The Esplanade Hotel - White Plains

I. Don'T think we will. Return

Genuine Hotels.com guest review

It was a pretty rough place to stay. First the rooms , we got 2, neither AC worked at all and it was 70 degrees out so warm in there. The hotel had no check in or out desk so you had to go accross the street to a senior living place to register in and out. No parking at all. Nobody to contact to get anything at all including wakeup calls since nobody […] working at the desks. Read more

Genuine Hotels.com guest review

Rooms are spacious but in serious need of an overhaul.

Genuine Hotels.com guest review

I'm a returning customer to the Esplanade due to its convenient location and good value. Mind you, it's nothing fancy, the decor is drab, there's no room service or other amenities, and no views worth mentioning. On the other hand, there are plenty of decent pubs and restaurants in the neighborhood for a late dinner before retiring to a comfortable […] -- and affordable -- bed. Read more

Genuine Hotels.com guest review

Not what I expected. Front desk employee was not pleasant at all. No internet service?????? This is unacceptable in this day and age. Was forced to purchase a hotspot from my cellphone carrier in order for my daughter to do her online homework. Coffee maker in room, but you do not provide a pack of coffee or anything. I have stayed at many hotels, and […] they give this to the customer. I didnt pay 60 per night I paid 160. I think that is the least you could have given. I feel this hotel needs a major update and I would not recommend it to anyone. Read more

Genuine Hotels.com guest review

Called front desk upon arrival due to it was so hot in the room. Had to open the windows to let some cool air in. Air conditioning was never fixed. Never again.

Genuine Hotels.com guest review

The location was very convenient, very close to the metro north and the City Center in White Plains, however for a hotel in such a wonderful destination I believe should be brought more up to date with their renovations and what not.

Genuine Hotels.com guest review

The pictures online of the lobby and the price is what made me booked this hotel. Well I was beyond disappointed.... This is a Senior Living Facility that apparently rents out extra rooms like a hotel. The hallway smelled, staff was rude and my stay was horrible. I am not a picky person however this was probably the worst place I have stayed throughout […] my business career... Read more

Genuine Hotels.com guest review

The experience was okay. The room itself was big and nice, but the bathroom was old looking, had some stains on the wall and the bath/shower did not drain. My primary issue was there was left over hair from a previous visitor. When I showered, I had hair floating by my feet. Kinda gross. Besides the shower, everything else was fairly nice. Also of […] note, no computers to print boarding passes. I am unsure if there was wireless internet, as I didn't inquire. Read more

Genuine Expedia guest review

Not easy to find entrance to hotel. Address given leads to the senior residences. The desk in the hotel lobby is not always manned. The bathrooms are run down and need updating.

Genuine Expedia guest review

This hotel looks like a renovated office building and a poorly done one at that. The lobby is across the street in a senior living center... The room was very clean, but VERY dated. The bed was ok, I slept so if that's your only requirement this place will do. The windows are old single pane glass so you hear EVERYTHING outside. The bathroom was very […] nice, minus shower. This is a good enough place to crash, but wouldn't recommend it if you are used to an updated hotel or staying for any length of time. It was within walking distance from the Westchester Mall. Read more

Genuine Hotels.com guest review

For an urban hotel on a under lit street there was no visible sign of security. Facility is one half senior apartments and one half hotel. The two halves are seperate buildings on opposite sides of the street. Check in and staff were all at the senior apartments. We arrived late around 11 PM, the hotel entry doors were unlocked, the front desk unoccupied. […] While clean the carpet and furnishings needed replacing 10 years ago. The room was large but sparcely furnished. If I knew the area better I might be inclined to return, but would not reccomend this hotel to most travelers. Read more

Genuine Expedia guest review

I was not happy at all ... The information I was given while booking were incorrect.Parking was not free.. You could not control the heat .. I was never given a key for me room....

Genuine Hotels.com guest review

All the other reviews are accurate so I will just add a few more words. Trying to save some money was a big mistake when I realized my safety could be in jeopardy. As a woman staying alone I was quite disturbed by the lack of security. Parking a car and needing to walk to the room seemed risky at night. There was no hair dryer as advertised, no wifi, […] the phone didn't work, and the TV had problems too. I will say that the staff was courteous and friendly. It was difficult to determine the cleanliness of the room with the run down condition of the place. Best to stay somewhere else. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Convenient location, but no internet access, no one at front desk had to go to the senior center across the street), no on site parking, rooms badly in need of updating.

Genuine Hotels.com guest review

This hotel is an older establishment. It shares it's name with a Senior Living Center, which is located directly across the street and it isn't exactly obvious where the hotel actually is located. I had difficulties accessing my room (the key worked, but I had to jiggle it to actually open the door). The room was very vanilla - a bed, a love seat and […] a kitchenette. The layout was awakward. The bathroom was small and crowded. The parking garage was under construction, so finding parking was easy [it's right around the corner at a public garage for now] but not very convenient for taking bags back and forth. Also, the hotel expects you to pay them for an ethernet cable and charge you a daily rate for internet access. And they call themselves "corporate suites". It's almost 2013 people! Get yourself some WiFi for goodness sakes. All in all, a pretty poor experience. I do not intend to ever book this hotel again unless I have absolutely no other options. Read more

Genuine Hotels.com guest review

The condition of the bathroom is so horrible that I couldn't take a shower: the broken tiles had been patched together in a very bad way, the tub was dirty and just too old. The walls were in bad condition in the whole room. The internet was not available. The lights were bad and made an annoying buzz noise. I can't believe that a room in such a bad […] condition is available at the same price ranger of other, well-established, hotels. (And it's necessary to pay for external parking and to walk a block from the lot to hotel) I used to live in White Plains, and the only reason I ended up at this hotel is that there was no other place available. (And I knew the location was good). There was one in Rockland, and I would definitely drive 30 minutes further if I knew that the room would be so dreadful. Read more

Genuine Expedia guest review

This is a weird place. It is called "Corporate Suites", but appears to be attached to a retirement home. The rooms appear to have not been maintained in years, and the only staff in the lobby is someone who is there less than half the time. They are unable to supply items like a cot, and are very inflexible about making changes after one has booked […] the room. And it is very expensive for what you get. Read more

Genuine Hotels.com guest review

I expected a little more up to date accommodations. This was not what I expected for the money. Pay a little more and stay some place else. Wish I would have looked it up on Trip Advisor before booking. Would not recommend.

Genuine Hotels.com guest review

The description indicates the rooms have hair dryers. They do not. I requested one and was told it would be sent up. Over an hour later I called the front desk to find out when it would be coming, and was told "oh, we don't have any in stock." There was water damage and slight mold by the window in our room. The pillows were very thin and seemed unfresh, […] old. Extra bedding is not provided. There is no on site parking, you must go down the hill and use a dingy municipal garage, which the Esplanade does not validate. This physical location is not handicap accessible. The wifi was not working. The building is a former senior apartment complex, quite a dated one. It is careworn. Overall it served the purpose of being a place to sleep when we unexpectedly had to come to come to town for a funeral, but the service was lackluster and facilities substandard. Read more

Genuine Hotels.com guest review

This was a horribly frightening hotel. There was NO security - and on the night we stayed - not even a single person at the front desk. Anyone could have walked in - and then our room's lock was broken, which made for a sleepless night. It literally resembled a hotel for the homeless.

Genuine Expedia guest review

No wyfi internet access, Room is ok. Has a small kitchen. No lobby or parking.

Genuine Expedia guest review

Courteous staff, very helpful in addressing and answering questions.

Genuine Hotels.com guest review

We stayed there only because all the surrounding hotels were booked due to a storm. We saw it is 2 stars. I agree, it's good for a pinch.The room heaters did not work properly.

Genuine Hotels.com guest review

Room heaters did not work properly. Very cold.

Genuine Hotels.com guest review

The rooms were as basic as can be and in serious need of a face-lift. Housekeeping and overall service was terrible. We calle din advance for a rollaway bed and were (1) informed that it would be available, and (2) not informed that a fold out couch was already in the room.When we arrived, the rollaway was not available and the fold0out couch had no […] linens. We had to call three times to the front desk to get a bedsheet and pillows, and they provided no blanket. Read more

Genuine Hotels.com guest review

Hotel is in two parts: One side of street is senior citizens center/assisted living. Other side of street is hotel. Room is large, with sink, microwave, refrigerator and stove. Nothing is new, but it's clean, pleasant and reasonable. A good deal via Expedia pricing. Located 2-3 to main downtown street (Mamaroneck Ave.), so convenient. A McD is half […] block away. Small continental breakfast is included, however. Staff is unusually pleasant and courteous. Read more

Genuine Expedia guest review

Decent location to restaurants. Old school hotel but the rate is fair. Good for travelers staying for longer periods of time.

Genuine Hotels.com guest review

Arriving on deployment for the Red Cross, I stayed in this hotel for one night. The check in procedure was very confusing as it was not actually in the hotel. The hotel is in disrepair. None of the icemakers or soda machines worked and the lock on my door wasn't working. I don't believe it is a safe place and I would never recommend this hotel to a […] nyone. Read more

Genuine Hotels.com guest review

No parking on premises,mhad to use municiple parking. Halls with cooking smells. Noisy from street all night.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The room was very quiet and the staff seemed to keep it very clean, which I very much appreciated. The carpet was very old and looked like there may have been spills and stains on it that the hotel tried to get out. The bathroom sink had no space for out overnight bag except for a shelf that was higher up on the wall. For me, that was challenging because […] I am not a particularly tall person. Parking was not too bad though. I think I'd try to stay somewhere else next time, but if there wasn't another option, I guess I'd settle for this place. Read more

Genuine Expedia guest review

The hotel staff at the front desk was very pleasant and helpful. The accommodations was equivalent to the pay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Quiet night sleep :)

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was a pleasant stay. The convenience of the hotel was great. We were able to walk a few blocks to a major grocery store and have some food on hand in our kitchenette, saving some money on restaurant meals. The continental breakfast area was bright and had adequate food - coffee, fresh fruit, yogurt, cereal, oj, bagels, and toast. The room was large […] and we had a couch area as well as a dining room table. The bathroom could use some cosmetic work, but otherwise we were completely satisfied with the accommodations, the cleanliness, and especially the convenience of this hotel. A half-hour jaunt on the subway allowed for a great day in NYC. Read more

Genuine Expedia guest review

We went to the address listed, saw the sign and found out that this had been turned into a senior living/senior center. We were sent out the back door across the street and into a second building. We should have left right then! No one was there to check us in. We waited a long time until someone walked by and told us to go back to the senior center […] to have them send someone over. It smelled. It was old. The people were not friendly. The lock did not work. The wireless connection promised did not work. The phones did not have the technology to call the front desk. There was a film of grease over everything that we could feel on our hands. The AC/Heat was not working. Only one lamp out of 5 worked. And, the final straw - we could not get any water to come out of the tub/shower! It was awful! Read more

Genuine Hotels.com guest review

Stayed here because the Crowne Plaza was a little too expensive for my biz budget. Biz cons - no parking, no free wifi, breakfast starts at 7ish, nothing near the standards of a Crowne Plaza, silver fish in bathtub, no coffee/no cups, no 24 front desk staff, check in across the street. Pros efficiency (micro/fridge), coffee maker (BYOC/BYOM), good equipment […] in gym, breakfast was good - when it did arrive, warm muffins, fruit - true continental. Would I stay there again? Now that I know what to expect - perhaps. I make lemonade out of lemons. Read more

Genuine Hotels.com guest review

The thing that was most disappointing was that they had no wireless internet access. The bathrooms need to be remodeled before they fall apart. The staff were nice though.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We needed a hotel for a long term stay. This hotel offered suites fully equipped with kitchen and living room area. The staff offers excellent customer service. The hotel is located near restaurants and shopping.

Genuine Hotels.com guest review

Excellent value; excellent space. Rooms are a bit run down, but clean.

Genuine Expedia guest review

The hotel was old, dusty, and smelled of mildew or just body odor. The fixtures were antiquated and barely functioning. In the entryway, they had used duct tape to fasten the fire alarm box to the wall! The bed was hard and the heat/ac unit was not functioning well enough to use without going deaf. All in all, not worth even a portion of the price […] paid to stay there. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel is nothing but an exaggerated motel. The price doesn't reflect the overall quality of the hotel. Instead you will be paying for it's convenient location to public transportation, restaurants, and shopping etc. The interior of my room, although clean, was outdated and shabby. The free breakfast was far from satisfactory consisting mostly of […] cereals and bagels; however, the room service menu offered an array of pricy alternatives. This was my first and most definitely last visit to this place. Read more

Genuine Expedia guest review

This was the only room left in a big storm. Came in handy. Hotel is very clean with spacious rooms but the Place needs a serious update. Last redone in 1975?Would not recommend because no Parking or valet --- municipal lot is a few blocks awayand very hard to access. Lobby is actually an assisted living you need to take An Elevator to a sky walk across […] the street through the old age home and another elevator to get to the rooms. Good value but no frills. Read more

Genuine Expedia guest review