Hotel exterior, elevators, and some common areas are in disrepair, but the ocean front room was adequate and clean. Location was good and I did not see many hotels that looked much better than this one. Staff was fine, but not exceedingly helpful or friendly.Genuine Hotels.com guest review
"Work in progress."
I stayed here for a night in March 2014. Apparently they are slowly working on improvements and updates to the hotel, but they had not reached the portion that I was staying in. The view of Hilo Bay was nice, but the room itself was beyond basic. It was a fairly large room with two beds. There were no headboards, and the room had blank white walls. […] The furniture was old and cheap, and it was difficult to get drawers in and out. There were no towels in the room when we arrived, and we had to request them. The bedding had stains. The room didn't feel too dirty, but I did not want to spend time there. I was glad we had other things planned and were only there to sleep. I would not book more than one or two nights here. I do not recommend this as a home base for vacation. The room we had didn't look anything like the pictures online, so I can only assume those images are of the renovated section. Beware that you may end up in the more ragged section of the hotel like we did! This might be a wonderful place when they finish the work, but I would not return until consistency of room quality is more predictable. Read moreGenuine Expedia guest review
"close to event I came for"
The only problem I had was there were no towels in the room at check in. Otherwise it was OK.Genuine Hotels.com guest review
"Adequate hotel with view of Hilo Bay."
I would stay there again 'cause I just need a clean bed and bath. This is NO resort. Continental breakfast a laugh!! Room telephone didn't work. Had to request remote control and coffee pot. Elevators poor condition. No fire evacuation notice in room. No hair drier. Bed very comfortable with nice sheets, etc. Room very clean. View terrific!!Genuine Expedia guest review
"Total Reno Desparately Needed!"
the first room they gave us was being worked on...ie...tools in the bathroom, items strewn about, bathroom looked non-functional. the elevators were a bit scarey.....at one point we thought we might be stuck, buttons didn't work, elevator didn't move after PUSHING the buttons, noises that didn't instil confidence.....actually when I pulled up I thought […] it was closed because there was so much 'stuff' laying around that indicated not many people were there. Read moreGenuine Hotels.com guest review
"You get what you pay for"
would not stay there again - extremely loud air conditioner made for little sleep.Genuine Hotels.com guest review
"Convenient Location for our Purpose"
Very brief (one night only) and comfortable. Interior of room was clean but windows were dirty (not washed/cleaned) at all. Very unfortunate since the view of Hilo Bay from our room was beautiful except for the dirty windows. A tourist would really be disappointed; but since we're Kamaainas, the view was not too important. Phone in room did not work. […] Front desk gave us a business card with numbers to call the Front Desk if we needed anything. Although I registered 4 persons in the room, there were only two sets of towels. Had to call the number to the Front Desk who in turn called housekeeping to bring us additional towels. The complimentary continental breakfast consisted of papayas, toast, mini-muffins, coffee and juice. However, the juice tasted like syrup-based imitation drink and not fresh juice. We realize that the property is undergoing renovations and change of ownership; but advertised amenities and quality of service and cleanliness must surely be maintained ... especially for the price we paid. We had relatives who stayed at adjoining properties at the same time, and they had better conditions at lower price. Read moreGenuine Hotels.com guest review
"Never again .."
This hotel didn't have wifi, even though it claims it has free wifi. I had to find out on my own after checking into the room that there was no wifi. When I asked the front desk, they claimed that it was because they were under new management and had not had it for while and didn't know when they would have it again. They were not helpful or nice, rather […] rude actually. Read moreGenuine Hotels.com guest review
"Beautiful hotel on the ocean"
The Hotel was a nice peaceful place, stayed for 2nites, Staff was very nice and enjoyed our stay. I would recommend this place to my friends and family, if I was to return I will stay at this place.Genuine Expedia guest review
Although this hotel was under construction during our visit., it was one of the most quaint and most enjoyable experience we have had during our many travels. The hotel was built, I assume in the 60's with all the grandeur of that time period. The property was beautiful, service was great and the hotel room was the best we've had at any other hotel […] we've stayed at. Our room was the double view room. Two walls of Glass and porches looking out onto the ocean....Plus a kitchen with all the silverware and pots and pans included. Stove and dishwasher also. I'm sure when the renovations are concluded., this hotel will rival any other ocean front hotel. 5 stars! Read moreGenuine Expedia guest review
Stayed at this hotel before so we were disappointed to see how much it has declined. Phone did not work. Beds dressed only with sheets; no blankets or bed covering. Bathroom was decent. Hotel seemed to be minimally staffed. TV reception was poor. Would have to think twice about staying here again.Genuine Hotels.com guest review
I was on the eighth floor and the air conditioning unit above my room was so loud that even with ear plugs I could not sleep. Never stay above the third floor.Genuine Expedia guest review
This hotel has great potential but seems to be run on bare minimum.Genuine Hotels.com guest review
"will not stay there again"
Will not stay again,to much echo from empty walls. Add pictures.clean rooms better, get a new painter,dirty pool,clean bottom of poolGenuine Hotels.com guest review
"Hotel close to Coconut Island"
Friendly staff and clean room. Continental breakfast was OK but it would be great if fruit was added to the menu.Genuine Expedia guest review
Nicely renovated rooms. It was really quite and staff were helpful during my stay. Ill be back again;)Genuine Expedia guest review
Room did not reflect the poor exterior appearance. The elevators was also in poor condition. Other wise once we were in our room it was ok.Genuine Hotels.com guest review
While the room was clean and the view was great, there was no furniture other than the bed. The floor was tiled entirely...it could have used a throw rug. Our room was a corner room with floor-to-ceiling windows, which was great, but it had sliding wood panels that were very inconvenient to give privacy...curtains would have been better. The rest of […] the hotel is in need of desperate attention...it looks very run down. It has a great location with potential. The continental breakfast was juice and muffins only and the table on the patio of the lobby hadn't been cleaned in days. Overall, the hotel was adequate, but for the price paid, I expected much more. Read moreGenuine Expedia guest review
Pretty worn out hotel, but location is nice--& view is spectacular! Only real problem I had was periodic & frequent (about once a minute) loud water pipe noise--like someone taking a vigorous shower. Had to run my own faucet to cover up the noise so I could sleep. Must have been a water leak somewhere that kept triggering a noisy valve....Genuine Hotels.com guest review
It being Hilo, we didn't expect resort comfort. The ocean view was excellent. You just have to overlook how run-down most, if not all, of the structures in the area are. We were told the hotel was under new ownership and that upgrades were in the works. Note that we were in a white tiled floor room, with white walls, and white sheets (no comforter), […] almost like solitary confinement with only a tv on the wall. Luckily all we needed to do was shower and sleep (bed was decent). The toiletries were minimal and there was only one electrical outlet for one plug in the bathroom. We unplugged the lamp and clock radio to charge our personal items. A pleasant surprise to us was a complimentary continental breakfast (very basic but sufficient) Read moreGenuine Hotels.com guest review
"One night in Hilo, Hawaii."
It was obvious approaching this hotel that it had seen better days. The moist Hilo weather had taken it's toll. If I hadn't already booked the room on the internet I would had gone elsewhere. As we got out to enter the lobby it was clear that nobody was spending any money for upkeep. There was wear showing everywhere. The carpet in the elevator was […] filthy, the walls were all scratched up. The 8th floor hallway was the same...in need of help. I was expecting the worst when I inserted the old metal key (yea, the old style) into our door, but to our surprise the room itself was quite pleasant with a european feeling to it. It was clean and looked updated and the bed was comfortable. If the rest of the hotel was in the same condition I would rate it a 4. The nice room was the only reason I give the hotel a 2 and not a 1. For the price we paid I was very disappointed in the hotels overall condition and would not stay there again unless it was for half the rate we paid. Read moreGenuine Expedia guest review
"Location, Location, Location"
Overlooking Hilo Bay with Old Town Hilo in the background, the Nani Loa has the best location in Hilo. Even our low priced room had a stunning, yet relaxing view. Continental breakfast in the lobby was an added bonus. Sure, the place could use renovating, but everything functioned well and was very comfortable.Genuine Hotels.com guest review
The hotel has a lot of potential. They are working on it to bring it back to the condition to where it once was. Nice for what we paid.Genuine Hotels.com guest review
"Needs some (a lot) updating."
No wifi unless you went to the lobby. If you had a laptop there was an ethernet cable that you could borrow so you could use your laptop in your room. We were told there was breakfast included, but what is included is coffee mini mini muffins and fruit punch. The breakfast items (fresh fruit, bacon, toast, sauage, potatoes and eggs were all on the same […] table as the "free" breakfast BUT there was a charge of $10 for that. One of the 3 elevators was disgracefully dirty. Nice wide hallways and big room and bath room. Our room was clean and we had a great view. The hotel is located in a beautiful spot if only they would paint it and make it look a little more attractive. In need of lots of maintenance. Read moreGenuine Hotels.com guest review
I will never stay at the Naniloa Hotel again until they do some serious renovations! It the bathtubs were dirty. The refrigerator was leaking something sticky. The AC was so loud that I couldn't sleep. We changed rooms twice and finally they gave us a better room. Very disappointed of the conditions this hotel is in!!Genuine Expedia guest review
Would not recommend this hotel to anyoneGenuine Hotels.com guest review
I read the reviews. Thought the renovations were done, I was wrong. If you want a renovated room you need to ask for one. I didn't find this out until Check out. The rooms are congested,The tub did not drain, the a/c made such a loud noise through the night. Sheets were not changed only towels replaced. Very ghetto. Pay more a stay at the other hotels […] near by Read moreGenuine Hotels.com guest review
"Lovely views, but not yet ready"
There is construction going on; the elevators are very slow; room service only replaces towels and dumps trash, noting else, including making the beds. It's a work in progress.Genuine Expedia guest review
"Beautiful location BUT facilities poor"
We had an excellent view BUT no WIFI in the room, had to go to the lobby along with the few others who were at the hotel. No chair in the room to relax - just a desk chair. TV not mounted properly and too high to watch easily from bed which was the only place to sit to watch. Policy to only change bedding every 4 days - so had to ask for clean sheets. […] Staff not well trained - was actually given a check-out bill that showed the Hotels dot com contract rates - not what we had paid Hotels dot com; Good for me - I got a refund of the difference. The woman who managed the "continental breakfast" line was slow to replenish the available food - she may have been the only one who WAS trained. Staff was nice-enough just not professional. Not a bad stay and probably very similar to the other 4 or 5 hotels in Hilo on the Bay. Will try to find a cottage or B&B next time. Read moreGenuine Hotels.com guest review
"Disappointed Stay @ Naniloa"
The looks was not pleasing to the eyes. This is all that I have to say.Genuine Expedia guest review
"Not. Worth your money or time."
Ancient facility, all out dated. Do not stay here. Great disrepair.Genuine Expedia guest review
"Rehabs? What Rehabs?"
I know the Naniloa is undergoing rehabs but my stay was not great. I lived in Hilo last year and the building looks the same as it did then. My room reservation was wrong and we had to move once. They tried to make us move again but I fought that. They gave me a room key that didnt work and the front desk management needs alot of work. The shower curtain […] had mold, the "rennovated" tub was too high and I had to climb in to shower. The bottom sheet on the bed was dirty and had spill spots. The sliding doors to the balcony were heavy and dirty. Not the best stay :-/ Read moreGenuine Hotels.com guest review
"Okay for a night"
I wouldn't recommend staying here more than a night. The hotel is run down. Phones in the room don't work, the shower head fell off and almost whacked me, the pool is a joke, the elevators are slow and loud. We thought we entered the twighlight zone. I'm sure it was beautiful back in its heyday, but it definitely needs lots of TLC! The continental breakfast […] consists of mini muffins, toast, coffee, water, juice. For an extra $10! you can get a plate of rice, hash browns, bacon, eggs, fruit. At least the staff was friendly. Read moreGenuine Hotels.com guest review
"Cross between a dorm room and a sanitarium"
This hotel has VERY little in it's rooms. I asked for a refurbished room as they are upgrading. When we walked in, we were shocked. It felt very cold (not temperature cold). It did have 2 beds. There was also a chair in there. The room looks like they began to upgrade it but ran out of money. I will not ever stay here again.Genuine Hotels.com guest review
Our other accommodations fell through so we had to find something within a couple of hours of check-in. When we first arrived, their computers were down so we went out for dinner and cam back afterwards to check in. They are clearly under-staffed. They still had maids cleaning rooms as late as 7pm. Room was old and bare despite nice harbor views. This […] could be a great hotel with a little TLC. Read moreGenuine Hotels.com guest review
This hotel is located in a great spot close to the airport! It's under renovation, so its a little noisy at times but overall it looks like they have been doing alot of work! All around just okay.Genuine Hotels.com guest review
Elevators are in awful condition. Phones are not working. Renovated rooms are clean and bright, but small. Rest of hotel looks like the jungle is re absorbing it. Overpriced for what is offered.Genuine Hotels.com guest review
"Beautiful location - horrible condition!"
This hotel is badly in need of remodel! There was no light in the bathroom sink area making it very difficult to apply makeup. The TV was the only thing on any of the walls. The chest of drawers was a prime example of 60's furniture. The drapes are paper thin allowing both the night lighting and sun to shine in and considering that one whole wall is […] glass that's a lot of light. There were lights out in the hallway leading to our room making it a very long creepy walk to our room. There is no bar or restaurant on the grounds. When asked the Front Desk told us there is nothing available within walking distance. I would not suggest this hotel for women traveling alone! Read moreGenuine Expedia guest review
Sorry, my last review was for a hotel we stayed at in Maui. This hotel has been purchased out of bankruptcy and is undergoing renovation. We were treated very well and given an oceanview free upgrade. We were looking for a cheaper place for our 4-day stay and it met our need. No tiki bar or outdoor restaurant dining. Rocky shore, pool needs updating. […] Will be a beautiful, exclusive hotel when restored to its former beauty. Would stay there again but with low expectations at least for the next six months to a year. Read moreGenuine Hotels.com guest review
The view was good..... Dirty bathroom, hot room with no ventilation, no internet.... Phone didn't work, "none of them do". Limited electrical outlets that worked. Big disappointment to end our last night on the island.Genuine Expedia guest review
"Good hotel for the money"
Good hotel for the money. Great location, clean room. Shower head was a bit dysfunctional in the fact that it punted straight down and couldn't be adjusted position-wise, so you had to stand right next to the wall, but other than that hotel was fine for the price.Genuine Expedia guest review
"remember who u checked out with!"
We checked in about 8pm got our key. stayed only one night! And checked out the very next day about 556am. then get a call saying we didn't check out and its past the time to do soo..and to top it all off they said they don't have the key and its a $20.00 charge. I was outraged..we told them an older gentleman took the key and checked us out on the […] computer and said to us " ok your checked out" and we left. so just beware of who you check with..they should give a receipt at time of check out. Read moreGenuine Expedia guest review
"Definitely a cheap motel"
Wasn't too impressed with the room. Service was great but the room was horrible. Tv didn't work, bathroom pocket door wouldn't close, phone was out of service and there were only enough plug ins for the lamp, clock, tv and refrigerator, no extra. Plus no wifi in room and what was available in the lobby wasn't accessible. For the price in Hilo I would […] have at least expected the tv to work and have outlets for charging phones. I tried to check in at 4 and the room wasn't ready so came back at 6. Won't be staying there again. Read moreGenuine Hotels.com guest review
great hotel for the priceGenuine Hotels.com guest review
This was a case of ideal location and we had to book due to a miss-communication with a rental elsewhere. It does look rather run-down, but the price and location pretty much made up for that. The walls are pretty thin between rooms (and the floors are all tile, which echos) so you can hear the people next door relatively clearly. The bathroom in our […] room was totally renovated and was nice. The beds were older and kind of sunken in, but I still slept relatively well. We only used the hotel for showering and sleeping, so it wasn't a big deal. It was close to downton Hilo as well as the beaches in the area, and they have A/C which was a must. It definitely beat camping in the jungle with the Coqui frogs, which was our other option. We even got a bay view room and could see a couple whales playing just outside the bay from our room. I'd stay here again if I'm in a bind and I need to book a last minute hotel for 3 nights. Read moreGenuine Hotels.com guest review
"Hidden Gem in Hilo"
I have stayed at the Hilo Naniloa Volcanos Hotel many times before. The rooms are clean and very comfortable and the location is airport convenient, close to some great restaurants, like the new Hilo Bay Café dwn at the opposite end of the Bayan Park. The folks who work at the front desk are the BEST! So friendly and attentive. I always look forward […] to my stay there. Read moreGenuine Hotels.com guest review
"The only available was"
Big room, all is good. The only available was at this time - I felt comfortable there. Poor breakfastGenuine Expedia guest review
"Nice area, but Hotel was lacking."
We showed up at 1:05pm and staff would not even entertain us checking in until 3:00. When we did check in at 3:30, first room was not made up. Second room was ok but internet was not wireless and had to get cable from front desk. It did not work anyway. Staff was pleasant but Hotel needed work. It looked like they were in process of making updates. […] Very nice area. Read moreGenuine Expedia guest review
"Good if all you want is a bed for the night"
I don't know what came first before us, house keeping to clean the room or the cockroach on the bathroom ceiling. Although there was a phone in the room, the sign on the front desk said they didn't work so I disposed of the insect myself. The room appeared freshly painted and was comfortable for a short stay. The bathtub drain did not drain the morning […] shower until much later. When we returned to the room after a dinner out it was dark outside and so was the hallway. One light lit the our hallway further down and we had to press our face against the door to find our correct room number. The hotel and complex is old, exterior paint would go a long way, however if all you want is bed for the night, it will do. Read moreGenuine Hotels.com guest review
I didn't like being charged an additional $50 damage deposit after pre paying the room. The room was sealed with no windows for ventilation. A good view of the ocean, volcano ,and park from our room on the 9th floor.Genuine Hotels.com guest review
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