"Great central location for exploring Portland."
Great overnight stay.Genuine Hotels.com guest review
"disappointed with my stay at The Benson"
Staying at The Benson is all about the experience. I booked one of the Penthouse Suites to celebrate my wedding night. I've stayed there before many times and wanted my new husband to experience what I remembered as such classic elegance and real, excellent service by the staff. I unfortunately was underwhelmed this time. I dropped off presents and […] the cake early in the day to the concierge, and tipped him very generously in hopes that he would take good care of us. The presents were in the room when we arrived, but the drinks were not chilled as I had asked (I even wrote the instructions in a thank you card to the concierge that also contained my gratuity), and the cake was not in the room. It arrived after we had already checked in, and when they brought it, I asked for ice to chill our drinks and the staff member said, "ice is on the floor below", so I had to go down and get it myself. Also, not what I expected from the wait staff of The Benson. I'm not trying to be picky but The Benson is supposed to be the best of the best. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are truly sorry and embarrassed to read of your experience with us on your wedding night. We sincerely apologize to you and your new husband for the inconvenience and frustration you encountered on what should have been such a special and memorable evening. We would welcome the opportunity to discuss your experience in further detail offline.
Bathroom very small, couldn't adjust shower water temperature..too hot or too cold. Kind of a pain to always have to use room key for elevator. Valet parking was difficult, had to stop in street.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide us with a review of your recent stay. While we’re pleased that you found our hotel to be beautiful, we apologize that you were not fully satisfied with our services. We hope that you will stay with us again in the near future and allow us another opportunity to regain your confidence in our property.
Location is ideal, but probably the best part about the hotel, the bathroom was dirty and the sink was broken.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for candidly reviewing our hotel. We’re glad that you enjoyed our location and will relay the information about the bathroom cleanliness to the appropriate team. We hope that overall, you enjoyed your stay with us and that we may again serve you on a future stay.
"Great decorations. 20 foot Christmas tree"
If you want to see some great holiday decoration during the season, this is the place to stay. They went all out for the holidays.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for the 5 star review. It’s wonderful that you enjoyed our Christmas decorations!
"The 80's want their decour back!"
My stay at the Benson was fine. I was upgraded to a junior suite which was sweet! The room was very clean but the decour is very, very dated!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for the feedback, both positive and constructive.
"Perfect every visit."
Trip was a weekend jaunt from Seattle, to visit Powell's Books, record stores, museum, galleries and the nearby Little Bird bistro, plus a little street photography. The Benson's location downtown is perfect for all of this. I've stayed here several times, each stay has been perfect. Great staff, silent rooms even overlooking busy street, the Grand […] Dame of Portland hotels. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re incredibly happy to hear that you continually enjoy staying with us when you visit Portland from Seattle. Thank you for taking the time to give us such a glowing review.
"Great downtown location!"
Great hotel. Convenient location. Will stay there again!Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are very glad that you enjoyed your stay with us. We look forward to seeing you again next time.
Loved all the Christmas decorations! The bartenders were very personable and made for a nice end to our day in Portland.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We greatly appreciate that you took the time to write us a 5 star review. We’re so glad that you loved our decorations and bartenders. We hope to see you the next time you’re visiting Portland.
Beautiful hotel and the staff is amazing and friendly. Really beautiful for the holidays with so many things to do within quick walking distance.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel A sincere thank you for the 5 star review. We’re delighted to hear that you enjoyed the holiday decorations and that our staff was friendly.
"Lovely elegance in the heart of Portland"
Great old hotel that has been completely updated. Room was nice. Water pressure in shower was on the low side, and shower drain was on the slow side. Great service, great food from room service.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you so much for your 5 star review. We’re glad that you enjoyed the service, food and room service. We sincerely hope that you’ll stay with us the next time you’re in Portland.
"Heart of Portland is at The Benson Hotel"
I love the Benson, and stay here every time I come to Portland. The staff is amazing, and the history can't be beat. The experience at the lobby bar...well, that is simply amazing. Great place to meet friends and have casual meetings.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are so grateful that you took the time to write us a 5 star review. We hope to see you the next time you’re visiting, and are glad that your experience was amazing.
"Convenient Weekend Spot"
The Benson Hotel is conveniently located between downtown and the Pearl district, allowing immediate walkable access to many of worth while restaurants and attractions in Portland. A reasonably priced parking garage in an adjacent office building makes traveling by car easy and affordable.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re so happy that you found our hotel to be a convenient spot for you to stay during the weekend. We hope to see you the next time you’re in the city.
"Night in Portland"
We liked the location and price of this upscale hotel, but found it to be a bit outdated. The closet door was pretty shabby and paint was pealing off the entire door. We received a mini-bar key, but there were only cookies and crackers available - no soft drinks or alcohol. In addition, the windows are not soundproofed, so at 6:30am we could hear loud […] sawing noises from street workers below. They also had a fire alarm go off in the morning, at which point they broadcast that they were looking into the problem, but around 5 - 10 minutes later reported it was not an emergency. Read moreGenuine Expedia guest review
"Great location in Portland"
Room was comfortable and mattress firm. Being in Downtown, I was pleased how quiet the room was.Genuine Expedia guest review
"Nice historic hotel in downtown Portland"
This hotel will make your stay a comfortable one and its location is probably the best value out of it. It is a couple of blocks from the Pearl District and within walking distance to many of downtown Portland attractions.Genuine Expedia guest review
"Cozy Downtown Hotel"
We found the Benson to be as pictured. A warm, inviting Lobby to meet w/friends&family. Enjoy a drink and listen to live music. Easy walking to train, shopping, cultural arts, dining etc. Over all pleasant experience!Genuine Expedia guest review
"I would not choose this hoteal again"
The hotel is in desperate need of a remodel, the beds were horribly uncomfortable & the streets outside were very noisy.Genuine Hotels.com guest review
"Weekend getaway in Portland"
Benson foyer is gorgeous, big/high ceilings, ornate woodwork, big fireplace, pet friendly. However I was a little disappointed in the room. I had called ahead to make sure that we got a pet friendly room, and was disappointed in arrival to find no water bowl for my dog, or pet treats (OK, maybe that is silly to expect, but another hotel had set the […] bar). Some of the bathroom tiles looked like it had mold, or aged poorly. The room overall needed a lift. Bed was comfy. Staff was very accommodating and friendly. Loved the location, just a few blocks from Saturday Market, many restaurants/bars, and shopping. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We’re delighted to hear that you enjoyed the location of our hotel and that our staff was friendly. We also appreciate your constructive criticism about the state of our rooms. Thank you for taking the time to review our hotel.
"A pleasant stay for three couples."
Booked three "Junior Suites" on the 4th floor. The rooms were available for early check-in, though cleaning wasn't quite done on our room. Room and foyer appointments were very nice. Only two complaints: 1) In addition to charging for use of the mini-bar contents, the hotel has a $30 charge for "re-stocking" the mini-bar that applies if one removes […] the contents and then replaces them. 2) The room lighting at night was way too dim. Read moreGenuine Hotels.com guest review
We were in town for family gathering. Usually enjoy staying at The Benson but this time, I felt the Jr Suite room that we had was really outdated as far as decor and the bathroom was really small and in need of updating as well. The room size was great but the carpet had spots on it and the window shades were dirty. The drapes smelled like cigarette […] smoke. Probably won't go back until remodelling takes place. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your candid review. We are sorry that our hotel did not meet your expectations. We appreciate your feedback, as comments from valued guests continue to improve the services we offer.
"Beautiful, Grand Hotel"
Beautiful older hotel. Was unexpectedly surprised by the complimentary upgrade to a suite upon arrival. I will stay here again but ask for a room not on the Broadway Street side of the hotel as it was very noisy in the early morning.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Your kind remarks about your experience at The Benson are greatly appreciated and will be shared with the appropriate team. We’re glad that you enjoyed your suite upgrade. We look forward to your return.
"Nice entryway but the rooms are dated."
The entry way is nice and distinguished, but the rooms need an overhaul. I was disappointed based on the other reviews that I read on hotels.com. Very overrated.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your honest review of your recent stay at The Benson. We apologize your expectations were not met on this occasion. We value your constructive feedback, as it helps us see where we may make improvements to ensure a wonderful stay for all our guests.
"Benson mostly great"
The hotel was lovely and service was good. Concierge Michael was wonderful. My only issues were with the poor room lighting and the fact that they refused to honor a $2 off coupon for breakfast that we forgot while dining and tried to use at checkout. A bit petty for a first rate hotel that charges $33 a day to park.....Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We appreciate your five-star review, however, we do apologize for your experience when trying to redeem your voucher. We certainly would welcome the opportunity to rectify this offline.
"loud service elevator"
Room was kind of dated. There was a crack in the tile in the bathroom. The employee service elevator was by our room which is very loud.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to read we did not meet your expectations on this occasion, and I apologize. We appreciate your feedback, and hope to serve you again so we may renew your confidence in our hotel.
"hotel is downtown Portland Oregon."
close to downtown. Very nice. Hotel is classy in the lobby. My room was small and I looked out at a wall. It was an internet special that was not very special. Room service is expensive but waiters are excellent. Bigger rooms I presume are a lot more expensive. Parking is expensive at 33 a night. Attendents very helpful as well as concierge.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your candid review of your recent stay at The Benson. We apologize your expectations were not exceeded on this occasion. We certainly hope to have the opportunity to serve you again in hopes of renewing your feelings toward our hotel.
"Beautiful Downtown Hotel"
We had a great stay at the Benson. We were in town for a concert, and it is a very convenient location. Beautiful lobby and well appointed rooms.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your lovely feedback. We hope you had a wonderful time at the concert.
"$300 for THIS????"
For 300 dollars a night, i expected something better. I got the room so i can get ready with my bridesmaids the night before my wedding. We walked all the way down a hall into what looked like we were entering a broom closet. We entered the room and it was tiny!!! Barely any room to walk around! I mean, i spent $ 300!!!!! It was so embarrasing!!! I […] wouldnt recommend it to anyone! I think staying at a different hotel for half the price would have been much better. I was very dissapointed. The only good thing was that the staff were friendly. But the hotel was defidently NOT worth the money i spent. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am very disappointed to see we did not meet your expectations on this occasion. I apologize and hope we have the opportunity to restore your confidence in The Benson with a return visit. We welcome the opportunity to discuss your experience in further detail offline.
We enjoyed our stay and liked the hotel. Admittedly the place felt a bit tired. One small area of concern was that one of the prople at the door was not as forthcoming about parking. This was bothersome. Also a few of the desk people appeared more focused on the screens or tasks in front of them rather than provide eye contact and full attention while […] trying to obtain information. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to see we did not meet your expectations. I apologize for your experience on this occasion. We appreciate your feedback, and will certainly be addressing the issues you encountered with our team members.
"our room was a joke"
we paid over 200 for the room and hey give us a matchbox for a room and the window was a peep hole. I really liked how the staff say "welcome to the Benson Hotel" that was so special. but the room we got was only fit for a closet. what a disappointment! if you do stay there, I would demand a better room if you are not happy with what you get.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your review. I am disappointed to read of your experience with us, but I appreciate your constructive feedback.
"Old world charm a bit dated"
While the staff were great, the old world charm of the decor has become a bit dated. It felt rather like staying in an elderly aunt's house rather than hotel.Genuine Expedia guest review
Nice place, convenient to transportation, old schoolGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your five-star feedback!
"Good for city walking"
Good info from the "door" person, especially where to overnite parking. Hotel rate: $33. I/2 block away: $20 A little worn and the room windows had no screen or security features, tho I appreciated ability to open at all. Free wine tasting w knowledgeable young employee. Next time get some "good" wine...that would be very much appreciated!Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We appreciate your candid feedback regarding your recent stay at The Benson Hotel. Though it seems we may have missed the mark in some ways during your stay, we certainly will take your feedback and share it with our team. We hope to welcome you back on a future visit.
"Beautiful historic hotel"
The Benson is a beautiful historic hotel. The staff is very friendly and can give great recommendations on what to check out in the city. There is definitely loud street noise at night, but we asked for a fan and slept just fine with that. The tempurpedic beds are very comfortable. We had a deluxe king room and the room is a bit on the small side as […] well as the bathrooms, but you'll have that in most older hotels. Overall a great stay and I would recommend it! Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We appreciate your kind words regarding our property, friendly staff, and comfortable guest rooms. Thank you very much for your recommendation.
"It fully lived up to expectation."
Stayed just one night for a bachelor party. The 6h floor suite was bright and comfortable. Lots of old world charm in the lobby bar lounge area downstairs. The wood paneled walls throughout the building give an intimate feel of what is like to live large in the early 20th century. The hotel has every modern feature I needed from strong wifi to cutting […] edge TVs with proper HD feeds. It amazes me how many nice hotels still don't have HD in 2014. Anyway, the Benson's luxury is well worth the price for the location. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are thrilled we could provide you with a wonderful place to stay for your bachelor party. Thank you for choosing to spend such a momentous occasion at The Benson.
"Awesome location, uncomfortable bed"
The stay was wonderful, great location! The concierge and front desk were very helpful for us to navigate since there were many roads closed due to the marathon. room was nice, but the bed was hard as a rock - so as long as that doesnt deter anyone from sleeping well, it's a great stay for the price!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your feedback. I hope we have the pleasure of seeing you again on a return visit to Portland.
"Benson Hotel : Always solid"
The benson never changes. Great food, great service and jazz in the lobby bar. Great location and tempur-pedic mattresses always make this a must stay if they have a vacancy.Genuine Hotels.com guest review
Headquarters for an escape with my daughter---wine, a concert, shopping. We couldn't have been more comfortable. The staff was both professional and welcoming.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your wonderful review. We are thrilled we could provide the perfect escape base for you and your daughter.
"Nice place overall"
This hotel is a Portland classic. Older hotel in the middle of the clubs and bar scene. Nice place.Genuine Hotels.com guest review
"An ideal location in Portland"
Beautiful hotel. Very classy and with that old fashioned charm that sets it apart. Nice, comfortable room, a bit small but perfectly adequate. Great service! We felt like we were in a palace.Genuine Hotels.com guest review
The Benson Hotel is an historic icon. The hotel itself is ornate and beautiful. The price was on the high side but worth it for a special treat or occasion.Genuine Hotels.com guest review
"Lots of original character"
I was really impressed that this hotel has been maintained so impeccably. There is a ton of original, very ornate detail work in the lobby and restaurant, and the rooms as well had nice original details like sash windows and high ceilings with crown molding. You really get the old-world charm that people look for in hotels like these.Genuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel We are delighted to read you enjoyed our historical hotel and its beauty. We thank you for your kind comments.
This hotel need to update the room and better overall serviceGenuine Hotels.com guest review
"Staff and ambiance was the best part of our stay."
We were allowed to check in a little earlier, which was nice. The room was comfortable and met our basic needs. The bed was very comfortable with ample supply of down pillows. There is no vent in the bathroom so showers were a bit steamy. Breakfast in the lobby was delicious and helped start off our day right. Overall, I would return to the Benson Hotel. […] It had an old feel to it; still very comfortable with excellent staff service. Read moreGenuine Expedia guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to review your recent stay with us. We appreciate your lovely words, and strong recommendation to other travelers.
"Meh. Expected better"
For being a grandiose hotel, I expected better but it was alright. The need to upgrade their blackout curtains though. They don't truly close and over the years so many people have attempted to so now they are ripped and full of pin holes.Genuine Hotels.com guest review
Walking distance to most downtown sites. Beautiful woodwork throughout lobby & building.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We are pleased you enjoyed our central location and property decor and facade. We hope to serve you on a future visit to Portland.
It would be nice to have coffee out a little longer than 8am.Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for your five-star review! I appreciate your constructive feedback as well.
We loved our stay at the Benson. We were able to bring our beloved dog and have him stay with us as they allow dogs. It was also a very convenient location since we were going to a wedding in the Crystal Ballroom downstairs and a reception across the street. All the staff were very helpful and easy to talk with. We would definitely stay here again!Genuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel We would be honored to serve you on a return visit to The Benson Hotel. I am thrilled we could provide both you and Fido with a lovely stay.
"Once a great hotel"
For years I have heard how wonderful the Benson hotel is. However, I was not pressed, it seemed average. Small room and dirty carpet. Also, the wood windows were warped very hard to open and close and had not been maintained. The window had dry rot and not painted in years as the paint was flaking off everywhere. The front counter person was just okay […] as well, not overly friendly. We did order room service and the person that brought the meal was very pleasant. For the price of this hotel I expected much more. Doubtful that I would return. Read moreGenuine Hotels.com guest review
Response by The Benson Hotel, A Coast Hotel Thank you for taking the time to provide a review. I am disappointed to see we did not meet your expectations. I apologize for your experience on this occasion. We appreciate your feedback, and look forward to serving you again with the hope of renewing your confidence in our hotel.
The Benson is a very nice classic hotel located downtown. You can walk everywhere from here.Genuine Expedia guest review
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