The hotel is apprearantly aging, and need major renovation. Won't recommend to others.Genuine Expedia guest review
"Nice breeze, on ocean,"
Room needed thorough cleaning. Ceiling fans had black dust on blades, lamp had " dust bunnies" on shade, hot water on at certain times, no telephone, and surprise " fees" at checkout time. Should get costs before check in to avoid surprises at check out.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Mahalo for your comments but am at a loss of your comments about ceiling fans as we don't have any in the hotel. With our property renovations in progress we are providing excellent price-values and hope you will check us out in the Spring when we are once again a full service quality resort.
Formerly grand hotel is currently getting a facelift. Nice staff tries hard. If location matters to you, this place can't be beat. Ocean view rooms have spectacular view of Hilo BayGenuine Expedia guest review
Dirty towels in room, hair in sink, used soap in room double beds instead of king bay view not ocean viewGenuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha, We apologize for you inadvertently being checked in to a non-ready status room and see you were relocated to a clean unit upon notification, hope you otherwise enjoyed your stay.
"Trip to Hilo."
The parking was plentiful. The hotel was undergoing renovation as it was quite old as the room had an moldy odor. The bathroom was nice and the employees were very nice and friendly. The room only had one chair and no balcony so it was not really comfortable. Since the price was quite reasonable, I did not complain.Genuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha, I appreciate you making the time to share your comments of your recent stay and wanted to let you know that our renovations have begun that will include the entire property with painting of all buildings that is underway, refurbishment of all guestrooms, lobby, pool, food and beverage outlets and plan to be completed by Spring of 2015.
"I love this place!"
I LOVED this hotel! You could definitely tell it was a great, high quality place in its day, although it's a little run down and going through some renovations now. The only complaint I have is with the bath tub. Although I was initially excited about the look of the tiled tub and the prospect of taking an actual bath, the tub did not plug and there […] was mold on the shower curtain. The room was very spacious and nicely decorated with a great view! Love, love, love this place!! I travel to Hilo regularly and will definitely stay here again! Read moreGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Melissa, Mahalo for your comments and want you to know that the bath tub will be restored back to a tub/shower combo during the renovations underway along with an entirely refurbished property including all guestrooms, lobby, food and beverage outlets, and pool area. Terry Dowsett, General Manager
"GREAT HILO SPOT"
VERY GOOD LOCATION AND ACCOMMODATIONS. I WOULD GO THERE AGAIN.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha Big John, We appreciate your positive comments and look forward to your return when we will have entire property renovated and better than ever.
"Mahalo nui loa"
Not as bad as previous post , better than i thought it would be. The staff was excellent hotel was a little rough but keep in mind is still under renovation.Stayed 3 nights ,great central location for local attractions.The oceanfront 8th floor view was beautiful.Would like to see this Hotel once the renovations are complete.Mahalo Nui LoaGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Jose, We look forward to having you back after renovations!
"Great value, but in need of a major facelift"
The hotel is in a beautiful part of Hilo and could easily be resort quality if it was given a complete facelift. Dated, worn and cold decor gave it a 1970's feel. On the plus side, it was right on the bay on a beautiful banyan tree-lined road, and it was reasonably priced. A great place to base you Hilo stay if you have no reason to hang around the […] hotel. Read moreGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Thomas, We agree with your comments and renovations are now in progress and will transform into an entirely new feeling resort property once completed in spring of 2015 and hope you will return to enjoy.
"Absolutely not recommend to any other friends"
This is absolutely the worst hotel that we had stayed ever which you can tell by the time that we entered the lobby. First, this is really not a hotel, yet. I was sharing a locked door with my neighbor which really makes my wife paranoid. What she did is put out luggage right close to the door in case somebody went into our room while we are sleeping. Second, […] since, this is a barely hotel with shared door between neighbors, the noise/voice from your next door is really annoying. They should really work on the sound proof issue. Third, there is no single chair inside the room, you have to grab the chair from balcony to seat. Fourth, TV is on an very high position. Who came up with the idea of putting the TV close to roof anyway? Stupid. Read moreGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Wanjun, We apologize for the shortfalls in the room and you will be pleased to know we are under a full scale renovation that will correct/alter each of the deficiencies you noted and hope you will give us another opportunity to see an entirely different and beautiful resort.
"Nice place to stay."
Excellent customer service! Everyone was very friendly and welcoming.Genuine Hotels.com guest review
"Hotel is under renovation"
Hotel is under renovation, staff is working hard to accommodate customersGenuine Expedia guest review
"Do not stay here!"
This is by far the worst hotel I have every stayed in during my 65 years! The floor was dirty, there was no one to help with luggage, there was no ice, the tub had hair wrapped around the drain, there was no chair, no phones or wifi in the room, lots of bugs in the light fixtures, no light at all at the "desk", & the air vent in the room was on the […] wall 6 inches above the head of the bed so the air blew directly in your face!! I could go on & on, but won't bother. I would suggest you not stay here! I understand the place is under renovation, but these things have nothing to do with that! Read moreGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Karen, We apologize for the lack of services during this renovation period and have adjusted rates to help compensate for these shortfalls. Every portion of the property is/will undergo major improvements including all facilities and services will be attentive.
"Hotel is in poor condition. Ok for a night."
ok for 1 night stay but hotel is in poor shape - needs A LOT more renovationGenuine Expedia guest review
"Shabby, no longer elegant."
Lovely area and views, but a very worn down hotel. Can tell it was once quite elegant, but has not been maintained. Minimal furnishings, very basic. Linens well worn ... Would not recommend or stay here again.Genuine Expedia guest review
The last couple of days we stay they did not even provide toilet paper the air condition doesnot work no wifi no cable tv you feel like you are 20 years back....Genuine Expedia guest review
"Junk hotel, great views"
The Naniloa is in a state of turmoil. Kind of being renovated, kind of not. When we got off the elevator to go to our room, it felt like a parking structure. There were no phones in the room, the decor of our "remodeled" room was sparse and cold at best. The bathroom was nice but the shower curtain stunk like mold and there was mold on the ceiling above […] the shower. The hotel didn't have any Room service, restaurants, or bar.. No WiFi in room, only in lobby which was very inconvenient. The reason we stayed is that the room was clean, the bed comfortable, and the view was unsurpassed. We overlooked Coconut Island, Queen Lili-u Okalani Park, the bay, and Mauna Kea beyond.. So beautiful! There is no jacuzzi and the pool is so small. Read moreGenuine Expedia guest review
"A shabby hotel"
Te hotel was shabby and dirty in a lot of places. The public water faucet was rusty, the ice room was disgusting. The elevator smelt and the wood was shabby. There were leaks in the reception area. I would not stay here again or recomend it. One more thing, some people were making a lot of noise and screaming at about midnight.Genuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Annette, We appreciate your observations and all of the areas you noted have been corrected since your stay as present ownership has begun renovations to the entire property with all areas and services being addressed and improved to a first class level.
"NOT OF THIS WORLD"
It was a nightmare being in this hotel. We had arrived late in the afternoon. Only one clerk at the Reservation desk. When we got to the room, no phone, no microwave, no furniture only the bed and lamps. The TV was on the top of the closet where it was hard to see. We had to bring in the patio chairs and table to have our meals. Bugs were all over the […] ceiling and it was really hard when they turned the water off for four hours and the power off for four hours. No restaurants at all in the hotel or any other shops. If we had known this before booking this room, we would have stayed somewhere else. The clerk at the counter when we checked out didn't seem to ask if we had a good stay or not when we asked for a receipt. Read moreGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha, As the new General Manager of the Naniloa wanted to let you know we are in progress of a major renovation that will correct all of the shortcomings you noted and provide a clean comfortable stay in a first class resort and will be completed later this year.
"Very Bad Hotel"
On maid service for 4 days even after posting the sign on the door.We needed to find a maid just to get towels. Very poor service for the amount of money spent it was a very bad experience.Genuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha, I apologize for the lack of housekeeping service and since coming to manage the property have made customer service our highest priority.
"This hotel is in a great location"
This hotel is definitely older (still uses a metal key, could use some serious updates), but has it's own little charm and is in a great location. Calm, serene area. Don't expect anything extragavant - it's a place to sleep. It does smell older, but was clean. It was a quick night in and out for us, and it was exact what we needed. A place to sleep […] . Read moreGenuine Expedia guest review
"Hotel Leaves a Lot to be Desired"
Very briefly the water was turned off for one day, the floors in the room were filthy, the beds were not made daily unless you ask for it, there was no room phone, construction work began at 7:00 a.m. (rotary hammer making loud impact noise), and staff are unwilling to make simple accommodations like changing the room to one that better meets the description […] in Expedia (i.e., "Bay Front" is not accurate as my room faced more toward the parking lot and other hotels and the bay was seen by looking sideways out the window). Read moreGenuine Expedia guest review
The first day it was a little noisy as they are doing some renovations to the hotel. The room was clean and comfortable and we dad a great view of Reeds Bay. I would like to commend Wendy, the front desk employee. She was helpful and friendly. The hotel was walking distance to many restaurants and sights. I would not hesitate to stay there again.Genuine Hotels.com guest review
"Nice hotel, beautiful view of Hilo Beach. Lovely,"
Hotel staff was wonderful. Hotel is currently being remodeled. Should be fabulous when it's done!!!Genuine Expedia guest review
"The view òf hotel is beautiùl"
The location ís convenient. View ís nice but amenity is not goodGenuine Expedia guest review
"It is what it is..."
The price is undeniable. The hotel probably was a great one a few years ago, but has since fallen in quality of the rooms, the condition, the staff. There is no linen changing for 3-4 days, the rooms smell odd, the AC makes loud noises in the night, overall, the hotel needs a face-lift. It didn't matter much to us because a large part of our day was […] spent traveling and site-seeing. If you're just looking for a cheap place to stay with beautiful views and a convenient location, this is it. Anything else would be asking for too much. Read moreGenuine Hotels.com guest review
"close to business"
easy parkingGenuine Hotels.com guest review
"Simple and Relaxing"
Elevators had a smell and maintenance could be doing better with cleaning. The room was plain and simple , clean and comfortable. No wireless internet in the room but who wants to stay on internet while on vacation. Overall a pleasant stay with ocean view and landscaping was wonderful kept. Convenient to airport and volcano park with area nice for a […] relaxing evening stroll with no worries about safety. Read moreGenuine Hotels.com guest review
Parts of the building were under renovation--we couldn't even tell for sure that it was open when we arrived. The only good thing was that it cost way less than most. The elevators looked like crap with sheet metal screwed to the doors and then everything painted over. No shops, cafes or anything open in the building. Internet would not work in the […] room. Read moreGenuine Expedia guest review
"Wait for re-no"
Needed to be on the Hilo side to visit family. After seeing price on Expedia I booked it. To my surprise, I was charged an additional $100 for the 4th person my 15 year old son! Most will not charge for a minor child. For this price I could have booked with newly renovated hotel next door. It is unthinkable that Expedia does this. Hotel is not in great […] shape. Will be interesting to see after the renovation. Would be great to hear from Expedia on this extra person (4 ? ). When I checked in the front desk told me I should have called them first they would have beat the price. Read moreGenuine Expedia guest review
Most gorgeous view, right on the water! The hotel exterior and elevator was dingy, but they were painting, so it will be done soon. We enjoyed our stay!Genuine Expedia guest review
"Hotel from a horror movie.....not joking"
It's like they started renovations 20 years ago and then just decided to stop. Very empty ghostly feeling about the entire place. Barely saw any other guests. Closed buildings, wooden elevator, and just overall horror movie vibe about the whole thing. Do yourself a favor and stay at a bed and breakfast or sleep on your rental car.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha, As the new General manager wanted you to know that the property is currently in progress of a full scale renovation that will restore all facilities to like new condition and provide the services of a first class resort later this year.
"better than expected"
After reading some reviews and talking to others, i didn't have high hopes of a nice, clean stay. I'm happy to say i was very pleasantly surprised! My 6th floor room was clean and neat; comfortable beds and nice view of the bay. A few small negatives: no phone in the room. Luckily i had my cell phone to call front desk for questions about check-out […] time and amenities (couldn't find any amenity info in the room like i find in most hotel rooms). Another is no wi-fi in the rooms, although it's free in the lobby. Overall I was very happy with the room, low rates and friendly service. Read moreGenuine Hotels.com guest review
"Avoid it if u can"
They change bedsheets every 4th day. You have to notify front desk every day, if u want housekeeping to make your bed, otherwise they will simply change towels and take garbage. No microwave in room. Very small refrigerator. No phone in room (use your cell to contact front desk). Wifi only in the main lobby (not in rooms). Very dirty outdoor pool.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha, Mahalo for your comments on service and should know that we are in progress of upgrading the entire property including all facilities and services and will be a first class resort once completed later this year.
Very old and outdated hotel and hotel rooms. You also have to pay to park here... Conveniently located but needs remodeling badly.Genuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha, Appreciate your comments and hotel is currently undergoing a comprehensive renovation that will provide first class services when completed later this year.
"Had some short comings"
I upgraded to an Ocean View. Unfortunately, there was a huge tree in front of our room blocking our "View". Wanted a wake up call. Problem--no phone in room. Also, the sliding door did not lockGenuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha, Mahalo for your comments and will be pleased to know that the tree has been trimmed to open the views from the room you stayed in.
Thr description regarding amenities of the hotel description is a little misleading. It says Free Wi-Fi. ..its free but you have to go downstairs to use it. They've no phones in the room which is really odd to me. The elevators smell. I know its under renovation which is fine but those are the most things that bothered me. Other tan that it was clean […] the staff was nice. Read moreGenuine Hotels.com guest review
"Good central location and ocean views."
Understand hotel was gong to be, or under renovation. However, we still paid regular price for the room which was sub par due to "renovating". No room phone. For room service of any form, you need to use your cell phone (if you own one) to call the hotel for assistance. Or, you can walk downstairs to the front desk. TV reception was TERRIBLE...all channels […] were snowy, some, to the point you could not see the picture. NO ice machine available. You need to go to front desk to pick up ice if you wanted. Was disappointed we were still charged regular rate for a sub par experience. Read moreGenuine Expedia guest review
"Nice view of the bayfront"
The tub drain was clogged and there was no phone in the room to call maintenance. We left the room in the morning and when we got back at 2:30, our room was not cleaned yet.Genuine Expedia guest review
"Nice hotel with beautiful view of the bay"
The staff was very friendly and helpful. Our room was simple but clean, and it was awesome being able to see the sun rise over the bay from the large window. There was a little bit of construction noise since the hotel is undergoing renovation. We will definitely come back for our next visit to Hilo.Genuine Expedia guest review
The staff was pleasant and helpful. The room was "dorm" room like. The walls were in definite need of painting. There was no restaurant on site and there wasn't much in the vending machines to choose from. The hotel is in definite need of "upgrades." If you just a need a place to sleep, this is fine. I would stay there again because of the price, but […] I most likely would not go there if I brought family along. Read moreGenuine Expedia guest review
great view of Hilo Bay ...felt safe even though hurricane Iselle came through.Genuine Hotels.com guest review
Hotel is dirty and elevators smell. No restaurant, bar or store. Decent location in Hilo but will never stay at Naniloa hotel ever again.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha, AS the new General Manager wanted to inform you that the hotel is now under full scale renovation and will have all the services and amenities you would expect in a first class resort later in 2015 and hope you will come back to check us out.
"Nice ocean view room"
It took 30 minutes in line for check in, due to one single agent on duty. No WiFi in the room, available only at the reception area. Hotel is very old, the elevator is kind of scary, but rooms are remodeled and clean. By the way, do not count on room TV. (I guess nobody goes to Hawaii for watching TV or using WiFi anyway).Genuine Expedia guest review
The hotel was clean, but outdated with poor maintenance such as needing painting, faster elevators. Part of the hotel is completely unused. There is no food for meals on site so you must drive. Tiles on all floors in rooms and corridors made noise carry and reverberate. The location is pretty, but the hotel feels run down.Genuine Hotels.com guest review
"a fixer up"
good service classic room size, reasonable pricing for Hilo area. In proces of repairing and renovating. would like to see the hotel after renovation.Genuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Mike, Thanks for your comment. Yes, a new and exciting Naniloa is coming soon. Extensive renovations will have all the latest in creature comforts, and we look forward to our hotel becoming "the spot" for tourists and locals. I hope you 're able to come see us again soon! Aloha, Kalei Lyman Hotel Mangaer
"Place to Stay in Hilo"
Big Island is great to visit. Hilo has a lot of rains, but can ride away from it.Genuine Expedia guest review
"Old and in need of renovation."
It should be a much better hotel considering the price. The grounds are run down and the hotel looks old and unkept.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha mike, Thanks for your comment. The hotel is in need of renovation, and we've been busy preparing for it for months. New guest rooms, a new lobby with lobby bar, and a new restaurant are soon to replace the current spaces. We invite you to check out a new Naniloa soon! Mahalo, Kalei Lyman Hotel manager
"Really sad and run down"
Just needed a place for one night near the airport. This hotel was perfect for that and nothing more.Genuine Expedia guest review
Response by Hilo Naniloa Hotel Aloha dj, Thanks for your comment. Though right now, the facilities are not what we want, we will soon be undergoing a complete revitalization. A new Naniloa is on the horizon! Aloha, Kalei Lyman Hotel Manager
Needs new, more, and plush towels that are not "shedding"... Elevators are stinky and old. Bathrooms are NICE. Refrigerator was operating, large, and not filled with merchandise (a plus). Grounds were well-kept and BEAUtiful! lobby nicely appointed with flowers... GREAT view.Genuine Hotels.com guest review
Response by Hilo Naniloa Hotel Aloha Gregory Myers, Thank you for your comments, we enjoy hearing honest opinions. We hope you share in our excitement for our upcoming renovation. We will be renovating and revitalizing the property soon, including all new linens. I'll gladly pass on your comments to our hard-working groundskeepers, I'm glad you enjoyed the grounds. Come see us again, I'm confident you'll appreciate the upcoming changes. Mahalo again for your review. Aloha, Kalei Lyman Hotel Manager
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