All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereUngargasse 60, Vienna, Vienna, 1030, Austria, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 297 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.9
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3.0 / 5Good
"There are much better options."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Very poor reception upon a late night arrival. Younger gentlemen at the desk was unhelpful and did not want to get a rollaway bed for us that night ( booked a room for 3 adults ) when we found out that only a king was available.
Genuine Hotels.com guest review
2 night family trip May 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very pleasant staying, easy access to Tram lines that takes you to the most important city attractions. Excellent Breakfast.
Genuine Expedia guest review
Other trip Feb 16, 2015
Saulo
US
5.0 / 5Outstanding
"close to the city"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I had a good experience. The hotel was calm on the weekend .The internet was working well. A nice breakfast buffet. Staff of the hotel were cordial.
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Was surprised to see the high quality of this hotel at the price we paid on Hotels.com. Hotel is located very close to Belveder Palaces and public transportation. Generous breakfast filled us for almost all day long. Rooms were big enough for three people. Was not charges extra fees for the third person. Would definitely recommend this hotel.
Genuine Hotels.com guest review
4 night family trip Aug 6, 2014
Arina
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
The guide book through the hotel says that the swimmingpool is open from 6 a.m. till 11 p.m. that's NOT TRUE !!! I's open from 6 a.m. till 10 p.m. Some problems with the doors of middle elevator. The're closing to long. The is no stand alone ashtray on the garden.
Genuine Venere guest review
Other trip Aug 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Very nice hotel. Great staff, helping you with every question or request you have. Very early check-in was possible. SuperB breakfast. In the area of some basic shops and stores (supermarket and apothek). By metro and tram in less than 20 minutes from center. Even free coffee and tea with nuts in the lobby. Never saw before in any hotel.
Genuine Venere guest review
Other trip Jan 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel exceeded our expectations. The rooms were lovely. Clean and modern. We upgraded to 7th floor business. It was well worth it as the rooms were large with a separate desk/work area. The International Club that was included was excellent. The food and drinks offered were very good and were included. The wireless was fast and easy to use while in the club or in the lobby. We didn't mind that we had to be in the club as we spent time there anyway. We felt we were in luxury the entire stay.
Genuine Hotels.com guest review
2 night trip Dec 12, 2013
Kathy
US
5.0 / 5Outstanding
"Very convenient and great for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
overall very friendly and helpful staff. Rooms are simple, clean and quiet Walking distance to center of town and easy access to transportation Great for families and friends to meet up very clean
Genuine Expedia guest review
Other trip Aug 19, 2013
A Traveler
US
3.0 / 5Good
"No free wifi - not even in Lobby."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were on a 7 week journey through Europe and spent two nights here. We stayed in 17 hotels and only 2 did not provide free wifi at least in the lobby. This hotel was one of those two and charged an outrageous amount for internet. Other than that, the hotel was fine. The rooms were nice. The location was ok. Not close to the tourist sites, but close enough to a tram stop and the metro.
Genuine Expedia guest review
Other trip Aug 8, 2013
amanda
US
5.0 / 5Outstanding
"Great hotel, good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was fabulous. When we arrived we were upgraded due to our Marriot Rewards status. We were able to go each morning for breakfast, which came with the room, and evening snacks/dinner in the club lounge. The breakfast was amazing to include made to order omelets. The food in the club lounge in the evenings was wonderful. We didn't need to eat anywhere else. I highly recommend this hotel.
Genuine Expedia guest review
Other trip Jul 10, 2013
Jill
US
5.0 / 5Outstanding
"Nice hotel with convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel has an impressive lobby and the reception and housekeeping staff and other employees super competent and pleasant and very helpful in connecting to internet and arranging local tours. The hotel wi-fi only works near the lobby so the mini IPad was not usable in our room. The staff apologized for not fully explaining the difference between internet access and wi-fi access. The hotel room desk was set up for laptop connections but that was a minor inconvenience as we were tourist not business visitors. The hotel had a jumping party for the guests on Wednesday evening with food and drink.and all the participating guests seemed to enjoy the party and the hotel staff provided wonderful gratis service. As we are in our 70s we watched more than participated. Multiple day transit passses makes getting around easy and affordable.
Genuine Expedia guest review
Other trip Jun 21, 2013
Jim
US
4.0 / 5Excellent
"Few stations from the city center"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Well design hotel, The bed was too soft, no conditioner in the room.
Genuine Expedia guest review
Other trip May 15, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
A little bit distance from city center (20 min walking). Otherwise, a charming hotel.
Genuine Hotels.com guest review
1 night trip Jan 18, 2013
A Traveler
US
3.0 / 5Good
"good for a business stay not for a holiday"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Initially, I came to visit my husband at a sister hotel to the Imperial Riding School which had been organised via his work as he was there on training. We had already pre-booked the Imperial Riding school prior to our visit as the pictures looked promising and the reviews weren't too damaging (we also had to take our budget into consideration). Upon arrival the reception staff were cold and made us feel as if we were bothering them from their work. The room which had been allocated to us was a twin room despite us booking a double. When we highlighted this to the reception staff they were a little unhelpful and stated that they were booked to full capacity. After some discussions about our booking they agreed to move us to a double room which looked over-all better. Unfortunately our room was on the ground floor and we were often kept awake by loud high heeled footsteps by other guests outside our room. The restaurant was bland, slow and limited and very over-priced. Extremely rude staff member working in the gym who will huff and puff and bad mouth other guests.
Genuine Expedia guest review
Other trip Jan 6, 2013
jayman
US
5.0 / 5Outstanding
"Great Hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent service, friendly stuff. Very flexible and cooperative. Only slight drawback is the location which is not very central but overall - great value for money!!
Genuine Expedia guest review
Other trip Dec 18, 2012
Arik
US
5.0 / 5Outstanding
"Very nice hotel - pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was the largest in my 6 city tour of Europe. Clean , large, a/c worked well. Very helpful staff.No free WIFI , a surprise for such a nice hotel. Easy to get to. From the airport we arrived at the Landstrasse metro stop and caught a tram just outside the station. The tram stops about a block north of the hotel.Its an easy walk.
Genuine Hotels.com guest review
Romance trip Jul 24, 2012
Chris
US
4.0 / 5Excellent
"Close to subway, trams and Belvedere Palace"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was warm, so the pool was extremely crowded, and it was not for hotel guests only.
Genuine Hotels.com guest review
Other trip Jul 5, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excellent value, especially the Club"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Although not in the Centre of Vienna, it is only 10 min walk from the Belvedere Palace & 15 min from Karlsplatz.
Genuine Hotels.com guest review
1 night romance trip May 28, 2015
Bimal
IN
5.0 / 5Outstanding
"Short stay city break with my family."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed a three day break at this hotel.My first time in Vienna. Staff was very helpful and accommodating.Breakfast was excellent with a choice of foods to suit anybody's taste.The hotel was super clean&comfortable.We used the indoor swimming pool and got fresh towels every day.The hotel bar was welcoming and again staff was always keen to be at your service. Great place to stay if you're looking for a comfortable bed, professional service and a stylish hotel.
Genuine Hotels.com guest review
3 night family trip May 24, 2015
Claudia
GB
5.0 / 5Outstanding
"Amazing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
was there on a weekend trip.... really nice hotel, not in the centre of the city but only four tram stops away. Receptionist on arrival was extremely helpful and provided us with much information. While there on the Saturday it was raining and the reception provided us with complimentary umbrellas.... really nice touch.
Genuine Hotels.com guest review
3 night trip with friends May 21, 2015
Michael
IE
5.0 / 5Outstanding
"Amazing breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Thoroughly enjoyable, felt very well taken care of. The staff were very courteous and attentive. The breakfast is 5*!! Certainly worth paying the little extra to have breakfast included. We will be back, and we will recommend to others.
Genuine Hotels.com guest review
3 night romance trip Apr 17, 2015
A Traveler
GB
4.0 / 5Excellent
"Great hotel. Need to extend bar and restaurant."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel experience. Spent 3 days there for a conference. The food, the atmosphere all great. Needs 2 more haute cuisine restaurants and a much bigger bar
Genuine Hotels.com guest review
3 night business trip Mar 10, 2015
Paul
GB
5.0 / 5Outstanding
"Unique Vienna full of history and friendly people!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Amazing hotel so friendly and helpful,full breakfast good choice of food to suite all! The only downside which ended up being a blessing no wifi in room unless you pay but free in the lobby! Great location for trams and trains into centre took 10mins. Would stay again it also had a pool and sauna!
Genuine Hotels.com guest review
5 night trip with friends Feb 19, 2015
A Traveler
GB
3.0 / 5Good
"Not a business hotel if you want to work online"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
No complementary wifi is stupid in this day and age, the prices were silly, but maybe this is just Eien or Austria in general although many other hotels of a similar standard do offer it
Genuine Hotels.com guest review
Response by Imperial Riding School Renaissance Vienna Hotel
Dear valued guest, First of all we would like to thank you for your visit at the Imperial Riding School Renaissance Vienna Hotel and for taking your time to share your experiences. Unfortunately we have learnt that you did not enjoy your stay with. You were not content with the internet service provided as it was not offered to you free of charge. We genuinely regret that we were not able to meet your needs and expectations and we would like to apologize for all inconveniences caused. Please note that since 15th January we do offer free base Wifi for all Marriott Rewards Member who book directly via a Marriott channel.
2 night business trip Jan 21, 2015
A Traveler
GB
5.0 / 5Outstanding
"Live"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great time overall. Appreciated the hotel's entrance hall - spacious and cosy, especially with a live music performance at a time I was there. Great to relax in the evening as well as in the morning (swimming pool). Lovely and hospitable staff were part of the great atmosphere.
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
Tadas
IE
5.0 / 5Outstanding
"Loved this hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Just what I'd hoped for: Elegant public areas, very helpful and attentive Reception and Restaurant staff, excellent breakfast and good evening bar snacks if a full restaurant meal not required. Very near the station so an easy train ride from the airport and also within easy walking distance of the centre. Enjoyed a swim in the heated indoor pool. The room was comfortable and well serviced and the bathroom had plenty of surface space to put toiletries and to hang towels. I am very much looking forward to returning to Vienna and to this hotel. The only negatives, which in no way spoilt our stay: Tea/coffee making facilities were not available in the room Wi-Fi was not free although we were offered a breakfast\free Wi-Fi package which was good value given the extensive breakfast selection There was a step from the bathroom on which we both stubbed our toe (until we got used to it!) The shower door over the bath did not reach the bath surround so there was a large puddle on the bathroom floor after every shower (until we put a hand-towel down to mop it up) The swimming pool attendant was slightly off-hand and should have been more helpful when I didn't know how to lock the locker door or where to put my wet towel
Genuine Expedia guest review
Other trip Jan 7, 2015
JJ
GB
5.0 / 5Outstanding
"beautiful christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
wonderful time
Genuine Hotels.com guest review
7 night family trip Dec 28, 2014
Revaz
GB
5.0 / 5Outstanding
"December 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely hotel ideally situated 10 minutes walk from Belvedere. It is a short walk to the nearest U Bahn station however this did not cause us any problems, plenty of trams nearby. The staff were excellent and very attentive, we thoroughly enjoyed our five day stay, we would definitely stay again.
Genuine Hotels.com guest review
5 night romance trip Dec 3, 2014
Martin
GB
5.0 / 5Outstanding
"A Good Night in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the 2nd time we have stayed at this hotel, once as a family and this time as a couple. Both times the Hotel and staff were excellent and helpful.
Genuine Expedia guest review
Other trip Nov 16, 2014
Trevor
GB
5.0 / 5Outstanding
"Imperial Riding School Hotel Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It ticked all the boxes .I was very satisfied.Close to Railway for airport.
Genuine Hotels.com guest review
2 night trip Oct 5, 2014
Chris
IE
4.0 / 5Excellent
"very comfy bed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We really enjoyed our break at your hotel, the overall stay was good. We do feel that the option of the TV was very expensive and should be explained before you book at the hotel.
Genuine Hotels.com guest review
4 night trip Aug 15, 2014
A Traveler
IE
5.0 / 5Outstanding
"Week in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have stayed at the Renaissance Imperial Riding School before and would always stay here when we return again. It is very convenient for the airport being adjacent to Rennweg station with trains to/from the airport every 30 mins. Tram 71 runs from Rennweg into the city centre and is only 3 stops away from the inner ring. Schloss Belvedere is ten minutes walk away. The hotel rooms are spacious, breakfast is excellent and the pool whilst not gigantic is adaquate for the city centre. I would have no hesitation recommending this hotel.
Genuine Expedia guest review
Other trip Aug 18, 2014
Anthony
GB
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I was surprised to read some of the negative comments by others. This is an excellent hotel, wonderful breakfasts, friendly helpful staff. Close to a tram stop, a few hundred metres from a railway station yet still close enough to walk into the city for those willing to stretch their legs.
Genuine Expedia guest review
Other trip Aug 8, 2014
A Traveler
GB
1.0 / 5Poor
"Stay away from this hotel"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel staff were mostly rude, unhelpful and inefficient. No taxi from hotel at the airport although pre-booked. Room was 18 sq.m. and not 25 sq. m. as stated on Hotels.com website. Seventh floor and my room had a very unpleasant smell. No kettle, etc. in room - available on request. No directions on how to code the safe - available on request. I was offered a free upgrade but no smoking room was available. I paid €99 and was given a refund of €17 having been very irritated by very bad service and an appalling attitude of the staff. I speak English and German. They did apologise but only after I told them how bad their service was. Ten metre pool is ok - surrounds not great. The room was worth €60 max. Never again. Awful attitude of staff towards guests.
Genuine Hotels.com guest review
1 night trip Jul 28, 2014
Very unsatisfied
IE
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A really good hotel, clean, and comfortable. The only one criticism I will give, is there are no coffee and tea facilities. However this is really a small thing and not really a big problem. There is air conditioning in the room which was really important cause it was like 30 degrees when I was there. There is a slight walk to the underground, however you could catch a taxi (which was 8 euros) or walk, which we did most days which is about a mile and takes about 10 - 15 minutes. Overall it's very very good.
Genuine Expedia guest review
Other trip Jul 8, 2014
Michael
GB
3.0 / 5Good
"Not quite what the name implies"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
An adequate hotel. But, despite the slightly romantic name, it's probably more suited to a conference or business trip then a holiday. Rather underwhelming location, and efficient but bland staff.
Genuine Expedia guest review
Response by Imperial Riding School Renaissance Vienna Hotel
Dear valued guest, Thank you for sharing the experiences you gained on expedia. Unfortunately we have learned that your stay with us was not as enjoyable as you have expected. We genuinely regret that we were not able to meet your needs and expectations and would like to state our sincere apologies on all inconveniences caused. Please be assured that we have shared your feedback with our team to avoid the impression of bland behavior in future times as this is not the Renaissance way of taking care of our guests. We do remain in the hope that we are able to welcome you back at our hotel to persuade you of our friendliness and professionalism. With kind regards, Alexandra Drobig Guest Relations Manager
Other trip Jul 1, 2014
A Traveler
AU
4.0 / 5Excellent
"Very comfortable, but some issues"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Well appointed comfortable hotel with good facilities and an excellent breakfast buffet. However the hotel is not without its downsides. It is some distance from the centre of Vienna in the diplomatic sector with few local restaurants or bars. There was no wifi in the rooms and internet access was chargeable (and expensive). No tea/coffee making facilities in the rooms and if you want freshly cooked eggs for breakfast these cost extra, also. The restaurant staff were extremely helpful, but the team on reception were generally surly and condescending. There was a nice pool, but the spa was full of old men wandering around naked, which my 18 year old daughter found rather gross.
Genuine Hotels.com guest review
5 night family trip Apr 16, 2014
Richard
GB
5.0 / 5Outstanding
"Excellent Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The people were very nice and helpful. The room was very clean. There is a subway location nearby that can take you anywhere.
Genuine Hotels.com guest review
2 night trip Mar 27, 2014
robmaga
GB
4.0 / 5Excellent
"The Imperial Riding School Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very pleasing indeed. Staff were excellent - prompt, courteous and knowledgeable and spoke good English. They did everything to make us feel comfortable. The 'Club' room was comfortable without being astonishing and came with free wifi (though Apples could be used in the lobby only) and breakfast.There was a separate lift to the heal club, with free pool and gym use,though sauna and spa were extra. Bathrooms had recently been refurbished and done to a high standard. However, no tea or coffee facilities were provided in the rooms themselves.
Genuine Expedia guest review
Other trip Feb 8, 2014
A Traveler
GB
4.0 / 5Excellent
"Quiet but well locate hotel suitable for families"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is well located. Just 1 minutes walk from the nearest train station (use back side of hotel entrance), which is only one stop from CAT station (City Airport Train). It's located just outside of old town of Vienna, so it's very quite and there's nothing much around the hotel, but for that reason, it's very quite and still convenient if you use train. The hotel stuffs are so-so friendly, though some of them are not good at English (only some). There are many trains and they are very punctual. The rooms are, they say, recently renovated so it's very clean, conformable, and functional. However, there's no WiFi access from the room, only wired LAN connection is available, but it's chargeable extra above the room charge, which is very outdated I have to say. The receptionist says they are going to introduce WiFi to rooms soon. (currently available at entrance hall only, with extra cost...). There's an indoor swimming pool, which is open till 22:00. Good for families. Breakfast was OK, but the same menu everyday during 4 days of my stay....
Genuine Expedia guest review
Other trip Jan 2, 2014
Takeshi
GB
5.0 / 5Outstanding
"Great pool!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Not very many hotels have a pool and it was nice to find a reasonable priced place to stay with one. The food in the restaurant was fabulous. Breakfast was included in our room and couldn't have asked for more. We did room service the 2nd night and it was a bit slow but not worthy of detracting from the overall stay. The staff otherwise went out of their way to ensure we were having a great time. Definitely repeat to this location.
Genuine Hotels.com guest review
2 night family trip Nov 29, 2013
GW
GB
4.0 / 5Excellent
"Reasonable value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Pluses...Comfortable room, decent breakfast choice, nice lobby area. Minuses... No wifi in rooms. Only cable useless or iPads. Hotel a little tired decoratively.
Genuine Hotels.com guest review
2 night trip Aug 19, 2013
A Traveler
GB
5.0 / 5Outstanding
"Very convenient. Close to the Opera and museums."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very enjoyable stay; great breakfast.
Genuine Hotels.com guest review
4 night trip Aug 15, 2013
Tom
CA
3.0 / 5Good
"Hotel review"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
On the first evening we took a shower and after my partner I entered the bathroom and was greeted by a very wet floor,the shower door was not working. I advised the front desk and they said they will look into this I also asked for more towels as the floor was flooded after my shower. I was surprised that the 4 days of our stay no one looked at the shower and that I had to request extra towels from the maid every day. On the first 2 days of our stay we returned to our room at 4.30pm only to find out that it has still not been made up and had to spend a further 30 min in the bar waiting so that we could have a rest after a long day.
Genuine Expedia guest review
Other trip Aug 20, 2013
John
GB
4.0 / 5Excellent
"COMFORABLE BEDS AND EXCELLENT RECEPTION"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Beds to die for in clean well sized air conditioned rooms. Magnificent reception staff who managed to find our booking even though it had for some reason been booked in someone else name - so glad we could prove we had paid in advance and I had all the papers with me. They went over and beyond to sort this out and to provide us with the information we needed. Can recommend the breakfast/internet package as excellent value for money. Parking the car was a bit more expensive than expected - we advise you check rates before you go. Public areas are magnificent and hotel offers an oasis of calm in a busy city.
Genuine Hotels.com guest review
4 night family trip Jul 15, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was wonderful. No complaints at all.
Genuine Hotels.com guest review
5 night trip Jul 5, 2013
A Traveler
GB
4.0 / 5Excellent
"My review"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My experience was OK. However, I don't really like this kind of hotel, but you (Expedia) don't appear to have a method of conveying what it is like.
Genuine Expedia guest review
Other trip Jul 5, 2013
A Traveler
GB
4.0 / 5Excellent
"Fantastic breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean and good sized rooms and bathrooms. hotel staff very friendly and helpful. Would recommend paying more for an inclusive buffet breakfast, fantastic choice from smoked salmon to bacon and eggs, lots of fresh fruit and pastries. We stayed in a deluxe king size bed room. The only reason I did not give a 5 star rating is that the rooms lacked personality, it was like a luxury Premier Inn with a swimming pool, garden fabulous food.
Genuine Expedia guest review
Other trip Jun 18, 2013
Fiona
GB
5.0 / 5Outstanding
"Great hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for two nights in one of the hotel's suites and loved our stay here. We had access to the lounge area in an adjacent building which was great. The breakfast had a wide range and by catching the 71 tram at the end of the road you were in to the central "ring" in ten minutes. Would not hesitate staying here again.
Genuine Expedia guest review
Other trip May 28, 2013
Anthony
GB
4.0 / 5Excellent
"Great base for seeing sights of beautiful Vienna"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had a lovely three night stay. Slightly out of city centre but easily reached by taxi. Breakfast was excellent room clean and comfortable staff helpful. Enjoyed it perfect for short break.
Genuine Expedia guest review
Other trip May 26, 2013
Claire
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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