At the manager reception they found me 2 cups of coffee that I wanted.Genuine Hotels.com guest review
Went for a bachelor party. Staff was super friendly and very helpful!Genuine Hotels.com guest review
Very comfortable room, wonderful breakfast buffet and afternoon happy hour, very tranquil interior atrium, staff was very friendly and gracious. My only complaint is that room service was not available after 11 p.m. on Friday, and even earlier on Saturday. Which means we had to either call out for a late meal or midnight snack delivery or drive around […] quite a distance to find something open for takeout. Unfortunate, because the hotel restaurant room service menu looked very appetizing, and the breakfast buffet we had on Saturday morning was absolutely superb. And Livonia doesn't seem to offer much by way of interesting dining options; lots of franchise joints and fast food places but seemingly little else. Read moreGenuine Hotels.com guest review
"Breakfast is worth $15 of your room rate!"
Hotel is very nice, clean and staff was very friendly and accommodating. Room was spacious and clean, shower had great water pressure. Breakfast was very nice with made to order omelettes and a hot buffet. So very glad I went one exit further north for my stay this trip!Genuine Hotels.com guest review
Room was nice. But beds were just plain awful. Mattress's were "U" shaped and you rolled to the center. Not very nice.Genuine Hotels.com guest review
My stay was alright. The carpet and the walls were not clean the bathroom looked outdated.Genuine Hotels.com guest review
"not up to embassy standards"
Needs major upgrades feels like a embassy knock offGenuine Hotels.com guest review
"Friendly Employees and Great Breakfast"
This hotel was clean, the employees were very friendly, the breakfast was amazing, the pool was clean and fun (waterfall!), and the manager's reception was a nice touch. The first night (Saturday) was pretty busy and unfortunately, quite loud until around 11pm (our three young children had trouble falling asleep). The next two nights were much quieter. […] We visited many museums and the zoo and we were only about 20 minutes away from each. Overall, this is a great hotel and we will definitely return! Read moreGenuine Hotels.com guest review
"Embassy Suites Livonia"
Overall a very nice stay. Pleasant staff, and a clean room with bottled water in the fridge.Genuine Expedia guest review
"Badly in need of renovation"
Embassy Suites used to be a nice hotel, but no longer. It is bad shape, dirty and has a distinct bad odor. I will not stay again until the hotel does a major renovation.Genuine Expedia guest review
"Nice hotel and great location"
Started out ruff with some issues.However, Brian at the front desk with his professionalisum made every issue go away very quickly and to our satisfactionGenuine Expedia guest review
"Great place to stay"
Entire place was very clean. Good location-many things to do close by. Cooked to order breakfast great.Genuine Expedia guest review
"Except for the bathtub"
The hotel was very nice in every respect except the bathtub and the faucet, showerhead, etc. Everything in the room was tasteful, in good repair, and up-to-date except the bathtub and it's plumbing. They seemed to have renovated, but skipped the tub. It was kind of gross.Genuine Hotels.com guest review
"What a disappointment!"
The good part about the hotel was that the breakfast was great and there were a lot of options to choose from. The cleanliness and the service, however, was TERRIBLE! For one, the blankets were nasty and when we called for another one, we received a very small blanket and could not get any extras (there was 8 of us total.) The tub was stopped up so […] when we went to so we could not enjoy a long shower during our stay. There was trash behind the bed in which we discovered when our phone fell back there, and there was food in the microwave when we tried to warm our food. We called down to complain but there was nothing the staff could do because we got the rooms directly through the hotel. So we were stuck with a low quality room because we did not rent it direct. Read moreGenuine Hotels.com guest review
It was great. Just could not get a print out of my bill and had to leave for an appointment so I couldn't wait.Genuine Hotels.com guest review
"Very Relaxing and Quiet"
Very enjoyable and well laid out hotel that was relaxing and quiet. The breakfast was also good.Genuine Hotels.com guest review
Overall - great hotel, free breakfast....staff very professional and friendly.Genuine Expedia guest review
"Nice stay! Great value"
Great front desk staff. Room was ok. The bed was comfortable, however the room was a bit stale smelling. I think the rooms might need an update as far as rugs, curtains and wall paper. Overall, I did enjoy the stay.Genuine Hotels.com guest review
Hotel seemed very worn. Bath tub had terrible caulking and no drain plug.Genuine Hotels.com guest review
pool needed to be cleaner! scum around drains in floor , bandaid floating in pool ...lil grossGenuine Hotels.com guest review
"Overnight W/ the kiddos"
Rooms are cleaner than last time and all had new tv's. Pool was clean and staff very friendly. Manager reception just OK but not great. Free drinks are a plus but only snack selection was nacho chips W/ cheese that ran out very fast. Overall it's an awesome place to chill with the kids and the price is AWESOME.Genuine Hotels.com guest review
Nice hotel, great deal with breakfast included.Genuine Expedia guest review
hotel was nice for the two nights we stayed there...we were stuck because of the snow.Genuine Hotels.com guest review
"Great Value on Detroit's west side!!"
This hotel never disappoints. Great people, nice property in a great location. Good value at Hotels.com rates, with free breakfast and drinks.Genuine Hotels.com guest review
"Comfortable, but nothing exceptional"
We have stayed in this hotel numerous times while visiting family. We love the location, the breakfast buffet and the evening reception. Our kids love exploring the open floor plan of the atrium. We monitor our kids and make sure they respect all hotel rules. Most kids who stay here are not as well watched. This hotel is very loud. Don't expect a good […] night sleep, especially if you sleep on the sofa bed in the front room. The main sleeping room is more quiet, has better climate control, and sufficient. The rooms have been updated through the years (flat screen Tv's, new comforters), but still retains 1990's decor. Our kids love this hotel, as it offers a lot of space to explore. Staff was very professional and friendly. Hotel was clean and spacious. Read moreGenuine Hotels.com guest review
The night we spent at the hotel, there was a HUGE kids hockey league staying there. All of the parents were getting drunk at the bar downstairs while the children ran wild throughout the hotel. I complained about noise in the room next door multiple times to the front desk. They went to the room, but (with no adults around) the noise returned quickly. Eventually, […] I demanded a room change, which they arranged. By the time I got a new room, the possibility of a good nights sleep was gone. Read moreGenuine Hotels.com guest review
"Great for families!"
With 3 kids embassy suites is always perfect with 2 rooms, enough beds, microwave. They were nice enough to bring us flatware and plates to our room . Wish we'd brought our swim suits cause the indoor pool looked awesome!Genuine Expedia guest review
Nice enough hotel, clean but aging, furniture dated and uncomforable. Staff not very friendly. Housekeeping sloppy and did not restock essentials completely each day (coffee, cream, cups, or shampoo, or conditioner). House keepers loud and shouting floor to floor to each other or congregating to chat in rooms that are being cleaned.Genuine Expedia guest review
"Convenient, friendly, but loud"
The staff was super helpful and friendly. As with most ES, the hotel is built with an open courtyard in the middle. This makes it visually more appealing but noise from parties and the many youth hockey teams staying at the hotel create a high ambient noise level.Genuine Hotels.com guest review
The first room we were assigned reeked so strongly of smoke that I had an allergy attack. I notice this was a problem in another review, so there must not be adequate enforcement of the Michigan nonsmoking law. They were very good about immediately giving us another room. Otherwise, the location is very good, nice room (finally) and very accommodating […] staff. We'll return, but the smoke issue is ridiculous. They tried to say someone had smoked on the balcony and it came into the room. No, the room reeked, and the cleaning staff should have noticed it immediately. Read moreGenuine Hotels.com guest review
"Plenty of room"
My wife and I traveled to Detroit with our 8 month old to attend a family event in Canton. We needed some extra room to stash all of the stuff required for our infant. The hotel was spacious and conveniently located. It was nice to have a wet bar and refrigerator for making/cleaning bottles and storing food. The first day there, our room was serviced […] by Gigi who did a fabulous job. The remaining days, we left the room a little late, and returned to a room that had not been cleaned. The staff sent towels and took out trash at our request once we returned. One of the days, our departure was very late (early afternoon) so we didn't expect to get regular room service, but the other we left around 10:30am and it should not have been a problem. (Both were weekend days). All in all, our stay was good and we will return. Read moreGenuine Hotels.com guest review
"Great location - central to where I needed to be!"
We came to Michigan for a family wedding. Staying at the Embassy Suites was perfect for us! Breakfast in the morning was superb! Loved the breakfast chef ... my omelet was made to order ... perfect! Our family and friends gathered one evening in the lounge for dinner and drinks ... it was fabulous! The staff was extraordinary! The suite was so very […] comfortable! I will stay at this hotel every time I go to Michigan from now on! Read moreGenuine Expedia guest review
"wonderful time away for us...celebrating 37yrs..."
Overall, the hotel is fantastic. The price was great, thank you hotels.com for providing me with an affordable getaway! It was clean and comfortable and the morning breakfast a great bonus! thanks again!Genuine Hotels.com guest review
"Nice, safe, convenient, but quirky."
The hotel is convenient to the airport and is nestled in a quiet mixed use development. The main entrance is quite traditional and the front desk was reasonably staffed for a late check in. The main floor of the building, however, has a tropical theme with water elements, rock outcroppings, and foliage. There were also rooms on this main floor which […] was slightly odd. I had a main floor room and did not experience any problems except for the perceived lack of security. There was also an event on the main floor which occupied most all the rooms and common areas with bead and necklace vendors and customers. This again, was less than ideal, but did not cause any issues other than some tight hallways. The rooms themselves are large and well equipped with a separate bedroom/living rooms, refrigerator, microwave, and a nice wet bar. Overall, I quite liked the hotel and was able to walk to my meetings the next day. Breakfast was good enough and free. Read moreGenuine Expedia guest review
"Nice place at great price!"
I brought my 7 year old son with me on this business trip and it went great. We had nice room, enjoyed the pool, and had a great breakfast.Genuine Hotels.com guest review
"All in all, a good hotel!"
Surrounding neighborhood is all paved, brick commercial, SO no views per se from the Hotel or balcony. Our room was a so called non-smoking" suite, yet it REEKED of heavy, heavy residual smoke - to the extent that we notified the front desk to be sure we were not charged with a cleaning fee. Other than that, we enjoyed our stay and will definitely stay […] there again. Read moreGenuine Hotels.com guest review
"Good visit...not Great!!!"
I most frequently try to stay T Embassy Suites when I can. This was a clean and friendly hotel but lacked the greatness of most others where I've stayed. Two complaints would be: 1. Managers reception was meager and subpar from others I've attended...minimal at best; 2. Swimming times set aside for adults only was not enforced at all. My wife and I […] always enjoyed the quiet time in the pool and whirlpool from 10:00 to Midnight. We went down and stayed in the pool area at 10:00 PM and when we finally left at 11:00 PM, there still remained 15-20 pretend and infants running around yelling, playing and playing in and around the pool and whirlpool. Management needs to enforce posted rules established by the hotel. Read moreGenuine Hotels.com guest review
"it could of been great"
The reason my wife picked this hotel was the Adults were suppose to have the pool from 10 to 12. After surviving Chemo her doctor recommended swimming. When we went down to the pool after 10:15 it was still loaded with children and the staff member told us it is hard to get the kids so we were disappointed that she did not get to swim. In the morning […] we were woke up twice by house keeping at 9:00 and then 9:15 to clean the room when check out was suppose to be at 12. Could not get back to sleep after that. It could have been a much better experience. Read moreGenuine Expedia guest review
"Great hotel and staff"
During my registration I spoke with several of the staff members. They made me feel comfotable and this was my home and they were my friends. We talked about my stays in other hotels and I told them that Embassy Suites was my hotel of choice. We talked about my last stay at a Embassy Suite hotel. In May, I stayed at the ES in Destin, Fl. Both hotels We're […] outstanding with great staff. Destin had a better view and I shared My Destin Photos with the Staff. After a days work, we were enjoying the Happy Hour and deciding about a place to have dinner and a staff member Invited us to a customer appreciation dinner. We stayed and enjoyed our Time and the conversation with the staff. Read moreGenuine Expedia guest review
"Great hotel for a mini get away"
I went just to get away for a little bit and it was nice , the decor in the hotels main floor is beautiful and really made me ready to relaxGenuine Hotels.com guest review
"Nice hotel near Detroit area."
We stayed overnight before heading to a Detroit Tigers game. Short drive to Detroit. Hotel has an impressive lobby with lots of greenery and a water feature. The rooms were clean and spacious. We enjoyed our complimentary drink and snacks downstairs in the evening. The pool is small but clean. The complimentary breakfast buffet was the best hotel breakfast […] we have had. Overall, a nice hotel for the price and we plan to return next year for our family Detroit Tigers trip. Read moreGenuine Expedia guest review
Lovely hotel, shopping and restaurants all within a couple miles. The pool and hot tub were on the small side but worked well just for the night. The room was spacious but not the cleanest. Small fridge and living area was nice but there was no micrpwave. Check-out time was 12:00 (noon) and I asked for a 12:30 check out since we arrived late evening […] but was denied the additional half hour. Overall a good experience and would stay there again. Read moreGenuine Expedia guest review
"Wonderful hotel for a pampered experience!"
We rented 2 two room adjacent suites for my daughter's 16th birthday party, and a wonderful time was had by all. The hotel exceeded our expectations. The manager's reception with free happy hour and snacks was a special touch. The free breakfast with made-to-order omelets was far beyond what you normally get in a free hotel breakfast. The beautiful […] pool with the hot-tub and waterfall made us feel like we were on vacation in Hawaii! All the staff was exceedingly friendly and helpful. The hotel was very clean and modern. The 2 room suites are very spacious. Read moreGenuine Expedia guest review
"Best Hotel i have stayed at in Detroit"
I go to detroit every year for the woodward cruise and this has been the best stay i have had.Genuine Expedia guest review
"great place to stay"
They have everything, especially for a family, but also for business travel. separate bedroom, working space, free huge breakfasts made to order, happy hour, etc. etc.Genuine Hotels.com guest review
The front desk, the maids were all very helpful. The breakfast was the top of the morning.Genuine Hotels.com guest review
"Needs upgraded badly"
Okay hotel. Staff was nice and no issues. However hotel needs to be updated badly. Clean but just felt dirty because of overall appearance.Genuine Expedia guest review
Staff was pleasant, helpful and courteous. Food was prepared excellent, they just need to work on the cleanliness of the rooms.Genuine Expedia guest review
"Nice Hotel in Novi"
Nice hotel in Novi, good rroms, better breakfast and best happy hour.Genuine Expedia guest review
"Glad we stayed"
Very helpful staff, excellent combo buffet made to order breakfast. Nice suite at reasonable price, close to family we were visiting. Would highly recommend.Genuine Expedia guest review
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