All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here11400 Chito Samaniego Dr, El Paso, TX, 79936, United States of America, ‏‎855-239-9400
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3.5 / 5Good

Score breakdown (from 373 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.7
  • Comfort
    3.6
  • Condition
    3.4
  • Neighborhood
    3.6
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1.0 / 5Poor
"dirty"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I expected more from the pictures very dirty
Genuine Hotels.com guest review
1 night family trip May 15, 2015
A Traveler
US
4.0 / 5Excellent
"Okay'...One Night Stay."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was a nice one Night stay. It was very hot and humid in the hotel. I really like how they have the hardwood floor look. It felt cleaner without carpet. I would return if they add a few more amenities to the room and at least some light breakfast. Overall not bad of a stay.
Genuine Hotels.com guest review
1 night family trip May 2, 2015
A Traveler
US
1.0 / 5Poor
"Not recommended!"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Super bad access from the highway. Poor lighting or signs to get to it.
Genuine Hotels.com guest review
1 night trip Apr 27, 2015
Carrie
US
1.0 / 5Poor
"Avoid this property AND hotels.com!!"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Hotel is close to highway, directly behind a "gentlemen's club". The "great rate" on hotels.com was actually $8 HIGHER than the hotel's advertised rate on their roadside marquis. Wow!! Rip-off. The hotel property was offensively dirty. Door handles on fire doors was missing. Room service didn't clean my room or even replace my towels.
Genuine Hotels.com guest review
1 night trip Apr 28, 2015
scott
US
3.0 / 5Good
"Not a good place for the disabled"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The stay was spur of the moment as we were traveling and it got dark and late. We booked the room and had quite a time finding it even with the GPS. When I talked to the hotel clerk, I told him my husband was disabled and we needed a downstairs room with easy entry access. When I parked, I noticed that there were many rooms that were empty on the ground floor. He informed us that there were no rooms available on the ground floor. He sent us to the third floor, at the far end of the hall. This really took it's toll on my husband. There was an elevator, but the hall was very long and we were at the very end. We left very early in the morning, and when we left we noticed that the rooms on the ground level were still obviously empty.
Genuine Hotels.com guest review
1 night romance trip Apr 21, 2015
Frances M
US
1.0 / 5Poor
"No a good stay!"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
I would not recommend for sure, there is no kettle, no hair-dryer, not even a hot coffee in the lobby! Why would you need an hotel without those, I can stay in my car if i wouldn't need them, right??
Genuine Hotels.com guest review
1 night business trip Apr 14, 2015
A Traveler
US
3.0 / 5Good
"red roof inn east"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Was an overnight trip. Hotel was clean and staff friendly. Just didn't like the neighborhood but the price was great for the room so it made up for it.
Genuine Hotels.com guest review
1 night business trip Mar 15, 2015
Thomas
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice an quiet..
Genuine Hotels.com guest review
1 night trip Mar 2, 2015
A Traveler
US
4.0 / 5Excellent
"nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was recently updated. Nice place indeed. Only thing it lacked is a coin washing machine. I would stay again.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
lori
US
4.0 / 5Excellent
"new furniture"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
good for the price
Genuine Hotels.com guest review
1 night business trip Mar 1, 2015
italo
US
3.0 / 5Good
"You pay for what you get."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
There was spots or some type of stains on the walls by the entrance door. Also, the cooling unit fan was really loud.
Genuine Hotels.com guest review
1 night trip Feb 18, 2015
A Traveler
US
3.0 / 5Good
"Barely Adequate"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
You get what you pay for. Clean and the beds were comfortable, but...one a strip of carpet between the beds, only 2pillows per bed, only a rack for cloths (no closet), minimal desk, and only "coffee" for breakfast. I'll spend a little more next time.
Genuine Hotels.com guest review
1 night business trip Feb 17, 2015
David
US
3.0 / 5Good
"lack of cleanliness"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
hallways where dirty for it to be early in the day!
Genuine Hotels.com guest review
1 night trip Feb 17, 2015
A Traveler
US
3.0 / 5Good
"Not horrible."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
They really need to invest in a broom. If you have hard wood floors, you have to sweep! The lobby and lobby restroom were filthy. However, the staff was incredibly kind. I might return just for that simple fact.
Genuine Hotels.com guest review
1 night trip with friends Feb 14, 2015
Danny
US
5.0 / 5Outstanding
"Wonderful!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great experience!!! We'll come back
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Juan
US
4.0 / 5Excellent
"El Paso"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Didn't get a downstairs room like I was requested. No place for a suitcase.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
Ann
US
1.0 / 5Poor
"worse ever"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Horrible experience, rooms are dirty and run down. Our bed wasn't even made had to switch rooms. First and last.
Genuine Hotels.com guest review
1 night trip with friends Feb 12, 2015
myra
US
3.0 / 5Good
"I'll be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Went for Dr appt. Staff was great. Would have liked more pillows and the water to be hotter. For the price, no complaints
Genuine Hotels.com guest review
1 night business trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"Fantastic Hosts"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Extremely friendly and helpful hosts. Would recommend to friends . Affordable comfort !
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
Rebeca
US
3.0 / 5Good
"Crazy time"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
It was for pleasure, but I was nervous staying there.
Genuine Hotels.com guest review
3 night family trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"A good nights sleep"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
To me you should maintain a professional look when working the front desk at night. I really liked that there was security to watch the parking lot.
Genuine Hotels.com guest review
1 night trip Jan 9, 2015
ALEJANDRO
US
4.0 / 5Excellent
"Odd room"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Pretty good stay, I got a room that was so far out of the way that I thought it was a broom closet, though.
Genuine Hotels.com guest review
1 night trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for a great price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly & helpful staff, comfortable room, no complaints at all.
Genuine Hotels.com guest review
1 night trip Jan 6, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Smell like Ben Gay on the mattress, couldn't sleep part of the nite.
Genuine Expedia guest review
Other trip Jan 6, 2015
Dennis
US
1.0 / 5Poor
"Dirty & unorganized"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Outside grass had poop everywhere. On the Inside the halls were filthy with stains and cigarette butts allover the place. Twice during my stay, my room was given away to two different people, one successfully entered my room , the other was stopped by the door lock in the middle of the night. And twice my key card stopped working. Overall terrible.
Genuine Expedia guest review
Other trip Jan 4, 2015
Austin
US
4.0 / 5Excellent
"room served its purpose"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Rented the room for new years eve so that we wouldn't have to drive far from where our party was at. The room served its purpose, it was strategically located, quiet & they had a good selection of coffee in the morning.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Satisfied Repeat Customer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I've stayed here several times before and have always been satisfied with the overall experience. It's not as new as some, but it has everything that I need for a comfortable over night stay.
Genuine Hotels.com guest review
1 night family trip Dec 15, 2014
Joseph
US
4.0 / 5Excellent
"Newer Budget Motel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Sharp looking appearance on a hill. Ample parking, only one way in and out. Friendly staff and coffee in the lobby. We just spent the night. We have stayed here before and we had the same room as our last visit.
Genuine Expedia guest review
Other trip Dec 24, 2014
Daniel
US
4.0 / 5Excellent
"very nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice budget priced hotel. Convenient to I10. Well worth the money.
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
Charles
US
3.0 / 5Good
"Bad Experience"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Scary. I checked late at night I entered the room and it was occupied. I was so nervous, but when I went back front desk told me I was wrong 3 times. Finally got another room a signed but will not forget that bad experience for some time.
Genuine Hotels.com guest review
4 night business trip Dec 9, 2014
Steven
US
5.0 / 5Outstanding
"good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice front desk staff, clean rooms above avg services for this level of hotel and price point. No complaints. I would definitely stay there again.
Genuine Hotels.com guest review
1 night business trip Dec 6, 2014
michael
US
4.0 / 5Excellent
"The smile on the staffs face makes us feel welcome"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Would definetely stay here again!! Loved the friendly staff and the location.
Genuine Expedia guest review
Other trip Nov 20, 2014
Jr
US
1.0 / 5Poor
"Don't stay there!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
One of the worst hotel stays! Unfriendly staff, run down rooms, maid service only after complaints (first day after 4 PM, second day around 3 PM), no continental breakfast as served these days in most hotels, poor customer service and early check out policy (11 AM) with no exception. The actually have hired a special and unfriendly watchdog to knock on doors between 11 and 11:05 AM to through you out of room. Threaten that you have to pay for another full day if you vacant the room at 11:15 AM! Will never stay there or in another Red Roof Inn again!
Genuine Hotels.com guest review
3 night trip with friends Nov 1, 2014
Andreas
US
3.0 / 5Good
"Business trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    2.0
The hotel looks shabby, but the rooms are quiet, comfortable, and clean.
Genuine Hotels.com guest review
1 night trip Nov 1, 2014
A Traveler
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay for the price. No frills or extras. No breakfast. I was there for work only and the hotel was great for that. Great value. Room was clean and bed was fine. Will definately stay there again when in town for work.
Genuine Hotels.com guest review
1 night business trip Oct 27, 2014
Kevin
US
1.0 / 5Poor
"Red roof inn on the eastside"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
When we arrived the front desk guy was walking around barefit with his dirty white socks. His Chinese food he was eating was visible right behind the desk. I asked for a wake up call and never got one. The cleanly ness of the hotel was not clean throughout. It seemed they just wipe counters. There was hair and dust underneath visinless places by the restroom. Overall I would never stay at this hotel.
Genuine Expedia guest review
Other trip Oct 29, 2014
gus
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Checked in.. Got keys tried to open room.. Room key didn't work Because the room was already occupied by someone and the guest service representative didn't know who was in there. Got another room in which it had the worst door that you had to pull hard to open and push hard to close with no extra privacy latch and then the sink Stopper was shut close and we could not open that was bad and when showering the water went through the curtain leaving a puddle of water on the floor we could not clean up due to the one bath towel they left. And lastly the pillowcases are not even pillowcases they are a piece of cloth that still had some girls lipstick and makeup on it and random tiny hairs. Disgusting.
Genuine Expedia guest review
Other trip Oct 28, 2014
adri
US
1.0 / 5Poor
"Last minute stay"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Real filthy rear exits.
Genuine Hotels.com guest review
1 night trip Oct 18, 2014
Gabriel
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff here is amazing. I go to El Paso once a month and I have stayed two other places until I found this hotel, and it is better than all that I have stayed and I will continue staying here
Genuine Expedia guest review
Other trip Oct 19, 2014
Amber
US
4.0 / 5Excellent
"Nice place. Staff worked with me on check out time"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Nice quiet clean room. The location was close to several work sites I had that week. We were working a split shift and several days I had to work both the afternoon and then 10pm to 6am. The staff allowed me to sleep in and even check out a little late on my last day so I could get my rest. My only complaint with Red Roof in general is normally I like to have a room with AT LEAST a refrigerator. Often I can't afford the rooms with those amenities at Red Roof and i end up staying somewhere else, even though I'm a loyalty member.
Genuine Hotels.com guest review
1 night business trip Sep 25, 2014
KJ Towerdog
US
1.0 / 5Poor
"Thought we'd have a good stay."
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Had to move due to bites on my two brothers bodies. Thank god it was only in one room of three. Received our money tho. Good l!
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
3.0 / 5Good
"it was bad"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Manager was really rude told me that he was gonna call the cops if I don't get out in 10 min "I told him if I take longer than 15 min to charge me again" he looked real mad when I was talking to him like an adult he was being real rude telling me that he was gonna call the cops I told him "Sr you don't need to go that way if I take longer just charge me another night and he was still being rude I just told him ok thank you got my stuff and left
Genuine Hotels.com guest review
2 night romance trip Oct 8, 2014
A Traveler
US
3.0 / 5Good
"Moving On"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
We stayed at this Red Roof 3 times this time we noticed a difference even the lobby was dirty. Hair on the floor in the bathroom and the shower had hair in it. Looks like the cleanliness is slipping.
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
Moving On
US
3.0 / 5Good
"Passing through"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good value for the price. Close to cinema and restaurants
Genuine Hotels.com guest review
1 night trip Oct 5, 2014
az traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
bed was amazing.
Genuine Hotels.com guest review
1 night business trip Sep 27, 2014
Gaby
US
3.0 / 5Good
"It was okay."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
I didn't get the deluxe room with the fridge and microwave. The room had a strange configuration but it was clean. No breakfast.
Genuine Hotels.com guest review
1 night business trip Sep 18, 2014
A Traveler
US
2.0 / 5Fair
"Located in the East of El Paso off Highway 1o"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
The description and photographs on the site are not al all what you get. The room smelled bad, not very clean, stained furniture, stained carpet and the bathroom was definitely outdated, stained, dirty, there were hairs on the door, bathtub was chipping stained and the toilet was cracked. Not at all what the advertisement showed.
Genuine Hotels.com guest review
2 night trip Aug 31, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great!
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Lisa
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Place was clean front desk people were nice .. But there was no hair dryer or iron.and house keeping never came...3 nights we stayed .there was also blood shatters on my mattr ess
Genuine Hotels.com guest review
3 night business trip Sep 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Customer service was great"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
If your looking for a Resort this is not it...but it was comfortable, clean, and close to the fwy...Customer service deserves a 10 they were all friendly and accommodating that's what I look for in a hotel when I'm staying for only two days ...will definitely stay here again.
Genuine Hotels.com guest review
1 night family trip Aug 31, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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