Great staff, facilities and location to attractions. I would definitely stay here again.Genuine Expedia guest review
"Key West Trip"
Last minute trip to Key West. Only had a few days, but the facilities, restaurant, bars and spa were excellent. Would definitely recommend this hotel to anyone looking to stay in Key West. Would return to the Westin again for another trip.Genuine Expedia guest review
"Nice looking Hotel close to downtown."
Nice clean hotel with pool. We excpected more of a four Star rated hotel. Rooms were only satisfactory.Genuine Expedia guest review
We loved the location of the hotel, the staff was very friendly and accommodating. The room was perfect and the beds were very comfy.Genuine Expedia guest review
"Best stay ever at Key West"
We have been to key west several time's and have stayed in everything from rented condos to hotels ... This with out a doubt will become our place to stay ......Great Rooms, Great Food, close to everything we enjoy doing from water activities to live Music and Spirits with in walking distance to all most everything .......................Genuine Expedia guest review
"Luxurious hotel with all the amenities."
We were upgraded to a suite due to a few minor errors. Beautiful hotel right next to Mallory square, Sunset celebration, and Duval street. Everything is in walking distance.Genuine Expedia guest review
The hotel was in an awesome location. Near Mallory square which was the place to be for amazing sunsets. The hotel staff were wonderful. The room we had was a gulf view. The bed was awesome! The sheets and comforter were so wonderful we may try to buy them. Stay here if you canGenuine Expedia guest review
"Ideal place in Key West"
Comfortable stay with nice room right off the pool. Loved the pool and sunset deck.Genuine Expedia guest review
"key west trip"
Hotel was awesome air was great to had a great timeGenuine Hotels.com guest review
"Staff was excellent."
Had a great time, even in bad weather. The food was excellent. The staff was informative.Genuine Expedia guest review
"They define Service wqith a Smile"
I have always been a fan of Westin Hotels, but this time, my expectations were exceeded. We arrived on the day after July 4th and I was expecting a bit of pandemonium, instead I was greeted with staff so helpful, they even walked us to our building door with umbrellas because of the rain. Upon check-in they accommodated all of my requests, and even […] made suggestions to make my stay better. I am planning a girls weekend and this is exactly where we will stay. Read moreGenuine Hotels.com guest review
A hotel of this quality and price range should have shuttle service.Genuine Hotels.com guest review
"Good location, hotel quality far below expectation"
Great location, right on the water. Easy access to land and sea attractions. Their "Bistro" was disappointing and overpriced. Cruise ships docked 50 ft from our room, which was fine except all the extra crowds they brought. No service complaints, but nothing to wow us. Concierge staff were very helpful, as they need to be in this location. The problem […] with this hotel was quality. It was largely very run down, which matched pretty much everything else in Key West, but far below the quality I would expect of Westin, and extremely below the quality of a $300/night room. If it had been $120/night I would still say it was below expectations. The rooms were better than the rest of the hotel, but still far below Westin and $300/nt quality. Showers are open to rest of the bathroom, and every time you take a shower expect the whole bathroom to flood. Had to line doorway with towels to keep water out of room. Water pressure was awesome, to the extent it was actually too high and you can't control it. This is part of the flooding problem, as the showerhead puts out water faster than the drain can take it away. There is no vanity, only a wall mounted sink with a 2-ft tall small table next to it. Not conducive to using the sink area for expected basic activities like brushing teeth, applying makeup, or putting in contacts. Works for washing hands and that's about it. Would have been nice to have a microwave. Hyatt looked nicer from outside appearances. Read moreGenuine Expedia guest review
accommendations were great but too much rain at this time of year.....not hotels fault.Genuine Hotels.com guest review
The westin was in the best location, top of duval street, and best view during the sunset. It was nice to walk out of your room and out the door and there was the pier to relax and enjoy dinner or just drinks. The hotel staff is very helpful and great personalities. I will definitely be staying there again.Genuine Expedia guest review
Everyone was so friendly and helpful. The pool bar was conveniently located and the service was phenomenal! You can see the sunsets directly from your room. I would highly reccomend this hotel.Genuine Expedia guest review
"Westin Key West Resort & Marina"
My wife and I traveled to Key West for our 25 anniversary. I booked this trip through Expedia and everything went without a hitch. The hotel is close to everything one might want to see in Key West. Mallory Square is right next door. Duvall Street is a couple blocks away. I will say that if you're thinking about hanging out on a beach in Key West you […] might be disappointed. My wife and I visited two, the first, which was two blocks east of the Southern most point was covered with piles of kelp. The next day we visited Fort Zachary Taylor Beach, which cost $2.50 per person. The "beach" was very hard and the water was hard to get to because of all the coral which was hard on the feet if you didn't wear water shoes. The water was very beautiful once you got by the slopping, coral covered shore, but my wife who was the one who wanted to go to the beach didn't want to bother. Read moreGenuine Expedia guest review
Great location and more than adequate room. Pricey but we will book again.Genuine Expedia guest review
This is a very friendly place for family and for pets. The place is so clean and so beautiful.Genuine Hotels.com guest review
"Can't get any closer to the sights! Excellent!"
Great location. Better than some other Westin experiences.Genuine Hotels.com guest review
Perfect location in key west!Genuine Hotels.com guest review
"Great location, safe and convenient."
Definitely more money than we planned to pay, but the location and amenities couldn't be beat. The only complaint was that even though we got upgraded to an ocean view room, the second night we were there a cruise ship rolled in. In the middle of the night it got so noisy and in the morning we couldn't get away from the blaring loudspeakers. Nice to […] take a short ferry out to a private island for dinner but in general Key West is so touristy it's hard to get away from loud crazy party folk. Be sure to go to the Custom House (museum) right next door, it's only $7 and worth it if you want to know anything about the history. Read moreGenuine Hotels.com guest review
"Excellent hotel, perfect location"
I've been to Key West several times but this was my first time at the Weston. We loved it! The pool was amazing, the bed was amazing, and being that close to Mallory Square was just....amazing! Perfect place for a perfect sunset....the staff was very helpful and friendlyGenuine Expedia guest review
"40th birthday trip to Key West!"
My friend and I had been talking about doing a trip this summer. We decided to celebrate my 40th birthday in Key West. After searching Expedia for the right trip package we got what we felt was a great price on a round trip flight to Miami, a rental car (we drove the overseas highway down and back) and a room at the Westin Key West Resort and Spa. I […] had been hoping that the price would be right and we would end staying at the Westin and we lucked out. Our non stop flight out of Boston to Miami on American was great. We grabbed our carry ons and headed to pick up the car rental. Getting to the rental center at MIA was a bit of a trek and it would make me think twice before I rented a car at this airport again. We got the car and headed down US Route 1 towards Key West. The rental place did charge for a sunpass. The tolls were half of what we spent on the sunpass. We made several stops along the way on all of the different keys and arrived at the hotel by 5:30pm. The week was spent sleeping in, exploring Key West in the morning and spending time at the hotel pool in the afternoon. We tried different restaurants every night for dinner and spent the nights walking around, taking a ghost tours and enjoying a mixed drink (or two). We did rent bikes and explored some more of the island and we both agreed that it was well worth the money! Overall it was exactly the trip we hoped for and more importantly it worked with our trip budget thanks to the deal we got with Expedia. Read moreGenuine Expedia guest review
"Nice for spending holiday"
Good stuff good food, can see very beautiful sunset. will be back to this hotel againGenuine Expedia guest review
"Overall very nice hotel"
My husband and I visited for a long weekend. The hotel is pricey, but it is all about location. Walking distance to just about everything including Duval St. attractions and many fine restaurants. The beaches are on the other side of the key, but the hotel has a boat shuttle to its own private beach on Sunset Key. The pool is small and if there are […] a lot of children around, it can be loud. If you are looking for a beach/pool type hotel, this might not be your first choice. If you are looking for a first class hotel centrally located, then consider the Westin. Read moreGenuine Expedia guest review
"you can watch the sunset and the cruise ships!"
Close to everything you want to do, shopping, restaurants, excursions.Genuine Expedia guest review
The Westin is right next to Mallory Square, has comfortable, attractive rooms and close to great restaurants and shopping. Bistro 245 has an outdoor patio overlooking the harbor where we had breakfast every morning and watched cruise ships dock and boats go by. Sunset Key is an island close by with cottages, a restaurant and a beach you can take a ferry […] to, but don't waste your time with that because the beach is rocky and small - the restaurant must be good because it's hard to get reservations. Overall, we really enjoyed our trip there and if/when we go back to Key West, the Westin is where we'll stay. Read moreGenuine Expedia guest review
I loved the location and the fact that its close to duval stGenuine Hotels.com guest review
The hallways had a stinky stuffy smell that made the hotel feel not deserving of the price it cost to stay there. Some of the staff what an attitude when asked simple questions. I would look into staying somewhere else.Genuine Hotels.com guest review
"Best view of sunset from room."
Stay was very good. Concierge a bit caustic and not very helpful. Her name was Becky. Maybe we caught her on a bad day but she was not very engaging seemed disinterested. Check in female was also not very welcoming. Hotel is very well situated to all the main sights. Staff needs better training. I had just come from Trump International in Sunny Isles […] and the staff there is trained. Everyone greets you and is willing to assist in any way they can. Sorry but your staff needs work. Read moreGenuine Hotels.com guest review
"In the heart of it all"
Excellent location right on Mallory Square and the Marina and close to all the activities Key West has to offer.Genuine Hotels.com guest review
"Location, Location, Location!"
Great Hotel and Location if you want to be in the middle of it all! Everything was clean and well-maintained, pool, bars, and restaurants were great.Genuine Hotels.com guest review
"ok but not the greatest"
Room was very nice but not cleaned very well. Vacuuming under the bed did not exist.Genuine Expedia guest review
"Short and Sweet"
Terrific location on the Gulf and adjacent to Mallory Square. Leave your car - everything is easily walkable. Good sized and comfortable rooms, fridge free upon request. Staff is helpful and polite. Good restaurant and bar on site.Genuine Expedia guest review
The Westin is in a perfect location and has updated rooms. Loved everything about it except the air conditioner that was so loud you couldn't hear the TV or sleep. TV was so small we could barely see the picture. Pool was great & service was impeccable. Though not perfect, we would probably stay here again.Genuine Hotels.com guest review
Right in the middle of everything and still quiet. Nice hotel stay, all the amenities. If you don't care about amenities stay at one of the smaller B&B's or inns. Only complaint was the shower wasn't clean when I arrived and the housekeeping staff was a bit loud in the morningsGenuine Hotels.com guest review
We stayed at the Westin Key West this week. The hotel and staff are great. The location is perfect!Genuine Expedia guest review
"Great location, ok service, ok room."
The location is perfect for getting to Duval Street, and other local attractions, but the employees treat you like they are doing you a favor, and the rooms are just ok, I figured for what we paid for the room, it would have been perfect and beautiful, we paid for a Ocean View room, we were on the side of the building, so if you walked out onto the […] balcony you could look around the corner and see the Ocean, if there wasn't a cruise ship sitting there, if you look straight you see the shops. All in all, I wouldn't return to the Westin in Key West, small gym, just an ok room, and snotty staff. Read moreGenuine Expedia guest review
"OK location; worn accoutrements; unhelpful staff"
We planned to spend our anniversary at the Westin. When we arrived, the check-in was fine, but the room A/C was not working. When we called for service, nobody showed up! We went out to have dinner and when we returned and it still wasn't working, we were informed that "maintenance has gone home for the night". So we had an extremely unpleasant (hot) […] night in the hotel. We complained again in the morning, and were advised that "someone would be up later". Not having much faith, we left to walk around. Later we returned and the A/C was working. We asked for some additional decaf coffee packets to be sent to our room and were assured that they would send more than we asked for. They never showed up. I don't know whether to attribute this to inexperienced staff or incompetent staff, but in any event, for the money we paid for the hotel, it didn't come close to meeting expectations. Read moreGenuine Expedia guest review
"Key West vacation"
Upon checking in to the Westin, we were very warmly greeted and directed to our room. However, most of the other staff rarely greeted us or acknowledged our presence. The room on first glance looked good, however we found a layer of dust on the lamps and ceiling fan and the carpets in the hallway was very old. Later we were walking in the room in our […] socks (white) and by the end of an hour the socks were filthy. The mini fridge did not close and was not cool enough to keep food. There were no vending machines for snacks or drinks on any of the floors. The bathroom was clean and a nice size. The room was adequate size, but when we attempted to turn the temp down at night, the air control did not work. The room remained a constant 77/78 degrees day and night. Read moreGenuine Expedia guest review
"Cruise Ships Block the View"
I paid for a room with a balcony and an ocean view. Every morning when you go out on the balcony to have your morning coffee and paper ; there is a cruise line ship sitting there blocking your entire view. Take head mates that their are ships there everyday! This information is being passed on to you as it is not given or listed in any advertisemen […] t. Read moreGenuine Expedia guest review
"You Must Experience Sunset Key!"
We were just thrilled to go away for the weekend. We checked in with Al at the front desk. He was friendly and helpful. He asked us a few questions about our reservation, excused himself, and came back offering us a fantastic upgrade. He upgraded us to Sunset Key. Our cottage was spotless and with full amenities. Once we got to the island, we didn't […] want to leave! The staff was fabulous, and the food at the restaurant on Sunset key was superb. If you get the chance to stay on Sunset Key, take it!! Thank you Al, and thank you Westin for a vacation of a lifetime! Read moreGenuine Expedia guest review
"Not worth the cost"
I stayed during spring break and while I know rates go up at that time, it does not justify the dullness of the room. Nothing special. Looked like a plain room. Very clean, but the sheets felt like sand paper. I will not stay there again. Price was way too high for what I got.Genuine Hotels.com guest review
Great Location! Right in the heart of Key West. Good Hotel. Clean. Good breakfast. Nice Sunset Deck!Genuine Hotels.com guest review
"Need to keep on top of maintenance."
We went because of the excellent ratings. Unfortunately, we have to give two stars. The air condition was rattling off and the toilet paper holder kept falling off the rack, not a five star hotel status. We called three times to have the air condition looked at out of our 3 night stay, unacceptable. On the last night, we simply had to turn off the air […] condition bz one cannot control the thermostat. Worst, upon checking out, the front desk didn't ask how out stay was. I guess they didn't care. Read moreGenuine Hotels.com guest review
very nice only complaint would be air conditioner noise was a little more than I would like .Genuine Hotels.com guest review
This hotel is in a great location to enjoy the sunset celebrations! We had a room with a balcony and partial marina view. It was lovely! We enjoyed several meals at the waterfront restaurant. It is pricy but was well worth it for our one night stay.Genuine Expedia guest review
We had to make last minute reservation. We paid over $2400 for 5 nights!! For that price I expect a lot. The hotel, other than its location, was very average. We booked through Expedia and thought that we would have a partial ocean view. We had none. Our blowdryer fell apart the first day. We requested a new one from the Concierge and never received […] one. Don't waste your time. We stayed at the Marquesa and spent about the same on our last visit and loved it. I guess that explains why we were able to get reservations at the very last minute on a "spring break" week. Read moreGenuine Expedia guest review
"Right there in the action"
I loved the stay at the westin and its location. I stepped out the door and fun began. Very nice if you got the money. Will be back someday.Genuine Hotels.com guest review
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