"Location, service, cleanliness"
I'm a repeat customer, almost every time I go to Chicago I stay at this hotel. Location is great, service is excellent, rooms are clean. Ideal for the business traveler. Rooms are small suites. Great breakfast buffet for the price, great value.Genuine Expedia guest review
"Do not use Omni Chicago"
Rude and unhelpful staff. Outdated and unclean rooms. Only positive is location but many other hotels nearby to chose from.Genuine Expedia guest review
"Great layout but needs an update"
Bed was comfortable but should be a King. Closet too small/ short. Bedding was great but ceiling too low. I loved the suite so I can read while others sleep. TV in bedroom was an antique. Everything very clean.Genuine Expedia guest review
We were booked into what appeared to be a "handicapped room" that was suite. Nice and roomy. The only complaint was the small closet hanging rack was very low and there was a large privacy safe below it. There was almost no room to hang clothes so we hung some on bathroom wall hooks. Other than that the location and amenities were great.Genuine Expedia guest review
Excellent staff, makes for an enjoyable stay and they rate a 10. Facility show it in cleanliness, restaurant and bar service and front desk. Location gives access to Michigan Ave. even on a weather changing cold days in Nov.Genuine Expedia guest review
"Omni is my favorite hotel"
We stayed at the Omni for 5 nights and it was wonderful to have the extra space that the suite provided. The room was very functional and comfortable. We also took advantage of the fitness center and it was great! The staff was very helpful/pleasant. We have stayed at many hotels in the area and the Omni is my favorite.Genuine Hotels.com guest review
I had a great stay at the Omni, would stay there again. Close to shopping and restaraunts.Genuine Hotels.com guest review
"5 Star and More!"
We had an all around fabulous experience at Omni, from the bellman, front desk staff to the wonderful cleaning and maintence crew. Thank you Omni, we will be returning!Genuine Hotels.com guest review
"Weekend at the Omni"
Having a suite is certainly a plus however the sliding doors between the bedroom and bathroom create both a lack of privacy and make a great deal of noise if using the bathroom in the middle of the night. Asked for a room on an upper floor. Ended up on the 10th floor with a view of an adjacent wall. Room was in need of an update. Overall not a bad stay […] but also not a particularly good value for the money. Read moreGenuine Hotels.com guest review
"Only Place to Stay"
Love this place! Great location! Awesome Brunch A+Genuine Hotels.com guest review
"Great location, clean and nice size rooms!"
Great location on Michigan Avenue. Spacious rooms, very clean. Polite staff. I recommend it! The hotel does not have a lobby on the ground floor, small inconvenience, you have to take the elevator to the third floor lobby. Bring good earplugs, Michigan Avenue is very loud at night, but all the major hotels are in the same street.Genuine Hotels.com guest review
Hotel staff was phenomenal, 676 restaurant was good also, server charlie is the best.Genuine Hotels.com guest review
My stay was ok wish it could of been better since i went there to celebrate my birthday. When we got there they didnt have our room ready. We had to go sit in their restaurant and wait for 1 hour. They did give us a $30 voucher to use but we had dinner reservation somewhere else. We finally decided to go ask if we can get our room. They said they werent […] done cleaning it. We told them we had dinner reservation that we need to get ready for. So they finally gave us a room. When we got into the room my sister went to go take a shower and the towel felt like it was use already. We had to call house keeping for new towels and also on top of that we had to keep calling for our luggage to be sent to our room. Oh yeah there was still a light bulb they need to fix in our room and the guy kept coming in and out of our room. The top pillow was dusty. I think this should of been deal with before the weekend had started if they know they were going to be busy. Also the room should of been clean/fix before check in time. I dont think the stay there was worth $3xx.xx a night. I Wouldnt recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Disappointed in accommodations. Coffee supplies in room sparse. Robes old & too small & i am smaller than average. Tv in bedroom from the 90's & terrible angle for someone laying in bed. Very uncomfortable couch. Room not cleaned ubtil 4:30pm.Genuine Hotels.com guest review
"Great location, Dated hotel"
Went for Pack Expo. Great location. Very dated hotel. Staff was outstanding. They are remodeling the staff said this winter.Genuine Hotels.com guest review
great location, clean, staff was very friendly.Genuine Hotels.com guest review
"Nice hotel close to many popular areas."
Wonderful stay in Chicago. We arrived early in the morning and a room was available. We enjoyed the some shopping and restaurants. We took the train into the city from O'Hare but used Uber for our return.Genuine Expedia guest review
"Worse than expected..."
Rooms are much smaller than they seem in the pictures... especially on Expedia, the pictures are very flattering. Furniture/Amenities are outdated. Valet staff is warm and friendly, everyone else gives off the 'big city, I don't care, Chicago attitude'. Given a towel with a chewing gum-like substance on it. Overall not worth the money or hassle. I expected […] much more from downtown Chicago. Read moreGenuine Expedia guest review
We stayed at this hotel for 3 nights & had a great trip. The location is so perfect central to everything. We didn't use our car the entire time we were able to walk or grab a short cab ride. The hotel staff was very accomodating & attentive to our requests. The room decor is starting to get a bit dated but not a big deal.Genuine Expedia guest review
"Very nice hotel, great location, fair price!"
Omni tends to be a great but perhaps too often overlooked option in downtown Chicago. Having stayed in probably 20 Chicago hotels over the past 10-15 years, many higher end, I think the Omni is a great intersection of comfort, location, service, and price. Particularly if you are part of their loyalty program, little things like free internet (which […] should really be routine just about everywhere but isn't), complimentary coffee/tea/juice service in the morning (delivered to your door), and other small amenities put the Omni very near the top of my most favored places to stay, at least if I'm paying for it. Read moreGenuine Hotels.com guest review
Couples weekend get away. Always enjoy Michigan Ave and surrounding area. The staff at the hotel were nice. The room could use some updating/remodeling. Overall a nice stay at a competitive rate.Genuine Hotels.com guest review
"Great hotel, parking is through the roof!"
This is an amazing downtown hotel. You can walkout to the best of Chicago. Food shopping gakkeries. Why the parking is twice what it cost locally to park.Genuine Expedia guest review
"Omni Hotel Return Visit"
A return trip. Love the hotels location!Genuine Hotels.com guest review
"Way Overrated - Never again"
dirty. needed cleaned once we saw condition. super expensive even for basic coffee in the morning. $3 for small cup, no refill or even refresh. Small bottle of water in room = $10.00. Tube TV in the room....no really, a TUBE TV. What a jokeGenuine Hotels.com guest review
Great overall!Genuine Hotels.com guest review
My daughter and I were impressed with the Omni hotel and staff. We were even more impressed and honored when we saw that they offer gluten free options on their in-room dining menus. This was very helpful with our food restriction needs. We will be back!Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"Hotel in a great location"
Great location, Nice staff, attractive price.Genuine Hotels.com guest review
"Best Chicago location"
We've stayed at this property many times over the past 10-12 years. If anything, the management and condition has improved with age!Genuine Expedia guest review
"My Go To Hotel in Chicago"
Great location to all shopping and POI near Magnificent Mile. Beautiful Contemporary rooms,with comfortable beds. Great flat screen TV in living area need similar in the bedrooms, and perhaps a more comfortable chair.Genuine Hotels.com guest review
Hotel stay was fine but rooms are overpriced for what you get. I was disappointed in ambiance and lack of any extras. Paying $400+/night should at least buy you free wireless access. Would not stay here again for the price.Genuine Hotels.com guest review
Great to everything and great location. All personel where very greeting and was safe. By far the best hotel I've stayed at. The most beautiful views of River North you can ever see unless you live in a condo high rise in the area. It gives you a new perspective of how beautiful Chicago is.Genuine Expedia guest review
Very nice neighborhood would stay here again!!! My only suggestion room s are dark.Genuine Hotels.com guest review
Great location, everything within walking distance - shopping, great pizza, Portillo's for hot dogs and Italian beef, Holy Name Cathedral, the Bean...everythingust about! Nice little bar, attentive service, very sweet ladies who take care of our room.Genuine Hotels.com guest review
"too much too much"
my stay was not very good even close to terrible. I was given a room that did not have closet space for me to hang of my suits, slacks or jacket. On returning to my room the first night of my stay I found my door a jarred. On the second night I did not have a plastic cover for the ice bucket. I went down to the front desk and asked the manager for one. […] He said they would send it right up. I never got one even though I stayed two more days. The hotel was too expensive for these experiences Read moreGenuine Hotels.com guest review
"Large room in big city."
Loved it. Our room was large and very comfortable. Great bar/lounge area.Genuine Hotels.com guest review
"Excellent locaton and very friendly!"
The Omni was perfectly located on Michigan Ave for our tourist purposes. We could easily walk or take the bus to all of our destinations. They even offered us a ride whenever we got ready to walk out of the door. The doorman could not have been nicer or more helpful!Genuine Hotels.com guest review
Had a quick over night stay- great hotel! The restaurant was very enjoyable and we had a fantastic meal there. Only 1 compkaint- $65 valet parking.Genuine Hotels.com guest review
"Rendevous of Friends and sisters."
Four of us met in Chicago from Michigan and Oregon. WE needed a suite, because we did not want to sit on beds all of the time. The room was nice. We felt that there could be another comfortable chair, so all of us could be comfortable. The location was GREAT!Genuine Hotels.com guest review
"Great stay on mag mile"
Overall great stay. The hotel is right in the center of the "magnificant mile" making it easy to get just about anywhere. I walked everywhere I needed to go. There were several nice restuarants in the area. The hotel's restaurant looked very nice and had a very interesting menu, although I did not eat there. Hotel seemed pretty standard for a 4 star. […] All rooms were suites, which makes them seem a little bigger. I did not get a chance to check out the hotel's pool or gym. The front desk staff, bellhops, and maids were all very nice and provided good service. I would stay here again Read moreGenuine Hotels.com guest review
"Another great OMNI experience!"
The Omni Chicago is an excellent, all-suite hotel located on the Magnificent Mile. A perfect location to explore/discover Chicago! We stayed 4 nights and had a great experience.Genuine Hotels.com guest review
Overall the stay was very nice. It was a great choice to celebrate our anniversary and the chocolate cake was wonderful.Genuine Hotels.com guest review
The hotel was in a great location. The staff was friendly. The hotel was nice, but had a corporate feel. Overall a decent stay for a weekend.Genuine Hotels.com guest review
"it was alright"
My husband and I decided to stay at the Omni because it is central to everything in Chicago. I have been to other Omni hotels and was really expecting it to be top notch. I was wrong. The decor is very outdated. The room was a decent size and I liked the separate living area and wet bar but again, it just was completely unattractive. The reason my ratings […] were somewhat harsh is as follows: they do not put fitted sheets over their mattresses.. or they didn't in our room at least. There is literally nothing grosser than waking up laying on a BARE HOTEL MATTRESS. Absolutely disgusting. I have traveled a bit and never encountered that. Read moreGenuine Hotels.com guest review
"In need of renovation"
This hotel needs to be renovated, we were very disappointed by the appearance of our room and the staff were not able to offer us a room of a more modern appearance. They offered us to switch, which we did, but even the room offered was still very tired looking.Genuine Expedia guest review
The Omni is beautiful, the service is great, the location was perfect for us. The only negative for us was the length of time it took for the valey to retrieve our car, even with advance calling, we waited 15+minutes each time.Genuine Hotels.com guest review
This by far was the best hotel we have stayed at off Michigan Avenue. Food, shopping, nightlife were all within walking distance. Will definitely be back!Genuine Hotels.com guest review
"Outstanding Location and Service"
We were pleased with our stay at Omni Chicago Hotel in late September, 2014. I am allergic to Down feathers and requested special bedding. Fortunately, the Omni has an entire floor for such situations. (the 21st floor).The room was clean, comfortable, and had a lovely partial view of the Lake and the surrounding area. The staff was so helpful and f […] riendly. Read moreGenuine Hotels.com guest review
This was the best stay. We were close to everything and the everyone at the hotel was exceptionally nice. We will definitely stay here again or rather every time we are in ChicagoGenuine Hotels.com guest review
Close to theaters and restaurants which is why we went downtown.Genuine Expedia guest review
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