"Great hotel but special req not honored and RUDE!"
This is a very good hotel, with an exceptional price point--what was really impressive was the free pet feature, which is essential for us! I had called the day prior to arrival regarding the need for a floor level, outside room due to an elderly dog under medical care. The young man on the phone was excellent! I was duly impressed with the service! […] HOWEVER, the young man I had to deal with upon check in was dreadful! He was surly and told me they didn't have any of the floor level rooms available (when I overheard him change the room of the gentleman checking in front of me FROM an outside floor level room!) When I told him how important it was and that I had called (and noted it on my reservation) he told me he would cancel my reservation with Expedia and I could go ELSEWHERE. I was shocked at his blatant disregard for customer service and zero compassion. It was 6pm on New Year's Eve, we were exhausted from traveling, had a very sick dog (and just picked up a rescue pup) and were in a strange state. I explained to him again the circumstances--he said the dogs were fine to go through the lobby for the elevator unless they barked and THEN he could "do something" about it when he "got complaints" At this point, a man behind me in line derisively stated he doubted there would be any complaints since everyone would likely be drunk! I checked in and completed my stay without any further issue (the female clerk in the morning was a sweetheart!) The hotel itself was quite good. Read moreGenuine Expedia guest review
Hotel room dirty. Shower filthy. Next to men's club....not family oriented. Staff was not courteous. Bed had makeup, mascara, and body hair. Overall, bad experience. Will not stay at Red Roof Inn anymore.Genuine Hotels.com guest review
"Great value and clean"
We were only stopping for the night and needed a clean room. The rooms are all renovated nicely and we especially like that they chose wood floors instead of carpet. Don't know why hotels prefer carpet as they are so dirty. Anyway, clean rooms, clean bathrooms, good price.Genuine Hotels.com guest review
First room had hair on toilet seat and tub really grossed me out and had to request another room. Second room was better but beds were hard-- very disappointed and will not stay there againGenuine Hotels.com guest review
"good hotel bad matress"
they say a free smoke envioroment but it had cigarrete smoke oddor, and the matress had no firmness at all, other than that its okGenuine Expedia guest review
needed an iron and hair drier ,which you did not have,location is great .Genuine Hotels.com guest review
Overall the room was very comfortable.Genuine Hotels.com guest review
"where not to stay in el paso"
there was no coffee pot in the room, no breakfast served, the staff was rude and unprofessional the loby was dirty and un vaccuumed not satisfactory parking for my truck and trailer even though i called expedia and verified that there would be. I have traveled all over the united states and this was by far the worst stayGenuine Expedia guest review
"Stay somewhere else."
Front desk staff member who checked me in seemed inexperienced. Bathtoom was not clean when I arrived as previous tenant had shaved and housekeeping never cleaned the sink prior to the room being rented out again. Bathtub would not drain properly and would have to stand in above ankle deep water while taking a shower. Air conditioner would not cool […] properly. Next time I will pay the higher rate and stay at the Holiday Inn Express up the road. Read moreGenuine Expedia guest review
SERVICE IS EXCELLENT, KIND AND HELPFULL, THE ROOMS ARE GREAT, NEW, MODERN, STAFF MEMBERS ALWAYS READY TO HELP YOU NO MATTER THE TIME OR THE SITUATION.Genuine Expedia guest review
"Great hotel at a good rate"
This was our second stay in this hotel. We had occasion to stay overnight in June 2008, and remembered how nice it was and the reasonable rates. So we returned. Were not at all disappointed. They've done some updates and remodeling since then to boot. We like the pet friendly, NON smoking as well. The only addition? Maybe a continental b'fast? However, […] that lack wouldn't discourage us from staying there again. Really nice. Read moreGenuine Expedia guest review
"Looks ok at first glance but dirty rooms"
Looks decent at first glance but I wouldn't bathe my kids in the bathtub. The corners were mildew orange and the hardware wa falling apart. Wood floors were sticky and the beds were old and uncomfortable. When they say the rooms were remodeled, they mean painted. I moved one of the beds about a foot over against the wall so my child wouldn't fall off […] and there were crusty old chunks of food on the carpet. I wouldn't stay again. Read moreGenuine Hotels.com guest review
"Not a hotel for couples or with kids ."
The beds are practically on the ground, not for a family stay ugh.hallway nasty alsoGenuine Expedia guest review
"good locatio to I10"
goodGenuine Hotels.com guest review
"A great place to stay. A little off beaten path."
It was exceptional. I haven't stayed at a Red Roof in since they've changed their motif and updated all their hotels. My room was a handicapped room, but it reminded me of a European style hotel. Hardwood floor, VERY comfortable bed, LCD TV and the front desk staff was exceptionally helpful. Tons of restaurants were within 1-2 miles of the hotel. I'd […] definitely stay there again. Read moreGenuine Hotels.com guest review
"Tried to be optimistic"
When we arrived to check in around 3PM, our room was not cleaned from the previous visitors. Then they expected us to wait around while they cleaned it up (about 20 minutes) because they couldn't find the cleaning person who was supposed to clean the room. I was in town visiting family and didn't have time to wait around so I asked for a different room […] and I would come back later to drop off our luggage. I read other reviews about this hotel but thought I could give it the benefit of the doubt. I learned my lesson. Read moreGenuine Hotels.com guest review
"definitely stay here again"
Great place! Right off of 1-10 so very convenient., close to lots of shopping. I was traveling alone with my three young kids and felt safe. I plan on staying here again on my way back home.Genuine Hotels.com guest review
"Short and unsweet"
Came in very late and was put in a room that smelled like smoke and fish. Had to run around the hotel to find something that was ok to sleep in. They where unfriendly and un helpful.Genuine Hotels.com guest review
"Nice on a budget and for a quick trip."
Very clean. Cordial staff. Hardwood floors are nice but make the room cold--the heater heats up the room nicely, though. Wish there was half and half for the coffee and wish there was continental breakfast. Thumbs up for free wi-fi.Genuine Expedia guest review
"Very Dirty Hotel"
As soon as we got to the hotel the trash was over flowing in the front by the door after 2 days somebody decided to pick it up off the ground. The gentleman at the front desk was very nice but the place was very dirty, also when we got back the second night the room was not clean, housekeeping just threw new towels in the bathroom for us, did not make […] our beds. Needless to say I will never stay there again. Read moreGenuine Hotels.com guest review
"excellent place to stay"
Clean rooms, great service, safe area.Genuine Hotels.com guest review
"Nicely kept hotel"
The only complaints I had about the room: the AC didn't stay on constantly (I had it on 60 so I guess that is normal to prevent freezing up?) but the air was nice and refreshing when the compressor thing was on... and there was a bar of soap left over from the previous gues in the bath tub... not a big deal but attention to detail is off. The duvet […] on the bed had gross stains on the underside of it so that went to the floor instantly. The bed was clean, the room was big, loved the 32 inch flatscreen and the bed was ok, could have been more comfortable with a foam mattress pad. I would certainly stay there again. The front desk staff was very helpful and quick, and Dylan was especially helpful during checkout. Great price for the room. Read moreGenuine Hotels.com guest review
Hotel was clean, but undergoing renovations. Not good when you work nights and sleep days.Checked in at 3 a.m. and asked to check out at 11:00 am same morning. Did not tell us that if we wanted to spend the night, we would have to wait till after 5 am to check in. We were not allowed a late check out. If those are the terms, thats fine, but they should […] have the courtesy to explain them to you as you check in. Read moreGenuine Hotels.com guest review
good value for the moneyGenuine Hotels.com guest review
The room was ok for the price.Genuine Hotels.com guest review
"Absolutely terrible, borderline criminal"
The front desk attendant Alfonso was completely out of control. He was loud, argumentative, and unprofessional. I hope you never have to deal wirth this guy.Genuine Hotels.com guest review
"i spend a good time"
everiting in good orderGenuine Hotels.com guest review
"Not bad for the money"
Clean and quiet and right next door to a western wear store where I got a new suit. Clean room and comfy bed. Only issue was condition of tub - overflow drain was hanging loose and caulking was in poor shape. But, the power of the shower made up for it by just about blasting us out of the tub! Desk clerk, a very polite giant, was pleasant and helpf […] ul. Read moreGenuine Hotels.com guest review
"comfortable and convenient"
Well kept property, inexpensive and clean.Genuine Hotels.com guest review
SUPER CLEAN GREAT PERSONNEL ROOM A JUST AS DESCRIBED, EXCELLENT STAYGenuine Expedia guest review
"Very relaxing environment"
Had a great restful timeGenuine Hotels.com guest review
"Renovated but still work to do."
Bad first impression with the front desk guy. He had poor customer service skills. The room was picked up, not cleaned.Genuine Expedia guest review
"Place is ok to stay for a night or two."
Its ok if you are simply looking for a place to crash. I found cookies and candies left on the floor and the room hasn't really been clean up.Genuine Expedia guest review
Hotel staff were amazing! Dean and Andy were awesome! A very pleasant stay overall. Highly recommend this hotel.Genuine Hotels.com guest review
"staying at red roof inn"
It was a nice stayGenuine Hotels.com guest review
The place was close to where I needed. The rooms are old but clean. The nicest thing about the hotel was the front desk attendant, a tall former Marine. He was professional & friendly.Genuine Hotels.com guest review
"Good place at a nice price"
Beds too firm caused tossing and turning all night and lost sleep. Everything else satisfactory.Genuine Expedia guest review
"El paso red"
The hotel is in a good location close to downtown and shopping. Wihin walking distance of many restaurants and theaters. Only thing is no irons in rooms. Bed was very comfortable.Genuine Hotels.com guest review
"Hard to find, under renovation, lots of semis"
Hotel is a little hard to find for somethnig that is visible from the freeway. Lots of trucks parked nearby. Hotel is finishing up major rennovations,so some construction in progress. Otherwise decent place to stay in El Paso.Genuine Expedia guest review
"Red Roof in El Paso"
Under renovation but no signage anywhere warning about it. Non-smoking hotel but people smoke in the stairwells. Good value though for those that need a bed to sleep.Genuine Hotels.com guest review
"A few problems, but would definitely stay again"
Hotel was very accommodating about our 2am early arrival and had an available room for us to rent till afternoon when our regular room was ready. At 2am the first night, man banging on our door woke us. Watched 8-9 men acting suspicious outside our door in parking lot. Second night, we returned at midnight, it was freezing cold and found door key would […] not work. Lady at front desk asked if I had paid my bill (which I had) and indicated I had done something wrong because key wouldn't work and finally, reluctantly agreed to activate it. Otherwise, the stay was extremely pleasant with very clean room and bath; large TV with many channels; would have liked a small refrig in room. Non smoking room that smelled good; comfortable beds. Did not know about the coffee at front desk until morning I checked out. I would definitely stay again, but would like a room in front rather than stay in the back the next time. Read moreGenuine Expedia guest review
"Ok and cheap"
Hotel staff really nice and courteous, clean rooms, not a bad hotel for the priceGenuine Hotels.com guest review
Dean at the desk was very personable and helpful. Renovations were going on so lobby was a mess and coffee wasn't very good but room was sufficient.Genuine Hotels.com guest review
"Good location for El Paso"
Good hotel, a good location if you are staying in El Paso. Close to mall and safe areaGenuine Hotels.com guest review
Very friendly staff, newer room with nice TV, somewhat satisfied with bathroom, nice lobby, plenty of parking, very reasonable cost for this hotel!Genuine Expedia guest review
"hotel in El Paso east side"
had trouble when we checked in. The clerk was not very friendly and blamed me for the mix up. The beds were very uncomfortable, bathroom we small. When we called to have our rooms cleaned they said that we needed to go into the office and re rent the rooms. When we had purchased 2 rooms for 2 nights. After which the clerk found there mistake. Overall […] I would not tell friends and family to use this hotel. Read moreGenuine Hotels.com guest review
"Don't go there"
The hotel is old and with bad maintenance, the guy at the front desk was more interested in chatting in the computer than paying attention to the hotel guests. He never asked if we will accept a disabled room or not, he just gave us such a room even that the hotel was pretty empty.Genuine Hotels.com guest review
MEGUSTA MUCHO EL HOTEL, CENTRICO, BUENAS CAMAS MUY CONFORTABLES, ALMOHADAS COMODAS Y LA CALEFACCION EXCELENTE. SOLO UN POCO MAS DE LIMPIEZA EN LOS INODOROSGenuine Hotels.com guest review
It's nicely located at the exit on your way to San Antonio!!, big rooms, nice shower and a big parking lot Would stay on that location again!!!Genuine Hotels.com guest review
"not clean, AC too old"
This motel has two problems: the cleaning staff does not do good job at all (even the hallways are dirty) and the AC "remembers JFK when he was a child". They really should exchange all the old ACs. Too laud, too unclean, malfunctioning. The air in the room was just horrible. No breakfast. Only the front desk was ok.Genuine Hotels.com guest review
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