"Moderately priced Back Bay stay"
Location is super for a Back Bay experience at a moderate rate. We've been there before. More or less a three star facility. The room was okay; no complaints, but, the bathroom was as small as I can recall in a hotel, particularly in the toilet area.Genuine Hotels.com guest review
Hotel was under construction when we visited, although you couldn't hear noise in our room on the 12th floor. Room was nice, alittle small but very clean everyday. Concierge was super helpful with local attractions!Genuine Hotels.com guest review
"Great hotel and event better staff!"
Great for the price and the staff was AMAZING- very friendly and helpful. Some parts a bit run down/ low end but the rooms have a vintage touch that is very charming. I will definitely stay here again! The hotel is also under renovations and it looks like it will be quite beautiful once it is completed!Genuine Hotels.com guest review
It was a great New Years getaway. The deal was a great price so we took advantage and made it a very special start to the new year!!Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We're so glad we could start your new year off with a bang! Thanks for your nice comments. Hope to see you soon!
Hotel was under construction and the stay was still great. Location is perfect!Genuine Hotels.com guest review
Dirty, gross & would not stay here again.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback. We are disappointed to learn that your stay was anything less than satisfactory and apologize for the challenges you experienced. Please be assured that this is not the norm as we try to be very diligent in providing excellent service to our guests. We hope you'll give us another opportunity to make amends.
"Fancy, Cozy, and Convenient!"
Overnight stay with my husband. We were looking for a nice hotel in a convenient location and we found it here! when we pulled up it looked very fancy on the outside and it is close to some great restaurants. The hotel is currently undergoing renovention but you can tell it will turn out lovely. The room was small but very cozy and warm. The bathroom […] was on the small side but really nice. Overall we enjoyed our stay and would definitely stay again! Thank you! Read moreGenuine Hotels.com guest review
Room extremely small, bathroom outdated and in poor condition. The carpet looked dirty and the entire hotel was under renovation so it looked terrible. Overall not great experienceGenuine Hotels.com guest review
"Great room. Lobby under construction"
Great stay. The common areas are under construction but otherwise a great stay.Genuine Hotels.com guest review
"Heads up short term/business travelers!"
This hotel is perfect for those traveling through who don't prefer the lower cost/rated chain hotels, but also can't justify spending over $300+ to your boss for a less than 24hr stay. The room was very small, but cozy and clean. Good Boston location. Had issues with the phone and hair dryer not working, but staff was quick to respond.Genuine Hotels.com guest review
Location was great; hotel is under major renovation now. We booked Boston Park Plaza online for certain rate but got over charged per statement.Genuine Hotels.com guest review
"No longer grand"
We were evacuated at 7:30am for a water leak. Room was uncomfortably hot.Genuine Hotels.com guest review
Needed to be in Boston for Christmas Eve. Hotel is undergoing renovations so first floor and lobby area looked like a deserted train station. However the room was comfortable and clean and the service was fine.Genuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel The Boston Park Plaza would like to thank you for taking the time to review us. It would be a pleasure to welcome you back during your next visit to our city.
"A Perfect Choice"
Everything about the stay was fabulous. The room, the staff, the location, the city of Boston. It was a perfect choiceGenuine Hotels.com guest review
Enjoyed our stay however disappointed hotel was under renovationGenuine Hotels.com guest review
"Park plaza not well organized"
I had booked a junior suite at Park Plaza. When I got there, the hotel said that they didn't have a junior suite one available and because I booked it third party, that they didn't have to provide it. For my 33 son and I, that left us in a room with one king bed, clearly unacceptable. With a lot of complaining they gave me a room that night with 2 doubles, […] but the keys they gave didn't work. In addition, the hotel is under construction so there was no place to sit while my son was sleeping without going to a nearby restaurant. The junior suite only had 2 towels, and only one thin blanket with holes in it for the pull out sofa. So we weren't happy with the reservation we made. Read moreGenuine Hotels.com guest review
"Great area, not great hotel under construction"
This hotel is under construction. We were not made aware of that when we booked our stay and felt misled. We woke up early to the sound of jack hammers! The hotel gym was also under renovation and what was available was limited and cramped. We enjoyed the friendly staff and the surrounding neighborhood was very convenient with shops, restaurants, and […] things to see. Read moreGenuine Hotels.com guest review
"Hotel under major construction!"
Wait until the construction is over. Hotels.com let me down by not informing me that the property is under major construction. No room service, you cannot get a drink in the actual hotel. We woke up on our romantic night away with banging at 7am.Genuine Hotels.com guest review
"Park Plaza in Backbay"
Front desk agent tried to tell me that my reservation was not for any specific style room even though if was for 2x double beds. Once she reviewed my reservation email she didn't say another word & dropped the $20 charge. The concierge had no idea of the new restaurants in the sea port district & had me hold whilst standing in front of him while he […] answered the phone & proceeded to help the person on the phone before me.... Otherwise the hotel is getting remodeled & is in a great part of town. Read moreGenuine Hotels.com guest review
We got there and were given a one bedroom, but requested a room with two beds. The Valet was $48 per night, but no one helped us with our bags, no one helped us with our bags the whole weekend. The door men never opened the doors. They need new staff. The hotel is under construction so parts of it are run down, but for the most part it was fine.Genuine Hotels.com guest review
We stay for three nights, great location very easy to acess everything. The rooms is comfortable . I will recommend this hotel .Genuine Hotels.com guest review
"Great location, Matchbox room! No compensation!"
My sister and I checked into the Park Plaza to celebrate her birthday weekend. We reserved a room with a Queen sized bed. The room was extremely tiny. It fit the bed, a desk and a bureau. There was very little walking space, and the bathroom was even smaller. It was so uncomfortable. The hotel couldn't do anything for us until the following afternoon. […] The following day, they moved us into a bigger room, but offered no discount or compensation for the inconvenience. Read moreGenuine Hotels.com guest review
"Look elsewhere, don't waste your money here."
Talk about an outdated, rundown, unkempt place. I would not go back if they were paying me to stay. Do yourself a favor, don't stay here. I checked in, was given a room that had awful stains on the carpet, which was also not clued properly to the sides of the walls. I called reception and was told that I was checked in into the room I purchased and […] they were sold out. I did not book a room that was in terrible condition, so I need to argue with he person to get me out of there. Tiny OLD bathrooms from the 1800's, very small room, zero luxury! There are little boutique places around the area that are well worth your money, don't stay here! Read moreGenuine Hotels.com guest review
"Great location, but lots of extra fees"
The Boston Park Plaza is located right down town about 1 block from the Boston Commons and the Arlington T station. There are many restaurants within an easy walk, and I felt pretty safe walking here by myself at night. The hotels. com price was deeply discounted from what this hotel usually costs perhaps because the hotel is currently being renovated […] or perhaps because mid December is not a peak travel time. This hotel looks like it used to be quite nice and I'm glad they are refurbishing it. The staff was very efficient and courteous and the room was clean and comfortable. However they charge extra fees for everything. If you want to use the internet that is extra, parking is extra, they have coffee and muffins in the lobby but you must pay extra for those. When I was checking out the lady in line before me was being charged an extra "baggage handling fee" because the staff had carried luggage up to her room. So if you're rich or a business traveler who can put those extras on an expense account this is your hotel. Read moreGenuine Hotels.com guest review
"Pleasant stay with a few minor issues..."
Overall, I was very pleased with my stay, however there was a little confusion with booking. There was an option to pay extra for early check-in at 10 am. I mistakenly assumed that this charge would only apply if I checked early. The rate ended up including this early check-in fee. I had to call the hotel to ask for a refund. So it was bit of a pain. […] Overall the room was very nice. The only area that needed some renovation/repair was the bathroom. Behind the toilet, the wallpaper was coming off the wall. Other than that, it was a very pleasant room. There was an issue with noise, however. The street noise was very noticeable throughout the night. I could also hear talking from the room next door. There was a locked adjoining door. The hotel staff were very courteous and the room was very clean with high quality linens. Read moreGenuine Hotels.com guest review
"Fun in Boston"
The hotel was very nice and very convenient to the Theater district where we were attending a Christmas show. However, we did have an unusual situation (I hope!) when someone across the hall was drunk and belligerent and security had to be called. I mentioned this the next morning since the whole episode lasted well over an hour. I was hoping they would […] offer us some concessions for our next trip but they did not. Read moreGenuine Hotels.com guest review
Excellent value and well located perhaps due to the refurbishment underway.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
Excellent stay. Great get away for couples. Close to everything, the common, TD garden and good places to eat.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you kindly for your review of the Boston Park Plaza. We are delighted that you enjoyed your stay and look forward to hosting you again soon!
Nice service..affordable and convenientGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback. Hope to see you again soon!
"Great Grand Hotel!"
Late week getaway for dinner & theater. Despite hotel undergoing renovation, all went fine!Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel The Boston Park Plaza would like to thank you for taking the time to review us. It would be a pleasure to welcome you back during your next visit!
"Old, needs a renovation!"
Very old fashioned and outdated furniture in room. Lacks maintenance. Very small room and bathroom.Genuine Hotels.com guest review
Terrible front desk serviceGenuine Hotels.com guest review
"One night in Boston"
I would return. The lobby seemed to be under construction. Rooms had been nicely redone. Noise from the hallways a little loud. Halls were were attractive with fresh paint & nice new carpet. Breakfast good. Location great. Competitive room rate.Genuine Hotels.com guest review
"Visiting Boston City"
I spent the weekend visiting my son and seven-year-old granddaughter. Aside from the freezing weather, I had a great time. Hotel is in a great location, near top attractions and two minutes from the subway. Rooms are large and comfortable. Excellent elevators and well-heated rooms. They need a kids' menu in their Statler Lounge. Front-desk people very […] efficient. Read moreGenuine Hotels.com guest review
"One foot in the shower!"
Nice place but tiny room...your right foot is in the shower when you need to use the facilities... Two adults couldn't pass each other at the foot of the bed. However it was a great stay with my beautiful wonderful girlfriend!Genuine Hotels.com guest review
"at first sad then became happy"
hotel staff (front desk) was awesome,even though there were some problems with my stay.but i will visit again and tell family,friends and co workers that it worth booking a room at the plaza.Genuine Hotels.com guest review
"Overpriced and Terrible: Never Again"
My wife and I attended a performance at the Wang theater. Since we live two and a half hours away, we needed an inexpensive place located nearby. The Boston Park Plaza is nearby and was listed for $77, a Black Friday special. We knew the hotel was old and the rooms were small but we felt that, at that price, it would fill the bill. However, the final […] cost was more than twice that. Even adding $40 for valet parking and taxes should not have brought the bill to nearly $290. For that price we wouldn't expect tattered, dirty carpet and bed linens with the texture of burlap. Read moreGenuine Hotels.com guest review
it was a good time...Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback. Looking forward to welcoming you back again soon!
"Nice cozy room...."
Nice, small, cozy room. Perfect for a short get away. Hotel under renovation but not inconvenient.Genuine Hotels.com guest review
We had a wonderful time celebrating my boyfriend's birthday here. We were even upgradated to a complementary imperial suite... It was beautiful! Very relaxing experience and in a great location.Genuine Hotels.com guest review
It is an Older Hotel but nice although it was a bit pricey. I guess that is Boston for you. The bathroom was a bit small and the toilet was jammed into the bathroom. A fan was needed in the bathroom. There was no AC in the room, just heat and it was fairly hot in the room even with the Thermostat turned down. I had to open the window to cool off in […] the winter. Otherwise it was OK. Read moreGenuine Hotels.com guest review
a rather tiny room. toilet looked like a public restroom toilet. TV remote hardly worked. Heater was weak. Good thing is it's a block from Boston Common. I hope for good things from the renovation.Genuine Hotels.com guest review
"Nice convenient location - would like free Wi-Fi"
Hotel lobby was under renovation however the rooms were nice. Be better if they offer free wi-fi in the rooms as they do in the lobby. Why is it if I didn't stay there I could use he wi-fi, but if I do I have to pay extra?Genuine Hotels.com guest review
Horrible managementGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Please accept my sincerest apologies for your negative experience with us. This is not reflective of our service standards and it is quite troubling to read we failed to meet your expectations. I hope you will give Boston Park Plaza another try on your next visit to Boston. Best regards, June McDougall Managing Director
"Great Location, Vintage Feel"
I was in Boston for business, staying 2 nights. The first night was at the Loews which is about a block away; great hotel: sleek, clean, modern, and great concierge & common area. The second night was here at the Boston Park Plaza Hotel... it's a good hotel for the price, can't beat the location but it's older. For some people this is a positive attribute […] and others not so much. There's over a 1000 rooms...it's a convention hotel. And I get it. I appreciate the tiny bathrooms, solid wood doors and the crown molding and trim. I appreciate the aging door men who could barely lift my luggage. I appreciate that this establishment is part of the historical hotel society. I also appreciate the newer parts under construction; including newer more modern rooms, restaurants and common areas being renovated. I would stay here again...price & location trumps styling. Read moreGenuine Hotels.com guest review
Hotel noisy, but great location and the beds were very comfortable. But room price was great for a beautiful, older hotel close to Back Bay, and theatre district. $10 cab ride to Faneiul Hall/North End...or take the TGenuine Hotels.com guest review
"Nice weekend in the city"
Renovations going on but still a great hotelGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thanks for your 5-star review. Please come back soon!
"Really just for the location of it."
This hotel looks nice and is in a very convenient location, but it's really not that nice inside. So many things on the inside need to be updated. That being said, my room wasn't that expensive so I can't really complain. On the plus side, the staff is very helpful and attentive and it was pretty quite so no noise issues. All in all, not a bad place […] to stay if you need something centrally located in Boston. But if you're looking to impress, there are plenty of other spots. Read moreGenuine Hotels.com guest review
Smallest room I have ever stayed in, couldn't even fit in the shower. Wake up call was late. Really disappointing, considering I have stayed here a few times prior and had a good experience.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback. We regret that you did not have a good stay with us this time but appreciate you being a loyal guest of ours. We hope you'll stay with us again in the future and try one of our larger size rooms!
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