Hotel was a pleasant surprise. Room was great for an older hotel & had all the amenities. They provide valet parking at a great price (for the city)& the nightly room rate was really reasonable compared to other hotels just a couple of blocks away. It had an old Hollywood theme which was fun. The driftwood room bar was really great and had wonderful […] ambiance. It got crowded on Friday night & there was no room in the bar, but the hotel serves drinks and apps in the beautiful lobby. The rest of the week we didn't have a problem getting in. Hotel is just a few blocks from center of town and was a quick,easy and fun walk. We would stay here again, for sure! Read moreGenuine Hotels.com guest review
Well located within easy walking distance of everything you'll need to enjoy Portland, including the light rail stops. Clean but small room and teeny-tiny the bathroom! It is an old hotels, so perhaps I should have assumed it. There was only a single chair in the room; the only other place to sit was on the bed. Found no hotel sundries/gift shop on […] premises. Aside from decor and theme, there were not many amenities. Restaurant/bar were nice; food was good but the service in the bar was poor. Despite its small size and plenty of wait staff, the bar couldn't get it together on the 3 separate occasions we tried it. The only time our food arrived somewhat warm was the breakfast we had in the bar - we were the only people in there as overflow from the restaurant. The plates served on the other nights arrived cold and each was spaced about a half hour apart. We mentioned our wait to the several wait staff who checked in with us, but no one was going to bother to go check with the kitchen!We were not the only patrons commenting about our observations.They also seemed genuinely awkward dealing with people or making conversation and no one ever apologized for the late food arrival. I think their bar staff need some serious customer service training. The stay was nice but these glaring issues mean that the next time we visit Portland, it will probably be at another hotel. Read moreGenuine Hotels.com guest review
Room was quite small but comfortable and well designed. Would consider staying here again. Front desk staff very professional.....offered a NY Times to me each morning delivered to the room.Genuine Hotels.com guest review
"Beautiful, but noisy"
Hotel is beautiful with wonderful people working there. The walls are unfortunately very thin so be prepared if you stay inside for any of the daytime. But the location is very good and was to get to the train. Gorgeous building and room style was awesome.Genuine Hotels.com guest review
"Wat to small"
Room was so small. Could hardly unpack the suitcase. Small is fine but this was ridiculous.Genuine Hotels.com guest review
great HOTEL CLOSE TO DOWNTOWN SHOPS.Genuine Hotels.com guest review
"The room is small. even in asian standard."
The hotel is elegant, but the room is really tiny(less than 200 square feet i think). We stay in a king bed room but it barely have any space to walk around the bed. For the size wise, I don't think its a 4 star, and not even what you expect in america. I am from ASIA, we are used to have small hotel rooms, but this is really tiny even for an asian […] standard. They should at least state the room size!!! Read moreGenuine Hotels.com guest review
"Great base for downtown"
Great location, great service. Very friendly and helpful front desk. We were given a choice between a room with a view and one that was larger. Went with the view, but would have gone with the larger if we stayed more than one night. Hotel bar is also great and has two happy hours with good food.Genuine Hotels.com guest review
"Small little room, otherwise 5 star"
This was second time I have stayed at this fine hotel. The first trip I had the upgraded king bed room, and it was very, very nice. This trip I had the standard king room,big mistake, and it had to be the smallest hotel room I have ever stayed in. Motel 6 rooms were bigger than this. For as much as this hotel charges, you think they could do away with […] the Munchkin king rooms. Don't get me room, I certainly say to stay here, just upgrade your room for a few dollars more. You will not be disappointed. Read moreGenuine Hotels.com guest review
"Revamped Older Hotel"
Stayed here for business. Staff was friendly, room was clean. Older hotel that has been spruced up. West of downtown, no real options for venturing out to dinner. Restaurant in hotel was okay.Genuine Hotels.com guest review
Enjoyed our stay very much. The staff were exceptionally nice and friendly, and treated our little dog wonderfully. Within walking distance of most of what you'll want to visit in downtown Portland.Genuine Hotels.com guest review
"last minute nugget"
I was "forced" to stay here due to some issues with friends in town. Had stayed here years ago when it was the Mallory and I am happy to say that I think it was nicer on my recent trip! The bar and restaurant are both awesome and the staff is extremely accommodating and friendly. Highly recommend this hotel!!!Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel We should thank your friend who "forced" you here, because it was certainly our pleasure to have you back! We love returning Mallory guests as it gives us a chance to prove that the reputation of that fine hotel has not been lost. We appreciate your recommendation and hopefully we can see you again (on your own volition, of course!)
"Wedding Plus Hotel!"
We attended a family wedding reception at the Hotel Deluxe. There was a mistake with our reservations. The staff was so gracious to remedy the problem. We danced until our feet almost feel off and then waltzed off to bed! Thank you so much!Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel While I'm certainly sorry your reservations were a little off, I'm so glad we could correct the issue and help you have a wonderful stay. Weddings at the deLuxe are magical indeed!
"Great hotel, Great location!"
Great hotel in a great location! Rooms were small but I think every boutique hotel in Portland in that area are pretty smallGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thanks for your kind review! I hope we can see you again for another great stay!
"Beautiful Hotel, Friendly & Helpful Staff"
Beautiful hotel & rooms. Rooms are small, but I don't mind that especially given it was perfectly clean & decorated and had a really comfy bed. Staff was extremely friendly & gave great dining recommendations.Genuine Hotels.com guest review
"Beautiful hotel with great wall ability to Pearl"
Beautiful hotel with great wall ability to Pearl District.Genuine Expedia guest review
The hotel staff was nice and helpful, the room was clean and reasonable comfortable, just a little small.Genuine Expedia guest review
"Classy boutique hotel"
Excellent boutique hotel. Great service with an elegant feel.Genuine Hotels.com guest review
Nice hotel, nice staff, great lounge and good food! Neighborhood is nice but quiet, no coffee shops or any places yo eat within about 6 or 7 blocks. Rooms are very small.Genuine Hotels.com guest review
"Poor value for the price"
Very small room on inner light well even though hotel half full. Not even a mirror other than one over the sink. Very slow hot water. Been staying here for years but this is the last time.Genuine Expedia guest review
"A Must Stay in Portland, OR"
Delightful stay. Staff is polite and helpful. Beautiful lobby and rooms. And the Hotel Bar has great food, drinks,ambiance. The neighborhood is also quite.Genuine Hotels.com guest review
"Amazing Gem in the Heart of Portland!"
Wonderful hotel. 5 Star Stay! Amazing, Hollywood-themed boutique hotel in the heart of downtown. Right next to rail line. Staff is outstanding. Most comfortable bed I've ever slept on.Genuine Hotels.com guest review
The front desk was so accommodating in up grading our room and giving us a corner room like we had last year. They also helped us find a fantastic Italian restaurant for our dinner that night. We hope this will continue to be our kick off holiday tradition.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel I'm thrilled the staff at the desk could be the impetus for a wonderful holiday stay. I hope we can be your go-to hotel every year as well!
"Lovely Retro Glamour"
We loved our stay! The hotel front desk was extremely helpful in planning our visit and the staff was all friendly and helpful. Our room was charming and comfortable and we didn't want to leave! Great for a romantic get away.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel The glamour of Classic Hollywood is truly a wonderful inspiration for a romantic getaway, so I'm glad we could help to make yours a special one! I hope we can see you again for another unforgettable trip.
"Nice staff, but small rooms"
The hotel staff is very nice. The rooms are pretty small and many have a view that face another room, so you have to keep the blinds closed. Good location to walk around town.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel I'm glad our staff could help you enjoy your stay; please always feel free to contact us during your stay if anything is not to your liking, as it is our pleasure to assist you in finding a space that suits your vacation needs!
"perfect stay in portland"
I had a great 3-night stay. the hotel is adorable, my room was very comfy, the shower heads are 8 feet high, and the bar has great drinks. the staff is all very friendly. I want to go back!Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel We want you to come back! I'm so glad your few days in Portland were perfect. We definitely appreciate your taking the time to write about your stay.
Great hotel in an excellent location of Portland. Small, cozy rooms. A great bar/lounge. Excellent and attentive staff.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel I'm thrilled you enjoyed your trip, especially the Driftwood Room. We'll be glad to see you again!
Great stay! The staff was incredible in everyway, very friendly and knowlegeble. Highly recommendedGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel I'm so glad you had a great stay! It was our pleasure to have you with us and we appreciate your recommendation.
"Great Couple's Getaway"
We loved this spot! Perfect for either a trendy or romantic getaway that still felt comfortable. And location was amazing if you want to try a few different neighborhoods and wonderful for public transportation to and from the airport.Genuine Hotels.com guest review
"Classy and clean"
I've stayed here before, so my expectations were high. Starting from the friendly doormen to the Staff at the counter, the efficient restaurant staff and entertaining Bar staff , my experience was exceptional. I love Portland, and the Hotels' close proximity to the fun Downtown area makes it easier and convenient.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thanks for coming back! I'm thrilled that we could meet your already high expectations, and hope that we can continue to exceed them each time you return!
Great bed and linens. Nice quiet room. Great staff. Elegant decor. Good location and on public transportation.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel I'm glad you enjoyed your stay with us. Elegance is our middle name!
Best location in downtown Portland. It's a short walk to Pioneer Square, The Pearl District, and 23rd Avenue, no other hotel can make that claim. The front desk staff was terrific, top notch on every important measure.Genuine Expedia guest review
"Eclectic and nostalgic hotel in downtown Portland."
I made an impromptu pleasure trip to Portland and decided to try the Hotel deLuxe after it was recommended by Fred Armisen (lead male actor from TV series Portlandia) during an interview in a recent article. I was impressed by the hospitality, convenience, comfort, and beauty of this landmark hotel. I do not have a single complaint, and I would definitely […] recommend this hotel to any of my closest friends. Read moreGenuine Expedia guest review
"comfort and glamour"
We loved the decor, the customer service, the bar. Can't think of a single thing I'd improve!Genuine Expedia guest review
"A very pleasant seven- day stay in November 2014."
A fine stay on a business trip. Enough said.. Twice--enough said.Genuine Expedia guest review
Very nice, 2 stays both pleasant and perfectly located. Will stay again and again . Super friendly check in and great bartenders at the Driftwood Room in the lobby. Nice renovation of an older hotel, kept the bones while adding the modern amenities and comfort.Genuine Expedia guest review
"Best Hotel in Portland"
We had a great experience. Even pet friendly! Had toys, treats and bowls for the dog. Layout of the room was great. The staff was so friendly and helpful. We will be back!!!Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel I'm so glad you had a great time, and that your dog did too! We love to welcome all guests, with any number of legs! We will look forward to seeing you again.
The photos of accommodations were inaccurate. Though the room was clean & attractive it could've used more square feet. For the price it was quite crowded for 2. A comfortable chair would've been an asset.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel I do apologize that your room was not as you expected. Being an historic property, several of our guest rooms, while sharing all of the same amenities, are configured a little differently. We do have many rooms that offer comfortable desk chairs, lounge chairs, even couches! I hope that you will come see us again, and please do not hesitate to let us know what we can do to ensure a comfortable stay.
"less than hoped for"
Door knob feel off closet, heat in room didn't work, windows dirty hard to see out.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel I am so sorry to hear that your stay did not meet your expectations. Our goal is 100% guest satisfaction, so I thank you for bringing these issues to our attention. I do hope that you will consider coming to stay with us again so that we can give you the experience you deserve.
This is a really nice classic hotel at a good location. The rooms are a little on the small side, but not cramped. The beds and pillows are fantastic. The Hotel Deluxe has a very nice "feel". We will stay there again.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel We love to receive local praise! Being a part of this great community is truly an honor. Thank you for staying with us and for your kind words!
"eat at Gracie's"
Actual curb appeal was kind of grubby but once you enter is really really fantastic. Upscale and interesting. Hotel restaurant (Gracie's) is superb. Easy walk to loads of great destinations.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thanks for your feedback, I'm pleased to hear that you enjoyed the hotel and especially Gracie's. We would love to welcome you back!
"cozy and convenient in Portland"
We had booked a queen-size room, but when we checked in they put us in a suite! Very nice to have the extra space for our one-week stay. The front desk staff were all helpful with recommending restaurants and orienting us to getting around in the city.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel A week is certainly a long time to be away from home, so I'm certainly glad we could make you as comfortable as possible. I hope you were able get to know this great city so that when you come back you'll feel right at home.
Everything was great, nice hotel with lots of character. Only complaint was bed was squeaky which kept us up at night any time we moved. We notified the staff in the a.m. and they seemed receptiveGenuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel History can only breed character in a beautiful building such as this one. I'm sorry to hear you didn't get a great night of sleep; thank you so much for letting us know so that we can take care of the issue and ensure an extra special trip for you when you return.
"Great hotel and great location"
The hotel was what I expected: clean, comfortable & charming. What I didn't expect was its proximity to the Pearl District. The hotel was close to public transportation and walking distance to coffee shops, specialty stores, and a Whole Foods Market.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel How wonderful that we could meet your expectations and then exceed them! We're in such a fantastic neighborhood, one needs only to turn their head to find all sorts of wonderful things that keep Portland beautiful!
The hotel was beautiful and well maintained...the staff was polite while not overly friendly and we took our own bags to our room using the bell cart; i was surprised, i expected a bell attendant. I might try a different hotel the next time i'm in Portland.Genuine Hotels.com guest review
"Hotel DeLuxe is an excellent place"
First rate staff. Food in the restaurant is good. Lobby is gracious and a workable place for even a business meeting.Genuine Hotels.com guest review
Excellent!Genuine Hotels.com guest review
"Gem of a Hotel in Portland"
Great hotel with a wonderful and attentive staff...always friendly and helpful. The movie theme throughout is lots of fun.Genuine Expedia guest review
"A little disappointed"
We enjoyed the decor and great service. However for 320 bux for one night we were very disappointed that our room was SO loud. It was right next to the elevator and the loud sounds of the elevator going up and down left us very tired the next day. Feels like that room should come with a discount of some sort!Genuine Expedia guest review
Lovely room! It was definitely an older building but well maintained. I upgraded to a king feature and we had a great corner room with beautiful windows on the 8th floor. The hotel bar is really awesome as well, great cocktails and bar bites on happy hour.Genuine Hotels.com guest review
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