I could not have been more pleased with my stay earlier this week at the Ritz in Pentagon City. From the staff, to my room, to the food, locale and overall experience everything was absolutely perfect. I will definitely make the Ritz my first choice for accommodation when I am in the area.Genuine Hotels.com guest review
"Great place to stay."
This location was perfect for us. The rate was fair. Our family of 4 enjoyed the comforts and connivence of this hotel. The rooms were a good size. The location over Pentagon City Mall was very helpful for us - lots of food options. Plus we could just pop right on the Metro and head to DC in no time at all., When it was time to leave Ronald Reagan Airport […] was just a few minutess away. The staff was wonderful, very friendly and helpful. They remember our names and faces and made us feel right at home. We are looking forward to staying at this property again when we visit. Really great experience. Read moreGenuine Hotels.com guest review
I booked this hotel for a three night stay and couldn't have asked for a better experience for my family. The room was spacious and the beds were extremely comfortable. The metro was right outside the front door and the fashion center Mall was right next door! We could get to downtown DC in a matter of minutes and then come back and relax in the cool, […] quiet, elegant hotel lobby/bar in the evening. We had a wonderful stay and certainly would stay at this hotel on a return visit. Read moreGenuine Hotels.com guest review
"Great hotel with great staff"
The hotel is great. Location, rooms, but the thing I was impressive the most was its staff kindness.Genuine Expedia guest review
"My Best Hotel Experience Ever"
Since I rarely have or take the time to reply to emails asking me to rate a particular hotel, item or service; me seeking out your website to make my comments is telling in itself. My wife and I stayed in the Pentagon City location from 7/4/2013 to 7/7/2013. It was, in our opinion, the best hotel stay for us, ever. Every single member of the staff that […] we encountered from the moment that we pulled our vehicle into the check in area on 7/4 until our trunk was packed on 7/7 was friendly, professional and helpful. It was our pleasure to enjoy dinner in your restaurant on 7/4 and breakfast the remaining three days. Each meal was excellent. I would specifically like to mention Bryan Haley who took the time on the evening of 7/4 to chat with us at our dinner table. What is amazing to me is that Bryan and most of the other staff seemed to remember us and all of the other guests. Please thank your staff for a memorable stay. I would hope to stay at your hotel the next time we have the opportunity to be in the Washington, D.C. Area. Read moreGenuine Expedia guest review
This is simply the ideal portal to DC. Easy metro access and attached to the mall. Awesome gym and pool.Genuine Expedia guest review
We stayed in the hotel for 2 nights and 3 days. We arrived around 11:00 am on July 4th and we were allowed to check in to our room right away although their official check-in time was 3 pm. The front desk staff was so friendly and very helpful when we ask for directions to go to the Arlington Cemetery. The hotel was in a good location. The metro was […] right on its doorstep and a really good shopping mall right beside it and across the street. The checkout time was 12:00 noon and since, we were not leaving until 6 pm, we left our luggage with them for the rest of the day. We've had dinner at their restaurants for both nights and breakfast and lunch for some of the days. The food was superb but the best of all was the excellent service we've received from the staff. On our last day while killing time before our departure, we spent time at the bar and one of the staff who was attending to us during our dinner remembered that I've wanted to try the crab cake but always got diverted to ordering the daily special. So, he served us a crab cake as a token of good will. It was really very thoughtful of him. I've never imagined that he would remember at all. I will always stay in this hotel. All the staff are friendly, helpful and make it a personal effort to get to know you and your likes and wants. Very very remarkable place to stay! Read moreGenuine Expedia guest review
"An Enjoyable Experience"
I had a great time! The room and hotel were extremely nice and comfortable. The Ritz is generally way out of my price range, but I got a really deal on hotels.com - now I see why people generally pay so much money to stay there. I did notice that fees weren't fully explained (e.g., $35/day for parking - it's very close to Metro - if I stay again, I […] won't bring a car, and $55 brunch - delicious, but with taxes and tip it came to about $75 for 1 person - I wasn't expecting that - the prices weren't on the menu). I guess they think that people who usually stay there wouldn't worry about such fees, but once you add all the little things in, the deal wasn't as great as I initially thought. (But, I could have done my due dilligence before to investigate - my fault!) That said, I still had a great trip! Great hotel! Great service! Even great products in the bathroom - I absolutely loved the lotion!!! I'd highly recommend it! Read moreGenuine Hotels.com guest review
"Best hotel in the area!"
Close to great shopping and restaurants, this hotel is the best in DC. The Metro stops in the basement of the adjacent mall (which happens to have terrific shopping), so you never have to go outside to catch a ride. The staff is over-the-top helpful. After having our flight delayed for 8 hours and finally arriving at 3 am sans baggage, the manager ran […] out and bought contact solution and had it delivered to the room free of charge. When we bring our young daughters, they go out of their way to make them feel special and welcome, which is unusual for a high end hotel. The rooms are spacious, well-appointed, and very clean. Even when other hotels are closer to our activities, we choose the Ritz. It never fails to deliver top of class service. Read moreGenuine Expedia guest review
The Metro was right under the hotel which made getting to the city a breeze. The hotel was a beautiful place to return to after miles of walking in DC. The bed was the best I have ever slept on. The staff made sure we were content and comfortable in their hotel. The hotel is connected to an higher end mall with excellent shopping and a food court.Genuine Hotels.com guest review
"Convenient to metro, mall"
It's great that the Metro has a stop at the hotel's front entrance, and if you forget something, there's a nice mall attached. Our room had a partial view of the Pentagon and the 9/11 memorial. The staff was very friendly, and to our surprise, this was the official team hotel for two MLB teams playing the Nationals during our stay. This place wasn't […] quite as nice - or in quite as nice a location as other Ritz-Carlton hotels we've stayed at in the past, but it also wasn't as expensive. Read moreGenuine Hotels.com guest review
I visit Arlington National Cemetery every Memorial Day to take part in the Memorial Day Flowers Program and visit my father's gravesite. This is the second year I have stayed at the Ritz Carlton. The entire staff makes you feel welcome from the moment you arrive. Exceptional service, immaculate rooms and the restuarant served divine cuisine for dinner. […] I ordered breakfast for 6AM delivery-delivery arrived in my room at precisely the delegated time. The omelete was fluffy and so tasty. Attention to detail for my room service order was extraordinary! The coffee was some of the best I have ever been served. This hotel is at the top of their game for servicing their guests and making your stay delightful! Read moreGenuine Hotels.com guest review
Requested adjoining rooms directly with the hotel one month in advance and were assured we would have it. When we got to the hotel all we got was ' sorry none are available'. No attempt was made to try to help. Desk clerk just ignored us and went about checking us in. Very disappointing. Definately not what we have come to expect from Ritz Carlton. […] The property was not upto the. standard nor was the staff! Read moreGenuine Hotels.com guest review
"Five Star Hotel With Five Star Service"
Terrific hotel, great service, nice sized spotless rooms in a great location and for the weekend I was there a very reasonable rate. Looking forward to going back.Genuine Hotels.com guest review
"Highly Recommended to all."
The hotel lives up to its name "The Ritz"... From the first "welcome" to the "farewell", the ladies and gentlemen of the staff were cordial, pleasant and helpful. The dining experience (both food and ambiance) was wonderful. The proximity to DC was great. I would recommend a stay at the Ritz-Carlton to all.Genuine Expedia guest review
i loved my stay there. will like to return in the future.Genuine Expedia guest review
"Good location BUT..."
Good location, great service, but mildew smell to our room, we changed it twice, we think it is the carpet or the vent, the hotel has a lot of traffic, it needs complete renovation to bring it back to the Ritz levelGenuine Hotels.com guest review
"Careful with the concierge"
Excellent experience. We were given incorrect information by the concierge several times, and similarly felt dismissed by his attitude.Genuine Expedia guest review
The Ritz staff here were amazing! VERY helpful, very accommodating. Special thanks to the staff (Bellman, lobby concierge) for there knowledge, their courtesy, and their welcome smiles!Genuine Hotels.com guest review
Everyone was fantastic, the concierge, the front desk staff and the waitstaff in the restaurant. Would certainly recommend this place to anyone visiting.Genuine Hotels.com guest review
"We will be back!"
We just returned to Charlotte today and tonight I plan to write the manager at the Pentagon City Ritz-Carlton and tell him how very delighted we were with everything concerning his hotel. I brought with me three business cards of people that i want to single out as amazing employees. I plan to send to the manager these cards. All was well....very w […] ell! Read moreGenuine Expedia guest review
Doesnt keep up to the RItz name. The hotel is a good place to stay if you dont mind being outside of DC but still in a commercial area. Beds good, toiletries and water softness poor, valet takes time.Genuine Expedia guest review
Overall the hotel was great but the television reception was bad, the hotel was not aware the mall was closed on Easter Sunday (we went there and security asked us to leave), and the pool needed some maintenance (floor was not leveled and there was puddles of water everywhere around the pool). I just expected a little bit more.Genuine Hotels.com guest review
"Centrally located, and family friendly too"
We stayed for 4 days to visit DC sites which were about 5 to 10 minutes via metro rail. Hotel was connected to the fashion mall which was great as we shopped and ate at restaurants in the mall. The metro rail is also at the mall so we didn't have to step outside to catch it. Hotel was clean and safe. Friendly staff throughout the hotel. Luv the steam […] n sauna rooms. Kids loved hanging out at the pool. Read moreGenuine Hotels.com guest review
"Will not go back, rash from robes"
Staff was very nice but this hotel should not be called the ritz. Is not updated, my gf got a rash from the robe and the room was not very clean. They were nice to upgrade us but will never stay at that location again. Ritz dc is a real ritz, this hotel should be called ritz garden innGenuine Expedia guest review
"Convenient and comfortable hotel"
The hotel is 2 metro stops (6 minutes) from National Airport...and 10 minutes from DC on the Metro. It is basically imbedded in a shopping center and is probably the closest Ritz-Carlton to a Costco in the world. Nice service and comfortable room. When we were there, there was a lot of construction in the Lobby, and the restaurant seemed affected as […] well. The construction should end soon. I would be pleased to return to this comfortable hotel. Read moreGenuine Hotels.com guest review
Great hotel! I will absolutely return. Clean, comfortable, and excellent customer service. Location was perfect.Genuine Hotels.com guest review
no free internet in room??? reall?Genuine Hotels.com guest review
Wonderful stay at the Ritz. Frank at the front desk was amazing as well as all the other staff.Genuine Hotels.com guest review
great stay...other than the guest in the room next to us brought in a prostitute at 3am. I knew she was a professional from the arrival in the hallway, the sound effects during, the conversation after, and her departure. the front desk staff was very helpful when they were notified. otherwise it was a good experience. breakfast was awesome. the hotel […] is very old however. Read moreGenuine Expedia guest review
"Better than we thought"
We stayed at this Ritz a few months ago and enjoyed the stay. However, our most recent stay was beyond our expectations. The bed was extremely comfortable and the customer service was fantastic. We will definitely be coming back.Genuine Hotels.com guest review
"wonderfully convenient to everything."
It was so much more than expected. Food, however was only fair and very pricey for the amount and quality. Much better eating at the attached mall or area.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
""Well appointed rooms but staff needs training ""
The rooms are great but the staff needs training: concierges should know a decent barbecue restaurant and how to arrange tickets to Mt. Vernon; dining room tables should be bussed; and front desk staff should understand how to correct an erroneous bill left under the door. On the other hand, the rooms are very well appointed and comfortable and the […] location of this hotel (5 minutes from Reagan Airport and steps from the Metro) can't be beat. Read moreGenuine Expedia guest review
i have been staying at ritz carltons for many years, at many different venues and was very underwhelmed by the lack of a lobby (no ambiance), the restaurant seemed dated, again with little ambiance. the room's decor was average. hotel staff was quite accommodating. hotel attached to a large mall -- which is quite convenient. was quite surprised that […] the ritz charged for wi-fi (was charged separately for using wi-fi on iphone and computer). Read moreGenuine Hotels.com guest review
"Everything went well"
I usually don't stay at a hotel in this category of high service, but the location was perfect for seeing the sites of DC without having to drive into the actual city. You don't have to go outside to get to the Metro stop. Just exit the hotel into the upscale Mall and go down to the food court level to access the Pentagon City Metro entrance. From the […] moment we were greeted by the valet, to the end when we went back the next day to pick up the car after a day in the city, we were treated courteously professionally. My daughters loved the pool for swimming. The rooms were very comfortable with upscale decor. We will definitely return again next year. Read moreGenuine Hotels.com guest review
"Great family hotel"
Great stay for the family. The staff was superb. Thanksgiving week is great time to visit the DC area. This Ritz property is right on the Metro line also. I highly recommend!Genuine Expedia guest review
"Ritz Standards in the Mall"
Hotel was very good. Staff helpful and discrete. Am not a fan of being colocated at the shopping mall, but it did bring the advantage of having a Metro right outside the hotel door, that could whisk you into DC in just a few minutes. Excellent value for high-class accomodations.Genuine Hotels.com guest review
Stayed there due to its close proximity to the airport. Very pleased with my stay.Genuine Expedia guest review
"IT IS THE RITZ..."
Great stay, but the Hotels.com rate was not lower than the Ritz rate.Genuine Hotels.com guest review
"Great hotel for anyone."
The hotel was excellent and the staff was very attentive.Genuine Expedia guest review
"The staff is AMAZING"
My wife and I stayed here for 2 nights with our two small children and we were amazed at how nice and helpful the staff was. Every need was met and the staff went above and beyond to make us happy. The room was a little small compared to what we have stayed in when visiting other hotels but it was still comfortable. The room had plenty of towels, was […] super clean and appeared to be well maintained. Our only complaint was that the AC only kept the room at about 74 even though we had it set to 68. Wasnt a big deal but we like our room a little cooler but we survived. We will be back next time we visit DC. Read moreGenuine Hotels.com guest review
"Great location, close to Metro & Mall"
We had a great stay. The Hotel was very nice, staff was outstanding very nice. This is at a great location, Metro right outside the door, 4 story mall connected witha great food court. They could not have been nicer, we had 4 people trying to hold the door for us, Great Great service!!! Highly recomended. It was very convienient for all our tours in […] DC. Read moreGenuine Hotels.com guest review
Excellent location. Close to Metro station. Connected to the Mall. Excellent serviceGenuine Hotels.com guest review
"Terrific Location & marvelous staff"
We arrived at the hotel a few days after a devastating thunderstorm had knocked out power to a large portion of DC, MD, & VA. The hotel had opened up to refugees that had no power so they did not have a room with 2 double beds as we had ordered. They gave us a room with a king bed and a rollaway bed. It was cramped for 4 of us. But the hotel staff was […] indeed marvelous and went out of their way to make our stay at DC a very good experience. Excellent location with metro and a great shopping mall on site. Lots of fabulous restaurants within a short walk. My kids loved the hotel and their indoor pool. We will stay there again the next time we visit DC. Read moreGenuine Expedia guest review
"Friendly and professional."
The hotel staff are very friendly and professional. They went out of their way to ensure that my comfort was their priority. Everything I requested was brought to me in a timely manner. They also gave me my privacy when I needed it.Genuine Expedia guest review
"Can't beat the location and service"
Great experience from check-in to check-out. Perfect location, safe walk to all major conveniences. Some of the fixtures in the actual room felt a little dated, but the smiling faces and warm and accommodating service to my 4 year old (check-in gift was awesome) more than overcame the 80's fabulous feel of the room.Genuine Hotels.com guest review
"A very good hotel in a good shopping area."
I would recommend this hotel to guests that would like to be near good shopping and have a car to get to other areas of DC and historic civil war sites. We stayed with the breakfast and parking package and were pleased with the hotel staff, dining staff, and friendliness of the people.Genuine Hotels.com guest review
I can't say enough about the professionalism of the staff. The hotel lobby and common areas are very nice, the rooms could use some renovations but they are still "nice"--just not what I would rate as a 5. Great location if you like to shop--great upper-scale mall at your fingertips. Metro is very close...also restaurants within walking distance (also […] ice skating rink in the winter months). Read moreGenuine Hotels.com guest review
The hotel appears a little old and the staff is not the greatest but no major complaints overall.Genuine Expedia guest review
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