This was my first time staying at the Benson. Understanding that it is a historic hotel I still felt that the rooms were outdated. The bed was tempurpedic and comfortable but I was expecting a little more in terms of the tub/shower. Being a four star hotel I was thinking there would be a little more "wow." The view from the room was decent. We could […] see the Moda Center to the north and other downtown areas. The following morning we ordered room service and tho Read moreGenuine Hotels.com guest review
"Great location, good 4 star hotel for the price"
The hotel seems to be a historic structure, it's got an opulent looking lobby area. We booked the standard rooms, which are moderately sized- though they do have seating areas. The bathrooms are quite small but they've worked around that by providing a lot of shelf space. Overall the rooms are clean and well kept. It's more than adequate for a short […] stay. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are so glad to read you enjoyed our hotel and central location. Thank you for taking the time to write a review.
"Our favorite place to stay"
Our first stay at The Benson was 18 years ago and we have loved it ever since. It is our favorite place to stay in Portland, centrally located to all our favorite restaurants, Saturday Market, and shopping. Elegance and excellent customer service, great food and luxurious rooms keep us coming back. The bathrooms are poorly lit and have no fan but on […] our most recent stay, we were told they are about to update these items. That would change my overall rating to a 5. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are extremely honored to be a tradition in your family! We thank you for your many years of patronage and certainly hope to see you again soon.
"One of the best in Portland"
I have stayed many times at the Benson. It is my first or second favorite hotel in Portland. Everything is outstanding.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are honored to be among your top hotels in Portland. Thank you very much for your review.
First time in Portland. Loved it!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are so glad to hear you enjoyed your stay and time in Portland!
Street noise is really loud! Great locationGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. While I’m glad to see you enjoyed our great central location, I do apologize for the noise you encountered while staying with us. Being centrally located in Downtown Portland can come with the occasional noise commonly found in downtown areas. We look forward to your return visit and providing you with a pleasant night’s sleep.
Our stay at the Benson was wonderful. Beautiful hotel in a great location. Clean rooms and great service.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your lovely feedback!
"Very friendly and helpful staff"
The staff of the Benson were really great! They were always courteous and extremely helpful. The second day of our stay, the ceiling of our bathroom began to leak. The hotel immediately upgraded us ot a suite for the remainder of our stay. I would gladly stay here again.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for your understanding in this rare occasion. We apologize for the inconvenience you experienced while staying with us, but are glad to see our team acted swiftly and accordingly.
"great location-hotel was going through renovations"
I love The Benson and have stayed here many times throughout the years. This stay was timed with upgrades to wireless service which caused major issues for this business traveler and rest of the party. I wish they would have planned this type of maintenance for weekend. Upgrades to hotel; such as, windows did not affect me.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your 4-star review and your continued patronage of our hotel. I apologize for the inconveniences you experienced while traveling on business on this occasion. We can assure you that with improved Internet, your future visits to our hotel will provide a productive working experience.
Sorry not a friendly place. I was disappointed for the "blah" front desk staff when we arrived. Sorry spending a little over $1300.00 over 2 days in your establishment, my thought was I be treated better... The room decor: dated. Old.. Its okay for some things, but really... scratched up furniture, bathroom fixtures not working right, but lets not discuss […] the dated bathroom.. Just a sad old place... Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. I am sorry to read of your experience at our hotel. I apologize you may have received lackluster service. I will take this up with our team in order to see where we may make improvements . I would welcome the opportunity to discuss this in further detail with you offline.
"benson hotel stay"
Wonderful hotel, very clean, very helpful staff. The rooms were too hot especially bed and bathroom areas.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your constructive comments. I am happy to read you found our hotel clean and our staff helpful. I will share your review with our staff so as we may look into the heat issue you mentioned. We hope to see you again on a return visit.
I stayed at the Benson during a work conference and it was a good choice. Easily accessible via foot, close to many amenities, but not in the bustling area. If you have to stay in downtown Portland, I would recommend this hotel.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We really appreciate your kind words about our hotel and location. Thank you for your review.
"well kept and beautiful old hotel"
Everything was great--only complaint is the lighting in the bathroom of 716 is much too dimGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We will certainly check out the lighting in that specific room. Thank you for the tip! We look forward to your return visit.
"Nice downtown location in a restored Portland gem"
This is a turn-of-the-century (20th Century, that is) restored hotel in downtown Portland, convenient to all downtown attractions. The rooms are small, but clean and well-appointed; the lobby is gorgeous, and the restaurant is also very nice. One drawback: no exercise facility on-site.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. I am glad to see you found our hotel conveniently located for your time in Portland. I am truly sorry that the details of our property were not shared with you upon check-in, as we do have a health club located within the hotel, available to our guests 24/7. I hope that you are able to return and fully utilize all of our amenities.
"Old fashioned charm and elegance"
I love the Benson. It is beautiful and elegant and not a chain! The rooms are really well-designed and comfortable. The hotel staff is overall helpful and nice. The fitness room is better than many and not as good as some I've experienced but they have several cardio machines and a lot of free weights. The bar and restaurant in the hotel are very good […] and always bustling. I like to get my coffee from a local business a couple of blocks away called Public Domain. I would never stay anywhere else when I'm in Portland. Read moreGenuine Hotels.com guest review
"Great, affordable downtown hotel"
Recently spent 4 days in Portland, and had to find a last-minute hotel. The Benson was terrific, all-round. The location is perfect, 3 or four short blocks from Pioneer Square, the MAX light rail, etc., in a delightful building. My room, a queen-size, was large, cool, and clean. The bed was super comfortable. I only ate breakfast once in the hotel, […] but it (blueberry pancakes) was delicious. Best of all, the hotel offers a companion fish program, which meant that I shared my room with a beautiful blue Betta for the duration. Perfect for the solo traveler. I happily recommend the Benson to others visiting Portland. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your recommendation. I am happy to read you enjoyed your stay with us and took advantage of our companion fish program. We would love to see you again on a return visit.
"Gorgeous Hotel, Great Location!"
My wife and I love travelling down to Portland for a long weekend. This is the first time we've stayed at the Benson Hotel. It was top end for our budget, but Portland hotels don't come too cheap most times. We love to hang out in the Southwest downtown core of Portland, and found this hotel allowed for us to walk almost everywhere. Pine State Biscuits […] for a breakfast meal did require us to take the car out once. Parking was a bit expensive considering the car didn't move but once. There are cheaper alternatives close by if you are not using the car during the trip. We didn't eat at the hotel, but that's not surprising the overwhelming food options that Portland offers. We did enjoy a complimentary wine tasting that occurred on Saturday night, and the lounge did offer some music and a very enjoyable atmosphere. I would stay here again, and do recommend The Benson Hotel. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your strong recommendation! We would love to serve you and your wife again when visiting Portland.
"A great place in downtown Portland!"
Walk to all sorts of places, but most importantly: Powell's! I really like old, classy hotels - if you're looking for modern and chic, this isn't your place. But if you like the charm of a bygone era in great condition, come here!Genuine Hotels.com guest review
"Beautiful restored lobby and good location"
Great beds, minor nuisance of light burned out in bath and broken bath shelf. Staff responded immediately.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel While I apologize you experienced an issue in your guest room, I am happy to read that our staff responded quickly. Thank you for your review.
"Nice hotel downtown"
Within walking distance of all you'd want to see downtown.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review.
"Historic & Charming"
The Benson is lovingly preserved with wood and marble details not just in the entry area, but also in the stairwells! When so many hotels are "hip" with minimalism to the extreme, the Benson is like and elegant lady with an updated wardrobe. The rooms are traditionally appointed, but detailed with anticipation of what today's traveler needs in the way […] of convenience. Each bedside lamp has 2 outlets for electronics, there are two luggage racks - not just one! The bath has a small cabinet with supplies, but also with room for toiletries. The upholstered chair has an ottoman - to really be able to lounge. All small details that together greatly enhance your stay. Request an upper floor, as the street noise in the morning can be annoying. Read moreGenuine Hotels.com guest review
Benson is a fine old and well cared for hotel. Only complaint volts of loud people on street late at night.Genuine Expedia guest review
"A Room with a View?"
Our stay was less than acceptable. We arrived on a Friday afternoon by car and pulled into the valet on street parking. We got out of the car to check in and were greeted by a rude valet attendant who was on the phone and nearly yelling at us to get out stuff out of the car so they could move it. I was taken aback by this rudeness, and the fact that […] there were no other cars there and a clearly marked allowance for 15 minutes in that slot. We complied and carried our bags into check in, where we were not greeted at all by a disinterested clerk. Finally she looked up and asked if she could help and said we are checking in. She took my name and credit card then asked how things were going this afternoon, to which I replied not too well. That apparently was a signal to her to ignore me altogether. She made no response to my comment at all. Didn't ask why. Didn't ask if there was anything that could be done to make it better. Just kept her head and eyes down, and completed the paperwork not saying another word to me except to shove the room keys at me, not even telling me my room number. We had to open the folder to see where our room was. We got to the room, which was ok - and opened the window to see that our 12th floor room faced a solid brick wall. Nothing in either direction or up or down but brick. We later walked outside and looked around the back of the hotel and there is a huge brick building behind the hotel that appears to provide the same view to all. Read moreGenuine Expedia guest review
Over rate & over priceGenuine Hotels.com guest review
"With the historic charm comes some problems"
Let me start by saying I love this hotel. It's centrally located downtown, the staff is always great, the design is super-classy, and the dark & rich hardwoods & polished brass take you back to a different time. The biggest problem with the hotel is the noise. It probably wasn't an issue decades ago. I'm sure when the hotel was built 100 years ago, […] manners were different. Guys (and gals) would drink to be sure, but they had sense-enough to be quiet late at night. On the most recent nights I stayed at The Benson, there was constant noise of drunks at 1am both outside and inside the hotel. The hotel was clearly hosting a wedding or celebration of some kind and was catering to the large crowd-- not caring much about the rest of the guests. The noise was really unbelievable. Just random drunks screaming, yelling, and laughing right outside on the sidewalk and within the halls of the hotel. It was awful. Class it up Benson. You're better than this. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We apologize for the noise you encountered while staying with us. We will certainly take your feedback into consideration for future planning. We do hope you will give us another opportunity to regain your confidence in our property on a return visit.
This hotel is centrally located, easy to get to the MAX the lite rail system. The hotel was nice, our room a bit dark, the room was comfortable. The only issue was the shower, it barely put out any hot water and the shower head and pressure was week.Genuine Hotels.com guest review
"Good downtown hotel"
Good downtown hotel, close to everything, easy to find. Valet parking is a bit pricey. Much cheaper to park your own carGenuine Hotels.com guest review
The Hotel is a Classic. The Service was excellent and my room was extremely nice.Genuine Hotels.com guest review
"Downtown at the Benson"
The hotel is lovely and conveniently located downtown just a few blocks from the Red Line train that comes directly from the airport. $2.50 is a great price for airport to hotel transit! The bad side of its downtown location is that sometimes I felt as if I had to run a gauntlet through the panhandlers and beggars who are everywhere downtown and some […] of them are aggressive in the way they ask for money.The free in-room wi-fi is terrible. They do have better services for a price. The business center is supposed to be free unless the printers are used but the the printers didn't work and I was charged for attempting to use them. After two phone calls I still have not been able to get the charges removed from my credit card. The gentlemen at the concierge desk were friendly and helpful. The front desk personnel were also pleasant. Read moreGenuine Hotels.com guest review
Concierge staff made our trip a very memorable experienceGenuine Hotels.com guest review
"Elegance in the City"
Great place. Staff was wonderful. Concierge was very helpful. Room was awesome. Will definitely recommend to othersGenuine Expedia guest review
Great classic hotel. Service was very niceGenuine Hotels.com guest review
"Beautiful old hotel,very comfortable and clean"
would recommend. did not use eating facilities. Close to train station and other eating areas. This trip was pleasure but would stay for business also.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thanks for your review. We appreciate your recommendation and hope to see you again.
"Grand Old Hotel"
The Benson is a bonafide Grand Hotel. To modern travelers, grand hotels may be less luxurious and less spacious than similarly priced resorts, unless you can spring for a suite. When the Benson was built, residents lounged not in their rooms but on the mezzanine, where they could meet friends and begin conversations with new acquaintances. This hotel […] is gorgeous, the rooms well appointed and very clean, and the staff outstanding. I recommend it to all who can appreciate the history and the beauty of rare woods, fine craftsmanship and old fashioned service. Read moreGenuine Expedia guest review
"Portland part business / part pleasure"
Went to Portland for several business meeting but brought my 17 yr old son. The location of the Benson was central to EVERYTHING. We walked to Pioneer Square, the waterfront, Voodoo Doughnuts, and the Jeld Wenn stadium for a Timbers game.Genuine Expedia guest review
"Nice classic hotel"
Definitely has turn of the century charm. If you are looking for cutting edge amenities look elsewhere. If you are looking for an comfortable stay, superb staff and unbeatable location...this is your spot.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review!
Awesome hotel. Very beautiful inside. Close to Japanese and Chinese Gardens...visited both. Experienced peaceful male apparition in our room.Genuine Expedia guest review
Stay in a penthouse suite! Beautiful, huge, so nice...worth it, for sure!Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your kind words! We are thrilled that you had such wonderful things to say. We look forward to seeing you again.
Where is the in room frig?Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to review your stay. We apologize for inconveniencing you. We hope that you will stay with us again in the future!
"Old World Luxury"
The hotel is full of great architecture, the room was wonderful, the bed was so comfortable and the amount of outlets was more them enough (with the exception being the carpets needing a deeper vacuuming, the room couldn't get better) , the dinning area is great, so is the main lobby. The stairs bannisters are fantastic, the service was friendly and […] the staff are knowledgeable and nice. I will defiantly be staying her again. Plus on an upside this location is only six blocks away from my church so I made it to Sunday service and got to take in some of the city. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay at The Benson Hotel. We look forward to your return visit.
"Very nice experience"
The music performance every evening was so beautiful and enjoyable, the dishes was also very delicious. Everything was fabulous.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit Portland!
Deluxe king room needs two confortable chairs and this room had one. One light out in the bathroon....Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to write a review of your recent stay with us. I certainly appreciate all of your feedback.
"Great Night Sleep"
The staff is so accommodating and the beds ensure a good night's sleep. The Benson is our place to stay when we are in Portland.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic and thorough review. We are so pleased you enjoyed your stay with us. We look forward to your return visit.
While these rooms are a tad overpriced and expensive we had a lovely night. The rooms is beautiful, and very comfortable with a nice couch, tv, desk and comfortable bed. The bathrooms, while old, were still comfortable, however; our towel bar was falling off the wall. We spent our wedding night here and the front desk had champagne and strawberries […] waiting for us when we checked in. Was a lovely night. Good service. Beautiful heavy robes. While we had to close the window to shut out the yells and noises from downtown Portland, the AC kept the room comfortable and was very quiet. Overall a lovely stay. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are delighted that you chose to celebrate your special occasion at The Benson Hotel. We strive to provide extraordinary service and we appreciate your recognition of our exceptional staff. We hope to become a tradition and welcome you back soon.
"Decent Hotel in a convenient location."
The Hotel although was advertised as a 4 star hotel, turned out to be a 3 star hotel. The facility was okay, again regular holiday inn type. The lobby was decorated and looked grand, but the hotel rooms were average. The room did not have a refrigerator. The bathroom/sinks were outdated. The carpet, phones, lamps was also outdated. The bed was okay. Our […] room's view was not good, maybe the other rooms could have been better. On the whole, I felt the price of the room was charged at a 4 star level, when the stay was actually a 3 star level. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We sincerely appreciate your feedback and will utilize your comments during future planning. Thank you for reviewing your stay!
Old building with face lift, bedding was made but wasnt clean. bathroom is not upto the standardGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your input and we hope your travels bring you back our way again.
"Location and customer service!"
Excellent service! The hotel was so well located to the different venues we were going to visit. Plenty of great places to dine and wonderful cafes nearby to get your daily dose of caffeine. Highly recommended!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay. We look forward to your return visit.
"Comfortable and Convenient"
My wife and I enjoyed The Benson Hotel very much for our four night stay. The hotel was elegant, beautifully designed and well serviced by ample staff. We felt quite secure and all our requests were easily met. Access to TriMet transportation is excellent and there are some good neighborhood restaurants within short walking distances. We were very happy […] with our choice of lodging and had a relaxing and interesting Portland vacation. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for providing such a kind a review. We are pleased to read you enjoyed our accommodations and our proximity to so TriMet transportation! We look forward to seeing you the next time you visit!
"Exactly The Place to Be."
Always Amazing Quality of Service and Truly Comfortable Rooms. Love the fact that they do not have small individual personal care items and utilize the dispensers. Great Way to conserve on Waste.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the wonderful review! We are pleased that you value conserving on waste as much as we do. We look forward to seeing you again!
Enjoyed the benson very much, will definetly be staying there again in the near future.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your kind words! We look forward to seeing you again.
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