I will keep it brief and bullet my thoughts: 1. The valet and bell staff were great. 2. The front desk staff were okay except for 1 that was awful. I actually had a button on my shirt come undone and my bra was showing..instead of telling me I was exposed, she let me walk away and then I saw her making fun of me to the other employee. In the hotel's […] defense, the general manager was very apologetic but I can say I've never been treated like this before and will never be back. If you see Dezarae, stay away. 3. They are doing construction so be aware that this can be cumbersome during the day. 4. The beds are comfortable 5. Great location downtown Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for taking the time to provide us with your honest feedback. Both your comments and business are extremely important to us. It was a pleasure to work with you directly and I appreciate the opportunity to address your concerns. Our guest room renovations are nearly complete. I am glad to hear that you found both our rooms and location to your liking. Respectfully, General Manager
"Great Location and Staff"
Perfectly located in the center part of Portland. While there, a power outage shut down a several block area including the Hotel Lucia. The staff responded quickly with emergency lighting and information. We eventually were sent (at no extra charge) to the nearby Governor Hotel to finish our stay. Everyone was very accommodating. We would definitely […] go back. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Happy to hear about your experience during the unplanned power outage. We have Emergency Protocols in place for a reason and I was proud of the way our team responded. Glad to know that, even in times of difficulty, our Guest Service team still found a way to make you feel at home and well cared for. Respectfully, Chris Bebo General Manager
I would not recommend this to anyone. VERY small bathroom, very small and overflowing sink. No hot water, just warm and lots of very cold to shower with. No counter space what's so ever. Land line did not work, clock did not work, no view unless you like the venting system to peer at. Other visitors use the ice machine all night long. Room service person […] doesn't like his job much. They over charged my cc by over 100.00 I still need to call to fix that. Apparently its my problem. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your feedback. I am shocked to learn of your recent experience and would like to know more. As evidenced by the vast majority of favorable reviews, your situation is not a common one. I am assuming that the charge you are referring to is actually an authorization on your credit card for incidental charges but I would like to know for sure. I am also hopeful that you brought these issues to the attention of our Guest Service team so that we could have remedied them in real time? Either way, we are sorry for your experience and will work very hard to ensure it doesn't happen again. Respectfully, Chris Bebo General Manager
"Room very small, poorly designed"
Lucia is located downtown on a major street near the Pearl district. It has several floors and several rooms per floor.There was construction underway and during the day one elevator was unavailable and some of the lobby area was messy. Service personnel were uniformly pleasant and helpful. Wife and I stayed 4 nights in a tiny room. There were only […] 2 storage drawers, in a nightstand. A large bureau supported an over-large TV plus various inessential clutter. Bureau contained the minibar on one side and several snacks on the floor of the other side. Nothing above that; i.e., the snack side could/should have held several shelves for clothes or other guest items. One standard folding bag supporter in the room but no space for it - we had to move a big heavy table to fit it. Our other suitcase we put on the table (after removing more clutter), making it useless for any other purpose. The clutter - tourist lit, coffee pot, ice bucket, etc. all had to be stored on the floor in a corner to make room for our stuff. There were few electrical outlets, and only one that could be used for a hair dryer. The coffee shop downstairs has no tables and short hours - it's essentially a workday take-out place with loud rock music blaring all the time. The nicer restaurant has an extremely noisy duct system to draw off smoke from the stoves; we went once for breakfast (food was good) then avoided it because of noise. There are a lot of panhandlers in the area. I would not go back here.. Read moreGenuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your thoughtful comments. We appreciate them as well as your business and will use your review to improve how we communicate to our guests. I would like to clear up a few points: The hotel is currently under renovations with a completion date of January 2014. Many of the issues that you brought up are being addressed with the renovation. The coffee shop - aka Portland Penny Diner - actually does have tables and seeting to the rear of the store as well as counter seating. Store hours are from 6:00am - 3:00pm daily. Again, thanks for your review. I will be sure to share with the team with an eye toward improving communications with all of our guests. Respectfully, Chris Bebo General Manager
Queen deluxe room was very small, definately not set up for two people. Bathroom was tiny. HVAC was very noisy and seemed to blow nothing but cold air, but had to keep it on or the room got too hot. My friend stayed in a king deluxe room which was about twice the size. Would considering staying here again in a king deluxe room. Hotel staff was very […] friendly and helpful. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for taking the time to provide us with your feedback. I trust that you brought these issues up to us in real time so that we were able to address them for you? While it is true, some of our guest rooms are smaller than others, we nonetheless have plenty of bigger, well appointed rooms and I am hopeful that the next time you are visiting Portland you will consider giving us another chance. I am happy to hear that our staff was friendly and accomodating and I will be sure to pass along this feedback as well. Respectfully, Chris Bebo General Manager
"Small rooms, loud and being renovated"
Not what I was expecting for the price. Room was tiny, but decently appointed. Nothing special. The bed was clearly a double bed despite saying it would be a Queen in the booking. The sheets were clearly for a queen because they were far too large for the bed in the room. Doors are paper thin. I had my Do Not Disturb sign out so housekeeping wouldn't […] wake me but honestly that made no difference because the door is so thin I could hear housekeepers knocking and opening/closing every door on the hallway each morning. The bathroom had no fan and was also tiny. I'd say book elsewhere. Not worth the price paid Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to provide us with a review. I am happy to say we are currently going through renovations and can further confirm, after having ordered all new Simmons Black Label Inner spring mattresses that our Queen Bedded rooms are, in fact, equipped with Queen beds. I am hoping that you will consider staying with us again once our renovations are complete. Respectfully, Chris Bebo General Manager
"Okay except for the sink in bathroom"
Except for the bathroom sink which is super small for a boutique hotels we have been to. Overall the hotel and the location is okayGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your honest feedback. We are all but done with a full property renovation and have addressed the mentioned concerns. Please consider us again should your future travel plans include another trip to Portland. Respectfully, Chris Bebo General Manager
"HIP & COMFORTABLE!"
Staff was excellent. Attentive to every need. Hotel was very hip, neat art everywhere. Restaurant and bar in hotel was really great. Rooms were very comfortable and modernized. Will definitely go back to this hotel!Genuine Expedia guest review
The location for hotel Lucia couldn't be better! When other people say the rooms are small they mean it! Very very small rooms! Hotel staff was pretentious. With the exceptence of the vallet attendants, all of whom were very helpful!Genuine Hotels.com guest review
Very comfortable, great location, extra helpful and friendly staff all the way around!Genuine Hotels.com guest review
"Relaxing Overnight Stay"
Super attentive staff - all very accommodating. We will definitely stay here again.Genuine Hotels.com guest review
"Loud, Cold, Overpriced"
Lucia is a lovely place and the people are very nice but our room (second floor king), was very small, the heat was very hard to regulate without opening a window and the resulting street noise was intolerable. At the price I paid, I expected a greater level of comfort, even for a boutique hotel. I left more exhausted than I arrived. The presence of […] free earplugs on the nightstand speaks volumes. It strains me to say, but I won't be back. Read moreGenuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your honest feedback and business. The Hotel Lucia is a downtown property and every so often there is some street noise to contend with. We have many different room options however. I hope you gave us the opportunity to find you the perfect room while you were visiting. Please consider us again for a future visit. I know we can provide you with the experience you are looking for and deserve. Respectfully, General Manager
"Well appointed hotel in mid-town."
Excellent service from the staff and adjoining restaurant. Only complaint is the deluxe room (#309) is extremely small for two (2) people.Genuine Expedia guest review
"Good stay in downtown Portland"
Had a great stay and the staff was friendly. Just the heater made weird noises at night.Genuine Hotels.com guest review
"Good location, tight bathroom"
Considering the price of the room, room was a bit small, especially the bathroom. The bathroom was small and had an extra large wash basin which looked nice but took up so much too it made the bathroom very cramped. It would be I possible for two persons to step into the bathroom at same time.Genuine Hotels.com guest review
"visit my daughter"
awesomeGenuine Hotels.com guest review
Weekend trip. Valet parked the car and walked everywhere I needed to go, included food, shopping and theaters.Genuine Expedia guest review
The hotel service was great, our room was small, but clean. Enjoyed the black and white photos all around the hotel!Genuine Hotels.com guest review
"Not good for light sleepers"
They has been went there for our anniversary and Papa hotel was very nice and the staff was excellent. But I had a bad feeling when I saw earplugs on the nightstand. I could hear everything going on outside and constantly was getting woken up by trucks and loud banging noises out in the street. We really like the hotel and the noise factor was the only […] issue we would definitely recommend this to other friends, just ones that are heavy sleepers. Read moreGenuine Expedia guest review
"Hotel where seminar was being held."
Room was very nice but VERY SMALL - especially the bathroom.Genuine Expedia guest review
"Downtown modern chic"
Modern eclectic hotel. Sleek design. Helpful (and personable) staff. Downtown location means easy walk to Broadway, Chinatown, Pearl district and don't forget a touch of Voodoo. But, since this is an old building, the rooms are not huge, so don't expect a ton of space for square dancing in your room.Genuine Expedia guest review
Great location while being in the heart of town. Great restaurants , shopping. Few blocks from Portland's living room and the beautiful waterfront. Portland Nice !Genuine Expedia guest review
"Good launching place to explore the city"
Stayed at the Lucia for Musicfest NW. The hotel is located within walking distance of some of the event's larger venues and is short bus/cab ride away from the others. The staff was friendly and helpful. Booked the trip as part of a packaged deal and cannot remember how much we paid per night, but do remember the rate being very reasonable for the […] property/location. Read moreGenuine Expedia guest review
"Decent hotel in a good location downtown Portland"
Generally good with friendly helpful front desk staff, usable exercise room, and a nice lobby. Best feature is location; easy walking distance from restaurants, river, and shops.Genuine Expedia guest review
"Swanky spot in great location"
This is one of my favorite hotels in Portland. It has a wonderful ambiance with dark red/silver/black/white colors and lots of very cool historical photography. The staff is wonderful, in my experience. The folks we encountered were attentive and professional, but with a good sense of humor. Hotel Lucia is also incredibly close to some of my favorite […] places in Portland: Clyde Common, Living Room Theaters, The Original, Powell's Bookstore, etc. Read moreGenuine Expedia guest review
Stayed at the Lucia for business and was looking for something centrally located. Lucia was just the place, super nice staff, helpful with recommendations, and was just an overall super pleasant place to stay - very warm and inviting.Genuine Expedia guest review
"Great centrally located hotel"
Lucia has always been my go to hotel when visiting Portland. The hotel has list a little of its edge. It used to have a great style that set it apart, and have it a similar feel to The W. The hotel needs a bit of a remodel, especially the bathrooms. The new cafe is also a miss, and should be a cool hotel bar. Will likely return, but not as impressed […] this visit. Read moreGenuine Expedia guest review
"Not bad - but not going back"
It was our first time in Portland - the location is pretty good but not the best. We had no idea where to eat or go out...neither did the staff. They took out a map and couldn't even find the hotel. The room was really small. It fit a bed and a tv stand. The bathroom was too small to function in. I understand we were downtown but come on! The room was […] very clean and the hotel was very nice. I was expecting a little more for the price but I have no real complaints. However, I will not stay again. Read moreGenuine Hotels.com guest review
"Excellent hotel downtown"
Friendly staff that gave good recommendations on places to eat, etc. Clean and in a great lication. Will return to this hotel on my next trip to Portland.Genuine Expedia guest review
"Nice downtown hotel"
In town for a wedding. Hotel Lucia was well located making it a breeze to get around the city. Lots of interesting sites in walking distance or by the 3 modes of public transportation. The staff was incredible. When we asked about moving to a room with a view they did their best to accommodate us. We did move and had a slightly bigger room as well.Genuine Expedia guest review
"Exc Staff and front desk area however rundown"
Hotel was in a convenient area of downtown Portland. Staff were excellent. Front desk lobby area was modern and uptodate. Room we stayed was disappointing in that it was very small and rundown. Bathroom door was directly at the foot of the bed. Bathroom sink closet was dusty as well as areas behind night table. At least two electrical outlets in room […] were not grounded. Overall disappointing. Read moreGenuine Expedia guest review
"great downtown location"
excellent staff/service comfy room able to walk to everywhere we wanted to go for coffee, dining, drinks, biking, ice cream.... you name it.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Great review. Thanks for taking the time to provide us with your feedback. Our location is excellent and we appreciate your kind words regarding the comfortable rooms. Regards, Christopher Bebo General Manager
"This hotel is centrally located in Portland."
You can walk to just about everything in downtown Portland. The room might have been a bit small but it felt very cozy. For a major city it was very quite in the room. Highly recommend the restaurant next door Imperial. Food was excellent.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for your kind words regarding our quiet rooms and great restaurant. Rest assured, I will share your feedback with the rest of our team. We all appreciate the effort in letting us know how we are doing. Regards, Christopher Bebo General Manager
"Cold and unfriendly"
Hotel was very cold feeling will not go back. Should not be pictures up of leaders from other countries who are murderers and our enemies and to specifically have a light shining on Fidel Castro by the elevator on the 9th floor. God only knows what other pictures were. I was appalled by pretty much everything at your hotel!Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Was sorry to learn that you didn't enjoy your visit. Your comments are appreciated as is your business. We feature the work of David Hume Kennerly, a Pulitzer Prize winning photographer. All of our hotels are art - focused, our focus at the Lucia, of course, is photography. I hope you had a chance to view the collection in its entirety. Thanks again for your business as well and for taking the time to provide us with your feedback. Respectfully, General Manager
"Walking distance to a lot!"
Hotel was fantastic, clean, quite and modern! I would love to come back again.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thank you for taking the time to provide us with your feedback. Am glad to hear that you found the hotel to be clean, quiet and modern. We would love to have you back again and look forward to a return visit. Regards, Christopher Bebo General Manager
"Great Place to Stay."
Great Place to stay. While my room, which was a standard king, was small my attitude is that if your in your room for other than sleeping your not having fun. The staff was friendly and helpful and the hotel is well situated to enjoy Portland.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to provide us with your feedback. Greatly appreciated. So happy to hear that our staff was friendly and helpful and that you enjoyed our location. Please consider us again should your travels include another trip to Portland. Regards, Chris Bebo General Manager
"Portlands Hospitality at its finest!"
We recently stayed at the Hotel Lucia and found it to be a most accommodating facility. From the valet, to the doorman, to the front desk people. Everyone was extremely nice and helpful. All were quick with a recommendation be it for a local bar, or fine restaurant. Everyone was knowledgeable and helpful. The room itself was rather compact, but comfortable. […] We really enjoyed our stay and would recommend it to others! Read moreGenuine Expedia guest review
Excellent, friendly service. Check out the d'arte café that connects through the lobby for fantastic breakfast sandwiches and coffee. Loved this place!Genuine Expedia guest review
"Great value modern, boutique hotel"
Hotel is great value and staff is extremely friendly and knowledgeable. Location is excellent. Unlike large chain hotels, the Hotel Lucia has the look-and-feel of a modern, boutique hotel for a good price point.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Great value, friendly and knowledgeable staff and excellent location? High praise which, along with your business, is greatly appreciated. Look forward to seeing you the next time you travel to Portland. Regards, Christopher Bebo General Manager
Stayed here to run 1/2 marathon which was downtown so good location. Door man was very nice! Front clerk could have been friendlier but was fine. Room was very small however for 2 people, was not a big deal. Bed was awesome, super comfy, slept like a baby!Genuine Expedia guest review
"Convenient location and great staff."
I stayed two nights while I was in town for an event. The staff was very friendly and accommodating, always offering recommendations and directions if needed. The location was very convenient and walking distance to anything I needed. The room was lovely, everything was upgraded and modern. I liked that they carried the style of the room into the bathroom […] as opposed to having generic hotel fixtures. The bathroom was dimly lit but I didn't mind too much. Overall I enjoyed my stay here and would stay again. Read moreGenuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Convenient location and friendly, accomodating staff? Sounds like a good reason to return. The next time you are in Portland, please consider staying with us again. It would be our pleasure to have you again as our guests. Regards, Christopher Bebo General Manager
The staff was wonderful! Helpful, courteous, and pleasant. The room was small, but extremely comfortable.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thanks very much for your business and feedback. Both are truly appreciated. I am pleased that you found the staff to be helpful and courteous and the room comfortable. Please consider mentioning your concerns with being assigned a smaller room during your visit. We are always happy to accomodate requests for bigger rooms whenever possible. Thanks again. Christopher Bebo General Manager
"Contemporary hotel in downtown Portland"
Nice hotel, super comfortable bed. I slept like a rock.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Nice to hear. Thanks for the review. We recieve a lot of positive feedback about our beds at the Hotel Lucia. Please consider us again for a future visit. Respectfully, Chris Bebo General Manager
Room 208 was extremely loud. The noise from the street was not enjoyable. They actually provided ear plugs. The reasoning from the hotel staff was, "that's a trade off for staying downtown". REALLY...I have had great stays at The Hotel Monaco (downtown) and The Benson (downtown). Sorry no more stays at Hotel Lucia.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel My apologies for the less than accomodating response. Like the hotels you mentioned, we too are downtown and subject to typical downtown noise but we have many different room types, most in locations that minimize or altogether eliminate this noise. We certainly could have done a better job of anticipating your needs and I assure you we will address this moving forward. Again, thanks for your business and thoughtful feedback. Respectfully, Chris Bebo General Manager
Clean and pleasant hotel. Helpful staff. Quiet. Bathroom and the rest immaculate. Deluxe queen room too small for more than 1 person. Only two small drawers for storage and little floor space. Coffee maker did not heat adequately. Mattress sagged on one side.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to review your recent visit. Happy to hear that the room was quiet and clean and that our staff was accomodating. We have addressed the issues with the coffee maker and the mattress. Thanks very much for bringing these to our attention. Respectfully, Christopher Bebo General Manager
KUDOS.... to the front desk staff and bell hops, professional, helpful and friendly. Nice room, comfortable bed with pillow options...love that! Wish charges were more clear for room service from the restaurant...I hate mystery charges! also the hotel guest parking is a bit expensive.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel I am pleased to hear that the staff of the Hotel Lucia were helpful and friendly and that you found your room comfortable. Along with our pillow menu, we also offer a spiritual menu and Ipod menu as well. Consider both the next time you visit the Hotel Lucia. Regards, Chris Bebo General Manager
"Great for couples"
Super friendly service, great location. Cool art and vibe. Loved this hotel.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel We are so happy to hear that you enjoyed your visit to the Hotel Lucia and look forward to seeing you again in the future. I agree, we do have cool art. Regards, Christopher Bebo General Manager
"perfect location, comfortable bed"
Great location, convenient to everything. The staff are unbelievably friendly. Everyone was genuinely interested in our comfort and well being. The bed is one of the most comfortable I have ever slept in. The only downside to this hotel is that the rooms are not very sound proof. The walls between rooms are very thin. So much so that we could hear the […] people in the room next to us talking. There was also significant noise from the street below. Overall a great stay despite the noise. Read moreGenuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for the feedback and the business. We agree. The staff at the Hotel Lucia are very friendly and sincerely interested in your comfort. We never skimp when it comes to beds so it isn't suprising to me that you found yours so comfortable. Looking forward to your next visit. Regards, Chris Bebo General Manager
"Great Boutique Hotel"
A very pleasing boutique hotel. Nice location in downtown Portland. Hotel staff very pleasant and helpful. I would stay here again.Genuine Expedia guest review
Response by Hotel Lucia, a Provenance Hotel Thanks for taking the time to provide us with your feedback. We are grateful for your business and look forward to you returning to the Hotel Lucia the next time you find yourself in Portland. Regards, Chris Bebo General Manager
Great location for exploring Portland. Walkable to Pearl district and waterfront walking paths. Rooms are small, but very nice and beds are very comfortable, nice linens. Would definitely stay there again. Good restaurants abound in Portland, but it is worth noting that the Italian restaurant Pazzo on the corner of the block is excellent.Genuine Hotels.com guest review
Response by Hotel Lucia, a Provenance Hotel We agree. Our location is great and close to everything the city has to offer. Thanks for being with us. Looking forward to your next visit. Regards, Chris Bebo General Manager
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