Front desk verry rude doesnt have any customer serviceGenuine Hotels.com guest review
IT WAS A PLEASANT STAY. i HAD NO PROBLEMS WITH ANYTHINGGenuine Hotels.com guest review
"Great for short people."
I was able to wash my belly button really well, but unfortunately not my hair. What's up with the shower heads being so low??Genuine Hotels.com guest review
In the past few months I have stayed at Red Roof Inn several times. I always enjoy my stay here. Unfortunately from now on I will stay on the second or third floors instead of the first floor like this time. Even though all I need is one bed I would rather spend a little more if I have to for a double bed room. One reason is I didn't feel as safe on […] the first floor and the room was not ready even though I had a reservation I waited about half an hour for my room to be cleaned and ready. The other day I stayed at The La Quinta Inn and by far my stay at Red Roof Inn was better. Thank you for your time. Read moreGenuine Hotels.com guest review
rooms need to be clean daily, same hairs in the restroom for the days we were in there, also the south stairwells were a mess it looks like no one haven't clean them in weeks. I think they need to put more attention to the cleanlinees of the rooms.Genuine Hotels.com guest review
""100% Non-Smoking" is not true"
It was what I expected for the price. The hotel touts that it's 100% Non-Smoking, but there were cigarette butts all over the staircase. I requested to be moved from my first room assignment because I could smell cigarettes all over the room. The location was far away from the freeway entrance. Anyways, you get what you pay for.Genuine Hotels.com guest review
My room had a funny smell and there was no hair dryer (who doesn't have those these days?) in the room. The internet was down and after calling it in, the central Red Roof IT office saw that it was down but could only provide me a "sorry." Room was noisy with traffic next to the hotel and the walls needed repainted or cleaned. The parking spots were […] tight and my rental car was hit in the front while parked there. Overall, not a good experience. Read moreGenuine Hotels.com guest review
Everything was great and we will stay again. We did not have a flat screen as advertisedGenuine Hotels.com guest review
"Great place to stay"
The front desk clerk and manager were extremely helpful to my husband when his glasses broke!! They gave perfect directions to an eyeglass store, restaurant they thought we might enjoy, as directing us to a couple historic locations my husband was interested in! The room was extremely nice and comfortable! Definitely would recommend!!Genuine Hotels.com guest review
The hotel was not very clean. There was hair everywhere. Especially in the restroom. Dust like it hadn't been swept. It was gross. The pillows were full of black spots. It was a prepaid and that's the only reason why I had to stay. Because regardless I couldn't get my money back. After Check out my boyfriend and I were outside getting ready to go. The […] housekeeper went into the room. I don't think she lasted more than 10 min in theroom "cleaning" which made me feel dirty. Never again Read moreGenuine Hotels.com guest review
When I checked in. I signed there would be no smoking, or I would have to pay 200 dollars. The room smelled like a tobacco factory. I informed the front desk and he said I could move to another room, and there would not be a charge. There were also sticky dirty marks on the nice laminate floor.Genuine Hotels.com guest review
Helpful staff. Hotel was about what you should expect from this chain.Genuine Hotels.com guest review
There was a wet towel in one of the drawers. And the film/tint from the window was all over the floor.Genuine Hotels.com guest review
Looks really nice now (Jan 2014) after a recent renovation. No breakfast though, nothing.Genuine Hotels.com guest review
Very nice hotel, enjoyed the stayGenuine Hotels.com guest review
"Nice except for the barking dog next door"
We were traveling with a small dog and specifically chose this hotel because it is pet friendly. However, I realized some people are very inconsiderate and choose to ignore what they tell you at check in. I was told not to leave a pet in our room unattended which is common sense. The dog in the room next door barked non-stop for an hour until its owners […] finally returned. The dog was alone when we checked in – I’m not sure how long the owners were actually gone. I complained to the front desk twice because I didn't want others to think our dog was the one barking. The front desk attendant was very nice, but not much he could do. Overall, the hotel was nice, but it's unfortunate that some people are idiots. I do wish he'd have called the owners to return to the hotel and shut their dog up. Pet owners should be more considerate of others. Read moreGenuine Hotels.com guest review
"Stayed here several times"
The room was just fine. No issues at all. Easy on and off I-10 and close to shopping and many restaurants. Great price.Genuine Hotels.com guest review
"Right in the middle."
If you are looking for a place to stay the night, this will do. It's right in the middle as far as quality and comfort goes. The room is decently clean, decently comfortable, and has decent amenities. I have stayed in some significantly worse hotels, but I have also stayed in some significantly better hotels. The location isn't too bad. It is located […] near the I-10, which will pretty much lead you to any destination in El Paso. I find it comical that there was a strip club right next door. The staff was very friendly, no complaints in that department. I would recommend it if you're looking for somewhere economical to stay. Read moreGenuine Hotels.com guest review
"Great for a budget traveler."
A friend and I stayed here during a road trip. Beds were plenty comfy, service was nothing special, and the price was right. Served our purposes nicely.Genuine Hotels.com guest review
This hotel is right off of I 10. It is in good condition, the TVs work, it's clean and we enjoyed our one night stay. The room had a microwave, refrigerator and a safe and most importantly it was pet friendly Virtually every restaurant that you can imagine is close by. And the price was right!Genuine Hotels.com guest review
"right off of the interstate"
totally smoke free. makes all the difference.Genuine Hotels.com guest review
Great customer service by check in and check out . However, I love watching the news, but the tv volume was unbearable. Turn it on and volume ok then on its own volume increased load. Turned down, then volume on its own volume went off. Very annoying when in bathroom or showering. Maintenance man says computer glitch. Really!! I think it was to appease […] me. Read moreGenuine Hotels.com guest review
"same as before"
place is clean, room is clean and bed is soft. Ive stayed here before would stay again.Genuine Hotels.com guest review
"Nice & clean"
Nice and clean hotel and at a great price...Genuine Expedia guest review
The hotel was the best deal in town.Every thing from price, location and,cleanliness nice large rooms with all the amenities .great customer serviceGenuine Hotels.com guest review
Hotel staff was great. They were extremely friendly and helpful. The rooms were excellent, comfortable, and very nice.Genuine Expedia guest review
"Fairly decent for one night stay."
No complaint what so ever; for the price is a good buy.Genuine Expedia guest review
It affords view of not much more than parking lots and busy roads, but despite that is fairly quiet. Despite being a non-smoking hotel, the room had a peculiar odor reminiscent of tobacco product. The in-room menu was not much more than really advertisement for the local pizza delivery. One night the on-demand television completely quit, which had the […] benefit of sparing me the temptation of ordering overpriced movies. Read moreGenuine Hotels.com guest review
"Not bad for the money"
Often younger what you pay for and this is no exception. Luxurious? No. Reasonably clean. Good water pressure was nice. Would stay there again.Genuine Hotels.com guest review
"Clean hotel Nice service"
Was looking for a hotel near Buchanan's and this one took the cake. Clean rooms,friendly service.Genuine Expedia guest review
"Very new, clean and quiet"
A brief overnight for a great price with a beautiful room and no noise.Genuine Expedia guest review
"Needs a makeover"
Not bad, but the hallways and rooms smell like smoke. That's strange because the hotel claims to be 100% smoke free. Also the hallways look like you're walking through an old basement or something.Genuine Hotels.com guest review
"for the price, not bad"
You get what you paid for, although it does have extras others in the same category would not offer.Genuine Hotels.com guest review
I was there for three nights. I normally do not use housekeeping, but I decided to use it for one day. I left the room and when I returned. The trash was not taken out, bed poorly maid, and she had left her notes on which rooms had returning guess.Genuine Expedia guest review
"Not What I Expected from Red Roof Inn"
Room not vacuumed (small pieces of paper on floor); one unfolded washcloth (possibly used as a cleaning rag) left on bathroom counter next to sink; no other washcloths in bathroom; sheets didn't appear to have been changed; ring in commode bowl as if it hadn't been cleaned properly. There are several other Red Roof Inns in El Paso; this is the one on […] Chito Samaniego Drive. Read moreGenuine Hotels.com guest review
Nice hotel..Genuine Hotels.com guest review
Nicer than expected... good room for the price!Genuine Hotels.com guest review
"What a difference a day makes"
I have stayed at this hotel multiple times in the past. I have always stayed there on weekdays. I have always had very good experiences in the past. This time was a weekend stay. I had a very bad experience. The room was dirty. The sheets had stains. The towels had stains. The entire hotel was dirty.Genuine Expedia guest review
A very great hotel. It had only one downside. They don't serve any breakfast at all. But for the price, it is a great place to stay. Very clean rooms. Staff was very nice. I will go back.Genuine Expedia guest review
"REDD ROOF INN"
Hotel was not what was expected, or shown in advertisement photos. There was a clear difference in the photos and reality upon arrival. The tub was rusted and not very appealing, other than that the room was tolerable. Room service is non existent, I never saw them once during my three day stay, had to call and get own clean towels and services from […] the front desk. Other than that its what you make it, guess you get what you pay for. Read moreGenuine Expedia guest review
"On our Westward Ho route."
This hotel was a stopover place on our way to San Antonio. It was very clean, comfortable & easy to find. I was disappointed that they did not provide breakfast. That is a very important thing to people who are traveling because it illiminates a stop for food when you are anxious to get on the road; The hotel has been updated but there is a corner in […] the bathroom that needs to be repaired. The sink is missing a stopper. Little things like that keep the hotel from being a 4 star. Read moreGenuine Hotels.com guest review
Staff made horrible mistakes on my last two visits. First, I was given the key to an already occupied room. I walked in to people laying on the bed! Second, I was given a room that was totally trashed. Which led to me having to go back down to the front desk and ask for another roomGenuine Hotels.com guest review
I rarely come into town but when I do I chose the red roof inn east due to the location cleanliness and staff they are good people loved my stayGenuine Hotels.com guest review
We had to look at two rooms. The first one was dirty and it smell bad. The second room was better but the smell of mold lingered in the bathroom.Genuine Expedia guest review
The clerk was very helpful recommending a good place to eat. The room was perfect, the building was spotless.Genuine Hotels.com guest review
not bad for service, but very disapointed with room.Genuine Hotels.com guest review
Very nice hotel for the priceGenuine Hotels.com guest review
"I guess u get what u pay for"
I've stayed at red roof inn in CA and had a great experience. This red roof had chunks missing from the bath tub with rust and long hair all over the bathroom floor. Ew!! The staff was nice and they had flat screen TV. Close to shopping.Genuine Hotels.com guest review
"cheap n nice"
All in all It was comfortable...the bed was big enough for me n my 2 toddlers..only down part no breakfast...other than that we definetly will stay againGenuine Hotels.com guest review
Well what can I say my experience at the Red Roof inn was a great one made the reaervations online and when I got there eveeything waa ready no questions asked just had to sign and obtain my key.Genuine Hotels.com guest review
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