The door adjoining the sauna/fitness room to pool was not working so you have to go out of the hotel to get in the pool ( no other entry from inside the hotel). Housekeeper also just barge into your room without knocking prior to checkout time. Otherwise for the price everything was good enough. HGenuine Hotels.com guest review
Very clean, easy to get to. Love the 24hour pool & spa!!!Genuine Hotels.com guest review
"Very handy to Airport at PDX; Transp provided"
Excellent overall. Very good place to leave your car for a week and then have a late flight return for a second night stay. You simply have to tell them when you check in.Genuine Hotels.com guest review
The room is big and clean, although appears to be somewhat oldGenuine Hotels.com guest review
"Not the worst but no better than hotel 6"
The room smelled of must. The tv was old, the woman at the counter was rude but the bed was comfortable. I guess you have to pick and choose your battles. It definitely was not worth the price that I paid to stay a night there. I travel a lot and I've stayed at 20 different hotels this year and this by far was the worstGenuine Hotels.com guest review
"Close to airport."
Friendly StaffGenuine Hotels.com guest review
Very spacious, wonderful for my family of five. Nice pool, restaurant and amenities. Beds a bit hard, but I will stay there again.Genuine Hotels.com guest review
The staff was very friendly and helpful. It was great that they have a sauna and a stream room. The Jacuzzi is huge!Genuine Hotels.com guest review
"Quite a value!"
All of the staff were friendly, both at check-in and at check-out, and were responsive when we requested more pillows for the fold-out couch. We found the room to be clean and well-appointed. The pool area and workout room were also clean and in good repair. We were especially impressed with the breakfast choices available in the restaurant, as we had […] been too late for the continental breakfast. The shuttle staff were also friendly and helpful with luggage. Our only issue was with how much we could hear our neighbors. They did not appear to be intentionally loud, but we could hear every conversation, every shower, and every step as they moved around their rooms. We did not, however, hear the outside air traffic noise, which was surprising with their close proximity to the airport. Overall, it was a pleasant stay and a good price for all of the amenities. We will stay there again! Read moreGenuine Hotels.com guest review
Nice hotel rooms, good food, nice staff.Genuine Hotels.com guest review
"Beds and noise."
Very loud and the beds are not very comfortableGenuine Hotels.com guest review
"Great Stay better than last time"
I was totally amazed and surprise when I walked into the room. I actually think it was about the nicest room I had seen in some time. I had to take pictures and send to my family that there was 3 yes 3 TV in the room. The last time we stayed in this hotel chain was Eugene when we went to Hawaii and the air conditioning wasn't working in July. I will […] be returning the next time I have a Herbalife meeting in Portland Oregon. The other Great part is you don't even have to leave the hotel to eat because the restaurant is just down the hallway and the service is great and so was the food. Not bad priced either for what you get. And as for our meeting the room was in the same building as well. It was all just very welcoming and convenient. Great job to all keep up the great work. Read moreGenuine Hotels.com guest review
"Very nice hotel close to airport"
Hotel was very nice, with attached restaurant/lounge. Free or discounted breakfast includes many free options or a discount off any menu item at the restaurant. Staff was MORE than helpful with our large group. The all-suite rooms are very spacious and nice. Not much around the hotel, but that's kind of what you get at most airport hotelsGenuine Hotels.com guest review
The staff were very friendly and helpful. The suite was nice, but furnishings a bit dated. Bed was o.k., pillows small. When I tried to use the hairdryer it would cut off after a few minutes. There was a second hairdryer that had the same problem. I used the indoor pool and jacuzzi, both of which were very large, but the pool tiles did need a good cleaning. […] Would stay again. Read moreGenuine Hotels.com guest review
"Love this place"
Great onsite restaurant, open all day. The internet is a bit iffy as it is never a real strong signal. Wished it was a better that way. Bed is comfortable. Great location close to the airport. Awesome staff at the front desk. Have already booked my next stay there.Genuine Hotels.com guest review
"Great Rooms at a great price"
With one minor exception the facilities were perfect. Service was exc ellent. Due to road construction getting in and out of the facility was a little testy but it was a minor inconvenience compared with the facilities.Genuine Hotels.com guest review
Great location and value. Room was almost completely redone with a few minor punch list items to be completed. Breakfast was good. Did not even use the free drink coupons.Genuine Hotels.com guest review
"Convenience, comfort, value"
I am becoming a big fan of the Shilo Inn - the airport location is exceptional for the size and features of the king guest room, quality of the restaurant, service, fitness room and the feeling that management is on top of everything. Very reasonable rate means I will very likely return.Genuine Hotels.com guest review
"Surprisingly good experience"
The room was very nice with the exception of the pillows. Pool was great. We enjoyed the complimentary wine in the evening and the breakfast in the morning. Very close to the airport and the price was good. We would stay here again if traveling to the Portland area.Genuine Hotels.com guest review
The hotel had it all! Great staff (except one grumpy night clerk who was NEVER nice or helpful!) good bar & food, great pool with a big hot tub, steam and sauna! Open 24 hours, we loved that! And super comfy rooms!! We didn't want to leave!!Genuine Hotels.com guest review
Only stayed one night before heading for an early morning flight. Staff was very helpful. Needed to run to Target & front desk had shuttle drop me off & pick me up. Great service! The room was in excellent condition. I will definitely stay again!Genuine Hotels.com guest review
The stay was all fine. The only thing that I didnt appreciate was when I called the front desk and asked for some small toothpaste packs and they said I would have to come down and pick them up. Not a big deal but I would have appreciated if they could have sent it through the room service.Genuine Hotels.com guest review
"Conveniently located and quiet."
Because we extended our stay we were locked out of our room. The reception desk was very busy and when Mr. Brian Olsen saw me and others standing in long line, on his own he started trying to help us. He went and opened our room, prepared new keys and even though we told him we would stop at the front and pick up the new keys he dropped off the keys […] at our room. He provided exceptional service with a smile!! Thank you Mr. Olsen. Read moreGenuine Hotels.com guest review
People above us were up all night. Hotel did nothing about it. Won't stay here again.Genuine Hotels.com guest review
We chose this property as an alternative to more expensive choices closer to downtown. I am pleased with the choice with the exception of the Tri-Met schedules don't permit going downtown hoping for a return late in the evening. We missed the last train at the Convention Center at 10:42 PM by only seconds which resulted in a $33.00 cab ride back to […] the hotel. Plan ahead if you intend to use Tri-Met. Otherwise the hotel was very nice; the breakfast choices were excellent and the staff is friendly and knowledgeable. I definitely would stay here again. Read moreGenuine Hotels.com guest review
Nice overnight stay before leaving for home. Good location and helpful staff. The breakfast was pleasant as well. My negatives are concerning the shower curtain, which had holes in it and the bottom of the tub had the non-skid surface that was stained and looked dirty.Genuine Hotels.com guest review
1st room was musty smelling so we moved to another room some tvs need updating it was clean though and very close to airportGenuine Hotels.com guest review
I travel each week for work. Great place, real conveniently located. The only thing this hotel could usesome updating but over all that didn't effect my stay. Great place!Genuine Hotels.com guest review
Overall it was all good, not great but worth the price. We were there just two nights would not stay longer. We had a nice large queen size bed that unfortunately was overly firm and uncomfortable. My husband enjoyed having a tv in the bathroom.Genuine Hotels.com guest review
We love this hotel. We stay here on all of our Portland trips.Genuine Hotels.com guest review
Convenient location to airport, friendly staff.Genuine Hotels.com guest review
very satisfied. never stayed at a shilo before.Genuine Hotels.com guest review
"nice property, poorly maintained"
rooms are very large. only a semi-wall between bedroom and sitting room. significant airplane noise in the sitting room, didn't hear it in the bedroom. many maintenance items: spa switch needs to be replaced, carpet in our room had a ridge, shelf where tv was removed wasn't patched, lighting is harsh, pillows were tiny and hard as a rock, bed not particularly […] comfortable, no in room safe, only tiny workout towels at the pool, free breakfast has only breads (no yogurt, eggs, cheese, hot cereal), listing should say 'free parking' while registered, Read moreGenuine Hotels.com guest review
I will defenetly stay there again next time we are in Portland..Genuine Hotels.com guest review
"fun center weekend"
By far was the best weekend stay that my family has enjoyed in years. The staff is family friendly and the indoor pool is open 24 hrs. Requested an extra blanket at 11:45 pm and even though they were fully booked and didn't have any left, I was brought a clean duvet within 15 minutes. GREAT free hot in the restaurant. Planning another trip soon.Genuine Hotels.com guest review
"Convenient airport shuttle"
I arrived late on Saturday night. Transportation to hotel was convenient and the man driving the fun was very pleasant. Room was very clean and bed was comfortable. Service in restaurant was friendly, food was excellent. I shall return :)Genuine Hotels.com guest review
"love the breakfast"
The suites are spacious and big, great for a family of 5. I booked 2 nights and we are given 2 wine coupons and 4 breakfast coupons. As we get back to hotel very late each night, we didn't get to use the wine coupons which closes at 11pm. Two choices for breakfast, buffet style which serves only drinks and bread, muffins, basically no hot stuff; or […] the breakfast at the restaurant. This is really good, we had 2 eggs, bread, ham, potatoes and coffee served at our table and the portion is just right. There is microwave and fridge in the room but we didn't get to use them. My teenage girls love the big mirror, lots of space for them to get ready in the morning. First impression of the suite is not so good cos you open the door and immediately see the sink. The toilet is a little run down and make very loud noises. Overall, we are satisfied with our stay. Read moreGenuine Hotels.com guest review
The room was spacious and the staff was friendly. Def would come back!Genuine Hotels.com guest review
"The hotel is older and showing signs of wear."
Though the staff is friendly, the hotel is showing signs of wear: carpets are stained, toiletries and beverage supplies in the room are sparse towels are thin. The overall mood of this establishment is rather dark.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Dear K. Thank you for taking the time to post your review of the Shilo Inn Suites, Portland Airport. I was happy to hear that you found the staff friendly. We are in the process of updating the hotel and hope that your next visit will reflect those changes.
"Nice hotel but night staff were a little rude"
The hotel is very clean and when we checked in the front desk staff were very nice and helpful. But around 2am our smoke alarm went off (apparently because of a dying battery) but when I called the front desk he acted like I was bothering him. I would stay at this hotel again but I was very disappointed in the service of the night front desk staffGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Thank you for your review and for being a valued guest. I sincerely apologize for the smoke detector inconvenience and for your reception when reporting it to the Night Auditor. I will address this immediately. Sincerely, T. Laib-General Manager
"Perfect for accessabilty to the airport."
We loved the suite. My teen aged grandson and I had a Junior Suite. It was just right for us....the privacy of the distinct areas is great. I will stay there again and again for overnights that involve air travell. I didn't like the distance of the dining room to get to the hot breakfast. I suggest you put both breakfasts in the same room.. However, […] we did not like the hot breakfast, neither the taste or the menu. Next time we will go for the cold breakfast.. Read moreGenuine Hotels.com guest review
The front desk people were a little shabbily dressed but provided great service. I was really disappointed with the shower head in the bathroom. Small places where the wall paper was peeling in our room. Aso had a non smoking room with a burn hole in the foot stool. Guess somebody smoked in there. It is in need of a renovation. The hot tub was hot but […] no bubbles and stuff was floating all over in the water. Sure didn't spend as much time there as I planned. But it was a good get away and I would probably stay again. One more thought the bed was divine. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Betty, thank you so much for your recent review on Expedia. I am happy to tell you that we are in the process of updating the guest rooms. We look forward to your return visit.
"Great service and beautiful rooms!"
So happy we found this place!!Genuine Hotels.com guest review
Our room was nice and spacious. It was very clean. There is a swimming pool. It came with the breadfast and coupons for free drink, although we did not use. The hotel is a bit aged but overall maintenance is good. The only complaint we had was that the pipe behind one of the bedroom walls made a loud noise when others use shower. Everytime it triggers […] a loud bang. It woke us up. We mentioned to the front desk when we left. Other than this, the value was good. Read moreGenuine Hotels.com guest review
This hotel is a real bargin. Large spacious suite with all of the amenities that you could want. Very clean with a friendly staff. free glass of wine or beer for each of us. We had a great breakfast buffet, but were told that this wasn't everyday. We wil stay here again.Genuine Hotels.com guest review
"Close to airport"
It was close to the airport. Shuttle to airport if needed.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Thank you for taking the time to post your recent review of the Shilo Inn Suites, Portland Airport. I am disappointed and concerned that you had cleanliness issues with your room, and appreciate you bringing it to our attention.
"Great for length of stay"
We were there 3 nights and 4 days, the room was a great size. We got coupons for a complimentary drink in the bar and discount coupons off of breakfast in the restaurant if we didn't want the cold breakfast bar. Beds were comfortable. The staff were incredibly helpful. Recommended to friends and would stay there again.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Thank you posting your recent review of the Shilo Inn Suites, Portland Airport. Your positive review is sincerely appreciated by the entire staff. Thank you again.
Great staff.... very helpful. Close to airport and Max station.Genuine Hotels.com guest review
Nice hotel. Great prices. Would stay again.Genuine Hotels.com guest review
"Very Good Value!"
While not everything was perfect, our 3 day stay was still a great experience, and we'd totally book here again. Staff was nice, the extra area in the "suite" was nice to separate me from the early risers. 24 hour pool was great for the kids. (Hot tub jets were not working, which would have been awesome for my bad back.) A hot breakfast in the restaurant […] exceeded expectations. Decor is a bit dated. And they do need to upgrade their TV's at some point, but now I'm getting picky. Try it out. All-in-all it was a great value for the money. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Portland Airport Dear Donesh: Thank you for your review of the Shilo Inn Suites, Portland Airport. We are sincerely happy that overall your experience was a positive one, and want you to know that we are in the process of updating the guest rooms and making improvements to the property.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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