All hotels in Sydney, New South Wales, Australia
1 room, 2 adults
You can collect Hotels.com® Rewards nights here38 College Street, Sydney, NSW, 2010, Australia, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 232 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.8
  • Comfort
    3.4
  • Condition
    2.8
  • Neighborhood
    4.1

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Great location next to manye eating places"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Very large comfortable apartment. Badly needs maintenance, all taps and toilet leak. Air conditioning is noisy with some loose flaps inside it. Bath is chipped. Close proximity to shops and restaurants.
Genuine Hotels.com guest review
2 night business trip Aug 6, 2014
jareckoz
AU
2.0 / 5Fair
"Great location, rooms less than satisfactory"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The rooms were dirty, no duvet cover on duvet and only a thin extra blanket. When I called reception for another blanket, as it is winter and air con not working properly, they advised there were none left. Hallway smelled strongly of cigarette smoke which wafted into our room. Very disappointing way to spend an anniversary.
Genuine Expedia guest review
Other trip Jul 28, 2014
Erin
AU
4.0 / 5Excellent
"Easy access to bus and trains and to central city."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is the second time I have stayed at Hyde Park Plaza. We were upgraded from a studio 3.5* to a studio 4*. The room was very clean and well set out. The staff were very friendly. My only complaint would be that the room was not serviced every day.
Genuine Expedia guest review
Other trip Jul 24, 2014
Teresa
AU
5.0 / 5Outstanding
"Nice hotel, excellent location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were pleasantly surprised upon entering the room. Everything you need, excellent location.
Genuine Expedia guest review
Other trip Jul 15, 2014
A Traveler
AU
1.0 / 5Poor
"Stay Away"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Hotel room was in poor condition and in an un-clean state. Chairs and carpets were filthy.
Genuine Hotels.com guest review
2 night business trip Jul 9, 2014
RossB
AU
2.0 / 5Fair
"Please Hotel Inspector come here"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Room 1406 was clean, really old needs repair, screws all over the place pictures in the wall not matching at all...feels like and old students apartment. Internet not working at all we spend time looking for cable.....:(
Genuine Expedia guest review
Other trip Jul 7, 2014
Miguel
AU
4.0 / 5Excellent
"pleasant good clean accommodation close to the CBD"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very enjoyable close to tube station and bus stops to all main locations and tourist places. staff helpful and units serviced daily
Genuine Expedia guest review
Other trip Jul 4, 2014
Don
AU
4.0 / 5Excellent
"wonderful open air balcony"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful open air balcony, large with city views. The restaurant staff are friendly and food is good. I returned there three times and each return had different style of room, each better than the last.
Genuine Expedia guest review
Other trip Jun 28, 2014
Carol
AU
5.0 / 5Outstanding
"Great Studio with everything and a view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
For just over 100 per night, this was excellent value. Friendly reception, great well kept and spacious studio. Only problem was I couldn't work out to get to the top of the building where the pool/gym was. Card didn't work and no signage. Door wouldn't open even with my swipe card. Limited time, so I didn't bother. Excellent value will return.
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
AS
4.0 / 5Excellent
"Comfy Bed, Modern Room"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great refurbished room, decor and amenties and easy walk to Harbour.
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
A Traveler
AU
3.0 / 5Good
"Good location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Most things within walking distance
Genuine Hotels.com guest review
4 night trip May 23, 2014
Frank
AU
4.0 / 5Excellent
"Good location for the CBD/Cross/"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good couple of nights close to my conference venue
Genuine Expedia guest review
Other trip May 30, 2014
A Traveler
AU
3.0 / 5Good
"Stopover for 3 days."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We new how handy Oaks Hyde Park was and that is why we choose it. Had quite a lot to do in the short time so wanted to be in the city. We were "upgraded" to a one bedroom which was very nice as it gave us more room . Some things had been newly renovated but the carpet was awful and the furniture very dated. The shower was over the bath which is so out of date and if one had a hip issue they would not have had shower. We liked it for handiness and got a good deal price wise which suited us.
Genuine Expedia guest review
Other trip May 9, 2014
Cherry
AU
4.0 / 5Excellent
"Fantasticly friendly staff, and gd location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
excellent value for money. Central. Great staff. Only disappointing thing was shower which was extremely hard to adjust.
Genuine Expedia guest review
Other trip May 2, 2014
pete
AU
4.0 / 5Excellent
"City Centre"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room was lovely, recently decorated. However hotel was very run down. Strong damp smell in the foyer. Was charged over $30 parking for 12 hours overnight. Ideal location within walking distance of most places and right because a train stop (Museum).
Genuine Hotels.com guest review
5 night family trip Mar 20, 2014
A Traveler
IE
2.0 / 5Fair
"Rooms are too old"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Rooms are too old, air conditioning is too noisy. No wifi in the room is the worst and only get 30 mins free wifi every 24 hours at the lobby! Cleaning lady never clean the carpet daily. The location is good. I even heard other guests complain the fridge is noisy too.
Genuine Hotels.com guest review
4 night trip Apr 11, 2014
Amy
AU
3.0 / 5Good
"Oaks Hyde Park experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
On first impressions the hotel is rather dated, our first room overlooked Oxford street and as it was a Friday night was very noisey, the room was clean but needed a facelift. We asked to change rooms and the staff were very accommodating and we were given a free upgrade to refurbished room overlooking Hyde Park which was ammassing with supurb views.The location of the hotel is very good and close to the shops and metro, the staff are very accommodating and pleasant, it is best to ask for room the has been refurbished and on the Hyde Park side if you get that you will have a good stay.
Genuine Expedia guest review
Other trip Apr 17, 2014
Laurence
GB
2.0 / 5Fair
"Good location but old hotel not up to the job"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
First the good points :- the park at the front of the hotel is really nice, the pool on the top floor is ok along with the Jacuzzi and it's close to the city and certainly a pleasant walk and there is limited parking. And now the not so good points : - if you have a room overlooking the park or neighbouring road you will experience heavy traffic noise for most of the night - if you are heavy sleeper then fine if not be warned. The rooms have balconies but thin glass doors and poor seals mean little protection against the noise. I asked if I could swap my room at check-in but was told the hotel was full so not possible. Thus about 3 hours sleep at best - not ideal if you are on business. I won't be staying here again !!!!
Genuine Hotels.com guest review
1 night business trip Apr 9, 2014
anthonyj1716
GB
3.0 / 5Good
"Good central location for Hyde Park area"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff were friendly, helpful and obliging. Car parking is a plus. Very convenient location for City and Darlinghurst precincts.
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
AU
3.0 / 5Good
"Good location"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The first room I was allocated had a problem with water dripping onto floor causing a wet spot of about 2mtr x 2mtr causing a bad odor from the wet carpet. Room was booked as non-smoking but in fact had been a smokers paradise. The two smells made it uninhabitable. I was moved to another room but only after a significant delay. The service offered by the night manager to change rooms was very good.
Genuine Hotels.com guest review
1 night trip Mar 26, 2014
A Traveler
AU
3.0 / 5Good
"Great location, nice rooms."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location was fantastic, we stayed 2 nights and the air con in our room the first night did not work. We let reception know but they couldn't move us until the next day. We had an uncomfortable nights sleep and were transferred to another room for the second night. Had we been in this second room for both nights it would have been 10 out of 10.
Genuine Hotels.com guest review
2 night trip Mar 29, 2014
Petapan
AU
3.0 / 5Good
"Close to Pitt Street and walking distance to SCG"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was Ok. Location was great. Only a few minutes walk to Pitt Street and about a 15 minute walk to the SCG. Room needed a bit of doing up. Had spiders in room for first couple of days. Out door deck was great but OHS wise it needs to be fixed.
Genuine Expedia guest review
Other trip Apr 1, 2014
A Traveler
AU
1.0 / 5Poor
"VERY TIRED FACILITIES FOR ROOM RATE CHARGED"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
ROOMS ARE IN VERY POOR CONDITION AND POORLY MAINTAINED, LEAKY TAPS ETC
Genuine Expedia guest review
Other trip Mar 25, 2014
A Traveler
AU
2.0 / 5Fair
"Not what I expected"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
A musty smell greeted us as we opened the appartment door. The two lounges in the appartment were very old and uncomfortable. The cupboard door outside the bedrooms, when opened, scraped on the ceiling aircondioning vent. Whilst there were two televisions in the appartment, the one in the lounge room was only able to receive one channel, the other television in the main bedroom (wall mounted) did not even have an aeriel attached, nor could the power lead reach any power point in the room. All of the walls were in need of a good clean or a paint job. When leaving the hotel carpark the roller shutter door would not open to let us leave, we had to run up to reception to have them open the carpark door.The bed was comfortable...The kitchen and the bathroom appeared to have been renovated recently and they were acceptable.OVERALL DISAPOINTING.
Genuine Hotels.com guest review
1 night trip Mar 20, 2014
GEORGIE
AU
3.0 / 5Good
"Good spot, great staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Handy location between cbd and surry hills. We pretty much walked everywhere. Big hotel room, pretty quiet, pool and gym area was under renovations so didn't get to see what they were like.
Genuine Expedia guest review
Other trip Mar 24, 2014
k
AU
2.0 / 5Fair
"Great location - tired hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
For me this hotel had a great location - it's just tired. Room I was given (quite nice) on 4th floor seemed all ok but every morning of my stay got woken up by drilling from room next door. Unacceptable for a hotel.Complained every day but management blamed this on some of the studio's being privatised.I recommend this hotel for location but I was very unfortunate with the room - should I have been on a different floor then my stay would have been ok.Friendly reception staff!
Genuine Hotels.com guest review
4 night trip Mar 8, 2014
Birmingham taveller
GB
5.0 / 5Outstanding
"Fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Incredible location and great staff (very helpful). Parking is limited so book early. Very close to shops and eateries.
Genuine Hotels.com guest review
4 night trip Mar 5, 2014
AndyC
AU
4.0 / 5Excellent
"Recent stay. March 2014."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Very good. Staff helpful on our arrival. Good laundry facility.
Genuine Expedia guest review
Other trip Mar 14, 2014
A Traveler
AU
3.0 / 5Good
"Spacious room, great views - clunky old hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
What a strange quality mixture this hotel is - FOUR STARS: our sixth floor room was very spacious; the views over Hyde Park and the City skyline were excellent; bed and sitting area were well furnished, modern, very well cleaned and stylish. THREE STARS: kitchenette not updated for a long time - yet everything worked, was clean and very well equipped. TWO STARS: bathroom was way out of date; top of the toilet cistern was cracked; grouting around the bath was mould-stained - yet nothing leaked and everything worked; traffic noise was tolerable but constant. ONE STAR - the car parking area on the first floor was very cramped, grubby and difficult to park in - yet it was available and secure. On balance it was an okay place to stay, the staff were very good, the location is great and the price was appropriate.
Genuine Expedia guest review
Other trip Mar 9, 2014
Bob
AU
1.0 / 5Poor
"Shocking room condition"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
I stay nearly every week in Sydney and this is the worst room condition that I have experienced. The walls were grubby, the carpet torn an the couch sagging so bad I couldnt sit in it. The hotel generally is badly kept.
Genuine Hotels.com guest review
2 night business trip Mar 4, 2014
Graeme
AU
4.0 / 5Excellent
"Ideal location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Lovely location across form Hyde Park. Walk anywhere in CBC.Well equipped kitchen. Good grocery store nearby. Very convenient to Museum Station on Raillink from Airport. Comfortable bed. Our second stay and will return if we are lucky enough to travel to Australia again.
Genuine Hotels.com guest review
8 night trip Feb 22, 2014
S and N
CA
3.0 / 5Good
"Great location, however hotel needs some TLC"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, however hotel needs some TLC. It was a cheaper rate than most places in the area, so that was a positive, however the overall condition of the hotel needs some improving. Has everything you need, however would be solo much nicer with a little work done.
Genuine Expedia guest review
Other trip Feb 25, 2014
Kelly
CA
4.0 / 5Excellent
"Great hotel, great price, great location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel, only one minor problem occurred which hadn't been resolved (loud air con rattling noise even when off - went on all night). Other than that everything was great & the staff were average except for Dieter at front counter overnight- GREATEST customer service ever..
Genuine Expedia guest review
Other trip Feb 23, 2014
Travis
AU
4.0 / 5Excellent
"very convenient location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very comfortable and roomy and made you feel very like home
Genuine Expedia guest review
Other trip Feb 21, 2014
bernie
AU
5.0 / 5Outstanding
"great central location, on edge of Hyde Park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
my apartment was great, spacious, nicely furnished, kitchen well kitted out and my bed was so comfy. I loved the amazing views over Hyde Park. The bedroom was double glazed so couldn't hear street noise at night, also blackout blinds. Everywhere was in walking distance, will go again when back in Sydney
Genuine Expedia guest review
Other trip Feb 12, 2014
tricia
GB
4.0 / 5Excellent
"Great spot"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, staff are helpful and friendly, would definitely stay here again for its price. Great pool, hot tub on roof with au some view
Genuine Hotels.com guest review
5 night trip with friends Jan 19, 2014
Wayne
AU
3.0 / 5Good
"Nice hotel close to park"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Apart from trouble with air conditioners our stay was excellent.
Genuine Expedia guest review
Other trip Jan 21, 2014
A Traveler
AU
4.0 / 5Excellent
"Good Location, Great Rooftop Terrace"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The Spa could do with being cleaned more often, and the backpackers could be encoyraged to not spend 3 hours or more in there at the detriment to all other guests. The pool area itself would benefit from being open later into the evening. The pool itself was extremely warm which was a bonus. The Sauna and toilet areas were filthy however. I believe a possum may have snuck in andproceeded to 'wet' everywhere. Over the course of 3 days no attempt was made to clean that area. The secuirty the hotel employs at weekends is less than friendly. However overall for the budget this is EXTREMELY good value and would likely stay again
Genuine Hotels.com guest review
2 night romance trip Jan 3, 2014
AndrewB
AU
3.0 / 5Good
"Well situated hotel for basic budget"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was within easy walking distance to majority of CBD attractions, or reasonable cabfare to airport. My husband and I had a nice apartment, tastefully decorated and clean, although the carpets were badly stained. Our daughters shared an apartment that was dark and dingy. Whilst the lounge furniture was new, the paint work, cupboards and other fittings were worn, dark and tired. It was clear the front door to that apartment had been kicked in at some point as well. However, the hotel suited our purpose of sightseeing and going to see The Lion King. The hotel was extremely well-appointed in the CBD - walking distance to Hyde Park, convenience stores, Chinatown, Capitol Theatre, Botannical gardens, Art Gallery of NSW and Museum. It was a lengthy walk to Circular Quay, but easily done. The rates were extremely reasonable when compared to other accomodation in the CBD.
Genuine Expedia guest review
Other trip Jan 7, 2014
Wendy
AU
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The reception staff were most helpful. The room was clean, tidy, and modern. My floor must have had live in owners who smoked because the corridor had an odor of old cigarettes. But it was no matter, a maximum of 30 seconds walking through it was no big deal. Great value and located close to everything!
Genuine Expedia guest review
Other trip Jan 7, 2014
sydney regular
AU
5.0 / 5Outstanding
"Great !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great! Clean. Modern rooms.
Genuine Expedia guest review
Other trip Jan 5, 2014
A Traveler
AU
4.0 / 5Excellent
"Nice location next to park"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Came to Sydney for a wedding , have been to this hotel before so came back.
Genuine Expedia guest review
Other trip Jan 1, 2014
A Traveler
AU
4.0 / 5Excellent
"Handy location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
My stay was very pleasant, helpful friendly staff. Only issue was that it had been booked and paid for well in advance and then had to pay another $150 assurance on arrival which still hadn't been credited back seven days after checking out??
Genuine Hotels.com guest review
2 night trip Dec 21, 2013
allbokks
AU
2.0 / 5Fair
"poor accommodation"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
The hotel room is quite old. Air conditioning is not good. I'm not going to recommend this hotel
Genuine Hotels.com guest review
2 night business trip Dec 20, 2013
A Traveler
AU
2.0 / 5Fair
"It smelled"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The place smelled bad from the minute I walked into the lobby, no wireless in the rooms but did have cable connection (which was expensive). The front desk was extremely pleasant and friendly.
Genuine Hotels.com guest review
1 night trip Dec 17, 2013
A Traveler
AU
3.0 / 5Good
"Great value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good Value for what we paid, large self contained apartment reasonably modern but due for a paint
Genuine Hotels.com guest review
1 night trip Dec 11, 2013
Tom m
AU
2.0 / 5Fair
"Definite room for improvement."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
For our stay of four nights, there was only ever one of the two lifts working. The door for the balcony wouldn't slide, however the street noise was unbearable most of the time so probably wouldn't have used it anyway. TV never functioned. Staff we're friendly and helpful but nothing was done to correct the door and tv. Car parking is advertised on expedia but the truth is they only have 17 spaces for 200 rooms. Had to return the car 3 days early as city parking is prohibitively expensive. Sydney is an expensive place so this hotel was reasonable value considering it's location, but it is in desperate need of an facelift. Didn't leave a tip for the cleaner as she left us a note telling us what she had done when she couldn't even wipe the work tops down.
Genuine Expedia guest review
Other trip Dec 12, 2013
richard
GB
4.0 / 5Excellent
"Very convenient and reasonably priced"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We spent two nights there. In an expensive city it is good to be able to self cater for at least some of your meals, so it was good to be able to make our own breakfasts and lunches. The swimming pool on the top of the building was great after a days sightseeing and had amazing views.
Genuine Expedia guest review
Other trip Dec 11, 2013
Maagie
GB
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
First room we got was dirty and had a very musky smell. Second swipe card to the room didn't work. No towels in the room, so we had to collect some from reception. TV didn't work. One of the two lifts didn't work for the whole stay, so sometimes it took forever to leave the building or get to our room. During the night we woke to a tapping sound. It was the air conditioning unit dripping onto our camera bag. (Hence reason for musky smell) Fortunately the bag was water resistant. After a number of phone calls to reception about the different issues as we discovered them, we were upgraded into a much nicer, newly renovated apartment. As we were staying for four nights in total, this was very much appreciated. The hotel foyer was very dirty on one particular day. Disgraceful really!
Genuine Expedia guest review
Other trip Dec 11, 2013
A Traveler
AU
4.0 / 5Excellent
"great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I stayed in a suite on the top level for one night only. Great choice for an extended stay - lots of room and had a kitchen. Some of the hotel amenities were a bit tired looking - the pool area could really do with a facelift. My room also had a large balcony overlooking the city. On an extended stay, some outdoor furniture would be great. Overall, a very pleasant hotel and a great location.
Genuine Hotels.com guest review
1 night trip Dec 4, 2013
David G
AU
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