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"Best resort ever!"
Came here on our honeymoon 14 years ago, and returned this time with two kids. Just as pleasant both times. Quite simply the best vacation resort I've ever stayed in.Genuine Expedia guest review
"Why would you stay anywhere else - stop searching"
I don't normally take the time to review hotels but I have to make an exception here because we were blown away in every aspect during our stay at the Grand Hyatt. We had activities planned around the island and had to force ourselves to leave this great hotel each day. Service - 5 stars Staff - 5 Stars Room 5012 -5 stars View - 5 stars Location - […] 5 stars Food - 5 stars Entertainment - 5 stars The Hyatt thought of everything to make a lasting impression on their guests. Any reviews under 5 stars does not make sense. PICK THIS HOTEL! I promise you will not regret it! This goes for couples, friends, families, groups - you will all love this place. Aloha friends! Read moreGenuine Expedia guest review
"Large resort, yet still a great place to stay"
This is a fairly large resort, yet it didn't feel overrun with people. The pools are open 24 hours, which I think is an extra benefit of staying here. The staff was helpful and friendly. The breakfast buffet was crowded and just ok, but the breakfast at the Clubhouse was terrific.Genuine Expedia guest review
"Not at all what I expected"
Horrible service. Dirty rooms I even once ha to ask if they had done room service because there were no replacement towels or clean cups and they said they had come already !! We were groom and bride and given the smallest room that we couldn't even get ready with our people separately of course. Several people asked were their rooms were and had responses […] of rolling eyes. It is very confusing at first when you arrive to the hotel so usually you ask where your room is and the hotel staff is incredibly rude. Takes forever to eat at buffet. Wait in lone 30 minutes to sit and another 20 to get your omelette. I hated my stay here and thought that I definitely should have gotten married at four seasons. None I my guests got decent service even decent. All were given attitude and several complained of dirty rooms. Thu charge you parking an resort fees and its totally not worth it. Read moreGenuine Hotels.com guest review
"Great hotels for families."
Wonderful pool and lagoon for kids to swim in. Beach not best for swimmers due to big waves and rocks on bottom but beaches are right down the road. Great tennis and golf and love having cocktails in evening on the deck. Music each night was great as well. Rooms spacious, comfortable and clean. Food good especially in Tidepools. Tidepools is a must […] for dinner! Staff friendly and helpful. Concierges very helpful with planning day trips. Read moreGenuine Expedia guest review
"Superb resort; tons of fun"
Our stay at the Kauai Grand Hyatt was superb. The hotel is in great shape, our room was nice and clean, and the grounds were spectacular. With two boys ages 7 and 9, the expansive never-ending pool kept us busy for a whole week when we weren't off the resort exploring. Finally, the resort is in the nicest part of the island on the south shore. The only […] negative is that the surf was rough and didn't allow for any of us to swim in the ocean. However, this issue isn't unique to this property, the whole island has rough surf since it doesn't have other islands breaking the tides coming across the Pacific. Read moreGenuine Expedia guest review
"You will love this resort!"
Have stayed at Grand Hyatt many times over the last 10 years, and have always been extremely pleased with the beautifully kept grounds and the professional staff. Will continue to visit as the Grand Hyatt has earned our loyalty many times over. Thank you Grand Hyatt.Genuine Expedia guest review
"Honeymoon in paradise!!!"
We stayed for our honeymoon and had a wonderful time... After many days of touring the island it was nice to sit back and relax at salt water lagoon and meander down the lazy river. For dinner I highly recommend Tidepools restaurant on the property. Loved the 50% off from expedia, otherwise it would have been a bit pricey... We mentioned it was our […] honeymoon during check in and were upgraded to a full ocean view room! Hopefully you'll enjoy your stay as much as we did... Aloha Read moreGenuine Expedia guest review
"Wonderful experience at the Grand Hyatt"
The Grand Hyatt Kauai was a first rate experience! Everyone we encountered (check-in, maids, valet, clerks, waitresses, etc.) were all so friendly and helpful. The grounds are emaculate and beautiful with great ocean views. We have 2 kids (ages 13 and 10) and they loved the huge winding pools, water slide, and salt water pools. They were able to feed […] the koi in the morning and hold one of the parrots. There is a small beach directly in front of the pools, but the waves are rough, so it's not recommended for swimming. In the evening, the hotel offered entertainment, guitarist, vocalist, keiki hula, etc. on the terrace just outside the foyer. Our room, partial ocean view, was large and clean with a spacious sink area. The furnishings appeared to be fairly new. We ate at the dockside cafe,.. sandwiches, wraps, hot dogs, etc., which was good and reasonably priced. Our last morning, we had the breakfast buffet at the Ilima Terrace. The buffet was pricey, but the setting was beautiful and they offered a huge assortment of breakfast items...made to order omelets, bacon/sausage, kalua hash browns, pancakes, eggs, miso soup, cereals, pastries, yogurt, cheeses, bagels, fruit, etc. The hotel is conveniently located near a shopping center, restaurants, and great beaches. Overall, we had an outstanding experience at the Grand Hyatt and would definitely stay here again! Read moreGenuine Expedia guest review
"great place for kids and adults"
We were there the last week of May 2012 and stayed in a double queen bed partial ocean view room (they are bigger than the king bed partial ocean view, and we had 5 and 7 year old kids, so bigger was better. Every aspect of the hotel was top notch and inviting. The staff was always very kind and resourceful. The pool area is amazing for adults and kids […] (24hr hot tubs, lazy river with waterfalls, waterslide). Restaurants were very expensive ($18 breakfast entrees) so we used the local grocery and room fridge a lot. Winds were 20+ MPH, so we couldn't use the shipwreck beach, but found other places on South Shore and North Shore for kids snorkeling. Great local hike West from the hotel beach to watch the sunrise. We saw overcast, rain, wind and sun throughout each day, so just wait a few minutes if you prefer some other type of weather! Hard not to keep raving about this place. Memorable experience. Read moreGenuine Expedia guest review
"Grand Hyatt Kauai"
The Staff at the Hyatt was Excellent as well as the property itself. This was our first trip ever to Hawaii and we were very impressed with the Resort and all it had to offer ! We needed a Microwave to reheat some leftover dinner and the Hotel Staff had one brought up to our room within minutes. The pool and the saltwater lagoon are AMAZING !! The landscaping […] and pool features and waterfalls splendid !! The 150 foot water slide was a Blast !! The pools are open 24 hours as well as the Jacuzzis. The Tidepool Restaraunt is Superb Dining !! We only stayed for 4 days , but it was well worth it !! Read moreGenuine Expedia guest review
We thoroughly enjoyed our four night stay at the Grand Hyatt Kauai! We found the hotel staff very friendly, our room was clean and comfortable, and the hotel grounds were beautiful. Our package included breakfast, which allowed us to fill up on made to order omlettes, fresh fruit, and a wide variety of breakfast items. The staff on the Ilima Terrace […] made us feel welcome, and were interested in what we had planned for each day, even if the only plan was to occupy a lounge chair by the pool. We enjoyed plenty of pool time, spa time, and the easily accessable Poipu Beach. The Luau was entertaining - a fun night under the full moon and palm trees with plenty of Mai Tais. Stevenson's library offered great drinks and live entertainment. At the end of our stay, we had booked a catamaran adventure/snorkeling tour of the NaPali Coast. Knowing that we would not return until after check-out time, we made arrangements with the front desk to hold our luggage. They also offered the use of a hospitality suite so that we could shower and clean up before departure to our next destination, which was a welcome service. We highly recommed the Grand Hyatt Kauai. Read moreGenuine Expedia guest review
"Sunshine on Kauai."
Gentleman at check in upgraded us to ocean view room and it was beautiful. And no roosters!!!!Genuine Expedia guest review
"Fantastic service and great pool"
This guest did not leave a comment.Genuine Hotels.com guest review
Had a great time!! Hotel is beautiful.. Would stay again!!Genuine Expedia guest review
Wonderful resort, amazing pool, waterslide and lagoon plenty of food options would stay here again!Genuine Expedia guest review
Perfect weather, enjoyed every aspect. The world's greatest mahi mahi grilled sandwiches at the poolside Dock restaurant. The staff is wonderful, friendly and very helpful.Genuine Expedia guest review
This was our third and most enjoyable visit to this resort.Genuine Expedia guest review
This was the ideal place to celebrate our 25th wedding anniversary.Genuine Expedia guest review
Our experience at the Grand Hyatt Kauai was fabulous! We were very impressed with the grounds, rooms, and quality of service. Having a car rental desk on site was excellent. If you have a late flight on the day of your checkout, they provide you with a hospitality room for about 45 mins. So, you can plan something during the day and come back and freshen […] up before heading to the airport. The pools are amazing!! The beach is not good for swimming, but beautiful nonetheless. Poipu beach is nearby and good for swimming. The food at the hotel was great. We enjoyed the breakfast buffett and they have one fine dining restaurant which was really good. We would like to have had at least one other restaurant onsite that provided casual dining. Otherwise, you need to go offsite which was nice because then you can experience popular dining areas like Brennecke's, Puka Dogs, and Kalapaki Joes. Overall, we fell in love with the place and the island and would definitely come back!! Read moreGenuine Expedia guest review
My boyfriend and I recently returned home from The Grand Hyatt on Kauai, and we had the time of our lives there. The restaurants had delicious food (though the breakfast buffet at the terrace restaurant was a bit high at 30$ a person) and the pools were spectacular. There wasn't a great area on the beach right in front of the hotel for lounging because […] there were a lot of rocks that lined the shore, but if you walked down the beach for about mile you could be at one of the most popular beaches on the island (Poipu). We booked in November and got a great air/hotel deal at 1200$ a person (and 200$ of that was just tax). The rooms were great, and though this doesn't pertain directly to the hotel, we were able to rent mopeds to drive around the island on from a local company out of Poipu (HIGHLY RECOMMENDED!) :) we had a blast. Read moreGenuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. We're thrilled that you joined us and happy to hear that you both had a wonderful and enjoyable stay with us. Exploring the island and South Shore by moped sounds like a lot of fun. Often overlooked, mopeds are fantastic for traveling in and around Poipu and Koloa. It's a great way to get around and get a tan in at the same time. Your recommendation of our resort is greatly appreciated, and we hope to welcome you back to the resort and island again. A hui hou & Mahalo,
Great spa, wonderful food, and fantastic service! Took the enitre family and they all were sad to go back to reality. True Paradise!Genuine Hotels.com guest review
"Great All Around"
Beautiful hotel with excellent restaurants! We enjoyed everything about the resort. Highly recommended!Genuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Aloha Traveler- Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. Your kind words about your experience are greatly appreciated. We're thrilled that you enjoyed your stay with us and look forward to having you join us once more. Again, Mahalo for your review and for your recommendation. A hui hou & Mahalo,
The hotel was amazing! We would return for sure. The panorama was unbelievable, the staff helpful, the meals delicious.Genuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Aloha Traveler- Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. Thank you for coming to join us on your recent trip to Kauai. We're delighted to hear that you enjoyed your stay with us and enjoyed the views, pools and flavors. We will certainly be happy to welcome you back. Please accept our apologies for any inconvenience you experienced with the valet fees. It is our policy to inform all guests of any fees and provide accurate information. We appreciate your feedback and will forward your comment to our Guest Services Manager to share with our team. We look forward to welcoming you back to the resort and island once more. A hui hou & Mahalo,
great location...very hawaiian..just don't do room service..great staff and ocean accessGenuine Expedia guest review
"Family Vacation Kauai. Go 4 weather not the food"
My wife and three children 2,5,7 just returned from a week at the Grand Hyatt in Kauai. We had a great famly time and the hotel is very nice BUT there are things you need to know before you plan your vacation there. I base my comments on more then a dozen trips to Hawaii and include my experiences in hotels that range from two star to five star like […] the Ritz in Maui and Four Seasons in Lanai and Kona. Physically the hotel is in excellent shape. Rooms are updated, nice comfortable furniture, modern bathrooms,a small lanai for outdoor sitting. Front desk staff were polite but not super nice.They didn't appear to love their jobs or just were not that excited about working there.There is one great thing about the Grand Kauai Hyatt and one Lousy thing. What is awesome are the pools and swimming lagoon. Lazy river, adult pool, multiple hot tubs, good lounge chairs, great towels and a great slide for kids of all ages - cannot be beat. The ocean side beach Lagoon is an acre of swimming & kayaking which and is fun & safe for young children. The DOWN side THE food. Very high priced and mediocre. Breakfast buttett $125 for a family of 5 and was just okay. Pool side lunch just not good if you are a foodie like my wife and I.My kids couldn't care less but the Hyatt served junk burgers and absurdly advertised the overpriced Campbells Bottom line: nice and I will go back but next time I will shop for some food at Costco on the way from Lihue to the hotel. Bring money $$$$ for food! Read moreGenuine Expedia guest review
The grounds of this Hyatt was an attraction by itself! The pool areas catered to every age group! The pool never felt crowded! The salt water lagoon was fantastic! The staff were very friendly and helpful.Genuine Expedia guest review
"Would highly recommend this hotel!"
This was a beautiful hotel with very friendly staff. Absolutely no complaints about this hotel and would definitely recommend to family and friends.Genuine Expedia guest review
"Terrific place for families as well!"
We took our daughters to Kauai and found the Hyatt's on-site amenities including pool, koi ponds, saltwater lagoon, and access to hiking trails to be too lovely. Our girls rarely wanted to go off-site with us as a result but when we did, the hotel's Poipu location was ideal again for easy snorkeling and swimming with sea turtles near Prince Kuhio Beach. Back […] at the Hyatt, we had an amazing Respire room with a pool/ocean view and the entire staff was terrific. Dinner at Dondero's (recommend the eggplant app) and Tidepools (go with the Ahi - wow) was awesome and coffee every morning at Seaview Terrace to see humpback whales was divine. We had a great time and look forward to returning in the future. Read moreGenuine Expedia guest review
"Grand Hyatt in Kauai was wonderful overall"
The hotel was really nice overall. The proximity from the hotel room down to places was long. The elevators were far apart and pretty far from the Expedia room you booked for us. That was the most disappointing thing. Other than that the views, staff and location were nice. The prices for food seemed a little high. We checked out the Marriot in Lihue […] while we were there and the prices for food were about 1/3 cheaper. Overall though it was a great trip. Read moreGenuine Expedia guest review
The hotel was very nice and in a beautiful location. I've stayed at the St. Regis in Princeville before and much prefer that hotel instead of the Hyatt. The Grand Hyatt was outdated in comparison. Our room was nice but the staff failed to tell us it would take a 10 min walk to and from our room to get to the lobby or pool. The mini bar was non existant. […] The pool by far is the best amenity. All in all it was a great stay but if I was to book a vacation again for around the same price, I'd stay at the St. Regis. Read moreGenuine Expedia guest review
"the Grand Hyatt is GRAND!"
This is such a lovely property. It was my2nd time to the island and my husbands first. We stayed in Princeville the first 3 nights and then went to the Grand Hyatt for the last 3 nights. We were in heaven. The resort staff was so friendly, the accommodations were very nice, the pools were outstanding and they even gave us a hospitality room to freshen […] up the day we checked out as our flight was not until 9:45 in the evening. I had only one suggestion-the concierge told us she would call us back and never did. Read moreGenuine Expedia guest review
"The Best hotel"
Can't say enough!! The hotel was awesome. Tidepools is the best restaurant we found. The staff was great, the rooms clean, and the pool was AWESOME. Were already planning our next trip with the kids. Thanks Grand Hyatt for a wonderful time.Genuine Expedia guest review
"Great hotel - Looking forward to returning"
Very nice hotel. Stayed in Deluxe Ocean View room - not as elegant as I'd hoped but still quite comfortable. Clean. Great food and service. Huge, well-cared-for property. Highly recommended.Genuine Expedia guest review
"Disapointed, but great service."
I have visited in the past and the room quality was degraded some what based on the Hyatts standards. Towel quality and linens were a down grade from what I had experenced before. I also got a comment from a waitress's because I did't tip 20 percent. very inflated drink prices so bring a ton of cash.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Beds and Beverages"
Everything was amazing but the beds. A little to firm, would love a pillow top mattress. All alcohol drinks were a little expensive starting at $14Genuine Expedia guest review
"Great hotel for families"
We found two roaches in our room upon check-in. Given that Kauai is a very tropical climate, bugs are common....but they should not be in the rooms! However, the efficient and timely way in which they remedied the situation (they offered to spray and deep clean the rooms, offered to move us to another room, moved us to another room within 15 minutes […] and ordered cookies and room service to our room as a consolation) was key! For families, the FREE laundry facilities (open 24 hrs) was a bonus ...we were in Hawaii for 10 days and there are only so many pairs of pajamas you can pack for two kids right? Other hotels usually charge upwards of $10 to launder each item of clothing! So this was great. The pools were great. Not to small, not too big and the water was fairly warm (about 78 degrees?) even in mid-January so great for kids of all ages. We especially loved the salt water lagoon for our young kids (ages 1 and 3). The sand is a bit rough being it's man made but the plus factor was that it didn't follow you back to the rooms. You can just brush it off. Read moreGenuine Expedia guest review
"Real gem of a hotel"
Wonderful hotel, especially the pool and the restaurants. The only complaint was that the Wifi was broken in the rooms and was not fixed for the entire 10 days we stayed there.Genuine Expedia guest review
Great place. Amazing location Recommend the spa and the grand club optionGenuine Expedia guest review
"Holiday get away"
Very good resort for family. The salt water lagoon is a nice touch for kids to swim in a protected area.Genuine Expedia guest review
"Humble visitor's guide..."
-Very friendly and helpful staff -First glimpse of hotel lobby with the spectacular framed view of the ocean is breathtaking -I don't have children but definitely a very family/children oriented place, not to say guests without children cannot enjoy themselves freely -Ilima Terrace for breakfast is great especially if you get a table right near the […] koi pond. The swan gliding on this pond is a nice touch with views of the palm trees and sweeping seascapes -Tidepools, their signature restaurants is amazing. Their crabcake appetizer is all crab. Ate there 3 times. -Stevenson Library (named after Treasure Island author Robert Louis Stevenson) is a great place to chill after dinner or later in the evening with a martini or your drink of preference. Live music, a substantial looking bar, and a billiards table rounds out this wood-paneled "study." It also offers light fare such as some sushi selections. -The salt water lagoon is a great place to take a cooling dip after the sun has pushed you to the limit. The sun is hot here! -Shipwreck beach is beautiful. Not a swimming or snorkeling beach unless you are an expert swimmer. Great to picnic or read or get some sun, or frolic in the sand, maybe dip you feet into the waters, but mostly a surfing hot spot for seasoned surfers. No beginners here. Po'ipu beach will offer swimmers and snorkelers an opportunity to enjoy the wonders of the sea and it is a 5 minute drive away or if you're up for it about a mile or two walk. Read moreGenuine Expedia guest review
"Best Hotel on Kauai"
My husband and I stayed at the Hyatt twice already and we love the atmosphere as well as the beauty this hotel has to offer. The service is always fantastic and the people are very friendly. The pool area is one of the prettiest we have seen at any hotel located on Kauai. The restaurants serve great food, especially Tidepools. Breakfast buffe is always […] fresh and offers a good selection. The rooms are always clean and comfortable. The little shops located in the hotel offer a wide range of things that make beautiful gifts for family and friends. We thought about trying a different hotel the next time, but it looks like that there is no other hotel on Kauai that offers all the amenities we are looking for. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Loved the feeling of looking from my balcony to the lush grounds towards the ocean. The property was amazing. I feel they need to open a morning place to gather and have a mimosa or bloody Mary, coffee or breakfast by the lagoon. No alcohol is served till 11:00am. Loved the relaxed feel I experienced spending time at the resort.Genuine Hotels.com guest review
Response by Grand Hyatt Kauai Resort and Spa Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. We're happy to hear that you had a great and relaxing experience, and are thankful for your kind words and feedback. For your next visit, you'll be happy to know that our Shipwreck's Bar opens at 10:30am, and quick breakfast items and coffee can always be taken to-go from Seaview Terrace to be enjoyed near the lagoon. For those earlier mornings, our in-room dining is happy to offer a morning libation beginning at 6:45am. We look forward to having you join us again on your next visit to Kauai. A hui hou & Mahalo,
Everyone was extremely courteous. I never passed an employee without them smiling and saying aloha. The beach was amazing and pool is close to epic. I definitely recommend getting the breakfast included in your package as the breakfast buffet is awesome! It's around $35/person otherwise. The resort fee is kind of lame and wish it was just included in […] the price but I guess it's just one of those things. I would definitely recommend this resort to others. Read moreGenuine Expedia guest review
"Best pool ever! Great for kids too!"
See above.Genuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. Mahalo for sharing your wonderful feedback. We'll look forward to having you join us again for more pool time fun. A hui hou & Mahalo
"Awesome stay at the grand Hyatt"
We had an amazing stay at the grand Hyatt! It's the most beautiful resort imaginable. It was the best experience imaginable.! The only possible feedback I could give would be: 1) they need at least one restaurant that's open for dinner that's kid friendly. Otherwise, it's luxurious and perfect,Genuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. We're so happy to hear that you had an amazing experience here with us and will look forward to welcoming you back for another great visit. We enjoy having the entire Ohana (family) join us for dinners, and we happily offer keiki (child) menus at Tidepools, Seaview Terrace, Dondero's and Yum Cha. We appreciate your feedback, and will share it with our teams to ensure that this is being communicated to our guests. A hui hou Mahalo,
"Most friendly staff, period!!"
I never write a review! But, I had to comment on this trip. Our first meal at the Seaview resturant and then again at The Dock had us questioning our choice, but Tidepools and Dondero's made us forget the others very quickly. We wrote it off as bad timing. All else, from hotel service to the Luau was spectacular. In almost every employee encounter (where […] they may have had access to the information) they used our name. "Good morning, Mr. XXX", "How was your meal, Mr. XXX", "Do you need extra towels, Mr. XXX". To me, that simply shows that they care about their customer service and it made me feel special. Kudos to the entire staff. You made our Kauai experience wonderful!! Read moreGenuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Aloha Brian D.- Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. We're delighted to hear that you enjoyed your stay and thrilled that you took the time to share your experience. We're happy to hear that you had a wonderful experience here on the island and at the resort. We truly do care about our guests and we thank you for recognizing our efforts. We look forward to having you join us again on your next trip to Kauai, and we'll keep our fingers crossed, and hope that you'll see a whale on your next visit. A hui hou & Mahalo
Love this place. We will be staying here again.Genuine Expedia guest review
Response by Grand Hyatt Kauai Resort and Spa Aloha Vladimir S- Mahalo for your review of your stay here with us at the Grand Hyatt Kauai Resort & Spa. We're happy to hear that you love it here. We love having you here and will be looking forward to having you return soon. A hui hou & Mahalo,
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