"It was OK, not great"
My biggest complaint was "cleanliness." The first day I was there, I came back to my room expecting the beds to have been changed or made. I had a room with two beds. Strangely, one of the bed was freshly made but the other bed was in complete disarray, as though the cleaning staff thought of something else they needed to do in the middle of cleaning […] my room and never came back. I went to ask the desk manager, and he said, "Oh. I don't know why they would do that. They have gone home for the day." My room had a hardwood floor which was not swept once during my five day stay. When I returned to my room another day I found a dead bug upside down on the floor. I left it there to see what what would happen, figuring it must've been some fluke that the cleaning lady missed it. But the next day it was still there. And the next day it was still there. Also, the room never smelled like it had just been cleaned, like no cleaning products were ever used in the toilet or shower. Read moreGenuine Hotels.com guest review
It was nice. It served it's purpose. When I asked for a late checkout the desk attendant looked at me like I was dumb and offered 30mins of extra stay. I know sometimes hotels are very busy and can't offer these luxuries but the hotel was obviously not full and when hotels do offer a late checkout they usually give me up to like 3 hours.Genuine Hotels.com guest review
Clean quiet comfortableGenuine Hotels.com guest review
"Good motel, bad location"
If anyone has a problem with being next-door to a strip club, you probably shouldn't stay here. I didn't realize that fact until I drove up, but at that point the room was non-refundable and I was exhausted after a long day of driving. That issue in itself isn't the end of the world, but it makes a small girl in her early 20's pretty nervous when alone. […] The hotel itself was clean and comfortable, and nearby a lot of stores and things that were very convenient. Read moreGenuine Hotels.com guest review
neighborhood n other guests were sketchy. rooms were unclean. i had plumbing problems in the first room. was promptly switched n the staff was nice about it. the next 2 rooms were unclean also. not the worst stay but not going to book again. thx to the staff for trying to help though.Genuine Hotels.com guest review
Staff was helpful, room was clean.Genuine Hotels.com guest review
For 45 bucks.....not bad.Genuine Hotels.com guest review
Clean and attentive staff! Felt very safe. Room was great!Genuine Hotels.com guest review
"The hall was durty"
The rooms were not that clean sometimes we stay out of our home to spend family time in a hotel for one day.Genuine Hotels.com guest review
"Decent option on EP east side"
The only problem I had was the TV's channel options -- half the listed ones on the room card were missing, including the local ABC and NBC stations. The non-carpeted wood floors are a bit echo-y at first, but being in an end room the overall quiet made that not a problem (not sure if you hit the hotel during a cold snap if the wood floors might be a […] bit uncomfortable, but it was only down into the mid-40s the night I was there). Read moreGenuine Hotels.com guest review
Room and rate were very reasonable but the room could have been a lot cleaner.Genuine Hotels.com guest review
"I will return and recommend"
the hotel front desk is very friendly and helpful. I will use Red Roof on my stays in E.P. againGenuine Hotels.com guest review
"Barest minimum for overnight stop!"
This motel was barely acceptable. No carpet; no hair dryer; no shampoo; no tissues; teeny toilet; old shower. Don't look around for too much and just go to sleep!Genuine Hotels.com guest review
Was great.. We decided to have a night out so both of us can drink without worries of driving..so we chose this place and it was across the highway from the Country bar we went to and right near food places as well. Very nice night and close to our plans for evening. Would definitely choose again.Genuine Hotels.com guest review
Front desk verry rude doesnt have any customer serviceGenuine Hotels.com guest review
IT WAS A PLEASANT STAY. i HAD NO PROBLEMS WITH ANYTHINGGenuine Hotels.com guest review
"Great for short people."
I was able to wash my belly button really well, but unfortunately not my hair. What's up with the shower heads being so low??Genuine Hotels.com guest review
In the past few months I have stayed at Red Roof Inn several times. I always enjoy my stay here. Unfortunately from now on I will stay on the second or third floors instead of the first floor like this time. Even though all I need is one bed I would rather spend a little more if I have to for a double bed room. One reason is I didn't feel as safe on […] the first floor and the room was not ready even though I had a reservation I waited about half an hour for my room to be cleaned and ready. The other day I stayed at The La Quinta Inn and by far my stay at Red Roof Inn was better. Thank you for your time. Read moreGenuine Hotels.com guest review
rooms need to be clean daily, same hairs in the restroom for the days we were in there, also the south stairwells were a mess it looks like no one haven't clean them in weeks. I think they need to put more attention to the cleanlinees of the rooms.Genuine Hotels.com guest review
""100% Non-Smoking" is not true"
It was what I expected for the price. The hotel touts that it's 100% Non-Smoking, but there were cigarette butts all over the staircase. I requested to be moved from my first room assignment because I could smell cigarettes all over the room. The location was far away from the freeway entrance. Anyways, you get what you pay for.Genuine Hotels.com guest review
My room had a funny smell and there was no hair dryer (who doesn't have those these days?) in the room. The internet was down and after calling it in, the central Red Roof IT office saw that it was down but could only provide me a "sorry." Room was noisy with traffic next to the hotel and the walls needed repainted or cleaned. The parking spots were […] tight and my rental car was hit in the front while parked there. Overall, not a good experience. Read moreGenuine Hotels.com guest review
Everything was great and we will stay again. We did not have a flat screen as advertisedGenuine Hotels.com guest review
"Great place to stay"
The front desk clerk and manager were extremely helpful to my husband when his glasses broke!! They gave perfect directions to an eyeglass store, restaurant they thought we might enjoy, as directing us to a couple historic locations my husband was interested in! The room was extremely nice and comfortable! Definitely would recommend!!Genuine Hotels.com guest review
The hotel was not very clean. There was hair everywhere. Especially in the restroom. Dust like it hadn't been swept. It was gross. The pillows were full of black spots. It was a prepaid and that's the only reason why I had to stay. Because regardless I couldn't get my money back. After Check out my boyfriend and I were outside getting ready to go. The […] housekeeper went into the room. I don't think she lasted more than 10 min in theroom "cleaning" which made me feel dirty. Never again Read moreGenuine Hotels.com guest review
When I checked in. I signed there would be no smoking, or I would have to pay 200 dollars. The room smelled like a tobacco factory. I informed the front desk and he said I could move to another room, and there would not be a charge. There were also sticky dirty marks on the nice laminate floor.Genuine Hotels.com guest review
Helpful staff. Hotel was about what you should expect from this chain.Genuine Hotels.com guest review
There was a wet towel in one of the drawers. And the film/tint from the window was all over the floor.Genuine Hotels.com guest review
Looks really nice now (Jan 2014) after a recent renovation. No breakfast though, nothing.Genuine Hotels.com guest review
"Good place for just passing through..."
We were literally just looking for a place to sleep for 6 hours and get back up and on the road. So, for that purpose this place was good. It's right off of I-10 which was convenient for us to get off and back on the road. The staff was very nice and friendly. The price was great. I wouldn't make this a place to stay for an extended amount of time, […] but it was good for a one night stop. After checking in (at midnight), before I went to unload the car and family I stopped in the lobby bathroom. It was fairly clean, of course then I discovered no paper towels to dry my hands after washing them. Upon entering the room you could hear the toilet running. The toilet was leaking over the backside of the seat into the bowl and ran all night - this didn't bother us because we sleep with a white noise app on our phones anyways so we didn't hear it nor did it disturb us. The toilet paper holder was also broken with the pieces just sitting on the counter top. Again, this is not something that bothered us for a 6 hour stay just to sleep. There was a discarded pen cap right in the entry way floor when entering the room - nothing major but just shows little attention to detail. Pulling back the covers/the Duvet and sheets there were a few specs of dirt/dust - not sure if it had fallen from the light fixtures above or what. Again, we were too tired to care, and I just pulled the top sheet over, since it appeared clean, and slept in my clothes. At no point did I feel unsafe. Overall good. Read moreGenuine Expedia guest review
Very nice hotel, enjoyed the stayGenuine Hotels.com guest review
"Nice except for the barking dog next door"
We were traveling with a small dog and specifically chose this hotel because it is pet friendly. However, I realized some people are very inconsiderate and choose to ignore what they tell you at check in. I was told not to leave a pet in our room unattended which is common sense. The dog in the room next door barked non-stop for an hour until its owners […] finally returned. The dog was alone when we checked in – I’m not sure how long the owners were actually gone. I complained to the front desk twice because I didn't want others to think our dog was the one barking. The front desk attendant was very nice, but not much he could do. Overall, the hotel was nice, but it's unfortunate that some people are idiots. I do wish he'd have called the owners to return to the hotel and shut their dog up. Pet owners should be more considerate of others. Read moreGenuine Hotels.com guest review
My room was dirty and the bathroom had mold. The bed was very uncomfortable.Genuine Expedia guest review
"Stayed here several times"
The room was just fine. No issues at all. Easy on and off I-10 and close to shopping and many restaurants. Great price.Genuine Hotels.com guest review
"Right in the middle."
If you are looking for a place to stay the night, this will do. It's right in the middle as far as quality and comfort goes. The room is decently clean, decently comfortable, and has decent amenities. I have stayed in some significantly worse hotels, but I have also stayed in some significantly better hotels. The location isn't too bad. It is located […] near the I-10, which will pretty much lead you to any destination in El Paso. I find it comical that there was a strip club right next door. The staff was very friendly, no complaints in that department. I would recommend it if you're looking for somewhere economical to stay. Read moreGenuine Hotels.com guest review
"Great for a budget traveler."
A friend and I stayed here during a road trip. Beds were plenty comfy, service was nothing special, and the price was right. Served our purposes nicely.Genuine Hotels.com guest review
This hotel is right off of I 10. It is in good condition, the TVs work, it's clean and we enjoyed our one night stay. The room had a microwave, refrigerator and a safe and most importantly it was pet friendly Virtually every restaurant that you can imagine is close by. And the price was right!Genuine Hotels.com guest review
Room was clean and comfortable. Only problem was the bathtub was a little cloged filled up real quick didn't drain fastGenuine Expedia guest review
Room was clean and comfortable. Only problem was the bathtub was a little cloged filled up real quick didn't drain fastGenuine Expedia guest review
"right off of the interstate"
totally smoke free. makes all the difference.Genuine Hotels.com guest review
Great customer service by check in and check out . However, I love watching the news, but the tv volume was unbearable. Turn it on and volume ok then on its own volume increased load. Turned down, then volume on its own volume went off. Very annoying when in bathroom or showering. Maintenance man says computer glitch. Really!! I think it was to appease […] me. Read moreGenuine Hotels.com guest review
"same as before"
place is clean, room is clean and bed is soft. Ive stayed here before would stay again.Genuine Hotels.com guest review
"Nice & clean"
Nice and clean hotel and at a great price...Genuine Expedia guest review
The hotel was the best deal in town.Every thing from price, location and,cleanliness nice large rooms with all the amenities .great customer serviceGenuine Hotels.com guest review
Hotel staff was great. They were extremely friendly and helpful. The rooms were excellent, comfortable, and very nice.Genuine Expedia guest review
"Fairly decent for one night stay."
No complaint what so ever; for the price is a good buy.Genuine Expedia guest review
It affords view of not much more than parking lots and busy roads, but despite that is fairly quiet. Despite being a non-smoking hotel, the room had a peculiar odor reminiscent of tobacco product. The in-room menu was not much more than really advertisement for the local pizza delivery. One night the on-demand television completely quit, which had the […] benefit of sparing me the temptation of ordering overpriced movies. Read moreGenuine Hotels.com guest review
"Not bad for the money"
Often younger what you pay for and this is no exception. Luxurious? No. Reasonably clean. Good water pressure was nice. Would stay there again.Genuine Hotels.com guest review
"Clean hotel Nice service"
Was looking for a hotel near Buchanan's and this one took the cake. Clean rooms,friendly service.Genuine Expedia guest review
"Very new, clean and quiet"
A brief overnight for a great price with a beautiful room and no noise.Genuine Expedia guest review
"Needs a makeover"
Not bad, but the hallways and rooms smell like smoke. That's strange because the hotel claims to be 100% smoke free. Also the hallways look like you're walking through an old basement or something.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )