The Hotel is a Classic. The Service was excellent and my room was extremely nice.Genuine Hotels.com guest review
"Downtown at the Benson"
The hotel is lovely and conveniently located downtown just a few blocks from the Red Line train that comes directly from the airport. $2.50 is a great price for airport to hotel transit! The bad side of its downtown location is that sometimes I felt as if I had to run a gauntlet through the panhandlers and beggars who are everywhere downtown and some […] of them are aggressive in the way they ask for money.The free in-room wi-fi is terrible. They do have better services for a price. The business center is supposed to be free unless the printers are used but the the printers didn't work and I was charged for attempting to use them. After two phone calls I still have not been able to get the charges removed from my credit card. The gentlemen at the concierge desk were friendly and helpful. The front desk personnel were also pleasant. Read moreGenuine Hotels.com guest review
Concierge staff made our trip a very memorable experienceGenuine Hotels.com guest review
Great classic hotel. Service was very niceGenuine Hotels.com guest review
Where is the in room frig?Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to review your stay. We apologize for inconveniencing you. We hope that you will stay with us again in the future!
"Old World Luxury"
The hotel is full of great architecture, the room was wonderful, the bed was so comfortable and the amount of outlets was more them enough (with the exception being the carpets needing a deeper vacuuming, the room couldn't get better) , the dinning area is great, so is the main lobby. The stairs bannisters are fantastic, the service was friendly and […] the staff are knowledgeable and nice. I will defiantly be staying her again. Plus on an upside this location is only six blocks away from my church so I made it to Sunday service and got to take in some of the city. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay at The Benson Hotel. We look forward to your return visit.
"Very nice experience"
The music performance every evening was so beautiful and enjoyable, the dishes was also very delicious. Everything was fabulous.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit Portland!
Deluxe king room needs two confortable chairs and this room had one. One light out in the bathroon....Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to write a review of your recent stay with us. I certainly appreciate all of your feedback.
"Great Night Sleep"
The staff is so accommodating and the beds ensure a good night's sleep. The Benson is our place to stay when we are in Portland.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic and thorough review. We are so pleased you enjoyed your stay with us. We look forward to your return visit.
While these rooms are a tad overpriced and expensive we had a lovely night. The rooms is beautiful, and very comfortable with a nice couch, tv, desk and comfortable bed. The bathrooms, while old, were still comfortable, however; our towel bar was falling off the wall. We spent our wedding night here and the front desk had champagne and strawberries […] waiting for us when we checked in. Was a lovely night. Good service. Beautiful heavy robes. While we had to close the window to shut out the yells and noises from downtown Portland, the AC kept the room comfortable and was very quiet. Overall a lovely stay. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are delighted that you chose to celebrate your special occasion at The Benson Hotel. We strive to provide extraordinary service and we appreciate your recognition of our exceptional staff. We hope to become a tradition and welcome you back soon.
"Location and customer service!"
Excellent service! The hotel was so well located to the different venues we were going to visit. Plenty of great places to dine and wonderful cafes nearby to get your daily dose of caffeine. Highly recommended!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay. We look forward to your return visit.
"Comfortable and Convenient"
My wife and I enjoyed The Benson Hotel very much for our four night stay. The hotel was elegant, beautifully designed and well serviced by ample staff. We felt quite secure and all our requests were easily met. Access to TriMet transportation is excellent and there are some good neighborhood restaurants within short walking distances. We were very happy […] with our choice of lodging and had a relaxing and interesting Portland vacation. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing such a kind a review. We are pleased to read you enjoyed our accommodations and our proximity to so TriMet transportation! We look forward to seeing you the next time you visit!
"Exactly The Place to Be."
Always Amazing Quality of Service and Truly Comfortable Rooms. Love the fact that they do not have small individual personal care items and utilize the dispensers. Great Way to conserve on Waste.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the wonderful review! We are pleased that you value conserving on waste as much as we do. We look forward to seeing you again!
Enjoyed the benson very much, will definetly be staying there again in the near future.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your kind words! We look forward to seeing you again.
"Customer Service is King"
Excellent location and customer service is above average at the Benson. We had a late check in and a late check out and this was no issue.Genuine Hotels.com guest review
A very pleasant historic hotel; nicely updated in fantastic downtown location. Good room service. WiFi in our room was very spotty, however, which was an inconvenience.Genuine Hotels.com guest review
Staff was wonderful, hotel was clean and rooms are well appointed. Location is great for walking. Surrounding neighbor establishments are sketchy.Genuine Hotels.com guest review
Beautiful hotel in the heart of Portland! Fantastic service and a very friendly staff! We wouldn't stay anywhere else on our next stay.Genuine Hotels.com guest review
The Benson is an elegant looking hotel . . . on the first floor/lobby. The room I had on the 8th floor could have been at any number of chain hotels. It was a nice and large room, just no character. The bed was a Tempur-pedic mattress and was comfortable. The most troubling part of my stay was the noise. The room had original windows and did not deaden […] any sound from the street. Even on the 8th floor you would hear pedestrians, street sweepers, traffic, sirens, horns, etc. The hallway was also a source of a lot of noise. Overall the Benson needs to improve their sound deadening features to stop outside noise from coming into the room. There were no light blocking curtains either, just the old cheap pull down shade on a roll. It did not keep the room dark. My last complaint is that the bath tub drain was plugged badly enough to fill the tub while I showered - they did clear it promptly but I shouldn't have to report something that was likely an ongoing problem. The location of the hotel is great. Walking distance to shopping, dining, bars, and the waterfront. Service at the Benson was also good, no issue there. Read moreGenuine Hotels.com guest review
The only issue we really had was the wait time for the valet to get our car. It took over 15 minutes the day day of our check out even with calling ahead. It's a besutiful hostoric hotel. We will stay at the Benson again.Genuine Hotels.com guest review
"Great location but..."
Location was convenient to Pearl district and shopping. The bedding was really comfortable. Howevery, the room was really noisy and the gaps in the blinds let in all kinds of sun. Even at the end of the hall on the 11th floor, I was still awakened by the garage truck on the street at 7am. I could hear conversations in the hallway like there was no door […] to the room. Since I didn't check into the room until after midnight, I planned on sleeping in, but the pull down blinds only blocked about 50% of the sun which lit the room up like a christmas tree. All these conditions worked against my goal of sleeping. Frustrating considering the cost of the room. Also, they hotel had complimentary wifi, which only worked in the bathroom, not the actual room. Unacceptable. The bathroom was very poorly lit, the shower was cave-like and the main lighting made shaving difficult. Heavy sleepers will enjoy the location of this hotel. Read moreGenuine Hotels.com guest review
Helpful and friendly staff, clean rooms, comfy bedsGenuine Hotels.com guest review
"Great downtown location"
Easy walking distance to restaurants and shopping.Genuine Hotels.com guest review
"Decent and acceptable"
Hotel served it's purpose, first room we were given was unacceptable, requested a room change which was better. Bathrooms need closer inspection as to cleanliness, more attention to cleanliness of floors, no in-room moviesGenuine Hotels.com guest review
"Expected more from this hotel"
Check-in and out went smoothly, and the staff was very friendly. You have to pay $30+ for valet parking or drive around for paid street parking or a garage. The doors, walls, furniture was scuffed up, and although everything was in order there was dust on the furniture. It was as if that wasn't even part of their cleaning routine - dusting. The sheets […] were scratchy, and the bed and pillows were too firm. There are quite a few things to see and and do within a reasonable walking radius or at least a short $10 cab ride, including bars restaurants, shopping, and sight-seeing. Read moreGenuine Hotels.com guest review
A elegantly restored grand hotel. Room was quite roomy and comfy. Bar/restaurant was quite lovely.Genuine Hotels.com guest review
"Tight room for junior suite"
Staff great! Room was dark and bed in tight space. Room 1217Genuine Hotels.com guest review
Although I was only there for a day, the Benson Hotel was quite nice. Typically the way I travel, I rely heavily on staff and local recommendations to plan out my days. I arrived and the bellhop was full of recommendations of places to go and sights to see. At Check-in, it was much the same and all the suggestions were appreciated. It you've ever been […] to Portland, you know it's a hipster's paradise but it was nice to see that the Benson didn't succumb to that scene (No commentary about the scene). Read moreGenuine Hotels.com guest review
We specifically chose this hotel because it was historic. When we checked in we were given a room whose window looked on to a blank concrete wall of the nearby office building and the room had an unusual odor. Fortunately they promptly upgraded us to a larger room with a street view. Some of the furniture was badly scuffed and should have been replaced, […] but all in all a nice stay. A little pricey for the quality of the room. The lobby was beautiful but smaller than we expected. Read moreGenuine Hotels.com guest review
Check in and out were easy fast and friendly.Genuine Hotels.com guest review
enjoyable stayGenuine Hotels.com guest review
"Elegant hotel with wonderful service"
Small but elegant rooms with wonderful touches, like an umbrella and great lotions, shampoo, etc - plus a fully stocked mini bar. A quick lunch on the way to a wedding (in the lobby restaurant) turned out to be a GREAT meal. My casear salad was exceptional. I've stayed here many times and never been disappointed. A Portland landmark.Genuine Hotels.com guest review
"Great hotel, great location"
Couldn't ask for better service, location, or hotel. It made for a perfect weekend getaway!Genuine Hotels.com guest review
Very helpful staff. Room service breakfast was good. Great location in downtown Portland with easy walks to Powell's bookstore, the Pearl. Awesome that El Gaucho steakhouse is part of the hotel block. Easy access to the freeway. A pleasure.Genuine Hotels.com guest review
"Great stay for a week in Portland!"
We enjoyed our eight nights at The Benson in Portland. It is in an excellent location right between downtown and the Pearl district, easy walking distance to both and Whole Foods as well as easy access to the streetcar and light rail. Great customer service at front desk, concierge, doormen, housekeeping. We requested and received a small mini refrigerator […] to accommodate dietary and Rx needs. We enjoyed the bar but didn't eat in the restaurant. Our room was smallish for two double beds and the bathroom was older and small with just a pedastal sink. BUT, there were 3 glass shelves and built-in shelves which provided lots of storage. Bathrooms need updating and the shower head needs to be adjustable which it is not now. Other than that, it was a very comfortable stay for such a long period of time. Read moreGenuine Hotels.com guest review
Good location, nice clean rooms although dated, friendly and helpful staff. We enjoyed the restaurant and it's live entertainment. Can't think of anything to complain about regarding this hotel. I would go back anytime.Genuine Hotels.com guest review
"Room 818 was warm"
I stayed room 818. The air did not work as well as I wished it had.Genuine Hotels.com guest review
Excellent service & amazing food! Would go back in heart beat. the beds are also SO comfortable!Genuine Hotels.com guest review
everything was very nice. i liked that besides the robes they had an umbrella in the roomGenuine Hotels.com guest review
I loved The Benson. Super modern hotels are fine, and each hotel has its own charms, but I do love the blend of this older building (which is beautifully maintained) with a comfortable up-to-date room. The size and appointments of the bathroom were more than sufficient, which is sometimes not the case in older hotels. My friends were in a lovely hotel […] further up the street, but I believe I had the better situation. The staff was warm and friendly, but didn't overdo it, which I appreciated! I would definitely stay at The Benson again and would recommend it. Read moreGenuine Hotels.com guest review
The hotel is beautiful and the receptionist was professional. The bell-boy talked too much.Genuine Hotels.com guest review
"Great Staff and Location!"
Great hotel, very friendly and helpful staff. Clean rooms, and in a excellent location! Pedi-cab back to the hotel after a fun night on the town was a perfect ending!Genuine Hotels.com guest review
"Penthouse suite not so sweet"
Penthouse suite was a room divided into 2 with a bisecting wall. Nothing more.... The bedroom part of the suite was small. Smaller than a normal king size bedroom at this hotel. Very little room... The bisecting wall had a slider door that opened to the "living room".... This area was also small. No dining table... A couch, a coffee table, tv stand […] w tv and a small desk.... No room to entertain guests like a normal penthouse suite. During my business trip I booked the ph suite for myself and also had another room with a king size bed. The long size bedroom was just as good as the PH suite. Not worth the extra couple hundred dollars per night. Thoroughly embarrassed bc i was suppose to meet w some colleagues in my suite but there wasn't enough room ... The hotel front desk couldn't help accommodate my needs since there was no other rooms available and since I did not book my room through the hotel. I used hotels.com. The PH suite floor also had a strange smell. Didn't smell fresh.... The walls were also very thin and I could hear the music playing from the suite next door. I wouldn't pay for a ph suite again at this hotel. I would however get a regular room w a king size bed ... The one I purchased for my sister/colleague was a great room. (None of the rooms had a view of anything but streets/buildings) The food at the bar/restaurant near the lobby was great. Read moreGenuine Hotels.com guest review
"Historic (older) hotel, but nice"
The hotel is nice, but could use some modernization. The location is great, close to shopping and restaurants. They have ultra low-flow shower heads and the bed was a very firm--I didn't enjoy either one.Genuine Hotels.com guest review
Impressive restoration of a lovely property.Genuine Hotels.com guest review
The experience was fun. It was a beautiful Hotel, very grand when you come in. Beds were very nice and pillows, woke well rested. Everyone who worked there were very friendly, and helpful. The rooms were very clean, that means a lot. I had my Granddaughter with me and she loved everything. She loved the big city.Genuine Expedia guest review
"Great proximity to downtown."
Old world charm with modern amenities. No pool, but the lobby and rooms were great.Genuine Expedia guest review
"Great historic hotel"
Hotel was very clean with friendly staff. Hotel has an old historic feel which is pretty cool. Everything was nice, comfortable and clean, however just wasn't as nice as I expected. Bathroom sink had a few cracks in it and and couch in room looked like it had been there since the hotel was built. However, these few items aside, definitely would recommend […] staying here. Location is good too as you're right between downtown and the Pearl District. Read moreGenuine Expedia guest review
Great location, easy walk to the train station. Loved the ambiance. The hotel restaurant food was decent, but over-priced for the quality. Same goes for the cocktails.Genuine Expedia guest review
Nice, well located but with a car and fairly high room rates, it is expensive!Genuine Expedia guest review
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