"Exc Staff and front desk area however rundown"
Hotel was in a convenient area of downtown Portland. Staff were excellent. Front desk lobby area was modern and uptodate. Room we stayed was disappointing in that it was very small and rundown. Bathroom door was directly at the foot of the bed. Bathroom sink closet was dusty as well as areas behind night table. At least two electrical outlets in room […] were not grounded. Overall disappointing. Read moreGenuine Expedia guest review
"great downtown location"
excellent staff/service comfy room able to walk to everywhere we wanted to go for coffee, dining, drinks, biking, ice cream.... you name it.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Great review. Thanks for taking the time to provide us with your feedback. Our location is excellent and we appreciate your kind words regarding the comfortable rooms. Regards, Christopher Bebo General Manager
"This hotel is centrally located in Portland."
You can walk to just about everything in downtown Portland. The room might have been a bit small but it felt very cozy. For a major city it was very quite in the room. Highly recommend the restaurant next door Imperial. Food was excellent.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your kind words regarding our quiet rooms and great restaurant. Rest assured, I will share your feedback with the rest of our team. We all appreciate the effort in letting us know how we are doing. Regards, Christopher Bebo General Manager
"Cold and unfriendly"
Hotel was very cold feeling will not go back. Should not be pictures up of leaders from other countries who are murderers and our enemies and to specifically have a light shining on Fidel Castro by the elevator on the 9th floor. God only knows what other pictures were. I was appalled by pretty much everything at your hotel!Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Was sorry to learn that you didn't enjoy your visit. Your comments are appreciated as is your business. We feature the work of David Hume Kennerly, a Pulitzer Prize winning photographer. All of our hotels are art - focused, our focus at the Lucia, of course, is photography. I hope you had a chance to view the collection in its entirety. Thanks again for your business as well and for taking the time to provide us with your feedback. Respectfully, General Manager
"Walking distance to a lot!"
Hotel was fantastic, clean, quite and modern! I would love to come back again.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for taking the time to provide us with your feedback. Am glad to hear that you found the hotel to be clean, quiet and modern. We would love to have you back again and look forward to a return visit. Regards, Christopher Bebo General Manager
"Great Place to Stay."
Great Place to stay. While my room, which was a standard king, was small my attitude is that if your in your room for other than sleeping your not having fun. The staff was friendly and helpful and the hotel is well situated to enjoy Portland.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to provide us with your feedback. Greatly appreciated. So happy to hear that our staff was friendly and helpful and that you enjoyed our location. Please consider us again should your travels include another trip to Portland. Regards, Chris Bebo General Manager
"Portlands Hospitality at its finest!"
We recently stayed at the Hotel Lucia and found it to be a most accommodating facility. From the valet, to the doorman, to the front desk people. Everyone was extremely nice and helpful. All were quick with a recommendation be it for a local bar, or fine restaurant. Everyone was knowledgeable and helpful. The room itself was rather compact, but comfortable. […] We really enjoyed our stay and would recommend it to others! Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Happy to know that you enjoyed your visit. We have great people working with us at the Hotel Lucia so it was no suprise that you found everyone to be extremely nice and helpful. I will be sure to share your feedback with the rest of the team. Please consider staying with us again the next time you visit Portland. Respectfully, Chris Bebo General Manager
Excellent, friendly service. Check out the d'arte café that connects through the lobby for fantastic breakfast sandwiches and coffee. Loved this place!Genuine Expedia guest review
"Great value modern, boutique hotel"
Hotel is great value and staff is extremely friendly and knowledgeable. Location is excellent. Unlike large chain hotels, the Hotel Lucia has the look-and-feel of a modern, boutique hotel for a good price point.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Great value, friendly and knowledgeable staff and excellent location? High praise which, along with your business, is greatly appreciated. Look forward to seeing you the next time you travel to Portland. Regards, Christopher Bebo General Manager
Stayed here to run 1/2 marathon which was downtown so good location. Door man was very nice! Front clerk could have been friendlier but was fine. Room was very small however for 2 people, was not a big deal. Bed was awesome, super comfy, slept like a baby!Genuine Expedia guest review
"Convenient location and great staff."
I stayed two nights while I was in town for an event. The staff was very friendly and accommodating, always offering recommendations and directions if needed. The location was very convenient and walking distance to anything I needed. The room was lovely, everything was upgraded and modern. I liked that they carried the style of the room into the bathroom […] as opposed to having generic hotel fixtures. The bathroom was dimly lit but I didn't mind too much. Overall I enjoyed my stay here and would stay again. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Convenient location and friendly, accomodating staff? Sounds like a good reason to return. The next time you are in Portland, please consider staying with us again. It would be our pleasure to have you again as our guests. Regards, Christopher Bebo General Manager
The staff was wonderful! Helpful, courteous, and pleasant. The room was small, but extremely comfortable.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thanks very much for your business and feedback. Both are truly appreciated. I am pleased that you found the staff to be helpful and courteous and the room comfortable. Please consider mentioning your concerns with being assigned a smaller room during your visit. We are always happy to accomodate requests for bigger rooms whenever possible. Thanks again. Christopher Bebo General Manager
"Contemporary hotel in downtown Portland"
Nice hotel, super comfortable bed. I slept like a rock.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Nice to hear. Thanks for the review. We recieve a lot of positive feedback about our beds at the Hotel Lucia. Please consider us again for a future visit. Respectfully, Chris Bebo General Manager
Room 208 was extremely loud. The noise from the street was not enjoyable. They actually provided ear plugs. The reasoning from the hotel staff was, "that's a trade off for staying downtown". REALLY...I have had great stays at The Hotel Monaco (downtown) and The Benson (downtown). Sorry no more stays at Hotel Lucia.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel My apologies for the less than accomodating response. Like the hotels you mentioned, we too are downtown and subject to typical downtown noise but we have many different room types, most in locations that minimize or altogether eliminate this noise. We certainly could have done a better job of anticipating your needs and I assure you we will address this moving forward. Again, thanks for your business and thoughtful feedback. Respectfully, Chris Bebo General Manager
Clean and pleasant hotel. Helpful staff. Quiet. Bathroom and the rest immaculate. Deluxe queen room too small for more than 1 person. Only two small drawers for storage and little floor space. Coffee maker did not heat adequately. Mattress sagged on one side.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to review your recent visit. Happy to hear that the room was quiet and clean and that our staff was accomodating. We have addressed the issues with the coffee maker and the mattress. Thanks very much for bringing these to our attention. Respectfully, Christopher Bebo General Manager
KUDOS.... to the front desk staff and bell hops, professional, helpful and friendly. Nice room, comfortable bed with pillow options...love that! Wish charges were more clear for room service from the restaurant...I hate mystery charges! also the hotel guest parking is a bit expensive.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel I am pleased to hear that the staff of the Hotel Lucia were helpful and friendly and that you found your room comfortable. Along with our pillow menu, we also offer a spiritual menu and Ipod menu as well. Consider both the next time you visit the Hotel Lucia. Regards, Chris Bebo General Manager
"Great for couples"
Super friendly service, great location. Cool art and vibe. Loved this hotel.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel We are so happy to hear that you enjoyed your visit to the Hotel Lucia and look forward to seeing you again in the future. I agree, we do have cool art. Regards, Christopher Bebo General Manager
"perfect location, comfortable bed"
Great location, convenient to everything. The staff are unbelievably friendly. Everyone was genuinely interested in our comfort and well being. The bed is one of the most comfortable I have ever slept in. The only downside to this hotel is that the rooms are not very sound proof. The walls between rooms are very thin. So much so that we could hear the […] people in the room next to us talking. There was also significant noise from the street below. Overall a great stay despite the noise. Read moreGenuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for the feedback and the business. We agree. The staff at the Hotel Lucia are very friendly and sincerely interested in your comfort. We never skimp when it comes to beds so it isn't suprising to me that you found yours so comfortable. Looking forward to your next visit. Regards, Chris Bebo General Manager
"Great Boutique Hotel"
A very pleasing boutique hotel. Nice location in downtown Portland. Hotel staff very pleasant and helpful. I would stay here again.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to provide us with your feedback. We are grateful for your business and look forward to you returning to the Hotel Lucia the next time you find yourself in Portland. Regards, Chris Bebo General Manager
Great location for exploring Portland. Walkable to Pearl district and waterfront walking paths. Rooms are small, but very nice and beds are very comfortable, nice linens. Would definitely stay there again. Good restaurants abound in Portland, but it is worth noting that the Italian restaurant Pazzo on the corner of the block is excellent.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel We agree. Our location is great and close to everything the city has to offer. Thanks for being with us. Looking forward to your next visit. Regards, Chris Bebo General Manager
"Lucia the Fabulous"
I've stayed at Hotel Lucia before and was so impressed, I decided to stay there again. It is a wonderful place with a terrific location. The room was extremely clean, complete with a flat-screen TV, ample closet space and spacious bathroom. I will definitely stay at Hotel Lucia in the future. Also, the staff is warm and friendly. I love Hotel Lucia […] ! Read moreGenuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to point out our great location, clean and spacious rooms and, most importantly, our friendly staff. We appreciate not only your thoughtful review but your business as well. Respectfully, Chris Bebo General Manager
"Good Hotel, Great Service..."
Good hotel, in a good location. One of the few hotels with cabs nearby, the rooms are small but expected in an older building. It has modern feel with cool decor, the only downside is house keeping is a but weak, and they kept turning my thermostat down to 67, so when I would get back from my conference in the evenings it would take 3 hours for the […] old heating system to warm my room. Other than that if downtown Portland is where you need to be, stay here... Read moreGenuine Hotels.com guest review
"Quaint, modern, good service"
If you don't mind smaller size rooms and bathrooms, it's a pretty nice stay. Admittedly, an older hotel and thinner walls results in some toilet flushing noises from above. Great location, close to all hot spots in downtown. Parking garage across the street should you choose not to vallet. Excellent service, everyone is really helpful and nice.Genuine Expedia guest review
"Little gem of a hotel."
amazing little gem in the heart of downtown Portland, walk to Stumptown Coffee, Pazzo Restaurante, a wonderful Italian meal. Parking right across the street. The hotel room was lovely.Genuine Expedia guest review
Rooms were very clean and located central to everything. The service was wonderful, everyone was very kind and helpful. I was warned that the rooms are small but didn't realize how small until i arrived, but it was cozy and the next time i come to Portland, i'd stay at this hotel again.Genuine Hotels.com guest review
"Definitely worth the stay!"
My stay at the Hotel Lucia was truly a pleasurable experience. From the lobby to the room, the hotel lives up the all the glowing reviews. The staff was beyond courteous. The room was immaculate, clean, very hip and trendy with the touch of a 5 Star hotel. Located within walking distance of all major places of interest, Hotel Lucia is THE place.Genuine Hotels.com guest review
"Wonderful place to stay"
The staff was extremely helpful. It's a beautiful and comfortable place to stay. Plenty of restaurants, shopping and interesting things to do within walking distance. I will return the next time I travel to Portland.Genuine Hotels.com guest review
"Loud & Uncomfortable"
The Hotel Lucia is a boutique hotel. That is most important to keep in mind. It is hipster cool, not luxury. The rooms are small, clean enough, not overly warm or cozy. The hotel sits on a busy street and it is loud. There are small accents to help with this (ear plugs are provided, there's a "pillow menu" to assist with comfort, etc). But overall, […] this is a 3 star hotel at best. Our TV got terrible reception, the wi-fi was really slow if it was working at all, etc. To get the hotel elevator to work, you need to put your room key in, which makes things difficult in a very small elevator crowded with other guests as the card need to be swiped for EACH floor (you can imagine the frustration when there's multiple floors needed). As well, the restaurant attached to the hotel, Imperial, was truly the worst dining experience we've ever had. Service was terrible. They were out of what my 5 year old ordered but didn't tell us until 20 minutes after we ordered and then burnt the new item she ordered and forget to bring my husband part of his breakfast. After asking twice, it still never came, but they still charged us. In the end we had to walk up to the bar just to pay our check as the servers were never around. This is a great hotel for young people or travelers who don't need the luxuries and comforts of a 4-5 star hotel. Just be sure to AVOID Imperial at all costs. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you very much for taking the time to provide us with your feedback. Both the review and your business are greatly appreciated. I am hopeful that you brought the TV reception and internet reception issues up to our Guest Service team while you were visiting. We alway like to know in real time when things aren't working so that we can correct them immediately. After reviewing both platforms we were unable to duplicate the problem and both are performing flawlessly at this time. I was very suprised to hear about your experience at the Imperial. Generally, the feedback we have recieved has been very favorable. My sincere apologies on behalf of the restaurant for the lack of attentive service. I assure you I will share your thoughts with the Imperial team who I am confident will use it as an opportunity to improve. Thank you again for both your business as well as your thoughtful commentary. Respectfully, Chris Bebo General Manager
"Hotel Lucia is the best!"
Our stay at Hotel Lucia in Portland was absolutely fabulous! The staff was friendly and helpful, the room was perfectly decorated and I loved the bathroom (and the bathrobes), and there was plenty of closet space. And the location was ideal. My husband and I found numerous places to eat and have coffee, and all within a few blocks of the hotel. Hotel […] Lucia is fantastic and we will definitely be back! Read moreGenuine Hotels.com guest review
"Very Nice Hotel with Extremely Friendly Staff"
My and my significant other loved the design, cleanliness and comfort of the Hotel. The super friendly staff was also very helpful when we had questions on how to get to certain areas, sites to checkout while in Portland, and local rules that we failed to research. This was definitely one of the best hotels I've visited.Genuine Hotels.com guest review
Amazing location! Great and friendly staff! Very clean!!! Loved it and will stay againGenuine Hotels.com guest review
The room was great but it was not much skyline views. Taller building surrounds this hotel.Genuine Hotels.com guest review
The only complain I csn make is the noise you cAn hear from the heating systemGenuine Hotels.com guest review
"Small but cute"
Cute, small hotel. Our room was really small, but comfortable. The lobby is nice...kind of hip. The staff was friendly...kind of hip too. Small issue, we checked in, we're given our key and went up to our room...to find the maid still cleaning it. We had to wait a bit to finally get in. There is not a lot of space in the bathroom for your "stuff". Good […] location. Easy walk from the tri met if you take it in the the airport. Read moreGenuine Expedia guest review
"Friendly staff and nice, cozy hotel"
We stayed here for Christmas and it was lovely. The staff was friendly; the room was clean and comfortable.Genuine Expedia guest review
"OK but better hotels in the same neighborhood"
Excellent staff and restaurant. Rooms are tiny for the price (e.g. we had a deluxe queen which had a bed, 1 small night stand small desk and chair, mini bar with TV on top, adequate closet and tiny bathroom - thought there would have been more for a deluxe room).Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your honest feedback. I am glad to hear that you enjoyed our great staff and award - winning restaurant. Of course, some rooms are bigger than others. Please contact us directly ahead of your next visit to ensure the perfect room. Regards, Chris Bebo General Manager
This hotel is prefect for a first time Portland visitor; centrally located, fantastic restaurant attached, clean and comfortable. Everyone was helpful and friendly. They accommodated our early check in and locked our bags up while we did more sight seeing after check out.Genuine Hotels.com guest review
"Little Gem in Portland"
Fabulous location and beautiful public spaces. Check out the hotel's iconic photography collection and have a coffee at the recently opened Portland Penny Dinner, another gem of an eatery to add to an already sparkling neighborhood. The hotel's restaurant, Imperial, is very sleek. Vitaly Paley is a star chef in Portland, and the Hotel Lucia's very lucky […] to have him and his team recently open both these culinary ventures under one roof. Though I dined only at the bar, the soup was delicious and the burger well worth the calories. The room I stayed in was, however, quite dusty (even on the night stands, but good grief, don't open the drawers!), and the temperature was hard to control. Thank God there was a window that actually opened so I could air out the stuffiness. The staff is very welcoming and helpful, especially with special requests. One colleague of mine, who's in his 60s, remarked that he felt like the oldest person in the hotel. Clientele did, indeed, seem on the hipster side of the age gauge. I'd definitely recommend staying here if you have to travel to downtown Portland. Read moreGenuine Hotels.com guest review
Convenient location, close to downtown & Pearl. Restaurant Imperial was great! Staff was friendly.Genuine Expedia guest review
"Nice hotel, great location, small rooms, great bed"
Love the location of this hotel - it's close to everything. The lobby is clean and contemporary, if a bit underwhelming. The art on the walls is beautiful and worth a look. The rooms are clean and well organized - they would have to be, as they are very small. Reminds me of hotel rooms in Europe. Apparently we got a "large" bathroom, and it's still […] one of the smallest hotel bathrooms I've seen. The beds however, are AMAZING. Soooo comfortable!! The staff is very friendly and accommodating, happy to help with directions, reservations, etc. They even upgraded my Expedia deal for a queen room to a King room for free! Overall, I was pleased. Read moreGenuine Expedia guest review
"Great central location for exploring Portland."
The room was small but beautifully outfitted, very clean, with nice Aveda amenities. The thermostat actually worked to control room temperature. Ear plugs were provided in case the urban experience was too distracting, but not needed as our room on the 8th floor was unexpectedly quiet.Genuine Expedia guest review
I so enjoyed my stay at this hotel. The location was great and the service was amazing.Genuine Hotels.com guest review
"great hotel for location & comfort"
location great, within walking distance of many things. Staff extremely friendly and helpful with suggestions. Photos on line good representation of the hotel. bedding very comfortable.Genuine Expedia guest review
"Stash Hotels rock - and Lucia is another example"
What can I say... From the doorman meeting me at the curb in my rental car to every question I asked the front desk staff to a nice sized room for my needs - this was a good experience. I will be staying here again...Genuine Expedia guest review
Hotel Lucia is a very nice boutique property. I was pleasantly suprised by the ambiance in the hotel lobby and thought that the room was well appointed. The hotel provided Aveda bath products and had a nice gym with free weights and some cardio equiptment.There were also some nice resturants within walking distance and it was easy to hop on the busing […] system from the hotel. Read moreGenuine Hotels.com guest review
"Great hotel for everyone!"
This was my first trip to Portland, and my daughter and I thought the staff was great! The bellman/doormen were on it! It was the most comfortable bed I have ever slept in! The rooms were small, but quiet at night, and great location! I would recommend to anyone. We didn't order room service and wished there would have been a restaurant there, but no […] big deal since there are restaurants everywhere anyway. Read moreGenuine Expedia guest review
"Excellent accommodations, service and location!"
Loved it!Genuine Hotels.com guest review
"Small but we didn't know how small"
Great customer services although our last day there we came back at 4:00 and our room was not made up yet. The rooms were hard to move around in with 2 people. If I were staying alone it would have been perfect.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thank you very much for your business and for posting your feedback. It is through this feedback that we improve. I am pleased to know that you were satisfied with the Great Customer Service you recieved and will work harder on our end to address your concerns with respect to your room not being made up in a timely manner. Respectfully, Christopher Bebo General Manager
"close to many interesting sights"
Very comfortable hotel with great service. The only problem was the ice machine on our floor was broken.Genuine Hotels.com guest review
"Great Location/Great Stay"
Hotel Lucia was evertything I expected except for one - the room was extremely small. If staying for 1-2 days, thats ok, but I was holed up for 6 nights in a room that was barely big enough for the king-sized bed. Other than that, the staff was terrific and very helpful and the location cant be beat!Genuine Hotels.com guest review
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