Can't say enough good things. The food was great love this place!Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel It sounds as though you truly enjoyed your recent stay with us. We are delighted that you sampled Gracie's Restaurant and The Driftwood Room. We look forward to welcoming you back in the near future. Warm Regards General Manager
Surprisingly.a very nice,lnterior,superb and very helpful staff,really within walking distance to restaurants and shops. Very clean rooms and comfortable beds.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you so much for your review! We are so glad to hear you had an enjoyable stay with us. We strive to make our guests feel as comfortable as possible and are delighted to hear your every need was taken care of. We look forward to welcoming you back to your return in the near future. Warm Regards, General Manager
Hotel is unique and great location. I would stay again.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you so much for taking time to share you experience with us. Your support and feedback inspires our staff to continue to provide excellence every day. We look forward to welcoming you back to Hotel deLuxe when you next visit Portland. Warm Regards
"very happy overall"
the driftwood bar downstairs is really great. pretty extensive drink menu for a small bar and very welcoming staff. this is coming from someone who doesnt really drink so being that i was impressed, thats a lot. there are really nice hollywood pictures that a turner movie classics black & white fan would appreciate. the over all decor is ok. the location […] is great for getting anywhere by car but not that much in the immediate neighborhood. everyone was courteous and friendly. quite reasonably priced too. we liked the local artisan ice cream service and the "make it so" button on the phone. just an overall vibe of aiming to please. Read moreGenuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for taking time to let us know about your stay at Hotel deLuxe. I am so happy to hear that you were pleased with your experience. The Driftwood Room is a very special place...fully restored from 1954. We certainly do aim to please and are glad that you agree!
Excellent front desk staff. Great location although room noise from tram sometimes bothersome. Linens, towels etc great quality but bed poor...soft & lumpy.Enjoyed Gracie's restaurant.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you for taking time to let us know how you felt about your stay at Hotel deLuxe. We do have some rooms that are away from the side near the Max line and will gladly change rooms on request if street noise is an issue. We do change out our mattresses on a regular schedule, so I can assure you the issue you experienced is being addressed. I am happy to know you felt the front desk staff provided excellent service and that Gracie's met your expectations.
"Nice hotel with Character"
We wanted a hotel that wasn't a typical chain brand and we got it with Hotel Deluxe. It is an older hotel that is in an excellent location to the city center that has been done up nicely in a Hollywood theme. Has character. There is ample street meter parking rather than valet or nearby parking garage.Genuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel How great it is to hear that you appreciated the Hotel deLuxe character! We take pride in providing an exceptional experience. We agree that we have a great location - equal walking distance to the three key areas around the center of town that people like to visit, yet still have adequate street parking for those who prefer that option. Glad to hear you enjoyed Gilda's Italian Restaurant as well. It is just one of many notable restaurants within easy walking distance. Thank you for sharing your thoughts.
"Great location and value; friendly helpful staff"
My wife and I stayed here for a few days, having stopped in Portland to visit some friends on our way back from China. We loved the place. The staff is terrific - very friendly and helpful - and the old movie theme is fun. The rooms may feel just a touch worn, but the price is great and the location - just at the edge of downtown, but not right in the […] main part of the traffic - we thought was perfect. I would absolutely stay again. Read moreGenuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you so much for taking the time to write such a kind review. We are so glad to hear you were pleased with your stay at Hotel deLuxe and enjoyed our centralized location to the three key downtown areas – The Pearl, 23rd and downtown. We are also glad to hear you were pleased with our service. Your positive feedback is most valuable to us. Thank you again for your review and we look forward to welcoming you back in the near future. Regards,
Most enjoyable. friendly and helpful staff and within walkingdistance to where I needed to be. I would stay there again.Genuine Hotels.com guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you so much for taking time to share you experience with us. Our staff is always very pleased to receive such wonderful compliments. Your support and feedback inspires our staff to continue to provide excellence every day. We look forward to welcoming you back to Hotel deLuxe when you next visit Portland. Warm Regards,
"Great Value- Worth the Price"
If I could pack this hotel room and bring it home, I would. The room was small and quaint, but the bed was super comfortable and they even had a pillow menu for your comfort. We always asked the front desk where to go and they had great recommendations of where the locals go (best places for good food/drink at a good value) and always made us feel welcome. […] The location was perfect because it was off of downtown, but close to the tri-met station. We always felt safe walking around and we always took advice of the front desk. We would definitely return to this hotel when return to Portland. Like I said, it was comfortable, clean, nice, and friendly. Not to mention the downstairs bar The Driftwood, which is also small, had a great happy hour menu and great food. Can't go wrong at the Hotel DeLuxe. Read moreGenuine Expedia guest review
Response by Hotel deLuxe, a Provenance Hotel Thank you so much for taking the time to write such a kind review. We are so glad to hear you were pleased with your stay at Hotel deLuxe and enjoyed our centralized location. We are also glad to hear you were pleased with our service. Our staff is always very pleased to receive such wonderful compliments. I am happy to know you enjoyed the Driftwood Room and hope that you give Gracie's a try next time. Thank you again for your review and we look forward to welcoming you back in the near future!
"Could not have been better!"
Staying at the hotel was just an awesome experience. Comfortable room. Great staff. Convienient location. Just first-rate all the way around.Genuine Expedia guest review
The Hotel Deluxe is a truly amazing place. The hotel itself is charming and older, meaning that the rooms are a little smaller than a modern hotel. The hotel is spotless and very well decorated. The front desk staff was super friendly and always remembered our names and said hello as we passed by. Maddie at the front desk took the time to plan an entire […] Bke/Brewpub tour for us and it was perfect. I experienced a level of service that was truly unexpected and that i will never forget. Read moreGenuine Hotels.com guest review
"Fantastic hotel all around."
Everyone at the Hotel Deluxe was incredibly nice and attentive. The front desk rarely didn't have smiles on their faces and would always greet you upon walking in. The room was smartly furnished with their Hollywood's golden age theme. The Driftwood that is attached is a great place to get a cocktail. Overall, I couldn't have been happier with my stay […] here. Read moreGenuine Expedia guest review
"Ideal for Female travelers"
The elevators are only located in the lobby, within feet of the front desk, and you must swipe your room key to get up. That made me feel a little safer, as a female travelling aloneGenuine Expedia guest review
The hotel was a short walk from everything, but managed to feel just a little secluded, which was perfect. Nice bar and restaurant in the hotel. Very friendly staff. Only complaint: the room was tiny--not a problem for me staying solo, but it would be very cramped for two (I booked for one, and maybe they consider that when assigning rooms).Genuine Hotels.com guest review
Just fine, altho' room quite smallGenuine Hotels.com guest review
"Perfect in every way"
We keep coming back to this hotel because it is very accessible to everything, has a wonderful lobby to sit and visit or enjoy a glass of wine. We come here every time we come to Portland to visit our son who lives here - it has become a home away from home. Thank you for your excellence.Genuine Hotels.com guest review
"Great location in Portland"
Very close to all the things downtown you'd want to walk too. Beautiful hotel, the rooms are small but very comfortable. Awesome bed!Genuine Hotels.com guest review
"a hidden gem"
It was my second trip to Portland and found a deal for Hotel deLuxe and I was delighted with my choice. I liked that it was a few blocks away from the city center which gave me the opportunity to see another area of PDX. But most of all the staff were friendly and attentive. And the hotel and rooms were stylish and clean with a modern take on old Hollywood. […] Even if you don't end up staying at this hotel, check out the early and late evening happy hours-great drinks with great ambience. Read moreGenuine Hotels.com guest review
Loved the Hotel and the Restraunt was excellentGenuine Hotels.com guest review
"Comfortable stay, great value."
Had a wonderful 2 night stay with a King bed. The rooms were quite small, but that is to be expected with a boutique hotel. The bed was very soft and comfortable as well as the sheets. The shower was the only thing that could have been better. There was a significant lack of water pressure and the shower curtains weren't totally waterproof so the bathroom […] floor got wet. There also was no fan in the bathroom. Other than that, the rooms clean and comfortable. Hardly heard any other guests except through the bathroom vents. We just kept the bathroom door shut before we went to sleep. The staff were very helpful and even let us check in an hour early since we arrived before the 4pm check-in time. The location was a 15 minute walk from the Pearl District but the MAX Jeld-Wen stop was only two blocks away and very convenient to/from the Portland Airport. Great affordable place to stay for people who don't mind walking. Read moreGenuine Expedia guest review
"Exceptional service, luxurious room"
Hotel is a beautiful boutique hotel with lots of charm. Rooms & baths were small, but the luxury (old world Hollywood style) made up for it. Room service was excellent; nice hotel bar & restaurant also. Room was spotlessly clean and hotel staff were first rate. Will definitely stay there again.Genuine Hotels.com guest review
"Best service in Portland plus great amenities"
Every staff mbr was on point and expert in their role. The bar is a hidden gem: great cocktails (ask for the Murray Manhattan), great food from the 4-star restaurant, and so old-timey dark. I can't imagine why some previous reviewers have rated the Deluxe average unless they didn't know how lame the Portland competition is. This is PORTLANDIA, not San […] Fran. And the Deluxe is a best buy for service, location and price. Read moreGenuine Hotels.com guest review
"excellent hotel-very clean at a great price"
Beautiful hotel,very clean and excellent service. A little farther to the downtown area, but was a very easy walk to downtown. I would definately recommend this hotel and will be staying there again.Genuine Hotels.com guest review
"Good downtown location, shuttle from PDX is 14.00"
Very nice, but parking is $24.00 per day.Genuine Hotels.com guest review
Walkable to everywhere that I found interestingGenuine Hotels.com guest review
"beautiful hotel. excellent customer service"
We had a lovely weekend away from the kids for my birthday. Customer service was friendly and outstanding -- concierge booked a dinner reservation for us at a busy restaurant that had told us the day before they didn't have any more reservations open. Very comfortable room. Decor of lobby, hallways, and guest rooms is beautiful. Would definitely recommend […] to others. Read moreGenuine Hotels.com guest review
"Old Hollywood - fantastic decor :-)"
Great hotel, however, $28.00 per night for parking is too expensive (even for valet). Loved decor! Bathrooms very small.Genuine Expedia guest review
"If you love old movies, you will love this hotel."
We loved the hotel ambience of the golden years of Hollywood. Even the background music kept with the theme. The rooms were very comfortable though on the small side, which also kept with the ambience of the era. The staff were so very helpful and pleasant. The restaurant was very good, the bar was cozy and intimate. The location was excellent. We could […] walk to everything in the Pearl District, and beyond. There was public transportation steps away from the Hotel. We recommend Hotel deLuxe. Read moreGenuine Expedia guest review
"Tiny basic 'deluxe' room, didn't honor internet"
This is a nice hotel, but not nearly as nice as others would have you think. We booked a "Deluxe King with Free Internet'. The first thing to note was despite what that might imply, the internet was not free. When I queried, they said 'Internet is never free with expedia', didn't care what my confirmation letter said. They did begrudgingly give me a […] code for a single device when I insisted, but that's it. The room was very small and the bathroom less than basic, hardly any room at all. I have no idea what I got for the extra money I paid for the 'deluxe' room, as it really couldn't have been any smaller or more basic. The high point of the stay was the restaurant - excellent, but you don't need to stay at the deluxe to use it. My advice is to stay in one of the other great hotels in portland, and just visit the restaurant. Read moreGenuine Hotels.com guest review
The lady and I had an amazing time. Highly recommend it to others. We are even considering to have our wedding reception at this place.Genuine Hotels.com guest review
Wow! I stay in Portland and the NW quite a bit and I must say the Hotel DeLuxe has been my best experience. I really cant wait to go back thereGenuine Hotels.com guest review
Hotel Deluxe was a pleasant surprise. A good value and a very comfortable place to stay in Portland.Genuine Hotels.com guest review
"a few bumps in the road"
We received an upgrade from a Queen to a Premier King suite. The room was spacious and clean. The only view though was of a rooftop. We left to take in Portland on Sunday about 10 a.m. and upon returning at 8 p.m. were disappointed to find that our room hadn't been cleaned! The staff is friendly and helpful. One other "hitch" was trying to get into […] the first room we were assigned. There was someone in it!!!!!! Read moreGenuine Expedia guest review
I've stayed at the Deluxe before, and will stay there again in the future. Top notch service, and I've stayed at fine hotels worldwide. This one is among the best. Beautiful room, the King Deluxe rooms are worth the small amount more as they are super roomy. great for business or leisure....either way you will not disappointed. I'd venture a guess to […] say that no other hotel has in-room delivery of Portlands best hand made ice cream (Salt and Shaker). Try the blue cheese/ pear, it's to die for! Read moreGenuine Hotels.com guest review
"Great Hotel to Revisit Past Grandeur"
The old hotel has been beautifully renovated; and the staff, for the most part, was extremely pleasant and helpful. Our problem arose because no one told us either at the time of booking - or when I called the main desk asking about dinner reservations - that the dining room was closed for the evening. I had specifically asked about dining arrangements, […] as we had tickets to a theatre performance and needed to have dinner prior to that event. The very small bar did not take reservations; and the nicely-appointed large lobby was extremely cold whenever the doors were opened, making it a less-than-desirable place to have a nice dinner. The staff did make suggestions for another local restaurant - failing to advise us that it also required reservations well in advance. The ambiance is charming; and the film noir essence quite appealing. The very soft bed was sorely disappointing, failing to give a relaxing night's rest. The shower head, although working just fine, was placed at a height for those well over six feet tall, making a shower an "interesting" experience. When we were finally able to avail ourselves of the dining room the next morning, we found it pleasant and spacious with an attentive staff and a limited, though delicious menu. Read moreGenuine Expedia guest review
"Clean beautiful hotel for great price"
Easy walk to downtown but also located on public transportation. Great concierge service booking meals with special perks. They were very helpful with our reservation, as we were driving in from San Francisco and going to arrive a day late. They were very considerate and changed our reservation at no cost. Exceptional service all around.Genuine Hotels.com guest review
"Classy and Comfortable"
We were very impressed by the Hotel de Luxe. There is great attention to detail throughout and the Hollywood "Golden Era" theme is classy. Our room - a suite - was suitably romantic, fresh and comfortable while still evoking a bygone time. A great refuge from the rain! Andy and his colleagues at the front desk could not have been more helpful. We enjoyed […] the Driftwood Bar and Gracie's Restaurant and the hotel's location was convenient. We hope to stay again soon. Read moreGenuine Expedia guest review
Wonderful staff...lovely stayGenuine Hotels.com guest review
It was work, but it didn't feel that way once I arrived at the hotel. The happy hour was divine. The curated floors of old Hollywood classic movies was wonderful. The room was smartly designed, although small. And the location was perfect to walk to Nob Hill and downtown. The only complaint is the black-out curtains left a crack so tons of street light […] seeped in. The room also had a lot of ambient lights on tv and radio, so that didn't help getting to sleep. No street noise, though. A cool perk was the offer of an iPod filled with different genres of music. Didn't need it, but what hotel does that? This one... Read moreGenuine Hotels.com guest review
I have stayed here several times when visiting my daughter and I know the rooms for singles are small and the bathrooms even smaller but since I only sleep here and it's otherwise a very nice hotel I don't mind. There is only one thing that I wish they would change and that is the shower heads, I realize they are water savers but there are better water […] saving shower heads on the market that are more efficient, it takes me forever rinse off. Never the less I will be back. Read moreGenuine Hotels.com guest review
"Warm, friendly and reminiscent of by-gone era"
The staff were wonderfully helpful and welcoming. The room, although small, was neat and comfortable. The hotel is old and well kept and its age definitely adds to the ambience. We thoroughly enjoyed our stay in Portland.Genuine Expedia guest review
Very happy with this hotel. Ties for favorite in Portland with Modera. The service was especially excellent. I had a couple of special requests which they met without blinking.Genuine Hotels.com guest review
This place is great, the restaurant was delicious, pretty much loved everything about our stay here!!!Genuine Hotels.com guest review
Disappointed. Expected an upscale Boutique Hotel--not even close. Room so small absolutely no amenities--not even a chair. Had to side step at foot of bed. When moved to larger room, mirror came off wall, sink hole in bed, towels like sandpaper, coffee pot does not work. Even larger room priced twice the appropriate price for a bare bones room. Laughable […] Classic Cinema theme throughout but no classic movie channel offered in rooms? Seems obvious but they missed that mark, too. Perfectly describes how this hotel falls short of others in the same price range. Read moreGenuine Expedia guest review
"Really Great overall experience."
The staff is incredibly helpful, rooms (especially bathroom) very elegant down to the last detail. Only cons were small room and a very expensive fridge and basket bar-type thingy. Even the restaurant and the bar (both very busy) were really great!Genuine Hotels.com guest review
"Good for couples"
Room had a nice view, but small. Clean and beautiful lobby, nice that when the bar was busy they had a cocktail server for the lobby seating area. Desk was extremely helpful, friendly people. My shower was the only bad part- tub filled up while showering and didnt stay consistent temp.Genuine Expedia guest review
"Loved this hotel"
We loved this hotel! The bed was very comfortable and the rooms were small but nice. The service was excellent and the staff was very friendly. Although the hotel has valet parking available, we always found close parking on the street and just paid the meter. We would definitely stay at this hotel again the next time we're in Portland.Genuine Hotels.com guest review
Very friendly, helpful staff. Will stay there againGenuine Expedia guest review
"Great four nights."
Stayed for 5 days and everything was great. The only downside was the noise of the AC, but nothing that you couldn't sleep. Overall, I liked very much. I would definitely comeback.Genuine Expedia guest review
The hotel has very nice and interesting decor themed with 1930's-1950's Hollywood pictures. The hotel restaurant is a nice a la cart, higher priced with quick and friendly service. They were shooting a TV show while we were there but the staff was still very focused on the needs of the guests.Genuine Hotels.com guest review
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