"EXCELLENT Customer Service"
09/16/14 Tom M
Myself and friends spent Saturday night at this hotel, we originally planned the hotel at Mohegan Sun but their rates were ridiculous. Holiday Inn had very reasonable rates but the reason our next trip will be staying here again was the staff. When we first walked in we were greeted very nice with the front desk woman behind the counter, we joked and laughed it was very friendly experience(i wish I could remember names) There was a free shuttle service to local attractions and who could argue that, but what put that over the top was the driver. We went to casino late but although he said it was not hotel normal operation he actually stayed late so we could enjoy the casino and still have a way back to hotel. He was very friendly very personable and very good at customer service and interacting with guests. We felt more like friends than guests here. I don't know if I could say his name so I won't but to say I am glad we didn't need him to put us on the luggage cart to get us to our room, but good to know the service was there lol(inside joke, we discussed how we would make it back if we got too drunk, he offered to carry us to the van and wheel us to our rooms) Before I write a book, I am glad we made this hotel our choice. The rooms were very clean, the hotel in general was very clean, the pool was crystal clear and very relaxing, breakfast was real nice with a few hot choices(eggs, bacon, sausage, pancakes not just muffins and cold cereal) My only let downs were the mattresses they were a little too hard and the accessory furniture was way, way too big for these rooms sitting at the desk without moving the bed is almost impossible.
09/02/14 Sharon J New York, New York, United States
First time staying here and I will come back to visit. Close to my son's college and to the shopping area. Room was small but was clean and nice. The bathroom was pleasantly nice with modern decor. Reminds me a little of a spa. Staff was nice and nice atmosphere. We were missing a set of towels and as I was going to my car, I saw a housekeeper and by the time I got back, she had delivered the towels to the room.
"Holiday Inn Express"
09/01/14 C T Ottawa, Canada
First time staying at a Holiday Express. The front staff was polite the room was clean and the bed was comfortable. For the price I think that it was pretty good value. The location is a little off the beaten track.
"Nice, clean, great staff"
08/16/14 Jaime M Lakeland, Florida
Stayed at the HIE in WB, PA last week and will be spending a few more weeks there over the next month. The place is nice and better than many HIEs, the staff was extremely helpful and friendly and trust me because I travel 40-45 weeks per year, I know.
07/18/14 Silvia C Seattle, Washington
Because we had a very early flight out at the end of our business trip we picked this hotel right next to the airport. Everyone we dealt with was very friendly, but there were a few glitches. When we landed at 12:30 a.m. we had to wait for the shuttle to make three trips from the airport to the hotel before they had room to take us (apparently the hotel also sells stay/park packages and these people were going to their cars). Not a great start. The lobby area looks a little like a living room, not the usual lobby. There is a fairly large breakfast area, with 24-hour coffee and tea, which was appreciated. The in-room coffee service was old-school (small coffee pot and foam cups). The rooms are fairly large and semi-modern. No bedside outlet for my phone, so I had to unplug the clock and move the nightstand. Bed was OK. The bathroom was large had lots of counter space. The shower was nice, with the usual Express (fantastic) shower head. The first morning my colleague didn't get his wake-up call, and phone calls to his room didn't work, so we're guessing his phone ringer didn't work. So I got to spend some time in the breakfast area reading the USA Today (no WSJ). Had a nice oatmeal and coffee. The next day he used his phone for an alarm clock, like I did. I'd still use the hotel for another early morning flight, but probably not if I came back for another business trip to the area with more time.
07/09/14 travelchiks United States
We were just passing through the area and needed a place to stay for the night. The front desk staff was very friendly and efficient. Room was clean and comfortable. Very quiet. Enjoyed our short time here.
"Very nice hotel-watch for smoking rooms"
07/08/14 VLSchaap Pittsburgh, PA
This hotel was a very nice hotel. The free breakfast was great. The free wifi was great. The hotel manager went above and beyond when hotwire booked us into a smoking room despite our preferences. He rearranged the bookings and got us a non-smoking room and floor when he learned of my allergy. Went above and beyond. I had no idea that hotels still had smoking rooms/floors, and this really should be done away with. The smoking floor in this hotel is quite smoky. You can smell it immediately getting off the elevator. Other wise this is a wonderful location, right off of 81, and very quiet. Close to many restaurants and shopping. And extremely reasonable.
06/28/14 CS1993 Stow, Ohio
This was a pretty standard Holiday Inn Express that has been renovated in the last few years. Rooms were clean but a little cramped. Upgrades seems to skimp on bathrooms and power outlets a little bit. Wifi was horrible. I could connect but the connection would continuously drop out. Acted like system was overloaded. Hot breakfast was adequate.
"Nice clean hotel with nothing much around"
06/27/14 Shujaul B Danville, California, United States
This was our take a break overnight stay hotel from our trip from Niagra Falls to NYC. About 125 miles from NYC mid town, about 2.30 hours drive. Typical Holiday Inn Express hotel, nice clean rooms with a free breakfast, nothing to write home about it.
"Just a normal hotel..good breakfast"
We tend to always pick the holiday inn hotels because their breakfast in the morning seem to be the best out of all hotels. It's just a normal hotel..no bells or whistles.. A little pricey ..location is nice ..bed are comfortable.
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