Wonderful staff makes you feel so welcome.Genuine Hotels.com guest review
Wonderful as always, the consistent level of quality is always reassuring and so pleasantGenuine Hotels.com guest review
"Eh, more like Ritz Carlton lite"
Overall the stay was decent, someone had a dog in their room and was barking incessantly the first night. Room service dining was horrible, see below. We ordered room service for breakfast the 2 days we stayed and each time had issues: - A man called the room at 8:30 pm claiming to be the general manager of food and services and that they lost our bill […] and tried to socially engineer our credit card. They had our room number, amount our order came out to and name. I suspect someone in the hotel staff got a hold of the receipt, very disconcerting. - Second room service issue was that our order was not correct and wound up being overcharged. While they did remedy one item out of the entire order, the remainder was still incorrect. I just did not have it in me at this point to follow up on the remainder of the order due to time. The prices of the menus in room were not what we were charged. Read moreGenuine Hotels.com guest review
"Lived up to the Ritz-Carlton Expectation."
Not bad at all.Genuine Hotels.com guest review
The service was the best by far friendly speedy made us feel at homeGenuine Hotels.com guest review
Lots of construction surrounding the hotel... Cleanliness of room was an issue. Shower head had to be replaced bc it was disgusting upon arrival, hair around sink and in showerGenuine Hotels.com guest review
Great base for a weekend in DC area.Genuine Hotels.com guest review
Very nice but expensiveGenuine Hotels.com guest review
"Great Place to stay"
Location is great, close to everything. Staff was very friendly and helpful. Will stay there next time for sure! Hotel was beautiful and well maintained inside and out. There was very little noise inside as well as from the outside.Genuine Hotels.com guest review
"Very nice hotel."
This hotel is attached to Pentagon City Mall, making it very convenient if you forget anything from toothpaste to a suit! The metro station is right out the front door, blue line to morgan blvd. gets you right to the Redskins game. The room has a clock on the nightstand with a lightning connector. Overall it is what you expect from a Ritz-Carlton, elegant […] and restful. Read moreGenuine Expedia guest review
We had an amazing stay, though short. It was beautiful and the staff was the best. The only downer was paying for WiFi if you want it. They explained it was because of their guests involved with government, they had to have extra security measures. It was truly above and beyond luxury for the price.Genuine Hotels.com guest review
This hotel stay was excellent. Service was wonderful with many if not all amenities included. Was a little disappointed that the pool was closed down early due to lightning and when I tried going the next day it was closed as well. However, Dwayne at the front desk was great and offered if there was anything they could do to make it up, especially because […] of my son. He walked us to their restaurant and told the hostess that breakfast was on them since we were checking out that same day. Will definitely will stay there again for future trips. Pricing was good considering the hotel chain. Read moreGenuine Expedia guest review
Ritz is my son's favorite. This one was great too. Great staff.Genuine Expedia guest review
the hotel's size is tiny, but the location is good. face to the metro station, access to the shopping mall directly from the hotel.Genuine Expedia guest review
Response by The Ritz-Carlton, Pentagon City Dear Guest, Thank you for leaving your review on Expedia. I would agree with you that we have a fantastic location when visiting the Washington area. Our location offers easy access to all attractions in the District of Columbia, as well as, Northern Virginia. I am sorry that you felt our size did not meet your expectations. Despite this, we do hope to host you again when in the Washington area. Best regards, Tod Morrow General Manager
The hotel is very close to the Pentagon. It alwo connects with the mall and has a Nordstrom Rack, Marshalls and Best Buy right across the street. We weretraveling with our baby and the crib even had a bumper on it with and amazing travel kit with foreheqd thermometers included! An amazing detail! The whole hotel experience was very, very good! I only […] gave it a 4 in hotel condition or facilities because there is construction going on at the front and it wqs confusing to get in at first. Read moreGenuine Expedia guest review
"very pleased with everything"
Had three rooms for family wedding in the area. The service was awesome, facilities are great and being connected to the mall is a real plus. Highly recommend!!Genuine Hotels.com guest review
Excellent all around that is how I would summarize it. Excellent location, excellent staff and excellent food. The staff was exceptional and very professional. I would stay here again.Genuine Hotels.com guest review
""Excellent Place to Stay!""
Nothing but excellent service all the way around. I will be returning.Genuine Hotels.com guest review
Friendly staff, very helpful, clean rooms. Metro across the street (Blue line 2 stops to Arlington, Yellow line 3 stops to monuments/museums). Nice if you want to stay outside the main sightseeing area. Would stay again.Genuine Hotels.com guest review
"My Birthday stay was FABULOUS!"
My husband surprised me with Fabulous birthday weekend in Northern Virginia. We took in a show, hung out on the water front, visited Georgetown Cupcakes and even saw a movie. He was so sweet with one surprise after another. But the weekend was capped off with a wonderful stay at the Ritz-Carlton. I really enjoyed valet parking, the bell hops, breakfast […] and the overall luxury treatment we received. I will definitely be back to enjoy the accommodations again. Hmmm, let’s see what occasion I can convince my husband to bring me back. Read moreGenuine Expedia guest review
I hope to stay again. Also very pleased with the hotels.com rateGenuine Hotels.com guest review
"Tic Toc, Tic Toc"
After having checked into this hotel for 10 minutes I said to my wife, "It's only a matter of time until this place is a Marriott." And not a long period of time either. The place is nice emough and the location worked great with incredible indoor access to the Metro and shopping mall for any whimsical purchase you may want to make. They seem to cater […] to the military traveler so the place has bit of a "federal" (not in a good way) feeling to it. The building itself seems cheap, lacking design details that most expensive hotels have. The dated corporate Ritz design motif works well ienough n this location but overall they need to get with the times. With our relatives in Viriginia and our friends in DC, this hotel worked out great for us, but we weren't bragging about staying there. Read moreGenuine Expedia guest review
Beautiful hotel with exceptional service. Everyone from the concierge to the valet attendants were very pleasant.Genuine Hotels.com guest review
Easy fun family trip!Genuine Hotels.com guest review
"Not what we expected of a Ritz"
Great location, but otherwise just Ok. Lobby was not much nicer than a Holiday Inn. Outrageous charge for wifi. Certainly not the 5 star experience we expected.Genuine Hotels.com guest review
"Room Not Clean when I entered"
The room was not clean and it someone's garbage in the room after check-in, as I entered the room. Was not a good experience this time!Genuine Hotels.com guest review
Response by The Ritz-Carlton, Pentagon City Dear Derrick, Thank you for taking the time to leave your feedback on Expedia. I am very sorry to hear of your experience. Your feedback is important to me and I assure you that this will be shared with our management team. I hope to have the opportunity to redeem ourselves when your travels bring you back to the DC area. Thank you again for your time. Best regards, Tod Morrow General Manager
Property not worthy of the Ritz Cartlon flag, but lower room price equates to the hotel quality, so overall value seems appropriate.Genuine Expedia guest review
Response by The Ritz-Carlton, Pentagon City Dear Paulfrom B, Thank you for taking the time to leave your review on Expedia. We appreciate your feedback. I appreciate the fact that you were satisfied with the price value relationship; however, I was disappointed by your first comment. We hope to have the opportunity to redeem ourselves when your travels bring you back to this area. Thank you again for your feedback. Best regards, Tod Morrow General Manager
"Exactly what we were looking for!"
Great place to stay if you are visiting DC.Genuine Hotels.com guest review
Loved staying at the Ritz Carlton in Arlington! Incredible staff, excellent customer service and a beautiful room. It was a wonderful experience. Easy to find and close proximity to all that Washington, D.C. has to offer. Will definitely choose the Ritz Carlton again!Genuine Expedia guest review
"close to the city"
Great but the room did not have adequate power outlets near and around the desk.Genuine Hotels.com guest review
Great place to stay. Worth all the money. You are treated like royalty from check in to check out.Genuine Hotels.com guest review
I was very happy with our stay. Thank youGenuine Hotels.com guest review
Please include the parking fee in your ad as 35 per night valet parking onlyGenuine Hotels.com guest review
The hotel is excellent. But there is no free wi-fi and the valet parking is too expensive. That wouldn't be a problem if they had a self parking. Which is not the case...Genuine Hotels.com guest review
"Great Hotel near everything!"
The staff was amazing!! Everything was wonderful and the metro was right there.Genuine Expedia guest review
"Awesome location, classy property"
You walk out the front door and there's a Metro Station! Walk through the lobby and you're in a great mall. Service was everything I have come to expect from Ritz, and while rooms were a little small everything was clean & tastefully appointed. A steal at $120/night!Genuine Hotels.com guest review
A perfect hotel with a convenient location! We loved having the metro in the building for easy access to DC and the attached mall for convenient shopping and eating. We stayed with our young children, and the staff was terrific.Genuine Expedia guest review
This was my first stay in a Ritz Carlton and it was awesome.Very convenient to the metro (right outside the door) and shopping (Pentagon City Mall)Genuine Hotels.com guest review
"Ritz lives up to its name!"
Had a great time! Great facility; great staff! We'll be back!Genuine Hotels.com guest review
"Not as classy as I thought."
Haunted, late check out and privacy tag on door meant nothing after several knocks on the door while resting. No TV hotel info, channels blurred, tv is out dated. Fixtures in deluxe room for the price not worth it.Genuine Expedia guest review
Response by The Ritz-Carlton, Pentagon City Dear Guest, Thank you for taking the time to leave your comment on Expedia. I am very sorry to hear that your experience did not meet your expectations. Should your travels bring you back to this area, we would like to have the opportunity to redeem ourselves with you. Best regards, Tod Morrow General Manager The Ritz-Carlton Pentagon City
"Great service, class act"
Excellent stay. Staff was attentive and professional. Super convenient location. Not as fancy as other Ritz locations but way above similar type hotels.Genuine Hotels.com guest review
"The best I ever Live"
No words, everything is the best. strongly recommending. I lived in some other great hotels before, but mostly they only have luxurious facilities. This hotel makes you feel perfect, like at an elegant home.Genuine Expedia guest review
"Wonderful staff and great access to metro rail"
We had a great stay at the Ritz in Pentagon City however it was not without a few faults. First on our first night we attempted to order room service which was supposed to be available 24/7 however after letting the phone ring for over five minutes without any one answering.... Twice we tried calling the concierge and got the same lack of response so […] we gave up and went to bed hungry. The other issue was with the shower. The water pressure from the bath tub faucet was fine and the water was hot but on e you switched it to shower there was so little flow that it would take forever to rinse shampoo out of your hair. I eventually resorted to switching back to the bathtub faucet and used one of the glasses to rinse my hair filing it from the bathtub faucet. The next night I decided I would just take a bath instead of standing in the sprinkle of the shower however the bathtub stopper would not deal off enough to even get more than 1 inch of water in the tub. To get by I used that came glass to cover the drain and it worked well enough after I wrapped a wash cloth around the base to help seal it off. I know these seem like small first world problems, but when you are staying at the Ritz there is a certain expectation of quality Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Pentagon City Dear Jon, Thank you for l sharing your review on Expedia. I apologize that your experience did not meet your expectations. We do appreciate your feedback as it is very important in our on-going quality improvement efforts. While I cannot change the events of this stay, I hope to have the opportunity to redeem ourselves when your travels bring you back to the Washington area. Best regards, Tod Morrow General Manager The Ritz-Carlton, Pentagon City
We arrived ar around midnight with our kids. The staff was wonderful and went out of their way to quicken the check in process and get our kids settled in their room. Hotel is right next to a shopping center with direct access to the DC Metro.Genuine Expedia guest review
Great location for a Fourth of July weekend! Wonderful staff, comfortable room woulddefinitely stay here again!Genuine Expedia guest review
"Nice but We expected more"
The hotel is beautiful and location really nice, attached to the mall and the Metro. when we checked in we waited for a while for the elevator. And eventually found out that some high security person was staying there and hogging it so no one else was allowed to use it and the other elevators were out of service. So they had a big group of us go to […] the service elivator where we waited at least 20 minutes for that. We finally arrived at our room and found the night stand to have sticky residue on it, They came right away to clean it. The beds were VERY comfortable. My husband brought a bottle of wine and a wine glass to have in the room, the next day we did site seeing and came back to find the the cleaning people took the glass. We never got it back, though they offered us to have a pick of one of theirs. Other than those things we did enjoy the trip. But for the price we expected a bit more. :-/ Read moreGenuine Hotels.com guest review
Took my 17 year old to visit George Washington Univ, Georgetown and American University. This Ritz is perfectly located with the Netro literally at the front door. Wonderful bar to watch FIFA World Cup and the staff got into cheering for Ghana with me. Can't wait for a good reason to go back.Genuine Hotels.com guest review
This hotel is my favorite when I am visiting DC. The staff is exceptional, the room is very clean, and the location is perfect!Genuine Hotels.com guest review
"Great hotel; ideal location: wonderful service"
The staff was exceptional. The facilities were great--kids loved the pool! We utilized the mall and metro; fantastic location!Genuine Hotels.com guest review
"Just about perfect"
All was good about the hotel - location, near the mall and very convenient to the Metro; food was great; facilities were great; except, the knock on the door at 9:45 PM for turndown service was too late. Particularly for my 5 and 7 year olds...Genuine Hotels.com guest review
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