It was very nice. I was there to get married and they gave us a room with a great view.Genuine Hotels.com guest review
Rooms are comfortable and clean - we had 2 queen beds and there was a sofa and still room to move around. Beware - there's a mini-bar that charges when something is removed. Had a hard time finding the refrigerator - it was in the closet. The registration desk, concierge, valet, house cleaning staff were all very friendly and very helpful. Seafood Buffet […] was great! The hotel is a little off the strip, so difficult to get around if you don't have a car, but still plenty to do at the Rio. One of the pools was really cold, but the other 2 were fine. Read moreGenuine Hotels.com guest review
"Served my needs at a great price."
Room was spacious and accommodating. Very nice price. No coffee provided in room, unless you want to pay high price for one cup of espresso. Reserved a non-smoking room, got a non-smoking room, but because of some uncourteous neighbors, smoke was pouring into my room through the A.C. vents. Made the stay a tad uncomfortable. Other than that, no big […] complaints. Read moreGenuine Hotels.com guest review
"Great room, great price!"
Room was spacious. Great price. People were courteous. Coffee is not included in room. High price for one cup of expresso from in-room self-service bar.Genuine Hotels.com guest review
big rooms, comfortable, lots of restaurantsGenuine Hotels.com guest review
"Don`t go there! Old, smoke and poor."
it was terrible experience. Very very old hotel, they need immediately renovation!!!! Poor furniture, small pool area, very bad ventilation system and so dark place. All time at the casino floor you can`t breath because of cigarette smoke. We were so disappointed!Genuine Hotels.com guest review
"Good for the price"
Everything is perfect except that we got the wrong room at the beginning but they did not inform us. They told us the room we reserved is sold out at the when we asked to change the room at "second checked in", then they said there is one available. Except for this, everything looks good and it a comfortable place to stay.Genuine Hotels.com guest review
Room was big and very nice. Loved the floor to ceiling windows. Had to pay for coffee for the in room coffee maker but still very nice room, hotel, and staff. Planing another trip and will stay here again.Genuine Hotels.com guest review
"Vegas isn't a deal anymore..."
Charging for more than two devices for the internet, confusion about premium vs basic billing & then having to pay for in room coffee or tea? Food was EXPENSIVE. Shuutle access is a plus & staff was great. We also couldn't get ADA rooms although we booked weeks earlier. I doubt that they have very many despite having so many rooms. Check in & check […] out was efficient. Read moreGenuine Hotels.com guest review
I was fine with the Hotel being off the strip - but they go out of their way to squeeze you for every dollar you have. The rooms come with coffee makers, but the charge you $3.00 per cup for the coffee. My room was non smoking but apparently the one next to mine was not - filled up every night with smoke. Hotel is run down - way down... Bright spot […] is the staff is friendly :-) Read moreGenuine Hotels.com guest review
everything about the hotel was great.we had a wonderfull experience.nice staff,everyone was helpfull.great location,so close to freeway!i love the great bands they had in the masgarade area of the casino.our last night we were going to elsewhere,bt sat at the poker bar nearby,had such great bartender&great drinks stayed all night.Genuine Hotels.com guest review
We had a fabulous time at Rio. Had a great room, enjoyed the food, shows, and swimming pools.Genuine Hotels.com guest review
The Rio is located off the strip by less than 1/4 mile. It is easy to get on the freeway. Easy access to the strip via transport. They upgraded my suite to strip view which was nice. Pool area is excellent with two bars and Live DJ music. Four pool areas one adult only. I would highly recommend staying here again.Genuine Hotels.com guest review
Spacious room for the price. I suppose when this hotel was built, it was among the most impressive hotels in Vegas, but that was many years ago and it shows its age. Sadly, the maintenance team is either severely understaffed or non-existent. The major issues I noticed were that the sink had a crack in it and the shower door glass was cut undersized […] but installed anyway leaving a 1/2" gap all the way down the one side. The housekeeping staff also leaves a lot to be desired. Our room wasn't filthy, but it was far from clean. There was a line of fibrous dust about 1 1/2" wide all around the walls where the vacuum doesn't work very well. Also, one of the rooms across the hall had room service deliver breakfast and the used tray sat on the hallway floor for over 26 hours. I think the biggest complaint about our room was the alarm clocks in neighboring rooms. Our first morning, we were forced to greet the sunrise and listen to the chirping of an alarm clock for over 45 minutes... about two hours later another alarm clock nearby went off as well... and then another about 1/2 hour later. At least the bed was comfortable and we were able to return to sleep. Needless to say, if you don't want to wake up early, take ear plugs. This was my first visit in Las Vegas and sadly, I wasn't overly impressed. About the best thing I can say about this hotel was that The Villages is located inside. The buffet was another disappointment. Read moreGenuine Hotels.com guest review
"Soiled carpet and couch - poor mgmt response"
Poorly maintained; carpet with large stains, not clean; soiled couch and the non-smoking room reeked of stale smoke. Management contact during my stay resulted in receiving a written excuse: excerpt: "have a preventative maintenance program in place to ensure that each room is up to standard, but as you can imagine, with so many rooms in service".... […] Zero follow-up after this email. This response is something I would expect of a hotel 1/4 the price! There are many better options in LV, in better locations and competitively priced. I recommend avoiding the RIO! Read moreGenuine Hotels.com guest review
"Great place to stay"
Very clean room and very large roomGenuine Hotels.com guest review
"clean and accommodating"
Our house keeper, leeanna was fantastic, we wanted for nothing. Hotel is about ready for an upgrade but is still in good shape. Casino was very Smokey compared to our up scale casinos, but concierge was very helpful and accommodating.Genuine Hotels.com guest review
"Large facility right off the strip!"
My first time at the Rio. It was quite nice and had everything that you needed from within - no need to leave the premises. The rooms were huge as compared to typical hotel rooms - (over 600 sq/ft). Easy access to highways and other restaurants/facilities. Room décor was a little dated but nic and the carpeting in my room was coming apart at the seam, […] other than that everything else was fine. I would stay here again. Read moreGenuine Hotels.com guest review
the room heater did not work and could not be fixed during out stay. The bed sheets literally had holes in them. The hallway was freezing and not sure why. The room was very nice except for the above mentioned items. The staff was very friendly and efficient.Genuine Hotels.com guest review
"Sports and Racebook Failure"
I was in town for the hockey game at another casino..I always liked Rio, I used to stay there quite a bit back in the late 90's and early 00's. They had the best coffee that they brewed right at the bar..My only complaint which holds true for a lot of casino's unfortunately is having the sports book and horse book in the same room.. It's horrible. Everyone […] there watching football and standing and screaming at every play, always a few guys that stand out cussing and occupying every inch of the whole book. I play horses and just gave up on that dream and went to the pool. The sports room should have its own building! or at least a separate room.. And this coming from a guy who loves football but please... no more sports in the horse race area... I cant hear myself think and I cant sit anywhere Read moreGenuine Hotels.com guest review
Really big room - fun - had a car so location was good - clean room good rateGenuine Hotels.com guest review
Very disappointed !! It is not a 4 star hotel, maybe is only 2 star level.the bed is too soft, they only provide paper cups in bath room,Genuine Hotels.com guest review
"Rio - Vegas"
Once again a hotel providing poor service because I booked through hotels.com. My King room that I requested was not available and I was told it was just a request. I was free to check the next day for a king but good look as we are full. Not the best way to treat business travelers. When I finally did get a room that was pretty much the furthest away […] from everything, it was a little run down. I could not work on the desk as it was crooked, the shower dripped, the sink gurgled black water, lamp shades were tilted and some did not even work. It was unfortunate as my meetings were all at this property and I will have to return. Next time I will look elsewhere. Read moreGenuine Hotels.com guest review
Great service and friendly clerks. Extremely expensive food options except for the Burger King available thank goodness.Genuine Hotels.com guest review
"Check in is slow, stay is good....."
Arrived around 8 o'clock on a Thursday and had to wait in Line for a while to be checked in. I got a nice Room on 8th Floor of the Ipanema Tower with a view of Downtown LV. Rooms are spaciuos, quiet and clean, but rather outdated. Bathroom items (shampoo, soap,...) are cheap and nothing you would take home. Video checkout was available and i used it […] to avoid lenghty Lines! Read moreGenuine Hotels.com guest review
"Not the same $$$ Resort Fees & High cost slots"
Rooms are clean & spacious; Mandatory Resort fees: $24 a day for services we did not want or need -- telephone, fitness room & Wi-Fi. Shuttle to strip does not leave before 10 A.M. -- will not choose the Rio again. Mostly high cost slot machines and game tables.Genuine Hotels.com guest review
The stay was good, we were in a room that appaered to be on top of a club because the music was so laud my kids did not sleep. The Service was amazing!! from check in to check out. The bathroom could use some work, the facet was coming off the wall in the tub, there appeared to be mould growing on the tiles in the tub and the sinks appeared to draining […] slowly. Read moreGenuine Hotels.com guest review
"always enjoy your hotel when we visit"
my husband I really enjoy the all suite hotel you always put us up on a high floor which we love without requesting big rooms close to strip instead of on stripGenuine Hotels.com guest review
We thoroughly enjoyed our stay. Plenty to do without having to leave the resort. Shuttle to the strip but we just stayed at the Rio. Coming back to do everything we missed.Genuine Hotels.com guest review
We drove to Las Vegas and had to wait 30 minutes in line to get our car up to the hotel/casino entrance to unload our luggage. It took another 10 minutes to get a luggage cart for our things. We then went inside to register and found another line of 35 people ahead of us (yes, I counted). There were only 2 employees at guest registration and 1 of them […] was checking in Gold Members only. By the time we got into our room an hour and 30 minutes had passed ... and this was a week day at 3:30pm. The rooms are lovely, the room rate was reasonable but not near the strip, the food at the restaurant was nothing special and the atmosphere is typical small casino. The beds were extremely hard and although there was a coffee pot in the room, there was no coffee. All things considered, we would not stay at the Rio regardless of the rate. We would rather pay more and get good customer service. Read moreGenuine Hotels.com guest review
"Get what you pay for"
Selected a king bed got 2 queen beds instead. Hot water dripping through a pot light right above the toilet. How long does it take before somebody notifies front desk or housekeeping recognizes there is problem with a large puddle of water on the floor of bathroom? Hotel provides a Keurig coffee maker but at first I thought I had to bring my own K cups, […] only on the 2nd night stay the housekeeping lady said she has left me 2 K cups to enjoy. I guess leaving her a tip would always help. I advised front desk upon checkout that do not rent this out again until fixing the water leaking issue. Front desk then offer to waive one night's resort fee for all my trouble. For the most part the room is a bit outdated and don't expect to enjoy a Football game in the room on NFL Sunday because there is no such channel. Aside from all the negative reviews, this Hotel is always fill with heavy traffic day or night. This is also the first Hotel that I've been to that is dog friendly. Read moreGenuine Hotels.com guest review
"Great Stay! Great Price!"
This is the first time I stayed at The Rio. I will be staying there again!!! Great people and room was awesome!Genuine Hotels.com guest review
"I was a plumber."
Room 34008 the shower is broken I had to keep putting on the faucet cause it kept shooting off. Also i had to wait 20 minutes for elevators several times.Genuine Hotels.com guest review
"Had everything you could ask for"
Loved it! Will stay there again in the futureGenuine Hotels.com guest review
room was older than i expected but was clean and big. shuttle to strip is nice and pool was nice. wish room was updated more.Genuine Hotels.com guest review
"Not the best"
Hotel was not bad for price but low price should not mean bad service.Genuine Hotels.com guest review
"Very nice for a short stay!"
I was pleasantly surprised at the cleanliness of the room and size of the room having 2 queen beds! Only issue I had was the shower head was horrible... But begets can't be chosers and if I needed to have a short stay again in Vegas I would def recommend Rio! Also our room was in the older tower which at this point was newly renovated compared to the […] newer tower. Read moreGenuine Hotels.com guest review
The hotel is located away from the main strip, although it has all of the amenities and restaurants that I did not have to leave the hotel. For the most part it was a good stay. Staff were mostly friendly, the hotel itself needs maintenance all around. The Buffett was good but the soda machine was down for almost 2 days, I think management could have […] adjusted the prices a little to offset the soda situation, considering all we could drink was juice. Overall, good place. Read moreGenuine Hotels.com guest review
I was very happy with the hotel room. No coffee, ok with 2 Starbucks, I can see why you only offer it in your bar. But when I had 1 hour to spend at the pool, I was turned away because I had protein bars for the drive home in my bag and my clothes to change into for the drive home. That means I would have to walk all the way to my car to unload my bag, […] then go back to the pool! I had just checked out over the phone( which was great!) I just left instead! I had already before checking out spent $3.50 for a diet coke from the bar at the pool. Read moreGenuine Hotels.com guest review
Very disappointed in the extra fee of $5 to print a simple airline check-in voucher. To touch base with the front desk took forever on hold. Overall I am disappointed having paid a pretty penny to stay there.Genuine Hotels.com guest review
"First time in Vegas and not the place to stay"
If you are looking for a nice place to stay in vegas then this is not where you want to go. The one thing that really set us off was the shower. The showers water came out like it was hailing on us. So we called the front desk and 30 minutes later a guy comes in goes straight to the shower does something and then runs out saying 'all fixed'. So in trusting […] that he knew exactly what was going on we went ahead and left the day. Come around to the morning we hop in the shower and boom hail shower again. I understand we don't spend $10,000 at the casino so we can't get VIP treatment however I also received better comps and free stuff from other hotels. We went to shows every night comped from other hotels because they knew it was our very first time in vegas. Anyways this hotel is great as a value hotel but if you want a nice comforting hotel stay i would not suggest it. Read moreGenuine Hotels.com guest review
Casino was crowded but rooms are bigger than normal - everything was fine.Genuine Hotels.com guest review
"black slime explosions"
this is by far the worst hotel i've ever stayed at in my life. horrible customer service. i got back to my room one night and black slime was shooting out of my tub. i called the front desk who deployed engineering. this was at 7pm and i had an event at 8 i needed to shower and get ready for. the front desk said i could change rooms but i had to come […] downstairs and wait it the registration line again. i didn't get into my new room until almost 8pm. the front desk treated me like i was lying and refused to let me speak to a manager. will never stay here again. Read moreGenuine Hotels.com guest review
"Off the strip but worth the stay"
Our stay at the Rio was very pleasant and comfortable. Our room got upgraded to the Masquerade Suite at no extra charge to us which was a huge plus. The room itself was clean and comfy with an awesome view of Zip Line at the Rio and the Strip.Genuine Hotels.com guest review
In general all of the most important things important to me in a hotel were outstanding at the Rio. That included cleanliness, comfort, and convenience of the hotel. The only thing that irked me was the fact that there was a single cup coffee maker in the room and the hotel wanted $3.50 for a cup. The hotel industry has now become the new airline industry. […] Nickel and dime you to death. That being said I would still return to the Rio in the future as I was very happy with the overall stay. Read moreGenuine Hotels.com guest review
The hotel need to be update ASAP. My shades were coming off the tracks, crown molding was missing is some of the common areas, many elevator buttons would not light up. It's not horrible, but all of the small things begin to add up and make you feel like you are in a cheap hotel.Genuine Hotels.com guest review
"Talk about "nickel & diming"!!!"
First hotel I've ever stayed in that charges you for WFI.. Want to print off your boarding pass..you can pay cash or use your credit card to use their computer/printer in business center. Oh yes, they have a coffee maker in the room...but if you didn't bring your own coffee, you to get it out of their mini-bar. for a water or pepsi out of the machine […] by the ice maker more than twice of else where. And if you are in a business conference that ends after 11 AM and you need a late check out..pull out your wallet again. WE will not be staying here again! Read moreGenuine Hotels.com guest review
"A Tale of Two Visits"
The first writing of my review ran 4000 characters long, which was 2500 too many so to be brief: When I come to Las Vegas, I do so mainly for business purposes. I look for an all in one solution. I am not solely interested in booking the cheapest room rate, but as I run a small business, price is always important. What I really look for is a venue that […] can serve all of my needs: lodging, dining and entertainment. I had stayed for a week in August, and it as excellent. Came back in September, bringing three associates, and it was a disaster Upon checking in, we were informed that 3 of the 4 reservations had been cancelled. We were forced to rebook at the rack rate Next morning discovered no cancelled rooms, and this was fixed Garbage in room, quickly cleaned by staff Hotel provided Keurig coffee machine but no pods, sugar or cream. Have to call tech support to get internet working at an very stiff day resort fee Gift shop registers down, could only process cash transactions Internet down again 2nd day gave up went to McDonalds Fitness center open short hours, more reason to dislike outrageous resort fee Very poor waitress service in casino, took 1 hour for first drink, bone dry for the next two hours. It is very difficult to compare my two visits here. The first one is August was outstanding, but as I sit here thinking about next trip out, do I even contemplate the Rio or other Caesers Entertainment venues with my future business? Read moreGenuine Hotels.com guest review
Room is clean, nice and comfortable. Just it kind far away from main street of las vegas by walking.Genuine Hotels.com guest review
great room cleanGenuine Hotels.com guest review
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