All hotels in Portland, Oregon, United States of America
1 room, 2 adults
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309 SW Broadway, Portland, OR, 97205, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 1,182 reviews)

  • Amenities
    Great amenities
  • Vibe
    Decent vibe
  • Cleanliness
    Quite clean
  • WiFi
    Regular internet service
  • Room
    Room is all right
  • Wellness
    Poor wellness & sports facilities
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5.0 / 5Outstanding
"Things we should all do more often"
Just a quick get away .. dinner theater and family
Genuine Hotels.com guest review
1 night romance trip Jan 20, 2016
Kathy
US
5.0 / 5Outstanding
"the Benson&The Book of Mormon"
Great staff and service.
Genuine Hotels.com guest review
1 night trip Jan 21, 2016
Ronald
US
5.0 / 5Outstanding
"Convenient stay in a downtown hotel"
The valet drivers were very friendly and welcoming to the hotel. The room was clean and convenient. The hotel lobby in this historic hotel is beautiful.
Genuine Hotels.com guest review
1 night romance trip Jan 20, 2016
Dave
US
5.0 / 5Outstanding
"Puttin' on the Ritz!"
A lovely night "in town" made all the more enjoyable by this Grand Old Lady. We've seen more opulent hotels, but none with the serenity that says "Relax, we know how to do this, thank you." Nary a slip-up in attentiveness, friendliness, comfort or condition. Well ... flowers on the table would have been nice. :)
Genuine Hotels.com guest review
1 night trip Jan 21, 2016
Val Tenney
US
5.0 / 5Outstanding
"Classic place !"
All great. Lobby is awesome. Great staff ! Thx
Genuine Hotels.com guest review
1 night business trip Jan 18, 2016
David
US
5.0 / 5Outstanding
Great people at every turn at the Benson Very professional
Genuine Hotels.com guest review
3 night business trip Jan 13, 2016
A Traveler
US
4.0 / 5Excellent
"Polish up the Queen"
I am a fan of The Benson. My room was comfortable, but three of the lamps, two beside the sofa and one at the desk, did not work. I tried to jiggle plugs, etc. and nothing worked. Additionally, the floor lamp had one of the two bulbs burned out. So the hotel is a Queen/Grande Dame, but wiring could need attention. Also, several of the DISH tv channels did not work. The room rate was good; it included parking, which is very nice. But there are some problems to work out.
Genuine Hotels.com guest review
1 night trip Jan 7, 2016
A Traveler
US
4.0 / 5Excellent
"Weekend getaway"
Was a nice getaway
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
James
US
4.0 / 5Excellent
"Historic charm in a convenient location."
We used our free night for a quick overnight getaway in Portland. Special included free valet parking. The lobby has a grand entrance. Staff was friendly. The room was a comfortable size. We do not sleep well on Tempurpedic beds. The age of the building shows in some places. The bathroom felt small. Old tiles and grout had a dingy feel. Walking distance to pioneer courthouse, powells, and voodoo doughnuts. Overall, it was a nice stay in a historic hotel.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2015
Joshua
US
3.0 / 5Good
"Disappointment"
Outstanding staff, beautiful lobby. The room was a disappointment. I booked deluxe king but the room did not match the online photo. It was very small, my husband and I could not walk between the bed and dresser at the same time and we are both small. I asked if the room was an error and just a regular King, not the deluxe. Staff person contradicted herself and finally said it was the deluxe. That is impossible. Given the size of the room, I would not return. We travel to Portland every two months and thought this would be our preferred hotel.
Genuine Hotels.com guest review
2 night romance trip Dec 28, 2015
Joan
US
4.0 / 5Excellent
"Reliable with class"
I find the Benson to be reliable. It's upscale, great location and the staff us always friendly and professional. I'm often in Portland for just a night. It serves me very well as there is great dining near by.
Genuine Hotels.com guest review
1 night romance trip Dec 22, 2015
G M
US
5.0 / 5Outstanding
"one night stay over"
check in was easy, hotel was nice. walked around a little and it was kind of scary once it got dark. lots of homeless roaming around the neighborhood. Otherwise was nice
Genuine Hotels.com guest review
1 night business trip Dec 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay."
We walked to Old Town for lunch, Voodoo Donuts,and the Saturday Market. We walked to the Pearl District for dinner and drinks. Had dinner at the Portland City Grill, which is a couple blocks away and has the best view of the city at night. And the Pioneer Square shopping mall is close by.
Genuine Hotels.com guest review
5 night romance trip Nov 20, 2015
A Traveler
US
4.0 / 5Excellent
"Romantic trip to Portland"
Clean, silent, cosy, old-fashion classy architecture, in the middle of Downtown/Pearl District. They also have a cool bar but we didn't get to check it out
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2015
Claude
US
4.0 / 5Excellent
Bed was a bit hard and the elevator was massively slow but we enjoyed our stay otherwise and had only great communication with the staff.
Genuine Hotels.com guest review
1 night trip with friends Nov 21, 2015
Oliver
US
4.0 / 5Excellent
A beautiful old hotel with a 1920s flair. Portland is a great town for walking and everything is in walking distance of the hotel. We started off with a problem with the room and they quickly found us another and made it right. The staff seems top notch.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Feel Like a Rock Star"
We stayed for the night of our Eagles of Death Metal gig. Felt like rock stars!
Genuine Hotels.com guest review
1 night romance trip Sep 1, 2015
Frank
US
5.0 / 5Outstanding
"Old World Classic Hotel"
They treated us and our two poodles with exceptional service. We had a wonderful time!
Genuine Hotels.com guest review
1 night romance trip Nov 4, 2015
Deanna
US
5.0 / 5Outstanding
"Penthouse life"
Weekend stay at the benson in the penthouse was incredible. Vikings and Montana Griz football game.
Genuine Expedia guest review
Other trip Nov 2, 2015
stumboduck
US
2.0 / 5Fair
"Historic Hotel but Disappointing Stay"
My wife and I took our two kids to Portland for a quick overnight stay in order to see a concert for my son's birthday. We arrived at the hotel and was engaged by the valet staff. They were pleasant and helpful. I was told there was really no parking except for the garage across the street for $22/day with no in and out privileges or valet parking for $35 with. They have you there right away. The hotel entry was clean, historic looking and busy. We were able to check in fairly quickly. The elevators were really slow (it is an old hotel) but the rooms were reasonably clean and comfortable. The rooms did need to be aired out a bit as there is a musty odor (again an old hotel) so not entirely unexpected. Fortunately, the windows open to let in some fresh air. The main problem was the first night, we were on the third floor up and could hear horns honking, traffic sounds coming from outside with the windows closed of course. In addition, we could hear doors opening/slamming from other areas of the hotel. Sleep was difficult to come by. When we woke in the morning, we took showers but none of us had any hot water. Faucet was turned all the way to hot but the water was lukewarm. This was at 8 AM on a Saturday morning. The hotel is located in an older part of town with plenty of transient people in the vicinity. Also close to a number of "seedier" looking adult venues or bars. Breakfast at their hotel was not complicated and seemed overpriced for what you received. Won't stay again.
Genuine Expedia guest review
Other trip Oct 29, 2015
Michael
US
5.0 / 5Outstanding
The hotel was great! The booking experience through Expedia was a bait and switch. In the process I was told it would be 40 % off. Then they upgraded the room and took the 40% off the new rate. I paid more than I would of if I booked on my own for the room I wanted originally.
Genuine Expedia guest review
Other trip Oct 28, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
The hotel staff was attentive and professional. The lobby is gorgeous, and we were upgraded to a larger room than we had booked. The walls are thin, and you can hear room noise in the halls, and hall noise in the rooms.
Genuine Hotels.com guest review
1 night romance trip Oct 24, 2015
A Traveler
US
4.0 / 5Excellent
"Good Hotel, But Desperatley Needs Renovating"
Over all it was a good experience. However, my original room (918) was small, dark, had dirty stains on the carpet and chair and the furniture was severely damaged. After voicing my complaints to the manager I was moved just next door to 919 and boy what a difference. 919 was bigger(2 windows) had better furniture, no stains on carpet, so I was much happier. But the bathroom was still a disappointment. Small, Dirty grout and shower curtain rod falling off. That was the major problem I had with the hotel. On the plus side. Staff was nice, Location of the hotel was close to many prime sights and room service food was excellent. So in the end The Benson will truly be a 4 star hotel when it gets renovated. I am told one will begin in 2016, but it will take years to complete.
Genuine Hotels.com guest review
5 night trip Oct 19, 2015
Christopher
US
2.0 / 5Fair
"awkward"
I arrived later in the evening and the clerk did not have an available key to the room, I was escorted to the room (awkward).
Genuine Hotels.com guest review
1 night trip Oct 16, 2015
Alden
US
3.0 / 5Good
"Dirty carpets"
Stayed here for my wife's 50th birthday. Nice hotel but expected a cleaner room expecially since it was a penthouse suite. Carpet had stains and was dirty. Bathroom was not cleaned well and fan didn't work. If you expect 4 stars from a hotel this wasn't it. 3 at best.
Genuine Expedia guest review
Other trip Oct 19, 2015
A Traveler
US
5.0 / 5Outstanding
Everything was just fine. Service was courteous. My only problem is that the pillows did not work well for me, since I have had neck surgery. They couldn't accommodate me with different pillows. I do not fault the hotel for this. I should have brought my own pillow. Valet parking and concierge were very helpful.
Genuine Hotels.com guest review
1 night family trip Oct 6, 2015
A Traveler
US
2.0 / 5Fair
"Overrated and overpriced"
This hotel was rated higher than hotels I have stayed in previously in the area, but I was extremely disappointed. Outdated, dim room with few amenities and a small, unfortunate looking bathroom.. I felt like I was staying at a motel 6 for more than triple the cost.
Genuine Expedia guest review
Other trip Oct 12, 2015
Emily
US
1.0 / 5Poor
"Sleepless in Portland"
Horrible night sleep, room had a random noise all night long.
Genuine Hotels.com guest review
1 night business trip Oct 6, 2015
Gregory
US
1.0 / 5Poor
"I stayed there three days and never seen housekee"
The hotel was supposed to have valet however I had to pullover to the side of the road and liver we go inside the hotel to find someone to park my car. And even after I did all that the gentleman that were standing around that work for the hotel didn't even offer to get my bag! After staying three days and never seeing housekeeping I finally called and asked them to bring up towels! People were parting all hours of the night and screaming and playing in the hallway at 3 AM. The room was outdated in the wall paper was peeling. The hotel is in a good area but it simply is overpriced.
Genuine Expedia guest review
Other trip Oct 12, 2015
bad stay
US
2.0 / 5Fair
Marginally clean, bath drainage pronlems. Clearly a hotel that used to nice.
Genuine Expedia guest review
Other trip Oct 2, 2015
A Traveler
US
3.0 / 5Good
"Nice but starting to feel a little old"
Non eventful. The hotel is getting a little long in the tooth. Time for a refresh. Staff was great-I'd like to call out the front desk. A lot of people came at once. I was at the back of a line. But she wS so fast I got through very quickly.
Genuine Hotels.com guest review
1 night business trip Sep 21, 2015
Leslie
US
4.0 / 5Excellent
"Staying in part of Portland's history"
We were warmly greeted on arrival at the Benson. It is an historic property which celebrated ints centennial three years ago, so it has some of both the charm and shortcomings of an older hotel. The room size was not as large as in more modern hotels, but adequate. The room was well furnished and comfortable. The bathroom was cramped and inconvenient, however. We did have some problem with noise, especially all night road work, right outside our windows, the second night of our stay. The first night had been interrupted by a false fire alarm. Room service meals were very tasty and promptly delivered, but a bit pricey.
Genuine Hotels.com guest review
2 night romance trip Sep 20, 2015
Melvile R V
US
4.0 / 5Excellent
"Old style ambiance"
The Benson is a grand old style hotel with incredible old world charm. The lobby is impressive with massive hand carved wood accents everywhere. The rooms are exactly what they show in the pictures. Now I know why they don't show the bathrooms. They are tiny, tiny, tiny and in much need of a renovation. The toilets are stained and are noisy and rather disgusting looking. The shower heads spray everywhere but where you need them. The room after having been closed up all day smelled of stale smoke and we stayed in a non-smoking room. The beds are extremely comfortable. The location is very convenient. I would probably stay here again simply because of the location and the beds comfort, but I would possibly look around for the bathroom upgrades.
Genuine Expedia guest review
Other trip Sep 24, 2015
Melanie
US
5.0 / 5Outstanding
"Beautiful gracious hotel"
This hotel was just beautiful and the staff could not have been more accommodating. One of the few hotels I have stayed in where the mini bar prices were reasonable. Have the Dungeness crab cakes Benedict for breakfast,
Genuine Expedia guest review
Other trip Sep 15, 2015
Doug
US
3.0 / 5Good
"Beautiful old building. Gorgeous lobby."
Paid for the executive mini suite ($379). Bed was comfortable. Rest of the furniture in the room seemed old and not all that clean (sofa and chairs). There was a false eyelash strip stuck on the desk. That grossed me out and I wondered what else was missed when the room as "cleaned" before our arrival. Staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Sep 13, 2015
Jenny
US
5.0 / 5Outstanding
"Couple Get Away"
It is a beautiful and historical hotel with great customer service in the middle of downtown Portland. There's a lot of shops and restaurants in walking distance. We rented a car but didn't really need it because public transportation was easy and accessible. We took the TriMet to visit the zoo and gardens. It also takes you to the airport if needed. We did use the car to visit the Columbia River Gorge at Vista House which was about 45 min away.
Genuine Hotels.com guest review
2 night romance trip Sep 7, 2015
Joan
US
3.0 / 5Good
"Company trip"
The bedding and towels smelt old and musty. All of our rooms had the same smell. Like unclean sheets that have been stuck in a closet and then used. In addition, either provide s decent work out facility or don't offer it at all. Very disappointing. We have stayed at the Benson, several times over many years, and will re- think of where to stay for our future trips to Portland.
Genuine Expedia guest review
Other trip Sep 11, 2015
Michael
US
5.0 / 5Outstanding
Friendly service, great food and location !
Genuine Hotels.com guest review
1 night family trip Sep 6, 2015
Elizabeth
US
5.0 / 5Outstanding
"Two wonderful nights!"
Though only 2 nights, it was excellent! Location is right in the middle of downtown Portland and close to the Riverfront, Chinatown, Perl Districts. Close transit also a plus. Staff, from housekeeping to front desk and concierge were attentive, courteous, and helpful. Beds were comfortable. Room was well sized.
Genuine Hotels.com guest review
2 night romance trip Sep 1, 2015
William
US
5.0 / 5Outstanding
"Great experience -- worth the price"
Wonderful weekend in Portland and at the Benson. This hotel is perfectly situated between the Pearl District and Downtown, so we walked everywhere. The staff was great and so was the room. Sure, it's pricey, but absolutely worth it.
Genuine Hotels.com guest review
2 night romance trip Sep 4, 2015
Peter
US
2.0 / 5Fair
"Look past the lobby!!!"
After you get past the charm of the lobby the rooms are not special. They are old looking and the walls are thin. Find parking yourself because overnight will cost you an extra 35.00. Our room still had garbage in the garage can. The carpet was dirty and old in general I was not pleased and it put a damper on the whole weekend. I will not stay there again.
Genuine Hotels.com guest review
1 night romance trip Sep 4, 2015
Carmen
US
5.0 / 5Outstanding
"Perfectly comfortable hotel."
Lovely comfortable room. Will definitely stay here on future visits to Portland.
Genuine Hotels.com guest review
1 night romance trip Sep 2, 2015
Brenda
US
5.0 / 5Outstanding
We stayed one night. It was lovely.
Genuine Hotels.com guest review
1 night romance trip Sep 2, 2015
Patricia A
US
3.0 / 5Good
"Meh"
Great Downtown Portland area. Close to the Pearl District and Pioneer Square. The room was smaller than I expected. I thought I was in a NYC room for a moment. The room was dark and NEVER had enough light. I'm not inclined to stay here on my next visit to PDX.
Genuine Hotels.com guest review
2 night trip Aug 30, 2015
Cheri
US
4.0 / 5Excellent
"Nice hotel"
Good
Genuine Hotels.com guest review
1 night romance trip Aug 23, 2015
Nazar
US
5.0 / 5Outstanding
"I'd stay again!"
Great hotel. Only issue was when we were leaving and concierge couldn't be found. They came about 5 minutes later.
Genuine Hotels.com guest review
1 night family trip Aug 21, 2015
Grant
US
4.0 / 5Excellent
Customer service was great. We enjoyed the live music.
Genuine Hotels.com guest review
1 night family trip Aug 20, 2015
Hallie
US
5.0 / 5Outstanding
"Can't wait to come back."
All nice downtown hotels are very expensive. This one too. Rooms are small. Location was perfect for us. Love the sheets and mattresses. Service is impeccable. Can't wait to come back!
Genuine Hotels.com guest review
3 night family trip Aug 16, 2015
Peter
US
3.0 / 5Good
The hotel had a very convenient location and everything was easy to get to. The lobby is gorgeous. The hotel rooms were in need of some updating. The walls were paper thin so we had to endure noisy neighbors for both nights of our stay so if you are a light sleeper, you really need to hope for good, quiet people in the room next door
Genuine Hotels.com guest review
2 night romance trip Aug 16, 2015
A Traveler
US
4.0 / 5Excellent
"Location, Lobby, and Bedding"
Excellent location. Hotel could use a room update. Quiet with comfortable beds and pillows. Maid service excellent one day , very minimal the next day. Had a problem with the final bill and the accounting office was snippy. Beautiful lobby and location were worth the minor problems.
Genuine Hotels.com guest review
4 night trip with friends Jul 25, 2015
Connie
US
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