Elevators were always full had to wait for two or three times. Found previous persons underwear at the foot of the bed the next morning. And my credit card info was stolen and used at the Starbucks in the hotel. Not very happyGenuine Hotels.com guest review
"Why always "NO""
I've never gone to a hotel and heard NO so many times. No, we can't help you with that here. No, you can't regester someone else for tomorrow at the CHECK IN DESK of all places. Even the concierge could help with simple things. You are in the service industry, try to get to yes once in a while. I did like that Carrot Top was playing there, and the […] Jabberwocky. Read moreGenuine Hotels.com guest review
"Could have been better."
We got a suite in the Luxor there was no coffee pot in the room you had to order room service if you wanted coffee.there was no morning paper at your door it was free but you have to go down to the casino to get it then come back up,we were on the 18 floor the elevator Was clear on the other side,we were in room 18160. There was a light out in the bathroom […] upon arrival that should have been fixed before we got there. There was a small fridge in the room that was OK but could not put to much in it. The size of the room was very roomy but had no real feel of a suite for the price the bathtub was near a window,it was not a spa tub just a regular tub. The view was nice. The curtains are at an angle by the tub were a bit of a pain to open and close, they could have been electric to open and close. That would have made it easier. The inside of the casino was nice. Luxor is connected to Mandalay bay casino with a mini mall in between witch was nice. There were a few restaurants an Irish pub that felt like you were in an Irish pub. My over all stay at Luxor was just OK. Would I stay there again no, go by to visit the the Luxor yes. Read moreGenuine Hotels.com guest review
love this hotel good serviceGenuine Hotels.com guest review
"Room for improvement"
I stayed, here, for (3) days. I waited in line to check in for over (45) minutes. My business associate arrived the prior day and he said he waited over (90) minutes. Every time I walked through main lobby the line went on forever. Their system takes forever to get a person processed and on to their room. The room was very clean, but no wifi access […] in the room. Everybody has wifi these days. My computer does not have a connection for wired internet. This is a real inconvenience when you are traveling for work. Read moreGenuine Hotels.com guest review
"Not good with heights"
Staying in the pyramid was not a good choice for us. We were on the 21st floor and walking to my room was paralyzingly to me because of the open height. The bathroom door was bubbling and the wallpaper in the room was peeling.Genuine Hotels.com guest review
It was Great!!!!Genuine Hotels.com guest review
Felt I was going to fall as I walked to my 18th. floor room, I am terrified of heights...wall was very low with no glass for protection. I was not asked if I was afraid of heights. Decor was old and dated. No coffee pot in my room or Wi-Fi. Staff was very kind and helpful.Genuine Hotels.com guest review
enjoyed it. second time. will be coming back. You must fix your wifi and make it available in all rooms. this is 2014.Genuine Hotels.com guest review
"Convenient for Mandalay Bay convention center"
Decent stay for the money. Was convenient for a business convention at the Mandalay Bay.Genuine Hotels.com guest review
"Tower Room Review"
This is an older hotel, but I thought it was a reasonable option for the price we paid. Again, this is a review for the Tower Deluxe room. The bathroom was big with a tub and a shower. It was pretty nice. The room was okay, a little smaller then expected but we had a rollaway bed for the 3 guys staying in the room. The beds were comfortable and the […] maintenance staff did a nice job cleaning each day. My biggest complaint was on a Wednesday at 5 pm (the Wednesday before the NCAA tournament started mind you) there was about a 15-20 min wait to check in. That was a little unexpected, but the front desk staff was very good. The only other thing was that meeting friends in the middle of the strip either required a $15 cab ride or a decent sized walk. I probably wouldn't stay south of the Tropicana anymore. Read moreGenuine Hotels.com guest review
Old rooms but nice lobby. Great deal for the price.Genuine Hotels.com guest review
They really need to clean and update the Luxor. I will not stay here again.Genuine Hotels.com guest review
It was fun. It was nice. Kids loved it. it would have been better if the pool would stay open longer. That part made no sense.Genuine Hotels.com guest review
There is not Wi-Fi in all of the rooms. There is a connection for a Cat5 cable, but my tablet PC does not integrate with a cat-5 cable. Maybe I should not have expected Wi-Fi, but I can say that this is the first hotel I have stayed at within the past few years that did not have Wi-Fi in all of its rooms.Genuine Hotels.com guest review
The Luxor was great. Even though Vegas isn't kid friendly, all of the staff were great with our child. When we go back to Vegas, we'll book with The Luxor and stay in the pyramid side. The beds were amazing!Genuine Hotels.com guest review
Fun hotel. Room in the pyramid was expensive. Hotel had good dining options that were pricey.Genuine Hotels.com guest review
"Always a good stay here!"
Luxor is one of my favorites when I travel to Vegas. So many of the hotels may have issues with smoke from the casino, or less than clean rooms--- not Luxor. I always have a clean room, great big bathroom with plenty of light, and great staff/attention from everyone at Luxor. It's one of my go-to places and I always try to spend one night there while […] I'm on The Strip. It's a little on the southern end, but the proximity to Mandalay Bay and some of the attractions on the south end make it workable- plus it's near the tram/monorail. Buffet is decent and if you get the all day pass it's very workable feeding teenagers/family. We had 2 rooms- they happily gave us adjacent rooms so the girls could be nearby. Check in/out was smooth and painless, room service was prompt and the in-room dining was satisfactory. Luxor is holding steady with being on my faves list and we'll be back to see them again soon! Read moreGenuine Hotels.com guest review
The staff was not very friendly, right when you check into the hotel and going to the casino / restaurants. The staff was unpleasant and not friendly to there paying customers. Stay at New York New York!!Genuine Hotels.com guest review
"The Old Pyramid"
we stayed because of a tradeshow----yuck ----the building needs to be torn down and started over---or COMPLETELY REDONE----at this time the hotel is functional ---definitely not eye pleasing ----disgusting cigarette smell is not ventilated well --bed cover have stains on it----building exterior very dirty and such......eeek-----not again until the building […] is redone Read moreGenuine Hotels.com guest review
I liked it overall but the room seemed never to stay that perfect cool. Also there was only wifi in the first two floors of the hotel not in my room (25th floor). Other than that I liked it. I just wish it wasn't such a distance from the strip.Genuine Hotels.com guest review
Staff was very friendly and professional. Room was comfortable. A great value for Vegas.Genuine Hotels.com guest review
Expensive for one night, especially when they add a $25. "resort "fee, and want you to pay for parking tooGenuine Hotels.com guest review
Everything was wonderful from the pyramid soap to the amazing hieroglyphics in the elevator. Our only complaint was that Hotels. com promised jets in the tub and robes and slippers. They would have been awesome for our romantic weekend. The hotel exterior was very dirty and the casino level girls room never had soap. Food was wonderful, and so were […] al of the employees we ran into. Read moreGenuine Hotels.com guest review
Overall, the Luxor was a neat place to stay at especially if your room is in the pyramid. The elevator to take up to your floor is like a rollercoaster since you're on a slant and the view from where we were staying (the 19th floor) was incredible. The location is great especially since you're on the strip and can easily walk over to Excalibur, MGM […] Grand, or NY NY. My only complaint is the overpriced restaurans in the food court. I was very excited they had a Starbucks inside but shocked when it is $3.00 just for a Tall coffee. Also, they did not offer wifi in the room for people who are using their smart phones and the walk from the parking outside to the lobby felt like a long walk. Read moreGenuine Hotels.com guest review
My only complaint would be that the room I stayed in had two very thin doors connecting to the room next to us. The occupants were clearly drunk and loud. Other than that it was very clean, very niceGenuine Hotels.com guest review
"Old and Tired"
I have stayed at the Luxor several times and have enjoyed my stay each time but the hotel is starting to show that it needs updating. Bathroom door was falling apart at the bottom and the room smelled. Never sure what the smell was. The front desk staff were very helpful and check-in was very fast. Had a good stay but was disappointed in the room.Genuine Hotels.com guest review
The hotel is older and is starting to show its age. The customer service was sub par, not what I expect of the Luxor or Las Vegas.Genuine Hotels.com guest review
Response by Luxor Hotel and Casino Dear Mario, Thank you for your honest feedback. We strive to provide the highest level of service and accommodations at Luxor; it is upsetting to hear we did not achieve our goal during your stay. We hope to have the opportunity to better serve you in the future. Sincerely, Lori P. Guest Relations Manager Luxor Hotel & Casino
Stay was great, little concern about the temp in room. Walked in and it was VERY warm. Took a few hours and upon return room was cooler. Shower was GREAT!!!!Genuine Hotels.com guest review
"Great place to stay"
Luxor was conveniently located on the southern end. You don't get too much of the noise from the strip. Tram did assist with some walking. The walk through to the adjacent hotels was also a plus. Late night McDonalds came in handy after you had been parting all night :) I wish they had microwaves an mini fridge in the room.Genuine Hotels.com guest review
"Worth the stay"
Wasn't sure, being an older hotel in the era of super luxury, but it was a nice hotel. The casino was clean and very nice. It was moderately priced and still in grwat shape. Close to all the newer resorts as well.Genuine Hotels.com guest review
I understand that this is Vegas, but honestly, a 5 star hotel that does not offer in room coffee? C'mon! I get it, you have to walk down to one of the 3 or 4 Starbucks and pay $7+ for a cup of coffee. I am one of those that is not going into public without a shower and makeup, and not having coffee really makes the experience not so pleasant! The staff […] was not overly friendly, nor were they rude - with the exception of the maid! She was VERY pleasant - always smiling, very friendly!!!! The atmosphere of this Casino is absolutely wonderful - if the staff worked a little harder at promoting what they have! Read moreGenuine Hotels.com guest review
My girlfriend and I really had a great time. Things were in close proximity and easy access.Genuine Hotels.com guest review
"Get what you pay for"
The hotel was okay, but the rooms were far from the check in lobby and the condition is not up to par with Las Vegas hotel standards. The bedding was the brown thin blanket type, not the down comforter type. But it was all clean, and room service was prompt (they brought us a humidifier and food came out quick). I'd only stay here if I had to (i.e. […] business trips), but not for my own leisure. Read moreGenuine Hotels.com guest review
"Wonderful Luxor Hotel experience"
Am very impressed. Hotel was very busy, but staff were quick with their check ins inspite of the line. The Front Office staff were friendly and accommodating. Our room was very nice and cozy. I have to mention that the shower needs improvement. There's only a long, rubber stopper so the water doesn't flow out of the shower, but it still does and the […] shower curtain was quite short, but all in all, we had a memorable stay. Read moreGenuine Hotels.com guest review
Everything was good about this hotel except that there was not a coffee machine in the roomGenuine Hotels.com guest review
Response by Luxor Hotel and Casino Dear Anonymous, Thank you for helpful remarks. We hope to welcome you back again in the future. Sincerely, Lori P. Guest Relations Manager Luxor Hotel & Casino
"Thank you - The experience was great."
See you again soonGenuine Hotels.com guest review
Response by Luxor Hotel and Casino Dear Kevin Swystun, Thank you for sharing your experience. We cannot wait to welcome you back again soon! Sincerely, Lori P. Guest Relations Manager Luxor Hotel & Casino
"Great night in Vegas"
Specific ratesGenuine Hotels.com guest review
"beware of taxes! More than doubles room prices!"
The room rates seemed unbelievable low when booking, but wait til they add the taxes at the end! It more than doubled the price. Still a decent rate I suppose but seems a little dishonest to advertise these great rates then slam you right at the end, then more fees when you arrive. Guess that's just Vegas! Good rooms (stayed in East Tower) but nothing […] fancy at all. Next time will stay where the monorail stops. Lots and lots of walking..... Read moreGenuine Hotels.com guest review
"Great hotel, but resort fees are a rip-off"
We liked this hotel, although we found it odd that we had to step outside our room to get Wi-Fi. Our only complaint is with the $20/night resort fee, which wasn't a surprise (since it's charged by most LV hotels) but was still an irritant. Hotel literature said the fee covers various costs, including the Wi-Fi that was only available in public areas […] and the daily newspaper (worth about $2). The newspaper, btw, had an article about growing dissatisfaction with this resort fee. Read moreGenuine Hotels.com guest review
Close to conference at Mandalay bay, beds were comfortable, smelled like cig smokeGenuine Hotels.com guest review
"An "OK" experience"
I've never been picky on where I'm staying or never been into anything over the top. I've stayed in Luxor in the past but this time I had an exceptional experience. I wasn't sure what the reason was, but there has been knocking coming from the walls and I believe it was the bathroom like a repair unit has been working on something all night long. It […] wasn't like that during the day but only night time all the way till early morning. I had to leave the TV on so I don't hear the noises. I called front desk and explained them, they said they will check but I'm pretty sure they didn't believe me as it does sound weird. It lasted both nights during my stay. Other than that I love the atmosphere and the feel when you're inside Luxor, very clean, very neat, very pleasant and quiet. It just I may have had a bad luck on picking a room this one time Read moreGenuine Hotels.com guest review
"Average, easy to get to freeway; at end of strip"
Older hotel, needs some updating in the rooms, especially the bathroom around the tub; needs to clean up the trash on the roof of the buildings in the mezzanine since you can see the trash from the hall ways to the room. Staff wanted to charge $20 for an early check in at noon; but would waive it at 1:00; didn't make any sense. You can hear the music […] in the rooms until about 11:00 if the music has a lot of bass. Liked the location because it was easy to get to the freeway and you didn't have to drive down LV BLVD. We didn't get a chance to visit the pool, but it looked really nice. Garage is small Read moreGenuine Hotels.com guest review
It is time for a remodel or update on this hotel. The room was dark with suboptimal lighting and a subdued color selection for walls, bedding and furniture.Genuine Hotels.com guest review
"Just like normal hotel"
This is the first time I stayed at a casino hotel, and I expected a better room but not very satisfied with the indoor view and outdoor view. The elevators especially are very bad.. You would think there is an earthquake..Can't complain for the price I have put thoughGenuine Hotels.com guest review
No wireless internet, no in-room coffee maker, no refrigerator, dirty windows, loud music played at night, bad elevator system.... This would not be the hotel I stay at when I return to Vegas. Many improvements are needed. BUT overall, I did enjoy my stay and found some positive things about the hotel as well. Hopefully they start to make some improvements, […] cause the newer hotels on the strip are much nicer. Read moreGenuine Hotels.com guest review
Pleased with our stay. We had never been to Vegas before and this hotel was a great choice.Genuine Hotels.com guest review
"Enjoyed our stay."
Hotel conveniently located to work conference we were attending. Room was standard hotel room, nothing too special. PriceGenuine Hotels.com guest review
This hotel overall was nice. It wasn't smokey due to the high ceilings, but the room were loud due to noise from the casino.. Not much to choose from in walking distance.Genuine Hotels.com guest review
Couldn't believe the deal I got. Beautiful room, extremely quiet& the coupon book made up for the resort fee.Genuine Hotels.com guest review
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