The only complain I csn make is the noise you cAn hear from the heating systemGenuine Hotels.com guest review
"Small but cute"
Cute, small hotel. Our room was really small, but comfortable. The lobby is nice...kind of hip. The staff was friendly...kind of hip too. Small issue, we checked in, we're given our key and went up to our room...to find the maid still cleaning it. We had to wait a bit to finally get in. There is not a lot of space in the bathroom for your "stuff". Good […] location. Easy walk from the tri met if you take it in the the airport. Read moreGenuine Expedia guest review
"Friendly staff and nice, cozy hotel"
We stayed here for Christmas and it was lovely. The staff was friendly; the room was clean and comfortable.Genuine Expedia guest review
"OK but better hotels in the same neighborhood"
Excellent staff and restaurant. Rooms are tiny for the price (e.g. we had a deluxe queen which had a bed, 1 small night stand small desk and chair, mini bar with TV on top, adequate closet and tiny bathroom - thought there would have been more for a deluxe room).Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your honest feedback. I am glad to hear that you enjoyed our great staff and award - winning restaurant. Of course, some rooms are bigger than others. Please contact us directly ahead of your next visit to ensure the perfect room. Regards, Chris Bebo General Manager
This hotel is prefect for a first time Portland visitor; centrally located, fantastic restaurant attached, clean and comfortable. Everyone was helpful and friendly. They accommodated our early check in and locked our bags up while we did more sight seeing after check out.Genuine Hotels.com guest review
"Little Gem in Portland"
Fabulous location and beautiful public spaces. Check out the hotel's iconic photography collection and have a coffee at the recently opened Portland Penny Dinner, another gem of an eatery to add to an already sparkling neighborhood. The hotel's restaurant, Imperial, is very sleek. Vitaly Paley is a star chef in Portland, and the Hotel Lucia's very lucky […] to have him and his team recently open both these culinary ventures under one roof. Though I dined only at the bar, the soup was delicious and the burger well worth the calories. The room I stayed in was, however, quite dusty (even on the night stands, but good grief, don't open the drawers!), and the temperature was hard to control. Thank God there was a window that actually opened so I could air out the stuffiness. The staff is very welcoming and helpful, especially with special requests. One colleague of mine, who's in his 60s, remarked that he felt like the oldest person in the hotel. Clientele did, indeed, seem on the hipster side of the age gauge. I'd definitely recommend staying here if you have to travel to downtown Portland. Read moreGenuine Hotels.com guest review
Convenient location, close to downtown & Pearl. Restaurant Imperial was great! Staff was friendly.Genuine Expedia guest review
"Nice hotel, great location, small rooms, great bed"
Love the location of this hotel - it's close to everything. The lobby is clean and contemporary, if a bit underwhelming. The art on the walls is beautiful and worth a look. The rooms are clean and well organized - they would have to be, as they are very small. Reminds me of hotel rooms in Europe. Apparently we got a "large" bathroom, and it's still […] one of the smallest hotel bathrooms I've seen. The beds however, are AMAZING. Soooo comfortable!! The staff is very friendly and accommodating, happy to help with directions, reservations, etc. They even upgraded my Expedia deal for a queen room to a King room for free! Overall, I was pleased. Read moreGenuine Expedia guest review
"Great central location for exploring Portland."
The room was small but beautifully outfitted, very clean, with nice Aveda amenities. The thermostat actually worked to control room temperature. Ear plugs were provided in case the urban experience was too distracting, but not needed as our room on the 8th floor was unexpectedly quiet.Genuine Expedia guest review
I so enjoyed my stay at this hotel. The location was great and the service was amazing.Genuine Hotels.com guest review
"great hotel for location & comfort"
location great, within walking distance of many things. Staff extremely friendly and helpful with suggestions. Photos on line good representation of the hotel. bedding very comfortable.Genuine Expedia guest review
"Stash Hotels rock - and Lucia is another example"
What can I say... From the doorman meeting me at the curb in my rental car to every question I asked the front desk staff to a nice sized room for my needs - this was a good experience. I will be staying here again...Genuine Expedia guest review
Hotel Lucia is a very nice boutique property. I was pleasantly suprised by the ambiance in the hotel lobby and thought that the room was well appointed. The hotel provided Aveda bath products and had a nice gym with free weights and some cardio equiptment.There were also some nice resturants within walking distance and it was easy to hop on the busing […] system from the hotel. Read moreGenuine Hotels.com guest review
"Great hotel for everyone!"
This was my first trip to Portland, and my daughter and I thought the staff was great! The bellman/doormen were on it! It was the most comfortable bed I have ever slept in! The rooms were small, but quiet at night, and great location! I would recommend to anyone. We didn't order room service and wished there would have been a restaurant there, but no […] big deal since there are restaurants everywhere anyway. Read moreGenuine Expedia guest review
"Excellent accommodations, service and location!"
Loved it!Genuine Hotels.com guest review
"Small but we didn't know how small"
Great customer services although our last day there we came back at 4:00 and our room was not made up yet. The rooms were hard to move around in with 2 people. If I were staying alone it would have been perfect.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thank you very much for your business and for posting your feedback. It is through this feedback that we improve. I am pleased to know that you were satisfied with the Great Customer Service you recieved and will work harder on our end to address your concerns with respect to your room not being made up in a timely manner. Respectfully, Christopher Bebo General Manager
"close to many interesting sights"
Very comfortable hotel with great service. The only problem was the ice machine on our floor was broken.Genuine Hotels.com guest review
"Great Location/Great Stay"
Hotel Lucia was evertything I expected except for one - the room was extremely small. If staying for 1-2 days, thats ok, but I was holed up for 6 nights in a room that was barely big enough for the king-sized bed. Other than that, the staff was terrific and very helpful and the location cant be beat!Genuine Hotels.com guest review
"Small but comfy"
Nice room, on the small side. Great staff and perfect location.Genuine Hotels.com guest review
"Dog friendly, even wet-dog friendly"
My husband and I combined a work trip with a romantic weekend. The hotel was very accomodating to our 70#, well mannered labrador. They warned us ahead of time about a 1/2 marathon that only slightly impacted traffic around the hotel. The location was very convenient; we walked to the Pearl District every day and the river at least once a day. We plan […] on staying there every time we return to Portland. Read moreGenuine Hotels.com guest review
"Charming hotel for an overnight getaway"
We had a fabulous time, except for the squeaky bed. But that was a minor nuisance. The staff was friendly and the hotel was charming.Genuine Expedia guest review
"NICE WEEKEND GETAWAY FOR TWO"
WE WERE ON THE NINTH FLOOR. THE ELEVATOR WAS AVAILABLE QUICKLY. OUR ROOM HAD A VERY COMFORTABLE KING SIZE BED. PLENTY OF TOWELS AND EVEN ROBES WHICH WE DID NOT HAVE A CHANCE TO USE. COFFEE AND TEA AVAILABLE IN OUR ROOM WHICH WE ENJOYED IN THE MORNING. WE COULD ADJUST THE HEAT OR COOL TO OUR LIKING. VERY QUIET ON OUR FLOOR. THE STAFF WAS ALWAYS READY […] WITH A QUICK SMILE. BREAKFAST AND DINNER AT THE IMPERIAL RESTAURANT MEANT VERY PLEASANT SERVICE AND GOOD FOOD. CABS WERE READY AND AVAILABLE TO TAKE US TO OUR DESTINATIONS. Read moreGenuine Expedia guest review
"nice but noisy"
nice but noisy, small rooms, can hear your neighbor flushing the toilets or watching TVGenuine Expedia guest review
Small room room in an old building that had been gorgeously renovated, very comfortable bed/bedding, nice restaurant, a couple of blocks from the train, shopping and sights in walking distance, staff was very helpful. Liked it a lot.Genuine Expedia guest review
"Euro size at American prices!"
While aesthetically a very nice hotel, the operation of the elevators (requiring a key card) was very hit/miss and half the time the elevator would close and get called to someone above who needed to come down before we could get our key to actually work which had us riding up and down the elevators unnecessarily. The room was okay, but it was very […] small, and for the price, we felt it was a poor deal. We'd have had no problem with the room had we not had to pay what we did. We live in Portland and like to try a new hotel each year just for an easy night away. The staff was very nice and the lobby was great. Being a photographer, I appreciated the photography theme. The location is great, which probably allows them to justify the pricing on their smallest rooms, but we have found better prices for larger rooms in the same general area downtown. Again, had the price been more reflective of the miniscule size of the room (and tiny bathroom) we'd have been thrilled, but as is, I'd say we will not be back. Read moreGenuine Hotels.com guest review
"Would Book Again"
Great location, nice rooms with a good-size bathroom (unusual in a city). My only quibble is that the front desk staff--though extremely nice--didn't have a concierge mindset. Was hoping they'd be more in the know and have more connections to places. But I would return again.Genuine Hotels.com guest review
"WILL STAY AGAIN"
Portland's such a transient area that you really can't bypass street people but the location was great, considering, and the bed was sooooooo comfortable. Everyone was super friendly and helpful, too!Genuine Hotels.com guest review
"Great locale & hotel!"
Great location to everything downtown. Good quality hotel and comfy rooms. Watch out if you valet - WAY too pricey. It was about (if I remember correctly) $35 to park overnight there. Directly across the street it was half that, if not less. When we left, it was in their computer that we valet parked w/them when we didn't. We explained and they took […] the charges off. Outside of that instance, it was a fantastic stay with great restaurants around. Watch out though - if you're a late nighter, coffee shops close at 7p, so you'll have to find a bar or restaurant if you want coffee. Read moreGenuine Expedia guest review
"Lovely & Comfortable"
We found the hotel lobby and common spaces beautifully designed with good art, the room very attractively appointed, very clean and the staff were excellent in every way; friendly, accommodating and responsive. We were initially offered a room by the ice machine and when I mentioned I was sensitive to noise and would prefer a different location, was […] offered two others with the thought that an interior room might be quieter. Sadly, the interior rooms face an inner shaft filled with large fans and other building equipment which I found rather loud all night long. I would definitely stay here again however I'd stay in an exterior room facing the street. We had a wonderful weekend here and I would recommend it highly. Read moreGenuine Hotels.com guest review
Hotel is small. Rooms are tightGenuine Hotels.com guest review
"Great location and comfortable rooms"
Hotel Lucia had all you could ask for...helpful staff, clean & comfortable rooms, great location. I'll definitely stay here again.Genuine Hotels.com guest review
Great location and great bar I liked the Room. The hotel personal made you feel like home.Genuine Expedia guest review
The rooms were "NYC small" but clean and the linens and bed were comfortable. Should have disclosed tha the restaurant was 'under construction'. Good location but felt that it we did not get the 'bang for your buck' that I woudl have expected.Genuine Expedia guest review
"Pick this one"
Ideal location, very trendy, super helpful (sincere) staff, attractive decor in hotel as well as interior of room.Genuine Expedia guest review
"Excellent stay in Portland"
We stayed one night at this excellent hotel in Portland, OR. It's in an excellent location downtown and the room, while small, was great. The bed was softer than most hotels that we're used to, which could be a plus for some travelers. The blinds allowed a bit too much early morning sun in compared to other hotels as well. But don't mistake those minor […] issues for major complaints. The hotel was beautiful, and decorated with nice art and photographs. We would easily stay here again. Read moreGenuine Hotels.com guest review
We enjoyed our one night stay and wish we could have added an extra day or two to our trip. Hotel Lucia is in a nice location and within walking distance from the Art Museum and the Pearl District.Genuine Hotels.com guest review
"Great location, not recommended for families"
Very clean, great location. But the staff is very "cold" and not very helpful. This hotel is going for the "boutique," hip vibe and if you are into that, you will love it. I do not recommend staying here if you have a family. I also found it ridiculous that they charge $10/day for wi-fi.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for taking the time to provide us with your feedback. Both your comments and your business are greatly appreciated. I am happy to hear that you hold both our location as well as our attention to cleanliness in a favorable light. I am sorry however if our staff seemed out of sorts on the days that you were with us. As evidenced by the overall positive reviews we generally recieve regarding our staff service and execution I was a bit suprised to learn that your experience left you feeling as if they weren't 100% engaged. While true, the Hotel Lucia may not be for everyone, I do believe we do a nice job of taking care of all of our guests whether they are traveling by themselves or with family. Thank you again. I hope that you will consider staying with us again on a future visit to Portland. Regards,
"Great to explore Portland"
The service at check in was quick and efficient. The room was small, but clean, well furnished, and well laid out. The location was extremely convenient.Genuine Expedia guest review
"Stylish comfort in city center"
The staff was extremely cordial, and we found the hotel stylish and comfortable, even if our room was a bit small. The location was terrific.Genuine Expedia guest review
"Good hotel for business and tourist travelers"
Basically, my experience was very good at Hotel Lucia. The staff are quite friendly and professional, from the doormen to the front desk staff. The bathroom was tiny, but clean, attractive, and worked well enough for me. The one problem was that a fire alarm went off about four times during my last night, at all kinds of hours, as well as a few times […] earlier in the day, and it was a false alarm each time (which I knew after the first time I heard it); an awful noise and a painful way to be awoken several times in the night, but the manager and front desk staff were apologetic and conciliatory. Read moreGenuine Expedia guest review
"Accomodating and well kept at the center of it all"
There were four of us in one room and we had a great time at Hotel Lucia in Portland, OR. The staff was friendly and helpful. For example, when we needed an additional amenity the staff was eager to provide it, when we needed tips or directions the staff promptly took care of our requests. The location of the hotel was central to all of our activities […] and proved ideal. The valet parking was worth every penny and very accomodating. The beds were comfortable and supportive. Everything smelled and looked clean and well kept. Read moreGenuine Expedia guest review
Very niceGenuine Hotels.com guest review
"Slight quirks, but good service"
I was in Portland for a business conference. Hotel Lucia had a great contemporary feel, all of the staff was very welcoming. My room was smallish (which doesn't bother me), so definitely more boutique city hotel than big chain with big rooms. A couple small things were broken in my room and the breakfast I ordered was surprisingly small portions compared […] to comparable hotels. All the staff were friendly and helpful. Read moreGenuine Hotels.com guest review
I have never such poor service in the resturant/bar. The waitress/bartender was totally overwhelmed and forgot to serve people with food and drinks standing for awhile to be served. Drinks were water consequently, all ice. She was busy visiting with people rather than serving.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you very much for your valuable feedback. I was suprised to hear about your experience as it certainly isn't consistent with most of the feedback we generally recieve. The Hotel Lucia recently partnered with the Imperial Restaurant and Chef Vitaly Paley to offer our guests the best in food, beverage and service. The level of service and execution at the Imperial is impeccable and I truly hope you consider another visit to see for yourselves the improvements that we have made. Again, thanks for your business and feedback. Both are greatly appreciated.
"A nice place to stay."
I found this hotel was in an ideal location, right on the center of town. Very clean, very friendly and helpfull staff, If anything bothered me, it was the level of noise from the flushing of the toilet, both from my room and adjacent room. The room was on the small size, but I guess of normal size in the design of hotels the past 30 t0 50 years. Still, […] it was comfortable, no regrets. Read moreGenuine Expedia guest review
"Mid-Portland lovely hotel"
Expedia had the worst rooms available. Tiny. Noisy, overlooking a courtyard with construction going on. They were full the first night, but the front desk and everyone was helpful, so I moved to another room. The hotel is great, a great location.Genuine Expedia guest review
"Not 4 star rooms or service !"
The Lobby is ver nice, but the rooms were renovated from a dated hotel , they really did not do a full renovation and just pained over the old bumpy walls with gloss paint. The tub is very old. Also the hotel was redone in a modern decor for 2002, but does not look fresh in 2012. Also the restaurant was shut down! Also the rooms are extremely small, […] mine was about 150 square feet and that was an upgrade from my original smaller room??? Most of the rooms view inward and have low light, I was looking at a very ugly roof machines. The worst part was the front desk guy on the day I checked out Monday, June 25th. He refused to give me even 30 minutes extra to pack up, I have a broken arm!! He made me check out at 12:00, when I was not able to check in until 4PM. When I checked in, I came at 2PM and they had not started cleaning many of the rooms.At 3:30 when I came back many rooms were still uncleaned, so why can I not check out late if you don't even begin to clean the rooms until after 3pm? This guy at the front desk is just a jerk! I wont ever come back because you are inconsiderate. When I checked out I asked them to deliver my bags to the hotel next door literally (Vintage Plaza) they refused, so my new hotel (much nicer) picked up my bags from the Lucia. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you very much for your business as well as your thoughtful feedback. Both are greatly appreciated. The Hotel Lucia is about to undergo a major renovation later on this year which will no doubt address most of your concerns. Still, I was suprised to read your comments regarding the condition of the hotel. As evidenced by the vast majority of reviews we recieve our hotel still maintains a relavent, clean and well maintained artistic design and decor element that is reflected in our collection of art and photography. We are currently renovating the restaurant although we continue to provide breakfast, lunch, dinner and 24 - hour room service by way of Restobar located right off the lobby. While we do have some interior facing rooms the majority of our rooms actually face out and provide natural light with views of downtown Portland. I trust that you mentioned your concerns with room location in real time? Doing so provides us with an opportunity to resolve issues with respect to room location, etc. as our goal is 100% guest satisfaction. Rest assured, I have shared your comments with the rest of the team. We will continue to work hard at delivering and executing the Guest Experience to the best of our abilities and really do appreciate your honest feedback. Regards,
"Love Hotel Lucia"
This was our second stay at the Hotel Lucia, and we've enjoyed it immensely both times. The front desk staff and doormen couldn't be nicer or more helpful. The rooms are on the small side, but immaculately clean and very well laid out. The mattresses are terrific, and we always like the Aveda brand toiletries that the hotel provides.Genuine Hotels.com guest review
The hotel provided a wonderful stay. The staff was nice and always helpful, giving is plenty of ideas for exploring the city and how to go about it. The room was very comfortable and clean, though a bit small. I would definitely return.Genuine Expedia guest review
"Place to go for convenience, value, and elegance."
The hotel was conveniently located and gorgeous! Very close to all major public transit stops, restaurants, and major sights.Genuine Expedia guest review
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