"Good place for a family stay"
Room was great with kids as you are able to close off sleeping area. The lobby, terrace, and location are all great. In the room, the refrigerator is not really designed to keep foods cold and fresh so that is misleading. It keeps already cold food cool but will not maintain perishables. The shuttle to Reagan Metro is very helpful and saves a lot of […] driving and parking hassle. Speaking of parking, the $22 a night hotel garage fee is outrageous and pretty much eats up any savings you get through Expedia. There are on-street parking options but you can't count on a space. Not sure about whether the hotel blocks wi-fi but we could not get our personal hotspots to work. There are computers in the lobby free for 45 minutes. The staff at the front desk were helpful, but don't expect overly friendly. They were all sort of on auto-pilot. The nicest person we encountered was one of the shuttle drivers. We also tried to call the hotel from the metro about shuttle pick-up and got no answer for almost 40 minutes. We would stay here again but write the comments here as these issues are not evident from the website or some other reviews. Read moreGenuine Expedia guest review
"A Hidden Jewel for Visiting DC"
Pros: 1. Nice hotel with reasonable cost. 2. Pets friendly ($25 per stay). 3. Mini-refrig, microwave, two TV in the room. 4. Pool/fitness room. 5. Friendly & efficient front-desk staff. 6. Clean room. Cons: 1. Just a bit too far from the Metro station (Braddock), but still within walking distance. 2. Only 45 min free internet use in the lobby (in room […] use cost extra). 3. TV channels offered were limited and some not HD. Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to share your experience on line. I was glad to learn that you enjoyed your stay overall. As an alternative to the Bradley Metro station we offer complimentary airport shuttle that stop at the metro station at the airport. I hope you will visit us again in the near future when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
Overall it was a very nice stay. The hotel staff was very friendly and knowledgeable. Having lived in the area of the hotel in prior years,it was nice to be able to walk to old town restaurants and attractions.My only disappointment was with the balcony,no chairs or table and no view to speak of. Otherwise my stay was wonderful.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to give us your feedback. I was glad to hear that you enjoyed our property and particular our convenient location to visit Old Town Alexandria. Unfortunately the balconies are what they are and they are a little too small to accommodate furniture. On your next visit to Alexandria, please reach out to me and I will ensure you get a room with a nice river view. Regards, Alfred Matter General Manager
Close to everything that matters in Old Town. Hotel was clean, well-kept, and the service was good. I asked for robes since we were staying for a week they delivered. Room was comfortable and personnel congenial. My only "complaint" is the loud music we heard every morning starting at 6am. The weather was nice enough for us to leave the window open […] and it was no fun being awaken so early on vacation with someone else's music. (I'm guessing it's from the workout room?) Otherwise, we were very pleased with everything. Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for giving us your feedback from your recent stay. I was delighted to learn that you enjoyed your stay overall, I will investigate the source of the music as this is the first I learn about it. I do appreciate you bringing it to my attention. I hope trust you will stay with us again when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
"Confirmed reservation but no room available, twice"
After a particularly awful cab ride from Dulles airport, I arrived at 1:00 am with a confirmed reservation from Hotels.com Only to be told that while they had my reservation, they did not have a room for me. After an hour of "trying" they managed to find another room at another hotel 25 miles away. I called Hotels.com and they were able to find me a […] room at another hotel within walking distance. The next day they got me a room and upgraded me to "club level" which means free breakfast and free wifi (note that these are standard amenities and most lower priced hotels). They also sent me up two bottles of water and 4 pieces of fruit as an apology. I was meeting business associates at this hotel and when one of them arrived the next day he was also met with no room at the inn and was put in a conference room suite which they then promptly moved him out of the next morning. He also got put on the club level. I suspect the reason that they had so much trouble walking me to another hotel while Hotels.com was able to find me a room fairly easily is that they have made it a practice of overbooking and the hotels around them are sick and tired of dealing with them. Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Alexandria Good morning, please accept my apologies for your recent experience, I believe Wesley and myself spoke to you on the phone during your stay. I can assure you that we do not overbook on a "regular" basis, however it does happen sometimes for a hotel to be over committed. Our front office manager on duty will call several hotels in the area to find a room as close and convenient as possible. I hope you will give us another opportunity to demonstrate that this was an exception and not the norm. Regards, Alfred Matter General Manager
"They charge for everything."
THey charge for Wifi. They charge for Parking. They are very expensive as it is so they shouldn't charge for everything else.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Good morning, thank you for taking the time to give us your feedback online. I appreciate your comments about charging for everything, I can assure you that we are competitive for full service hotels in the area. I hope you will give us another opportunity and stay with us again when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
"Nice hotel 10 minutes from DC"
Nice hotel! Great staff! Close to everything. Con: Rooms are smallGenuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to give us your feedback. I am always delighted when our staff makes a difference in a guests experience. Off course as a hotel manager we always wish the rooms were larger, but it is what it is, we try to make a difference in our service provided. I hope to see you again in the near future when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
"Nice Hotel in Good Location"
Everything was great except no one would answer the front desk phone.Genuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to complete a survey for us. I was glad to learn that you enjoyed your stay overall. I will l double check our front desk schedules to ensure we answer phones promptly. I hope we will have another opportunity to be of service when your travels bring you back to Old Town Alexanadria. Regards, Alfred Matter General Manager
"Nice Overnight in Alexandria"
I was staying in the area for the Cherry Blossom Festival and found this hotel online. Loved the mini-suite and the bed was very comfortable. Found parking on the street for FREE (rare in DC) and walked easily to King Street shopping and dining. Great breakfast place diagnoally across the street and has been there for more than 100 years. Overall, great […] stay and location. Really just there overnight, so didn't get a chance to use any amenities. TV worked, so that's all I needed. PLus, it was very quiet, too. Read moreGenuine Expedia guest review
Response by Sheraton Suites Alexandria Hello PW, thank you for taking the time to respond to this online survey. I was glad to hear that you enjoyed your stay with us and in particular our Sheraton Sweet Sleeper bed that is indeed the most comfortable bed you can find. We hope to see you again in the near future when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
"I would stay again"
the title speaks for itself....see you in the future.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for sharing that you enjoyed your stay with us. I was glad to hear you'll stay with us aogain when your travels bring you back to Old Town Alexandria. Reagrds, Alfred Matter General Manager
"21st Birthday Weekend"
My daughter enjoyed her surprise 21st birthday weekend with her best friends. They really enjoyed the hotel room and service (s). I am so glad I decided to book the weekend with Sheraton Suites Downtown Alexandria...Yay!!! I will stay at the Sheraton Suites in Downtown Alexandria again...without question. Thank you!Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Hello Kim, I am glad to learn we could make your daughters birthday more memorable. Thank you for taking the time to share your experience. I am delighted you will stay with us again when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager
I THUGHT THIS HOTEL WAS NICE TO STAY AT WITH MY KIDS. THEY WERE ABLE TO USE THE POOL AND THEPOOL HAD A LIFE GUARD.Genuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to share your experience. I was delighted to hear that you enjoyed your stay and the kids had a good time using the pool. I trust you will visit aus gain when in Old Town Alexandria and we are looking forward to your next stay. Regards Alfred Matter General Manager
"Nice hotel especially for a business trip."
One tv did not work however the staff came immediately and fixed it. Very courteous and professional staff throughout the hotel.Genuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to give us some feedback on your recent stay, I was delighted to hear that you enjoyed our hotel and that we could remedy y he televison problem promptly I hope to have the opportunity to see you again when your travels bring you to Old Town Alexandria. Rgards, Alfred
"Nice hotel, close to everything"
Nice hotel, nice room, very convenient. Pet friendly, our puppy liked it. I do wish they had a continental breakfast or at least coffee, tea, juice and fruit in the morning as their restaurant was quite pricey.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I was glad to learn that you and your puppy enjoyed your stay. When your travels bring you back to Old Town Alexandria I hope you will vist again. Respectfully yours, Alfred Matter General Manager
"In the Heart of Old Town Alexandria"
Nice atmosphere and located close to the charm of Old Town. Easy access to freeways.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I was glad to learn that you enjoyed your stay and our location. I hope when your travels bring you back to Old Town you'll visit us again. Respectfully yours, Alfred Matter General Manager
My wife and I have stayed in many hotels around the country to go to events and conventions for business purposes. Needless to say, we are on a budget, and this was the most cost effective hotel closest to the convention center. This is the first hotel that I've ever been to that charged extra for parking, and said absolutely nothing about it before […] the purchase. Not only that, but parking was $22 extra PER NIGHT, far more than nullifying any cost effectiveness it might have had going for it. In addition, another first for us was that the hotel offered no complimentary breakfast, and the breakfast they did offer was yet another money pit. The room was very very nice though, but it was so hard to enjoy as we were hurting badly from the hidden fees... Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I am sorry our parking fees were not clearly communicated. I hope that when your travels bring you back to Old Town Alexandria you will give us another chance. We do have packages available that include parking and breakfast. Respectfully yours, Alfred Matter
"Good place to get snowed in"
It was comfortable, and the room service was okay; however, when booking an extra day by calling reservations from my room the agent was very snappy and rude toned.Genuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I was glad to learn that you enjoyed your stay aoverall. I will try to track down who took your reservation and speak to that person to ensure it does not happen again. I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future. Respectfully yours, Alfred Matter General Manager
I went to Alexandria last Christmas with my daughter and her friend, and we are super happy with everything. First of all, the hotel excellent clean, beautiful, fresh and wonderful food in the restaurant, and the from desk girls were very nice. The shutter service was excellent for free. The neiborghood super save you can walk to every place at night […] and bus service is amazing in this town. There are many tours you can enjoy around old town, and also great restaurants. We come back soon for sure Read moreGenuine Expedia guest review
"Pleasing and affordable"
Overall very pleasing. The pool was ok, and probably could use minor improvements, but the staff was very friendly.Genuine Expedia guest review
"2 nite stay"
I went with my 2 kids 10 and 13 . The employees were very helpful, polite and attentive to whatever I needed. The rooms are really spaciousand super quite ...I have a phobia with anything dirty etc ..so I checked every once of the room and it was super clean ..I was very pleased !! One small thing that wasn't ok with me .. The air from the vent hit […] directly onto your bed giving me a headache. Overall I will definitely book again .. Read moreGenuine Hotels.com guest review
"Love staying here!"
Always clean. Always affordable. Convenient. Love it!Genuine Expedia guest review
"New years night"
We were attending an event at the National Harbor for new years so we got a decided to get a hotel close by. The hotel is really nice and we loved our king bed. The front desk called a cab for us while we got ready to go out. We enjoyed our new year experience at this hotel.Genuine Hotels.com guest review
"Great Stay! Pet Friendly"
Great beds and pillows. Pet friendly, but call ahead to reserve a pet friendly room - pet fee applies. Will stay again.Genuine Hotels.com guest review
Very nice room good location parking a little price $22.00Genuine Hotels.com guest review
You can get good rates and the hotel is clean. Food is ok (not great) The most irritating part of the visit is that you have to pay $22 a night to park your car so that negates the good rate.(and that's not advertised). I originally booked the hotel because of the indoor swimming pool but on weekdays it doesn't open until 4 pm and check out is at n […] oon! Read moreGenuine Hotels.com guest review
It's a nice room in a nice hotel in a nice neighborhood at a reasonable rate. All this was spoiled by a non-functioning thermostat that kept the heater full-on. I was able to shut it off, but couldn't cool the room because the windows are locked. By next morning the room was at a good temperature, but when the sun came up (and it was sub-freezing outside) […] the room quickly became too hot for comfort. Happily we were leaving. Also, my key indicator of a hotel's desire to please, there was only one bar of soap in the bathroom. Wrong. One for the tub, another for the sink. Read moreGenuine Hotels.com guest review
"Nice hotel as advertised"
Clean, comfortable, balcony, two TV's, roomy with friendly staff. The fridge is just a cooler and the little coffee maker will spit some steam at you - all manageable. No free Wi-Fi in room, but nice area in lobby with free Wi-Fi and printer for boarding passes, etc. Shuttles to Reagan and Metro run every 30 minutes with good drivers. Easy walking to […] TJ Stones sports bar, Royal Cafe and groceries. In-house food and bar a little pricey but good service and friendly. Will return. Read moreGenuine Expedia guest review
"Wonderful hotel with lots of restaurants close by."
We had plenty of restaurants and things to do within walking distance of the hotel. The room was very clean and cozy. The only bad part was the space under the front door. We had to put a towel under the door to keep the heat in at night. The hotel was quiet for the most part. The pool was nice and we really enjoyed the hot tub.Genuine Expedia guest review
My family and I had a very nice experience at this hotel. The only problem I had was with the barking dog across the hallway that barked all night long. There has to be a better way to co exist with patrons that have to or choose to travel with their dogs.Genuine Expedia guest review
Our suite was beautiful beyond expectations, very clean and comfortable. But that little tray with the coffee maker and gourmet coffee really, really won my heart. I was instantly home.Genuine Expedia guest review
This was a nice value and within walking distance of the Metro, cool shops and restaurants. Well stocked exercise room.Genuine Hotels.com guest review
Hotel is good except hotel staffGenuine Expedia guest review
The room was clean and comfortable. I'd definitely stay there again.Genuine Hotels.com guest review
"Room price good but extra fees get outrageous."
We got a very decent room rate but the hotel has added charges of about $20/day for parking and about $12/day for internet access. Next time I expect they will charge extra for hot water and clean sheets. Get full disclosure up front. Local taxes are always obnoxious practically everywhere in the country.Genuine Expedia guest review
"Good for area and price"
For the area I was expecting over the top, the hotel is nice and clean, we don't stay in major cities often so I don't know exactly what we were expecting. The staff was very nice and compared to the price of the other hotels in the area it was a great deal, would stay again if we need to be in that area.Genuine Hotels.com guest review
Shuttle service and hotel location was convenient, staff was friendly. I enjoyed my meal at fin and hoof -- thank you.Genuine Expedia guest review
"Beware of Ads"
Not what I expected based on the Ads. More than 12 blocks to town and restaurants, and uncomfortable walking area. Indoor pool only open from 4 to 10pm, so no morning swim. Charged extra for parking, refrigerator (not contents of refrigerator, the appliance itself) and WIFI. Desk staff not particularly friendly or helpful. I would not stay there again […] or recommend it. Read moreGenuine Hotels.com guest review
"Moving son to Alexandria"
We helped our son move to the local area and were simply exhausted when we arrived at the hotel. The staff were very helpful in getting us settled quickly and helping us find a place to move our flat bed trailer off the street. The bed was very comfortable and especially welcome after the long day.Genuine Expedia guest review
"Nice hotel with fine amenities."
Everyone was very professional and helpful whenever needed.Genuine Expedia guest review
"Very nice hotel - walking distance to Old Town"
We had a very nice stay in this hotel. The room was comfortable, clean and spacious, even though there was a bit of peeling wallpaper. The best part of this hotel is its proximity to Old Town Alexandria. It is so close that my husband and I literally walked back and forth several times. If you don't mind walking, you can park your car and travel by […] foot to the shopping/restaurant/museums/City Hall district without any major streets to cross. The downside to this hotel is that they charge you for a lot of extras that most hotels provide gratis. If you can't find street parking, parking in the hotel is pricey. If you want wireless in your room, there is a charge each time you sign in. These days, most hotels offer complimentary coffee and tea in the hotel lobby. Not this hotel, and if you want additional coffee above the small amount offered in the room, they charge per cup, & as far as I could tell, coffee was cheaper in the neighborhood coffee shops. Watch out for the bottled water in the room. Some is complimentary, some is not, and the prices on the signs on the bottles are very small and in a light color. So, if you can manage to avoid extra charges, or if you don't mind paying for the extras, this is a very nice, clean hotel. Read moreGenuine Expedia guest review
"close to nothing. lots of construction in area"
I would never stay there again when I was checking in. I gave the female at front desk my license and cc instead of handing it back to me she threw it on deskGenuine Hotels.com guest review
"15 mins from DC"
Diana knows customer service like the back of her hand..she is awesome! She will be one of the reasons we use this hotel in the future! We had a mishap in our room. We were moved that nite to another comparable room but the view wasn't great. The next day we were moved back to our original room with the better view! Also we had club passes which helped […] keep food expenses down. I CANT HIGHLY RECOMMEND IT ENOUGH FOR THOSE WHO STAY HERE TO PAY THE LITTLE EXTRA FOR THE CLUB PASS...SOOOO WORTH IT! Read moreGenuine Expedia guest review
"Nice hotel close to Old Town Alexandria."
Five nights of very nice accommodations and peaceful rest.Genuine Expedia guest review
It was goodn bathtub needed to be clean better. And defintely lower the price of water bottles, how can you charge 4 $ for a bottle when the 24pack cost 4 $. Bed was great! !! Nice tv and bathroom was nice.Genuine Expedia guest review
Nice hotel good location --- but wi fi in rooms costs $6.50 a day. That should be free for g-d sake.Genuine Hotels.com guest review
Felt at home and comfortable. The food in the restaurant downstairs is amazing as well.Genuine Expedia guest review
We really liked the separate bedroom with double doors that closed between the bedroom and living room. That made it easy for one person to go to bed early and the other to watch TV in the living room. Also, internet was solid, and it was great to have a wetbar, fridge and microwave. Staff was very accommodating, too.Genuine Hotels.com guest review
"Very good get-away"
Not too far from Old Towne, everything about our stay was awesome.Genuine Expedia guest review
Easy parking on the street. Just far enough to King street for a nice walk after dinner. Enjoyed the Club Lounge.Genuine Hotels.com guest review
Don't get a clogged toilet after 11 the front desk doesn't have access to a plunger. The maintenance guy leaves at 11 and no one has keys to get a plunger except him. I know this sounds absurd but this is what we were told. In their defense they did offer to move us to the 7th floor at 11pm. I personally think it would be easier if they just had a plunger […] on hand. Only other issue was there was only one elevator working on Saturday and a lot of people were checking out so using the elevator was a pain in the neck. Overall it was a great hotel and I would definitely stay there again I would just pack a plunger! Read moreGenuine Expedia guest review
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