"Great staff, great hotel"
Hotel's location is unique, no other hotel can claim a better location. Staff were courteous, I was provided a corner room by the harbor..it was a stunning room. I highly recommend this hotel for families as it is family friendly and safe.Genuine Expedia guest review
"Nice suite room right on the pier."
Close to the action on Duval. Cruise boats dock and unload lots of people here each morning, but they blend into the Duval crowds. Pool is a little small but clean. No beach nearby. Easy access to the town and bike rentals etcGenuine Expedia guest review
"Close to everything in Old Key West."
Every thing was great. Parking a little far. Glad we did not pay for ocean view, because the cruise ship block the sunset and the ocean!!Genuine Hotels.com guest review
"Disapointing stay but great location"
Where promised a sea view upon arrival, so where quite disapointed when we received a not very nice backyard view. Manged to change to a better room but the attitude from the hotel staff where quite upper nose - in general actually - with a pleasant exeption from Carol at the Consierges desk. The hotel has a fabuolous location, and the room itself was […] ok with a small balcony, but both my familiy and myself where bothered with a not so pleasant odor in the hotel hallways (fungus?). Not exactly what you expect in a Westin I would say, especially not to the rate that they charge. Would look for another hotel next time, but in the same area though. Quite some distance to the beach and a car is to be reccomended. Read moreGenuine Hotels.com guest review
"perfect key west location"
perfect location, awsome hotel, great sunsets! will will be coming back, we had a great time.Genuine Expedia guest review
"perfect key west location"
perfect location, awsome hotel, great sunsets! will will be coming back, we had a great time.Genuine Expedia guest review
"Not impressed for the money"
I will pay the price to stay where the excitement is. In this case, 30 seconds from Duval st in Key west. But I expect everything to be spot on perfect. It wasn't. We booked by email through hotels.com as we were driving through the keys because we didn't know where to stay. When we were checking in there was a rather snide comment that the best rate […] was by contacting the hotel directly. Without the hotel.com website we probably wouldn't have booked there. The bed was bowed in the middle, there was no hot water in the morning for showers and when we checked out there was $51 of undisclosed hotel special assessments and parking fees. We almost booked another night the night before when we got back from partying on Duval st but the attendant wasn't able to tell is if our room was available the next day. Our lucky break. At this time and for the price, we can't recommend this hotel but there are a couple on Duval st we could. Read moreGenuine Hotels.com guest review
"A big let down"
Wow. Talk about poor quality of service and training when it comes to the staff…. Definitely not worth the Westin name or the high prices that come with the Westin name. Property is OK enough, but staff needs a LOT of work. Nor worth the stay.Genuine Hotels.com guest review
"Excellent location, superb staff, overpriced rate."
I paid nearly $700 for a suite with a partial ocean view. The room was comfortable, but the rate was unjustifiably exorbitant. Cable TV was a mess, the blinds didn't keep the morning light out, and there was dust EVERYWHERE. My socks turned black from walking on the carpet for just a little bit. Even the coffee maker had dust inside of it. I wouldn't […] recommend it for the price I foolishly paid. Read moreGenuine Expedia guest review
"WONDERFUL BUT EXPENSIVE"
TOTALLY ENJOYED IT AFTER THE STICKER SHOCKGenuine Hotels.com guest review
"In the heart of the action"
Close to all the must see things in Key West. Very personable check-in by staff. In room Starbucks coffee. Luxury linens. Nearby parking.Genuine Expedia guest review
When I booked I BOOKED two queen beds. When I checked in I was sent to a ONE beded room. Went to the desk in the auxilliary building, but was told I had to return to front desk in the other building. No apologies from initial check-in agent. Fee was not disclosed until check-out, as I had paid everything on line PRIOR to arrival.Genuine Hotels.com guest review
I had difficulty finding a room for the night of my stay and then at the last minute a room at the Westin became available - it was a really high rate and so maybe my expectations were higher. But from the front desk clerk - who wasn't bad but he didn't make any effort to tell me anything I should know - to the lobby of the main building - not impressive […] and lobby is probably not the right term, maybe foyer - to the pool that was shady before 4:00 and the huge cruise shipped parked in front of me while I was having an outdoor lunch in the restaurant - I couldn't believe that I'd paid what I did to stay at this hotel. It's called a resort but it never felt like one. One highlight was the food was good! Read moreGenuine Hotels.com guest review
"Nice hotel complex with a large pool"
We stayed 5 nights, had a very comfortable large room with a partial view of the ocean. I loved the large pool and we enjoyed the delicious food at the restaurant with a wonderful view over the ocean and sunset. The staff was very friendly and helpful.Genuine Expedia guest review
"Great Location !!!"
Awesome location.. in the heart of everything Key West. We love the comfort of staying at the Westin.. We will return thank you.Genuine Hotels.com guest review
"Best in Key West!"
The location was absolutely perfect - the view and access to the Westin marina and all it's nearby shops and restaurants was excellent. The resort was great and the staff was excellent. It poured raining Saturday all day and some water leaked in our room via our ceiling and we were immediately moved to another room - larger and just as nice. Even without […] that issue and accommodation, I would still rank the hotel the exact same way. Fantastic first stay in Key West and will stay here during any future visits and recommend to others for sure. Read moreGenuine Expedia guest review
"REALLY?????? VERY DISAPPOINTING"
So Very deceiving! Paid additional money to have an ocean view and got there late the first night and were situated in a nice location at the marina. Woke the next morning to a horizon to horizon view of a Cruise ship, and every morning thereafter. So much for viewing the ocean or the gorgeous sunset. The one night we thought we might see the sunset […] because the Cruise ship was leaving early, they stopped just in front of the sun and blocked our view completely, until after the sun set. I didn't pay for a view of Cruise ships, I paid for an ocean view, which I rarely saw. When I asked where the beach was, I was told by the staff that I would have to take a ferry at the cost of $20.00 to get to the island? When I paid this much for a room I would hope since the beach was one of the amenities that there wouldn't be an additional cost just to get there. Pool in another building completely. Will never stay there again and would not recommend to anyone unless you are a Cruise Ship enthusiast. Read moreGenuine Expedia guest review
You listed this room as a partial water view. What we received is an excellent view of the cruise ships docked in front of our room. Thanks a lot.Genuine Expedia guest review
Look forward to stating there again.Genuine Hotels.com guest review
"Perfect service in a perfect location"
Couodnt find a fault w anything.Genuine Hotels.com guest review
The Westin is a wonderful hotel. The rooms were spacious, the location was perfect and overall it is a great place to stay. Our King room was large but it felt like it could use a little more furniture (seating area). Now the downside of the hotel for us. I booked a couple of rooms (one King and one that had 2 queens). The rooms that we were given had […] to be in the worst possible location in the hotel. We were on the ground floor and the staff storage/work rooms (I assume for maids and maintenance) were 1 door away. The doors start slamming early - forget sleeping in. The room had little privacy due to the fact that our rooms overlooked the Aquarium and a walkway to the 'mall'. Add in the maintenance men on golf carts that loved to park right outside our room and hang out for a while. The view was ok most of the time, but the hotel likes to air out their mattress toppers by throwing them across the railings outside of the room. I truly believe that a different room location or a higher floor would have made all of the difference in the world. The hotel really is great - just stay away from the rooms that we had. I'm not sure that I will ever go back. Read moreGenuine Hotels.com guest review
Hate the cruise ship people around the hotel but otherwise a great location and accommodations.Genuine Expedia guest review
Property is conveniently located at Mallory Square, which offers various restaurants and an amazing sunset. Hotel is also one block away from Duval Street, which is where the party happens. Hotel staff was really helpfull, friendly and accommodating. Would definitely stay here again.Genuine Hotels.com guest review
"in the middle of everything"
had a quick 2 days and spending it at the westing was well worth it. in the middle of everything. easy access to the sunset celebrations, many restaurants, bars and shopping, all by foot. the pool and the service from the pool bar was exceptional. the hot tub was powerful and relaxing all at the same timeGenuine Expedia guest review
"Best Night Sleep EVER!"
I love the bed and pillows.Genuine Hotels.com guest review
"Great Place Except..."
This sounds trivial, but the toilet paper holder was of a poor design (not sure if it was broken or not) and when we called to get it fixed they "yes'd" us but did nothing. It was annoying, the toilet paper kept falling on the floor and rolling around. Other than that, it's a great hotel, nice location, friendly staff. But one defect that they ignore […] can color an entire trip and is annoying. Read moreGenuine Hotels.com guest review
"Best Place to Stay"
This hotel is wonderfully situated in the "heart" of the action in Key West, it's the place to go for sunsets.. Walking distance from all the shops, attractions and restaurants, I would highly recommend this locationGenuine Hotels.com guest review
This is a good hotel with a competent and friendly staff. The restaurant is good - had a fantastic fruit plate- and not overpriced. The place is a bargain considering its placement next to the water, the quality of the rooms, and the staff. It is part of a small complex of shops (jewelry, clothing, coffee, ice cream) that was nice - they were good value […] as well. An issue some people might have is that the hotel is was right next to where the cruise ships dock; they generally left about dusk so you still saw the sunset; lots of people from the ships - from many countries - there for the day. Read moreGenuine Expedia guest review
"Guys weekend trip"
Was down for a long weekend with a bunch of old college buddies. Didn't really spend much time in the room, rolling in at 4 am and leaving by 8 am every day, hotel was clean, staff was polite, no issues with room, very clean, comforatble and quite, will definetly stay again. Star bucks coffee in the room as well as in the lobby was a plus.Genuine Expedia guest review
Hotel was great, staff very accomadating.Genuine Hotels.com guest review
Front desk staff was great. Very helpful and polite. Rooms were great as well, though ours was situated by a pool stairway where it felt like people were looking in. We were gone most of the day so we didn't really care. Hotel was near everything we wanted. We were happy that we were able to get in and reserve three rooms at this time of year.Genuine Hotels.com guest review
"Key west is a nice town noatter what !"
Most if the staff was at the border of polite and rude . The ocean view although it sound good for us at least was not a good idea , the cruise ship arrive at 8 in the morning and there loudspeaker is just loud ))) so you will not need an alarme in the morning to get up . Other then that like the title said key west is nice no matter what .Genuine Expedia guest review
"Walking distancve to many sites"
WAs very nice only fault when a cruise ship blocked our "partial Ocean view for a full day and one half dayGenuine Hotels.com guest review
Hotel staff friendly and accommodating - great locationGenuine Hotels.com guest review
We thought the Westin Resort and Marina in Key West, FL was in the perfect location and walking distance to all the "action". The staff was pleasant and helpful. The rooms were very clean and the linens and robes were especially nice. We brought along a little Yorkshire Terrier and we were asked if we would need a dog-sitter. They could not be more […] helpful! Thank you Westin. Read moreGenuine Hotels.com guest review
"close to all must-see sights"
Enviroment,and very comfortable, Next time I will still choose to live in this hotel.Genuine Hotels.com guest review
An excellent hotel and location just park the vehicle at the hotel and everything is in walking distance and the service was great.Genuine Hotels.com guest review
"An Amazing Hotel in a Gorgeous Location"
We loved our stay here and wished that we could have stayed longer. The hotel is a bit pricey but the location is prime. We did have one incident where we ordered room service (not cheap). The food was delivered wonderfully and tasted great but for some crazy reason while we were gone the hotel staff came into our room and took the tray and the food […] that we had not finished even though we had the DO NOT DISTURB sign hanging on the door. The room service waiter clearly stated that when we were finished with our food to just sit it outside of our room. We contacted the front desk to find out why would anyone enter our room when we clearly have the Do Not Disturb sign on the door. They apologized and had no idea why that would happen. Their resolution to the situation was to replace our food at no cost. I feel they could've done better. Read moreGenuine Hotels.com guest review
We had a great room with a nice view of the marina. The staff was excellent and the pool was clean. I was able to have the hotel restaurant cook the fish that I caught that day on a charter. They made an entire dinner around my catch.Genuine Expedia guest review
"The nicest Hotel I have ever stayed in!"
First rate staff, excellent room, great food!Genuine Expedia guest review
"Great spot during the off season"
This was a great location. Lots of activities within walking distance. I got a good deal on the room because we booked during the off season. The pool area was nice with plenty of chairs during my stay.Genuine Hotels.com guest review
The Westin did not disappoint in any fashion. The rooms were clean and quiet. The staff was courteous and attentive. Being a few blocks from all the action on Duval Street with the option of escaping to a quiet retreat was the best part.Genuine Hotels.com guest review
"Resort type hotel in excellent key west location"
The westin is a great place to stay if you want to be within walking distance of the museums and night spots on duval street. However, key west is small enough that you can rent a bike or scooter and easily get wherever you want to go. I loved that the westin has the availability of sunset key for a private beach, spa or dining experience.Genuine Expedia guest review
"very nice hotel"
we had a perfect stay @ the westin key west. The service was perfect, staff very kind. The restaurant is with ocean view and can watch the sunset. Hotel is very quiet even if there are a lot of things to do in the evening nearby.Genuine Expedia guest review
"close to everything"
Overall this was a very nice hotel, the room was very small, so was bathroom, last time we came to Key west we stayed at Ocean Key next time we will probably stay there, or the reach or Casa Marina. We liked this hotel because it was very clean, the rooms were comfortable, beds very cozy. Showers were nice.. It was just very small. The last couple of […] days we were there it was very noisy in hallway, like kids blowing whistles and open and slamming doors.. constantly.. We never complained but it was annoying. I don't think you can blame the hotel for that anyway. It was close to Mallory square and all the action of Duval street which we also love!! I would stay again if those other 2 hotels were not available. Read moreGenuine Expedia guest review
We had a partial ocean view over the pool...absolutely gorgeous. Loved the balcony! Sad that we couldn't sit in the hot tub at night though. Otherwise it was fantastic! I would stay at The Westin any time!Genuine Hotels.com guest review
This was an excellent place to stay! Only two blocks from Duval Street, but still a very quiet place to go back to at night. Our room was an ocean front, and from the balcony we could watch the beautiful sunset! Also, right off our balcony was the boardwalk (Mallory Square) where the have the nightly sunset celebration! Hotel was very clean, and the […] pool was spectacular. The only thing we were very unimpressed with was one evening we ate at the hotels bistro and our waitress had the audacity to come back to our table and ask us "if everything was OK, because of the tip we left". Very rude, and she stated the exact amount the tip "should be". Read moreGenuine Expedia guest review
"Great hotel in a great location"
My husband and I were here for our 15 year wedding anniversary and thoroughly enjoyed our stay. The hotel acknowledged our anniversary by providing us with complimentary wine upon arrival. The staff here were courteous and friendly. We did have a large corner room with two balconies. Our stay was wonderful with a great view of the ocean and a wonderful […] view of sunsets on the top balcony above the pool bar. Rooms here are very spacious and sleeping is wonderful with quiet rooms and comfortable mattresses. We Will definitely stay here again on our next trip to Key West. Read moreGenuine Expedia guest review
"front desk personnel lacks of pro-activeness"
experience with front desk is not well. they lack of pro-activeness.Genuine Expedia guest review
"Nice hotel, close to Duval Street accommodating"
Would definitely stay again. Went for a relaxing time and had just that. Walking distance to many attractions, restaurants, bars and shops.Genuine Expedia guest review
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