"Shocking room condition"
I stay nearly every week in Sydney and this is the worst room condition that I have experienced. The walls were grubby, the carpet torn an the couch sagging so bad I couldnt sit in it. The hotel generally is badly kept.Genuine Hotels.com guest review
Lovely location across form Hyde Park. Walk anywhere in CBC.Well equipped kitchen. Good grocery store nearby. Very convenient to Museum Station on Raillink from Airport. Comfortable bed. Our second stay and will return if we are lucky enough to travel to Australia again.Genuine Hotels.com guest review
"Great location, however hotel needs some TLC"
Great location, however hotel needs some TLC. It was a cheaper rate than most places in the area, so that was a positive, however the overall condition of the hotel needs some improving. Has everything you need, however would be solo much nicer with a little work done.Genuine Expedia guest review
"Great hotel, great price, great location."
Great hotel, only one minor problem occurred which hadn't been resolved (loud air con rattling noise even when off - went on all night). Other than that everything was great & the staff were average except for Dieter at front counter overnight- GREATEST customer service ever..Genuine Expedia guest review
"very convenient location"
very comfortable and roomy and made you feel very like homeGenuine Expedia guest review
"great central location, on edge of Hyde Park"
my apartment was great, spacious, nicely furnished, kitchen well kitted out and my bed was so comfy. I loved the amazing views over Hyde Park. The bedroom was double glazed so couldn't hear street noise at night, also blackout blinds. Everywhere was in walking distance, will go again when back in SydneyGenuine Expedia guest review
Great location, staff are helpful and friendly, would definitely stay here again for its price. Great pool, hot tub on roof with au some viewGenuine Hotels.com guest review
"Nice hotel close to park"
Apart from trouble with air conditioners our stay was excellent.Genuine Expedia guest review
"Good Location, Great Rooftop Terrace"
The Spa could do with being cleaned more often, and the backpackers could be encoyraged to not spend 3 hours or more in there at the detriment to all other guests. The pool area itself would benefit from being open later into the evening. The pool itself was extremely warm which was a bonus. The Sauna and toilet areas were filthy however. I believe […] a possum may have snuck in andproceeded to 'wet' everywhere. Over the course of 3 days no attempt was made to clean that area. The secuirty the hotel employs at weekends is less than friendly. However overall for the budget this is EXTREMELY good value and would likely stay again Read moreGenuine Hotels.com guest review
"Well situated hotel for basic budget"
Hotel was within easy walking distance to majority of CBD attractions, or reasonable cabfare to airport. My husband and I had a nice apartment, tastefully decorated and clean, although the carpets were badly stained. Our daughters shared an apartment that was dark and dingy. Whilst the lounge furniture was new, the paint work, cupboards and other fittings […] were worn, dark and tired. It was clear the front door to that apartment had been kicked in at some point as well. However, the hotel suited our purpose of sightseeing and going to see The Lion King. The hotel was extremely well-appointed in the CBD - walking distance to Hyde Park, convenience stores, Chinatown, Capitol Theatre, Botannical gardens, Art Gallery of NSW and Museum. It was a lengthy walk to Circular Quay, but easily done. The rates were extremely reasonable when compared to other accomodation in the CBD. Read moreGenuine Expedia guest review
The reception staff were most helpful. The room was clean, tidy, and modern. My floor must have had live in owners who smoked because the corridor had an odor of old cigarettes. But it was no matter, a maximum of 30 seconds walking through it was no big deal. Great value and located close to everything!Genuine Expedia guest review
Great! Clean. Modern rooms.Genuine Expedia guest review
"Nice location next to park"
Came to Sydney for a wedding , have been to this hotel before so came back.Genuine Expedia guest review
My stay was very pleasant, helpful friendly staff. Only issue was that it had been booked and paid for well in advance and then had to pay another $150 assurance on arrival which still hadn't been credited back seven days after checking out??Genuine Hotels.com guest review
The hotel room is quite old. Air conditioning is not good. I'm not going to recommend this hotelGenuine Hotels.com guest review
The place smelled bad from the minute I walked into the lobby, no wireless in the rooms but did have cable connection (which was expensive). The front desk was extremely pleasant and friendly.Genuine Hotels.com guest review
Good Value for what we paid, large self contained apartment reasonably modern but due for a paintGenuine Hotels.com guest review
"Definite room for improvement."
For our stay of four nights, there was only ever one of the two lifts working. The door for the balcony wouldn't slide, however the street noise was unbearable most of the time so probably wouldn't have used it anyway. TV never functioned. Staff we're friendly and helpful but nothing was done to correct the door and tv. Car parking is advertised on […] expedia but the truth is they only have 17 spaces for 200 rooms. Had to return the car 3 days early as city parking is prohibitively expensive. Sydney is an expensive place so this hotel was reasonable value considering it's location, but it is in desperate need of an facelift. Didn't leave a tip for the cleaner as she left us a note telling us what she had done when she couldn't even wipe the work tops down. Read moreGenuine Expedia guest review
"Very convenient and reasonably priced"
We spent two nights there. In an expensive city it is good to be able to self cater for at least some of your meals, so it was good to be able to make our own breakfasts and lunches. The swimming pool on the top of the building was great after a days sightseeing and had amazing views.Genuine Expedia guest review
First room we got was dirty and had a very musky smell. Second swipe card to the room didn't work. No towels in the room, so we had to collect some from reception. TV didn't work. One of the two lifts didn't work for the whole stay, so sometimes it took forever to leave the building or get to our room. During the night we woke to a tapping sound. It […] was the air conditioning unit dripping onto our camera bag. (Hence reason for musky smell) Fortunately the bag was water resistant. After a number of phone calls to reception about the different issues as we discovered them, we were upgraded into a much nicer, newly renovated apartment. As we were staying for four nights in total, this was very much appreciated. The hotel foyer was very dirty on one particular day. Disgraceful really! Read moreGenuine Expedia guest review
I stayed in a suite on the top level for one night only. Great choice for an extended stay - lots of room and had a kitchen. Some of the hotel amenities were a bit tired looking - the pool area could really do with a facelift. My room also had a large balcony overlooking the city. On an extended stay, some outdoor furniture would be great. Overall, […] a very pleasant hotel and a great location. Read moreGenuine Hotels.com guest review
We arrived here mid-week and initially we thought we'd got a great hotel, the lobby looks very professional and the staff were great - we got the key's etc and that's where the great experience stopped, 1 lift was broken so we had to wait 15 minutes to get to our room (after using the service lift!). We walked into our room and it wasn't very appealing […] at all, very brown and dated! The bathroom was even worse, mould in places, rust patches in the bath and cracks in places as well! The bed's we're like sleeping on concrete, not a comfortable sleep at all and very noisey due to only single glazed windows! There was also cracks and hole's under one of the window's which made it even worse. The only thing this hotel has going for it, is it's location! I defiantly wouldn't recommend this hotel to anyone! Read moreGenuine Expedia guest review
I stayed with my Partner, The Good: the Check-in staff were courteous, welcoming and professional, fantastic. the room was big and spacious. I would stay again if not for the bad. The Bad: There was only one lift operating, and it was frustratingly slow. The parking spaces are tight and difficult to navigate in a large aussie sedan. I could forgive […] these minor inconveniences and stay again, except for this. A polar opposite of the attitude of some staff that were in decent and very unprofessional. Read moreGenuine Expedia guest review
"Keep on Looking Elsewhere"
This place is being grossly misrepresented. Don't even bother considering it unless you enjoy run-down, dirty, smelly hotels. If we hadn't prepaid our room we would have walked out after the first night. The shame of it is, this hotel has good "bones" and a good central location. It could be quite nice if it was given a complete makeover. Until then...stay […] away! Upon arrival we noted the dirty and shabby condition of the lobby. Outside of the elevator was the entrance to the restaurant which was dirty and in need of paint. Most of the elevator buttons no longer lit up nor did the floor indicator outside. Inside the melamine was cracked and chipped. (By the next day one of the two elevators had stopped working and still wasn't repaired when we left 4 days later). Our room smelled like dirty carpet. We complained and the "cleaned" the carpet the next day but we ended up sleeping with the balcony door open to control the stench. We asked to be moved to another room but were told we were already in one of their "4 star" rooms. Basically, we held our noses and spent as little time as possible in the hotel. Thank God Sydney has lots to do! The Oaks is also an apartment hotel with a number of "colorful" permanent residents. I won't elaborate further on these residents as the statement speaks for itself. Oh yes! Almost forgot. We also had a fire alarm go off at 3 a.m. one night. One of the residents told my wife it "happens all the time". Read moreGenuine Expedia guest review
"Close to shopping, restaurants , state theatre"
Bright happy welcoming reception staff, felt welcomeGenuine Expedia guest review
"Close to shopping, restaurants , state theatre"
Bright happy welcoming reception staff, felt welcomeGenuine Expedia guest review
Great location. Old condition. Staff good.Genuine Expedia guest review
"Low priority choice in Sydney CBD"
The hotel, while situated in a prime location, is an old and behind-the-times facility. It is dated, seems not to have been painted in decades and does not offer the commodities most hotels of this class do. While the room ("3.5 Star Apartment") was clean and had a view of Hyde Park, the decor was very humble and minimalist,its windows had not been […] washed in years and were covered in thick dust. The toilet tank cover was cracked, the bathtub contained stains and sreaks and the soap holder was rusty and corroded. The floor broadloom was undulated and not attached in all areas. No wireless internet in the rooms (only wired), no breakfast at the hotel. I only stayed there because of unavailability of nearby hotels on my travel dates. The hotel needs a full make-over and I will not stay there again unless in an emergency situation when there is nothing else available. Read moreGenuine Expedia guest review
We had been a little aprehensive after reading some of the reviews. On arrival I asked whether we could have a room fairly high up and if possible a refurbished room. I was told the hotel was fairly booked but they would try. We went for a look around the area whilst things were being sorted (we had arrived too early) and when we returned we found we […] were booked into a room that was on 7th floor, facing the park. Beautiful room! Perfectly clean! Modern! Spacious and everything we could possibly need. Thank you SO much! We had a ball! The hotel is fabulously central to everything we wanted to do. And having such a great room we were happy to return each night after a full day of sight seeing and holidaying! We would definitely come back! Read moreGenuine Expedia guest review
"Good location to Hyde park"
Staff friendly and helpful. But disappointed that no inhouse guide to anything around the hotel, no room service, no vending machine. Rooms ok but need a rooms need a good overhaul. Pool beautiful and sparkly but didn't like all the stairs you need to climb to get to the pool and the spa (not good for some people)Genuine Expedia guest review
"Fantastic location for a reasonable price"
This hotel is ideally located on the corner of Hyde Park in a very central location. The room was a 1 bedroom apartment with all the amenities required for a nice self catering stay in Sydney. I was very please with the overall room for the rate. However, some items were due for an upgrade. The bathroom was particularly old fashionedGenuine Expedia guest review
Our room was just as it was described. - A little dated but clean and roomy. We were on the 7th floor and had 2 balconies which was great for people watching from afar. The hotel is situated right across from Hyde Park so the position was nice and central. And I have to mention the staff as they were all helpful and friendly. Yes, there was a bit of […] traffic noise but not enough to keep me awake at night. Would definitely stay again, a good value for money hotel. Read moreGenuine Expedia guest review
We stayed in the 3.5 star studio. It has a perfect location overlooking Hyde park, right on the cnr or Oxford st so going out and getting buses was easy. The room itself was clean and spacious, bathroom was large and big mirrors on wardrobe were a bonus! Would stay again.Genuine Hotels.com guest review
"Conveniently placed for centre of town"
The staff were very helpful, locate good but the restaurant/bar facilities leave a lot to be desired. A general overall of rooms and furnishing is needed. In general a reasonable value hotel.Genuine Expedia guest review
It was ok !! :-)Genuine Hotels.com guest review
"very good, better than expected!"
We were concerned after reading other reviews. Our room had been refurbished to a high standard it was very spacious and comfortable. Location is perfect for exploring Sydney, the staff were excellent very friendly and helpful and the rooftop heated pool and sauna were an added bonus! Would stay there again and recommend to friends and family.Genuine Hotels.com guest review
"Old but OK"
Old hotel in average condition but well located. Needs to be better maintained.Genuine Expedia guest review
overall we were happy with the hotel, location, the room and service. We would stay again.Genuine Hotels.com guest review
"Great location and clean hotel"
Hotel is at a very convenient location within Sydney CBD. The room size is very comfortable, clean and tidy.Genuine Expedia guest review
"pleasant hotel, good location"
from reading several reviews we were dubious about staying here however we were pleasantly surprised by our hotel room. we had a lovely adequate room with one of the best beds, so comfy. they are currently undergoing renovations but this does not affect your stay whatsoever. the staff were all very pleasant and helpful and the hotel is located within […] close range of all the sights. would stay here again if returning to Sydney. Read moreGenuine Expedia guest review
"Old and tired looking hotel"
Our family of 4 needed an affordable 2 bedroom apartment style hotel. The hotel is conveniently located near restaurants, stores, within walking distance to Circular Quay, Darling Harbour and just across beautiful Hyde Park. The beds were comfortable and linens and towels clean and fresh. The kitchen appliances were new and had enough essentials to […] get by. This hotel however needs major renovation. The rooms had very worn and tired furnishings. The sofa sagged so you could not sit on it. The carpet and curtains looked worn and dusty. The walls could use painting. For our next visit, I would check newer affordable hotels outside Sydney CBD and just take one of the many frequent buses to the city. Read moreGenuine Expedia guest review
"really not the best for its rating"
Smelled like paint though it did look like they were in the process of refurbishment. The bathroom was really annoying. Lighting was annoying no light above the mirror, couldn't see to shave, apply make up, or do hair. Plug in sink was useless didn't hold water. The shower was the worst, could not get the temperature right, was either way too hot or […] too cold, impossible to reach a happy medium. The room size was good lots of space nice kitchenette with modern appliances. Quite noisy, the windows aren't double glazed so even 12 floors up it sounded like we were sleeping on the street. Car park is appalling don't bother for the money they charge. Read moreGenuine Expedia guest review
"Ideal for short break."
Location very good for access to transport links, easy walking distance to key tourist spots. The staff very friendly and helpful.We had everything we needed in our room,fixtures and fittings a little tired but if you want 5star you pay for it. Excellent value for money.Genuine Expedia guest review
"No upgrade since last visit 18 years ago !!!!"
Very disappointed that hotel seemed stuck in 1980s. Staff was excellent, linens clean and small white goods had been replaced. However, the hotel in general needs immediate refurbishment to come anywhere near a three star let alone four star establishmentl Stayed here thinking hotel would met our requirements for central location during Lions tour....which […] it did but would definitely have booked somewhere else if had had any idea that it had not been refurbished since our last stay. Pool area undergoing work at present. Don't think we would stay here again without assurance that hotel had had a complete refurbishment. Read moreGenuine Hotels.com guest review
I stayed for 6 nights. The staff were all very friendly and helpful. But my room had a very dirty curtains, smell smoke and for a few days the bed was not made up.Genuine Hotels.com guest review
Very satisfied with room and serviceGenuine Hotels.com guest review
"Good Sydney accommodation."
We were very pleased with our accommodation, especially as we were given a room upgrade. Very good location as well.Genuine Expedia guest review
"Great Location, helpful staff"
We have stayed at this hotel previously and really enjoyed our accommodation and also the location. Very handy to train station and also only short walk to city shops. On our arrival this time we were very disappointed to be given a very below standard room, which was very grubby. We expected a similar room to what we had previously enjoyed. However, […] next morning we mentioned our disappointment to the reception staff. They were very apologetic and shifted us to a lovely room that had just been refurbished. Thoroughly enjoyed our stay and would recommend the Oaks Hyde Park Plaza. Read moreGenuine Expedia guest review
The hotel features were old. The room itself was spacious but not vet comfortable. The room was situated on the corner of the building and traffic noise was very loud.Genuine Expedia guest review
"Great central location for a short stay."
I found the staff wonderful. They were friendly and always ready to help, but I was disappointed with the lack of heat from the air-conditioning unit & the length of time it took to get hot water from the shower. Also as I had a door to the room next door right behind my bed-head, the argument from the adjoining apartment at 2.00am on the morning of […] my departure didn't help my experience of the hotel. It's a great location for a quick stay and the room was adequate. Read moreGenuine Expedia guest review
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