"Close to Waikoloa Bowl"
The staff was friendly and helpful, the accommodations were comfortable, and the location was convenient for the activities we planned.Genuine Hotels.com guest review
"Great hotel for our honeymoon"
The hotel was great, when we arrived the check in process was fast and we were directed quickly to our garden view room, the view was excellent and we even had a partial ocean view coming out to the balcony. The room was clean, good size, and the bed was very comfortable. The hotel has many pools that you can enjoy, and access to the beach if you prefer, […] shade is better at the pools but is hard to get in a day when the hotel is full, the bar and restaurant are ok and offer many specials during the week, including aloha hour every day. The staff was very welcoming every time, and they always answered our questions with no delay. One great point of this hotel is that they have an Expedia Local Expert counter in site, where you can make reservations for many of the big island activities. The hotel have a local shop (gifts and sundry) where you can grab any last minute items, snaks, and souvenirs and is very convenient. Also right in front of the hotel in the beach is the Ocean Sports cabin, and they offer many water sports activites, and also have special days where you can have an all activites pass for a special price, and it is great! We also recommend the luau and the snorkeling trips. Also convenient is that they have two smal shopping malls, the Kings Shops, and the Queens Market, is not for doing your normal kind of shopping, but if you are looking for beach fashion you will be pleased. Overall it was a great experience for us! and we hope we can be back soon! Read moreGenuine Expedia guest review
The hotel offers little workshops on lei making or basket weaving or hula dancing etc. which were really fun. I also enjoyed the island introduction the first morning I was there. It gave a lot of things to do on the island.Genuine Expedia guest review
"Elegant and Friendly"
This hotel offered the elegance and beauty adults want in a Hawaii hotel while still a friendly place for children to play and splash. The access to the beach is amazing and the pools are wonderful. The hotel coffee shop has yummy breads, drinks and muffins. The hotel store has cute gifts and great snacks. Both for good prices especially based on the […] cost of everything on The Big Island. Love that this hotel is close to restaurants and other shops. Rooms are spacious and comfy. The front desk was super nice and accommodating. Read moreGenuine Expedia guest review
This was my 2nd stay at Waikoloa Marriott, and I will most likely stay there again when visiting family who live north of Kona. The rooms are comfortable, with price options dependent upon the view, e.g., pool, ocean, mountain/garden, and size. This gives guests flexibility to decide how much to spend and what other things they want to spend their money […] on. The resort actually has 3 separate pools, clustered together, so there is always plenty of room for water play; one is very shallow with a sand bottom, intended for very young children. The restaurant is just a few steps up from the infinity pool, with an outdoor terrace available. In addition, drinks and food can be ordered and delivered at poolside as well. The ocean, and activity amenities are a short, flat walk from the pool area. Wonderful sea turtles sometimes sunbathe on the sand in the less busy area of the beach. My only complaint is that the menu choices are somewhat limited. I have family who live in the area, and being able to stay close by, but having the opportunity for some privacy for all of us, makes a vacation perfect. Read moreGenuine Expedia guest review
"Great for couples, ok for families"
Its way out there so couples would like it. families need to be closer to konaGenuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa Thank you for taking the time to post your comments. All feedback is an important element of our business and we value your comments. There are many family activities in our area, but some require driving. It’s a big island, there is a lot to explore, and we agree, Kona is a larger city. We do hope to welcome you back again to the Big Island of Hawaii in the future.
"Koi Pond and Towels at Beach Gone"
Although our stay was great, there were recent changes ti the hitel that were disappointing. The koi pond and the towel service at the beach were gone. Also, we have stayed at this hotel five times but they do not seem to know this when we check in each time. And although our stay was great, they have cheap looking plastic lighting fixtures in the entry […] way that look like they were bought at Kmart. They used to have beautiful carpet entry with amtique canoes and authentic Hawaiian music in entry way. The fire pits on balcony and nuce sitting area are a plus. They may have deleted the art gallery too. We did not see it.great hotel but missed Hawaiian decor in entry. Read moreGenuine Expedia guest review
"Felt like paradise"
Wonderful sunsets Shopping within walking distance Pools and beach were perfect Would go back in a secondGenuine Expedia guest review
"comfortable rooms always awaited us"
We had a busy away from the hotel experience for much of our stay. We would look forward to clean , comfortable rooms upon our return. The staff always greeted us with a smile and an Aloha (from the gardeners, housekeeping, store clerks, pool attendants, etc)Genuine Expedia guest review
"Good location with great beach access"
We are Silver Elite members and hold a Marriott Visa. Upon check in we were told that we are slated for a ground floor pool view room but she could give us a higher floor. She put us on the top floor and we had a beautiful pool and ocean view. The rooms are small but comfortable. I had come from a week at the Fairmont Orchid and the little details were […] missing - no make up mirror, no turn down service, no shower cap, q-tips or cotton balls, but the bed was comfortable and clean. I was disappointed that there were only 7-9 umbrellas at the pool. There were several cabanas but they were $50 a day rental and really the only good option for shade at the pool. Tradewinds were up and the pool attendants lowered the umbrellas most days we were there. Read moreGenuine Expedia guest review
"Not good at all .."
I do not like this hotel at all .. Not clean .. Very pricey .. People not friendly ..Genuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa Aloha and thank you for taking the time to post your comments. It is appreciated when guests take the time to let us know when we have met or exceeded their expectations as well as areas of improvement. Our goal is to always provide genuine care and aloha and it seems from your comments that we weren’t 100% successful. Please accept our apologies for the challenges you experienced.
We had such a wonderful time! We will definitely stay there again if we come back to the big island!Genuine Expedia guest review
"Great Beach Access"
Great room overlooking bay and beach. Pools okay, not enough shade to go around but if you like sitting in the sun this is the place. Tours available from on site staff and we experienced several. Nice to have shopping and restaurant options with in walking distance. Staff was friendly and accommodating. We truly enjoyed our stay and will be back a […] gain. Read moreGenuine Expedia guest review
Our stay at this hotel was great and convenient for foods and other beach activities. Google gps don't give direction to this hotel directly and send you straight to the beach. The $25/day resort charge is too expensive!Genuine Hotels.com guest review
"Nice resort at the beach"
Very nice resort, excellent staff. The pools were great and the room was great too. Great place to go on vacation but was a bit pricy. I would recommend it to all my friends.Genuine Expedia guest review
"Stay for Ironman"
Stayed there for Ironman. The staff not supportive of the event not friendly. Not convenient to the race.Genuine Expedia guest review
"Nice hotel with a great beach."
The big island is really easy to get around by car. If you plan on staying on only the big island, you might want to stay a couple of days on the Hilo side and a couple of days on the kona side. Check before you rent a helicopter that there is actual lava flow. We spent the bucks and there was no lava flow :((.Genuine Expedia guest review
It was a fun place to stay with lots available to do. The concierge, Amanda, was excellent. She gave us a very informative presentation and helped us book some excellent excursions. The hotel staff were all very friendly. We had an ocean front with an excellent view and were glad we had gone the extra dollar for that. The grounds were well maintained. […] Self parking was close by and included. There was excellent shopping (King and Queens Shops) within a few minutes walking distance. There were plenty of chairs around the beach and the pool. It was a good central location for planning outings to other parts of the island. It was much less crowed and more pleasant than staying in "downtown" Kona. Read moreGenuine Expedia guest review
"Excellent resort to stay in"
We came for our daughters wedding. Great hotel - excellent ammenities. Your staff made us feel welcome and your food was excellent. I loved the little touches like the tiki lights at night that led to the beach and the entertainment on weeknights. We really loved the shopping around the hotel as well.Genuine Expedia guest review
"A true resort"
One of the best resorts we have stayed in. Beautiful pools, picture perfect scenery and a serene beach just on the back of the pools. Docking one point because I saw one roach and a mouse on the property - not in the rooms, but on the outside.Genuine Hotels.com guest review
"Booked early and received a great Expedia rate."
I was pleased with my overall stay. Resort fees are 25.00 per day. Booked a great ocean view room because the price was not much more that the standard room rate. Mall right next door with great dining options. Hotel pool food was very good.Genuine Expedia guest review
Everything was great. I only had a little trouble with the pillows, they were a bit uncomfortable, otherwise everything was perfect.Genuine Expedia guest review
"Good for Solo Travelers"
This was my first vacation where I traveled alone. I am a single female and felt very safe here. I saw security walking around the grounds and staff seemed to check in and watch out for me, knowing I was alone. The hotel was close to shopping and restaurants, within walking distance. There were always open chairs by the beach and the sports rental staff […] was very helpful. There were also lots of open chairs by the pool, never had a problem getting a chair or towel. The bar staff was awesome and the restaurant was good. This was exactly the type of vacation I wanted.... relaxing and lazy! This is one of the most quiet hotels I've stayed in- not too many kids, quiet hallways, and quiet neighbors. Maybe because it was the off season? It was exactly the vacation I wanted and everything I had planned for staying at the Marriott. Read moreGenuine Expedia guest review
"Everything we wanted in Hawaii"
Perfect stay. The food at the restaurant was delicious. Take advantage of the discount nights. Our room was right next to the pool and gym. Beautiful facilities.Genuine Expedia guest review
Comfortable stay. Not perfect but good for what you pay for.Genuine Expedia guest review
We only stayed one night at this hotel. The entire hotel needs updating, but it was okay. The only real issue that we had was no hot water, which is important after a long flight!Genuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa Aloha and thank you for taking the time to share your experience. We take all feedback seriously and are always looking for ways to improve. Please accept our apologies for the challenges you encountered with the hot water, but without all the information it’s difficult to say what this problem was or if our Engineering Department was working on it. We are always upgrading and renovating with new carpeting next on the list and we agree that this is a great location.
"Great family oriented resort"
The staff was really nice and gave you that welcoming feeling.Genuine Expedia guest review
"Hotel is ok..."
Long wait at the check in desk and the staff is rude. I had a gift card that I was supposed to pick up for the Spa when I checked in and the front desk acted totally put out that they had to call the Spa and find out where it was. I left my coach watch in the hotel after checking out and I have called the hotel 3 times since and each time I am passed […] off to security with a promise of a return call and no one calls back. I wouldnt stay here again due to the staff. The hotel itself is very nice and close to the beach with great views. Read moreGenuine Expedia guest review
"Nice hotel, close to the beach."
We had a garden view room on the second floor. The view was pretty, in fact we could actually see the ocean in the distance. The bed was very comfortable, shower was really nice too. Rooms were pretty sound proof, could not hear anyone in the hallway which was nice. The only negative thing about the room was the A/C. It only went down to 65 degrees. […] We got really hot at night. The last few nights we just used a sheet. Normally, we like to have a fan running constantly but the A/C would not allow it. Other than that, enjoyed our stay. Read moreGenuine Expedia guest review
"Vacation with 2 teens"
Took my 2 teen kids to Big Island. Hotel was excellent; great staff, beautiful pool and deck setting, in A Bay with good beach. Location is a little ways from Kailua, shopping, etc. if that matters to you. Also too far to drive around island to see Volcano NP/ Hilo. Get hotel on that side for days you are there. But for days on west side, Waikoloa resort […] area is amazing. Read moreGenuine Expedia guest review
Restaurant meals are to expensive. The hotel was excellent. The Luau was excellent.Genuine Expedia guest review
"Great beach location"
Close to a great beach, walkways over fish streams and a great pool. Walking distance to a grocery too.Genuine Expedia guest review
Extremely impressed with everything (except food prices at the hotel). There are cheaper options, but it takes some time to figure out where/what they are. Would recommend The Harbor House, Café Pesto, Lava Java. The Queen's Marketplace serves meals in their deli and the portions are huge. My husband and I could have easily split them. You can save […] a LOT of money going there (especially for breakfast). Explore the beautiful beaches that made out trip very memorable. Sometimes difficult to find but well worth the effort. Booked the Manta Ray tour (unforgettable experience) with the Expedia concierge. Can't wait to go back and will stay at the Marriott Waikoloa again! Read moreGenuine Expedia guest review
Great location with beautifully landscapes grounds that are historically preserved. Would recommend water shoes since water is somewhat rocky but have to expect that on a volcanic island. Excellent Monday half-price, dinner special that was very well prepared with generous portions. Staff was friendly and helpful. Infinity pool was wonderful. Resort […] is short on king-beds so when reservations say "can't guarantee request", believe it. Only negative was sharing 3 night, ground-level stay in a cabana room with 3 hard-shell beetles and one centipede. Read moreGenuine Expedia guest review
I really like the hotel and the people very nice and had a wonderful time.Genuine Expedia guest review
"Hotel had nice beach access"
We had a pleasant time at this hotel. The location was nice, the beach provided decent snorkeling and palm tree shade. The hotel could some repairs; exterior stairwell showed signs of crumbling, hotel room bathroom was not cleaned well and the tub caulking was moldy. The hotel restaurant food was not all that good. Go across the street for better meals […] at better prices. The live music in the evening was really good. Read moreGenuine Expedia guest review
Our second visit was lovely, but the property showed a little more wear and tear from a year ago. The staff were helpful when approached, but we did not receive the warm welcome that we had the year previously. This property is great if you would like beach access and pools, we used both daily and felt it was the selling point. The one restaurant is […] over priced but there are specials on different nights and their breakfast buffet is a nice treat but not afforadable daily. Read moreGenuine Expedia guest review
"Perfect hotel in ALL aspects!"
Overall, the Waikoloa Beach Marriott is a wonderful resort. All amenities were excellent from check-in to check-out. SERVICE, staff, food, pool, beach, and the BEST Luau in Hawaii. We WILL be back!Genuine Expedia guest review
It was a very nice stay. If one was to stay in Wiakoloa I would highly reccommend staying at the Marriott. I would not necessarily reccomend staying in Waikoloa itself unless you only wantto relax. Very few restaurant or dining options. We kept having to drive 20 miles south to Kona for our meals. But then again it is Hawaii and the 20 mile drive is […] scenic and better then any 20 mile drive in the cities on the mainland. Read moreGenuine Expedia guest review
"Great resort on the beach"
Loved the room, wish there would have been a microwave in my room. The food in the resort was expensive and limited. The beach area was awesome pool looked great too but I never used it since the beach was right there. Loved the luau on grounds.Genuine Expedia guest review
"Love this hotel, so near the beach"
Staff are very helpful at check-in and throughout my stay. The beauty of the bay, visible from the open lobby and a short walk from the hotel is incredible. The pools are great- a variety for kids and adults. Such a comfortable infinity pool that is never crowded. You can lounge around the pool or walk down the path to the beach. The rooms are quiet, […] new TVs were amazing for viewing the Merrie Monarch festival. I have stayed here many times. It's not the highest end hotel on the Kohala coast but it is perfect in location and for a limited budget. Having the Queens and Kings shops nearby gives lots of options for meals; however the hotel restaurant food was very good. I will continue to return to this hotel whenever I need a dose of Hawaii Island! I spent my days with an early swim and some sun then drove to sites during the day. I even enjoyed coming back to my room for a little rest in the afternoons. Read moreGenuine Expedia guest review
This was our first visit to Hawaii. I know what all the buzz is about now. It is truly heaven on earth. We loved our stay at the Marriott, the staff was more than helpful. If you needed help with anything they are so happy to help you and take care of you and make your stay pleasant and inviting. You will want to go back. The first night there at check […] in I met a couple that told me it was their third time back to that resort. I know why. There were plenty of places to eat and shop nearby and lots of hiking and other outdoorsy things to do. The weather was always beautiful. We saw sea turtles everyday on the beach and in the water. I recommend a parasailing/snorkeling adventure with Ocean Sports, best crew around very knowledgable and went out of their way for you. Five stars all around. Read moreGenuine Expedia guest review
"It's just okay."
My husband and I stayed a week at this motel for our 30th anniversary. We found the overall environment just okay. Nothing outstanding. The hotel, bar area and common lounge area were dated. Carpets dirty and worn, wallpaper coming off walls, and paint chipped. Very disappointed. Wouldn't stay here again for the money. The concierge service was really […] helpful. Read moreGenuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa Aloha and thank you for taking the time to post your experience. All feedback is an important element of our business and we value your opinion. Thank you for the nice comment about our Concierge Desk. Your comments regarding the carpets and wallpaper have been noted, and we agree that they are in need of replacing. The good news is that new carpeting is one of the projects that has been approved and should be taking place sometime this year. Thanks again for the feedback.
"Loved the fish ponds and bar area"
I loved being able to look out at pool and ocean area to enjoy the view and be able to see the kids. I also loved the pathways and ancient historical stuff.Genuine Expedia guest review
"Beach front, with interesting trails close by."
I enjoyed the pool and the beach front area. I also liked how there were a variety of places to eat within walking distance. The King's Trail petroglyphs were also really cool, but make sure you wear good walking/hiking shoes for that.Genuine Expedia guest review
"Room lacked certain necessities - microwave"
Room needs to include microwave oven to heat up leftover food with a small set of plates & utensilsGenuine Expedia guest review
Response by Waikoloa Beach Marriott Resort & Spa Thank you for your comments. Microwave Ovens and dishware/utensils are available upon request. We have shared your feedback on the parking lot plan with our Security and Engineering Department. We hope to welcome you back to the Waikoloa Beach Marriott in the near future.
"Awesome Stay at the Marriott"
We had a great visit on the island and our stay at this resort was awesome. The pools are lovely and great for families. It's quite a walk to the beach but it is on the property. There are many activities offered on the beach. Three days were not quite enough to enjoy every thing but we were there to relax. So it was perfect for us. The rooms are quite […] large and the beds are super comfortable. The buffet breakfast was very nice and the prime rib and crab buffet was delicious. Read moreGenuine Expedia guest review
"Excellent hotel, great pools, direct beach access"
The place was great. Very busy but that's to be expected. Room was pleasant, a little unsteady with room temperature but never unpleasant. The pools and spas are great but busy at almost all hours. Really great workout facilities for a resort hotel, pretty impressed. The breakfast is wonderful!! The restaurant is really altogether great but as to be […] expected at a hotel, a little pricey. But heck, you're in Hawaii, get the breakfast buffet at least once (um, buttermilk waffle in coconut syrup, yes please!!). Read moreGenuine Expedia guest review
"Nice hotel near the beach with fabulous service!"
Staff were all focused on customer service, always. We were comfortable and within easy walking distance of the beach, shops, and restaurants in all price ranges.Genuine Expedia guest review
"Very nice hotel. Wonderful views. Family friendly"
The experience of being on the big island was amazing. Everyone was so friendly. I did not want to leave. The people are so warm and welcoming. I enjoyed the fact that they actually care about the environment. Such a nice place. You feel very safe and secure on the island as well. Very laid back. In the smaller areas most everything is closed by 10:00 […] p.m. Really had the most serene experience. Can't wait to go back. I am actually looking to relocate there after this trip. that is how wonderful it was. have never been anywhere else that feels like this island Read moreGenuine Expedia guest review
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