All hotels in Portland, Oregon, United States of America
1 room, 2 adults
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309 SW Broadway, Portland, OR, 97205, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 1,197 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.5
4.0 / 5Excellent
"Would go back"
Great location, friendly/helpful staff. A couple of small things: hallway noisy and shower grout could use a cleaning
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
Thank you for constructive feedback about the noise levels in the hallway and the shower grout needing a cleaning. We will certainly pass this information along to the appropriate staff so that your stay will better in the future. We are happy to hear however that you enjoyed our location and friendly staff.
Other trip Mar 9, 2015
A Traveler
US
3.0 / 5Good
Hotel was nice, valet parking a nightmare. Valet staff was condescending when I had trouble with parking the car out front. It was a rental car and I was a little unfamiliar with the steptronic device. Very rude. Won't stay there again because of it.
Genuine Expedia guest review
Other trip Mar 9, 2015
Debboe
US
5.0 / 5Outstanding
"Beautiful upscale hotel in downtown Portland"
Highly recommend this property. Very courteous, efficient staff and a very comfortable room
Genuine Expedia guest review
Other trip Mar 6, 2015
Wendy
US
4.0 / 5Excellent
"Noisy penthouse"
The hotel in and of itself is impressive. We were upgraded the first night to P1. Large suite, very upscale, very noisy. The equipment noises woke us up all night long. We complained the next morning and were assigned to another room. It was pleasant and quiet.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Exceeded our expectations"
Loved the hotel and the people who work there. When we checked in, they said, since it is your birthday, we have upgraded you to a suite. Tom & Michael sent delicious brownies to our room and gave us two passes to the Chinese Gardens. John was a delight in the Palm Court, smiling, happy and enjoyable.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We are delighted to hear that your stay with us exceeded your expectations. We will pass the kind remarks about John to the appropriate staff. We look forward to seeing you the next time.
2 night romance trip Feb 28, 2015
Roger
US
5.0 / 5Outstanding
"A beautiful place for an anniversary."
A Beautifully elegant hotel right in the heart of the city. The service was excellent. The staff was superior. The rooms were quiet with no street noise. Our stay was pretty much perfect except the bed was a little on the hard side.
Genuine Expedia guest review
Other trip Mar 2, 2015
Kris
US
5.0 / 5Outstanding
Great location! Pleasant staff and beautiful hotel.
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
US
3.0 / 5Good
"Old, Grand, and Tired"
We stayed in a deluxe king room. The bed was great, but the room was dark and the paint and wallpaper needed to be re-done. The bathroom was very small and awkward. All in all, the room was not nearly as grand as the public spaces in the lobby area. Great location and the price was fair for downtown, but not what we were expecting based on the reviews. We can't help but wonder if we could have done better for roughly the same cost at a different downtown hotel.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
Thank you for your candid review of your stay at The Benson. We're sorry to hear that the room was not up to your standards. We are happy that you were able to give us constructive feedback, as that helps make all future stays for guests better.
1 night romance trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"A great Hotel in Downtown Portland"
We had a great time. The hotel is great. In Downtown Portland with shopping, food and local attractions in the area all within an easy walk.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
Thank you for your kind remarks about The Benson. It’s always wonderful to hear that our location, food and hotel were appreciated by a guest such as yourself.
1 night romance trip Feb 14, 2015
Linda
US
4.0 / 5Excellent
"Happy"
Had a great time. The hotel staff was incredible. The gentleman at the desk gave my granddaughter a bear and a fish for the night. The special touch made our stay pleasant
Genuine Hotels.com guest review
1 night family trip Feb 19, 2015
david
US
5.0 / 5Outstanding
"Celebrating a birthday"
We were there to celebrate my mom-in-law's birthday and had an amazing time! What a fabulous hotel! Huge kudos to Mike, the Concierge, who squeaked us into an awesome restaurant where we were treated like royalty.
Genuine Expedia guest review
Other trip Feb 23, 2015
Dianna
US
4.0 / 5Excellent
"Good staff. Great suite. Lovely structure."
Super comfy bed.
Genuine Hotels.com guest review
1 night romance trip Feb 20, 2015
Rene
US
2.0 / 5Fair
"Room Evaluation"
To start, providing only valet parking is an issue and at $33 a night is excessive. Then the room was small, not at all like the photos we saw on the website. The bathroom was tiny, dirty, and the sink had cracks in the bowl. We've have stayed in other hotels with equivalent (or nicer) rooms for half the price of this one. We could hear all the traffic noise from the street below and the noise of revelers in the hallway (it was after midnight before the halls were quiet). My wife is an asthmatic and sensitive to tobacco smoke. This was supposed to be a smoke-free hotel, but my wife could smell cigar smoke. I called the desk and whoever answered said they would have security check it out. I never heard back regarding what security found, so I don't know that security did anything or if they were ever called. The staff we dealt with were pleasant, and the cashier, after hearing our complaints,said our costs would be refunded but this has not happened as of this date. I would not recommend this hotel to anyone and will not ever stay there again.
Genuine Expedia guest review
Other trip Feb 21, 2015
A Traveler
US
4.0 / 5Excellent
Great location, very comfortable beds with nice linens. Good value. Great staff at breakfast and car valets. Bathrooms need some updating
Genuine Expedia guest review
Other trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
Slightly expensive but a great hotel. Great staff. Great decoration.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Old and very nice!"
I hadn't visited this hotel in many years. I am pleased how Coast Hotels has brought some life back into this grand palace. Room was basic two double and was very well appointed and up-to-date in every way. I was pleasantly surprised. Will return.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
It’s great to hear that you had a wonderful stay with us and will return again. We look forward to seeing you the next time.
Other trip Feb 16, 2015
DoubtingDuck101
US
5.0 / 5Outstanding
"Highly Recommend"
My husband and I just went for an over night getaway and it was great! The most comfortable bed we have ever slept on. It was a great hotel, service was great, close to everything down town and The Pearl district. The only complaint would have been our service in the restaurant. We were the only ones in the restaurant at the time and he was very slow and just overall seemed disinterested in his job let alone taking care of us. But for me that was a reflection of him not The Benson. Other than that we loved our stay.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We appreciate that you took the time to write a review of your recent stay at The Benson. Although we are never happy to receive negative remarks about The Palm Court, we do appreciate your constructive criticism as it helps us improve. We are glad that overall your stay with us was great.
1 night romance trip Feb 13, 2015
Dana-jean
US
4.0 / 5Excellent
"In downtown Portland."
We were struck by the majesty of the lobby and the proximity to a very active Portland night life.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
We are happy to hear that you had a delightful stay at The Benson. We appreciate your positive feedback about our lobby and proximity to Portland nightlife. We hope that you will stay with us again the next time.
Other trip Feb 15, 2015
gloria
US
5.0 / 5Outstanding
"good deal"
location and rooms made my very happy.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
It’s wonderful to receive such positive feedback about our hotel. We’re happy that you enjoyed your recent stay at The Benson.
4 night family trip Feb 7, 2015
RAAFAT
US
5.0 / 5Outstanding
"Benson"
Awesome upgrade to the penthouse suite, what a beautiful getaway. Perfect service by all the staff.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
Response: We’re delighted to hear that you enjoyed your upgrade to the penthouse suite and had a beautiful getaway. We hope that you will choose to stay with us the next time that you are in Portland.
2 night romance trip Feb 11, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place"
Room wasn't as fancy as the site makes it seem. But bed was comfortable.
Genuine Hotels.com guest review
4 night business trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"Lovely Stay! - Just please get new towels"
This hotel was quite lovely and the service wonderful. My only reason for not giving 5 stars is that one of my towels had holes and the others weren't on par with the quality of the rest of the hotel either. The toilet lid and sink were both cracked too which isn't a big deal, but does impact one's initial impression. I'd still absolutely come back though, especially for the beds - so comfy!
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We appreciate your constructive feedback about our towels and bathroom fixtures. We will endeavor to make the appropriate changes, so your stay with us in the future is more comfortable. We are happy to hear however that overall your stay with us was enjoyable. We look forward to seeing you again the next time.
3 night trip with friends Feb 5, 2015
Joyce
US
5.0 / 5Outstanding
"Location is great."
Outstanding and friendly employees. Good food, very nice room, lovely lobby seating and a wonderful walking neighborhood.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We are happy to hear that you enjoyed the food, room, lobby, and walkability of The Benson. We greatly appreciate your 5 star review of your recent stay with us.
5 night romance trip Feb 6, 2015
Patricia
US
5.0 / 5Outstanding
"Birthday business"
I love the Benson Hotel, and choose to stay here every time I'm in town for business. This trip coincided with my birthday, so I called the manager, mentioned it was a special trip, and asked if a corner of the beautiful lobby bar could be reserved for a gathering of friends. Bar and bar service did not disappoint. However, after 4 years of staying there, I had the pokiest room I've ever been given! It had the King bed I requested, but there was no room left to swing a cat!
Genuine Hotels.com guest review
1 night business trip Feb 2, 2015
Devki
US
4.0 / 5Excellent
"Beautiful 100 yr old gem"
Excellent hotel for those of us that appreciate the fine woods and decorative elements from by-gone days. The lobby is spectacular and the rooms are similarly maintained to the period. Just make sure you get a room away from the mechanical equipments as they can be noisy. The King bed we had was superb. Would I return - yes.
Genuine Expedia guest review
Other trip Feb 8, 2015
Ric
US
5.0 / 5Outstanding
"Downtown Portland Stay"
We loved your hotel, but on the second night was very noisy outside. We asked to be up high and the garbage trucks or construction was loud all night long. We like to keep window open for fresh air, but had to close. Location was close to great restaurants and shops. I would stay there again and already recommended it to family who are staying there this month. The price for a four star was excellent. Thank you
Genuine Hotels.com guest review
3 night family trip Jan 24, 2015
Sylvia
US
5.0 / 5Outstanding
"Very Nice !"
The Benson was a referral from a good friend and certainly lived up to our expectations and then some .
Genuine Hotels.com guest review
4 night family trip Jan 28, 2015
JamesC
US
4.0 / 5Excellent
"The Benson is a great stay."
The hotel was quite nice and the lobby is a standard for old world charm. We'll definitely come again when we're in town.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
We are grateful that you took the time to review your stay at The Benson. We look forward to seeing you on your next visit to Portland.
Other trip Feb 2, 2015
James
US
4.0 / 5Excellent
"Classy old world comfort"
Valet parking was so efficient! Nice desk staff in beautiful setting.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
We appreciate your kind words about our desk staff and valet. We hope that you will stay with us again the next time you’re in Portland.
Other trip Feb 2, 2015
Mary
US
3.0 / 5Good
"Older hotel, seen better days"
The hotel is probably more 3 star than 4 star. Good service, fairly nice room, but the bathroom was a little dingy from age (cracked porcelain sink, dark grout in tub) and the whole hotel really shows its age--worn carpets in hallways/lobby, scratches in brass plates/fixtures, ancient elevators.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
Thank you for your candid review of your stay at The Benson. We will make sure to forward your remarks to the appropriate team. We do hope that you will stay with us again the next time you’re in Portland.
Other trip Feb 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful service!"
Our stay was for work but we also stayed an extra day for fun. The staff was delightful and everyone was kind. We had an 8 month old baby and when I asked Stephanie if she could find a quiet room, she was pleasantly accommodating. There are those who are not kind to couples with small children but our experience was great. Thank you.
Genuine Hotels.com guest review
2 night business trip Jan 29, 2015
A Traveler
US
4.0 / 5Excellent
"Beauty older style/feel hotel"
Stayed for our wedding night and the hotel was wonderful. Within walking distance of lots of great things downtown. Only knock was that it didn't have a fridge in the room for keeping food or anything cold
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
We are delighted to hear that your stay at The Benson on your wedding night was wonderful. We are sorry that the lack of a refrigerator in your room was an inconvenience. We do have refrigerators available and would be happy to accommodate you the next time that you stay with us.
Other trip Feb 1, 2015
Paul
US
5.0 / 5Outstanding
"Fantastic vintage hotel"
The Benson Hotel was located within walking distance of everything we had planned on seeing. The staff was courteous and friendly, and the rooms were clean and comfortable. Despite being located near several main thoroughfares, it was nice and quiet. I plan on reserving a room there again.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We are happy to hear that you will reserve a room at The Benson again. Thank you for the kind remarks about our staff, as well as the comfortability and cleanliness of the rooms.
3 night family trip Jan 26, 2015
Nancy
US
4.0 / 5Excellent
"Nice little room"
Hotel was nice and perfectly located in downtown. Rooms are a little small but the main disappointment was the shower. There is hardly any water pressure and the luxury shower head installed couldn't perform as built because of the lack in pressure.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We are happy to hear that enjoyed your stay at The Benson, particularly our downtown location. We are sorry to hear that you found your room to be small and the pressure of the shower inadequate. However, we greatly appreciate your feedback and will take it into consideration.
2 night romance trip Jan 23, 2015
David
US
3.0 / 5Good
"Dated hotel"
Decent hotel by Portland standards but not a 4 star hotel in any major city. Hotel and rooms/hallways were very dated and there was an old musty feel to the rooms, probably due to the furniture and the fact that Portland is usually cloudy. Bathrooms were tiny and not renovated. The bed was very comfortable though. Unless this hotel gets a major renovation, I probably would not stay again.
Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel
We greatly appreciate your candid review of our hotel. We will make sure to relay this information about The Benson’s rooms, furniture and bathrooms to the appropriate team.
1 night business trip Jan 27, 2015
MICHAEL
US
5.0 / 5Outstanding
"Amazing and Elegant"
I felt really out of place in this hotel. It was much more upscale than I am used to, but saying that, it was a beautiful hotel. The rooms were large, clean and well stocked with all amenities. The bed was amazing with one of those Tempurpedic foam mattresses that form fit. Best night sleep in a long time. The hotel staff was always helpful and courteous.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
We greatly appreciate your 5 star review of The Benson. We’re glad that you enjoyed our downtown location, large rooms, and Tempur-Pedic beds. It’s unfortunate to hear that you felt out of place at The Benson, but we hope that you will still stay with us again and perhaps feel more at home next time.
Other trip Jan 29, 2015
Scott
US
5.0 / 5Outstanding
The hotel was everything that it was advertised to be.
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
4.0 / 5Excellent
"Met Expectations"
Gorgeous lobby, nice hallways, comfortable and surprisingly large rooms for the age of the hotel; rooms show their age but in a nice way. Lobby bar was jumping. Beds comfy. A generally pleasant stay. Only quibble is maid service cleaned up the room significantly after five in the evening. Still, a very nice place to stay.
Genuine Hotels.com guest review
2 night romance trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"The Benson Rocks"
The Benson never lets you down.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Laura
US
3.0 / 5Good
"historic hotel great location, poor service"
A beautiful hotel in downtown Portland. Great location in walking distance to powell's, great food coffee and the max train. Rooms are clean and the pillows and beds are comfortable as long as you like very firm mattresses. Free wifi bit no other frills. There is no parking at the hotel and you would think the staff would be more knowledgeable and helpful in this area. I ended up walking around the block a few times to read the parking rates if the various lots. The US bank had pretty good rates for overnight parking.
Genuine Hotels.com guest review
2 night business trip Jan 23, 2015
Joel
US
2.0 / 5Fair
"On 2nd thought. No."
The Benson Hotel was gorgeous. From the curb to the bedside. Absolutely gorgeous. The bed, on the other hand, was quite possibly the most uncomfortable piece of furniture I have had the displeasure of experiencing. My husband sleeps a bit softer, I sleep a bit firmer. I think the bedbug cover may have been the only cushion on the entire furniture. We were both absolutely miserable. It was the defining reason we did not stay for the 2nd night of our reservation. We made it all the way until 10pm and packed up and went home. (We're from the valley and were celebrating an anniversary) The other deciding factor for us was the unbelievably thin walls. We were awakened, on Saturday morning, by a security guard asking someone "Why are you in this hallway...naked?" The conversation might have been amusing but it was also frightening. We were settling in for the evening, Saturday night, hearing the bridal party across the hall loudly exclaim that they could easily bring the party up to the room when the reception was over downstairs. That's when we packed. I recognize that naked men in the hall and weddings are not a nightly event but the point was I knew EXACTLY what was happening with my neighbors and that was quite uncomfortable. I will not be staying with The Benson, again. I will not be referring friends (or clients) to The Benson, ever.
Genuine Hotels.com guest review
2 night romance trip Jan 23, 2015
Peggy
US
5.0 / 5Outstanding
"Couldn't be better"
Everything was perfect! Couldn't have asked for a better place to take a "staycation". Highly recommend this hotel. Aside from the fantastic amenities and attentive staff, the location can't be beat! Mere blocks from anything you'd want to do in downtown Portland. Great job Benson Hotel!
Genuine Expedia guest review
Other trip Jan 27, 2015
Chris
US
5.0 / 5Outstanding
We enjoyed Portland and the Benson. And that's that
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"Lovely hotel"
This is a beautiful hotel with lovely rooms, good food and some nice entertainment In the lounge/restaurant. The hotel is close to Pioneer Square and just a few blocks from the train station or a short taxi ride. Staff were attentive; service In the lounge was excellent
Genuine Expedia guest review
Other trip Jan 26, 2015
Paulette
US
5.0 / 5Outstanding
"Great hotel!"
This was a great hotel. Great location! Friendly staff! Room services food was delicious. The only complaint was i hated the pillows. I could not sleep because they were too fluffy. Overall, i will be staying here again if we ever go to Portland.
Genuine Expedia guest review
Other trip Jan 26, 2015
Alison
US
5.0 / 5Outstanding
"Excellent location"
Spacious and neat. Close to everything, from restaurants to coffee shops to art galleries. Had a wonderful time. Would definitely stay there again.
Genuine Expedia guest review
Other trip Jan 24, 2015
Cheryl
US
5.0 / 5Outstanding
"Great weekend at the Benson"
Our concierge Tom was wonderful--very helpful.
Genuine Hotels.com guest review
3 night family trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel stay"
The whole area in general was great. The hotel was in a perfect central location. It is walking distance to pretty much everything downtown. The staff was very kind and The valet staff was EXCEPTIONAL!!!
Genuine Hotels.com guest review
3 night trip with friends Jan 15, 2015
Kelsey
US
5.0 / 5Outstanding
"Great downtown location"
Great place to stay if you want a lot to do within walking distance.
Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel
We’d like to thank you for your 5 star review! We’re happy to hear that our central location served you well during your stay.
Other trip Jan 20, 2015
M
US
4.0 / 5Excellent
"A lovely historic hotel"
Beautiful historic hotel with old-school service. The only negative was the exorbitantly expensive valet parking.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
A Traveler
US
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