"Beautiful Hotel - Service Level Disappointing"
Stayed for Valentine's Day... The hotel is updated and upscale. Unfortunately, the service level is not in alignment with the accommodations. They failed to give us a King room as designated in our reservation. They switched out room, but then put us next the the Texas AM basketball team. Fail! We called security to ask the hotel to calm them down... […] So, they sent "Buzz" (that's what was on his name tag) to our room in stead of the room next to us. Fail!!! Big buzzkill! We experienced no special attention or understanding of it being Valentine's Day. You expect higher level of service when you book a higher-end hotel. This hotel did not come close to living up to the service level anyone would expect when booking this type of hotel. There are many other options coming to Nashville. Next year we will be staying somewhere else. Read moreGenuine Expedia guest review
Very nice hotel, classy and modern. Great location and easy access to anything in the Vanderbilt area. Lots of resturants nearby and the Unversity is walking distance. The room was updated and modern and the bathroom was really nice however why update a room and then leave what appears to be the original old browm wooden headboard on the bed, Seemed […] out of place with all the other modern room amenities. Read moreGenuine Expedia guest review
Everything about the hotel was great but Expedia made one mess after another. I will never use them again or recommend them.Genuine Expedia guest review
"Close to downtown"
Relaxing convenient to downtown and to other local areas of interest.Genuine Expedia guest review
very well done staff was attentive and helpful; well run hotelGenuine Expedia guest review
"Very nice experience at Loews Hotel in Nashville."
Loews Hotel is close to downtown Nashville. The food, drinks, and staff at Loews was excellent.Genuine Expedia guest review
Everything was great, definitely recommend Loews hotel. The location is ideal for any visit to Vanderbilt campus or downtown Nashville.Genuine Hotels.com guest review
"Great hotel! Bad pillows!"
Quick trip from Memphis. Hotel clean, great bar, friendly staff. The room was great but the pillows were too big and way too hard!Genuine Expedia guest review
Hotel looked great, rooms were comfortable, there is a shuttle to assist in traveling, a very nice hotel bar...overall nice experienceGenuine Expedia guest review
"Nice room but everything else is extra"
Room small but well appointed. We needed and reserved a larger room, because 2 adults, a teen, and a child do not fit well in a 2 Double Room *which is where we ended up). Internet was extra $$. Bottled water extra $$. No complementary continental breakfast.Genuine Expedia guest review
The first time I stayed here was great. Great room , courteous staff, good accomadations for traveling with a dog. On the return visit it was a totally different experience. Front desk was understaffed, food way overpriced ( $14.00 for a $1.00 worth of romaine lettuce that they called a "Caesar salad"-I took a picture to send it to their corporate office- […] it was that bad). Read moreGenuine Expedia guest review
"Great place for pets"
I really like this hotel, walking distance to a bunch of restaurants, and more importantly they went above and beyond to make our pets comfortable.Nice rooms love this placeGenuine Hotels.com guest review
"Green Hills Store Opening"
Excellent! Beautiful hotel!Genuine Hotels.com guest review
"Best Hotel in the Vandy area"
nice rooms, good bedsGenuine Expedia guest review
$7 for liter of water sitting on table too much.Genuine Expedia guest review
"Awesome Place To Stay In Nashville!"
My stay at the Loews Vanderbilt Hotel in Nashville was great. The staff went above and beyond with their kindness and service. The hotel has a great bar and restaurant and I felt right at home. Highly recommend staying here if you want to have a clean room, great staff, and what I also liked were the speed of the elevators, never had to wait and got […] you right to your floor quickly. I will be back for sure! Read moreGenuine Hotels.com guest review
Nice hotel staff. Good central locationGenuine Expedia guest review
"Close to where we needed to go"
Would be to vacation thereGenuine Hotels.com guest review
I was in town to visit Vanderbilt and this property was excellent. The facility was nice and very close to campus. I was able to walk to restaurants and the campus. The hotel staff was very professional and the rooms were nice.Genuine Expedia guest review
"Vanderbilt would be embarrased"
Very expensive for quality of service 959 for 2 nights and an additional 52 to self park car. Mold on outside walls, beat up trim in hallways especially the service doorways, very ordinary lobby, no newspaper or laundry bag provided (and of course no free breakfast). Beer in mini bar expired three months before our stay, maid did not replace our towels […] she just folded them up so they did not dry Read moreGenuine Hotels.com guest review
"Very happy car dealer!"
Came to Nashville to visit the auto auction. Decided to stay downtown to check out the music scene. Loved the hotel location...hotel lobby & bar area has incredible decor(2nd day production crews were filming the new show "Nashville". Which was interesting. But, somewhat inconvenient. Nonetheless, everything else was great! From the room decor, amenities […] & cleanliness. Especially appreciated the nice sized fitness facility. In a nutshell good value for my travel dollar. Read moreGenuine Expedia guest review
The only complaint we had was that when I was booking the room- thru Expedia- it said I was booking a room with king size bed. But after checking in and getting to the room , it turned out to be two regular beds! The hotel tried to make up for it by offering us free breakfast because they didn't have any king size bed available. Everything else was […] just great! Read moreGenuine Expedia guest review
"Close to Vanderbilt"
very convenient for visiting VanderbiltGenuine Hotels.com guest review
The location of this hotel is convenient. The staff was friendly. Mason's was wonderful. The bar area was very nice. The rooms were clean. It was very nice to have a shuttle service available.Genuine Expedia guest review
"Excellent hotel for business travel."
Although check in was stated. As 3:00. My room was not available until 5:30. I would suggest a not on your website regarding the 28.00 per night for parking.Genuine Expedia guest review
The hotel staff had a friendly conversation between one another,after they told me and my fiance to wait.I had a bag over my shoulder, a backpack on my back, and four other bags in my hands. After they charged me thirty dollars for self parking, they then put a seventy dollar hold on my credit card. I was finally given instructions on how to proceed […] to my room, after about ten minutes. Mind you i have about fifty to sixty pounds of luggage hanging from my body, after a four hour drive. the room was really small in my opinion. There was absolutely nothing special about my 240 dollar room. everything costs in the room. They charged me seven dollars for a bottle of water. when we checked out it took them 15 minutes to figure out how to send me an email receipt. oh yeah there was construction going on at the building which turned our shower and sink water BROWN. wheni recieved my email receipt it was blank. I will NEVER return to this hotel. Read moreGenuine Expedia guest review
Upon arrival lobby bar was packed with a loud noisy group. My room had a guest down the hall who was constantly screaming ! Had to call security to calm her and her guests down. Over all I felt that I paid a lot of money for a very poor experience!Genuine Hotels.com guest review
"Lovely hotel - sub-par service"
Lovely hotel, but I was not impressed with the service. Getting stuck in the worst possible room (with a window cleaning rig blocking the window) and placed between what I assume was a gaggle of groomsmen having a drunken free-for-all in the adjacent rooms, left me with a bad impression. I wouldn't recommend the hotel to a friend based on my experience, […] nor will I book a room at the Loews on my next trip to Nashville. Read moreGenuine Hotels.com guest review
"I would go back next time I'm in Nashville"
Hotel has the most comfy beds ever. Cabs always available to take you downtown. There is a great breakfast restaurant called West End Cafe a couple of blocks away. The hotel was packed the weekend we were there and the staff was stretched to the limit but still have no complaints.Genuine Expedia guest review
Cost us an additional $30 a night. Never saw anything about the parking until we arrived late in the evening...there is no other parking available. * Absolutely will never stay at another Loews again * This is my guarantee to them.Genuine Expedia guest review
"$28 for Self Parking?"
We love staying at the Loews Vanderbilt and have been staying there for over 20 years. It is upscale, comfortable, swanky, and convenient to the University and downtown. However, I don't understand why they would charge us $28 for self parking. These are NYC rates and so we should have self-parked somewhere else. I'm not cheap, just practical.Genuine Hotels.com guest review
"Playing in Nashville"
Book the room online with the deluxe king package. King bed but got a double queen instead. The hotel is amazing and service from the staff was great. Make sure after you get email confirmation that you call ahead to avoid any confusion.Genuine Hotels.com guest review
"Great hotel, good location"
My girlfriend and I decided on the spur of the moment to head to Nashville for a quick 4 day trip. We booked a room at the Loews Vanderbilt, and were very pleased with every aspect of our stay. The hotel lobby is modern and luxurious. The room was clean, the bed comfortable. The bathroom was one of the nicer I've encountered, not huge but high-end. […] Best of all, the staff was super friendly and helpful. Everyone we encountered made us feel welcome and appreciated. Read moreGenuine Expedia guest review
"We would stay again..."
We really enjoyed our stay and would stay again...self parking was great, though a little pricey. Staff was very friendly and good. Able to get restaurant reservations and give directions. Breakfast was not included, but was good.Genuine Expedia guest review
"Nice hotel and area, but poor view 2nd floor"
Hotel was nice and clean, but was put on the 2nd floor with a view of the adjacent roof...Genuine Hotels.com guest review
"Beautiful hotel, beautiful location!"
I absolutely enjoyed every moment of it...from check-in to check out...and I rarely say that! Great staff, great location (I am a Vanderbilt alum and wanted to be within easy walking distance to campus AND Krispy Kreme around the corner!), GREAT HOTEL! I am SO impressed with the remodel in the places where it matters most...individual bathrooms, room […] styling and comfort, and the front desk and lobby (I LOVE the walk-in glassy, glossy showers!) Great job throughout the entire hotel! INCREDIBLE value for the money! Read moreGenuine Hotels.com guest review
"Best location to Vanderbilt."
Great hotel with easy walk to Vanderbilt campus areas. Super staff support.Genuine Expedia guest review
"Fine Hotel next to Vanderbilt University"
Perfect location across the West End Avenue from Vanderbilt University. Good value for your money on base price. Excellent room service from their "Masons" Restaurant. Quick service from very courteous staff. Parking, Wi-Fi, etc are all extra. Recent renovations done extremely well. Shower operational controls easy to operate. Overall bathroom and sleeping […] area well arranged and easy to utilize. Read moreGenuine Expedia guest review
"Grt8 Hotel Close to Vandy"
It was excellent as always... We travel with out Rottie and the staff, hotel and all were very accommodating. We will stay here everytime we are in Nashville.Genuine Expedia guest review
Upon arrival I was greeted by bellman and valet. Very attentive and helpful. At checkin I was upgraded to the Club Level at no extra charge. I used the concierge for a dining recommendation and it was excellent. The hotel also drove us to and from the hotel in the house SUV. My experience was great.Genuine Expedia guest review
"Perfect in every way!"
Great location, great staff (especially the Valet guys!) and overall great experience. Rooms are nice - not overly large but very adequate. We would definitely go back! Definitely take advantage of the Valet parking - they are so efficient - we never waited more than 2 minutes!Genuine Expedia guest review
The Lowes was a fabulous hotel, from the attention paid by every hotel employee to the shuttle service where we wanted to go. The employees went out of their way to fulfill our every wish (and I think that is just the norm for them).Next time in Nashville will see us staying at the Loews Vanderbilt.Genuine Hotels.com guest review
"Better then expected"
Excellent stay. Staff very helpful. Refrigerator upon request. Only thing was when checking out they said we drank a $7 water which we did not so it was promptly removed from the bill. Great location. Walking distance to dining.Genuine Hotels.com guest review
"perfect hotel for a long weekend"
We had a great time in a great city. The room was very comfortable and clean. The staff appeared anxious to help with any questions that we had.Genuine Hotels.com guest review
The hotel was very clean and luxurious. We upgraded to the club level, which I recommend because just a bottle of water is $7.00 and there are no vending machines. We received breakfast, all day access to snacks and water, and in the evening Hors d'oeuvres, wine, and beer. The work out facility was great with all the amenities.There is also a shuttle […] provided that will take you within a three mile radius of the hotel. One draw back is whether you self park ($26 per day plus tax) or valet ($30 per day plus tax) it's going to cost you. Read moreGenuine Expedia guest review
Nicest hotel we have ever stayed in!Genuine Hotels.com guest review
"Nice, but pricey for what you get"
Stayed here for 3 nights over the 4th. Hotel was very nice and clean but definitely thought we would be getting more for $170 a night. The hotel has no pool, sauna, or hot tub; you have to pay $26 a night added on to the price of the room to use their parking ramp; and most everything else seemed to be overpriced. Congrats on the hotel face lift, but […] money could be better spent else where in my opinion. Read moreGenuine Hotels.com guest review
Beautiful hotel! There is no complimentary WIFI unless you are in the lobby so that's the only reason I didn't rate it 5 stars. $10 a day for internet plus $27 each day to self park. There is no fridge for you to use in your room only a pay mini bar and a drawer full of expensive candy bars and 7 dollar bottles of water. Hotel is clean and newly renovated. […] Staff are helpful and friendly. We noticed lots of pets, it is an extremely pet friendly hotel with a pet food menu and treats for pets. It is a nice place but parking and internet added another $100+ dollars to our bill. Great location, close to everything. Really nice place just know up front there are extra costs like expensive parking and very little complimentary anything. Very pretty hotel and nice staff. Read moreGenuine Hotels.com guest review
Overall, the hotel was good. But in the course of deciding whether or not to spend the per night rate for this hotel, several factors that were considered as pluses weren't as promised or described. The staff was very sympathetic, but nothing was ever done to correct the situations. In most of the instances, nothing really could have been done except […] to make a rate reduction in the bill. But the staff did their job and never gave me a chance to speak with anyone in management or authority. The place was clean, spacious, including the rooms. Room staff great. But the total amenities were not up to total expectations, making - to me - the room rates too high. Parking seemed high to me. And the conditions of complimentary transportation made it practically useless. I still liked the place, just not enough to justify the prices. Read moreGenuine Expedia guest review
Perfect place to stay. I wish I could move in!!!!!Genuine Hotels.com guest review
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