"Our favorite place to stay"
Our first stay at The Benson was 18 years ago and we have loved it ever since. It is our favorite place to stay in Portland, centrally located to all our favorite restaurants, Saturday Market, and shopping. Elegance and excellent customer service, great food and luxurious rooms keep us coming back. The bathrooms are poorly lit and have no fan but on […] our most recent stay, we were told they are about to update these items. That would change my overall rating to a 5. Read moreGenuine Hotels.com guest review
"One of the best in Portland"
I have stayed many times at the Benson. It is my first or second favorite hotel in Portland. Everything is outstanding.Genuine Hotels.com guest review
First time in Portland. Loved it!Genuine Hotels.com guest review
Street noise is really loud! Great locationGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. While I’m glad to see you enjoyed our great central location, I do apologize for the noise you encountered while staying with us. Being centrally located in Downtown Portland can come with the occasional noise commonly found in downtown areas. We look forward to your return visit and providing you with a pleasant night’s sleep.
Our stay at the Benson was wonderful. Beautiful hotel in a great location. Clean rooms and great service.Genuine Hotels.com guest review
"Very friendly and helpful staff"
The staff of the Benson were really great! They were always courteous and extremely helpful. The second day of our stay, the ceiling of our bathroom began to leak. The hotel immediately upgraded us ot a suite for the remainder of our stay. I would gladly stay here again.Genuine Hotels.com guest review
"great location-hotel was going through renovations"
I love The Benson and have stayed here many times throughout the years. This stay was timed with upgrades to wireless service which caused major issues for this business traveler and rest of the party. I wish they would have planned this type of maintenance for weekend. Upgrades to hotel; such as, windows did not affect me.Genuine Hotels.com guest review
"well kept and beautiful old hotel"
Everything was great--only complaint is the lighting in the bathroom of 716 is much too dimGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We will certainly check out the lighting in that specific room. Thank you for the tip! We look forward to your return visit.
"Old fashioned charm and elegance"
I love the Benson. It is beautiful and elegant and not a chain! The rooms are really well-designed and comfortable. The hotel staff is overall helpful and nice. The fitness room is better than many and not as good as some I've experienced but they have several cardio machines and a lot of free weights. The bar and restaurant in the hotel are very good […] and always bustling. I like to get my coffee from a local business a couple of blocks away called Public Domain. I would never stay anywhere else when I'm in Portland. Read moreGenuine Hotels.com guest review
"A great place in downtown Portland!"
Walk to all sorts of places, but most importantly: Powell's! I really like old, classy hotels - if you're looking for modern and chic, this isn't your place. But if you like the charm of a bygone era in great condition, come here!Genuine Hotels.com guest review
"Historic & Charming"
The Benson is lovingly preserved with wood and marble details not just in the entry area, but also in the stairwells! When so many hotels are "hip" with minimalism to the extreme, the Benson is like and elegant lady with an updated wardrobe. The rooms are traditionally appointed, but detailed with anticipation of what today's traveler needs in the way […] of convenience. Each bedside lamp has 2 outlets for electronics, there are two luggage racks - not just one! The bath has a small cabinet with supplies, but also with room for toiletries. The upholstered chair has an ottoman - to really be able to lounge. All small details that together greatly enhance your stay. Request an upper floor, as the street noise in the morning can be annoying. Read moreGenuine Hotels.com guest review
Over rate & over priceGenuine Hotels.com guest review
This hotel is centrally located, easy to get to the MAX the lite rail system. The hotel was nice, our room a bit dark, the room was comfortable. The only issue was the shower, it barely put out any hot water and the shower head and pressure was week.Genuine Hotels.com guest review
"Good downtown hotel"
Good downtown hotel, close to everything, easy to find. Valet parking is a bit pricey. Much cheaper to park your own carGenuine Hotels.com guest review
The Hotel is a Classic. The Service was excellent and my room was extremely nice.Genuine Hotels.com guest review
"Downtown at the Benson"
The hotel is lovely and conveniently located downtown just a few blocks from the Red Line train that comes directly from the airport. $2.50 is a great price for airport to hotel transit! The bad side of its downtown location is that sometimes I felt as if I had to run a gauntlet through the panhandlers and beggars who are everywhere downtown and some […] of them are aggressive in the way they ask for money.The free in-room wi-fi is terrible. They do have better services for a price. The business center is supposed to be free unless the printers are used but the the printers didn't work and I was charged for attempting to use them. After two phone calls I still have not been able to get the charges removed from my credit card. The gentlemen at the concierge desk were friendly and helpful. The front desk personnel were also pleasant. Read moreGenuine Hotels.com guest review
Concierge staff made our trip a very memorable experienceGenuine Hotels.com guest review
Great classic hotel. Service was very niceGenuine Hotels.com guest review
Where is the in room frig?Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to review your stay. We apologize for inconveniencing you. We hope that you will stay with us again in the future!
"Old World Luxury"
The hotel is full of great architecture, the room was wonderful, the bed was so comfortable and the amount of outlets was more them enough (with the exception being the carpets needing a deeper vacuuming, the room couldn't get better) , the dinning area is great, so is the main lobby. The stairs bannisters are fantastic, the service was friendly and […] the staff are knowledgeable and nice. I will defiantly be staying her again. Plus on an upside this location is only six blocks away from my church so I made it to Sunday service and got to take in some of the city. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay at The Benson Hotel. We look forward to your return visit.
"Very nice experience"
The music performance every evening was so beautiful and enjoyable, the dishes was also very delicious. Everything was fabulous.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit Portland!
Deluxe king room needs two confortable chairs and this room had one. One light out in the bathroon....Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to write a review of your recent stay with us. I certainly appreciate all of your feedback.
"Great Night Sleep"
The staff is so accommodating and the beds ensure a good night's sleep. The Benson is our place to stay when we are in Portland.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic and thorough review. We are so pleased you enjoyed your stay with us. We look forward to your return visit.
While these rooms are a tad overpriced and expensive we had a lovely night. The rooms is beautiful, and very comfortable with a nice couch, tv, desk and comfortable bed. The bathrooms, while old, were still comfortable, however; our towel bar was falling off the wall. We spent our wedding night here and the front desk had champagne and strawberries […] waiting for us when we checked in. Was a lovely night. Good service. Beautiful heavy robes. While we had to close the window to shut out the yells and noises from downtown Portland, the AC kept the room comfortable and was very quiet. Overall a lovely stay. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are delighted that you chose to celebrate your special occasion at The Benson Hotel. We strive to provide extraordinary service and we appreciate your recognition of our exceptional staff. We hope to become a tradition and welcome you back soon.
"Location and customer service!"
Excellent service! The hotel was so well located to the different venues we were going to visit. Plenty of great places to dine and wonderful cafes nearby to get your daily dose of caffeine. Highly recommended!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay. We look forward to your return visit.
"Comfortable and Convenient"
My wife and I enjoyed The Benson Hotel very much for our four night stay. The hotel was elegant, beautifully designed and well serviced by ample staff. We felt quite secure and all our requests were easily met. Access to TriMet transportation is excellent and there are some good neighborhood restaurants within short walking distances. We were very happy […] with our choice of lodging and had a relaxing and interesting Portland vacation. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing such a kind a review. We are pleased to read you enjoyed our accommodations and our proximity to so TriMet transportation! We look forward to seeing you the next time you visit!
"Exactly The Place to Be."
Always Amazing Quality of Service and Truly Comfortable Rooms. Love the fact that they do not have small individual personal care items and utilize the dispensers. Great Way to conserve on Waste.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the wonderful review! We are pleased that you value conserving on waste as much as we do. We look forward to seeing you again!
Enjoyed the benson very much, will definetly be staying there again in the near future.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your kind words! We look forward to seeing you again.
"Customer Service is King"
Excellent location and customer service is above average at the Benson. We had a late check in and a late check out and this was no issue.Genuine Hotels.com guest review
A very pleasant historic hotel; nicely updated in fantastic downtown location. Good room service. WiFi in our room was very spotty, however, which was an inconvenience.Genuine Hotels.com guest review
Staff was wonderful, hotel was clean and rooms are well appointed. Location is great for walking. Surrounding neighbor establishments are sketchy.Genuine Hotels.com guest review
Beautiful hotel in the heart of Portland! Fantastic service and a very friendly staff! We wouldn't stay anywhere else on our next stay.Genuine Hotels.com guest review
The Benson is an elegant looking hotel . . . on the first floor/lobby. The room I had on the 8th floor could have been at any number of chain hotels. It was a nice and large room, just no character. The bed was a Tempur-pedic mattress and was comfortable. The most troubling part of my stay was the noise. The room had original windows and did not deaden […] any sound from the street. Even on the 8th floor you would hear pedestrians, street sweepers, traffic, sirens, horns, etc. The hallway was also a source of a lot of noise. Overall the Benson needs to improve their sound deadening features to stop outside noise from coming into the room. There were no light blocking curtains either, just the old cheap pull down shade on a roll. It did not keep the room dark. My last complaint is that the bath tub drain was plugged badly enough to fill the tub while I showered - they did clear it promptly but I shouldn't have to report something that was likely an ongoing problem. The location of the hotel is great. Walking distance to shopping, dining, bars, and the waterfront. Service at the Benson was also good, no issue there. Read moreGenuine Hotels.com guest review
The only issue we really had was the wait time for the valet to get our car. It took over 15 minutes the day day of our check out even with calling ahead. It's a besutiful hostoric hotel. We will stay at the Benson again.Genuine Hotels.com guest review
"Great location but..."
Location was convenient to Pearl district and shopping. The bedding was really comfortable. Howevery, the room was really noisy and the gaps in the blinds let in all kinds of sun. Even at the end of the hall on the 11th floor, I was still awakened by the garage truck on the street at 7am. I could hear conversations in the hallway like there was no door […] to the room. Since I didn't check into the room until after midnight, I planned on sleeping in, but the pull down blinds only blocked about 50% of the sun which lit the room up like a christmas tree. All these conditions worked against my goal of sleeping. Frustrating considering the cost of the room. Also, they hotel had complimentary wifi, which only worked in the bathroom, not the actual room. Unacceptable. The bathroom was very poorly lit, the shower was cave-like and the main lighting made shaving difficult. Heavy sleepers will enjoy the location of this hotel. Read moreGenuine Hotels.com guest review
Helpful and friendly staff, clean rooms, comfy bedsGenuine Hotels.com guest review
"Great downtown location"
Easy walking distance to restaurants and shopping.Genuine Hotels.com guest review
"Decent and acceptable"
Hotel served it's purpose, first room we were given was unacceptable, requested a room change which was better. Bathrooms need closer inspection as to cleanliness, more attention to cleanliness of floors, no in-room moviesGenuine Hotels.com guest review
"Expected more from this hotel"
Check-in and out went smoothly, and the staff was very friendly. You have to pay $30+ for valet parking or drive around for paid street parking or a garage. The doors, walls, furniture was scuffed up, and although everything was in order there was dust on the furniture. It was as if that wasn't even part of their cleaning routine - dusting. The sheets […] were scratchy, and the bed and pillows were too firm. There are quite a few things to see and and do within a reasonable walking radius or at least a short $10 cab ride, including bars restaurants, shopping, and sight-seeing. Read moreGenuine Hotels.com guest review
A elegantly restored grand hotel. Room was quite roomy and comfy. Bar/restaurant was quite lovely.Genuine Hotels.com guest review
"Tight room for junior suite"
Staff great! Room was dark and bed in tight space. Room 1217Genuine Hotels.com guest review
Although I was only there for a day, the Benson Hotel was quite nice. Typically the way I travel, I rely heavily on staff and local recommendations to plan out my days. I arrived and the bellhop was full of recommendations of places to go and sights to see. At Check-in, it was much the same and all the suggestions were appreciated. It you've ever been […] to Portland, you know it's a hipster's paradise but it was nice to see that the Benson didn't succumb to that scene (No commentary about the scene). Read moreGenuine Hotels.com guest review
We specifically chose this hotel because it was historic. When we checked in we were given a room whose window looked on to a blank concrete wall of the nearby office building and the room had an unusual odor. Fortunately they promptly upgraded us to a larger room with a street view. Some of the furniture was badly scuffed and should have been replaced, […] but all in all a nice stay. A little pricey for the quality of the room. The lobby was beautiful but smaller than we expected. Read moreGenuine Hotels.com guest review
Check in and out were easy fast and friendly.Genuine Hotels.com guest review
enjoyable stayGenuine Hotels.com guest review
"Elegant hotel with wonderful service"
Small but elegant rooms with wonderful touches, like an umbrella and great lotions, shampoo, etc - plus a fully stocked mini bar. A quick lunch on the way to a wedding (in the lobby restaurant) turned out to be a GREAT meal. My casear salad was exceptional. I've stayed here many times and never been disappointed. A Portland landmark.Genuine Hotels.com guest review
"Great hotel, great location"
Couldn't ask for better service, location, or hotel. It made for a perfect weekend getaway!Genuine Hotels.com guest review
Very helpful staff. Room service breakfast was good. Great location in downtown Portland with easy walks to Powell's bookstore, the Pearl. Awesome that El Gaucho steakhouse is part of the hotel block. Easy access to the freeway. A pleasure.Genuine Hotels.com guest review
"Great stay for a week in Portland!"
We enjoyed our eight nights at The Benson in Portland. It is in an excellent location right between downtown and the Pearl district, easy walking distance to both and Whole Foods as well as easy access to the streetcar and light rail. Great customer service at front desk, concierge, doormen, housekeeping. We requested and received a small mini refrigerator […] to accommodate dietary and Rx needs. We enjoyed the bar but didn't eat in the restaurant. Our room was smallish for two double beds and the bathroom was older and small with just a pedastal sink. BUT, there were 3 glass shelves and built-in shelves which provided lots of storage. Bathrooms need updating and the shower head needs to be adjustable which it is not now. Other than that, it was a very comfortable stay for such a long period of time. Read moreGenuine Hotels.com guest review
Good location, nice clean rooms although dated, friendly and helpful staff. We enjoyed the restaurant and it's live entertainment. Can't think of anything to complain about regarding this hotel. I would go back anytime.Genuine Hotels.com guest review
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