We have been on a road trip and stayed at the westin. Location is great as it it next to the west pier to watch the sunset. A highlight in key west. Furthermore real close are bars and clubs. The room was fine and we had a great view on the pier. Despite the fact that no beach belongs to the hotel the pool is a very nice place to spend time. The westin […] served from time to time fresh fruits. Great. Read moreGenuine Hotels.com guest review
Fabulous location! Would recommend to anyone! Staff friendly and accommodating to all of our needs.Genuine Expedia guest review
"This is a perfectly located hotel."
Awesome stay, great rooms and pool for a short or longer stay.Genuine Expedia guest review
"key west visit"
ExcellentGenuine Hotels.com guest review
You can't beat the location of this hotel, you are so close to Duval St and Mallory Square but at night you don't hear any of the noise. The only slightly negative was the wait staff at the restaurant was pushy and seemed put off we did not order a 3 course meal.. Make sure to upgrade to a ocean view room, worth every penny for the view of the sunset. There […] is a cat show every night that you can see from your room or go down to pier to watch closer..very interesting ..if not for any other reason to watch go to laugh! Our favorite restaurant was Caroline's on Duval, the food was great and reasonably priced. Enjoy! Read moreGenuine Hotels.com guest review
Loved this hotel...great location!! Safe and taxis were at standby rather than waiting like other hotels. Great customer service.Genuine Hotels.com guest review
Great hotel. Pool was way too warm for summer (not sure if it had a heater), and would have liked the option to rent movies from our room. Other than that, it was clean, food was good, and at an excellent location.Genuine Hotels.com guest review
The room was absolutely gorgeous!!!Genuine Hotels.com guest review
"Road trip to Key West-"
My son and I flew into Miami and drove a convertible down to the Keys, stayed at the Westin. Awesome hotel, view, and staff every person we dealt with friendly and accomdating great food, drinks and shopping. would highly recommend it to any one looking for a great location (2 minutes from Mallory Square and the Harbor walk and Duval street).Genuine Expedia guest review
"Just a quick over night stay. Very nice."
We stayed overnight to go to Ft. Jefferson the next morning.Genuine Expedia guest review
"Great place bad srevice"
Its a shame that the service soured our stay. We wanted to stay an extra night and after speak with the "front desk supervisor" everything seemed to be ok and he was even going to give us the same room rate that we had booked through hotel.com. I mentioned that i did not know the extact rate but would find out, no problem just let me know and we will […] sort everything out for you he said. We took this to mean that the room was ok and that we had our extra night, after a couple of hours I went back to him and gave him the rate, it was quite a good rate ( for us, but not them) now he tells me that the hotel is full and no rooms available execpt a 600 dollar cottage on sunset key. We had a couple of other disappointing issue but overall it seems once they know you booked through Hotel.com or any othe low cost webside the service goes out of the window. We WILL not be returning. Read moreGenuine Hotels.com guest review
Excellent.Genuine Hotels.com guest review
"OCEANFRONT or CRUISE SHIP FRONT???"
It's a very nice hotel, and worth the price, but I spent $35.00 more for an oceanfront room, and for half my trip, all I had was a huge cruise ship view!... When the cruise ship was gone, it was fabulous. When the cruise ship was there, it was horrible... All in all, the room was beautiful and clean, with an excellent bed and linens. The restaurant […] was top notch, and the location in town is perfect. You may want to call ahead to the hotel and check the cruise ship schedule before you spend the extra money. Read moreGenuine Hotels.com guest review
"The only place to stay in KW"
I've read many of the complaints about The Westin on various sites but I found all of them to be nonsense during my stay. The front desk was accommodating and quick upon check-in, the restaurant and bar staff were attentive and had great personalities, and housekeeping maintained the room daily. There's no place in KW that can compete with the location […] of this hotel. There is a cruise ship parked out back some days but it's always gone by late afternoon. It's neat to walk down to breakfast and see a massive ship docked so close to you. Just adds to the ambiance. Duval St is a 2 minute walk from the hotel and Mallory Square is less than that. If you can afford it, you must stay here, even for just a night or two during your stay in KW. Read moreGenuine Hotels.com guest review
Had a great time wish had more time to enjoy all the amenities of Westin. Was very impressed and will stay at more Westin properties.Genuine Hotels.com guest review
Very clean, a little noisy air conditioner, good location, great sunset.Genuine Hotels.com guest review
"Amazing view and hotel."
The hotel is beautiful the staff was very nice and helpful. The only thing got me surprise was that they have two buildings one too register and the other were the rooms for the guests and a pool. The hotel is near to restaurants and store's to shop around other then that everything was great. The room we got was on the second floor and got an amazing […] view of the ocean and little island's. My family enjoyed it very much.I will recommend this hotel to very one. Read moreGenuine Expedia guest review
I was charged a resort fee for the room after I had agreed on a nightly fee with hotels.com. its a way of raising the room rate on the backend once they have your credit card without your approval.Genuine Hotels.com guest review
We spent the holiday weekend in the keys and enjoyed our stay at the Westin. We loved that it was small dog friendly with clean grass and baggies available . The hotel is centrally located and we found the property to be very peaceful even being so close to Duvall St. Parking is a breeze in the lot but beware of the daily charge. The rooms were clean […] , however the hall passageways and the elevators were far from clean. Room service was prompt with occasional mix ups in the order. Read moreGenuine Expedia guest review
Great location; great room. We had a great experience.Genuine Expedia guest review
Great location!!! Right in Mallory Square. Menu at the Bistro needs more choices.Genuine Expedia guest review
"Perfect Key West Getaway"
The Westin employees go out of their way to provide top notch service. The property is located in close proximity to all KW attractions - with a front row view of the sunset festivities on Mallory Square.Genuine Hotels.com guest review
"Love this will recommend everyone in who is going"
Love this will recommend everyone in who is goingGenuine Hotels.com guest review
We came for the 4th of July holiday. The location is perfect to the heart of Key West. The view from our ground floor ocean view room offered amazing sunsets. We could step right out onto sunset pier. The pool was relaxing with few kids. The only complaint was the. air conditioner in room 161 is the loudest rattle trap I have ever heard.Genuine Hotels.com guest review
"Nice hotel close to Duvall st"
Pleasant and comfortable stay. Close to all main attractions in key west. Awesome place to watch sunsetGenuine Expedia guest review
"In the middle of every thing!"
Awesome hotel! In the middle of all attractions. Only down fall was the bent to the ac is on your balcony. So when you sit outside to watch the sunrise or the ocean it gets pretty hot!Genuine Expedia guest review
Loved stay at the Westin. One problem: the pool was closed one day due to vandalism, but staff graciously comped us for it.Genuine Expedia guest review
"Dissatisfied by customer service"
I book four rooms for a business trip but one person was unable to make the trip. I went to the front desk when we arrived and they told me they would take care of things for me. I only asked for a credit not a refund of the unused room. I was advised the next day that the room was resold and everything should be fine. I have been now told that a refund […] or credit is not possible even though the room has basically been sold twice. Why a credit is not possible is beyond me. The room was paid for twice! I think that is ridiculous and this hotel apparently does not think customer service is important. I would look elsewhere for a hotel because if you have any issue at all you can not expect the hotel to care. Read moreGenuine Hotels.com guest review
Every aspect was wonderful! Down to the cold bottles of water the valet gave us for our trip home!Genuine Hotels.com guest review
"Failed to refund"
I booked 4 nights at this hotel over the Memorial Day holiday thru Expedia. I had to check out early due to a family emergency and the hotel would not give me a credit for the two days I didn't stay.Genuine Expedia guest review
"Cruise ships and windy!"
a great stay...after we changed rooms...our 'partial ocean view" that we paid more forwas completely unacceptable so the second day I upgraded to full ocean view for another $30 a day....definitely worth itGenuine Hotels.com guest review
"CAN'T WAIT TO RETURN AGAIN....."
LOVED IT.... This was our second time at the Westin in KeyWest with our children...very relaxing.Genuine Hotels.com guest review
Great place to enjoy Key West and the keys!Genuine Hotels.com guest review
"In the middle of everything!"
The hotel is not the typical Westin, just a little below in expectationsGenuine Expedia guest review
"Service from start to finish was horrid"
The hotel is in a great location . The service is not bad , it's horrible . Even last night I called for a simple bottle of wine at 957 pm. I was then told sorry we are closing and I should have thought if it sooner ?!? I paid 400 a night for that ? Rooms and hotel are clean and nice as well as being convenient to most everything in old town . This […] is not the first time I have stated here and the service and staff attitude has never been great but this time it was awful and I could write a book in how bad it was. Probably will not stay here again as there are nicer places and better overall value close by. Also note,, if you spend the extra money for a gulf front or view room, your view will most almost be guaranteed to be blocked by large cruise ships docked in front of the complex . They will not tell you that when you book but I assure you it will happen Read moreGenuine Hotels.com guest review
"Good location, decent hotel, unhelpful staff"
I stayed a single night while taking a romantic trip through the keys. The hotel is located in the heart of the night life. There is lots of quaint shops, restaurants and things to see. The trade off is my ocean side view consisted of staring at the side of a Carnival Cruise ship all day. The hotel itself is nothing special good or bad. The addition […] of a small balcony was a nice touch but somewhat diminished by the cruise ship. WiFi worked well, bed was decent, AC kept me cool. Not worth the price but passable. What soured my stay was the staff. Being unfamiliar with the area and only in town for the night I was really counting on the concierge. Unfortunately she was far from helpful. Located in a separate building and through the gift shop, she was very curt and short with us. Even though we were the only ones there and she had several hours left in her shift it seemed like she couldn't wait to get rid of us. My second negative staff experience came with the valet. For this trip I was on crutches due to an ankle injury. When I told the valet I needed an item from my car he handed me they keys and pointed to the second floor of the parking structure in the general area of my my car. He then proceeded to laugh as he watched me hop up and down the stairs. Unless you absolutely have to stay within 50 feet of the port I would not recommend this place. The Hyatt was right next store and very happy to help us even though we weren't guests. Read moreGenuine Hotels.com guest review
"Had a great time - please read"
The concierge ladies were not friendly when asking them questions about what to do in Key West but overall the hotel was great! All the Westin at Key West needs to be perfect is new staff members at the concierge desk.Genuine Hotels.com guest review
"There is nothing exemplary about Westin Key West"
Lets see if I can summarize this... The location is awesome. Great views of the sunset in evenings. Just a couple blocks walk from tons of stuff to do. Nice private pool area. But premium pricing and $25 per day resort fee makes one expect this to have premium amenities. Oceanview rooms are not, unless they FACE the ocean. Walking out onto the balcony […] to have to look around the corner does not count as far I am concerned. While the rooms looked clean on the surface, they had a musty smell and carpeting was dirty (socks black after walking on it). Was there with multiple other travelers and they had the same issues in other rooms and the other building. Supposed free refreshments in the lobby were gone/empty most of the day. Nobody comes by the pool area to pick up dirty towels. Going to the pool in the evening meant we had to clean an area up ourselves and we had to call for dry/clean towels every single night we were there. Read moreGenuine Expedia guest review
"Best location in town."
Excellent!Genuine Hotels.com guest review
"Fantastic Location in a beautiful area..."
The hotel is just wonderful. Rooms were very clean, nice fluffy white towels, great beds and large walk in shower. The location is absolutely fantastic, when we arrived , we parked our car and never used it until we went home. The marina is right behind the hotel which gives the property a great flair. Some people have problems with the cruise ships […] that are anchored right there since they sometimes block your view over the Gulf. We didn't mind, again it provides a great atmosphere. All the staff we came in contact with was very friendly and professional. The food in the Bistro was very good, sitting outside on the patio in the afternoon and looking over the Gulf was so relaxing. Only two things bothered us a bit, first, the AC in our room was very loud. It woke us up during the night. Number two, you are being charged for parking. Other than that, it is perfect and I am very picky. We will be back. Read moreGenuine Expedia guest review
"Last minute stay was awesome!"
We decided to head to key west and found this hotel for the night. Staff is awesome along with the location. It is right next to Mallory square and some of the rooms have perfect views of the sunsets. On Sunday they gave us a late checkout of 3:00 So were able to spend they day at the pool. Definitely recommend!Genuine Expedia guest review
This hotel was situated in the midst of all area attractions the Sunset Celebration at Mallory Square, the Boardwalk and cruise ship dock are all sites to behold. The front desk staff were snooty, abrupt, but business like stiffs. The Manager had a desk out front and she echoed whatever her subordinates said customer service lacked. Beware of fees to […] park, resort and 250 incidental fees being held on your card daily. Room service cost a fortune plus 20 percent gratuity like it or not,no vending, no choices. Traveling on a budget keep looking. Read moreGenuine Expedia guest review
We paid for partial view and ended up looking at a cruisse ship 6 of 7 days very disappointing. Also when we scheduled there was no reference to the resort fee until after the cc information had been taken. Iwould have preferred to pay less for my room to enjoy the sites more.Genuine Expedia guest review
A little pricey but you cannot beat the location or the customer service!Genuine Hotels.com guest review
I had a wonderful time. Thanks to manager Al and staff. A million thanks for taking such good care of me and making my getaway special and relaxing. I enjoyed every moment and did not want to leave.Genuine Hotels.com guest review
"Centrally located hotel"
We stayed five days at the very centrally located Westin. Our hotel room faced the ocean with a balcony and it was wonderful. The bed was super comfortable and the room was very clean. We were able to walk every where. We could watch the sunset either from our room or the upper deck. The big cruise ships dock in front or on the side of the hotel - they […] arrive around 8:00 a.m. and leave before sunset. This did not bother us. Read moreGenuine Expedia guest review
"Key West home base"
From check-in to check-out and every moment in between a five star experience. Of course Westin is always a cut above the crowd but this experience was exceptional. Thank you!Genuine Hotels.com guest review
This one of my all time favorite hotels. I could not find a thing to not rate excellent. The location in Key West is perfect, the amenities and staff outstanding, and our experience wonderful. Thanks!Genuine Expedia guest review
"Beautiful! Perfect location."
One of our best vacations yet. Such an awesome place to visit.Genuine Expedia guest review
We enjoyed our stay at The Westin! Would love to go back and stay again.Genuine Hotels.com guest review
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