Marriott Frenchman's Reef and Morning Star Beach Resort - St. Thomas

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Genuine Hotels.com guest review

Couldn't offer a good reason not to suggest you stay!

Genuine Hotels.com guest review

Hotel was beautiful and great location....amazing views, but service was really bad!

Genuine Hotels.com guest review

We checked into the Marriott hoping to have a romantic getaway in the Virgin Islands. Needless to say it did not live up to our expectations. We checked out almost immediately and went to the Ritz. It was worth the extra money!!! This place was musty and moldy, we tried two rooms hoping to get away from the damp mold smell. Even our sheets were damp. […] The staff was rude and never smiled. At first we thought the woman at the front desk might be having a bad day, we like to give people the benefit if the doubt. But we quickly realized that the culture at the mariott is all around poor customer service. The other guests were the typical cruise ship crowd. Lots of drinking and partying. Not romantic at all. I might have stayed if I were traveling with a friend and werent terribly allergic to mold, but not for a romantic getaway. The drinks and food were so overpriced that you could end up spending as much as a night at the Ritz anyway so I'm glad I got out of there when I did. Read more

Genuine Hotels.com guest review

We arrived on a Thursday afternoon and spent 3 nights at the Reef side of the resort. We were located in the Seacliff Tower on the 2nd Floor, which was very convenient as we were able to easily walk down to the Morning Star beach or to the Reefs pools. The resort was beautiful and relaxing. The complimentary snorkeling, loungers, umbrellas, etc was […] a treat. The restaurants were a bit pricey and I am vegetarian, so there were not as many options as I would have liked, but still enough to eat something different everyday. The highlight of the trip was the beauty of the location of the hotel. It is situated on a corner of the island that has the most beautiful water!! To swim in it everyday was amazing!! We also really enjoyed the pools and the charming staff. Would definitely recommend to anyone!!! Read more

Genuine Hotels.com guest review

We stayed at Morningstar Beach. Beautiful beach, nice room, helpful staff, shuttle to and from main hotel every 15 minutes (although no reason to leave Morningstar), nothing but favorable memories.

Genuine Hotels.com guest review

The location doesn't get any better than this, the private beach was great & all non motorized water accessories are included with your stay - floating chairs, snorkel gear & kayaks! The water taxi at the Marriott drops you off right downtown. It was a great trip, we plan on coming back & would definitely stay here. We checked out a few other resorts […] while we were on the island & this one was by far the best overall package. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel is always excellent. Having stayed here many times, I find that the check in process always takes a long time. If the hotel could get this straight, it would rate 5 *****.

Genuine Hotels.com guest review

The hotel on Morningstar beach was a bit run down, but clean and the staff was very friendly and helpful. The restaurants had the same menus available for each meal, each day, so the food selection was repetitive and not the tastiest. For some reason, fresh fuit and vegetables were non-existant!! Very disappionting considering the tropical location.The […] infinity pools at the main part of the hotel were comfortable and pleasant with beautiful views! The main city was also disappionting, sad, run down and dirty. We are happy for experiencing the island, but do not feel the need to go back. Read more

Genuine Expedia guest review

The staff were amazing! Everyone was so nice and helpful! The rooms were very comfy! There was so much to do on site, there was really no reason to leave!

Genuine Expedia guest review

The hotel is nice and the beach and pool are beautiful. The restaurants are overpriced and serve average hotel food. The hotel is not located near any shops or restaurants so you have to take a cab if you want anything outside the hotel ($10 per person each way). We would return if we got an awesome deal, otherwise it is overpriced.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

For a large hotel with all the amenities, this is the place. If you want small and quiet look for a boutique hotel. I cannot complain about anything for The Frenchmen's Reef.. The staff could not be more friendly and the rooms are well kept with very comfortable beds.

Genuine Hotels.com guest review

The whole experience with this hotel was awful from the minute we walked on property. The room they gave us had no linens on the bed, was not as advertised and the staff was rude and unaccomadating. They changed our room the second day, essentially kicked us out of the room we were in and then did not give us another oom until 4:30 that day. It took […] them another 90 minutes to find our luggage and bring it to us. The restaurant food on property was terrible and expensive. Bar service was non existent. This was the worst Marriot property I have ever stayed at and ould notreturn or suggest to anyone to stay here. Read more

Genuine Expedia guest review

very helpful, pleasant staff. Food was very good at the restaurants. The hotel store was nice and had a large offering of sandwiches and salads and you could make a picnic to take to the beach. Hotel provided the umbrellas, chairs, and towels both at pool and at beach.

Genuine Expedia guest review

The best time my wife and I had....the best hotel on the island high class all the way!!!

Genuine Expedia guest review

thoroughly enjoyed our stay at frenchmans reef. The beach was beautiful. Big waves, our 14 year old son couldnt stay away. My daughter and I lounged at the pool adjacent the beach which had comfy lounge chairs with plush cushions. Coco Joes was our favorite with great burgers, salads and wings. Wait staff was very friendly. Our room was on sea cliff […] overlooking the beach as well as a great view of the cruise ships leaving the island. Great balcony. The infinity pools at the reef were wonderful. My favorite overlooked the ocean. A little difficult to get four lounge chairs if you got there late morning. Buffet Breakfast was worth the money, many choices, omlette station, mimosa and bloody marys included! They do have elevators, but keep in mind alot of stairs. This is why the have such great views Rooms were very clean, comlpimentary waters and coffee in the rooms. The view from the balcony at the Rum Bar is just as beautiful as the website. Sundry store had ice cream, danish, salads and fruit. Be sure to take advantage of free gift coupons when you check in. We received a sweet sterling silver starfish necklace and earings at the jewerly stores located on the property. Coupons also included discounts for certain restaurants and excursions. The water taxi to town from the hotel was fun..however we tried to get a ride back to hotel and the boat was full..so be sure to be early for the boat which left the town on the hour. We would recommend and go back to this hotel. Read more

Genuine Expedia guest review

a relly wonderful hotel

Genuine Hotels.com guest review

Very satisfied.

Genuine Hotels.com guest review

Wow! Very busy place, and it is near the town so convenient. The pools are nice the beach is nice given a very busy place.

Genuine Expedia guest review

The hotel was very nice. We stayed in the rooms right on the beach. Our room was listed as garden view....that is streching it...more like walkway / road view. The only view worth having is the ocean or partial ocean view. But then who goes to stay in the room and look at the view. The beach was wonderful, the food at Coco Joes was very good, staff […] were excellent. 97 steps up to the main hotel...who needed to go to the gym. The pools (all 3) are wonderful. The pools at the main hotel are a bit more lively and the pool that is right near the beach was more quite. The views from the main hotel are outstanding! Overall, I would return to this property again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel is clean and comfortable. Beach and views are amazing. Beach chairs were always available and pools were not crowded. Restaurants are great, but expensive. I did have one bottled water in my room that was actually filled with some sort of lemon flavored alcohol, but I'm sure that was left by a previous guest. Overall a great stay!

Genuine Expedia guest review

What an amazing way to relax. The staff was very helpful and responsive to my needs. the balcony door was locked and they quickly fixed it. I have stayed at this resort before. The food at Havana Blue is very good. Naturally everything at the resort is expensive. I would recommend this hotel.

Genuine Expedia guest review

Room was clean & quiet. The staff was frindly and helpful. I would stay here again.

Genuine Hotels.com guest review

I had an excellent stay at the Marriott Frenchman's Reef Hotel. The rooms were very clean. The resort as a whole was very well maintained. The staff was very friendly and helpful. The resort is not located too close to anything. You cannot walk to any town or shops from the hotel, you either need to rent a car or take a cab everywhere. I would def […] recommend this place and would return again. Read more

Genuine Expedia guest review

Great location, great facilities and with Morningstar connected to it you have access to even more great facilities.

Genuine Expedia guest review

Shower would not work. Took several days to fix on a 3 day getaway. Everything else was great at the hotel

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice hotel. Great location. Beach was nice. Food was good but restaurant service was only fair.

Genuine Expedia guest review

Great location, nice beach, nice facilities. The bad: tried all the resort restaurants and the food was very disappointing, and significantly overpriced. The service was poor and unprofessional. The only decent restaurant was Havana Blue. Will not return to this resort, would not recommend to a friend.

Genuine Expedia guest review

Disappointed with length of time to get room and not having room when we arrived. Loud music at the restaurant and pool made eating and sun bathing uncomfortable. Prices seemed very high

Genuine Hotels.com guest review

Staff was attentive but disorganized. The room needed an update.

Genuine Hotels.com guest review

Overall a great stay and wonderful experience. I just felt it could have been a little cleaner in the room and that the food options could offer more variety. More breakfast options at the Morningstar would be nice. Beautiful grounds and romantic getaway!

Genuine Expedia guest review

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Genuine Hotels.com guest review

A great place to stay - look forward to return trip.

Genuine Hotels.com guest review

This hotel was amazing. Breathtaking views from any window in the hotel, attentive staff and everything was very clean. There was a desk dedicated to finding activities for you to do And to help get you around. The only negative that I would have to say would be that some of the staff seem like they're just doing their jobs and don't make the effort […] to seem like they care, and the food in all the restaurants is just good, not great or fantastic. Also watch out for the restaurant that is on-site but a shuttle ride away, Blue something (I can't remember the name) they don't let you know Pricing unless you ask, and the bill was quite shocking Fourmile that I could get in my local town for half the price. Overall this Marriott was exceptional and I can't wait to go back. Read more

Genuine Expedia guest review

The hotel was in a great location. Easy access to Havensight shopping and restaurants. The beach was great and we never had a problem getting a beach chair by a pool or the ocean. The staff was very friendly and helpful. I will definetly be returning. The only downside is most restaurants on the property were spendy but if you rent a car it does not […] matter. Read more

Genuine Expedia guest review

The staff was very friendly and helpful. there was a lot of the 30something crowd. the woman at information gave terrible advice but the bell hops warned us away from her recs...

Genuine Hotels.com guest review

Individual staff were friendly but not well trained on customer service. Staff level at bars, restaurant and beaches left a lot of unhappy customers waiting and a lot of money on the table for Marriot. Not well managed.

Genuine Hotels.com guest review

Great hotel with plenty of amenities and good for family and couples. There were a number of pools, restaurants, and bars throughout the Property. On the more expensive side but worth it.

Genuine Expedia guest review

Guest services promised to let me know when the room was ready and 5 hours later, it still was'nt. Front desk was quite rude and there was a huge cockroach in the room. Room service took an hour and fifteen minutes to deliver some very cold pasta. Could not walk to the beach as the pathway was overun by about 12 or so huge iguanas.

Genuine Expedia guest review

The Harbour View wing was a bit dated and our rooms, though potentially upgraded within the past few years were still not as high class as I would expect with a $50 million dollar renovation. The rest of the hotel (the public spaces at least) were breath-taking and fantastic. The views of downtown Charlotte Amalie and of the Caribbean were perfect, […] the weather was great and the ambiance was perfect. The food at the hotel was fairly average. The prices are quite steep for the quality, especially the buffet that was at Coco Joe's. It was $49.95/person one night and $59.95/person the next night and both nights the food was average buffet food at best. I would legitimately pay maybe $25/person for that quality. Everything else was great. Easy to rent equipment for the beach, easy access to the docks for transportation to downtown and for activities. The Adventure Center was great, very helpful. Had a great time! Read more

Genuine Expedia guest review

Very relaxing, but crowded. Negatives include no free coffee and no airport shuttle, or shuttle to downtown.

Genuine Hotels.com guest review

Excellent! We spent six days prior to Christmas at Frenchman's Reef in a waterview balcony room and couldn't have been happier. The staff were friendly, cheerful and pleasant and the food--at least at Sunset Grill and Havana Blue--was outstanding. True, dining was pricy but all dishes were outstanding. What we tended to do was have lunch at Sunset Grill […] and then pop down to the onsite deli for a sandwich for dinner on the nights we weren't going out to dinner. Breakfast buffet, too, was outstanding with not only made-to-order omelets, but French Toast and pancakes, surprisingly crispy bacon and sausage. The only negatives would be that it's a bit of a hike from Frenchman's Reef to Morningstar Beach (but there is a shuttle that's there in a flash) and the internet room (business center) is the PITS--never did get anywhere near my personal or work email and when I went to print my boarding pass for the flight home, the staff member sent to the room to assist me gave up and took me behind the scenes to print it out. Not sure if the free wi-fi throughout the hotel works any better. Read more

Genuine Expedia guest review

The Hotel and staff are great. Just wish they had more parking close to the lobby.

Genuine Expedia guest review

The hotel provides great amenity, location, clean room, access to beach with reasonable price. It can get crowded at times. Watch for the "vacation club" presentation, which although gives you some free perks, can run long.

Genuine Expedia guest review

Everything about our stay was wonderful, except for the SLOW check-in. Our room wasn't ready in time, but we passed the time happily at the lovely outdoor bar. We stayed at Morningstar and loved being right on the water and the varied watersports offered on the property. The food was good but pricey as in most resort. The casual atmosphere was a huge […] plus. We hope to return next Chritmas!, Read more

Genuine Expedia guest review

The hotel was nice. The $$$ million dollar renovation that they advertised was ok. I expected more. The rooms were comfortable, beautiful views of the harbor and downtown. The pools were nice and the beach on site was beautiful as well. I thought the communication was poor. There were things going on in the hotel that we missed because we were not informed […] about it. FOr example there is a free welcome reception on wednesdays. We missed it because there was no information about it. A few night there was a great band performing but we just happened upon it. I think there should be some type of itenerary to let guest know what is going on (like they do on the cruise ships) Also I heard the person behind the desk tell a couple that he sent them a gift to their room for their anniversary/birthday celebration. He said champagne should be delivered to their room that evening. I had told this same worker about an hour before that I was there celebrating my birthday. So after hearing him say he was sending something to their room, I expected something during my visit. Nothing special was delivered to my room. I am just wondering what constitues one guest getting something and another not. Read more

Genuine Expedia guest review