"perfect location for a long weekend in Portland"
Fireplace in the beautiful lobby makes for a warm welcome on a rainy evening. Free tastings of local wine and live music were unexpected treats. Great location- easy walk to Pearl, downtown and quick drive to the hip east side.Genuine Expedia guest review
"Fabulous jewel of a historic property"
Incredible gem in the heart of the Pearl District. Staff went over and above to help with my disability accommodations. From a large accessible room to making dinner reservations at Andina, I have nothing bad to say about this delightful hotel. What a pleasure to see that the old has been preserved without sacrificing the historic and architectural […] elements. Some reviewers ding this property for its "shabbiness and worn decor." Where these guests might be more comfortable at The Nines, I was in seventh heaven--leaded glass, chandeliers, original inlaid wood room doors, astounding plaster ceilings, inviting lobby, scrolled ironwork, and obvious loving attention to its maintenance. Congrats to property owners and managers for not "upgrading" or erasing the original character of this 1909-era property. It requires an extraordinary amount of work to maintain such a flagship hotel. At one point in our two night stay, we sat in the Palm Court bar and watched dazzled as a staff-member climbed up a 15-foot ladder to change a bulb in one of the behemoth chandeliers. We slept well, all was quiet and serene, and we enjoyed fabulous room service with delicious hot coffee, bacon and croissants. I only hope that in the future, I will be able to return at the same great Expedia rate. Read moreGenuine Expedia guest review
"We loved the Benson"
Had a great time! Just a little special stay for my birthday. The staff was great and extremely helpful. The location is great right in the heart of downtown Portland Or. The Hotel is beautiful, awesome décor of chandeliers and ornate all around. The lobby is a nice place to hang out and enjoy a drink near the fireplace. Loved the restaurant at the […] hotel, the food was delicious and dessert was to die for, yummy brownie sundae! This was by far the best hotel we have ever stayed at. The room was clean and the view was great! Robe and slippers provided made us comfy and warm. We would definitely stay there again and hope to do so soon! Read moreGenuine Hotels.com guest review
"Benson Hotel is a great place to stay"
It's my favorite hotel in PortlandGenuine Hotels.com guest review
Room smelled kinda funky coffee fiter wasn't changedGenuine Hotels.com guest review
Nice 10th floor room. Room service at breakfast was delivered on time.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel I’m glad that you could take advantage of our speedy room service. Thank you for your comments.
The hotel was very nice and the staff was excellent. I will stay there again. The room was quite comfortable and the hotel is in a great location. The restaurants in the immediate area make this a great location.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We’d like to sincerely thank you for your five-star review. I’m glad that our guest rooms and central location suited you well.
The staff was wonderful and helpful. The room was clean. My only complaint and I really would not call it a complaint is the room was a little small and not completely welcoming. I attribute that to the age of the hotel, we gave up the luxury of some of the newer hotels for a classic experience.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your honest feedback. It is certainly appreciated.
"The Benson is a WINNER!"
In town for a Trailblazers game. Blazers lost but The Benson was a winner! Fantastic staff, especially at the hotel bar and breakfast personal. Four stars is a definite under rating for this grand old hotel . We can't wait to return!Genuine Hotels.com guest review
"Love this place!"
Post holiday stay after visiting family so decorations were down unfortunately, but hotel is still beautiful and very classy. Food in restaurant was great, and wait staff was superb. Too bad the downstairs restaurant is not still open. Hotel is close to many good restaurants and other good places to visit. Will definitely come back.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel I am delighted that you enjoyed so much about your stay with us! I hope your return stay is sometime in the near future. Thank you.
"Simon Benson lives on!"
This is a classic old hotel in Portland. I had to fly out of town, decided to stay in Portland for a night. I had never stayed at the Benson, but certainly would again. All of the old charm, class, and ambiance has been preserved. Very nice experience.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We pride ourselves on providing our guests with a unique, classical hotel experience, and I am thrilled that we could give you just that! Thank you and we hope you will come again soon.
Delicious food and service!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for the 5 star review. We’re delighted that you enjoyed the food and service that was provided.
Poor, cold shower, noisy elevators, early morning alarms and P.A. Tests not very guest freindlyGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel While this is not the type of review we enjoy receiving, we appreciate your feedback nonetheless. We’ll take your words to heart when it comes to improving our offerings in the future.
"The Benson! Is there any other place to stay?"
Just a fabulous weekend in every regard. Staff couldn't have put on a better face for an important personage.....and it was just us! Jennifer was especially helpful and kind regarding our frequent presence at the Palm Court. Thank you for brightening up our visit! RichardGenuine Hotels.com guest review
"Beautiful hotel, great location."
Great rooms, comfy bed, convenient location. Pet-friendly!Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the 5 star review! We’re glad that you loved your rooms and the location of our hotel. We hope to see you soon.
It was excellent. My only complaint is the shower heads! I have had these in several other hotels also. It must be the de rigor showerhead. It is a big round one that sends out a halo of water. The halo gets bigger as it comes down, and in the center of the halo??? Nothing. Washing my hair was a major problem, taking forever to be able to rinse all […] the shampoo out. Go back to the old fashioned, plain old shower head (maybe adjustable!) Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re delighted that your stay with us was excellent and we do appreciate your feedback about the showerhead.
We stay at a different downtown hotel every year just before Christmas. It is a tradition for me and my wife. For the price we paid, we felt that this was one of the best experiences we have ever had in the the 10 years of doing this.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for the 5 star review. As someone who frequently stays in Portland, we’re glad to hear that this was one of your best experiences in the 10 years that you’ve been staying in the city. We hope to see you again.
The very large Christmas tree and ginger bread castle were fantastic. The employees were all very friendly.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We’re so happy to hear that you enjoyed your stay with us and that you loved the Christmas decorations. We hope to see you again soon.
"first trip to portland"
this is a great hotel in the heart of downtown PortlandGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re happy to hear that you enjoyed our hotel during your first trip to Portland. We hope that you’ll stay with us the next time you’re in the city.
"Great central location for exploring Portland."
Great overnight stay.Genuine Hotels.com guest review
"disappointed with my stay at The Benson"
Staying at The Benson is all about the experience. I booked one of the Penthouse Suites to celebrate my wedding night. I've stayed there before many times and wanted my new husband to experience what I remembered as such classic elegance and real, excellent service by the staff. I unfortunately was underwhelmed this time. I dropped off presents and […] the cake early in the day to the concierge, and tipped him very generously in hopes that he would take good care of us. The presents were in the room when we arrived, but the drinks were not chilled as I had asked (I even wrote the instructions in a thank you card to the concierge that also contained my gratuity), and the cake was not in the room. It arrived after we had already checked in, and when they brought it, I asked for ice to chill our drinks and the staff member said, "ice is on the floor below", so I had to go down and get it myself. Also, not what I expected from the wait staff of The Benson. I'm not trying to be picky but The Benson is supposed to be the best of the best. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are truly sorry and embarrassed to read of your experience with us on your wedding night. We sincerely apologize to you and your new husband for the inconvenience and frustration you encountered on what should have been such a special and memorable evening. We would welcome the opportunity to discuss your experience in further detail offline.
Bathroom very small, couldn't adjust shower water temperature..too hot or too cold. Kind of a pain to always have to use room key for elevator. Valet parking was difficult, had to stop in street.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide us with a review of your recent stay. While we’re pleased that you found our hotel to be beautiful, we apologize that you were not fully satisfied with our services. We hope that you will stay with us again in the near future and allow us another opportunity to regain your confidence in our property.
Location is ideal, but probably the best part about the hotel, the bathroom was dirty and the sink was broken.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for candidly reviewing our hotel. We’re glad that you enjoyed our location and will relay the information about the bathroom cleanliness to the appropriate team. We hope that overall, you enjoyed your stay with us and that we may again serve you on a future stay.
"Great decorations. 20 foot Christmas tree"
If you want to see some great holiday decoration during the season, this is the place to stay. They went all out for the holidays.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the 5 star review. It’s wonderful that you enjoyed our Christmas decorations!
"The 80's want their decour back!"
My stay at the Benson was fine. I was upgraded to a junior suite which was sweet! The room was very clean but the decour is very, very dated!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for the feedback, both positive and constructive.
"Perfect every visit."
Trip was a weekend jaunt from Seattle, to visit Powell's Books, record stores, museum, galleries and the nearby Little Bird bistro, plus a little street photography. The Benson's location downtown is perfect for all of this. I've stayed here several times, each stay has been perfect. Great staff, silent rooms even overlooking busy street, the Grand […] Dame of Portland hotels. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re incredibly happy to hear that you continually enjoy staying with us when you visit Portland from Seattle. Thank you for taking the time to give us such a glowing review.
"Great downtown location!"
Great hotel. Convenient location. Will stay there again!Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are very glad that you enjoyed your stay with us. We look forward to seeing you again next time.
Loved all the Christmas decorations! The bartenders were very personable and made for a nice end to our day in Portland.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We greatly appreciate that you took the time to write us a 5 star review. We’re so glad that you loved our decorations and bartenders. We hope to see you the next time you’re visiting Portland.
Beautiful hotel and the staff is amazing and friendly. Really beautiful for the holidays with so many things to do within quick walking distance.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel A sincere thank you for the 5 star review. We’re delighted to hear that you enjoyed the holiday decorations and that our staff was friendly.
"Lovely elegance in the heart of Portland"
Great old hotel that has been completely updated. Room was nice. Water pressure in shower was on the low side, and shower drain was on the slow side. Great service, great food from room service.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for your 5 star review. We’re glad that you enjoyed the service, food and room service. We sincerely hope that you’ll stay with us the next time you’re in Portland.
"Heart of Portland is at The Benson Hotel"
I love the Benson, and stay here every time I come to Portland. The staff is amazing, and the history can't be beat. The experience at the lobby bar...well, that is simply amazing. Great place to meet friends and have casual meetings.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are so grateful that you took the time to write us a 5 star review. We hope to see you the next time you’re visiting, and are glad that your experience was amazing.
"Convenient Weekend Spot"
The Benson Hotel is conveniently located between downtown and the Pearl district, allowing immediate walkable access to many of worth while restaurants and attractions in Portland. A reasonably priced parking garage in an adjacent office building makes traveling by car easy and affordable.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re so happy that you found our hotel to be a convenient spot for you to stay during the weekend. We hope to see you the next time you’re in the city.
"Night in Portland"
We liked the location and price of this upscale hotel, but found it to be a bit outdated. The closet door was pretty shabby and paint was pealing off the entire door. We received a mini-bar key, but there were only cookies and crackers available - no soft drinks or alcohol. In addition, the windows are not soundproofed, so at 6:30am we could hear loud […] sawing noises from street workers below. They also had a fire alarm go off in the morning, at which point they broadcast that they were looking into the problem, but around 5 - 10 minutes later reported it was not an emergency. Read moreGenuine Expedia guest review
"Great location in Portland"
Room was comfortable and mattress firm. Being in Downtown, I was pleased how quiet the room was.Genuine Expedia guest review
"Nice historic hotel in downtown Portland"
This hotel will make your stay a comfortable one and its location is probably the best value out of it. It is a couple of blocks from the Pearl District and within walking distance to many of downtown Portland attractions.Genuine Expedia guest review
"Cozy Downtown Hotel"
We found the Benson to be as pictured. A warm, inviting Lobby to meet w/friends&family. Enjoy a drink and listen to live music. Easy walking to train, shopping, cultural arts, dining etc. Over all pleasant experience!Genuine Expedia guest review
"I would not choose this hoteal again"
The hotel is in desperate need of a remodel, the beds were horribly uncomfortable & the streets outside were very noisy.Genuine Hotels.com guest review
"Weekend getaway in Portland"
Benson foyer is gorgeous, big/high ceilings, ornate woodwork, big fireplace, pet friendly. However I was a little disappointed in the room. I had called ahead to make sure that we got a pet friendly room, and was disappointed in arrival to find no water bowl for my dog, or pet treats (OK, maybe that is silly to expect, but another hotel had set the […] bar). Some of the bathroom tiles looked like it had mold, or aged poorly. The room overall needed a lift. Bed was comfy. Staff was very accommodating and friendly. Loved the location, just a few blocks from Saturday Market, many restaurants/bars, and shopping. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re delighted to hear that you enjoyed the location of our hotel and that our staff was friendly. We also appreciate your constructive criticism about the state of our rooms. Thank you for taking the time to review our hotel.
"A pleasant stay for three couples."
Booked three "Junior Suites" on the 4th floor. The rooms were available for early check-in, though cleaning wasn't quite done on our room. Room and foyer appointments were very nice. Only two complaints: 1) In addition to charging for use of the mini-bar contents, the hotel has a $30 charge for "re-stocking" the mini-bar that applies if one removes […] the contents and then replaces them. 2) The room lighting at night was way too dim. Read moreGenuine Hotels.com guest review
We were in town for family gathering. Usually enjoy staying at The Benson but this time, I felt the Jr Suite room that we had was really outdated as far as decor and the bathroom was really small and in need of updating as well. The room size was great but the carpet had spots on it and the window shades were dirty. The drapes smelled like cigarette […] smoke. Probably won't go back until remodelling takes place. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your candid review. We are sorry that our hotel did not meet your expectations. We appreciate your feedback, as comments from valued guests continue to improve the services we offer.
"Beautiful, Grand Hotel"
Beautiful older hotel. Was unexpectedly surprised by the complimentary upgrade to a suite upon arrival. I will stay here again but ask for a room not on the Broadway Street side of the hotel as it was very noisy in the early morning.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Your kind remarks about your experience at The Benson are greatly appreciated and will be shared with the appropriate team. We’re glad that you enjoyed your suite upgrade. We look forward to your return.
"Nice entryway but the rooms are dated."
The entry way is nice and distinguished, but the rooms need an overhaul. I was disappointed based on the other reviews that I read on hotels.com. Very overrated.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your honest review of your recent stay at The Benson. We apologize your expectations were not met on this occasion. We value your constructive feedback, as it helps us see where we may make improvements to ensure a wonderful stay for all our guests.
"Benson mostly great"
The hotel was lovely and service was good. Concierge Michael was wonderful. My only issues were with the poor room lighting and the fact that they refused to honor a $2 off coupon for breakfast that we forgot while dining and tried to use at checkout. A bit petty for a first rate hotel that charges $33 a day to park.....Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We appreciate your five-star review, however, we do apologize for your experience when trying to redeem your voucher. We certainly would welcome the opportunity to rectify this offline.
"loud service elevator"
Room was kind of dated. There was a crack in the tile in the bathroom. The employee service elevator was by our room which is very loud.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to read we did not meet your expectations on this occasion, and I apologize. We appreciate your feedback, and hope to serve you again so we may renew your confidence in our hotel.
"hotel is downtown Portland Oregon."
close to downtown. Very nice. Hotel is classy in the lobby. My room was small and I looked out at a wall. It was an internet special that was not very special. Room service is expensive but waiters are excellent. Bigger rooms I presume are a lot more expensive. Parking is expensive at 33 a night. Attendents very helpful as well as concierge.Genuine Expedia guest review
"Beautiful Downtown Hotel"
We had a great stay at the Benson. We were in town for a concert, and it is a very convenient location. Beautiful lobby and well appointed rooms.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your lovely feedback. We hope you had a wonderful time at the concert.
"$300 for THIS????"
For 300 dollars a night, i expected something better. I got the room so i can get ready with my bridesmaids the night before my wedding. We walked all the way down a hall into what looked like we were entering a broom closet. We entered the room and it was tiny!!! Barely any room to walk around! I mean, i spent $ 300!!!!! It was so embarrasing!!! I […] wouldnt recommend it to anyone! I think staying at a different hotel for half the price would have been much better. I was very dissapointed. The only good thing was that the staff were friendly. But the hotel was defidently NOT worth the money i spent. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am very disappointed to see we did not meet your expectations on this occasion. I apologize and hope we have the opportunity to restore your confidence in The Benson with a return visit. We welcome the opportunity to discuss your experience in further detail offline.
We enjoyed our stay and liked the hotel. Admittedly the place felt a bit tired. One small area of concern was that one of the prople at the door was not as forthcoming about parking. This was bothersome. Also a few of the desk people appeared more focused on the screens or tasks in front of them rather than provide eye contact and full attention while […] trying to obtain information. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to see we did not meet your expectations. I apologize for your experience on this occasion. We appreciate your feedback, and will certainly be addressing the issues you encountered with our team members.
"our room was a joke"
we paid over 200 for the room and hey give us a matchbox for a room and the window was a peep hole. I really liked how the staff say "welcome to the Benson Hotel" that was so special. but the room we got was only fit for a closet. what a disappointment! if you do stay there, I would demand a better room if you are not happy with what you get.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. I am disappointed to read of your experience with us, but I appreciate your constructive feedback.
"Old world charm a bit dated"
While the staff were great, the old world charm of the decor has become a bit dated. It felt rather like staying in an elderly aunt's house rather than hotel.Genuine Expedia guest review
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