I THUGHT THIS HOTEL WAS NICE TO STAY AT WITH MY KIDS. THEY WERE ABLE TO USE THE POOL AND THEPOOL HAD A LIFE GUARD.Genuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to share your experience. I was delighted to hear that you enjoyed your stay and the kids had a good time using the pool. I trust you will visit aus gain when in Old Town Alexandria and we are looking forward to your next stay. Regards Alfred Matter General Manager
"Nice hotel especially for a business trip."
One tv did not work however the staff came immediately and fixed it. Very courteous and professional staff throughout the hotel.Genuine Expedia guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to give us some feedback on your recent stay, I was delighted to hear that you enjoyed our hotel and that we could remedy y he televison problem promptly I hope to have the opportunity to see you again when your travels bring you to Old Town Alexandria. Rgards, Alfred
"Nice hotel, close to everything"
Nice hotel, nice room, very convenient. Pet friendly, our puppy liked it. I do wish they had a continental breakfast or at least coffee, tea, juice and fruit in the morning as their restaurant was quite pricey.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I was glad to learn that you and your puppy enjoyed your stay. When your travels bring you back to Old Town Alexandria I hope you will vist again. Respectfully yours, Alfred Matter General Manager
"In the Heart of Old Town Alexandria"
Nice atmosphere and located close to the charm of Old Town. Easy access to freeways.Genuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I was glad to learn that you enjoyed your stay and our location. I hope when your travels bring you back to Old Town you'll visit us again. Respectfully yours, Alfred Matter General Manager
My wife and I have stayed in many hotels around the country to go to events and conventions for business purposes. Needless to say, we are on a budget, and this was the most cost effective hotel closest to the convention center. This is the first hotel that I've ever been to that charged extra for parking, and said absolutely nothing about it before […] the purchase. Not only that, but parking was $22 extra PER NIGHT, far more than nullifying any cost effectiveness it might have had going for it. In addition, another first for us was that the hotel offered no complimentary breakfast, and the breakfast they did offer was yet another money pit. The room was very very nice though, but it was so hard to enjoy as we were hurting badly from the hidden fees... Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Alexandria Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels. I am sorry our parking fees were not clearly communicated. I hope that when your travels bring you back to Old Town Alexandria you will give us another chance. We do have packages available that include parking and breakfast. Respectfully yours, Alfred Matter
"Good place to get snowed in"
It was comfortable, and the room service was okay; however, when booking an extra day by calling reservations from my room the agent was very snappy and rude toned.Genuine Expedia guest review
I went to Alexandria last Christmas with my daughter and her friend, and we are super happy with everything. First of all, the hotel excellent clean, beautiful, fresh and wonderful food in the restaurant, and the from desk girls were very nice. The shutter service was excellent for free. The neiborghood super save you can walk to every place at night […] and bus service is amazing in this town. There are many tours you can enjoy around old town, and also great restaurants. We come back soon for sure Read moreGenuine Expedia guest review
"Pleasing and affordable"
Overall very pleasing. The pool was ok, and probably could use minor improvements, but the staff was very friendly.Genuine Expedia guest review
"2 nite stay"
I went with my 2 kids 10 and 13 . The employees were very helpful, polite and attentive to whatever I needed. The rooms are really spaciousand super quite ...I have a phobia with anything dirty etc ..so I checked every once of the room and it was super clean ..I was very pleased !! One small thing that wasn't ok with me .. The air from the vent hit […] directly onto your bed giving me a headache. Overall I will definitely book again .. Read moreGenuine Hotels.com guest review
"Love staying here!"
Always clean. Always affordable. Convenient. Love it!Genuine Expedia guest review
"New years night"
We were attending an event at the National Harbor for new years so we got a decided to get a hotel close by. The hotel is really nice and we loved our king bed. The front desk called a cab for us while we got ready to go out. We enjoyed our new year experience at this hotel.Genuine Hotels.com guest review
"Great Stay! Pet Friendly"
Great beds and pillows. Pet friendly, but call ahead to reserve a pet friendly room - pet fee applies. Will stay again.Genuine Hotels.com guest review
Very nice room good location parking a little price $22.00Genuine Hotels.com guest review
You can get good rates and the hotel is clean. Food is ok (not great) The most irritating part of the visit is that you have to pay $22 a night to park your car so that negates the good rate.(and that's not advertised). I originally booked the hotel because of the indoor swimming pool but on weekdays it doesn't open until 4 pm and check out is at n […] oon! Read moreGenuine Hotels.com guest review
It's a nice room in a nice hotel in a nice neighborhood at a reasonable rate. All this was spoiled by a non-functioning thermostat that kept the heater full-on. I was able to shut it off, but couldn't cool the room because the windows are locked. By next morning the room was at a good temperature, but when the sun came up (and it was sub-freezing outside) […] the room quickly became too hot for comfort. Happily we were leaving. Also, my key indicator of a hotel's desire to please, there was only one bar of soap in the bathroom. Wrong. One for the tub, another for the sink. Read moreGenuine Hotels.com guest review
"Nice hotel as advertised"
Clean, comfortable, balcony, two TV's, roomy with friendly staff. The fridge is just a cooler and the little coffee maker will spit some steam at you - all manageable. No free Wi-Fi in room, but nice area in lobby with free Wi-Fi and printer for boarding passes, etc. Shuttles to Reagan and Metro run every 30 minutes with good drivers. Easy walking to […] TJ Stones sports bar, Royal Cafe and groceries. In-house food and bar a little pricey but good service and friendly. Will return. Read moreGenuine Expedia guest review
"Wonderful hotel with lots of restaurants close by."
We had plenty of restaurants and things to do within walking distance of the hotel. The room was very clean and cozy. The only bad part was the space under the front door. We had to put a towel under the door to keep the heat in at night. The hotel was quiet for the most part. The pool was nice and we really enjoyed the hot tub.Genuine Expedia guest review
My family and I had a very nice experience at this hotel. The only problem I had was with the barking dog across the hallway that barked all night long. There has to be a better way to co exist with patrons that have to or choose to travel with their dogs.Genuine Expedia guest review
Our suite was beautiful beyond expectations, very clean and comfortable. But that little tray with the coffee maker and gourmet coffee really, really won my heart. I was instantly home.Genuine Expedia guest review
This was a nice value and within walking distance of the Metro, cool shops and restaurants. Well stocked exercise room.Genuine Hotels.com guest review
Hotel is good except hotel staffGenuine Expedia guest review
The room was clean and comfortable. I'd definitely stay there again.Genuine Hotels.com guest review
"Room price good but extra fees get outrageous."
We got a very decent room rate but the hotel has added charges of about $20/day for parking and about $12/day for internet access. Next time I expect they will charge extra for hot water and clean sheets. Get full disclosure up front. Local taxes are always obnoxious practically everywhere in the country.Genuine Expedia guest review
"Good for area and price"
For the area I was expecting over the top, the hotel is nice and clean, we don't stay in major cities often so I don't know exactly what we were expecting. The staff was very nice and compared to the price of the other hotels in the area it was a great deal, would stay again if we need to be in that area.Genuine Hotels.com guest review
Shuttle service and hotel location was convenient, staff was friendly. I enjoyed my meal at fin and hoof -- thank you.Genuine Expedia guest review
"Beware of Ads"
Not what I expected based on the Ads. More than 12 blocks to town and restaurants, and uncomfortable walking area. Indoor pool only open from 4 to 10pm, so no morning swim. Charged extra for parking, refrigerator (not contents of refrigerator, the appliance itself) and WIFI. Desk staff not particularly friendly or helpful. I would not stay there again […] or recommend it. Read moreGenuine Hotels.com guest review
"Moving son to Alexandria"
We helped our son move to the local area and were simply exhausted when we arrived at the hotel. The staff were very helpful in getting us settled quickly and helping us find a place to move our flat bed trailer off the street. The bed was very comfortable and especially welcome after the long day.Genuine Expedia guest review
"Nice hotel with fine amenities."
Everyone was very professional and helpful whenever needed.Genuine Expedia guest review
"Very nice hotel - walking distance to Old Town"
We had a very nice stay in this hotel. The room was comfortable, clean and spacious, even though there was a bit of peeling wallpaper. The best part of this hotel is its proximity to Old Town Alexandria. It is so close that my husband and I literally walked back and forth several times. If you don't mind walking, you can park your car and travel by […] foot to the shopping/restaurant/museums/City Hall district without any major streets to cross. The downside to this hotel is that they charge you for a lot of extras that most hotels provide gratis. If you can't find street parking, parking in the hotel is pricey. If you want wireless in your room, there is a charge each time you sign in. These days, most hotels offer complimentary coffee and tea in the hotel lobby. Not this hotel, and if you want additional coffee above the small amount offered in the room, they charge per cup, & as far as I could tell, coffee was cheaper in the neighborhood coffee shops. Watch out for the bottled water in the room. Some is complimentary, some is not, and the prices on the signs on the bottles are very small and in a light color. So, if you can manage to avoid extra charges, or if you don't mind paying for the extras, this is a very nice, clean hotel. Read moreGenuine Expedia guest review
"close to nothing. lots of construction in area"
I would never stay there again when I was checking in. I gave the female at front desk my license and cc instead of handing it back to me she threw it on deskGenuine Hotels.com guest review
"15 mins from DC"
Diana knows customer service like the back of her hand..she is awesome! She will be one of the reasons we use this hotel in the future! We had a mishap in our room. We were moved that nite to another comparable room but the view wasn't great. The next day we were moved back to our original room with the better view! Also we had club passes which helped […] keep food expenses down. I CANT HIGHLY RECOMMEND IT ENOUGH FOR THOSE WHO STAY HERE TO PAY THE LITTLE EXTRA FOR THE CLUB PASS...SOOOO WORTH IT! Read moreGenuine Expedia guest review
"Nice hotel close to Old Town Alexandria."
Five nights of very nice accommodations and peaceful rest.Genuine Expedia guest review
It was goodn bathtub needed to be clean better. And defintely lower the price of water bottles, how can you charge 4 $ for a bottle when the 24pack cost 4 $. Bed was great! !! Nice tv and bathroom was nice.Genuine Expedia guest review
Nice hotel good location --- but wi fi in rooms costs $6.50 a day. That should be free for g-d sake.Genuine Hotels.com guest review
Felt at home and comfortable. The food in the restaurant downstairs is amazing as well.Genuine Expedia guest review
We really liked the separate bedroom with double doors that closed between the bedroom and living room. That made it easy for one person to go to bed early and the other to watch TV in the living room. Also, internet was solid, and it was great to have a wetbar, fridge and microwave. Staff was very accommodating, too.Genuine Hotels.com guest review
"Very good get-away"
Not too far from Old Towne, everything about our stay was awesome.Genuine Expedia guest review
Easy parking on the street. Just far enough to King street for a nice walk after dinner. Enjoyed the Club Lounge.Genuine Hotels.com guest review
Don't get a clogged toilet after 11 the front desk doesn't have access to a plunger. The maintenance guy leaves at 11 and no one has keys to get a plunger except him. I know this sounds absurd but this is what we were told. In their defense they did offer to move us to the 7th floor at 11pm. I personally think it would be easier if they just had a plunger […] on hand. Only other issue was there was only one elevator working on Saturday and a lot of people were checking out so using the elevator was a pain in the neck. Overall it was a great hotel and I would definitely stay there again I would just pack a plunger! Read moreGenuine Expedia guest review
"Great room and staff"
Everything was great with two exceptions: asked for wake-up call and did not receive it, and had trouble trying to go to lobby due to elevator malfunction.Genuine Hotels.com guest review
I was miss informed I called early to make sure there wouldn't be any additional fees and the person told me no. I arrived Friday and the front desk manager told me it was a $50 incident fee. And he said he could not waive it he was very rude.Genuine Expedia guest review
Very clean great value hotel in the heart of Old Towne. When I'm back in the area I will definitely return to the hotel. The only issue I had was the daily rate for parking. It's expensive. How about free parking?Genuine Hotels.com guest review
"a very nice surprise"
getting a 2-room suite with all amenities at a "bargain hotel" prices as a pure joy. The room was modern, very very clean, and well equipped with everything I needed. The staff was super nice and very helpful. The only things I found mildly irritating were 1) very expensive parking, 2) 2 prices for internet but they only told me of the less expensive […] one and of course I signed up for the more expensive one, and 3) they put the wrong size coffee filter pods in my room, and my first brewing attempt was a disaster. When I told the front desk that I had had to clean up a flood of overflowed coffee, they gave me smaller filters. The next morning - there were 2 large filters again - too big for the brewing machine. This time I was ready. Overall one of my better ever hotel stays. Read moreGenuine Hotels.com guest review
one problem was fixed, right awayGenuine Expedia guest review
Very nice and clean hotel. I'm pretty picky when it comes to hotels, but I felt comfortable and clean in their hotel. Only down side was I did not feel too safe in the surrounding area. The hotel itself is very nice though.Genuine Expedia guest review
"Great Location Friendly Staff"
Room was comfortable, staff was friendly and it was a great location. Very nice grocery store 1/2 block away if you just want to grab something light from the deli and relax in the room.Genuine Hotels.com guest review
Wish they would of had a shuttle to the Metro. The walk was kinda long. Staff was very nice and helpful.Genuine Expedia guest review
It was a convenient location and the hotel is great. Love Sheraton's "green" option. I'm disappointed however that internet access is not free.Genuine Hotels.com guest review
"Better than it appears"
This hotel does itself no favors, it should make it clear that internet access is free on the club floor and emphasize that breakfast is also free in the Club Lounge, instead it confirms your reservation for a Club floor room stating the internet is provided at a charge and that breakfast "can be taken" in the Club Lounge. Neither of these issues was […] a problem on arrival but were a distraction when notified. Read moreGenuine Expedia guest review
"First time in VA"
Really great service. I was very sick on my trip and the room service brought me extra lemons and tea bags. The woman who delivered them was very considerate about me being sick and not in my normal environment.Genuine Hotels.com guest review
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