There is no free Wi-Fi anywhere in hotel which is something for a hotel of this caliber unacceptableGenuine Hotels.com guest review
"Great place. Wonderful staff and dining room."
Exceeded expectations. Near public transit, more reasonable than lower numbered blocks yet very convenient to Pearl and Central City. Room was clean and quiet. Service excellent. Could have used instruction on use of temperature control but eventually caught on. Really a lovely place with top service.Genuine Hotels.com guest review
We love the ambience of this hotel! Old Hollywood Stars theme...in the kind of hotel they would stay in! Loved it!Genuine Hotels.com guest review
Very comfortable. I love the robes! This hotel has character. The staff were incredibly nice and helpful. I will always be looking here for a place to stay when I'm in Portland.Genuine Hotels.com guest review
"Not far off the beaten path"
Hotel staff could not help me to find a UPS drop box, I found that very unhelpful considering the rate we paid for our room in a "luxury" hotel. Room was small but LOVELY. Otherwise service was great.Genuine Hotels.com guest review
"So glad we found this hotel"
This is a beautiful gem of a hotel. It has old features which have been carefully preserved and was very elegant and comfortable. We enjoyed the restaurant for breakfast and lounge for late night. The location is in a quiet residential area and we were able to walk to any downtown Portland destinations we wanted to visit safely.Genuine Hotels.com guest review
I loved it.Genuine Hotels.com guest review
Great location, walking distance to a number of restaurants.Genuine Expedia guest review
Love this hotel! It's the secon time we've stayed and won't stay anywhere else in Portland! Love love love!Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you! We love hearing back from satisfied repeat guests, and will look forward to seeing you again as many times as you can join us!
The staff was the best at the DeLuxe. It's super close to The Pearl District, several great restaurants and shops and the restaurant was amazing. I would recommend to anyone staying in Portland!Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for your kind words! I'm glad you enjoyed our restaurant Gracie's and I hope that when you find yourself back in our fantastic town that you will join us again.
Room was smallGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel I apologize that your accommodations were not what you expected; as an historic property, some of our rooms are configured a little differently than others. I hope that when you return to Portland you will consider the Hotel deLuxe and allow us to find a room that better suits your needs.
"Lovely hotel, rooms on the smaller side"
This hotel and it's staff were lovely. The staff is among the friendliest I've ever encountered. Wonderful touches throughout our stay including the 4am coffee ready for us when we checked out.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you so much for your review! We pride ourselves on our friendly and intuitive staff, and I'm glad to know that we were able to take care of you so early in the morning. We look forward to seeing you again the next time you are in Portland!
"Nice amenities, good location, small/comfortable"
Nice amenities, good location, small but comfortable roomGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you! We're happy you enjoyed your stay with us.
"Old Hollywood Glamour"
We loved our stay here. They sent us complimentary champagne when they found out it was our wedding anniversary, which was such a nice gesture. The room was small but cozy. The decor is beautiful - classic Hollywood with mirrored furniture, chandeliers and plush furniture. Another great perk was the Driftwood Bar and Gracie's restaurant downstairs. […] They also have a mini theater with tubs of popcorn that was screening an old Hitchcock movie. The hotel is also conveniently located so you can walk to the shops or take the MAX rail to wherever. We'd definitely come back! Read moreGenuine Expedia guest review
"Lovely Attention to Detail"
The Hotel deLuxe in Portland is a gem. The location is perfect - blocks from downtown and right between two light rail lines. It is a charming old building so the rooms are small but they are appointed beautifully. Every staff person is wonderful in every way. The restaurant is delish. The bar is terrific. We have stayed several times and have had the […] same lovely experience each time. Read moreGenuine Expedia guest review
"Yes with reservations."
Terrible view: second floor corner looking out at garbage filled roof. Small room, high ceiling, but the bed was comfortable. I would ask for a room with an outside view.Genuine Expedia guest review
Stayed at the Deluxe for the second time. Staff at the hotel are second to nobody, they r always friendly and helpful. Rooms are spotless and very comfortable. Bathrooms is the only short coming. Very, very tiny, only a small shelf for toiletries, not at all useful for a woman.Genuine Hotels.com guest review
Enjoyed our stay in Portland. Room was a little small but other than that it was an Enjoyable stayGenuine Expedia guest review
Nice Hotel and Staff overall. The only reason I gave the facilities and comfort a 3 was because of my room position. I stayed in 801 which is next to the elevator. Its loud enough to be distracting...you hear it all night so it was a bit hard for me to sleep. Otherwise I was well please with everything else, great staff!Genuine Expedia guest review
"great gem of a hotel"
I was pleasantly surprised at the excellent service from the entire hotel crew and probably one of the most comfortable bed/pillows I can recall from a hotel. Worth checking out if you are in Portland.Genuine Hotels.com guest review
"Loved this hotel!"
This is our third trip to Portland in less than a year and the first time we've stayed at this hotel. For us, the location was perfect; close to downtown, but without the traffic and noise. Within walking distance of the Pearl District and close to the excellent public transportation for longer trips. Excellent service with friendly and knowledgeable […] staff, and a very comfortable bed. This will become our go-to hotel for future trips to Portland! Read moreGenuine Hotels.com guest review
The staff was incredibly welcoming. The lobby is grand yet comfortable. The room itself was well appointed and spotless.Genuine Expedia guest review
"Great staff and downtown location."
Staff is very responsive to my questions and needs. Rooms kept up very well. Room service was fast and people friendly. Themed hotel geared to classic films. Wish they had TCM as an available channel on TV. Parking is just across the street but cost 25 Dollars a day. I stayed 5 days. Hotel is very close to where I was working so I could come back to […] my room during lunch breaks. The weather in April is varied from sunny to super rain showers. I carried my umbrella around and needed it making my walks even in heavy downpours quite pleasant. Restaurant is upscale with attentive staff. I enjoyed their desert and coffee both of which were excellent. Would have enjoyed dinner there but I was not able to take advantage of this desirable option. Maybe next time. Read moreGenuine Expedia guest review
Cool film set backdrop, helpful staff, if you need to rent a car, you need to do it on your own, but they will book your airport transportation. The walls are paper thin so you can hear everything your neighbor does.Genuine Expedia guest review
"I'll be staying here again"
Everything here was charming! Even the food and drinks were great within the hotel property.Genuine Hotels.com guest review
"Hotel close to shops, and public transportation"
First time in Portland. We loved the hotel, extremely clean!, the rooms were excellent. All employees were extremely helpful, answered all our questions. The hotel restaurant had excellent food. We had breakfast every morning in the hotel and it was delicious. Waiters, waitresses very nice.Genuine Expedia guest review
Very comfortable. The barman, Mike, in the Driftwood Room was a treat to watch. A true gentleman as well.Genuine Hotels.com guest review
"Great hotel in a great location"
We had a very nice stay at Hotel deLuxe. The staff was helpful and friendly. There were so many activities in walking distance of the hotel as well. I only had 2 minor problems with the hotel. The room was very small, almost a bit cramped. However, the majority of the stay we did not stay in the hotel so it was not a major concern. Also, due to flight […] delays, we did not arrive until 2 AM, and the room they gave us did not really have a view. It was just facing a brick wall. Like I said, we did not stay in the hotel much so it was not a big deal. The decor is nice, a bit fancy. It is worth a stay for the location. I would return. Read moreGenuine Hotels.com guest review
"Perfectly located, enthusiastic staff"
I was in Portland for a couple of days for a conference. the staff at Hotel De Luxe allowed me to check in early, and gave me great recommendations on where to eat and what to do until my meetings started. the front desk staff went over and above on getting me detailed bus and train routes to everywhere I went. they made my stay fun, and exciting, yet […] comfortable. Read moreGenuine Expedia guest review
"I could have eaten off the floor!"
I spent a very comfortable three days at the Hotel deLuxe in March, 2014. I chose this hotel based on its Trip Advisor ratings, and I was not disappointed. The staff -- from front desk and waiters to housekeeping and doormen -- was friendly and professional -- always a smile and a kind word. My room was a king room on a corner -- large, comfortable, […] and probably the cleanest hotel room I have ever slept in -- I really did think that I could have eaten off the bathroom floor. I was on the third floor and could hear some traffic noise (including the train), but nothing that kept me up at night. The food (I ate both breakfast and lunch there) was delicious and reasonably priced. I appreciated the free in-room wireless internet and the business desk in my room, as I was in Portland for a conference. Finally, the hotel was a three-minute walk to the red line of the train, so the location was convenient to everywhere I needed to be (it was about a 20 minute ride to the convention center). If I ever return to Portland, I will definitely stay at the Hotel deLuxe again. Thank you for making my stay so enjoyable! Read moreGenuine Expedia guest review
"Not as Expected"
Originally booked as deal from $329 to $149. That room has never been over $150. Pictures of room taken to make the room larger than actual size. Sitting on toilet my shoulders touched both walls and TP holder was in my lap. Asked about restaurant upon checking in, not told we needed reservation or the wait time would be 1.5 hours. Told we could order […] dinner and eat in lobby at a 12 by 12 cocktail table. Mentioned this to the check in and they looked as us with no comment. Valet parking was directly across the street in the unsecured restaurant lot. On a positive side the hotel is very nice and great movie theme. Second night, Bar service was excellent although the bar was small and very dark. Good service in restaurant and very good food. No shopping around hotel and only one other restaurant with walking distance. Read moreGenuine Hotels.com guest review
"Outside better than the inside"
Paid quite a bit for a deluxe king room. Postage stamp size with tiny bathroom with view of tarpaper roofs. Not at all like the picture. Comfortable bed and nice staff. Wouldn't go back.Genuine Expedia guest review
"Definitely staying again next time"
Great location and character. Bartender mike was excellent and had a ton of good ideas for things to go see.Genuine Expedia guest review
We stayed here to be close to the Timbers game and it was the right decision. It's a classy place. 5 stars all around.Genuine Hotels.com guest review
"Nice Hotel; Better with a Discount"
While attending a conference in Portland, I stayed at the deLuxe to save a few bucks rather than stay at the official conference hotel. Nice hotel, very friendly staff. Location a bit away from main drag, but only a couple of blocks from tram station. Nice old movie motif with lots of period movie star photos everywhere. A couple of negatives: bathroom […] lighting poor: need higher wattage bulbs. Also, they charge extra to use the hotel's public computers. It costs an extra $5.95 for 15 minutes of computer time, and you don't get a refund if all you need it for is to check-in and print your airline boarding passes. Also, rates are too pricey unless you have a discount (as I did through hotels.com). Read moreGenuine Hotels.com guest review
We always love staying at the Deluxe - it's our favorite spot. Very comfortable, great service, lovely ambience.Genuine Hotels.com guest review
"Great Portland Hotel"
Really enjoyed my stay. Enjoyed this old movie themed hotel. They show old movies in one of the function rooms. Had an Oscar night while I was there.Genuine Hotels.com guest review
"Warm, friendly staff, highly polished renovation"
Terrific. Can't get over how kind and helpful the staff was, and the art deco renovation of what used to be the Mallory hotel was very well done. There's a screening room now with big screen classic movies, stylish retro lobby and dining area (food's very good), the rooms are small but nicely furnished and exceptionally clean. Met several people there […] who stay here regularly when they visit Portland, and based on our stay at what is now called the Hotel Deluxe, I think we have joined that group. Definitely worth staying there. Of course all of downtown Portland is within walking distance. Read moreGenuine Hotels.com guest review
"A get away... with no plans! Great trip."
We really liked the hotel and the ambiance. Great staff. With regards to the room, we requested a king size bed but did not need the over sized dresser or desk. Would have preferred a night stand with lamp on both sides of the bed for reading. Some kind of table or shelving would have been helpful in the corner of the bathroom for toiletries and our […] clothes. Just suggestions.... Location worked out great. We walked everywhere. We really liked the staff, history and decor of the lobby. We would stay there again. Read moreGenuine Hotels.com guest review
"Taste of Old Portland"
The hotel was lovely with a fun movie theme. The service was excellent and the room was large and comfortable. The only slight negative was the noise level which was sometimes a bit intrusive. The service in the attached restaurant, Gracie's, was impeccable--to old fashioned standards of service. A real joy.Genuine Expedia guest review
Enjoyed our stay here - friendly and helpful staff, great bar (Driftwood Room) and walking distance to the heart of Portland Downtown. The rooms are a bit small, which is understandable being a city hotel. But we had 4 bags (last leg of a long trip) and it was a bit hard to move around the room. Also, no light in the closet made it hard to find stuff […] in the suitcase with clothes hanging above it (no where else to put a big suitcase). So if you travel light or are doing a weekend stay, I'd say go for it! Read moreGenuine Hotels.com guest review
"Liked the atmosphere"
Overall a good experience. Room service was not dependable and my bill was incorrect when I checked out. Both problems were corrected immediately when brought to their attention.Genuine Hotels.com guest review
"Great Portland Getway Hotel"
The stay was great, nice rooms and location. Being that this property is not right down town it is a lot quieter, even more so if you get an internal room. I will stay there again.Genuine Hotels.com guest review
Beautiful decor. clean. Walking distance to Pioneer Square. Room was small for the price.Genuine Expedia guest review
It was a nice hotel in a very good location. Staff was very helpful and friendly.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for the review and feedback. I hope you will choose to stay with us again next time you are in Portland.
"A Hidden Treasure in S.E. Portland"
The Hotel deLuxe was a most pleasant discovery. This was the first "getaway" that my wife an I have been able to take in over a year. We selected the hotel as being in the area we had other activities planned and based upon some other reviews. When we arrived, we immediately felt "at home". The staff, to the person, was excellent. And, even though the […] hotel was not new, it was very clean, well kept and reminded us of many wonderful classic hotels we stayed in traveling through Europe. The theme amenities harking back to the earlier days of motion pictures was a wonderful bonus as was their Sunday free screenings of classic movies. The hotel restaurant, Gracie's, was one of the best in-hotel restaurant that we have found in the US in food quality and reasonable pricing. The few days we had were a true joy in the middle of Portland's S.W. venue. It is within walking distance of a multitude of various venues. This may not be the type of hotel for everyone but it fit us perfectly and we look forward to returning when the opportunity presents itself. Read moreGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for choosing us as your getaway destination. I am so happy to hear you enjoyed your time with us and that we were able to make you feel "at home". I look forward to welcoming you back next time you decide to stay with us.
Very attentive staff.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for the five star review. I hope we get the chance to see you again.
"Great place to stay, great service"
This is a great hotel with a very professional staff. The location is close to downtown and Pearl District so easy walking to restaurants and attractions. Hotel desk staff is very knowledgable about restaurants and things to do and always willing to offer assistance. Valet did a great job in snow shoveling and quickly retreiving vehicles. Rooms are […] not big but still quite adequate. the high level of service makes this hotel a great place to stay, Read moreGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel I appreciate the great feedback about your stay with us during the snowstorm. Your comments regarding the service are very gracious and I hope we get the chance to extend that same level of service to you next time you are in Portland.
"Had a great stay!"
Staff was amazing! Very nice, knowledgeable, and professional. Hotel was very beautiful. My sister and I had a great stay.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel I am so glad you had a great stay. I appreciate the review and hope that we see you again next time you are in town.
Everything about our two-week stay at the Hotel deLuxe was absolutely wonderful. The front desk staff were all super friendly and helpful, the room was very clean, the bed was possibly the most comfortable I've ever slept in, and the valets and bar staff were pleasant and helpful.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for the outstanding review and I am so happy you found the beds to be amazing. I do hope you choose to return if you are ever back in Portland.
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