"Langostino for Lobster!!!!"
Place was practically empty but yet they gave me a room overlooking the street instead of the pool. Had to listen to motocycles, sirens, trucks and trains. Paid $45 for all-you-can-eat seafood buffet and got langostinos instead of lobsters!!! What a rip-off!!!Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino We take every comment from our guests seriously, as your feedback allows us to improve our resort. We apologize for inconvenience regarding outside noise and your disappointment in the seafood buffet. Our chief goal is to provide our guests with a relaxed and comfortable experience, so it is always disheartening when we are informed otherwise. We truly hope you will keep us in consideration when you make your next visit, as we would take that opportunity to deliver the kind of product and service you expect and deserve.
"Ok not the greatest"
The room was not clean there was stuff on the bathroom floorGenuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to review your recent visit! We are elated you enjoyed your overall stay with us. We apologize for the unclean bathroom. We hope you will consider staying with us again in the near future!
first of all they charge for a resort fee which i did not know about beforehand and that resort fee is just rediculous who use the phone to make local calls when everyone has a cell phone now days and supposebly was for using the fitness room. so it is not a choise you still need to pay for that. The room had stains all over carpet and also on the counters […] so to me it was kind of gross. Read moreGenuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to provide feedback on your recent experience! We are pleased you enjoyed your overall stay with us, though we regret your disappointment in the resort fees and condition of your room. We hope you will consider staying with us again sometime very soon!
"Nice, helpful employees."
There was not one employee in that place that didn't go out of their way to be friendly. My only complaint was that our room was not made up after the first night and we didn't come in until after a late show. And the girls were in the hall and still cleaning rooms when we left. I did call housekeeping and they brought us clean towels immediately. All […] in all, I like the Rio. Vegas is not the Vegas it used to be and really, the casinos and hotels are so big and spread out, it's not much fun any more, and its expensive, whether you gamble or not. You even have to buy your own coffee from the mini bar now. Read moreGenuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to write a review of your recent visit! We are pleased you enjoyed your overall stay with us. We are elated you liked our helpful, attentive staff and prompt housekeeping accommodation. We regret that your room was not made up after your first night, however. We can't wait to welcome you back again sometime in the near future!
"The Rio All-Suite Hotel & Casino was Smokin' Hot!"
I only stayed one night because I was in town to handle some family business and space was limited with family. I had my daughter and granddaughter with me and we were so pleased when we walked into the Lobby on Thursday evening - it was lively, people were enjoying themselves all around us; even the check-in was pleasurable (and fast)! The suite was […] beautiful! I often stay at the Station Casino hotels when I'm in Henderson - but I didn't know what I was missing! That was a great way to start what was to be a grueling weekend of moving my mom to a new residence in triple-digit weather! That one night's stay really gave us all a boost after a long drive from Long Beach, CA. And I found the room online at a remarkably low rate, I couldn't believe how welcoming it felt and how full of energy the atmosphere was! I will stay there again and again! Read moreGenuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to review your latest visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked our fast check-in, beautiful suites, and great room rates! We hope you will consider staying at Rio again in the near future!
"Excellent Service,Surprisingly convenient location"
I attended a convention at the Rio and was pleasantly surprised by both the staff and the location. I had not considered the Rio before as it is across the freeway and seemed too far from from the strip. It is actually just a short walk over to the strip. I was also impressed by how professional and courteous the staff was. If I had a complaint, it […] would be that the rooms are a bit dated. There was no easy access to an outlet to plug in my computer and phone chargers. Other than that, it is a pleasant place to stay. Read moreGenuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to provide feedback on your recent experience! We are pleased you enjoyed your overall stay with us. We are delighted you liked our professional and courteous staff and our great location! We hope you will consider staying with us again sometime very soon!
"Decent place to stay, but some downsides"
Overall the Rio is a decent place to stay. The large room sizes are nice, and I've never had a problem with cleanliness. The check-in line has been consistently horrible across my last several visits though, so be prepared to wait in a long, frustratingly slow line for quite a while when you first arrive. They also charge a mandatory daily resort fee […] which I somehow overlooked when I booked, which may leave you feeling violated if you aren't prepared for it. Read moreGenuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to review your latest visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked spacious rooms and overall cleanliness! We apologize for the inconvenience regarding long wait times at check-in. We hope you will consider staying with us again in the near future!
I stay at the Rio before its was always clean, good food and i like the pool area because i have a kid. When i come back to Las Vegas i will stay at the Rio again.Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to review your latest visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked our good food, kid-friendly pool area, and overall cleanliness! We hope you will consider staying with us again in the near future!
Always a great stay and always at a great price!Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thanks for the comment! We appreciate the kind words. We are delighted you enjoyed our great rates. Please come back soon!
It was pleasure to stay.in rio hotel...food was great..room was clean and neat...Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to review your recent visit! We are elated you enjoyed your overall stay with us. We are thrilled you liked our dining options and clean rooms!We hope you will consider staying with us again in the near future!
The Rio is no Caesars Palace but a good stay for the money. Just off the strip but close to all the action. Seafood Buffet is always great. Condition of the pool area could be improved. Lounge chairs need to be cleaned.Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to provide feedback on your recent experience! We are pleased you enjoyed your overall stay with us. We are delighted you liked our room rates, buffet, and pool areas. We hope you will consider staying with us again sometime very soon!
I liked the standard 600sq ft room...very nice!!! Very clean and easy to get to and leave...Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to write a review of your recent visit! We are pleased you enjoyed your overall stay with us. We are elated you liked our spacious rooms and accessibility. We can't wait to welcome you back again sometime in the near future!
The Rio is not on the strip and that's a good thing. They have free shuttles so getting over there is easy. The Rio pools are one of the best in Vegas. Sunday thru Thursday we paid less than $30 a night. The parking is easy and on the 51 floor, the view from the Voodoo lounge is pretty great.Genuine Hotels.com guest review
Response by Rio All-Suite Hotel & Casino Thank you for taking the time to review your latest visit! We are delighted you enjoyed your overall stay with us. We are thrilled you liked the pool, easy parking, and free shuttles to the Strip! We hope you will consider staying with us again in the near future!
Very nice placeGenuine Hotels.com guest review
I have never waited in a check-in line for 45 minutes before, but there is a first time for everything. No other complaints. Everything is very nice. But they could have done something about that line besides bottles of water.Genuine Hotels.com guest review
Loved this hotel:) would go back again.Genuine Hotels.com guest review
For the price not a bad stay.Genuine Hotels.com guest review
The Swining pool closed 1-2 hours earlyer than normal time during my stay.That was not good only due to Rain, they close the pool. My kid was fisapointed alot. Thank you.Genuine Hotels.com guest review
Rooms were nice but we waited over an hour for check in.Genuine Hotels.com guest review
It was awesome! Except for checking in. It took an hour to check in.Genuine Hotels.com guest review
"Rooms OK Need Spruce Up"
The resort is very large and busy. The stay was fairly nice but the rooms need fixing up. Bathrooms had mis-matched décor, living area couch was very worn and stained, rug was so ragged with areas coming up nearly tripped, curtains not work right so had to call maintenance and still not work easy to open and see the view I paid for. Voodoo restaurant […] was the great! The burger restaurant was overpriced. Wine at the bars were overpriced being so far from the strip & having the same prices. Read moreGenuine Hotels.com guest review
"close to sights"
was very enjoyable. beautiful pools. great shopping in hotel. good food court. lots of people helping to make our stay a good one. bell hops, maids, maintenance people front desk. great place to visit. beautiful view of the strip and other hotels. thank u.Genuine Hotels.com guest review
Love itGenuine Hotels.com guest review
"A Good Value"
I stayed at the Rio for its Carnival Buffet. It's still one of the best buffets in Vegas. The Rio is not the hippest place on the Strip, but it is inexpensive and has decent amenities. I was not impressed with the pool operation, but it was still serviceable. The one thing at the Rio that is noticeably substandard are the bathrooms adjoining the suites. […] The tubs and fixtures are ancient. All in all, it is still a decent place to stay. Read moreGenuine Hotels.com guest review
The service by the concierge and cleaning staff was excellent. The valet took quite a while to bring my car but that is expected from a large and busy casino that offers free valet service... The only thing I disliked was I requested a non-smoking room, but the only non-smoking rooms that were available were "accessibles". I was highly disappointed […] to find out that not only was there not a tub in the room but it still smelled of stale cigarette smoke. Read moreGenuine Hotels.com guest review
Love the roof topGenuine Hotels.com guest review
The stay and people were great. Need more clerks for checkin since there were only 3 and 40 people waiting to check in.Genuine Hotels.com guest review
no shade at pool, pool dirty. towel boys rude.Genuine Hotels.com guest review
"Awesome place to stay"
This was my first time staying at the Rio. It was really nice. I got a king size bed and the room was a good size and even had sectional. We stayed in the Masquerade room. The 4 pools were really nice looking too. They just closed too early. Overall it was a great hotel.Genuine Hotels.com guest review
"outragiously expensive and rude staff"
never again total rip off with their prices rude staff and god forbid you try and charge some tghjing to your room without a drivers license or passport.they make you feellike a thief even though I had room key players cafrd etc etcGenuine Hotels.com guest review
"rooms were not ready even late at 7:45PM"
It was OK. But when we arrived on 7/19 at 7:45PM they told us no rooms available even I paid one week in advance. So, they said to wait 1 to 2 hours till a room to be ready…..amazing answer. Finally they found one room at the time ready and each room was in a different floor…. We did not stay together as a group…..so was not happy as I thought I would […] be….. the embarrassing thing is I invited the other two groups and I paid for the rooms as you see, but the Hotel did not make look good as I originally thought. I am not sure is it the hotel.com or jus this hotel….thanks Read moreGenuine Hotels.com guest review
"Disappointed, NOT great Resort"
To start off, the customer service was terrible.No smiles or greetings from registration employees. Room was less appealing than pictures about that specific room. Location is not convenient, yes there is a shuttle for the strip, but good luck waiting for nearly an hour. Check out was a nightmare, only one customer service employee assisting, it took […] nearly 40 minutes. Last choice for resort vacation. Read moreGenuine Hotels.com guest review
This hotel is off the strip.....but the room was Huge! Great hotel for groups who want to share a room....4 to 6 people will still have lots of space. Its good if you have a vehicle to get to the strip....but the Rio does have a Shuttle service. The price was great for the weekend...buffet was average.Genuine Hotels.com guest review
"Away from the mading croud"
Very pleasant and friendly enviorment. Sports deli best food in hotel.Genuine Hotels.com guest review
"Absolute must stay."
This was our first visit to the Rio. We will definitely be back. The price of the rooms, were unbelievable. You can't stay anywhere in a suite for what the Rio can offer. The rooms were amazing, the staff friendly and helpful, the food terrific and the VooDoo lounge terrific. I will recommend to all my friends that are going to Vegas for vacation, whether […] it be for a weekend or a week. Read moreGenuine Hotels.com guest review
"Rio All-Suite Hotel & Casino is a good one"
The room was magnificent. With over 600 sq ft these rooms are very specious for a family of 5 or 6. I chose a room with 2 queen beds for my family of 5 and the stay was comfortable. Good furniture to includes a couch with a queen bed was included. My only complaint was the lack of free wifi for all people staying in your room. Only one device can be […] connected to the wifi hot spot for free. Rios charges $13 a day for each additional device; this is ridiculous. I stay in a room overlooking Las Vegas Strip and the view was amazing. Like most Casinos in Las Vegas, free valet parking is available. You can also park yourself in the free parking lot if you so desire. Read moreGenuine Hotels.com guest review
Hotel was clean but a ways from the strip staff was strict about everything, but over all still a nice hotelGenuine Hotels.com guest review
Words cannot describe our experience. We got upgraded to a Penthouse Suite, now you can understand speechless....Genuine Hotels.com guest review
very big rooms and good beds we had a good timeGenuine Hotels.com guest review
The room was huge and the beds were comfortable. Awesome price for this hotel. Wish it was closer to strip but for the price I'll spend on cab. Keep the ac on though like every older hotel in Vegas it smells like cigarette if u you turn off the ac.Genuine Hotels.com guest review
"$20.00 early check-in fee"
I chose this hotel because it was close to a surgery center. my appointment was 4:00 pm and I had to show proof that I had somebody to either pick me up after or hotel reservation. I had to check in early and the management chose to charge me 20 bucks for early check in. I had to pay it even after I explained why. after surgery I ate elsewhere and did […] not partake in any of their services because of the 20 buck charge. they lost more than a customer. also their restaurants are very overpriced. $44.00 per person for the buffet ? please. inside the place was very and nicely decorated but you feel you get nickel and dimed so I did not use the services. dry rot in the bathroom other than that it was fine. I am disabled. Read moreGenuine Hotels.com guest review
Arrived to get a 4PM check in. Told that we would receive a text message when our room was ready. Went to check in after no text at 6:30 to find what looks like feces or dark vomit on the table. Called the front desk and were told a manager would come up to inspect. 20 minutes later room service comes in to WIPE IT OFF and make us stay in the same room. […] After walking down to the front desk for the third time I skipped to the front of the line and requested a new room, maybe a better room. Sadly after all this I got the same standard room with a rotten door frame in the bathroom. Also it is a dangerous hour walk to the strip. Read moreGenuine Hotels.com guest review
Love the room size, comfort and cleanliness.Genuine Hotels.com guest review
Very long line to check in, other than that a great stayGenuine Hotels.com guest review
Bad smell in the hallway .Genuine Hotels.com guest review
Stay was great, got food poisoning from burger king . only bad thing.Genuine Hotels.com guest review
Very satisfiedGenuine Hotels.com guest review
"Best Room on the Strip"
Got the hotel room because it was cheaper than the rest. I seriously though that I was going to get what I paid for but the room was AMAZING! the best room I have ever stayed in the Las Vegas Strip. Everything was clean, BIG windows to see the strip, they even provide a free shuttle to other casinos. The Rio will be my One and Only hotel whenever I […] travel to Las Vegas. Read moreGenuine Hotels.com guest review
My wife and I stayed a great four nights at the Rio for our 43 wedding anniversary. Everything is available at the Rio All Suites Hotel. First class operation at the Rio. Don't miss the BEST Seafood buffet in Vegas!!!Genuine Hotels.com guest review
"Perfect for our trip!"
We came into town just to see Penn and Teller, who perform at the Rio. The low rates made it an easy choice to stay onsite, and we were pleasantly surprised by our clean, spacious luxury suite. There were some minor repairs needed in the room (such as a small dent in the wall by the front door and some slightly wobbly lamps on the wall), but nothing […] that overshadowed our first impression. We checked in very early in the morning, and the woman at reception was very helpful, friendly, and efficient. Being located off the strip, they have a free shuttle to their sister hotel, and there was a mini fridge in our room that we were able to put our own drinks in (as opposed to other hotels that stock them so you have no room to store your own stuff without incurring a fee). The resort fee was reasonable, but I'd like to point out to you in advance that the included wifi is only for one device, for one day of your stay. The lady at reception explained that to us very clearly at check in, but it would have been nice to see those terms at the time of booking. Finally, I'd like to mention that we did try to book this directly through the hotel over the phone, but the man on the phone was very unhelpful. He denied the Penn and Teller package listed directly on the Rio's website. Anyway, it worked out for the best, as we got a better deal booking through Hotels.com and purchasing discounted tickets separately somewhere else. :) Read moreGenuine Hotels.com guest review
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