Great Location.Genuine Hotels.com guest review
"Best Location in Key West"
This hotel is in the perfect location in Key West. We fell into by luck, but after being there a few days we realized we hit the jackpot. The rooms are bright and clean. The gym is large and has more than enough machines. the food was delicious and there are many opportunities to sit on the water and enjoy your meal. All you would expect from a Weston. […] We will be back. Read moreGenuine Expedia guest review
Wifi coverage and speed is slow. Great location to all the attractions.Genuine Hotels.com guest review
"Great place to stay in Key West"
We had a great time at the Key West Westin. The staff was very professional.Genuine Expedia guest review
"2 NIGHTS AT THE WESTON"
VERY NICE HOTEL/LOCATION....BUT FOR $300 A NIGHT I RESENT HAVING TO ENDURE A WALL AIRCONDITIONER CYCLING ON AND OFF ALL NIGHT LONG. AFTER ALL, YOU STAY IN A NICE PLACE FOR A GOOD NIGHTS SLEEP - RIGHT?Genuine Expedia guest review
"Great hotel in the heart of it all"
We were very satisfied with everything regarding our stay. Everything was exactly as described and pictured, the staff was very friendly and knowledgable, and we will stay there next time.Genuine Hotels.com guest review
Location, location and location. That was what we paid for and that was what we got. Watching the sunset from the Sunset Bar was priceless.Genuine Expedia guest review
Uncomfortable to walk to another building from the lobby.Genuine Expedia guest review
"Nice hotel on the waterfront and Mallory Square"
The hotel is located near all the attractions and for grandparents with an eight year old this was great. We were able to walk to restaurants, tours, museums and Mallory Square. The pool was a big hit with our grandson and OK OK me too. Great week for all of us.Genuine Expedia guest review
"Best resort we have stayed at"
We checked in at about 4:00 PM and at first we got an excellent room but a terrible view. Went to book our activites and they had the desk give us a much better view. The resort was right in the thick of everything. I can't say anything bad about the resort. Good food, excellent service very well located. We could walk to everything.Genuine Expedia guest review
Excellent the services latitude restaurant the bet on services and locationGenuine Hotels.com guest review
"Great place to stay near Duval Street!"
Staff was warm and friendly. Very nice room with a wonderful view!Genuine Expedia guest review
My wife and I really enjoyed our weekend getaway. The service was very good, everyone we spoke with was exceptionally nice and polite. Any questions we had were answered promptly. We had a wonderful experience at the Westin. Late Sunday checkout was wonderful, we were worried we would have to carry our luggage around til it was time to leave for the […] boat and we didn't!! Read moreGenuine Hotels.com guest review
"key West Westin"
Fromtne moment we arrived until leaving it was a great experience. I never write reviews but we had such a great stay that I felt I needed to share. The hotel was spotless, the staff could not do enough to accommodate us. Some reviews I read before booking had complaints that the cruise ship docked in front of the hotel , that did not affect our stay […] at all. The only issue with the cruise ship is the town was more crowded for a few hours which you will find wherever you go and the cruske ships dock. No need to rent a car to stay here, everything is within walking distance, restaurants, Duval Street, shopping. Read moreGenuine Expedia guest review
"close to everything in Key West"
Hotel location is very good.Genuine Hotels.com guest review
"Best Hotel in Key West considering the location"
Really nice hotel. Great location with the pier and the fact that it is in the middle of all the nightlife action in Key West.Genuine Expedia guest review
"The westin key key west resort and marina"
Nice stay.the sunset there is beautiful, close to the stores an restaurantsGenuine Expedia guest review
"Decent hotel - not worth the price"
The pool is extremely small compared to the picture. The main lobby is separated from their rooms. It took us almost 30 minutes to get our bags to the room. The beds are comfortable and the room is clean, but the rest of the hotel is somewhat dingy, and only one elevator worked. Overall I would rate it better if it was not a 4 star hotel and priced […] according to the rating. Read moreGenuine Expedia guest review
"Nice Hotel closed to the City"
Great hotel, super sunset view from the sundeck. We had a Suite with a great oceanview. Every day was fantastic.Genuine Expedia guest review
"Wonderful stay. Oceanview with many sites to se"
We loved our days in the Keys. Wonderful hotel. Would stay again. Had ocean view. We were upgraded to a 2 bedroom, 2 bath suite with living room and kitchenette. Perfect for the 4 of us.Genuine Hotels.com guest review
"Key West Adventure"
Stayed at the Westin in Key West for four nights. Great stay and the facilities were immaculate. Location on Key West is perfect. Close to marina, restaurants, and entertainment. We will return again.Genuine Expedia guest review
Stayed there years ago and wasn't all that impressed but I'm glad we have it another chance. Wonderful experienceGenuine Hotels.com guest review
"Fantastic and Worderful Hotel"
From all the times I am stayed in Key West by far this hotel is a wonderful ocean front property, the view is spectacular, rooms are very nice kept, friendly employees.Genuine Hotels.com guest review
We had an awesome trip and will definitely be back. No complaints. Everything was as promised and even better. Great and friendly staff.Genuine Expedia guest review
Key West is the greatest everyone needs to visit at least once.Genuine Expedia guest review
"Great location for the sunset and sunrise."
The staff was very nice to help me upgrade my regular room into a ocean view front room when I checked in and led me the ways clearly. The room was clean and comfortable, and had a great experience to watch the sunset at the balcony.Genuine Hotels.com guest review
"Great location to activities and shopping."
The hotel is great. Out of 5 nights, however, our room was only cleaned 3 times.Genuine Expedia guest review
"Close to everything! All in walking distance.."
Great staff, helpful, clean and safe, Close to all activities,would stay there againGenuine Expedia guest review
"Nice hotel. Wonderful views & close to Duval St."
Very relaxing and fun. Everything was within walking distance. The hotel staff was very nice and friendly. We enjoyed the option to take the boat to the beach at Sunset Key and spend a day on a great beach.Genuine Expedia guest review
"Not as good as I wished"
First thing was we arrived at 1230 on a Sunday and had to wait over 4 hours for a room. They "lost" our dinner reservations for an anniversary dinner for my wife and I. Our first room was dirty, had garbage on the floor and the bed was broke, they moved us to a new room and again had to wait for 4 hours for another room. Not a good experience and not […] very hospitable of the hotel and their staff. Read moreGenuine Expedia guest review
Friendly Staff, Clean Room, Great Location. We were very pleased. The hotel is right in the middle of the things we wanted to do and see.Genuine Expedia guest review
We booked a room with two queen beds. When we arrived they were full except for a room with a single king, and offered a roll-away in addition. This caused us to have to upgrade, for an additional $150 per night of coarse....Very unhappy about not having the room we booked. Cleanliness of the hotel was good, and the location was great. Staff was not […] willing to help, and had a bit of an attitude. Managers were friendly and helpful. Too bad you had to get to manager level to get good service. With a more friendly staff, this could be a great place to stay. As it is, it is only average. Read moreGenuine Hotels.com guest review
"Not what I Expected"
FOR $350.00 I was expecting a lot more than just a regular room... I'm sure I can get a bigger room with the same quality at Marriot's for only $100... This is just a regular hotel overpriced.Genuine Expedia guest review
"Excellent location near the water with a nice view"
The hotel staff were very friendly, helpful and courteous. The appearance of the resort was pleasing and fit the decor of the area. The Bistro restaurant had an excellent breakfast; one thing to tell customers about is the Sunday brunch. Had we known about this option, we would have encouraged our entire party of 20 to attend the brunch.Genuine Expedia guest review
"Great view, great location"
We were so happy that we chose this hotel. The location to everything we wanted to see and do was ideal! We received a room upgrade when we checked in and the view was wonderful. In spite of the close proximity to Duval St., our room was quiet. All hotel staff that we came into contact was very friendly and helpful. We would stay here again and recommend […] this hotel to friends and family. Read moreGenuine Expedia guest review
"Nice hotel. Located in a good area with lots to do"
I enjoyed the vacation. I would just advise individuals who do not use credit cards that they may have a problem with the fee the hotel wants to hold on your debit cards. This hold will remain on your card for 7 to 14 days; you are force to sign an acknowledgment at the desk. I was not informed of this policy. if i did not sign or if I did not have […] a security deposit of $250 I would have been put out on the street regardless of the fact that I paid for my trip in full. Many individuals do not travel with this type of cash and do not use credit cards. buyer beware. Read moreGenuine Expedia guest review
Great staff, facilities and location to attractions. I would definitely stay here again.Genuine Expedia guest review
"Key West Trip"
Last minute trip to Key West. Only had a few days, but the facilities, restaurant, bars and spa were excellent. Would definitely recommend this hotel to anyone looking to stay in Key West. Would return to the Westin again for another trip.Genuine Expedia guest review
"Nice looking Hotel close to downtown."
Nice clean hotel with pool. We excpected more of a four Star rated hotel. Rooms were only satisfactory.Genuine Expedia guest review
We loved the location of the hotel, the staff was very friendly and accommodating. The room was perfect and the beds were very comfy.Genuine Expedia guest review
"Best stay ever at Key West"
We have been to key west several time's and have stayed in everything from rented condos to hotels ... This with out a doubt will become our place to stay ......Great Rooms, Great Food, close to everything we enjoy doing from water activities to live Music and Spirits with in walking distance to all most everything .......................Genuine Expedia guest review
"Luxurious hotel with all the amenities."
We were upgraded to a suite due to a few minor errors. Beautiful hotel right next to Mallory square, Sunset celebration, and Duval street. Everything is in walking distance.Genuine Expedia guest review
The hotel was in an awesome location. Near Mallory square which was the place to be for amazing sunsets. The hotel staff were wonderful. The room we had was a gulf view. The bed was awesome! The sheets and comforter were so wonderful we may try to buy them. Stay here if you canGenuine Expedia guest review
"Ideal place in Key West"
Comfortable stay with nice room right off the pool. Loved the pool and sunset deck.Genuine Expedia guest review
"key west trip"
Hotel was awesome air was great to had a great timeGenuine Hotels.com guest review
"Staff was excellent."
Had a great time, even in bad weather. The food was excellent. The staff was informative.Genuine Expedia guest review
"They define Service wqith a Smile"
I have always been a fan of Westin Hotels, but this time, my expectations were exceeded. We arrived on the day after July 4th and I was expecting a bit of pandemonium, instead I was greeted with staff so helpful, they even walked us to our building door with umbrellas because of the rain. Upon check-in they accommodated all of my requests, and even […] made suggestions to make my stay better. I am planning a girls weekend and this is exactly where we will stay. Read moreGenuine Hotels.com guest review
A hotel of this quality and price range should have shuttle service.Genuine Hotels.com guest review
"Good location, hotel quality far below expectation"
Great location, right on the water. Easy access to land and sea attractions. Their "Bistro" was disappointing and overpriced. Cruise ships docked 50 ft from our room, which was fine except all the extra crowds they brought. No service complaints, but nothing to wow us. Concierge staff were very helpful, as they need to be in this location. The problem […] with this hotel was quality. It was largely very run down, which matched pretty much everything else in Key West, but far below the quality I would expect of Westin, and extremely below the quality of a $300/night room. If it had been $120/night I would still say it was below expectations. The rooms were better than the rest of the hotel, but still far below Westin and $300/nt quality. Showers are open to rest of the bathroom, and every time you take a shower expect the whole bathroom to flood. Had to line doorway with towels to keep water out of room. Water pressure was awesome, to the extent it was actually too high and you can't control it. This is part of the flooding problem, as the showerhead puts out water faster than the drain can take it away. There is no vanity, only a wall mounted sink with a 2-ft tall small table next to it. Not conducive to using the sink area for expected basic activities like brushing teeth, applying makeup, or putting in contacts. Works for washing hands and that's about it. Would have been nice to have a microwave. Hyatt looked nicer from outside appearances. Read moreGenuine Expedia guest review
accommendations were great but too much rain at this time of year.....not hotels fault.Genuine Hotels.com guest review
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