All hotels in Wilkes-Barre, Pennsylvania, United States of America
1 room, 2 adults
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1063 Highway 315 Blvd, Wilkes-Barre, PA, 18702, United States of America, ‏‎855-239-9222
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4.2 / 5Excellent

Score breakdown (from 104 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.0
1.0 / 5Poor
"Bed from 1982"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The hallways ran rampant with kids playing, our bed felt like it was from 1982, we woke barely able to move, back and hip pain for days. don't sleep in room 225
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Had more amenities than expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We booked the HI Express thinking that 'Express' meant bare bones. But that was not the case. It was way above our expectations. There is an indoor pool and hot tub, fitness room, full hot/cold breakfast buffet, property extremely clean and fresh, frig and microwave in room, fine tv, smiling staff. We might have known by the price, though. It was higher than what we thought 'Express' would be. However, we booked last minute on a holiday weekend, so....All in all, though, recommended.
Genuine Hotels.com guest review
1 night trip Oct 12, 2013
A Traveler
US
1.0 / 5Poor
"Terrible hotel"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Our room smelt horrible. There was a serious mold odor in our room. The solution to this problem was to mask it with air freshner. This is an unhealthy situation. We were excited to get out of there. The breakfast was horrible. The sausage and eggs had the same wet consistency. We will never return nor recommend that hotel to anyone.
Genuine Hotels.com guest review
1 night romance trip Oct 12, 2013
Dan
US
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Just like every other holiday inn. Pretty nice.
Genuine Hotels.com guest review
1 night trip Oct 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Great front desk woman"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed stay. Clean room. Will definately stay again.
Genuine Hotels.com guest review
1 night trip Sep 27, 2013
P
US
4.0 / 5Excellent
"nice staff, clean facility, good breakfast"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pleasant, clean, affordable, nice view of mountains
Genuine Expedia guest review
Other trip Aug 19, 2013
A Traveler
US
1.0 / 5Poor
"Not Happ7"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel was very noisy. We complained to the front desk that there were kids in the hallway running and yelling and slamming doors in the hall and they never did anything. Also, this was a stopover night while traveling. After 12 hours in the car all we wanted to do was rest with a good movie. The movie system wasn't working so again we called the front desk. In their defense they contacted the provider, however the system never worked. Not satisfied at all.
Genuine Hotels.com guest review
1 night trip Jul 19, 2013
Peg
US
4.0 / 5Excellent
"Great view of 4th of July fireworks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice quite location--front rooms have nice view of sunset behind mountains and 4th of july fireworks in the valley
Genuine Hotels.com guest review
1 night trip Jul 4, 2013
lorraine
US
5.0 / 5Outstanding
"good hotel for Pocono Speedway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
room a bit small but everything else very good. Staff nice and efficient.
Genuine Expedia guest review
Other trip Jun 11, 2013
Liz
US
5.0 / 5Outstanding
"Overnight stay before an event"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Friendly staff ,clean room and loved the pancake machine.
Genuine Hotels.com guest review
1 night trip May 25, 2013
Simon
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very satisfied with the room, the breakfast, the front desk and the hotels proximity to the Wilkes-Barre area.
Genuine Hotels.com guest review
2 night trip May 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Pharmacy Graduation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I have only one complaint about the whole stay. The hotel hostess said I had reserved 3 rooms. when I talked to her about it she was rude saying she had nothing to do with that. I thought she was very rude after I explained that my credit card company said I was not responsible for the extra room she changed her tune. She gave us 2 rooms and after that I had no further problems with her. She was very nice and explained everything she could.The hotel was clean and had many extras such as the breakfast, pool, and the hotel location was close to the casino, shopping and good places to eat.
Genuine Hotels.com guest review
3 night trip May 16, 2013
A Traveler
US
4.0 / 5Excellent
"Good travel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice place. Near Pocono Downs Casino. Good location quiet. About 1 hour into my stay the fire alarm was being tested. This is done monthly. I felt safe and secure at this locale. Definitely will stay again.
Genuine Hotels.com guest review
1 night business trip May 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Better than marriot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Upon our arrival we were warmly greeted by I want to say Zucia not sure spelling but beautiful professional woman of color who explained and set us up for your rewards program. I travel frequently for business and have only one suggestion. Coffee although complimentary tasted like water. Also we went passed the entrance due to sign not lit up and the tricky windy road to get there from the highway
Genuine Hotels.com guest review
1 night business trip Mar 22, 2013
Edwin
US
5.0 / 5Outstanding
"hotel works!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
hotel is in great shape ample parking, quiet for a good night's sleep, great workout facilities and more than adequate breakfast; no bar or dinner
Genuine Hotels.com guest review
1 night trip Feb 15, 2013
ellen
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed at this hotel while skiing at Jack Frost. It was great because the drive wasn't too far and there were so many restaurants around the hotel that when we got back from skiing we had lots of choices for dinner without having to drive.
Genuine Hotels.com guest review
2 night family trip Feb 16, 2013
A Traveler
US
4.0 / 5Excellent
"Pleasant staff and a good stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The size of the hotel gave a very cozy feel, especially with the location being in the mountains. Immediately after entering the hotel I was greeted by a very pleasant woman at the front desk for check in. The room was clean but for all the furniture in the area it was alittle tight and the beds were not super comfy. All in all the hotel experience was a good one and I would definitely stay there again.
Genuine Expedia guest review
Other trip Jan 7, 2013
A Traveler
US
2.0 / 5Fair
"one of the worst hotels i ve been"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
disappointed, not clean, v small room, will never come back again
Genuine Expedia guest review
Other trip Dec 10, 2012
A Traveler
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Upon arrival, found out that the two rooms that I booked were on different floors- even though I requested them to be together. Front desk said there was nothing they could do. Rooms are very small and hard to get around in. Overall, this room is not worth the price paid. Next year when I return to Wilkes Barre, I will book a different hotel.
Genuine Hotels.com guest review
1 night trip with friends Sep 15, 2012
Heather
US
5.0 / 5Outstanding
"very nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean with a beautiful view. staff was pleasant. I've had better continental breakfasts but this one was up there.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Hotel for anyone"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful hotel - Clean, excellent condition, new large flat-screen TV, great shower, comfortable bed
Genuine Expedia guest review
Other trip Aug 7, 2012
A Traveler
US
5.0 / 5Outstanding
"Close to colleges we visited"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed our stay. The AC didn't seem to cool the room very well, but we were still comfortable.
Genuine Hotels.com guest review
1 night trip Jul 6, 2012
A Traveler
US
5.0 / 5Outstanding
"A pleasant stay at a good hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was very satisfactory in cleanliness & location, even better in service and staff courtesy. Would stay again without a second thought if planing the same route.
Genuine Hotels.com guest review
1 night family trip Jun 29, 2012
Christian & family
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Chrismas Getaway"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quiet and comfortable
Genuine Hotels.com guest review
Response by Holiday Inn Express Wilkes Barre East
Thank you for taking the time to write a review regarding your most recent stay. We are pleased to see that you had a nice stay and that it was quiet and comfortable. Thank you for the 4 star rating as it is very much appreciated. We hope that the next time you are in our area you choose to stay with us again.
1 night romance trip Dec 26, 2014
paul
CA
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
We just had a quick stopover at this hotel while driving home from Orlando. Beautiful hotel, perfect location, excellent breakfast. Only problem was that the boiler blew, so there was no water just as my husband was going to get ready for bed.
Genuine Expedia guest review
Other trip Jan 4, 2015
Angela
CA
4.0 / 5Excellent
"Good hotel, weird location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This would be just another HI Express with good-sized clean rooms, ample free parking and decent free breakfast to get you started in the morning if not for the location. The hotel is situated on a hilltop next to I-81 and, although it is clearly visible from the highway, you need to navigate some twisting roads and made couple of less-than-obvious turns to get there from the exit ramp (my GPS, being 7-8 years old model, didn't even show anything there). More of a quirk than inconvenience.
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
A Traveler
CA
2.0 / 5Fair
"stop over on long trip"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Beds were very uncomfortable, wireless service extremely slow and staff very curt.
Genuine Hotels.com guest review
Response by Holiday Inn Express Wilkes Barre East
Thank you so very much for taking the time to write a review regarding your most recent stay. We are sorry to see that you did not have a very good experience while you were here. We always strive to ensure that we take care of each and every one of our guests and to provide them with a great overall experience. It appears that in this instance we have fallen short and for that we apologize. While everyone will have a differing opinion on what is a comfortable or uncomfortable bed and even things like the speed of the wireless internet is something we can't control, we can however address the fact that the staff came across as very curt. This is not the expectation that we have for our staff and it is certainly not the way we want our guests to feel when they interact with us. We want to apologize for that and will be sure that we remind everyone who works here that our main focus is to provide you the guest with a great hotel experience. That experience starts and ends with the way we interact with you. We appreciate the feedback and will use this as an opportunity to improve. Thanks again and we hope that in spite of your experience that you give us another opportunity to impress you the next time you are in the area.
1 night family trip Dec 26, 2014
Micheline
CA
3.0 / 5Good
"Make sure to get a room facing the mountains"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall this hotel was adequate, what we expected, the bed was not overly comfortable & the drapes didn't close so the sun wolk us early. Upon arrival the receptionist was rude, unwelcoming & had attitude which was totally uncalled for & unprofessional. The following day the rest of the staff we encountered were very nice however. The hotel is very clean. It's too bad that one staff member left a bad taste in our mouths. When we asked for a referral for a restaurant she was no help whatsoever. We ventured out to the outskirts of the town where we'd gotten off the exit & dined at an amazing restaurant called pazzo. It's a must! Our server, angelo, was fabulous & the meal was to die for!
Genuine Hotels.com guest review
1 night business trip Sep 20, 2012
Tara
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"beau séjour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Très belle hôtel et propre.
Genuine Hotels.com guest review
Response by Holiday Inn Express Wilkes Barre East
Thank you for taking the time to write a review regarding your stay. We are pleased to see that you were happy with your stay and really appreciate the 5 star rating. We hope that the next time you are coming through our area that you will choose to stay with us again.
1 night family trip Dec 30, 2014
benoit
CA
5.0 / 5Outstanding
"満足です"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
子供の学校に行く為に1泊しました。部屋は清潔でベッドも快適で満足でした。無料の朝食も無料とは思えないほどでした。次に来る時も、こちらに泊まろうと思います。
Genuine Hotels.com guest review
1 night trip Aug 20, 2014
YK
JP
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip May 22, 2015
Samantha
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip with friends Apr 17, 2015
Susan
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
George
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Mar 8, 2015
Jill
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Amy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
Daniel
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Holiday Inn Express Wilkes Barre East
Thank you for the 4 star rating. We hope that the next time you are in the area you choose to stay with us again.
1 night business trip Dec 30, 2014
Harold
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Thomas
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Oct 3, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Sep 30, 2014
Mike
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
tom
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Aug 1, 2014
Mike
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Dec 14, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Oct 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
Trip with friends Mar 30, 2013
michelle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Other trip Mar 26, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Mar 2, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Business trip Jan 26, 2013
tim
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Dec 22, 2012
A Traveler
US
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