Could not have been better! Definitely would return.Genuine Hotels.com guest review
"Not what you expect from a Ritz"
Let say that not just because you walk in to a Ritz Calrton, great service magicaly happens... I was seriously disappointed with the service at the restaurant and food. Let say that I get better in a Marriott just to stay with the same company but any Renassance or Intercontinental does better than this Hotel. By the way... I been in other Hotels from […] this same brand and was a better experience Read moreGenuine Hotels.com guest review
As always, this hotel is everything a hotel should be. The service is top-notch. Everything is beautiful. The rooms are beyond comfortable. & the bathrooms are pristine & pretty.Genuine Hotels.com guest review
"Highest quality excellent hotel"
This hotel is of the highest quality in terms of cleanliness, the professionalism of its employees, the amenities, and the location is highly convenient sitting above the Pentagon City mall and Metro stationGenuine Hotels.com guest review
"aging luxury hotel now adequate"
King bed lumpy and far too soft. Asked for walk-in shower, ended up with tub shower tho; it had bars. Chair and footstool were best part of room. At verious times during my stay and pre-stay, the phone/computer system didn't work so that my reservation could not be checked without a second call. And when I got there one of the elevators was out of service. […] Age is starting to take a toll. Read moreGenuine Hotels.com guest review
Excellent service and fine ammenities. Staff were helpful and friendly.Genuine Hotels.com guest review
We had a nice stay at the Ritz. It doesn't have a big, elaborate lobby like some other Ritz locations, but it is still very nice, super clean, elegant, and has great customer service. The beds were also comfortable.Genuine Hotels.com guest review
"Great weekend getaway"
My fiance and I got the bed and breakfast package and it was a great deal for valet parking, hotel room and breakfast at the hotel each morning. The staff was very friendly and helpful and the Pentagon Row area is great for restaurants and shopping.Genuine Hotels.com guest review
It's close to a shopping center and M station; a Califonia Pizza restaraunt across the road is also wonderful; easy to walk to Pentagon.Genuine Hotels.com guest review
It was great. The only disappointing thing was the room service dinner--the Caesar Salad was very very unimpressive and underwhelming!Genuine Hotels.com guest review
"Convenient & luxurious"
Great hotel. Right by transportation. All the comfort & luxury associated with a Ritz. Staff is wonderful.Genuine Hotels.com guest review
"Hard to locate without GPS"
Hotel was nice. Very different from our stay 20 years ago when it first opened. Clean and comfortable but difficult to find without GPS which went down on the way in. Staff was very helpful albeit a little slow footed. Reasonably priced for a Ritz in DCGenuine Hotels.com guest review
"What a change"
Hotel was nice. Hard to find in the dark of night but otherwise nice. A very changed neighborhood in 20, years. Hotel nice but understaffed and underprepared.Genuine Hotels.com guest review
The regular room was nothing extraordinary, but everything was clean and well-kept. The room was comfortable with minimal noise from neighbors or outside. The service was wonderful and staff went out of their way to help us. The location was perfect as it is attached to both the mall and a Metro station.Genuine Hotels.com guest review
Best hotel experience!Genuine Hotels.com guest review
"Great Accomidations at a Great Price"
We've stayed here two times, each during the Thanksgiving weekend. My family likes using the pool, and it is so convenient to get on the Metro to the Mall. The staff was very helpful. They had a cute Ritz-Kids little packet with some scavenger hunt items, and a prize they gave them when completed. Rooms were clean and quiet, and the shower head was […] high pressure and volume, adjustable down. We'll definitely be back again. Read moreGenuine Hotels.com guest review
"So close to everything!"
We stayed here on Thanksgiving weekend. It was perfect. The hotel is attached to the mall and had easy access to plenty of food choices. The metro stop is right across the street. Even on Thanksgiving there were businesses open to accommodate our needs and perfect for Black Friday shopping! The only downside was the elevators were not working well and […] we had to wait awhile to catch one despite this the staff was very aware of the situation and it was fixed by the next day. Read moreGenuine Hotels.com guest review
"OMG! Fantastic Deal!!!"
Our experience was top-shelf!Genuine Expedia guest review
Very comfortable but unimaginative, box-shaped rooms suggest a high-end motel - not a de luxe hotel. Arrival procedures designed to pressure you into $39 per night valet parking. Much cheaper to park on first level of adjoining mall and walk through to hotel. Mall is OK but not top level.Genuine Hotels.com guest review
"CLOSE TO METRO, SHOPPING, RESTAURANTS, SITES"
EXCELLENT SERVICE AND ACCOMODATIONSGenuine Hotels.com guest review
"Ritz Carlton review"
Location is excellent, room and services are great. The only thing that would bring it over the top would be free internet and breakfast.Genuine Expedia guest review
Staff was beyond helpful. Room was clean, up to date, comfortable, and matched price paid. Only complaint was level of dinner, which we found to be less than price paid. However, breakfast the following moring was outstanding. Would recommend and will book again when in area.Genuine Expedia guest review
"Great stay. First Class."
Fully up to Ritz Carlton standards. When there is a Ritz available, I would never stay anywhere else.Genuine Expedia guest review
No Spa, we were there for a running event, I had hoped there would be a spa for massage prior to a long international flight...no luck. Over all a good hotel but a little sparse lobby for a Ritz. We had a small door key problem but hotel responded to the best we coul expect. Room safe is a key that you carry after closing.Genuine Hotels.com guest review
"Ritz Carlton Pentagon"
My son got sick in the middle of the night and the staff was so curteous getting the room cleaned and making sure we were alright. Two days later, the front desk staff asked if my son was feeling better. Made us feel at home!Genuine Expedia guest review
"Close to Pentagon."
Spotlessly clean. Excellent service. Comfortable room.Genuine Hotels.com guest review
"Ritz Carlton in Pentagon City"
The approach to the hotel is difficult, as it is part of a mall. The lobby is spare. The room was small with a 'wonderful' view of northern Virginia, as the front desk person had told us. The view was actually ugly high rises. Since we had booked through Expedia, we probably didn't 'deserve' what the 'high rollers' get : a view of DC........However, […] the linens on the bed were wonderful, and top quality, with even a type of duvet as mattress cover. The marble bathroom again was minute and only had a tub and straight out of the period some decades ago, when all these places went up. It had seen better days. So, did the carpeting in the room. We had room service for breakfast and the waitress was extremely friendly and acomodating. The food was average. Too many people were jumping on you for check- in and check-out and passed you from one to the next one with open hands. That should be kept in check a little bit. Despite all that, we still ended up having to wait.............this hotel does not have the luxurious ambience a Ritz Hotel usually affords you. Read moreGenuine Expedia guest review
We were there for only two nights, but we were extremely pleased. The meeting halls for our conference were great, our room was wonderfully comfortable, clean, and well-furnished, and most importantly the hospitality and courtesy shown to us as guests tops that of any other hotel we've ever stayed at. This hotel is right at a metro station for two lines […] that go straight into the downtown area, and is only 3 minutes from the airport. It's also connected to a wonderful mall. In all, the only word to describe the experience is, well, "perfect!" Read moreGenuine Hotels.com guest review
I have never stayed at a Ritz Carlton before. This stay at Pentagon City Ritz has definitely hooked me...they treated my wife and myself like royalty...I will definitely stay again!!Genuine Expedia guest review
Awesome staff, great location. Will stay here again.Genuine Hotels.com guest review
"location location :)"
Excellent location, staff extremely friendlyGenuine Hotels.com guest review
"Great Place To Stay"
This was an excellent hotel! We had an early flight in to Washington DC, so we called and asked for an early check in. No problem, the room was ready as soon as we arrived! All the staff was friendly especially housekeeping. Being close to the metro was an added bonus for staying at the Ritz, walked out the hotel and right to the metro. If you did not […] want to use their restaurant, being connected to the Pentagon Mall was also great. If you like a quiet place to stay on vacation the Ritz is set up to give you quiet and privacy. They seem to strive to give you the best possible stay that they can! We only had one small problem. When we tried to check our account on the television, the system was not working. We had to go to the front desk to check out when we left. A very small inconvenience. Also, having a mid afternoon flight out we asked for a late check out (1:00 p.m.) again no problem! Read moreGenuine Expedia guest review
"Excellent Hotel close to metro and airport."
We had a excellent experience while staying here. Every staff member we encountered went our of their way to help us. Would definitely stay here again.Genuine Expedia guest review
"Wonderful hotel next to Mall and Metro"
We honestly can not say enough nice things about the hotel staff, especially house keeping. We were apprehensive about staying in a pet friendly hotel, but the cleanliness of the room never hinted to pets ever being present. The only negative was the breakfast, the food was substandard for the price. We ate at five star restaurants for less while in […] DC. This is not to say that the hotel dining staff were not top notice, because they were impeccable. We would definately stay again. Read moreGenuine Expedia guest review
Hotel was nice and comfortable. Food was inconsistent. A meal at the bar and the breakfast were great but evening meal in the room was just average. Ammenities in room not up to 4.5 star standards, i.e. old rado in the room, TV was old, and bathroom was closer to a 3 star than a 4 star, let alone a 4.5 star. I think an update to the shower is over due. […] Granted, I didn't pay 4.5 star prices thanks to a special so the shortfalls are to be expected. Read moreGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"beautifull superb hotel for under 300 in dc"
like it very muchGenuine Hotels.com guest review
"Best Location for Washington DC"
Great service at this hotel. Couldn't have asked for better. I cannot say how much the staff did for us. We checked out on Sunday and they allowed us to keep our car parked and put our luggage in the trunk while we went on into DC to finish our last day of touring. When we came back the car was ready and waiting and packed with all our luggage. That's […] what I call service. You have the METRO right at the door of this hotel. What a great location. Read moreGenuine Hotels.com guest review
In-Room refrigerator Didn't Work.Genuine Hotels.com guest review
no free wi fi...disappointing everything else was fantastic, will stay there again in October.Genuine Expedia guest review
I could not have been more pleased with my stay earlier this week at the Ritz in Pentagon City. From the staff, to my room, to the food, locale and overall experience everything was absolutely perfect. I will definitely make the Ritz my first choice for accommodation when I am in the area.Genuine Hotels.com guest review
"Great place to stay."
This location was perfect for us. The rate was fair. Our family of 4 enjoyed the comforts and connivence of this hotel. The rooms were a good size. The location over Pentagon City Mall was very helpful for us - lots of food options. Plus we could just pop right on the Metro and head to DC in no time at all., When it was time to leave Ronald Reagan Airport […] was just a few minutess away. The staff was wonderful, very friendly and helpful. They remember our names and faces and made us feel right at home. We are looking forward to staying at this property again when we visit. Really great experience. Read moreGenuine Hotels.com guest review
I booked this hotel for a three night stay and couldn't have asked for a better experience for my family. The room was spacious and the beds were extremely comfortable. The metro was right outside the front door and the fashion center Mall was right next door! We could get to downtown DC in a matter of minutes and then come back and relax in the cool, […] quiet, elegant hotel lobby/bar in the evening. We had a wonderful stay and certainly would stay at this hotel on a return visit. Read moreGenuine Hotels.com guest review
"Great hotel with great staff"
The hotel is great. Location, rooms, but the thing I was impressive the most was its staff kindness.Genuine Expedia guest review
"My Best Hotel Experience Ever"
Since I rarely have or take the time to reply to emails asking me to rate a particular hotel, item or service; me seeking out your website to make my comments is telling in itself. My wife and I stayed in the Pentagon City location from 7/4/2013 to 7/7/2013. It was, in our opinion, the best hotel stay for us, ever. Every single member of the staff that […] we encountered from the moment that we pulled our vehicle into the check in area on 7/4 until our trunk was packed on 7/7 was friendly, professional and helpful. It was our pleasure to enjoy dinner in your restaurant on 7/4 and breakfast the remaining three days. Each meal was excellent. I would specifically like to mention Bryan Haley who took the time on the evening of 7/4 to chat with us at our dinner table. What is amazing to me is that Bryan and most of the other staff seemed to remember us and all of the other guests. Please thank your staff for a memorable stay. I would hope to stay at your hotel the next time we have the opportunity to be in the Washington, D.C. Area. Read moreGenuine Expedia guest review
This is simply the ideal portal to DC. Easy metro access and attached to the mall. Awesome gym and pool.Genuine Expedia guest review
We stayed in the hotel for 2 nights and 3 days. We arrived around 11:00 am on July 4th and we were allowed to check in to our room right away although their official check-in time was 3 pm. The front desk staff was so friendly and very helpful when we ask for directions to go to the Arlington Cemetery. The hotel was in a good location. The metro was […] right on its doorstep and a really good shopping mall right beside it and across the street. The checkout time was 12:00 noon and since, we were not leaving until 6 pm, we left our luggage with them for the rest of the day. We've had dinner at their restaurants for both nights and breakfast and lunch for some of the days. The food was superb but the best of all was the excellent service we've received from the staff. On our last day while killing time before our departure, we spent time at the bar and one of the staff who was attending to us during our dinner remembered that I've wanted to try the crab cake but always got diverted to ordering the daily special. So, he served us a crab cake as a token of good will. It was really very thoughtful of him. I've never imagined that he would remember at all. I will always stay in this hotel. All the staff are friendly, helpful and make it a personal effort to get to know you and your likes and wants. Very very remarkable place to stay! Read moreGenuine Expedia guest review
"An Enjoyable Experience"
I had a great time! The room and hotel were extremely nice and comfortable. The Ritz is generally way out of my price range, but I got a really deal on hotels.com - now I see why people generally pay so much money to stay there. I did notice that fees weren't fully explained (e.g., $35/day for parking - it's very close to Metro - if I stay again, I […] won't bring a car, and $55 brunch - delicious, but with taxes and tip it came to about $75 for 1 person - I wasn't expecting that - the prices weren't on the menu). I guess they think that people who usually stay there wouldn't worry about such fees, but once you add all the little things in, the deal wasn't as great as I initially thought. (But, I could have done my due dilligence before to investigate - my fault!) That said, I still had a great trip! Great hotel! Great service! Even great products in the bathroom - I absolutely loved the lotion!!! I'd highly recommend it! Read moreGenuine Hotels.com guest review
"Best hotel in the area!"
Close to great shopping and restaurants, this hotel is the best in DC. The Metro stops in the basement of the adjacent mall (which happens to have terrific shopping), so you never have to go outside to catch a ride. The staff is over-the-top helpful. After having our flight delayed for 8 hours and finally arriving at 3 am sans baggage, the manager ran […] out and bought contact solution and had it delivered to the room free of charge. When we bring our young daughters, they go out of their way to make them feel special and welcome, which is unusual for a high end hotel. The rooms are spacious, well-appointed, and very clean. Even when other hotels are closer to our activities, we choose the Ritz. It never fails to deliver top of class service. Read moreGenuine Expedia guest review
The Metro was right under the hotel which made getting to the city a breeze. The hotel was a beautiful place to return to after miles of walking in DC. The bed was the best I have ever slept on. The staff made sure we were content and comfortable in their hotel. The hotel is connected to an higher end mall with excellent shopping and a food court.Genuine Hotels.com guest review
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