"very pleased with everything"
Had three rooms for family wedding in the area. The service was awesome, facilities are great and being connected to the mall is a real plus. Highly recommend!!Genuine Hotels.com guest review
Excellent all around that is how I would summarize it. Excellent location, excellent staff and excellent food. The staff was exceptional and very professional. I would stay here again.Genuine Hotels.com guest review
""Excellent Place to Stay!""
Nothing but excellent service all the way around. I will be returning.Genuine Hotels.com guest review
Friendly staff, very helpful, clean rooms. Metro across the street (Blue line 2 stops to Arlington, Yellow line 3 stops to monuments/museums). Nice if you want to stay outside the main sightseeing area. Would stay again.Genuine Hotels.com guest review
I hope to stay again. Also very pleased with the hotels.com rateGenuine Hotels.com guest review
Beautiful hotel with exceptional service. Everyone from the concierge to the valet attendants were very pleasant.Genuine Hotels.com guest review
Easy fun family trip!Genuine Hotels.com guest review
"Not what we expected of a Ritz"
Great location, but otherwise just Ok. Lobby was not much nicer than a Holiday Inn. Outrageous charge for wifi. Certainly not the 5 star experience we expected.Genuine Hotels.com guest review
"Room Not Clean when I entered"
The room was not clean and it someone's garbage in the room after check-in, as I entered the room. Was not a good experience this time!Genuine Hotels.com guest review
Response by The Ritz-Carlton, Pentagon City Dear Derrick, Thank you for taking the time to leave your feedback on Expedia. I am very sorry to hear of your experience. Your feedback is important to me and I assure you that this will be shared with our management team. I hope to have the opportunity to redeem ourselves when your travels bring you back to the DC area. Thank you again for your time. Best regards, Tod Morrow General Manager
"Exactly what we were looking for!"
Great place to stay if you are visiting DC.Genuine Hotels.com guest review
"close to the city"
Great but the room did not have adequate power outlets near and around the desk.Genuine Hotels.com guest review
Great place to stay. Worth all the money. You are treated like royalty from check in to check out.Genuine Hotels.com guest review
I was very happy with our stay. Thank youGenuine Hotels.com guest review
Please include the parking fee in your ad as 35 per night valet parking onlyGenuine Hotels.com guest review
The hotel is excellent. But there is no free wi-fi and the valet parking is too expensive. That wouldn't be a problem if they had a self parking. Which is not the case...Genuine Hotels.com guest review
"Awesome location, classy property"
You walk out the front door and there's a Metro Station! Walk through the lobby and you're in a great mall. Service was everything I have come to expect from Ritz, and while rooms were a little small everything was clean & tastefully appointed. A steal at $120/night!Genuine Hotels.com guest review
This was my first stay in a Ritz Carlton and it was awesome.Very convenient to the metro (right outside the door) and shopping (Pentagon City Mall)Genuine Hotels.com guest review
"Ritz lives up to its name!"
Had a great time! Great facility; great staff! We'll be back!Genuine Hotels.com guest review
"Great service, class act"
Excellent stay. Staff was attentive and professional. Super convenient location. Not as fancy as other Ritz locations but way above similar type hotels.Genuine Hotels.com guest review
"Nice but We expected more"
The hotel is beautiful and location really nice, attached to the mall and the Metro. when we checked in we waited for a while for the elevator. And eventually found out that some high security person was staying there and hogging it so no one else was allowed to use it and the other elevators were out of service. So they had a big group of us go to […] the service elivator where we waited at least 20 minutes for that. We finally arrived at our room and found the night stand to have sticky residue on it, They came right away to clean it. The beds were VERY comfortable. My husband brought a bottle of wine and a wine glass to have in the room, the next day we did site seeing and came back to find the the cleaning people took the glass. We never got it back, though they offered us to have a pick of one of theirs. Other than those things we did enjoy the trip. But for the price we expected a bit more. :-/ Read moreGenuine Hotels.com guest review
Took my 17 year old to visit George Washington Univ, Georgetown and American University. This Ritz is perfectly located with the Netro literally at the front door. Wonderful bar to watch FIFA World Cup and the staff got into cheering for Ghana with me. Can't wait for a good reason to go back.Genuine Hotels.com guest review
This hotel is my favorite when I am visiting DC. The staff is exceptional, the room is very clean, and the location is perfect!Genuine Hotels.com guest review
"Great hotel; ideal location: wonderful service"
The staff was exceptional. The facilities were great--kids loved the pool! We utilized the mall and metro; fantastic location!Genuine Hotels.com guest review
"Just about perfect"
All was good about the hotel - location, near the mall and very convenient to the Metro; food was great; facilities were great; except, the knock on the door at 9:45 PM for turndown service was too late. Particularly for my 5 and 7 year olds...Genuine Hotels.com guest review
Great exc ept. The prices at the bar were outrageous YGenuine Hotels.com guest review
"Memorial Weekend 2014"
The stay was fantastic much of which because of the fine, attentive staff. Caitlyn at the front desk was absolutely amazing. Sera, the concierge was extremely helpful. Upgrading to club status was a smart move. The variety of foods and drink were non-stop. I strongly urge this option.Genuine Expedia guest review
Great Hotel. Great Service. Very convenient to DC by train or car. Had an overall amazing stay.Genuine Hotels.com guest review
On so many trips, I used to justify the rank of the hotel that I stay by saying, "It is just a room to sleep in". Staying at this hotel made me realize that sometimes you need a bit more. And when you get the extra pampering, it makes a whole of difference on the experience. The room at this hotel was well noise-proofed that I felt my time stopped in […] the quietness. I was able to focus on getting a good night sleep and rejuvenating my mind and body for another new day to come. The breakfast at the restaurant was superb. The restaurant had nice heavy tables and chairs that I felt the breakfast was an event/affair that I was attending, instead of doing the usual "eat and run". The time that I spent there had me grounded and relaxed. We ordered a waffle, and the staff brought a jar of WARM maple syrup. Now we are talking about quality service! I had a great and refreshing experience at this hotel. Highly recommended! Read moreGenuine Expedia guest review
"Love this place"
Great deal, convenient, my son gets a break from his co op I will stay here again and again.Genuine Hotels.com guest review
I am a Ritz Rewards member. I have over 137,000 pouts accumulated. I was not offered any upgrades or any perks. The staff was short and rude.Genuine Hotels.com guest review
Response by The Ritz-Carlton, Pentagon City Dear Guest, Thank you for taking the time to share your review on Hotels.com. I apologize for the details of the Ritz-Carlton Rewards Program not being reviewed with you at check-in. I will ensure that your 1,000 additional points that you are entitled to are posted to your Platinum Rewards Account. Should your travels bring you back to the Washington area, I would be happy to assist you personally with coordinating your accommodations. Best regards, Tod Morrow General Manager
My daughter and I went away for a long weekend, to D.C. We chose a "mystery hotel" and I paid first, then was told what hotel we got after. We were very happy to learn we would be staying at the Ritz-Carlton. The room was beautiful. The hotel was located adjacent the Pentagon City Mall (my daughter was very happy about that.) And it is steps from the […] Metro-Very convenient. Read moreGenuine Expedia guest review
"Decent layover close to Regan"
Overall it was ok but not super impressive especially for the priceGenuine Expedia guest review
Response by The Ritz-Carlton, Pentagon City Dear Guest, Thank you for taking the time to leave your feedback on Expedia. I agree with you that our location is convenient to both Regan International and the District of Columbia. I am sorry that you were only able to get HD on two of your channels as the majority of our channel offerings are HD. We hope to have the opportunity to welcome you back in the future. Best regards, Tod Morrow Gneneral Manager The Ritz-Cartlon Pentagon City
The service was good but the rooms need to be updated. Also, the hotel should add more cable channels.Genuine Hotels.com guest review
happy with my stay. Valet parking was very convenient.Genuine Hotels.com guest review
"You Can stay at the Ritz!"
Looking for a good hotel that has good amenities, access to metro/town, safe environment, plenty of shopping, and all at a good price? Look no further and satisfy your desire to stay at a Ritz Carlton! The hotel has very nice staff that accommodated us with a room upgrade because they did not have double beds to satisfy our order. Cookies and a nice […] letter to our kids from Caitlin awaited our arrival. The food was very good for both breakfast and dinner, although the dinner seemed to be a better value and the tasty red wines by the glass were only marginally more expensive than apple juice. The pool was great for the kids and the access to everything made it a great trip. We'll be back! Read moreGenuine Expedia guest review
We stayed at the ritz Carlton pentagon city April 10-12. Everything from the moment you drive under the canopy is a wonderful experience. Very accommodating staff always friendly and willing to help. Would expect no less from a ritz. But these guys ROCK!Genuine Expedia guest review
Hotel staff was very friendly and helpful. Room was Clean and comfortable.Location had a metro station at the front door.There was a large mall connected to the hotel. Overall it was an excellent visit.Genuine Hotels.com guest review
"Why stay anywhere else?"
Fantastic - ease of travel convenience, location with respect to attending events (easy access to Metro), great bar at the hotel. I cannot think of a single negative and will stay there anytime I travel to D.C.Genuine Hotels.com guest review
"Luxury and convenience"
We were welcomed with a complimentary glass of champagne. The service was excellent, the staff was professional and very helpful. The location is excellent with the metro stop right in front and the four level mall attached. The surrounding restaurants were great, and the general atmosphere of the hotel was one of luxury, comfort and convenience. Loved […] it, would highly recommend it, and would stay there again. Read moreGenuine Hotels.com guest review
I went with my 10 month old twins and their nanny. The entire and I mean entire staff from the bell man, concierge, room attendants were all marvelous. Before we thought of our needs they suggested and recommended and ensured we had it all. I have stayed at the Ritz previously, but this was sooooo good. Thank you guys!Genuine Expedia guest review
This is a very expensive hotel, so you expect a real premium, but it's just not quite there. Example - there's a free wine tasting each week, but whilst we were there, it was a taste of a single entry level wine and the taste was just that - a small taste. In a hotel like this, you'd expect free Internet access, but this comes at an additional cost. […] Penny-pinching has just made this hotel not somewhere I would go back to and leaves a bitter taste. Avoid the concierge; there's an agenda there and you only get the products that he chooses - and they are often not the ones that the internet suggests are good; again, just leaves a bitter taste. Finally, the location is great if you like public transport; you'll get used to it quickly though as it's quite good and you'll be using it a lot. Read moreGenuine Hotels.com guest review
"The best hotel I have experienced."
Arrived by subway, tired and worn. Met Frank at check-in. Took care of everything. Could not have been more helpful. Pointed out possibilities for dining after arrival, offered tips for maneuvering the subway. Frank stood out among all the VERY helpful and friendly staff. See you guys next year!Genuine Expedia guest review
"Easy access to all the best sights in Washington D"
Our stay was wonderful. The hotel staff provided top-notch service. In-room dining was excellent and service was quick. Easy access to local shopping and restaurants. Located on the blue and yellow line with quick access to all of downtown Washington DC.Genuine Hotels.com guest review
"Very Cool Overnight Stay"
I arrived to check in the hotel about 10 or 15 mins after 3pm. I was told my room was not available, which after traveling all day was a tad disturbing, but even at 4:30 when I called it was still not available and at that point I was really feeling a certain way...and it was not happy. Well, the hotel not only made up for it by upgrading my room, but […] gave us a restaurant voucher for dinner in their restaurant (which was very good) and they called to make sure all was ok and kept apologizing. The Guest Relations Superv'sr was amazing and because of that great customer service I would go back, knowing that my check in experience is not typical of the Ritz Carlton. Read moreGenuine Hotels.com guest review
It's nice to have such a serene setting to return to after a day of sightseeing in our nation's capitalGenuine Expedia guest review
"It's the ritz!!!!!"
We had a wonderful stay at the Ritz. Shopping is steps away, which made life very easy! Would stay again.Genuine Hotels.com guest review
"Brought entire family for a reunion....."
My family all usually stay at the ritz in DC. I thought a change Would be nice, so we decided to try the Pentagon City location. Everything was wonderful until the last day. I extended my reservation to depart a day later. I notified front desk that am. I left do not disturb sign on door to finish my weekend with a little R & R. Well no way they would […] let that happen. I was disturbed 5 (yes 5) times! First by housekeeping once by phone to see if I needed service (I explained I was not any need of service & please don't bother me) Well as I began my nap, a lady beating on my door, asking about housekeeping. I explained to her I was staying and didn't need a thing. Then I go back to sleep. Then, third time the phone rings, It's the front asking when I'm checking out! I explained again the situation and my card is on file and has been all weekend. They call again a few hours later! Then the 5th time is unreal..... A man knocks on my door telling me I have to come downstairs and give them my credit card! I had to he dressed, half asleep and to deal with this! They had no problem all weekend an they one day I want to sleep, I was annoyed 5 times! My family and I spent thousands between all the rooms/room service/ and restaurant bills. I would not recommend this property if you wish to relax! Probably great for a business trip ...... The property was very clean and the food was Amazing Just serious problem with communication between front desk operations and housekeeping causing my last day to be just terrible!! I have called the general manager to notify him of what happened. I have not received call back. I was hesitant about writing this review, but no one has called to apologize. Again, huge communication issue with this property. I waited an entire day to hear back from a manger before I released this...... Nothing:-( Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Pentagon City Dear J, Thank you for taking time to leave your review on Hotels.com. I am sorry that the last day of your stay did not meet expectations. I appreciate your feedback and I hope you will consider allowing us the opportunity to redeem ourselves should your travels bring you back to this Washington area. Best regards, Tod Morrow General Manager
"Great hotel. Couldn't be closer to the metro"
We stayed here with our 10 and 6 year old kids. hotel is directly on the metro and a short hop into DC or Alexandria. Hotel is connected to a mall, which made breakfast easy and reasonably priced. Staff are friendly and helpful, pool and gym are nice. Room was very comfortable and clean. We were upgraded to a 1-bedroom suite, which was perfect for a […] family vacation. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Super convenient location"
The hotel was nice, a little outdated for a Ritz, but overall very nice. Rooms were very clean, employees were very attentive and helpful. The metro is right across the street and the mall provides easy access to a quick lunch or breakfast, or anything you may have forgotten. Also within walking distance to the Pentagon. I would definitely stay here […] again - can't beat the location. Great price! Read moreGenuine Hotels.com guest review
Could not have been better! Definitely would return.Genuine Hotels.com guest review
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