"Stylish, great location, with room for improvement"
I selected this hotel because of its excellent location, reasonable price and familiarity with the chain. The evening of my arrival I called the hotel to notify them I might be arriving late. The front desk staff that I spoke with said I had no reservation with that hotel even after I supplied my hotel and Expedia confirmation numbers. I called a second […] time to the reservations department which eventually was able to find my reservation, however they informed me that somehow the front desk had changed the date of the reservation to fifty-five days in the future. Fortunately they were able to correct my arrival date. At arrival I was booked into a room set off by itself just a couple feet between both the guest and service elevators. Room service and housekeeping staff were congregating for conversations outside my door all day and night. The next day I was able to move to another much quieter room. Both rooms were remarkably small, even by London standards. It was almost comical how I had to plan any movement within the room like some sort of puzzle. When I called room service I was actually connected to the room service staff in a completely different hotel, who then offered to contact the room service staff in my hotel and ask them to then call me back. On a more positive note, the condition of the hotel is excellent, is very stylishly designed and appears recently renovated. Read moreGenuine Expedia guest review
"Great location and good value"
Great location, yet quiet. Easy to walk to tube station or nearby eateries, theatres and landmarks. Staff were very helpful. Room was spacious and free wifi was excellent. Only negative was that the room was a bit warm during our summer stay. Would definitely come back here again.Genuine Expedia guest review
We loved our stay! The place was in a great location...near The British Museum and a short walk feom SoHo. Also only 1 short block from the Underground station. We were out late a few nights and always felt safe. The only downfall I have to say is regarding hotel Internet. We had work to do while on our trip and wireless Internet was not reliable in […] our room and when it was it would log you off periodically and make you log back on. Read moreGenuine Hotels.com guest review
"Disappointing, stressful, not relaxing"
Some staff were absolutely wonderful! Unfortunately, some had different ideas about services and amenities, so services were inconsistent. Eg, "complimentary" water was provided daily in the room, as indicated by a "with our compliments" sign, but one staffer indicated it was only complimentary the first day, and charged me 5GBP each subsequent day. […] I stopped drinking it. At week's end, another staffer assured me the water would have been complimentary every day. This occured with every amenity in my package - the free daily movie (for which I was charged, but was later able to reverse), the $15 daily bar voucher, which some staff would allow for any item on the bar menu, and some staff would allow only for beverages, etc. I felt like I had to fight to use my amenities. The rooms were also disappointing, poorly designed. The lighting was inadequate. The first room I saw was on a dark airshaft. The second room had a hole punched in the wall. The third room was on par with buses so you could shut the roman blinds for privacy and sacrifice daylight, or leave them open and sacrifice privacy. (Why not tint the windows or provide sheers?) My room had plenty of natural light, but the air conditioning was defective, and in spite of 3-4 requests, was never repaired, so it was 75-80F in the room. There were NO drawers in the room, so I lived out of my suitcase for 7 days. The bed was rocky; the pillows/duvet were poly, not down; the internet was spotty. Is this a 4 star hotel? Read moreGenuine Expedia guest review
"Only lobby has AC"
We were at the Kenilworth for 2 days to catch our flight home to US and wished it had been less. The building is gorgeous, but the air infrastructure is defective..the first day they moved us bc we discovered a strange smell (like a smoker doused with air freshener) in the Expedia booked room, and then the second room we were moved to, we found after […] we got in that the AC barely functioned. Because this was the week of the Olympics (no hotels within reason, our last day of trip, prepaid, had already changed rooms once, etc) we didn't change hotels despite the 90+ degrees F weather. I saw other folks (there working on the Olympics # complain and the staff did what they could #offering to send engineers in, offering drink vouchers, etc) but would have been untenable for a longer stay. Read moreGenuine Expedia guest review
enjoyed the hotel. the lift is broken, which means more walking, but otherwise what i expect when i stay at Blu Edwardian hotels.Genuine Hotels.com guest review
"nice place and location"
The hotel staff was helpful and polite and the location was pretty central. Was able to walk to mosr attraction with little difficultly. EnjoyGenuine Hotels.com guest review
"Hotel for a visit to the British Museum"
A good hotel if you are visiting the british museum. Probably the closest hotel to the entrance, just a block or so away. Very nice hotel in the common areas, rooms remind me of a Paris hotel room, being small.Genuine Expedia guest review
"Comfortable bed in London."
The rooms are small and initially I was given a smoking room which stank. This was quickly remedied. The room was comfortable for a short stay. The breakfast was good. The staff were very helpful. The hotel is not luxurious and you are paying for the location in the west end.Genuine Hotels.com guest review
"Better choices in this price range"
Clean and stylish rooms and facilities, good location, and very nice personal service from staff. On the other hand, mediocre maintenance of the rooms included a bathroom with two sinks, neither of which had drains that closed properly and one of which had a broken on/off/hold/cold lever. The "gym" was very small and had a poor selection of equipment: […] one treadmill, one stairmaster, and one elliptical trainer that didn't work very well. The hotel is not well set up for families with children, i.e. no connected rooms. Read moreGenuine Expedia guest review
"Great Location, Kind Staff"
Location location location. Just a skip away from metro station, easy walk to theater district or Trafalgar Square, and around the corner from the British Museum. It took me a while to find the hair dryer (in a drawer), but the small room had everything I needed. One minor quibble--I would have liked a sheer curtain in addition to the heavy window blind, […] so that I could let in some natural light yet still have privacy (my window faced a wall of other hotel windows; even though I didn't see anyone, I was in a similar situation once in a hotel in Spain, and I saw MUCH more than I wanted to). The complimentary daily bottle of water was a very nice touch. Read moreGenuine Expedia guest review
"Quality Stay for a Business trip"
I stayed at this hotel from May 26th to June 15th for business. The hotel was in a perfect location for night life on the weekdays and weekends (26 year old business man). Less than a 5 minute walk to several tube stations. Close walk to soho, covent garden, oxford circus. Room was clean and bathroom was nice and clean. My only complaint about the hotel […] was the bed was not too comfortable, but I'm fairly tall, so the bed was just no large enough.. However, i would consider this hotel if i return to London again, for business. Very nice and helpful staff. Read moreGenuine Hotels.com guest review
I searched for a hotel in London for an affordable price, this one came up. I was very pleased. Stayed in a single room, that had a decent view, great technology hookups, and the staff was very helpful whenever I had questions. Friends stayed at another hotel and I found myself comparing the two. My hotel staff was much warmer and enjoyable. I would […] definitely recommend this hotel. Read moreGenuine Hotels.com guest review
Great location, close to the British Museum and SOHO district. Friendly and very helpful staff.Genuine Hotels.com guest review
"Okay but not great"
Good service. Nice people. Hotel is not great but good enough.Genuine Hotels.com guest review
"not a great stay"
My wake up call never occurred -- I almost missed my train because of it. The bartender at the hotel is pathetic -- she had no idea how to make an old-fashioned and serve flat prosecco to my wife. Not a great say.Genuine Hotels.com guest review
"Great place to stay"
Steps to the British museum. Big breakfast. Highly recommended. Room small but that's typical for central londonGenuine Hotels.com guest review
"Great room overlooking Brit Museum, small shower"
I've stayed here on my last five visits to London and the hotel continues to be a good value. My shower was extra small this time although I had a double room. It was quite difficult to lather while the water was running, and I am an average sized person. They need to add door cushions in the hallway firedoors since they knock when ever anyone passes […] through them. It makes sleeping in a problem once foot traffic starts up in the morning and is pasing through them. I was a bit disappointed in the telephone receiption person since they would contintue to pass my calls onto the concierge who had already gone home for the day. Also, I didn't appreciate the markup they added when quoting cab fares to paddington. Overall, I will stay at the hotel again and I will recommend it to my family and friends. Read moreGenuine Hotels.com guest review
The hotel was well kept and the service was good. The rooms are a bit tiny but that is expected in a London hotel. The hotel seemed to more geared to a business professional clientele.Genuine Expedia guest review
"Great hotel for sightseeing"
A great experience. Very centrally located and very accommodating staff. The room was small but adequate. Standard for European hotels. Sheets and towels changed daily.Genuine Expedia guest review
"Radisson Edwardian Kenilworth - a great choice"
Service by the front desk, concierge and in restaurant was exceptional and fast. Maid service good but sometimes missed small details such as refilling coffee packs and toilet paper (both quickly remedied by front desk). Rooms are small but comfortable and in good condition and clean. Great breakfast and very convenient location. I would stay here […] again. Read moreGenuine Hotels.com guest review
"Overall a good stay"
Great location - really close to theaters, etc., yet also nice, clean and quiet. The elevator is ridiculously slow, and since we were on the 7th floor (where the free wifi didn't work), that was kind of annoying. Overall it was a good stay.Genuine Expedia guest review
Being there for the third time now. Always a great service & love the location.Genuine Hotels.com guest review
The rooms are very very small! It was nice and a very good location, but tiny tiny rooms! Also, the elevator is only big enough for two people and the other one was broken. It was quicker to walk 5 floors than wait on the elevator. Great location!Genuine Hotels.com guest review
"Excellent location, attentive staff"
The location is excellent and the staff was exceptionally attentive. The one drawback was the noise outside, even though our room did not front Great Russell Street; since this was my time at the hotel, I don't know how much of this problem could be attributed to special construction associated with the upcoming Olympics.Genuine Expedia guest review
"Stayed for a week and it was great."
While I understand this isn't a 5 Star hotel because they don't offer all the amenities, it is a five star hotel based on service and quality. My husband and I stayed here for an entire week and it was absolutely perfect. For Americans, they even have a built in converter plug, so you don't need to buy an adapter for your chargers. The staff was very […] attentive and friendly. They did a great job making sure that we were happy and had all that we needed. I would recommend this hotel to anyone wanting to stay in the Bloomsbury area. Read moreGenuine Expedia guest review
"Great location, Free WiFi (check rate), Dorm Room"
Stay here for a great location to Leister Square, Totterham Court Rd Tube Stop, and Central London. Modern hotel lobby, free internet, and helpful staff. Dont stay if you are seeking a large room size, plush bedding, or a view. The room was small, the bedding was standard (but clean), and my view was of an alleyway (I kept my one small window curtain […] closed). I was in a room by myself - and cant imagine being in a standard room with two people. If the are spending your time explorig London and get a cheap rate, this place is a keeper! However, if the rate is high and comparable to other hotels, I'd shop around. Read moreGenuine Hotels.com guest review
"A nice hotel with friendly and helpful staff."
A nice hotel with friendly and helpful staff.Genuine Hotels.com guest review
"Nice and central"
Went for business. Small room but functional with a small desk and decent Wifi. Nice central location 10 minutes walk to a tube station.Genuine Hotels.com guest review
"Compact and bijou"
Standard rooms are small but clean. Staff very friendly but not too sharp. Gym and steam room not worth a visit. No changing area or bath robe to wear down to them. Overall good experience in a good area close to tube station and restaurants etc.Genuine Hotels.com guest review
Lovely hotel exactly where we wanted to be. Staff were very friendly even after we had booked out they were prepared to put themselves out for us. Breakfast was a bit expensive but considering the area, probably worth it.Genuine Hotels.com guest review
"Excellent hotel in central London"
I arrived early and was checked in straight away. Very comfortable room overlooking the street. Double glazing very efficient so the road noise wasn't a problem. I had dinner in the restaurant which was very good and I was well looked after, something that is often missing for the solo traveler.. I will definitely stay here again. Area very safe and […] easy to walk to the West End, shops, theatres etc.Plenty of buses and tube stations nearby. Read moreGenuine Hotels.com guest review
Very good hotel great location bar is expensive thoughGenuine Hotels.com guest review
"Rooms on the small side"
Very nice hotel, however the room was very small and would not be suitable if I had someone else staying in the room with me. Apart from that the hotel was very nice with decent facilities and in a nice location.Genuine Hotels.com guest review
"Convenient Central London Hotel"
This was a one-night visit to London to meet a friend. The hotel was excellent. The location is very convenient and the reception staff, the bar staff and the night porter were all very friendly and helpful.Genuine Hotels.com guest review
lovely hotel in a great location, staff really friendly & HelpfulGenuine Hotels.com guest review
The Hotel is very conveniently located if you are visiting London for the first time!Genuine Hotels.com guest review
"Great location, fantastic customer service!"
Just brilliant! Due to a last minute change of plans we needed a third bed for our 11 year old son and although they couldn't accommodate us in the Kenilworth, they moved us to the Bloomsbury just around the corner. We were escorted there by the receptionist and checked in. Lovely location, rooms just lovely and such great customer service was worth […] every penny!! Read moreGenuine Hotels.com guest review
"Great location, Nice Room, Very good staff"
The location is terrific. The rooms may need a little updating, but overall good and a really nice staff.Genuine Hotels.com guest review
"Great place to stay right downtown London."
I really enjoy staying there. It is near 2 underground station. It's walking distance to SOHO. Near everything. Personal are nice and helpful. The room was modern and great. I will go back anytime.Genuine Hotels.com guest review
"Comfortable room in an unbeatable location"
Fast becoming my favourite part of London, and the Kenilworth is a comfortable base. Room was small but this IS central London so that's to be expected. Friendly and helpful staff on reception. No complaints whatsoever.Genuine Hotels.com guest review
"Steps from the dominion theatre!"
Fantastic location for the Dominion Theatre - we were going to see. White Christmas. Great service - wonderful cocktails shaken by Keith. Great stay - thank youGenuine Hotels.com guest review
An expensive basic hotel. When we arrived we were told we would get an 'upgrade'. Our first upgrade was a pokey room with views of the air conditioning. We were moved from this room to one of the same size but with a better view. Our expectation initially was low but when you are told you are having an upgrade - your expectations are equally upgraded. […] Apparently the upgrade was a newly decorated room! I would suggest you are careful with terminology - you set an expectation which you fail to deliver on! Read moreGenuine Hotels.com guest review
"Perfect for a short weekend break"
Weekend away with the missus, got up to London nice and early and the room was ready for us at 11:00 so we were able to drop our bags off and unpack suits and dresses etc. Went for a nice walk across town and ended up in Knightsbridge. Got bus back to Oxford Circus and only a short walk back to the hotel. The location is great, British Museum is just […] across the road. Walked in to Covent Garden which is only 10-15 minutes away and did the same thing on the Sunday morning for a nice breakfast before coming back to the hotel to pick up our bags. Hotel is only a 5 minute walk from Tottenham Court Road tube station which is on the Central Line and only 5 stops on from Liverpool Street Station. Read moreGenuine Expedia guest review
"Excellent London hotel"
Excellent location and staffGenuine Hotels.com guest review
"Very bad choice of hotel"
The room was tiny, apparently they gave us a free upgrade to a deluxe room (would hate to see a double room) The bathroom had a shower which you couldn't even useGenuine Hotels.com guest review
"Good hotel but bit extra missing for a 4* hotel"
Stayed on a Saturday night - double room and twin room. Both rooms were a reasonable size for a Central London/City hotel. Reception friendly and helpful. We were allowed to check in 3/4 hour early albeit that weren't able to get rooms close together, in fact on opposite wings of the building but at least on the same floor. Rooms were comfortable and […] clean. The view from one of the rooms was a wall and with the blind pulled on one of the windows to hide it there wasn't much natural light. Generally quiet throughout the night. WiFi was complementary and a good speed. Two bottles of water in the room were also complementary. Good range of toiletries in the bathroom. What sets the great apart from the good is attention to detail, 'going the extra mile' and this hotel needs a bit more of that - the nice touches I've listed above are a good start but there could be more. Two people in a room, only two sachets of coffee (plus two decaffeinated). That's a bit mean - can't have a second cup! Also, why are four star hotels still using UHT pots of milk from a catering pack? Put a small carton of fresh milk in the fridge please. Two people, two hand towels - one hook to hang hand towels on next to the basin. Things like that. Noisy air conditioning unit :-( So, a good stay. Reasonable value for Central London on a weekend in the start of the run up to Christmas. A comfortable night's sleep on a standard double bed (a Queen as standard would again add to the 'extra touches'). Read moreGenuine Expedia guest review
"Central London Hotel Close to TCR Tube"
Good location Confortable bed and roomGenuine Hotels.com guest review
good location / very polite staff / nice roomGenuine Hotels.com guest review
"Dolls house room"
I like to stay here when in London because the location is convenient for where I need to be but this time I was in the smallest and least comfortable room I have ever stayed in anywhere then queued 30 minutes for table at breakfast.Genuine Hotels.com guest review
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