"Adequate but dated"
The hotel has not been updated for many years and is quite dated. The room size and comfort was good, but could hear all the footsteps from the room above. The TVs were small and very old. Hard to believe they have not converted to flat screens yet. The breakfast was not up to par like other hotel chains where eggs and some meat is offered. The area […] to sit in was very small. We only ate there for one day and then went to MacDonald's the other 2 days. Read moreGenuine Hotels.com guest review
Was an awesome start to our vacation!Genuine Hotels.com guest review
Stay was very good. Room as confortable but dated.Breakfast in restaurant was very good.Two of the morning we had slow service the other two were fine.Genuine Hotels.com guest review
Very outdated. Needs a makeover. Dirty chair & ottoman, dirty coffee pot, horrible carpet stained & needed to be stretched again, old tvs, half pillows, when we called for more pillows they told us they were fully booked so there was no more. And lastly the shuttle was on there time not yours. We missed the shuttle from airport so we had to wait 45 […] minutes till next one. Then they overfilled van. Read moreGenuine Hotels.com guest review
"Best stay for the price"
This was the best hotel we've stayed at in this price range by far. Very clean,comfortable, and large room. We also were pleasantly surprised by the complementary voucher for beer/wine upon arrival and were thrilled by the breakfast options of either the continental style or a sit down breakfast in the adjoining restaurant. The stay was such a trill […] that we have decided to make it "our hotel" every time we come to Portland in the future! Read moreGenuine Hotels.com guest review
"Very good hotel for the price"
Excellent employees. Rooms are a little dated, doors looking shoddyGenuine Hotels.com guest review
Hotel is somewhat dated looking however it was clean and comfortableGenuine Hotels.com guest review
"A good night's stay"
The hotel and the room were exactly as advertised. My stay was very comfortable.Genuine Hotels.com guest review
Love that hotel. It is great and a great price. Free drinks and breakfast with a very friendly restaurant and bar staff. Only one concern is that the front desk staff is understaffed and slow.Genuine Hotels.com guest review
"GOOD STAY FOR AVERAGE PERSON"
WE STAYED ONE NIGHT AND IT WAS FINE AND WE WOULD STAY AGAIN.Genuine Hotels.com guest review
"My new favorite"
I had a last minute trip to Portland. when I arrived, maintenance was very accommodating to show me my room prior to check in. Breakfast was great lots of options. Room was better than I expected. Comfy bed lots of room. only down fall was they don't provide a lot of towels. overall great place. I'll be staying here from now on.Genuine Hotels.com guest review
Very nice, good barginGenuine Hotels.com guest review
Have stayed here several times previously always enjoy the roomy space.Genuine Hotels.com guest review
Great hotel. Advise to ask if any special events are happening during your stay. There was a rather large and noisy quincieta going on our last night. Disrupted alot of hotel guestsGenuine Hotels.com guest review
When we arrived (on a Friday at 4 pm), there was only 1 person at the front desk helping customers. It took 40 mins to get checked in. There was one other person at the desk, but she was answering phone calls. She was very rude to the people waiting, and so rude that the person on the phone with her hung up. We had only warm water in the shower. The […] toilet took at least 2 flushes to flush paper. The room was not very clean. There was popcorn on the floor, the refrigerator was dirty, and the corners in the rooms looked like they had not been vacuumed out in a very long time. We have stayed at other Shiloh's and never had these issues. We will most likely pass on this hotel next time we are in Portland. Read moreGenuine Hotels.com guest review
"Almost a perfect stay..."
Most of the stay was great - especially enjoyed the restaurant, complimentary glass of wine and breakfast. Pool and spa were well maintained and the spa was very spacious. My only negative comment would be regarding the sofa bed situation. When I pulled it out, there were no blankets. There was no extra bedding in the room. Called the desk and asked […] for a blanket. Told I was on a waiting list. Called me back a little later and said they had no blankets left. This shocked me, given there were at least six other hotels within a 1/2 mile radius! I was offered extra sheets... I let the desk know that I was upset and would bring it up with the manager in the morning. Fifteen minutes later (after my friend went down to the car in the middle of the night to check if some blankets were in the car), a huge pile of sheets arrived, along with a comforter and a thin hospital-style blanket. Also, the service at breakfast could have been much better if the restaurant would be more assertive about letting customers know that gratuity is not included in the free breakfast. If this was made known (along with the value of the breakfast), our server would have had greater incentive to provide better service. As soon as we assured her that we would leave a tip, she provided excellent service and was very grateful we cared enough to bring the issue to light. Read moreGenuine Hotels.com guest review
"Great hotel for a business trip."
The room was quiet, comfortable, and very clean. The staff was polite and helpful. Great for a business trip. I will stay there again.Genuine Hotels.com guest review
GAME DOWN FOR THE ELKS HOOP SHOOT CONTEST WHICH WENT FINE BUT THE CHANGING CONDITIONS AND MANAGEMENT STAFF WERE LESS THAN STELLAR (POOR).Genuine Hotels.com guest review
"big and comfortable"
Beautiful room. Very spacious and clean. Loud neighbors above us but that can't be helped. Also disappointed that when I left something in the room upon leaving, the cleaning staff did not return it. Expensive pair of headphones and their charger. Please be extra careful about leaving anything behind, you may not get it back.Genuine Hotels.com guest review
"Hotel was nice But..."
Hotel was nice,Hotel service desk has problems...Two weeks before my reservations they charged my debt card for 2 nights that I didn't stay, bank shut my debt card off because they thought it was fraud.Hotel put money back in my account, then hotel canceled my real reservations even after I called back making sure they still had my original reservations. […] They made good on my reservations only because I had print out and comp #"S and I had problem"s printing this paper work out off web- site.. Had to copy paste to "words" in order to get total cost to print glad I did. scam Read moreGenuine Hotels.com guest review
Very good nice and clean good serviceGenuine Hotels.com guest review
"It was awful."
Ive stayed here before and have been satisfied. This time however, rude staff, ineffective front desk. They tried to overcharge me $300. It was a mess. And above all else, when these things were brought to my attention, the manager finally corrected the error on the billing but no accommodation for the awful treatment was offered. If you stay here, […] check your folio with a fine tooth comb and don't let them breeze past the issues. Read moreGenuine Hotels.com guest review
The young lady that checked us in was great. So was the van driver.Genuine Hotels.com guest review
"Boogie Nights Hospitality"
I stayed 6 nights here and rebooked for my next trip to Portland in a few months. The hotel was very comfortable, check-in was easy, my room was huge, clean and quiet, and the location near the airport is very convenient to freeways, restaurants, and shopping. I especially like that I can walk safely around the "lake" that's behind the hotel...it's […] a one mile loop that takes you past other hotels, the Home Depot and a busy industrial park. If you are looking for the most modern and stylish hotel in Portland this is not it but I appreciated it's authentic 1980s touches and its unpretentious attitude which is saying a lot in this uber-self-conscious city. Read moreGenuine Hotels.com guest review
"Dated Hotel-- needs an update"
This hotel is in serious need of updating. The interior looks straight out of the 80s (Mauve everywhere, peeling wall paper, gold fixtures, old tube TVs, tile coming up in bathroom, warped carpet). That said, our room was spacious, the breakfast was good and the service (except the initial check in) was good. We had requested a crib in the room for […] our baby when we made the reservation. When we got there to check in at 8pm (with a sleeping baby in the car), they said that it wasn't in the room yet and asked us to wait. Ugh. After about 15 minutes of waiting they said it was there and so we headed to the room and the ancient (and dirty) pack n' play was on the floor outside the door of our room still in the bag. 10 more minutes later (baby is now wide-awake and screaming), the crib is set up and we are ready to begin the process of putting baby back to sleep. Not a great start. When we were finally ready to go to sleep ourselves, we found the mattresses to be super hard and the pillows very lumpy- probably also original to the room matching the 30+ year old décor. There were a lot of guests at the hotel and the walls were thin, so it was a very noisy night. The place really never seemed to settle down. The final issue was with the morning shower, no hot water. I will say that the breakfast, for being "free" was good and the woman who runs the breakfast area (who makes delicious Lattes) was delightful. So, for that reason, I can't say that the experience was 100% negative. Read moreGenuine Hotels.com guest review
"A GREAT HOTEL"
We travel a lot and have stayed in many hotels so I'm pretty picky. This hotel was truly amazing . Reasonably priced, very clean, huge pool and huge hot tub OPEN 24HRS!Restaurant and bar on site (which makes a great Margarita). Located right next to a huge shopping center.The staff was extremely friendly and even let us checkout a little late when we […] were running behind . This is my favorite silo I've stayed in so far:) We will definitely be back. I highly recommend this hotel! Read moreGenuine Hotels.com guest review
My 2nd time staying here and it was very lovely. Beautiful and comfortable room. Staff was very professional, nice, and accommodating;including shuttle driver.Genuine Hotels.com guest review
Loved it. Ver quiet clean and all the amenities. Would definitely stay again. Price with parking was greatGenuine Hotels.com guest review
"Shilo and hot nights"
the A/c in the room didn't work and the TV made a loud buzzing sound while watching movies. When this was brought to there attention at the front desk they just siad they would look into it and blew me off.Genuine Hotels.com guest review
Early flight out the next morning is why we stayed. Had a nice time in the bar for happy hour, Dee took very could care of us and suggested that we take a drink with us to our room, excellent idea. Loved the coconut shrimp.Genuine Hotels.com guest review
It was comfortable and clean with good service in a good location for me.Genuine Hotels.com guest review
Room very clean, bed comfortable, staff very courteous. Convenient to airport, easy to find. Just stayed one night but would stay at this property again.Genuine Hotels.com guest review
The only suggestion is to upgrade the TV! Friendly hotel staff, clean and comfortable rooms with breakfast included. This is my preferred hotel when I travel to Portland for business.Genuine Hotels.com guest review
"Business Travel Hotel of Choice"
I prefer to stay at the Shilo Inn & Suites Portland Airport when I travel to Portland for business. Rooms are spacious and clean, the staff is friendly, and it's quiet/relaxing. The only suggestion I have is to please upgrade the TV!Genuine Hotels.com guest review
"Back still sore..."
Usually have a great stay at this hotel. I choose a room on the 2 floor which was my mistake. The bed was hard. The tv didn't work in the bathroom. The view from the room was a huge air condition (?) or some other piece equipment that kicked on every 20 minutes waking me up from an already uncomfortable sleep. The refrigerator in the room did not work. […] Was really disappointed with my stay this time. Read moreGenuine Hotels.com guest review
"Shilo Inn rating"
It was a very peaceful stay and I enjoyed myself.Genuine Hotels.com guest review
"A peaceful night"
There was a piece of foil with something burned in it that was on the top of a lamp. On the bed under the neck pillow was a soiled piece of duck tape left by someone with blonde hair. I'm sure that will not happen again. Everything else was Very Clean. I slept well because it was quiet in spite of being by the airport. Overall, the whole experience […] was superb. I will come back for future trips. Thanks for the glass of wine and great breakfast too. Read moreGenuine Hotels.com guest review
"Business Trip - favorite hotel"
TV upgrade would be nice!! This is my hotel of choice when I travel to our Portland office. Convenient location, clean and spacious room to relax at the end of they day.Genuine Hotels.com guest review
"Going to The Dalles"
Great facilities. Spacious suite. No privacy in fitness room or pool. Open windows right to lobby deskGenuine Hotels.com guest review
The room was nice, but you could tell no one had been in there for a while. It was dusty! The staff was very friendly. The continental breakfast area was gross though. The floor was sticky, the floor mats VERY dirty, and the selection not great. The milk was warm, the coffee SCALDING hot...Genuine Hotels.com guest review
"In compentant Staff !"
The third time we have stayed there and all three times we have had issues with the staff providing us with simple items, such as towels, clean sheets & extra pillows.Genuine Hotels.com guest review
"Nice place. Very reasonable"
Very comfortable and convenient to airportGenuine Hotels.com guest review
"Perfect stay for the perfect price with pups"
Wonderful stay. Mel at the front desk was outstanding, making us feel welcome and the room was large with three tv's!!Genuine Hotels.com guest review
"Disturbed my good night sleep by cleaning stuff"
Be aware. Housekeeper keeps knocking the door if you don't put "Do Not Disturb" tag. I went to Portland to stay away from busy days, mainly to get a good night sleep since I work night shift. I chose this hotel after making sure the check out is noon. However, I felt I should have stay home... At 8:08am, a housekeeper knocked the door quite strongly […] and I woke up in the middle of deep sleep. I opened the door, and she said "sorry" and walked away as she pull a cleaning cart. I tried to go back to sleep but I could not. So I gave up and went to eat breakfast, came back to the room. At 10:50ish, again, while I was in the bathroom, again, a housekeeper knocked the door saying "HOUSEKEEPING" and tried to open the door. I was very upset. Finally I put "Do Not Disturb" tag at the door. Being sleep deprived by hotel stuff, I really want full money back. I complained about that to the manager upon check out, he said that he will investigate and call me back. After 24 hours, there is no call back unfortunately. Read moreGenuine Expedia guest review
Needed a place to rest after a flight. Nice bed and big room.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Dear Guest, thank you for your feedback, we hope to see you again soon. Sincerely, A. Fullerton-General Manager
"Great hotel especially the front desk"
Too bad Expedia messed up. When we went to check out the clerk asked for our credit card, but we'd already paid expedia. The clerk was great. She remained professional and courteous while she handled the error quickly and efficiently. We really love this hotel as it has great rooms, reasonable rates, and a full service restaurant/bar (even a cigar […] bar). Best choice if flying PDX or just staying near Portland. Read moreGenuine Expedia guest review
"great place for a reunion"
Alex and Barb were excellent ambassadors for the hotel! lots of fun and super helpful. We drove from Medina to meet with friends from England who were here visiting .The suite was perfect for us to sit and chat all evening and enjoy breakfast together the next morning.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Barbara, Thank you so much for your review. It was our pleasure and we look forward to seeing you in the future. B Steiner âGuest Services
"Convenient location for us. Retro feel to place."
Good size room, with all the usual facilities. Complaints not apparently taken seriously.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Dear Guest, Thank you for your review, we greatly appreciate it. I assure you all feedback is taken seriously and will be looked into. We hope to see you again next time you travel. Sincerely, A. Fullerton-General Manager
"New Years Eve"
Even though the décor was a bit out dated, the room was very large. Having a pool, spa, steam room and sauna, along with a work out room was a Big Plus.Genuine Hotels.com guest review
"christmas in portland"
the hotel is a very nice place, the rooms are big, comfortable beds.Genuine Hotels.com guest review
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