Nice place, convenient to transportation, old schoolGenuine Hotels.com guest review
"Beautiful historic hotel"
The Benson is a beautiful historic hotel. The staff is very friendly and can give great recommendations on what to check out in the city. There is definitely loud street noise at night, but we asked for a fan and slept just fine with that. The tempurpedic beds are very comfortable. We had a deluxe king room and the room is a bit on the small side as […] well as the bathrooms, but you'll have that in most older hotels. Overall a great stay and I would recommend it! Read moreGenuine Hotels.com guest review
"It fully lived up to expectation."
Stayed just one night for a bachelor party. The 6h floor suite was bright and comfortable. Lots of old world charm in the lobby bar lounge area downstairs. The wood paneled walls throughout the building give an intimate feel of what is like to live large in the early 20th century. The hotel has every modern feature I needed from strong wifi to cutting […] edge TVs with proper HD feeds. It amazes me how many nice hotels still don't have HD in 2014. Anyway, the Benson's luxury is well worth the price for the location. Read moreGenuine Hotels.com guest review
"Awesome location, uncomfortable bed"
The stay was wonderful, great location! The concierge and front desk were very helpful for us to navigate since there were many roads closed due to the marathon. room was nice, but the bed was hard as a rock - so as long as that doesnt deter anyone from sleeping well, it's a great stay for the price!Genuine Hotels.com guest review
"Benson Hotel : Always solid"
The benson never changes. Great food, great service and jazz in the lobby bar. Great location and tempur-pedic mattresses always make this a must stay if they have a vacancy.Genuine Hotels.com guest review
"Nice place overall"
This hotel is a Portland classic. Older hotel in the middle of the clubs and bar scene. Nice place.Genuine Hotels.com guest review
"An ideal location in Portland"
Beautiful hotel. Very classy and with that old fashioned charm that sets it apart. Nice, comfortable room, a bit small but perfectly adequate. Great service! We felt like we were in a palace.Genuine Hotels.com guest review
The Benson Hotel is an historic icon. The hotel itself is ornate and beautiful. The price was on the high side but worth it for a special treat or occasion.Genuine Hotels.com guest review
This hotel need to update the room and better overall serviceGenuine Hotels.com guest review
"Meh. Expected better"
For being a grandiose hotel, I expected better but it was alright. The need to upgrade their blackout curtains though. They don't truly close and over the years so many people have attempted to so now they are ripped and full of pin holes.Genuine Hotels.com guest review
Walking distance to most downtown sites. Beautiful woodwork throughout lobby & building.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are pleased you enjoyed our central location and property decor and facade. We hope to serve you on a future visit to Portland.
It would be nice to have coffee out a little longer than 8am.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your five-star review! I appreciate your constructive feedback as well.
We loved our stay at the Benson. We were able to bring our beloved dog and have him stay with us as they allow dogs. It was also a very convenient location since we were going to a wedding in the Crystal Ballroom downstairs and a reception across the street. All the staff were very helpful and easy to talk with. We would definitely stay here again!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We would be honored to serve you on a return visit to The Benson Hotel. I am thrilled we could provide both you and Fido with a lovely stay.
"Once a great hotel"
For years I have heard how wonderful the Benson hotel is. However, I was not pressed, it seemed average. Small room and dirty carpet. Also, the wood windows were warped very hard to open and close and had not been maintained. The window had dry rot and not painted in years as the paint was flaking off everywhere. The front counter person was just okay […] as well, not overly friendly. We did order room service and the person that brought the meal was very pleasant. For the price of this hotel I expected much more. Doubtful that I would return. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to see we did not meet your expectations. I apologize for your experience on this occasion. We appreciate your feedback, and look forward to serving you again with the hope of renewing your confidence in our hotel.
Older crowd, room size was perfect. Amenities in room not so much. Had to call for slippers and the room had no refrigerator or mini bar as stated. When I called the front desk stated they could move me however I would loose my view...so rooms with views have less amenities than rooms with no view?Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide feedback in regards to your stay. We do apologize that you encountered a less than satisfactory experience with our guest rooms. That is never our intention. We appreciate your feedback, and look forward to serving you again with the hope of renewing your confidence in our hotel.
"Great location for everything"
We really enjoyed our stay at The Benson. We were in a junior suite and the room was very spacious. The bathrooms are old and very tired though.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your 5-star review. I am happy to read you enjoyed your stay with us.
"Lovely introduction to Portland"
Charming hotel and excellent breakfast. Definitely would stay at the Benson again.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We would be honored to serve you again in the future. Thank you for your lovely review.
"Classic in need of a remodel"
Classic hotel, beautiful lobby, but my room was small and outdated. I won't stay there again - there are too many quality options.Genuine Hotels.com guest review
This was my first time staying at the Benson. Understanding that it is a historic hotel I still felt that the rooms were outdated. The bed was tempurpedic and comfortable but I was expecting a little more in terms of the tub/shower. Being a four star hotel I was thinking there would be a little more "wow." The view from the room was decent. We could […] see the Moda Center to the north and other downtown areas. The following morning we ordered room service and tho Read moreGenuine Hotels.com guest review
"Our favorite place to stay"
Our first stay at The Benson was 18 years ago and we have loved it ever since. It is our favorite place to stay in Portland, centrally located to all our favorite restaurants, Saturday Market, and shopping. Elegance and excellent customer service, great food and luxurious rooms keep us coming back. The bathrooms are poorly lit and have no fan but on […] our most recent stay, we were told they are about to update these items. That would change my overall rating to a 5. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are extremely honored to be a tradition in your family! We thank you for your many years of patronage and certainly hope to see you again soon.
"One of the best in Portland"
I have stayed many times at the Benson. It is my first or second favorite hotel in Portland. Everything is outstanding.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are honored to be among your top hotels in Portland. Thank you very much for your review.
First time in Portland. Loved it!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are so glad to hear you enjoyed your stay and time in Portland!
Street noise is really loud! Great locationGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. While I’m glad to see you enjoyed our great central location, I do apologize for the noise you encountered while staying with us. Being centrally located in Downtown Portland can come with the occasional noise commonly found in downtown areas. We look forward to your return visit and providing you with a pleasant night’s sleep.
Our stay at the Benson was wonderful. Beautiful hotel in a great location. Clean rooms and great service.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your lovely feedback!
"Very friendly and helpful staff"
The staff of the Benson were really great! They were always courteous and extremely helpful. The second day of our stay, the ceiling of our bathroom began to leak. The hotel immediately upgraded us ot a suite for the remainder of our stay. I would gladly stay here again.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for your understanding in this rare occasion. We apologize for the inconvenience you experienced while staying with us, but are glad to see our team acted swiftly and accordingly.
"great location-hotel was going through renovations"
I love The Benson and have stayed here many times throughout the years. This stay was timed with upgrades to wireless service which caused major issues for this business traveler and rest of the party. I wish they would have planned this type of maintenance for weekend. Upgrades to hotel; such as, windows did not affect me.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your 4-star review and your continued patronage of our hotel. I apologize for the inconveniences you experienced while traveling on business on this occasion. We can assure you that with improved Internet, your future visits to our hotel will provide a productive working experience.
"well kept and beautiful old hotel"
Everything was great--only complaint is the lighting in the bathroom of 716 is much too dimGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We will certainly check out the lighting in that specific room. Thank you for the tip! We look forward to your return visit.
"Old fashioned charm and elegance"
I love the Benson. It is beautiful and elegant and not a chain! The rooms are really well-designed and comfortable. The hotel staff is overall helpful and nice. The fitness room is better than many and not as good as some I've experienced but they have several cardio machines and a lot of free weights. The bar and restaurant in the hotel are very good […] and always bustling. I like to get my coffee from a local business a couple of blocks away called Public Domain. I would never stay anywhere else when I'm in Portland. Read moreGenuine Hotels.com guest review
"A great place in downtown Portland!"
Walk to all sorts of places, but most importantly: Powell's! I really like old, classy hotels - if you're looking for modern and chic, this isn't your place. But if you like the charm of a bygone era in great condition, come here!Genuine Hotels.com guest review
"Historic & Charming"
The Benson is lovingly preserved with wood and marble details not just in the entry area, but also in the stairwells! When so many hotels are "hip" with minimalism to the extreme, the Benson is like and elegant lady with an updated wardrobe. The rooms are traditionally appointed, but detailed with anticipation of what today's traveler needs in the way […] of convenience. Each bedside lamp has 2 outlets for electronics, there are two luggage racks - not just one! The bath has a small cabinet with supplies, but also with room for toiletries. The upholstered chair has an ottoman - to really be able to lounge. All small details that together greatly enhance your stay. Request an upper floor, as the street noise in the morning can be annoying. Read moreGenuine Hotels.com guest review
Over rate & over priceGenuine Hotels.com guest review
This hotel is centrally located, easy to get to the MAX the lite rail system. The hotel was nice, our room a bit dark, the room was comfortable. The only issue was the shower, it barely put out any hot water and the shower head and pressure was week.Genuine Hotels.com guest review
"Good downtown hotel"
Good downtown hotel, close to everything, easy to find. Valet parking is a bit pricey. Much cheaper to park your own carGenuine Hotels.com guest review
The Hotel is a Classic. The Service was excellent and my room was extremely nice.Genuine Hotels.com guest review
"Downtown at the Benson"
The hotel is lovely and conveniently located downtown just a few blocks from the Red Line train that comes directly from the airport. $2.50 is a great price for airport to hotel transit! The bad side of its downtown location is that sometimes I felt as if I had to run a gauntlet through the panhandlers and beggars who are everywhere downtown and some […] of them are aggressive in the way they ask for money.The free in-room wi-fi is terrible. They do have better services for a price. The business center is supposed to be free unless the printers are used but the the printers didn't work and I was charged for attempting to use them. After two phone calls I still have not been able to get the charges removed from my credit card. The gentlemen at the concierge desk were friendly and helpful. The front desk personnel were also pleasant. Read moreGenuine Hotels.com guest review
Concierge staff made our trip a very memorable experienceGenuine Hotels.com guest review
Great classic hotel. Service was very niceGenuine Hotels.com guest review
Where is the in room frig?Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to review your stay. We apologize for inconveniencing you. We hope that you will stay with us again in the future!
"Old World Luxury"
The hotel is full of great architecture, the room was wonderful, the bed was so comfortable and the amount of outlets was more them enough (with the exception being the carpets needing a deeper vacuuming, the room couldn't get better) , the dinning area is great, so is the main lobby. The stairs bannisters are fantastic, the service was friendly and […] the staff are knowledgeable and nice. I will defiantly be staying her again. Plus on an upside this location is only six blocks away from my church so I made it to Sunday service and got to take in some of the city. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay at The Benson Hotel. We look forward to your return visit.
"Very nice experience"
The music performance every evening was so beautiful and enjoyable, the dishes was also very delicious. Everything was fabulous.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit Portland!
Deluxe king room needs two confortable chairs and this room had one. One light out in the bathroon....Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to write a review of your recent stay with us. I certainly appreciate all of your feedback.
"Great Night Sleep"
The staff is so accommodating and the beds ensure a good night's sleep. The Benson is our place to stay when we are in Portland.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic and thorough review. We are so pleased you enjoyed your stay with us. We look forward to your return visit.
While these rooms are a tad overpriced and expensive we had a lovely night. The rooms is beautiful, and very comfortable with a nice couch, tv, desk and comfortable bed. The bathrooms, while old, were still comfortable, however; our towel bar was falling off the wall. We spent our wedding night here and the front desk had champagne and strawberries […] waiting for us when we checked in. Was a lovely night. Good service. Beautiful heavy robes. While we had to close the window to shut out the yells and noises from downtown Portland, the AC kept the room comfortable and was very quiet. Overall a lovely stay. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are delighted that you chose to celebrate your special occasion at The Benson Hotel. We strive to provide extraordinary service and we appreciate your recognition of our exceptional staff. We hope to become a tradition and welcome you back soon.
"Decent Hotel in a convenient location."
The Hotel although was advertised as a 4 star hotel, turned out to be a 3 star hotel. The facility was okay, again regular holiday inn type. The lobby was decorated and looked grand, but the hotel rooms were average. The room did not have a refrigerator. The bathroom/sinks were outdated. The carpet, phones, lamps was also outdated. The bed was okay. Our […] room's view was not good, maybe the other rooms could have been better. On the whole, I felt the price of the room was charged at a 4 star level, when the stay was actually a 3 star level. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We sincerely appreciate your feedback and will utilize your comments during future planning. Thank you for reviewing your stay!
Old building with face lift, bedding was made but wasnt clean. bathroom is not upto the standardGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your input and we hope your travels bring you back our way again.
"Location and customer service!"
Excellent service! The hotel was so well located to the different venues we were going to visit. Plenty of great places to dine and wonderful cafes nearby to get your daily dose of caffeine. Highly recommended!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay. We look forward to your return visit.
"Comfortable and Convenient"
My wife and I enjoyed The Benson Hotel very much for our four night stay. The hotel was elegant, beautifully designed and well serviced by ample staff. We felt quite secure and all our requests were easily met. Access to TriMet transportation is excellent and there are some good neighborhood restaurants within short walking distances. We were very happy […] with our choice of lodging and had a relaxing and interesting Portland vacation. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing such a kind a review. We are pleased to read you enjoyed our accommodations and our proximity to so TriMet transportation! We look forward to seeing you the next time you visit!
"Exactly The Place to Be."
Always Amazing Quality of Service and Truly Comfortable Rooms. Love the fact that they do not have small individual personal care items and utilize the dispensers. Great Way to conserve on Waste.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the wonderful review! We are pleased that you value conserving on waste as much as we do. We look forward to seeing you again!
Enjoyed the benson very much, will definetly be staying there again in the near future.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your kind words! We look forward to seeing you again.
"Customer Service is King"
Excellent location and customer service is above average at the Benson. We had a late check in and a late check out and this was no issue.Genuine Hotels.com guest review
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