"What a disappointment!"
The good part about the hotel was that the breakfast was great and there were a lot of options to choose from. The cleanliness and the service, however, was TERRIBLE! For one, the blankets were nasty and when we called for another one, we received a very small blanket and could not get any extras (there was 8 of us total.) The tub was stopped up so […] when we went to so we could not enjoy a long shower during our stay. There was trash behind the bed in which we discovered when our phone fell back there, and there was food in the microwave when we tried to warm our food. We called down to complain but there was nothing the staff could do because we got the rooms directly through the hotel. So we were stuck with a low quality room because we did not rent it direct. Read moreGenuine Hotels.com guest review
It was great. Just could not get a print out of my bill and had to leave for an appointment so I couldn't wait.Genuine Hotels.com guest review
"Very Relaxing and Quiet"
Very enjoyable and well laid out hotel that was relaxing and quiet. The breakfast was also good.Genuine Hotels.com guest review
"Nice stay! Great value"
Great front desk staff. Room was ok. The bed was comfortable, however the room was a bit stale smelling. I think the rooms might need an update as far as rugs, curtains and wall paper. Overall, I did enjoy the stay.Genuine Hotels.com guest review
Hotel seemed very worn. Bath tub had terrible caulking and no drain plug.Genuine Hotels.com guest review
pool needed to be cleaner! scum around drains in floor , bandaid floating in pool ...lil grossGenuine Hotels.com guest review
"Overnight W/ the kiddos"
Rooms are cleaner than last time and all had new tv's. Pool was clean and staff very friendly. Manager reception just OK but not great. Free drinks are a plus but only snack selection was nacho chips W/ cheese that ran out very fast. Overall it's an awesome place to chill with the kids and the price is AWESOME.Genuine Hotels.com guest review
hotel was nice for the two nights we stayed there...we were stuck because of the snow.Genuine Hotels.com guest review
"Great Value on Detroit's west side!!"
This hotel never disappoints. Great people, nice property in a great location. Good value at Hotels.com rates, with free breakfast and drinks.Genuine Hotels.com guest review
"Comfortable, but nothing exceptional"
We have stayed in this hotel numerous times while visiting family. We love the location, the breakfast buffet and the evening reception. Our kids love exploring the open floor plan of the atrium. We monitor our kids and make sure they respect all hotel rules. Most kids who stay here are not as well watched. This hotel is very loud. Don't expect a good […] night sleep, especially if you sleep on the sofa bed in the front room. The main sleeping room is more quiet, has better climate control, and sufficient. The rooms have been updated through the years (flat screen Tv's, new comforters), but still retains 1990's decor. Our kids love this hotel, as it offers a lot of space to explore. Staff was very professional and friendly. Hotel was clean and spacious. Read moreGenuine Hotels.com guest review
The night we spent at the hotel, there was a HUGE kids hockey league staying there. All of the parents were getting drunk at the bar downstairs while the children ran wild throughout the hotel. I complained about noise in the room next door multiple times to the front desk. They went to the room, but (with no adults around) the noise returned quickly. Eventually, […] I demanded a room change, which they arranged. By the time I got a new room, the possibility of a good nights sleep was gone. Read moreGenuine Hotels.com guest review
"Convenient, friendly, but loud"
The staff was super helpful and friendly. As with most ES, the hotel is built with an open courtyard in the middle. This makes it visually more appealing but noise from parties and the many youth hockey teams staying at the hotel create a high ambient noise level.Genuine Hotels.com guest review
The first room we were assigned reeked so strongly of smoke that I had an allergy attack. I notice this was a problem in another review, so there must not be adequate enforcement of the Michigan nonsmoking law. They were very good about immediately giving us another room. Otherwise, the location is very good, nice room (finally) and very accommodating […] staff. We'll return, but the smoke issue is ridiculous. They tried to say someone had smoked on the balcony and it came into the room. No, the room reeked, and the cleaning staff should have noticed it immediately. Read moreGenuine Hotels.com guest review
"Plenty of room"
My wife and I traveled to Detroit with our 8 month old to attend a family event in Canton. We needed some extra room to stash all of the stuff required for our infant. The hotel was spacious and conveniently located. It was nice to have a wet bar and refrigerator for making/cleaning bottles and storing food. The first day there, our room was serviced […] by Gigi who did a fabulous job. The remaining days, we left the room a little late, and returned to a room that had not been cleaned. The staff sent towels and took out trash at our request once we returned. One of the days, our departure was very late (early afternoon) so we didn't expect to get regular room service, but the other we left around 10:30am and it should not have been a problem. (Both were weekend days). All in all, our stay was good and we will return. Read moreGenuine Hotels.com guest review
"Great location - central to where I needed to be!"
We came to Michigan for a family wedding. Staying at the Embassy Suites was perfect for us! Breakfast in the morning was superb! Loved the breakfast chef ... my omelet was made to order ... perfect! Our family and friends gathered one evening in the lounge for dinner and drinks ... it was fabulous! The staff was extraordinary! The suite was so very […] comfortable! I will stay at this hotel every time I go to Michigan from now on! Read moreGenuine Expedia guest review
"wonderful time away for us...celebrating 37yrs..."
Overall, the hotel is fantastic. The price was great, thank you hotels.com for providing me with an affordable getaway! It was clean and comfortable and the morning breakfast a great bonus! thanks again!Genuine Hotels.com guest review
"Nice, safe, convenient, but quirky."
The hotel is convenient to the airport and is nestled in a quiet mixed use development. The main entrance is quite traditional and the front desk was reasonably staffed for a late check in. The main floor of the building, however, has a tropical theme with water elements, rock outcroppings, and foliage. There were also rooms on this main floor which […] was slightly odd. I had a main floor room and did not experience any problems except for the perceived lack of security. There was also an event on the main floor which occupied most all the rooms and common areas with bead and necklace vendors and customers. This again, was less than ideal, but did not cause any issues other than some tight hallways. The rooms themselves are large and well equipped with a separate bedroom/living rooms, refrigerator, microwave, and a nice wet bar. Overall, I quite liked the hotel and was able to walk to my meetings the next day. Breakfast was good enough and free. Read moreGenuine Expedia guest review
"Nice place at great price!"
I brought my 7 year old son with me on this business trip and it went great. We had nice room, enjoyed the pool, and had a great breakfast.Genuine Hotels.com guest review
"All in all, a good hotel!"
Surrounding neighborhood is all paved, brick commercial, SO no views per se from the Hotel or balcony. Our room was a so called non-smoking" suite, yet it REEKED of heavy, heavy residual smoke - to the extent that we notified the front desk to be sure we were not charged with a cleaning fee. Other than that, we enjoyed our stay and will definitely stay […] there again. Read moreGenuine Hotels.com guest review
"Good visit...not Great!!!"
I most frequently try to stay T Embassy Suites when I can. This was a clean and friendly hotel but lacked the greatness of most others where I've stayed. Two complaints would be: 1. Managers reception was meager and subpar from others I've attended...minimal at best; 2. Swimming times set aside for adults only was not enforced at all. My wife and I […] always enjoyed the quiet time in the pool and whirlpool from 10:00 to Midnight. We went down and stayed in the pool area at 10:00 PM and when we finally left at 11:00 PM, there still remained 15-20 pretend and infants running around yelling, playing and playing in and around the pool and whirlpool. Management needs to enforce posted rules established by the hotel. Read moreGenuine Hotels.com guest review
"it could of been great"
The reason my wife picked this hotel was the Adults were suppose to have the pool from 10 to 12. After surviving Chemo her doctor recommended swimming. When we went down to the pool after 10:15 it was still loaded with children and the staff member told us it is hard to get the kids so we were disappointed that she did not get to swim. In the morning […] we were woke up twice by house keeping at 9:00 and then 9:15 to clean the room when check out was suppose to be at 12. Could not get back to sleep after that. It could have been a much better experience. Read moreGenuine Expedia guest review
"Great hotel and staff"
During my registration I spoke with several of the staff members. They made me feel comfotable and this was my home and they were my friends. We talked about my stays in other hotels and I told them that Embassy Suites was my hotel of choice. We talked about my last stay at a Embassy Suite hotel. In May, I stayed at the ES in Destin, Fl. Both hotels We're […] outstanding with great staff. Destin had a better view and I shared My Destin Photos with the Staff. After a days work, we were enjoying the Happy Hour and deciding about a place to have dinner and a staff member Invited us to a customer appreciation dinner. We stayed and enjoyed our Time and the conversation with the staff. Read moreGenuine Expedia guest review
"Great hotel for a mini get away"
I went just to get away for a little bit and it was nice , the decor in the hotels main floor is beautiful and really made me ready to relaxGenuine Hotels.com guest review
"Nice hotel near Detroit area."
We stayed overnight before heading to a Detroit Tigers game. Short drive to Detroit. Hotel has an impressive lobby with lots of greenery and a water feature. The rooms were clean and spacious. We enjoyed our complimentary drink and snacks downstairs in the evening. The pool is small but clean. The complimentary breakfast buffet was the best hotel breakfast […] we have had. Overall, a nice hotel for the price and we plan to return next year for our family Detroit Tigers trip. Read moreGenuine Expedia guest review
Lovely hotel, shopping and restaurants all within a couple miles. The pool and hot tub were on the small side but worked well just for the night. The room was spacious but not the cleanest. Small fridge and living area was nice but there was no micrpwave. Check-out time was 12:00 (noon) and I asked for a 12:30 check out since we arrived late evening […] but was denied the additional half hour. Overall a good experience and would stay there again. Read moreGenuine Expedia guest review
"Wonderful hotel for a pampered experience!"
We rented 2 two room adjacent suites for my daughter's 16th birthday party, and a wonderful time was had by all. The hotel exceeded our expectations. The manager's reception with free happy hour and snacks was a special touch. The free breakfast with made-to-order omelets was far beyond what you normally get in a free hotel breakfast. The beautiful […] pool with the hot-tub and waterfall made us feel like we were on vacation in Hawaii! All the staff was exceedingly friendly and helpful. The hotel was very clean and modern. The 2 room suites are very spacious. Read moreGenuine Expedia guest review
"Best Hotel i have stayed at in Detroit"
I go to detroit every year for the woodward cruise and this has been the best stay i have had.Genuine Expedia guest review
"great place to stay"
They have everything, especially for a family, but also for business travel. separate bedroom, working space, free huge breakfasts made to order, happy hour, etc. etc.Genuine Hotels.com guest review
The front desk, the maids were all very helpful. The breakfast was the top of the morning.Genuine Hotels.com guest review
"Needs upgraded badly"
Okay hotel. Staff was nice and no issues. However hotel needs to be updated badly. Clean but just felt dirty because of overall appearance.Genuine Expedia guest review
Staff was pleasant, helpful and courteous. Food was prepared excellent, they just need to work on the cleanliness of the rooms.Genuine Expedia guest review
"Nice Hotel in Novi"
Nice hotel in Novi, good rroms, better breakfast and best happy hour.Genuine Expedia guest review
"Glad we stayed"
Very helpful staff, excellent combo buffet made to order breakfast. Nice suite at reasonable price, close to family we were visiting. Would highly recommend.Genuine Expedia guest review
"They go the extra mile"
This hotel is wonderful. Super clean, super nice, but the staff is what made my experience memorable. i was just staying in town for the night and got pretty wild, so when i woke up late, took a long dip in the jacuzzi, and went back to my room, i realized i had missed my check out and overstayed my reservation. I went to the front desk to inquire about […] a late checkout fee (50% of a nights stay), and the woman helping me said she would wave the fee because i was honest about my oversight. Then, i realized i had lost my cellphone at some point in the night, within minutes, someone from the housekeeping staff noticed my panic and asked me if i had lost a phone, he gave it back to me, not only in perfect shape, but had placed it in a plastic bag to keep it from getting damaged. Whenever i need a getaway but still want to stay in the Detroit area, this will be my spot from now on! Read moreGenuine Expedia guest review
"Showing some age but not terrible"
One night business stay. Chose this because my normal hotel was sold out and this had a reasonable, pay in advance Expedia rate. I guess that means you get the lousy rooms because I was on the top floor on the end of the hotel that is closest to I-275. The traffic noise went all through the night as if you had the windows open. Normally, I sleep pretty […] well on the road but this was not good. Maybe a room on the opposite end would be OK, but if you choose this property be sure to ask for a room on the side away from the interstate. Read moreGenuine Expedia guest review
"Ok - Needs Updating"
Everything seemed to be the original furnishing (from the 70's? 80's?) with the exception of the TVs (which didn't work because the cable was out), the coffee maker, and the mattress. Although a non-smoking hotel, our room had that lingering smoke smell. The carpet felt somewhat damp and the bathroom had that musky smell. Probably due to the waterfall […] in the lobby - which again, was a "big deal" when the hotel was built, but seems so dated now. On the plus side - easy access to I-275 and the guy that checked us in was great. Read moreGenuine Expedia guest review
"Normal business trip"
My room was quite tired. Common areas were fine, but my room needed updated TVs, furniture, etc. Could have been cleaner, and my bathtub drain was plugged.Genuine Hotels.com guest review
"Great service staff at breakfast"
Chef Jerome and Dining Room Attendant Shelia are fine ambassadors for the hotel. The breakfast omelet line was wonderful and Shelia made sure my 90 YO mother, sister and I had an excellent experience at breakfast. Unfortunately, I had serious issues with the poor coordination between the front desk and housekeeping from beginning to end. The instructions […] provided by the desk clerk to the room were poor because the door from the fire escape breezeway had no doorknob to allow us entry. I finally found an available parking space on the opposite side of the hotel and brought my mother and the luggage through the lobby entry. Apparently because our suite 240 was tucked in amongst suites that had been converted to exhibit rooms for the Gem Show, our room assignment upon check-in at midnite had all furniture moved into sleeping room ready for another exhibitor. Though not thoroughly reconverted to a sleeping accomodation that night, the furniture was move back to the living room so we could sleep that night. The next two days, I had to persistently contact the desk for housekeeping and finally have the room refreshed after 3PM by housemen, despite my early efforts to avoid being overlooked by housekeeping. The Sunday morning of our checkout, my sister requested a toilet paper roll since no reserve was provided the previous day. The toilet paper roll never was delivered. In summary, your dining room staff and specific members of the housekeeping staff are excellent. Read moreGenuine Expedia guest review
It was hot and humid when I stayed up there. I was looking forward to getting into my room in the a/c. The thermostat in the room was set on 65 and read 66 as the room temp. the only way the fan would turn on was when it was on high. The high setting was weaker than my car a/c. Also since the fan was not circulating any fresh air the room remained very […] humid the whole stay. Yes the room temp said 66 but I was sweating the whole time I was in my room. also the pillow stayed supportive for about two seconds and then turned into nothing. It took four just to get remotely comfortable. The hotel staff and cleanliness was great. Breakfast buffet was average and not super crowded. I would rate this hotel higher but I expected I high comfort level from an embassy suites. Read moreGenuine Expedia guest review
THANK MEAL IT WAS GREAT AND WORKIER WAS GOOD TO HELPGenuine Hotels.com guest review
This was a trip to visit with family. Hotel was picked for proximity and amendments.Genuine Expedia guest review
"Safe and Exceptional Area"
My 4th of July stay was great. I love the comfortable bed and roomy suite area. I could see the fireworks from my balcony which was a plus. The only issue that I had was the non-working microwave and out dated TV's. Overall, I loved the price, location and comfort level. The atrium was beautiful complete with waterfalls, streams and greenery. I would […] definitely stay at this hotel again! Read moreGenuine Hotels.com guest review
We booked this room last minute for a get away. When we arrived the desk attendant less than inviting. Along with his co worker. We called down to ask about the wifi and how to work it and the women who answered the front desk phone was brash. When we went to the front desk she still was brash. We called for 2 exta blankets and were brought 1. The sink […] in the bathroom was FILTHY the tub was dirty and the water did not drain. Disappointed.... Read moreGenuine Hotels.com guest review
Only stayed here stopping by, and overslept so missed breakfast. Can only review service staff and rooms, but both were excellent. Plenty of space, good temperature control, super comfortable beds. No HD TVs, which I don't care about but many might. Felt like I got great value for my money.Genuine Expedia guest review
Everything was great, staff was very helpful, breakfast was delicious, will certainly stay at Embassy Suites again!!!!!Genuine Expedia guest review
The hotel was great. A distance away for the city of Detroit but was in a good neighbor hood. worth the drive from my contact.Genuine Hotels.com guest review
My family and I stayed here for 2 nights on a mini vacation to the zoo and area surroundings. I read alot of comments about this hotel most good so I thought what the heck we would try it. The staff was amazing, the breakfast was the best I have ever had in a hotel. The hotel is off in no where land and the is not a sign out front, but we found it. […] The pool is a little small but awesome with the water fall in it. The room was very spacious a great thing with 3 kids. The TV's are outdated with minimal channels and reception but we were on vacation so it didn't really matter. When ever we travel again the Embassy will definitly be our hotel of choice! Did I mention breakfast was awesome!! Read moreGenuine Expedia guest review
We stayed at this hotel for 2 nights. We requested that the room be deodorized but the cleaning person spent about 10 minutes and did not even clean the room properly. Most of the furniture and TV sets were outdated. On a positive note, the free breakfast was good and the staff were friendly.Genuine Hotels.com guest review
I was only there for 1 night but the hotel was an excellent choice.Genuine Hotels.com guest review
"Good quality hotel in Livonia"
Location is a little set back from the rest of the neighborhood. A couple restaurants and movie theater not too far away. Breakfast Omelets were good. The wireless was fairly good, however, there was an additional fee.Genuine Hotels.com guest review
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