"Great location - would like better noise-proofing"
Overall the hotel was really good - great location, fabulous service, nice-sized suite, big bathroom. My overall rating of a 4 instead of a 5 is due to noise. Even being away from the elevator, I didn't get a good night sleep because of the noise from other room doors slamming and traffic below. I was on the 6th floor so it is probably better further […] up. The property was comfortable and overall I enjoyed the stay. Read moreGenuine Hotels.com guest review
Hotel was nice enjoyed my stay just feel that the food prices was little over rated but overall stay was greatGenuine Hotels.com guest review
"Excellent hotel for a group"
Overall, our experience was great. We had a group of 8 guys in Chicago for a bachelor party, and so the Omni was a perfect choice because of its location and availability of affordable suites. We got to the hotel and our two suites were down the hall from each other. We called the front desk and they immediately moved us into adjoining corner suites […] with an awesome view of downtown. Rooms were very clean and spacious. We had two gripes: 1. The bathroom doors were pretty bad for what were otherwise very nice rooms. There were sliding pocket doors between the bathroom and the bedroom in each suite. These pocket doors do not lock or close completely flush to the wall. They are also comically loud to slide and so they will wake others up. The second gripe was with the security person that we encountered. We were watching a basketball game and were getting into it - not screaming at the top of our lungs, but a bit loud. I think the room directly across from us had small children, so of course they must have expected whisper silence at 10pm. They did not ask us to watch the noise, and we did not receive a call from the front desk. Instead, we got a visit from hotel security who IMMEDIATELY (again, this was first notice of a complaint) warned "You guys need to be quiet or we'll have to remove you from the hotel". That was definitely a bit much, and should have not been escalated so quickly. Other than that rude encounter and the bathroom door issue, hotel was fantastic. Read moreGenuine Hotels.com guest review
The Omni is a great hotel! The location is perfect and the staff couldn't be nicer. The cookies and milk delivery at night was a nice surprise. The rooms were clean and offered plenty of space for our family. Highly recommend!Genuine Hotels.com guest review
"Great location close to shopping"
The Omni had very friendly and helpful staff. We loved the hotel's location which made it easy to walk to stores on Michigan Avenue. we had a terrific stay.Genuine Expedia guest review
"Nice to get away"
Service was very good. Had no complaints. Would stay again.Genuine Hotels.com guest review
"Very comfortable hotel!!"
We stayed with our 6 year old daughter for 2 nights. They gave my daughter a backpack filled with fun things upon checkin! The restaurant service was exceptional! We dined there for breakfast and dinner. It is very dynamic ... Great for families with children or a romantic evening. The waiters accommodate everyone individually and were very attentive! […] They even had little seats for my daughters American girl doll! The hotel itself was overall very clean and very near all of the shopping and restaurants! Read moreGenuine Hotels.com guest review
"Perfect location for American Girl Store visit."
This is our third trip to the Omni this year, so it is starting to feel like home. However, on this visit, it seemed the upon our arrival the bathroom was not as clean as previous visits. Hair in tub and floor.Genuine Expedia guest review
No hd TV , bad pillows and mattress ,charge for morning coffee!Genuine Expedia guest review
Response by Omni Chicago Hotel We're sorry you didn't enjoy your stay. We have Serta pillowtop mattresses in our guest rooms. And if you sign up for our free Select Guest program we will deliver coffee to your room each morning free of charge.
"Right in the heart of the Magnificent Mile!"
The staff was hands down excellent and very accommodating! Plenty of food and shopping within walking distance.Genuine Expedia guest review
Enjoyed my stay room was very nice and staff wad pleasantGenuine Expedia guest review
Everything is always perfect at the Omni. The room was beautiful and the staff wonderful.Genuine Expedia guest review
"Fantastic Location and overall very nice"
The location on Michigan Avenue was perfect for our trip to Watertower Place (3 short blocks away). The room was very nice although smaller than it looks in the photos online. The indoor pool was nice for the kids but the jacuzzi only fits 3 people so that was disappointing as my wife and I had to wait our turn. The experience was a bit underwhelming […] for what we paid... we wanted more impressive, which the Omni does not really have since the lobby is on the 3rd floor. The staff was excellent. I rated a comfort of 4 because I slept nearest the window in the two double bed suite and I was cold all night no matter how much I turned up the heater. My family didn't complain though. Read moreGenuine Hotels.com guest review
The staff was very professional, the food was delicious and the laocation perfect.Genuine Hotels.com guest review
"Weekend family trip"
Excellent service from the bell hops to the front desk, to the housekeeping staff who was at our door with cookies and milk as a surprise nighttime treat for our kids. Room was small, and room heat was not uniform throughout.Genuine Hotels.com guest review
"Omni weekend stay"
We stayed over night for a quick trip away, and the Omni was a perfect choice. The location cannot be beat if you're in town to shop or eat. The hotel was really clean. The rooms don't offer much in the way of modern or high end luxury, but they are very spacious, clean, and comfortable. The only thing I found quirky was the outlet situation in the […] bedroom. There was a small power strip fastened to one of the night stands, and that was it. There was nothing on the other side of the bed. Not a deal breaker, but I definitely thought it quirky in this day and age. I would stay here again, for sure. Everyone was really nice and helpful; check in and out was easy. Hotel was quiet and clean. Perfect place for a trip to the city. Read moreGenuine Hotels.com guest review
Very nice room.Genuine Hotels.com guest review
"Love the Omni, stay there twice a year"
Consistently great.Genuine Hotels.com guest review
"Great location, good value"
Overall, everything was great - the location can't be beat and the staff were very friendly, responsive and helpful. We also got a great weeknight deal that included parking at a very reasonable price. One knock was that the living room space only had a couch and the chair for the desk. So if someone was using the desk, then everyone else had to squish […] together on the couch, and four on the couch was a tight fit. Also, we have a baby and requested a pack and play for the baby to sleep in per the hotel's website. We got a 1970s era (my guess, at least) white, metal-barred baby crib on wheels. Needless to say, the baby was weirded out by this and had a hard time adjusting, so I did wish we had just brought our own pack and play. However, these are just nit picky issues. Our stay was great, the location can't be beat, the staff was friendly, helpful and responsive, and we will definitely stay here again. Read moreGenuine Hotels.com guest review
"Great Location & Service!"
The staff was extremely nice. Loved the text to valet feature. Sent them a text with the info and my car would be there as promised. Breakfast was excellent, even the buffet. Only thing I didn't love was having to switch elevators to get to the rooms. One elevator up to reception then another to the rooms; maybe it's done for safety? I would defintely […] stay again. Read moreGenuine Hotels.com guest review
"Close to Everything"
This was my first time staying at the Omni Hotel....Staff was great I had never heard of the turn down service but the gesture was nice....everything was in walking distance and was unaware Express was right downstairs which was great because i needed a shirt....I will be staying there again for sureGenuine Expedia guest review
"Perfect for Michigan Ave."
Our family loved the location that Omni was located. Our daughter (who is 7) was able o walk with us without getting tired. Close to shopping and restaurants.Genuine Expedia guest review
"Nice suites, but very dated!"
Rooms are spacious and nice, but needs renovation!Genuine Hotels.com guest review
"Great location on the "Magnificent Mile"!"
Easy walking distance to shopping and dining, attentive and courteous hotel staff, great location on the famous 'Magnificent Mile" and adjacent to Rush St. night life for dining and entertainmentGenuine Expedia guest review
"Great location for shopping."
Nice staff. Clean rooms. However, hall carpets and walls could have been cleaner. Shower water pressure was poor. The tray for the kids breakfast looked a bit institutional. Bathroom had a slight urine odor. Everything looked clean however pics on the hotel website made the room look more modern than what it actually is. We will probably not stay again […] but who knows. Read moreGenuine Hotels.com guest review
"Excellent location on mag mile"
The door guys were amazing! Very nice and genuine will get you inside and secure right away! The hotel restaurant has excellent food and a great breakfast buffet! Best thing of all here is that there are cured meats and cheeses and everything on the menu is made in house and has the finest ingredients. Room service was expensive but fast! Rooms are […] all suites, but only one flat screen in room and the other tv is way to old school. The rooms are nice, but ask for one with a sofa so you can relax and watch the flat screen in the front room. Great location, staff was helpful but didn't feel like they went out of their way to make the stay memorable. Read moreGenuine Expedia guest review
Overnight parking was simple and easy in and out.That was the only thing I worried about.Genuine Hotels.com guest review
Stayed here for our anniversary. Recommend to anyone! So many places to shop and eat right out the front door. Nike store across the street. The lounge is amazing the bartender was friendly and talented. Loved her! The staff is excellent! Turn down service, complimentary breakfast, free wifi, and 24-hour room service all equaled a fantastic stay.Genuine Expedia guest review
"great location on Michigan Ave"
liked the stay very much - early check in was granted and much appreciatedGenuine Expedia guest review
"Wonderful centrally located hotel in Chicago"
Outstanding. Great amenities. Excellent food in restaurant.Genuine Hotels.com guest review
Everything was quite impressive. My only complaint is that I wish they would have told me that there was a turn-down service. I went out for dinner after checking in and when I returned the TV and lights were on in the room, which REALLY freaked me out. I thought I had walked into someone else's room or that someone had let themselves into mine.Genuine Hotels.com guest review
"Overnight Get Away"
We were just looking to get away into the city overnight and decided to stay at the Omni...it was the best choice we made. Everything was great from the time we arrived until check out including the valet, the front desk, the concierge all the way down to the room service. They even provided our daughter with a gift bag. Our special request was taken […] care of and awaiting when we arrived. The room was really nice and very clean. Needless to say we enjoyed our stay and will definitely stay at the Omni again!! Read moreGenuine Hotels.com guest review
"Great hotel in the heart of Chicago"
I would definitely recommend the all-suite Onmi hotel.Genuine Hotels.com guest review
Hotel was clean , staff nice, room was amazingGenuine Hotels.com guest review
"Too old to be a 4 star... Needs updates...."
This is NOT a 4 star hotel... Yes, I was given a suite, but no couch, very old carpet and the TV in the bedroom did not work... Tile (some) in bathroom was seriously water damaged black. King bed was mediocre at best.. Linen and room was very clean..Genuine Expedia guest review
Response by Omni Chicago Hotel Thanks for your feedback about your recent stay. We have completed our model rooms for our upcoming renovation. Each room will be fully renovated beginning later this year. In the meantime we are making sure our housekeeping and engineering teams are continuing to keep our current rooms at the highest level possible. If there is an issue with your room during your stay, please let us know so we can either fix the issue or move you to a new guest room.
The room was fine except it was missing some pillows for the bed, and there were no pillowcases on the 2 that were on the bed. A mystery!Genuine Hotels.com guest review
"Great location but needs update"
Great location, I stayed here 15 years ago. The problem is that nothing changed in 15 years. Same old rooms that need to be remodeled.Genuine Expedia guest review
"Nice Get a way hotel for couples"
Loved the hotel, location and staff. They were very friendly and accommodating. We asked for late check out and did not have to leave until 2 pm the next day. They made dinner reservations for us and even arranged for an appetizer for us at the restaurant - on them! Nice surprise, great customer service.Genuine Hotels.com guest review
"Right on Michigan Ave."
Loved the 676 bar/restaurant. Great food and venue.Genuine Expedia guest review
"Great Location/Excellent staff"
Location was ideal; walking distance to all essentials for a Chicago visit. Overall appointments of physical building, other than the pool renovation, were first class. Best, however, staff friendliness and helpfulness in every department. I'd highly recommend and will stay there again. Very impressed with Omni.Genuine Expedia guest review
"Excellent hotel, location!"
I love this hotel! It was quiet, comfortable and great for business travel. I will stay again next visit.Genuine Expedia guest review
"loved the location"
We loved this hotel and will return. Really likes the guys at the front doorGenuine Hotels.com guest review
"Great location on Magnificent Mile"
Quiet, clean, facilities in great condition. Spacious work-out room, very helpful staff.Genuine Expedia guest review
"Decent 4-star hotel"
Not a bad stay - just a quick overnight trip to Chicago. Nice big rooms. Shower was terrible - didn't drain well and the showerhead was weak. Really need an update on TVs - the one in the living area was okay, but it was still an old tube-TV in the bedroom... hello 2002!Looks like there was construction at the hotel - didn't bother me, although I thought […] I could hear hammering at one point. Not loud enough that I couldn't sleep. Read moreGenuine Hotels.com guest review
"Good Hotel, could do with a bit of upgrading."
It was a good short stay. However, service at the dining room for breakfast was slow-- actually I was not serviced at all. I waited until half way through my breakfast before some I got my tea and orange juice. Then when I was finished with breakfast, I actually put on my coat before the waiter came over again. Terrible lack of service.Genuine Expedia guest review
Perfect location, clean and everyone was friendly.Genuine Hotels.com guest review
"Great Hotel - Period!"
Loved the location in the heart of it all in Chicago. Very classy hotel with excellent service.Genuine Hotels.com guest review
"Nice hotel, great location"
Hotel a little long in the tooth, but a good deal for the price. The doormen were outstanding! They were very friendly, welcoming, and fun.Genuine Expedia guest review
"windy city getaway"
While our stay at the Omni was enjoyable,housekeeping needs to be allocated more time or manpower to ensure a complete and proper cleaning.Especially the bathroom surfaces..also we were made to struggle through the heavy revolving doors with luggage while the "door woman" sat outside grinning..fortunately all others durring our stay were very professional […] and helpfull .. Read moreGenuine Hotels.com guest review
The hotel was great loved the location. Tabitha the manager over check in was exceptional.Genuine Expedia guest review
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