"Omni weekend stay"
We stayed over night for a quick trip away, and the Omni was a perfect choice. The location cannot be beat if you're in town to shop or eat. The hotel was really clean. The rooms don't offer much in the way of modern or high end luxury, but they are very spacious, clean, and comfortable. The only thing I found quirky was the outlet situation in the […] bedroom. There was a small power strip fastened to one of the night stands, and that was it. There was nothing on the other side of the bed. Not a deal breaker, but I definitely thought it quirky in this day and age. I would stay here again, for sure. Everyone was really nice and helpful; check in and out was easy. Hotel was quiet and clean. Perfect place for a trip to the city. Read moreGenuine Hotels.com guest review
Very nice room.Genuine Hotels.com guest review
"Love the Omni, stay there twice a year"
Consistently great.Genuine Hotels.com guest review
"Great location, good value"
Overall, everything was great - the location can't be beat and the staff were very friendly, responsive and helpful. We also got a great weeknight deal that included parking at a very reasonable price. One knock was that the living room space only had a couch and the chair for the desk. So if someone was using the desk, then everyone else had to squish […] together on the couch, and four on the couch was a tight fit. Also, we have a baby and requested a pack and play for the baby to sleep in per the hotel's website. We got a 1970s era (my guess, at least) white, metal-barred baby crib on wheels. Needless to say, the baby was weirded out by this and had a hard time adjusting, so I did wish we had just brought our own pack and play. However, these are just nit picky issues. Our stay was great, the location can't be beat, the staff was friendly, helpful and responsive, and we will definitely stay here again. Read moreGenuine Hotels.com guest review
"Great Location & Service!"
The staff was extremely nice. Loved the text to valet feature. Sent them a text with the info and my car would be there as promised. Breakfast was excellent, even the buffet. Only thing I didn't love was having to switch elevators to get to the rooms. One elevator up to reception then another to the rooms; maybe it's done for safety? I would defintely […] stay again. Read moreGenuine Hotels.com guest review
"Close to Everything"
This was my first time staying at the Omni Hotel....Staff was great I had never heard of the turn down service but the gesture was nice....everything was in walking distance and was unaware Express was right downstairs which was great because i needed a shirt....I will be staying there again for sureGenuine Expedia guest review
"Perfect for Michigan Ave."
Our family loved the location that Omni was located. Our daughter (who is 7) was able o walk with us without getting tired. Close to shopping and restaurants.Genuine Expedia guest review
"Nice suites, but very dated!"
Rooms are spacious and nice, but needs renovation!Genuine Hotels.com guest review
"Great location on the "Magnificent Mile"!"
Easy walking distance to shopping and dining, attentive and courteous hotel staff, great location on the famous 'Magnificent Mile" and adjacent to Rush St. night life for dining and entertainmentGenuine Expedia guest review
"Great location for shopping."
Nice staff. Clean rooms. However, hall carpets and walls could have been cleaner. Shower water pressure was poor. The tray for the kids breakfast looked a bit institutional. Bathroom had a slight urine odor. Everything looked clean however pics on the hotel website made the room look more modern than what it actually is. We will probably not stay again […] but who knows. Read moreGenuine Hotels.com guest review
"Excellent location on mag mile"
The door guys were amazing! Very nice and genuine will get you inside and secure right away! The hotel restaurant has excellent food and a great breakfast buffet! Best thing of all here is that there are cured meats and cheeses and everything on the menu is made in house and has the finest ingredients. Room service was expensive but fast! Rooms are […] all suites, but only one flat screen in room and the other tv is way to old school. The rooms are nice, but ask for one with a sofa so you can relax and watch the flat screen in the front room. Great location, staff was helpful but didn't feel like they went out of their way to make the stay memorable. Read moreGenuine Expedia guest review
Overnight parking was simple and easy in and out.That was the only thing I worried about.Genuine Hotels.com guest review
Stayed here for our anniversary. Recommend to anyone! So many places to shop and eat right out the front door. Nike store across the street. The lounge is amazing the bartender was friendly and talented. Loved her! The staff is excellent! Turn down service, complimentary breakfast, free wifi, and 24-hour room service all equaled a fantastic stay.Genuine Expedia guest review
"great location on Michigan Ave"
liked the stay very much - early check in was granted and much appreciatedGenuine Expedia guest review
"Wonderful centrally located hotel in Chicago"
Outstanding. Great amenities. Excellent food in restaurant.Genuine Hotels.com guest review
Everything was quite impressive. My only complaint is that I wish they would have told me that there was a turn-down service. I went out for dinner after checking in and when I returned the TV and lights were on in the room, which REALLY freaked me out. I thought I had walked into someone else's room or that someone had let themselves into mine.Genuine Hotels.com guest review
"Overnight Get Away"
We were just looking to get away into the city overnight and decided to stay at the Omni...it was the best choice we made. Everything was great from the time we arrived until check out including the valet, the front desk, the concierge all the way down to the room service. They even provided our daughter with a gift bag. Our special request was taken […] care of and awaiting when we arrived. The room was really nice and very clean. Needless to say we enjoyed our stay and will definitely stay at the Omni again!! Read moreGenuine Hotels.com guest review
"Great hotel in the heart of Chicago"
I would definitely recommend the all-suite Onmi hotel.Genuine Hotels.com guest review
Hotel was clean , staff nice, room was amazingGenuine Hotels.com guest review
"Too old to be a 4 star... Needs updates...."
This is NOT a 4 star hotel... Yes, I was given a suite, but no couch, very old carpet and the TV in the bedroom did not work... Tile (some) in bathroom was seriously water damaged black. King bed was mediocre at best.. Linen and room was very clean..Genuine Expedia guest review
Response by Omni Chicago Hotel Thanks for your feedback about your recent stay. We have completed our model rooms for our upcoming renovation. Each room will be fully renovated beginning later this year. In the meantime we are making sure our housekeeping and engineering teams are continuing to keep our current rooms at the highest level possible. If there is an issue with your room during your stay, please let us know so we can either fix the issue or move you to a new guest room.
The room was fine except it was missing some pillows for the bed, and there were no pillowcases on the 2 that were on the bed. A mystery!Genuine Hotels.com guest review
"Great location but needs update"
Great location, I stayed here 15 years ago. The problem is that nothing changed in 15 years. Same old rooms that need to be remodeled.Genuine Expedia guest review
"Nice Get a way hotel for couples"
Loved the hotel, location and staff. They were very friendly and accommodating. We asked for late check out and did not have to leave until 2 pm the next day. They made dinner reservations for us and even arranged for an appetizer for us at the restaurant - on them! Nice surprise, great customer service.Genuine Hotels.com guest review
"Right on Michigan Ave."
Loved the 676 bar/restaurant. Great food and venue.Genuine Expedia guest review
"Great Location/Excellent staff"
Location was ideal; walking distance to all essentials for a Chicago visit. Overall appointments of physical building, other than the pool renovation, were first class. Best, however, staff friendliness and helpfulness in every department. I'd highly recommend and will stay there again. Very impressed with Omni.Genuine Expedia guest review
"Excellent hotel, location!"
I love this hotel! It was quiet, comfortable and great for business travel. I will stay again next visit.Genuine Expedia guest review
"loved the location"
We loved this hotel and will return. Really likes the guys at the front doorGenuine Hotels.com guest review
"Great location on Magnificent Mile"
Quiet, clean, facilities in great condition. Spacious work-out room, very helpful staff.Genuine Expedia guest review
"Decent 4-star hotel"
Not a bad stay - just a quick overnight trip to Chicago. Nice big rooms. Shower was terrible - didn't drain well and the showerhead was weak. Really need an update on TVs - the one in the living area was okay, but it was still an old tube-TV in the bedroom... hello 2002!Looks like there was construction at the hotel - didn't bother me, although I thought […] I could hear hammering at one point. Not loud enough that I couldn't sleep. Read moreGenuine Hotels.com guest review
"Good Hotel, could do with a bit of upgrading."
It was a good short stay. However, service at the dining room for breakfast was slow-- actually I was not serviced at all. I waited until half way through my breakfast before some I got my tea and orange juice. Then when I was finished with breakfast, I actually put on my coat before the waiter came over again. Terrible lack of service.Genuine Expedia guest review
Perfect location, clean and everyone was friendly.Genuine Hotels.com guest review
"Great Hotel - Period!"
Loved the location in the heart of it all in Chicago. Very classy hotel with excellent service.Genuine Hotels.com guest review
"Nice hotel, great location"
Hotel a little long in the tooth, but a good deal for the price. The doormen were outstanding! They were very friendly, welcoming, and fun.Genuine Expedia guest review
"windy city getaway"
While our stay at the Omni was enjoyable,housekeeping needs to be allocated more time or manpower to ensure a complete and proper cleaning.Especially the bathroom surfaces..also we were made to struggle through the heavy revolving doors with luggage while the "door woman" sat outside grinning..fortunately all others durring our stay were very professional […] and helpfull .. Read moreGenuine Hotels.com guest review
The hotel was great loved the location. Tabitha the manager over check in was exceptional.Genuine Expedia guest review
Live in hotels due to work and this is a no brainer. Great stay can't go wrongGenuine Expedia guest review
"Easy to stay at the Omni -"
The staff was very nice and made my business trip easy to take. Breakfast room service was also good. The food and my server were delightful.Genuine Hotels.com guest review
The carpet in our room was all bunched up and made the room look like a cheap room in a cheap hotel. We couldn't get some stations in on the TV. Wanted to watch the Olympics opening ceremony, but were told the wind was disrupting the TV service. The best thing about the hotel was the wonderful service we received in the entry lobby from the door staff! […] They were great! I would not stay at this hotel again and would not recommend it. There are many hotels in the same area that we have stayed at that are much, much better for the same price. Read moreGenuine Hotels.com guest review
Very comfortable and convenient to eateries, restaurants, and shopping. Staff were warm, friendly, and inviting. Only problem was our key cards would not work since the 1st time we used them. Luckily there was always someone in the room to open. When we all went out, we had complained about it to the front desk, and got it fixed. Upon returning to the […] room, we tried to open the door to our room and it wouldn't work again. My husband had to go back yet again downstairs to get it fixed. We waited for awhile until someone came to manually open the doors with keys. Overall a great overnight stay but the keycard problem definitely was an inconvenience. Read moreGenuine Hotels.com guest review
"Great for Michigan Ave"
If you want Michigan Avenue this is your place to stay. The staff was super friendly. Had a couple of drinks at the bar, beer was cold and the views are nice. Breakfast buffet is $23.00, but very good buffet.Genuine Expedia guest review
I had stayed at this hotel many years ago, and was pleased that the hotel remains a great property. The rooms are magnificent, the location is ideal. I will definitely stay there again.Genuine Hotels.com guest review
"Great location and impeccably clean"
The staff made what could have been a bad experience a good one. Low enders staying across the hall were disruptive, slamming doors and smoking cigars at 1am. We called the front desk and security was there within just a few minues. They shut down the party and moved us to a nicer room away from the smoke. Staff was exceptionally polite and friendly. […] You can walk to so many things from here so you save on cab fare. Room rates are very reasonable. We will definitely return to the Omni. Read moreGenuine Expedia guest review
"Great experience on Michigan Avenue"
The hotel was centrally located to Michigan Avenue and less than a mile from Millennium Park. The room was pleasant and the restaurant in the hotel was exceptional. The only negative thing I would have to say was that a staff member yelled at my friend for trying to refill his coffee cup, and it could have been handled in a much more appropriate wa […] y. Read moreGenuine Hotels.com guest review
We loved the Omni Chicago Hotel. The location and rate was prime for our spur of the moment night in Chicago. We were astounded by the warmth, generosity and care given to us through our stay! We wish we would have acquired our doorman's name as he seemed to be there every time we were coming and going. He remembered us each time asking how we were […] and did we find things okay? Really an exceptional man! The place is superbly well kept, the entire hotel smells fresh and clean. The bed and room was very comfortable and noise free. We returned from our night to find our bed turned down and room picked up - WOW! That just put this hotel above the rest. We loved every bit of our time spent at the Omni and would stay here again for sure! Read moreGenuine Hotels.com guest review
overall excellentGenuine Hotels.com guest review
"LOVED THIS HOTEL, LOVED THIS LOCATION"
TO SAY THIS HOTEL WAS AMAZING IS AN UNDERSTATEMENT, THE STAFF WAS AMAZING AND SO WELCOMING. WE LOVED IT SO MUCH WE STAYED ANOTHER NIGHT!! WE DID NOT GET THE ROOM WE BOOKED AT FIRST BUT AFTER INFORMING THE FRONT DESK THEY UPGRADED OUR ROOM TO A BEAUTIFUL CORNER KING SUITE WITH AMAZING VIEWS. WE EVEN FORGOT A CHARGER FOR OUR PHONE AND THEY ALLOWED US […] TO USE ONE OF THE STAFF MEMBERS WHICH WAS SOOOO NICE OF THEM! IVE STAYED AT OMNI NEW YORK AND LOVED OMNI CHICAGO!!! Read moreGenuine Hotels.com guest review
"Good for shopping"
Good size but very noisy during the night. The pillows no confortables and the blanket every night fall dawn, very slippery I think.Genuine Expedia guest review
GREAT location. Would have been ideal if there had been free WiFi and a flat screen TV (vs the old one) in the bedroom.Genuine Hotels.com guest review
Very nice with wonderful staffGenuine Hotels.com guest review
The Hotel is conveniently located on Michigan Ave. central to tons of shopping and restaurants. The rooms are comfortable and clean. The Hotel Bar was pleasant and had good food. Would definately stay here again.Genuine Hotels.com guest review
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