All hotels in Portland, Oregon, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here729 SW 15th Ave, Portland, OR, 97205, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 487 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.8
  • Comfort
    4.4
  • Condition
    4.6
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Highly recommend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quiet, immaculate, exceptional service, right on light rail.
Genuine Hotels.com guest review
1 night romance trip Jun 14, 2015
Frank
US
3.0 / 5Good
"Don't trust the pictures."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I was very excited about staying in this hotel. However, when I finally got there, it was a little disappointing only because the hotel is not as good as what the promoting pictures have shown. Considering the rate of each night, the room is small not to mention our room was actually upgraded from a queen bed to a king. Hotel service is good. Staff are friendly.
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
Yi
US
3.0 / 5Good
"Dissatisfied"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Over rated and over priced hotel. Additional cost for parking across the street. No screens on the upper floor windows. Not family friendly.
Genuine Hotels.com guest review
2 night family trip Apr 26, 2015
A Traveler
US
4.0 / 5Excellent
"Hotel deluxe"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The staff is very friendly. The room is well appointed and the bed is comfortable, but the downside is basic room is small and there isn't great noise insulation.
Genuine Hotels.com guest review
1 night romance trip May 1, 2015
A Traveler
US
4.0 / 5Excellent
"Nice choice in Portland"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Some bumps at the outset but the staff worked hard to fix it and did. The restaurant is good. The location is good. The hotel is a bit older and needs more amenities for exercise/spa type activities but most hotels need such an upgrade.
Genuine Hotels.com guest review
4 night business trip Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Unique hotel with great service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They directed me to the best restaurants, and the rooms were super unique, I liked it because it didn't feel like the typical hotel room or the typical hotel. it felt like home. everyone was SO nice and accommodating
Genuine Hotels.com guest review
2 night business trip Apr 27, 2015
Abbey
US
5.0 / 5Outstanding
"Great stay again!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here back in 2008 and had a wonderful visit. We returned to meet up with friends and fortunately our return trip/stay was just as nice. Very clean, updated even though in a historic building (Portland chic) and comfortable. The mattress and pillows were just as comfy if not slightly more so than mine at home. Our room was quiet...the hotel is within walking distance of most things you may want to do downtown. Great lobby to hang and talk with friends with a drink. We didn't eat at the hotel but heard the food was very good. Will stay again someday.
Genuine Hotels.com guest review
1 night romance trip Apr 10, 2015
James
US
5.0 / 5Outstanding
"A diamond!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel was a pleasant surprise. Room was great for an older hotel & had all the amenities. They provide valet parking at a great price (for the city)& the nightly room rate was really reasonable compared to other hotels just a couple of blocks away. It had an old Hollywood theme which was fun. The driftwood room bar was really great and had wonderful ambiance. It got crowded on Friday night & there was no room in the bar, but the hotel serves drinks and apps in the beautiful lobby. The rest of the week we didn't have a problem getting in. Hotel is just a few blocks from center of town and was a quick,easy and fun walk. We would stay here again, for sure!
Genuine Hotels.com guest review
2 night romance trip Mar 26, 2015
Jill
US
3.0 / 5Good
"Meh"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Well located within easy walking distance of everything you'll need to enjoy Portland, including the light rail stops. Clean but small room and teeny-tiny the bathroom! It is an old hotels, so perhaps I should have assumed it. There was only a single chair in the room; the only other place to sit was on the bed. Found no hotel sundries/gift shop on premises. Aside from decor and theme, there were not many amenities. Restaurant/bar were nice; food was good but the service in the bar was poor. Despite its small size and plenty of wait staff, the bar couldn't get it together on the 3 separate occasions we tried it. The only time our food arrived somewhat warm was the breakfast we had in the bar - we were the only people in there as overflow from the restaurant. The plates served on the other nights arrived cold and each was spaced about a half hour apart. We mentioned our wait to the several wait staff who checked in with us, but no one was going to bother to go check with the kitchen!We were not the only patrons commenting about our observations.They also seemed genuinely awkward dealing with people or making conversation and no one ever apologized for the late food arrival. I think their bar staff need some serious customer service training. The stay was nice but these glaring issues mean that the next time we visit Portland, it will probably be at another hotel.
Genuine Hotels.com guest review
4 night romance trip Mar 21, 2015
Denise
US
4.0 / 5Excellent
"Convenient for Business"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was great for a quick business trip. Staff was nice and the hotel was clean
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel for business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was really great. Great shopping, close to wonderful restaurants and friendly. The staff was helpful and clean.
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was quite small but comfortable and well designed. Would consider staying here again. Front desk staff very professional.....offered a NY Times to me each morning delivered to the room.
Genuine Hotels.com guest review
1 night business trip Mar 16, 2015
Erik
US
3.0 / 5Good
"Beautiful, but noisy"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is beautiful with wonderful people working there. The walls are unfortunately very thin so be prepared if you stay inside for any of the daytime. But the location is very good and was to get to the train. Gorgeous building and room style was awesome.
Genuine Hotels.com guest review
1 night trip Mar 8, 2015
Chelsea
US
3.0 / 5Good
"Wat to small"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was so small. Could hardly unpack the suitcase. Small is fine but this was ridiculous.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Michael
US
4.0 / 5Excellent
"GREAT HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great HOTEL CLOSE TO DOWNTOWN SHOPS.
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
wayne
US
4.0 / 5Excellent
"The room is small. even in asian standard."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is elegant, but the room is really tiny(less than 200 square feet i think). We stay in a king bed room but it barely have any space to walk around the bed. For the size wise, I don't think its a 4 star, and not even what you expect in america. I am from ASIA, we are used to have small hotel rooms, but this is really tiny even for an asian standard. They should at least state the room size!!!
Genuine Hotels.com guest review
3 night romance trip Feb 15, 2015
GONGSHINN
US
4.0 / 5Excellent
"Wonderful 1940's/1950's theme."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very comfortable with a wonderful hotel staff. Highly recommend it. The only negative is it's not in city center. But, makes up for it as you can take Max Train to/from airport.
Genuine Expedia guest review
Other trip Feb 10, 2015
Parent
US
5.0 / 5Outstanding
"Great base for downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, great service. Very friendly and helpful front desk. We were given a choice between a room with a view and one that was larger. Went with the view, but would have gone with the larger if we stayed more than one night. Hotel bar is also great and has two happy hours with good food.
Genuine Hotels.com guest review
1 night romance trip Feb 4, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff members are friendly and professional. My main complain is the size of the room. I felt like I was back in London. And there's a construction going on across the street and noise level was unbearable.
Genuine Expedia guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Small little room, otherwise 5 star"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was second time I have stayed at this fine hotel. The first trip I had the upgraded king bed room, and it was very, very nice. This trip I had the standard king room,big mistake, and it had to be the smallest hotel room I have ever stayed in. Motel 6 rooms were bigger than this. For as much as this hotel charges, you think they could do away with the Munchkin king rooms. Don't get me room, I certainly say to stay here, just upgrade your room for a few dollars more. You will not be disappointed.
Genuine Hotels.com guest review
2 night romance trip Jan 19, 2015
Jack
US
4.0 / 5Excellent
"Revamped Older Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed here for business. Staff was friendly, room was clean. Older hotel that has been spruced up. West of downtown, no real options for venturing out to dinner. Restaurant in hotel was okay.
Genuine Hotels.com guest review
1 night business trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Enjoyed our stay very much. The staff were exceptionally nice and friendly, and treated our little dog wonderfully. Within walking distance of most of what you'll want to visit in downtown Portland.
Genuine Hotels.com guest review
4 night romance trip Jan 8, 2015
Rebecca
US
5.0 / 5Outstanding
"last minute nugget"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was "forced" to stay here due to some issues with friends in town. Had stayed here years ago when it was the Mallory and I am happy to say that I think it was nicer on my recent trip! The bar and restaurant are both awesome and the staff is extremely accommodating and friendly. Highly recommend this hotel!!!
Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel
We should thank your friend who "forced" you here, because it was certainly our pleasure to have you back! We love returning Mallory guests as it gives us a chance to prove that the reputation of that fine hotel has not been lost. We appreciate your recommendation and hopefully we can see you again (on your own volition, of course!)
3 night business trip Jan 2, 2015
Andrew
US
5.0 / 5Outstanding
"Wedding Plus Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We attended a family wedding reception at the Hotel Deluxe. There was a mistake with our reservations. The staff was so gracious to remedy the problem. We danced until our feet almost feel off and then waltzed off to bed! Thank you so much!
Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel
While I'm certainly sorry your reservations were a little off, I'm so glad we could correct the issue and help you have a wonderful stay. Weddings at the deLuxe are magical indeed!
Other trip Jan 6, 2015
Joyce
US
5.0 / 5Outstanding
"Great hotel, Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel in a great location! Rooms were small but I think every boutique hotel in Portland in that area are pretty small
Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel
Thanks for your kind review! I hope we can see you again for another great stay!
3 night romance trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful Hotel, Friendly & Helpful Staff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel & rooms. Rooms are small, but I don't mind that especially given it was perfectly clean & decorated and had a really comfy bed. Staff was extremely friendly & gave great dining recommendations.
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2014
Ellen
US
5.0 / 5Outstanding
"Beautiful hotel with great wall ability to Pearl"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel with great wall ability to Pearl District.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff was nice and helpful, the room was clean and reasonable comfortable, just a little small.
Genuine Expedia guest review
Other trip Dec 27, 2014
Minnie
US
5.0 / 5Outstanding
"Classy boutique hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent boutique hotel. Great service with an elegant feel.
Genuine Hotels.com guest review
3 night business trip Dec 2, 2014
James
US
4.0 / 5Excellent
"My stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice hotel, nice staff, great lounge and good food! Neighborhood is nice but quiet, no coffee shops or any places yo eat within about 6 or 7 blocks. Rooms are very small.
Genuine Hotels.com guest review
3 night romance trip Dec 19, 2014
tyler
US
3.0 / 5Good
"Poor value for the price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Very small room on inner light well even though hotel half full. Not even a mirror other than one over the sink. Very slow hot water. Been staying here for years but this is the last time.
Genuine Expedia guest review
Other trip Dec 23, 2014
tristan
US
5.0 / 5Outstanding
"A Must Stay in Portland, OR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Delightful stay. Staff is polite and helpful. Beautiful lobby and rooms. And the Hotel Bar has great food, drinks,ambiance. The neighborhood is also quite.
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
kate
US
5.0 / 5Outstanding
"Amazing Gem in the Heart of Portland!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel. 5 Star Stay! Amazing, Hollywood-themed boutique hotel in the heart of downtown. Right next to rail line. Staff is outstanding. Most comfortable bed I've ever slept on.
Genuine Hotels.com guest review
4 night business trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Holiday tradition"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The front desk was so accommodating in up grading our room and giving us a corner room like we had last year. They also helped us find a fantastic Italian restaurant for our dinner that night. We hope this will continue to be our kick off holiday tradition.
Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel
I'm thrilled the staff at the desk could be the impetus for a wonderful holiday stay. I hope we can be your go-to hotel every year as well!
1 night family trip Dec 8, 2014
Christy
US
5.0 / 5Outstanding
"Lovely Retro Glamour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved our stay! The hotel front desk was extremely helpful in planning our visit and the staff was all friendly and helpful. Our room was charming and comfortable and we didn't want to leave! Great for a romantic get away.
Genuine Expedia guest review
Other trip Dec 15, 2014
MissRene
US
3.0 / 5Good
"Nice staff, but small rooms"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel staff is very nice. The rooms are pretty small and many have a view that face another room, so you have to keep the blinds closed. Good location to walk around town.
Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel
I'm glad our staff could help you enjoy your stay; please always feel free to contact us during your stay if anything is not to your liking, as it is our pleasure to assist you in finding a space that suits your vacation needs!
3 night trip Dec 10, 2014
A Traveler
US
5.0 / 5Outstanding
"perfect stay in portland"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a great 3-night stay. the hotel is adorable, my room was very comfy, the shower heads are 8 feet high, and the bar has great drinks. the staff is all very friendly. I want to go back!
Genuine Expedia guest review
Other trip Dec 14, 2014
rredbreast
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel in an excellent location of Portland. Small, cozy rooms. A great bar/lounge. Excellent and attentive staff.
Genuine Expedia guest review
Other trip Dec 11, 2014
arthur
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay! The staff was incredible in everyway, very friendly and knowlegeble. Highly recommended
Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel
I'm so glad you had a great stay! It was our pleasure to have you with us and we appreciate your recommendation.
1 night romance trip Dec 7, 2014
Dave
US
5.0 / 5Outstanding
"Great Couple's Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We loved this spot! Perfect for either a trendy or romantic getaway that still felt comfortable. And location was amazing if you want to try a few different neighborhoods and wonderful for public transportation to and from the airport.
Genuine Hotels.com guest review
4 night romance trip Dec 4, 2014
DOMINIQUE
US
4.0 / 5Excellent
"Classy and clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I've stayed here before, so my expectations were high. Starting from the friendly doormen to the Staff at the counter, the efficient restaurant staff and entertaining Bar staff , my experience was exceptional. I love Portland, and the Hotels' close proximity to the fun Downtown area makes it easier and convenient.
Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel
Thanks for coming back! I'm thrilled that we could meet your already high expectations, and hope that we can continue to exceed them each time you return!
Other trip Dec 1, 2014
Haney
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great bed and linens. Nice quiet room. Great staff. Elegant decor. Good location and on public transportation.
Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel
I'm glad you enjoyed your stay with us. Elegance is our middle name!
Other trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Best location in downtown Portland. It's a short walk to Pioneer Square, The Pearl District, and 23rd Avenue, no other hotel can make that claim. The front desk staff was terrific, top notch on every important measure.
Genuine Expedia guest review
Other trip Nov 29, 2014
T
US
5.0 / 5Outstanding
"Eclectic and nostalgic hotel in downtown Portland."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I made an impromptu pleasure trip to Portland and decided to try the Hotel deLuxe after it was recommended by Fred Armisen (lead male actor from TV series Portlandia) during an interview in a recent article. I was impressed by the hospitality, convenience, comfort, and beauty of this landmark hotel. I do not have a single complaint, and I would definitely recommend this hotel to any of my closest friends.
Genuine Expedia guest review
Other trip Nov 27, 2014
Zane
US
5.0 / 5Outstanding
"comfort and glamour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved the decor, the customer service, the bar. Can't think of a single thing I'd improve!
Genuine Expedia guest review
Other trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"A very pleasant seven- day stay in November 2014."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A fine stay on a business trip. Enough said.. Twice--enough said.
Genuine Expedia guest review
Other trip Nov 25, 2014
None
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice, 2 stays both pleasant and perfectly located. Will stay again and again . Super friendly check in and great bartenders at the Driftwood Room in the lobby. Nice renovation of an older hotel, kept the bones while adding the modern amenities and comfort.
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Hotel in Portland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great experience. Even pet friendly! Had toys, treats and bowls for the dog. Layout of the room was great. The staff was so friendly and helpful. We will be back!!!
Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel
I'm so glad you had a great time, and that your dog did too! We love to welcome all guests, with any number of legs! We will look forward to seeing you again.
Other trip Nov 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The photos of accommodations were inaccurate. Though the room was clean & attractive it could've used more square feet. For the price it was quite crowded for 2. A comfortable chair would've been an asset.
Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel
I do apologize that your room was not as you expected. Being an historic property, several of our guest rooms, while sharing all of the same amenities, are configured a little differently. We do have many rooms that offer comfortable desk chairs, lounge chairs, even couches! I hope that you will come see us again, and please do not hesitate to let us know what we can do to ensure a comfortable stay.
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"less than hoped for"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Door knob feel off closet, heat in room didn't work, windows dirty hard to see out.
Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel
I am so sorry to hear that your stay did not meet your expectations. Our goal is 100% guest satisfaction, so I thank you for bringing these issues to our attention. I do hope that you will consider coming to stay with us again so that we can give you the experience you deserve.
Other trip Nov 20, 2014
Bill
US
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