All hotels in Waikoloa, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
69-275 Waikoloa Beach Dr, Waikoloa, HI, 96738, United States of America, ‏‎855-239-9485
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4.3 / 5Excellent

Score breakdown (from 923 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"Nice place!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, nice pools, calm ocean. Cool lava rocks all around.
Genuine Hotels.com guest review
1 night family trip Jun 21, 2015
Amy
US
4.0 / 5Excellent
"Overall of 1st Waikoaloa stay-5th Big Island visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was comfortable (our mattress needed changed for a new one soon), restaurant was good food($$), the gift shop was better than most, good lobby coffee shop, great pool area, fair to good beach-boats at beach, beautiful view and sunsets,luau was outdoors in the sun with a buffet/folding table style with service and great entertainment. The area was nice for a resort stay with a local shopping itinerary. A few local restaurants (3 Fat Pigs? unsure of exact name-was fantastic) (none of the 4 of us liked Macaroni Grill and was expensive for the quality) The rest of the island was a long drive, ie volcano, wet side, etc., also drive to Kona and airport was inconvenient.
Genuine Hotels.com guest review
4 night family trip Jun 17, 2015
Gail
US
2.0 / 5Fair
"Soul-sucking"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
It was a bit soul-sucking experience; Marriott manages to suck all the originality and spontaneity out of the Hawaiian experience and make it seem like a cut-rate Disney World attraction.
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2015
Daniel
US
5.0 / 5Outstanding
"Weekend Family Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a quick weekend trip with family from out of town. The Marriott is a great deal! The hotel room and hotel grounds are well kept. There are tons of shops and a beautiful beach to explore. We took advantage of the bay and did some snorkeling as well. I would highly recommend the Marriott for anyone staying on the Big Island. I have stayed in many hotels on the island and the Marriott is still my favorite.
Genuine Hotels.com guest review
1 night family trip Jun 20, 2015
Mathew
US
5.0 / 5Outstanding
"Hawaiian Dream and Convenience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and beautiful! Close to shopping and restaurants!
Genuine Hotels.com guest review
3 night business trip May 10, 2015
Tiare
US
4.0 / 5Excellent
"Nice and expensive"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel but tons of secret fees and the restaurants in the area are stupidly overpriced
Genuine Hotels.com guest review
1 night romance trip Mar 27, 2015
arielle
US
5.0 / 5Outstanding
"Happy in Hawaii"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Hotel is beautiful and in a fantastic location. The only down side is the $30 resort fee.
Genuine Hotels.com guest review
1 night family trip Apr 19, 2015
Amanda
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is an older property but well maintained, great location on the beach pool area very nice.
Genuine Expedia guest review
Other trip Apr 1, 2015
hannmann
US
4.0 / 5Excellent
"nice hotel -hidden resort "scam" fee"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This resort is very nice, except the resort fee which is just a scam and even taxed- it's worthless . If they lowered or lost the resort fee it would be great.
Genuine Hotels.com guest review
2 night family trip Mar 23, 2015
Ryan
US
5.0 / 5Outstanding
"2nd trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay ben there twice will go agin in the furture nice and peaceful
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a wonderful time in Hawaii. Very conviently located. The Expedia concierge was excellent.
Genuine Expedia guest review
Other trip Mar 24, 2015
anney
US
5.0 / 5Outstanding
"Nice hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Overall it's was nice hotel, but the air condition could only be set above 72 degrees. I am more of a 65-68 degree person.
Genuine Expedia guest review
Other trip Mar 21, 2015
LBJ
US
4.0 / 5Excellent
"Beach and gluten free"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We booked the breakfast buffet included option... Well worth it. If you eat gluten free, they provide bread, muffin, and other options, not to mention the omelette demo bar
Genuine Expedia guest review
Other trip Mar 20, 2015
james
US
5.0 / 5Outstanding
"Wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Went to Kona to bike the island. Kept my bike in the room during the stay. Hotel was wonderful and the service/employees were great. Recommend the Luau at the hotel, it was fantastic.
Genuine Expedia guest review
Other trip Mar 19, 2015
Gary
US
5.0 / 5Outstanding
"Very nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location! On the beach but also with easy walking distance to shops and restaurants. The rooms were very nice and clean. The pool area was great. Breakfast buffet was very nice (but spendy as to be expected). The ocean was very calm in this area so very nice if you have small kids but we have teens so we needed to drive to another beach for boogie boarding and surfing which was fine because we got to explore a little more.
Genuine Expedia guest review
Other trip Mar 19, 2015
Mom
US
4.0 / 5Excellent
"Overall a great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My overall experience at the hotel was great! I enjoyed the staff and the accommodations.
Genuine Expedia guest review
Other trip Mar 17, 2015
disc jockey
US
3.0 / 5Good
"Nice Resort with Lackluster staff"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The resort and grounds are good for the price although the restaurant and bar staff move on "Hawaii" time. They are slow and forget things often. Service at and around the pool is almost non existant so if you want food or drink you'll have to walk to the bar to get it and most likely walk back to pick it up. Rooms are clean. Beds are comfy. The pool and beach are above average.
Genuine Expedia guest review
Other trip Mar 16, 2015
Ricky
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I really love this hotel. The staff is great. The food is very good. Located in a location that us good if you don't want a big city feel.
Genuine Expedia guest review
Other trip Mar 16, 2015
anney
US
4.0 / 5Excellent
"Nice hotel-- perfect location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location for a laid back vacation, but close (within walking distance) to some shopping and restaurants. Approx 20 minutes from airport (kona/Kailua) 30 minutes from kona. Hotel staff was excellent, friendly and prompt! Room was fine, this is our second stay (3 years ago) & we must have been in a newer section previously because I do not remember the wear in the room last time! But with that being said the room was otherwise comfortable and well kept, only complaint was the toilet wasn't cleaned very well!! There was a dirty yellow spot on the toilet near the floor that was there when we arrived and was still there when we left! :-( excellent food!!
Genuine Expedia guest review
Other trip Mar 16, 2015
from montana
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Really love the proximity to two shopping center; they are right within walking distance; plenty of restaurant choices.
Genuine Expedia guest review
Other trip Mar 11, 2015
AGS
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Not impressed - the charm has worn off of this gem.. The service and food was not good.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in this hotel, because I was attending a meeting there. Here are my thoughts: 1. As a resort, the facilities were very nice. 2. Our room was very basic. It was fine, but it was nothing special. 3. These resorts quote you a "room rate" and then tack on an extra "resort fee" (about 15% of our room rate which galls me. The fee is non-negotiable and covers "WIFI" service (which is free at most places these days) and a few other incidentals that you usually don't use.
Genuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa
Aloha and thank you for taking the time share your experience. All feedback is an important element of our business and we value your opinion. Our Resort Activities program was developed to add value to our guest experience and the items were selected based on the needs of an average guest stay and represent a significant value. We apologize if this was not communicated to you. We work very hard with all of our travel partners to make sure that this information is available to our guests in advance. Again please accept our apologies and we hope to welcome you back again someday.
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent experience. Friendly staff, awesome location and great pool facilities. I highly recommend this hotel. The food at the main restaurant could be a bit better, but there are two major shopping centers with decent food courts.
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel. Wish I had more time to spend there, only stayed two nights. Pool and ocean are great. Wonderful way to watch the sunset.
Genuine Expedia guest review
Other trip Feb 27, 2015
diddyness
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Upon arrival I had to pay for staff to park my car or park myself. I couldn't check in and then park my car. Seemed inconsiderate. Hotel is in fairly nice condition, some upgrading is needed but nothing major. Room was quite small for the price.
Genuine Hotels.com guest review
2 night romance trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice snorkeling and morning walks."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
No microwave. Close to shopping. Pricey food and drinks.
Genuine Expedia guest review
Other trip Feb 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Good Hotel for the price in Kohala Coast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My experience here was good. First of all, nothing "went wrong" and the management of the hotel seemed sound. I never know where a hotel might trip but everything "worked" in this hotel: check in was easy, the grounds were beautiful, my room was kept very clean, valet service was fast and easy and inexpensive. I thought I got a very reasonable rate for mid-winter break season. Yes, this hotel isn't a brand new luxury property - we had to rough it and shower in a bathtub/shower and the rooms weren't huge, but similar hotels in the area cost up to double of what I paid. We had a nice patio that looked at the ocean. The pool wasn't impressive but was adequate. The beach is typical for Big Island - not perfectly sandy like Maui. I thought the snorkeling was great not too far from the beach and gear is included (1 hr/day) with the mandatory $30/day resort fee, which is pretty standard.
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is the second time we've stayed here. The rooms are spacious, and almost all of them have a decent view. The pools are very nice and not usually very crowded. The concierge does a great job finding activities for you.
Genuine Expedia guest review
Other trip Feb 24, 2015
Darrin
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel has great food, great views, and great service. Left from the Marriot togo on a booze cruise and whale watching adventure. It was amazing! I would recommend this hotel to everyone.
Genuine Expedia guest review
Other trip Feb 22, 2015
whale cocktails
US
5.0 / 5Outstanding
"Nothing could be finer."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were on the ground floor and the view was somewhat obstructed by a huge pile of landscaped lava rocks. The pools and hot tubs were great,the grounds manicured. The restaurant was a little too pricey, so we walked across the street to the Italian restaurant, and it was extremely good.
Genuine Hotels.com guest review
1 night trip with friends Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would definitely go again, best hotel on the island
Genuine Expedia guest review
Other trip Feb 17, 2015
chris
US
3.0 / 5Good
"Nothing Special"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is nothing special. It's perfectly fine. Nothing wrong with it. Room was decent. But it just felt like a decent hotel with a nice pool on the beach. It could have been anywhere. There was nothing about it that felt Hawaiian. Food at the restaurant was pretty mediocre.
Genuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa
Aloha and thank you for taking the time to post your experience. We do take all feedback seriously and are always looking for ways to improve, so your review is helpful. Thank you for the nice comments about our pool and beach.
Other trip Feb 16, 2015
CF
US
3.0 / 5Good
"One night stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Marriott is definitely one of the more dated resorts in the waikoloa area. While in a great location there are aspects of the room that could do with an upgrade including the bathrooms and balcony's. Having said that the staff are incredibly friendly and the proximity to the bay is first class. Finally, the pool area and poolside restaurant are below what would be expected from a marriott resort and in comparison to the surrounding hilton and Sheraton resorts.
Genuine Hotels.com guest review
Response by Waikoloa Beach Marriott Resort & Spa
Aloha and thank you for taking the time to post your experience. We do take all feedback seriously and are always looking for ways to improve, so your review is helpful. Thank you for the nice comments about our location and staff.
1 night romance trip Feb 7, 2015
Geoff
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful location, great staff, and good facilities. Our only complaint was the price of food/drinks in the restaurant, which was exorbitant. $18 pancakes, $16 mai tais, etc. We ate at several top-flight hotel restaurants in the area where the food was just as good or better, but significantly less expensive. We learned to eat/drink elsewhere after a couple of days. Otherwise, the Marriott at Waikoloa was great.
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"hotel review"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was ok but a quite pricey for what you received ... thought the brunch was priced way to high for what you got ... Service and location were good ....the people working at the hotel were very nice and helpful ...
Genuine Hotels.com guest review
10 night romance trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"very nice hotel close to beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we were upgraded to ocean view from pool view. view was wonderful on side away from pool and noise.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
"A resort with everything right on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were only here for one night but the staff were very accommodating to make the most of a short while. The resort is beautiful on a gorgeous beach & bay and room was extra comfortable. Our only complaint was a very high $30 per day resort fee.
Genuine Expedia guest review
Other trip Feb 3, 2015
Vicki
US
3.0 / 5Good
"one night stand"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel is the typical oversized resort facility with impersonal service, inconvenient parking arrangements and sterile public areas. It does not compare well with other Marriott properties. In spite of being a Rewards member, I was given a room overlooking the lobby roof. Since I was booked under the Hotels.com free night program, they probably treated me as a second class citizen.
Genuine Hotels.com guest review
1 night trip Jan 29, 2015
David
US
4.0 / 5Excellent
"Dated but comfortable with great beach access"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I recently stayed at the Waikoloa Marriott for a week in January. My husband and I arrived really late on a Friday night and were exhausted, ready to collapse in our room. We had great customer service checking in and were told our room was on the ground floor. That's not usually our preference, but we went with it since we were so tired. When we arrived at our room we found we had a room with two double beds, which was also not our preference as we're both tall and neither of us really fits on a double bed - not to mention we couldn't share a bed. After finding there were no other rooms available, we called it a night. After getting a great night's rest the first night, we never looked back and enjoyed every minute at the hotel. The ground room floor ended up making our buffet breakfast and the nearby pool easily accessible. Let's be honest - it's Hawaii, so we weren't going to spend a lot of time in our room. Beach access was really, really easy and we didn't take that for granted as we explored the island and found how tough some beach access could be. Even though the hotel was filled to capacity it never felt that way. We didn't have to wait in line at the restaurant, there were always plenty of beach chairs available and the beach never felt crowded. Sure, the hotel is dated and the bathrooms are tiny, but as a home base the Waikoloa Beach Marriott was perfect.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"PRICELESS"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were late arriving by 10 hours .. The next day DEBBIE at the front desk worked very hard to find rooms we had requested .. Her smile and bright eyes made us feel welcome and important .. It was wonderful !!! You are Lucky to have her on your team ! Thank You
Genuine Expedia guest review
Other trip Jan 22, 2015
Mema
US
5.0 / 5Outstanding
"Beautiful grounds and very friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel visit was all around a great experience. Every encounter with staff was friendly and helpful. The grounds are beautiful. The pool area is awesome and you can't beat the beach area for the best Kona sunsets. We will be coming back in September to get married and will definitely stay here again.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff did nothing to change my room after placing me to a room that only sees the roof.
Genuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa
Aloha and thank you for taking the time share your experience. All feedback is an important element of our business and we value your opinion. We apologize that we did not meet your room view expectations. We do the best we can to make sure all of our guests get the best room possible, but at times it is difficult when the hotel is very busy. Again please accept our apologies and we thank you for the nice comments about our location and ambiance.
Other trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"Awesome Hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
If you are looking for something more than a place to stay, Waikoloa Beach Marriot is the place. The Hotel might need some renovations but the staff is just amaizing. I will totally stay there again. Thank you for making our vacation memorable.
Genuine Expedia guest review
Other trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"Would Probably Stay Again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed here for our honeymoon. The rates seemed reasonable and the location seemed convenient. Try to book your airport transportation ahead of time. It's about a $70 taxi ride. The resort is between two mountains so its constantly windy. Very warm and sunny, just always windy. Shops and restaurants are in walking distance. Rental cars are on site. Pools are generally packed early until the afternoon, and all are kid friendly. No adult only areas. Staff was very nice, they gave us free glasses of champagne and chocolates since it was our honeymoon. Resort restaurant is pretty pricey, we took advantage of their 1/2 off night, the food was amazing. There's a restaurant on the beach that's priced a little lower and has a great view. It's about a 10 minute walk from the resort. Luau was fun, basically what we expected. Upgraded to premium seats, definitely didn't have to for a view of the stage, but glad we did, the apps were awesome! Concierge ladies are very nice, but misleading. Despite what they tell you, Enterprise's rates were cheaper than theirs. Also excursions booked yourself over the phone we're cheaper and offered better times. Spa books up FAST! Call ahead before you get there, or book on your first day. Don't advise using room number to pay at pool, we did it twice and received three charges on our end of stay bill. 1 wasn't ours, 1 was, and 1 was fudged to drastically increase their tip. The front desk attendant was very accommodating to fix this.
Genuine Expedia guest review
Other trip Jan 13, 2015
Ferrin
US
5.0 / 5Outstanding
"Nice hotel right on one of the few sandy beaches"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Food is relatively expensive, but typical of resorts. Excellent quality with very friendly staff.
Genuine Expedia guest review
Other trip Jan 7, 2015
Dan
US
5.0 / 5Outstanding
"Had everything...great size. No need to leave"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pools were warm, very cool sand beach, may need a few more waitstaff at the pool and bar during that Holiday week.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"Great location. Accommodation was okay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Positives: -The hotel is located next to the beach so it is very easy to go swimming/snorkeling/kayaking. They also provide beach towels. -The hotel swimming pool does not close. -The fitness center was better than other four star hotels with decent equipment. -There was a fish pond next to the hotel with so many fish that was very interesting to observe. -The bed was a little firmer that other hotels which I liked. Negatives: -There was a constant whining noise in the room that ruined my sleep. The bathroom fan was always on (no switch to turn it off) and that was contributing to it. Also the refrigerator was a little loud. But there was also some other noise from outside that I don't know what it was (maybe the a/c fans or something). -Toilet would not flush sometimes because it was getting clogged, but it would fix itself after a while. -The bathroom pipes were rattling some times. -We had lunch once at the hotel restaurant and the food was not tasty, the portions were small and it was on the expensive side. We did not try the restaurant again give that bad first experience. -The breakfast buffet had less options that expected from a 4 star hotel. -Too many kids in the pool area , so it was too loud.
Genuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa
Aloha and thank you for taking the time to post your comments. On behalf of the Waikoloa Beach Marriott Resort & Spa, please accept our apologies for the numerous challenges you experienced during your stay. All feedback is an important element of our business and we value your opinion. Your comments will be shared with the departments involved and used to improve customer service. We do have a maintenance program in place so you shouldn’t have had any plumbing problems and we apologize for that. Our Restaurant prices are in line with other properties in the area but they also offer some great daily specials. Our pool area is popular with families and when the hotel is busy, we agree it can be noisy. Thank you for the nice comments about our location, beds, pools and fitness center.
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We enjoyed our stay at the Marriott. The staff were very friendly and the service was excellent. The hotel is well located - near shopping and on the beach. Rooms are nice - a little worn and could probably use some updates, but overall well maintained.
Genuine Expedia guest review
Other trip Dec 31, 2014
S
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great people at the bar/restaurant/recreation areas.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice, kid-friendly hotel close to the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel located close to the beach. You can rent paddle boards, boogie boards, hydra bike, kayaks from a shop right on the beach.
Genuine Expedia guest review
Other trip Dec 29, 2014
Neel
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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