"It fully lived up to expectation."
Stayed just one night for a bachelor party. The 6h floor suite was bright and comfortable. Lots of old world charm in the lobby bar lounge area downstairs. The wood paneled walls throughout the building give an intimate feel of what is like to live large in the early 20th century. The hotel has every modern feature I needed from strong wifi to cutting […] edge TVs with proper HD feeds. It amazes me how many nice hotels still don't have HD in 2014. Anyway, the Benson's luxury is well worth the price for the location. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are thrilled we could provide you with a wonderful place to stay for your bachelor party. Thank you for choosing to spend such a momentous occasion at The Benson.
"Awesome location, uncomfortable bed"
The stay was wonderful, great location! The concierge and front desk were very helpful for us to navigate since there were many roads closed due to the marathon. room was nice, but the bed was hard as a rock - so as long as that doesnt deter anyone from sleeping well, it's a great stay for the price!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your feedback. I hope we have the pleasure of seeing you again on a return visit to Portland.
"Benson Hotel : Always solid"
The benson never changes. Great food, great service and jazz in the lobby bar. Great location and tempur-pedic mattresses always make this a must stay if they have a vacancy.Genuine Hotels.com guest review
Headquarters for an escape with my daughter---wine, a concert, shopping. We couldn't have been more comfortable. The staff was both professional and welcoming.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your wonderful review. We are thrilled we could provide the perfect escape base for you and your daughter.
"Nice place overall"
This hotel is a Portland classic. Older hotel in the middle of the clubs and bar scene. Nice place.Genuine Hotels.com guest review
"An ideal location in Portland"
Beautiful hotel. Very classy and with that old fashioned charm that sets it apart. Nice, comfortable room, a bit small but perfectly adequate. Great service! We felt like we were in a palace.Genuine Hotels.com guest review
The Benson Hotel is an historic icon. The hotel itself is ornate and beautiful. The price was on the high side but worth it for a special treat or occasion.Genuine Hotels.com guest review
"Lots of original character"
I was really impressed that this hotel has been maintained so impeccably. There is a ton of original, very ornate detail work in the lobby and restaurant, and the rooms as well had nice original details like sash windows and high ceilings with crown molding. You really get the old-world charm that people look for in hotels like these.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are delighted to read you enjoyed our historical hotel and its beauty. We thank you for your kind comments.
This hotel need to update the room and better overall serviceGenuine Hotels.com guest review
"Staff and ambiance was the best part of our stay."
We were allowed to check in a little earlier, which was nice. The room was comfortable and met our basic needs. The bed was very comfortable with ample supply of down pillows. There is no vent in the bathroom so showers were a bit steamy. Breakfast in the lobby was delicious and helped start off our day right. Overall, I would return to the Benson Hotel. […] It had an old feel to it; still very comfortable with excellent staff service. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to review your recent stay with us. We appreciate your lovely words, and strong recommendation to other travelers.
"Meh. Expected better"
For being a grandiose hotel, I expected better but it was alright. The need to upgrade their blackout curtains though. They don't truly close and over the years so many people have attempted to so now they are ripped and full of pin holes.Genuine Hotels.com guest review
Walking distance to most downtown sites. Beautiful woodwork throughout lobby & building.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are pleased you enjoyed our central location and property decor and facade. We hope to serve you on a future visit to Portland.
It would be nice to have coffee out a little longer than 8am.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your five-star review! I appreciate your constructive feedback as well.
We loved our stay at the Benson. We were able to bring our beloved dog and have him stay with us as they allow dogs. It was also a very convenient location since we were going to a wedding in the Crystal Ballroom downstairs and a reception across the street. All the staff were very helpful and easy to talk with. We would definitely stay here again!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We would be honored to serve you on a return visit to The Benson Hotel. I am thrilled we could provide both you and Fido with a lovely stay.
"Once a great hotel"
For years I have heard how wonderful the Benson hotel is. However, I was not pressed, it seemed average. Small room and dirty carpet. Also, the wood windows were warped very hard to open and close and had not been maintained. The window had dry rot and not painted in years as the paint was flaking off everywhere. The front counter person was just okay […] as well, not overly friendly. We did order room service and the person that brought the meal was very pleasant. For the price of this hotel I expected much more. Doubtful that I would return. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to see we did not meet your expectations. I apologize for your experience on this occasion. We appreciate your feedback, and look forward to serving you again with the hope of renewing your confidence in our hotel.
The Benson is a very nice classic hotel located downtown. You can walk everywhere from here.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your feedback. I hope we have the pleasure of seeing you again on a return visit to Portland.
Older crowd, room size was perfect. Amenities in room not so much. Had to call for slippers and the room had no refrigerator or mini bar as stated. When I called the front desk stated they could move me however I would loose my view...so rooms with views have less amenities than rooms with no view?Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide feedback in regards to your stay. We do apologize that you encountered a less than satisfactory experience with our guest rooms. That is never our intention. We appreciate your feedback, and look forward to serving you again with the hope of renewing your confidence in our hotel.
Excellent. Staff and very accommodating. Good food at resteraunt reasonably priced.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you very much for your wonderful five-star feedback!
"Benson hotel - 3 different rooms in 3 nights"
Arrived in the afternoon - Was greeted by hotel staff warmly, put on 12th floor, so was happy, room was clean - furnishings are comfortable though the hotel is old... I think it's supposed to be charming. Needed to do some work quick, but room next to me was quite loud with people knocking on the door, saying "houseKEEPING!" and laughing and joking, […] room walls are not thick! sounded like people were knocking on MY door every 5-10 minutes. They left for awhile but then came back, I turned up the tv obnoxiously loud to both drown out their voices and to focus on the few things I had to finish up. I left for the evening, but got back at 9:50p, it sounded like there was a get-together complete with a guitar playing in the room, went to front desk (offered to send security to warn guests, but figured that was futile) and got a assigned a new room on the 4th floor. 4th floor room had some road noise, though I liked it better than 12th floor party. This room unfortunately quit working out on Saturday - the door latch quit working so I was locked in the room while my two friends were locked out. they literally broke down the door to come get me, scared me to my wits end, and then the two managers were in my face as I'm shaking - trying to "fix things", got upgraded to a suite, and room service, which I had to repeatedly tell front desk upon check out that it was comped. No one really followed up to make sure I was okay, we never saw mgmt again. couldn't pay me to stay here again! Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am very disappointed to see we did not meet your expectations on this occasion. I apologize and hope we have the opportunity to restore your confidence in The Benson with a return visit. We welcome the opportunity to discuss your experience in further detail offline.
"Great location for everything"
We really enjoyed our stay at The Benson. We were in a junior suite and the room was very spacious. The bathrooms are old and very tired though.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your 5-star review. I am happy to read you enjoyed your stay with us.
"Inner city businessmen's hotel"
This is an old, somewhat tired inner city hotel. The bathroom was tiny, and as a senior citizen, I was troubled by the lack of grab bars in the shower/tub, and the fact that the shower head was not adjustable for a short person. The lighting in the bathroom and the bedroom was inadequate; too dim for comfortable reading in bed, and extremely difficult […] for make-up, either in the bathroom or at the desk. There was no Wi-Fi in the room. I think the hotel is quite adequate for single businessmen, but not for families or senior citizens. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We apologize for your experience on this occasion. We will certainly take your feedback into consideration for future planning. We do hope you will give us another opportunity to regain your confidence in our property on a return visit.
"Lovely introduction to Portland"
Charming hotel and excellent breakfast. Definitely would stay at the Benson again.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We would be honored to serve you again in the future. Thank you for your lovely review.
"Way too old."
This hotel needs to be completely updated. Smells horrible and the phones in my room didn't work.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are disappointed to read of your experience at our hotel on this occasion. We apologize. Many of our reviews often describe our guest’s overwhelmingly positive comments from their visits and again, I am disappointed that was not your experience with us. We do hope you will give us another opportunity to regain your confidence in our property on a return visit.
"I love the Benson"
It's a nice place what else do you want! I am doneGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your lovely review. We hope to see you again on a return visit.
"Classic in need of a remodel"
Classic hotel, beautiful lobby, but my room was small and outdated. I won't stay there again - there are too many quality options.Genuine Hotels.com guest review
Room was averaged sized. Bathroom cramped and tile grout/caulk not in good shape. Staff are good.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We appreciate your positive and constructive feedback regarding The Benson Hotel. We apologize that you were disappointed with your accommodations, but we will take your comments and share them with our team. We do hope you will allow us another opportunity to show you the level of service and hospitality for which The Benson is known.
This was my first time staying at the Benson. Understanding that it is a historic hotel I still felt that the rooms were outdated. The bed was tempurpedic and comfortable but I was expecting a little more in terms of the tub/shower. Being a four star hotel I was thinking there would be a little more "wow." The view from the room was decent. We could […] see the Moda Center to the north and other downtown areas. The following morning we ordered room service and tho Read moreGenuine Hotels.com guest review
"Great location, good 4 star hotel for the price"
The hotel seems to be a historic structure, it's got an opulent looking lobby area. We booked the standard rooms, which are moderately sized- though they do have seating areas. The bathrooms are quite small but they've worked around that by providing a lot of shelf space. Overall the rooms are clean and well kept. It's more than adequate for a short […] stay. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are so glad to read you enjoyed our hotel and central location. Thank you for taking the time to write a review.
"Our favorite place to stay"
Our first stay at The Benson was 18 years ago and we have loved it ever since. It is our favorite place to stay in Portland, centrally located to all our favorite restaurants, Saturday Market, and shopping. Elegance and excellent customer service, great food and luxurious rooms keep us coming back. The bathrooms are poorly lit and have no fan but on […] our most recent stay, we were told they are about to update these items. That would change my overall rating to a 5. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are extremely honored to be a tradition in your family! We thank you for your many years of patronage and certainly hope to see you again soon.
"One of the best in Portland"
I have stayed many times at the Benson. It is my first or second favorite hotel in Portland. Everything is outstanding.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are honored to be among your top hotels in Portland. Thank you very much for your review.
First time in Portland. Loved it!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are so glad to hear you enjoyed your stay and time in Portland!
Street noise is really loud! Great locationGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. While I’m glad to see you enjoyed our great central location, I do apologize for the noise you encountered while staying with us. Being centrally located in Downtown Portland can come with the occasional noise commonly found in downtown areas. We look forward to your return visit and providing you with a pleasant night’s sleep.
Our stay at the Benson was wonderful. Beautiful hotel in a great location. Clean rooms and great service.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your lovely feedback!
"Very friendly and helpful staff"
The staff of the Benson were really great! They were always courteous and extremely helpful. The second day of our stay, the ceiling of our bathroom began to leak. The hotel immediately upgraded us ot a suite for the remainder of our stay. I would gladly stay here again.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for your understanding in this rare occasion. We apologize for the inconvenience you experienced while staying with us, but are glad to see our team acted swiftly and accordingly.
"great location-hotel was going through renovations"
I love The Benson and have stayed here many times throughout the years. This stay was timed with upgrades to wireless service which caused major issues for this business traveler and rest of the party. I wish they would have planned this type of maintenance for weekend. Upgrades to hotel; such as, windows did not affect me.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your 4-star review and your continued patronage of our hotel. I apologize for the inconveniences you experienced while traveling on business on this occasion. We can assure you that with improved Internet, your future visits to our hotel will provide a productive working experience.
Sorry not a friendly place. I was disappointed for the "blah" front desk staff when we arrived. Sorry spending a little over $1300.00 over 2 days in your establishment, my thought was I be treated better... The room decor: dated. Old.. Its okay for some things, but really... scratched up furniture, bathroom fixtures not working right, but lets not discuss […] the dated bathroom.. Just a sad old place... Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. I am sorry to read of your experience at our hotel. I apologize you may have received lackluster service. I will take this up with our team in order to see where we may make improvements . I would welcome the opportunity to discuss this in further detail with you offline.
"benson hotel stay"
Wonderful hotel, very clean, very helpful staff. The rooms were too hot especially bed and bathroom areas.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your constructive comments. I am happy to read you found our hotel clean and our staff helpful. I will share your review with our staff so as we may look into the heat issue you mentioned. We hope to see you again on a return visit.
I stayed at the Benson during a work conference and it was a good choice. Easily accessible via foot, close to many amenities, but not in the bustling area. If you have to stay in downtown Portland, I would recommend this hotel.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We really appreciate your kind words about our hotel and location. Thank you for your review.
"well kept and beautiful old hotel"
Everything was great--only complaint is the lighting in the bathroom of 716 is much too dimGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. We will certainly check out the lighting in that specific room. Thank you for the tip! We look forward to your return visit.
"Nice downtown location in a restored Portland gem"
This is a turn-of-the-century (20th Century, that is) restored hotel in downtown Portland, convenient to all downtown attractions. The rooms are small, but clean and well-appointed; the lobby is gorgeous, and the restaurant is also very nice. One drawback: no exercise facility on-site.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. I am glad to see you found our hotel conveniently located for your time in Portland. I am truly sorry that the details of our property were not shared with you upon check-in, as we do have a health club located within the hotel, available to our guests 24/7. I hope that you are able to return and fully utilize all of our amenities.
"Old fashioned charm and elegance"
I love the Benson. It is beautiful and elegant and not a chain! The rooms are really well-designed and comfortable. The hotel staff is overall helpful and nice. The fitness room is better than many and not as good as some I've experienced but they have several cardio machines and a lot of free weights. The bar and restaurant in the hotel are very good […] and always bustling. I like to get my coffee from a local business a couple of blocks away called Public Domain. I would never stay anywhere else when I'm in Portland. Read moreGenuine Hotels.com guest review
"Great, affordable downtown hotel"
Recently spent 4 days in Portland, and had to find a last-minute hotel. The Benson was terrific, all-round. The location is perfect, 3 or four short blocks from Pioneer Square, the MAX light rail, etc., in a delightful building. My room, a queen-size, was large, cool, and clean. The bed was super comfortable. I only ate breakfast once in the hotel, […] but it (blueberry pancakes) was delicious. Best of all, the hotel offers a companion fish program, which meant that I shared my room with a beautiful blue Betta for the duration. Perfect for the solo traveler. I happily recommend the Benson to others visiting Portland. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your recommendation. I am happy to read you enjoyed your stay with us and took advantage of our companion fish program. We would love to see you again on a return visit.
"Gorgeous Hotel, Great Location!"
My wife and I love travelling down to Portland for a long weekend. This is the first time we've stayed at the Benson Hotel. It was top end for our budget, but Portland hotels don't come too cheap most times. We love to hang out in the Southwest downtown core of Portland, and found this hotel allowed for us to walk almost everywhere. Pine State Biscuits […] for a breakfast meal did require us to take the car out once. Parking was a bit expensive considering the car didn't move but once. There are cheaper alternatives close by if you are not using the car during the trip. We didn't eat at the hotel, but that's not surprising the overwhelming food options that Portland offers. We did enjoy a complimentary wine tasting that occurred on Saturday night, and the lounge did offer some music and a very enjoyable atmosphere. I would stay here again, and do recommend The Benson Hotel. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your strong recommendation! We would love to serve you and your wife again when visiting Portland.
"A great place in downtown Portland!"
Walk to all sorts of places, but most importantly: Powell's! I really like old, classy hotels - if you're looking for modern and chic, this isn't your place. But if you like the charm of a bygone era in great condition, come here!Genuine Hotels.com guest review
"Beautiful restored lobby and good location"
Great beds, minor nuisance of light burned out in bath and broken bath shelf. Staff responded immediately.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel While I apologize you experienced an issue in your guest room, I am happy to read that our staff responded quickly. Thank you for your review.
"Nice hotel downtown"
Within walking distance of all you'd want to see downtown.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review.
"Historic & Charming"
The Benson is lovingly preserved with wood and marble details not just in the entry area, but also in the stairwells! When so many hotels are "hip" with minimalism to the extreme, the Benson is like and elegant lady with an updated wardrobe. The rooms are traditionally appointed, but detailed with anticipation of what today's traveler needs in the way […] of convenience. Each bedside lamp has 2 outlets for electronics, there are two luggage racks - not just one! The bath has a small cabinet with supplies, but also with room for toiletries. The upholstered chair has an ottoman - to really be able to lounge. All small details that together greatly enhance your stay. Request an upper floor, as the street noise in the morning can be annoying. Read moreGenuine Hotels.com guest review
Benson is a fine old and well cared for hotel. Only complaint volts of loud people on street late at night.Genuine Expedia guest review
"A Room with a View?"
Our stay was less than acceptable. We arrived on a Friday afternoon by car and pulled into the valet on street parking. We got out of the car to check in and were greeted by a rude valet attendant who was on the phone and nearly yelling at us to get out stuff out of the car so they could move it. I was taken aback by this rudeness, and the fact that […] there were no other cars there and a clearly marked allowance for 15 minutes in that slot. We complied and carried our bags into check in, where we were not greeted at all by a disinterested clerk. Finally she looked up and asked if she could help and said we are checking in. She took my name and credit card then asked how things were going this afternoon, to which I replied not too well. That apparently was a signal to her to ignore me altogether. She made no response to my comment at all. Didn't ask why. Didn't ask if there was anything that could be done to make it better. Just kept her head and eyes down, and completed the paperwork not saying another word to me except to shove the room keys at me, not even telling me my room number. We had to open the folder to see where our room was. We got to the room, which was ok - and opened the window to see that our 12th floor room faced a solid brick wall. Nothing in either direction or up or down but brick. We later walked outside and looked around the back of the hotel and there is a huge brick building behind the hotel that appears to provide the same view to all. Read moreGenuine Expedia guest review
Over rate & over priceGenuine Hotels.com guest review
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