"BEST WEEKEND EVER!"
From the moment we walked in we were greeted and it was a fast check in. We had the premium room and they gave you snacks and non-alcohoic drinks for FREE. Free hot breakfast and just straight forward happy and fun times! Room was super clean stocked up with lotion, shampoo, and conditioner.Genuine Hotels.com guest review
"Good location, good deal."
We stayed for a brief overnight getaway and wanted to be in the Monterey/Carmel area on a Friday night without spending more than $200/night. The Embassy Suites in Seaside is really an overall great deal for the money, it's in a good location/proximity to both Carmel and Monterey. We were upgraded to a large corner suite upon arrival from our King Bed […] Ocean View, and it was a beautiful view. While the rooms themselves are showing their age a bit, especially the bathrooms, the overall experience was very nice and enjoyable! Great staff/service, free breakfast and happy hour! Read moreGenuine Expedia guest review
"Great for families..."
My family and I kicked off the new year with a few nights at this wonderful hotel. Between the breakfast, the pool, and the proximity to Seaside State Beach (among the usual Monterey attractions), it was great for us. The staff was very kind and helpful, as well. The room was spacious and clean. Moving forward, this is where we'll be staying for our […] annual Monterey trip. Read moreGenuine Hotels.com guest review
"The breakfast was great!"
Great staff. Good view of the bay. 7 minutes from Monterey.Genuine Expedia guest review
"Exceptional Service - What Really Matters"
Our reason for this family vacation was to celebrate a special occasion, and the customer service we received was exceptional. (Angela deserves most of the credit.) The room was bigger than we expected, the breakfast was like dining at Denny's for free, and the nights were very quiet. I'm a teacher, and I give this hotel an "A." (It would be an "A+" […] if they offered free parking!) :) Read moreGenuine Hotels.com guest review
Easy access to and from Monterey, camel, big sur and etc. loved the room setting And indoor pool.Genuine Expedia guest review
Our family likes the hotel, but there was nothing special. I guess it is like any other hotel . We stayed there because our kids wanted to swim while we were on the trip. The hotel is the only nice hotel in the area that has an indoor swimming pool. Our kids loved it; however, the water is kinda cold. I think management needs to take a drip and experience […] it for themselves. The kids stayed in the pool for about 1 hour before it was too cold to be in the water. The nice thing is that there is a hot tub. But after being in the hot tub, there is no going back. The lines for the breakfast was long. It is expected due to the holiday ie New Year. The wifi fee is more compared to the other hotels in the areas. We did not expected fee to be this high. ie $10/day/device??? Read moreGenuine Expedia guest review
"We love this hotel"
Plenty of space in the room and very clean. Its not fancy but is very nice for the price. The happy hour with free booze and complementary full buffet breakfast just puts the value over the top! Parkjng is self park and $10 bucks a day but there is plenty of it. The only thing I would have them adress is the slight antiseptic aroma as you enter the […] lobby...im sure it just means its clean, but light a few candles! Other than that...highly recomend! Read moreGenuine Expedia guest review
Great place centrally located. Chile's across the parking lot and Starbucks across the street. FREE DRINKS 5:30-7:30pm in reception area (though maybe not the best liquor). Room was big and quiet with fridge and microwave. Beach is just half a mile down the street.Genuine Hotels.com guest review
By far the best experience I've had with a hotel. Very nice, clean, fun, and relaxing. They put there guest first.Genuine Hotels.com guest review
Despite all of the negative reviews, my g/f and I decided to stay here anyway. Found the hotel to be nice and quiet, close to walking areas, etc...... Perhaps the previous criticisms were from other travelers' w/ unrealistic expectations or maybe....... They're just too pickyGenuine Hotels.com guest review
Each time I tried to contact them for something it took 3-4 try's......no one would answer the phone. I called requesting towels, but they never brought them. There was only one extra pillow for the sofa bed and no blanket!Genuine Hotels.com guest review
"Great location, close to everything!"
Although you need a car, the hotel is very conveniently located.Genuine Expedia guest review
"Needs little updating.."
It could use a little updating compare to other Embassy Suites that We have stayed at. Omelets were good and they got it right each time, but one guy seem bit impatient with some guests. No waffles maker here. It matters to me, not a deal breaker.Genuine Expedia guest review
The hotel layout leaves you feeling like you're in somewhat of a fishbowl. Everyone's living room has a light curtain separating them from the rest of the hotel. We stayed on the third floor and took the stairs each time we needed to get to the lobby - the queues for the 2 elevators for the entire hotel were always 3+ trips deep. Breakfast area and […] lines are a circus. Breakfast food was decent except for the paper strips disguised as bacon. Pool was packed. Read moreGenuine Hotels.com guest review
"a 5 star hope with a one star result"
There is not enough room to describe our disappointing stay. Although the employees were friendly courteous and helpful, the hotel was in a run down condition re facilities and meals. We were extremely disappointed.Genuine Expedia guest review
"my stay at Embassy Suites"
Hotel worn, falling apart, and simply old.Genuine Hotels.com guest review
Embassy Suites Hotels are generally one of my favorite places to stay while on a trip. The amenities are normally consistently good and the open bar during the evening can be a nice way to wind down if you are a drinker. The suites are generally very roomy and comfortable. I found the king size be in our room at the Monterey Bay Embassy Suites to be […] uncomfortable. But more than anything the hotel was noisy at night. From our room on the ninth floor I could hear someone talking in the first floor lobby at 4:30 in the morning. For those of you that have never stayed at and Embassy Suites, they normally have a large enclosed open area in the middle of the hotel with the hotel rooms creating the perimeter around the center. On our second night at 9:30 PM, someone played four Christmas songs on a trumpet! Although the trumpeter played beautifully, it was quite annoying having it resound through the entire hotel. I mentioned it to the clerk when we checked out the following morning and he stated he tried finding the offending musician but was unable to do so. We ate dinner one evening at the hotel and I ordered a filet mignon. The filet was tender but without a doubt the most tasteless filet I have ever had. A bit disappointing considering the cost. During our next trip to the Monterey area, I think we will try a different hotel. Read moreGenuine Hotels.com guest review
"Could be better"
First of all, they charge you $10/day for parking. The other thing we noticed as we entered the hotel was that there are no automatic doors. If you have to deal with luggages, child in your hand, etc. it's a hassle to physically open the door. In the room, the kitchen table was rickety. It's probably a simple matter of tightening some screws, but I […] thought something like that shouldn't be overlooked. We also found an empty milk bottle under the couch....There are positives though. The location is great and is a pretty family friendly place. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Embassy Suites Guest, Please accept our sincere apologies for the hassle you experienced on your recent stay at our hotel. We will use your comments as part of our ongoing service training. We are glad to hear that our location is great and also our hotel is family friendly. We hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future. Sincerely, Paul A. Guest Service Manager
Arrived on a Friday night to find a piano player in the lounge/bar. There were great christmas decorations and a beautiful atrium with waterfall. The kids said it reminded them of the Disneyland Hotel. Breakfast was a nice surprise. The omlette station did a nice job. Would definitely stay there again.Genuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Embassy Suites Guest, Thank you for taking the time to share your experience about our hotel. Every review helps us enhance our guest experience and motivates our team. We appreciate your feedback and we look forward to your next stay in the near future. Sincerely, Paul A. Guest Service Manager
"Perfect weekend getaway for a family with kids"
This hotel is a few exits north of the monterey center but still in a very nice location with a good amount of stores nearby. The room was comfortable and clean. The breakfast was excellent. One of the best in terms of variety and quality. The happy hour was OK. Can't complain about free beer and juice with chips. The ocean view from the higher floor […] was very pleasing. The in-room free wifi was satisfactory. My only gripe is with the $10 a day parking fee. The hotel location and the amount of free parking available in that general area DOES NOT warrant a parking fee. That is a complete ripoff. Why can't they just cook it into the room cost and save us the misgiving. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Embassy Suites Guest, I want to personally thank you for sharing details about your stay with us. We are glad that you enjoyed the comfortable, clean accommodations, breakfast, happy hour and our locations. Despite of your disappointment of the parking fee, it is in place to better our parking grounds and to monitor all vehicles parked on our property. Thank you again for your comments and we look forward to your next visit when you return to the area. Sincerely, Paul Apilado Guest Service Manager
"Nice hotel minutes away from monterey"
Beautiful hotel very clean and pleasant. Breakfast was awesome and complimentary snacks and drinks from 530-730pm was nice. Love the views in and outside of hotel. Kids loved indoor heated pool and spa. Only negative thing the area in the room where you sleep needs a fan or feel ac more cuz it was stuffy in bed. Overall fantastic experience and would […] recommend. Read moreGenuine Expedia guest review
The first room we were given was single room with 2 doubles beds. The room deodorizer was so overwhelming we had the leave. We were given the same room one floor down with a very loud air vent. When we complained again we were told they were sold out and nothing could be done yet it was 5pm and they were still cleaning rooms. (The first gentleman was […] not very helpful and quite off putting) We asked for the manager and after being persistent and a 40 minute wait- we finally were given a typical 2 room suite. Once this was resolved our stay was great. Our kids enjoyed the pool and breakfast. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Stephanie, I want to sincerely apologize for the overwhelming deodorizer which you had to move to another room and found the air vent was very loud. I also I would like to apologize if one of my staff was not helpful and you had to wait for a manager for 40 minutes. I am glad that we were able to resolve the frustration you endured and your stay turned out to be a great one. Thank you for feedback and we look forward to your next visit to the Monterey Peninsula. Sincerely, Paul A. Guest Service Manager
"Best Hotel Ever"
Everything was perfect!Genuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Embassy Suites Guest, Thank you for your review about our hotel. We are glad that everything was perfect. We look forward to your next visit in the near future. Sincerely, Paul A. Guest Service Manager
"Easy to find and near lots of attractions"
Overall happy with out stay. We didn't have a suite and beds were smaller than expected - our fault for not checking into that. Beds were comfortable. We had an adjoining room and could hear loud neighbors. Breakfast was excellent - more organized and better quality. Good snacks & drinks. Hotel staff was helpful. Check-in was speedy-pleasantly surprised. […] Room was clean. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Embassy Suites Guest, Thank you for your feedback regarding your recent stay with us. Despite of not getting a suite and loud neighbors, we are glad that you had a happy stay with us. I will certainly share with the staff that they were helpful and the check in was speedy and pleasant. We look forward to your next visit when you return to the Monterey Peninsula. Sincerely, Paul A. Guest Service Manager
Perfect location. Great for the price, kid friendly. Breakfast and happy hour saved us $100's in restaurant bills. Pool and spa was convenient. They even had room service. Will definitely stay here again!Genuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Embassy Suites Guest, Thank you for your feedback and we are very glad that you loved your recent stay with us. We are always in search of ways to enhance our guest experience and how to motivate our team and you have certainly provided us good feedback. We look forward to your next stay with us in the near future. Sincerely, Paul A. Guest Service Manager
"Convenient location close to Monterey"
A little overpriced for what it is, considering it's not in MontereyGenuine Expedia guest review
We are a famy of 5, and the extra room (and TV) really makes our stay comfortable and a bit more peaceful. We usually cram into a room with two double beds and have to add a roll away bed or air mattress. Having the extra space allows us enough room to enjoy being with each other instead of being on top of one another! We also enjoy the indoor pool, […] no matter what the weather, the kids can release all their pent up energy from being in a car all day by swimming. The only discomfort was the bar on the sofa bed (no fault of Embassy's but you would think the furniture industry would have figured out by now how to make these things without the dang bar under your shoulders and neck!) Read moreGenuine Expedia guest review
To put it short, this place is great. It's nice, clean, and comforting. The location is nice, it stands independent and tall, and is easily noticed. This place was packed with the holidays coming in, so there were people in the cafes and souvenir shops. The rooms were really nice, we had one king sized bed, and there was a sofa with a bed that you could […] pull out. There were complimentary drinks and free breakfast buffet. There was a pretty good selection of breakfast items; there was also a coffee, juice, soda machine, and bags of tea and hot chocolate. Take out cups were also available if you wanted to take a cup of joe out on the run. The only thing that was misleading is that they claim they had free parking, which in reality, they didn't. $10 per car is the cost for parking. Otherwise, this was a good place to stay at. Read moreGenuine Expedia guest review
Embassy suites are always great for their rooms, free breakfast and happy hour. We were provided a great room on top floor, and allowed to check in early. The neighborhood however, is sparse, and don't expect to be in touristy Monterey. You are in Sea side next to Home Depot ,Chilis, and Mcdonalds. All said we would stay there again, because it was […] a 5 minute drive to Cannery Row, and Embassy suites are always family friendly. Read moreGenuine Hotels.com guest review
"Nice hotel- clean."
The hotel has some great amentities. Cook to order breakfast & happy hour. It's a very nice hotel- right outside of downtown Monterey. Close enough but driving distance.Genuine Expedia guest review
"Friendly staff, clean rooms and close to sites."
We had a wonderful time. The rooms were very clean. The breakfast in the morning was very fresh and lots of choices. The evening snacks were a great touch. My kids loved looking at the fish in the lobby/sitting area. We will stay again.Genuine Hotels.com guest review
"great stop over"
Great place to stay, we used only one night, we were scheduled to check in the following day at Inn at Spanish Bay, part of the Peeble Beach Resort. They cooked my breakfast to perfection and everyone was so friendly. I would highly recommend this hotel to anyone, and will stay again if in the area. Thank you for a wonderful stay.Genuine Hotels.com guest review
"nice clean room"
fair value compared to other local options, as you get buffet breakfast, and free cocktails from 5:30-7:30 included, rooms were clean ! only down side was 10 dollar a night parking I had a hard time choosing a place on line because it was hard to tell if the place was decent for the high fees charged in the area, figured we couldn't go wrong with embassy […] suite I was not disappointed! Read moreGenuine Expedia guest review
"Hotel maintenance leaves a lot of room to improve"
From the outside of the room the hotel was pretty nice. The elevator was constantly breaking down or didn't work. and the inside had showers that were broken and door handles falling off, along with broken tv etc. many other things. The room was clean and spacious and the breakfast was lovely. The family enjoyed the pool and workout room.Genuine Hotels.com guest review
"It's close to the bay, not on it."
Nice place, view was good. The room was huge, and could of used another couch.Genuine Expedia guest review
"Monterey without the craziness"
Basic, decent place to stay. It's in Seaside so you're farther from the main attractions of Monterey but you also don't have to deal with all the traffic, etc. We like Embassy Suites because it's essentially like having two rooms in one. With a baby, it's really nice to be able to put him in the front room when he goes to sleep early and then we can […] still be up in the back/bedroom without waking him. A few maintenance issues here: shower curtain rod was quite wobbly so the curtain kept sliding towards the center. An elevator was down so sometimes we had to wait or cram into a very full one. Staff was nice and helpful. Full breakfast included is always a plus! Read moreGenuine Hotels.com guest review
When I booked this Hotel I was under the impression the high price included things like Parking and WiFi Internet. I was very surprised to have to pay additional fees for these basic amenities. I would not recommend this Hotel to anyone.Genuine Hotels.com guest review
"Everything we expected from Embassy suites."
The title says it all, nothing but excellence. We always try to stay in an Embassy suite wherever we travel.Genuine Expedia guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for taking the time to share your recent ejoyable experience with us. We are happy that we exceeded your expectations during your visit. We hope to see you on your next trip to the area. Sincerely, Ashley V. Assistant Front Office Manager
"Nice place to stay"
Need more elevators to rooms - long waits for elevator serviceGenuine Expedia guest review
Embassy suites - wonderful stay with complimentary full breakfast buffet and evening cocktail hour. Location very close to Fisherman's Wharf and Cannery Row. Would highly recommend this hotel.Genuine Expedia guest review
"Great staff and service"
I expected a lot more for what I paid to stay a Saturday night at the Embassy Suites Monterey Bay. Hotel needs upkeep. Staff on the other hand was excellent and made up for the hotel's short comings.Genuine Hotels.com guest review
"Nice hotel with great breakfast options"
Myself, my husband, son, and his fiance stayed in a king suite at the hotel and it was very comfortable for the four of us. I was a bit surprised that the hotel was not as close to the beach as I had thought it would be, as on the hotel's website it appears that the hotel is right on the bay. Not a big deal though, as it was just a few short blocks […] from the beach to the bay. Overall we enjoyed our stay! Read moreGenuine Expedia guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for staying with us recently and we are happy that your family enjoyed their stay with us.We hope to see you if you decide to travel back to Monterey. Sincerely, Ashley V. Assistant Front Office Manager
"Too expensive for what it is."
Rooms are large but the quality is less than I would have expected.Genuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for staying with us recently. I apologize that the quality of our property is not what you expected. Guest satisfaction is important to us and I would like you to know that we are doing everything we can to exceed guest expectations. We hope to see you again if you choose to travel back to the area. Sincerely, Ashley V. Assistant Front Office Manager
"Poor quality of service"
The hotel is conveniently located almost near all the sites we wanted to visit. But the service was very poor; the reception clerks and waiters/waitresses of the Café in the lobby were very mean and unprofessional. However, the guess service employees were amicable.Genuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for choosing to stay with us recently and sharing your feedback. I apologize for the disappointing service you received from our staff. I sincerely apologize for this and hope you will consider staying with us again in the future. Sincerely, Ashley V. Assistant Front Office Manager
"Nice hotel close to the beach"
The hotel was pretty decent. However, compared to other Embassy Suites we have stayed in, it wasn't quite as good. The happy hour and breakfast food choices were limited compared to other stays. There is a bit of road noise if you keep the windows open as it next to some main streets. On the upside, it is conviently located near the breach and easy […] access to freeways. Beware, there is a $10 charge for parking. Read moreGenuine Expedia guest review
"A nice, close alternative to pricey Monterey"
While we loved our room and liked the hotel, in general, the 2 women we encountered at the Front Desk (upon arrival and then Checkout) were really snooty and looked at my family like we were "beneath them.". Also, the jacuzzi tub next to the pool was the hottest pool I've ever encountered (I'd guess about 106 degrees); so hot it was unbearable and the […] chlorine came up through the steam and burned my eyes. Fellow guests there agreed with me. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for choosing to stay with us recently and sharing your feedback. I apologize for the disappointing service you received from our Front Desk staff. I would like to inform you that this is not what we take pride in and this issues is being investigated. I sincerely apologize for this and hope you will consider staying with us again in the future. Sincerely, Ashley V. Assistant Front Office Manager
Had a great stay at hotel after a long, fun day in Monterey. Busy, but very welcoming ....Came in during the complimentary snack hour which was lively, with music playing in the central terrace area...everyone loved it. Check-in and service was quick and friendly. Room was clean and spacious. Pool and jacuzzi were refreshing especially early in morning. […] Great Breakfast. Elevators a little slow,but not a big deal. Hotel has very easy access on and off highway... which was what we were looking for to continue our trip in morning down the coast.... away from immediate tourist area. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for choosing to stay with us recently and sharing your wonderful feedback. It was a pleasure serving you and we hope to do it again in the future. Sincerely, Ashley V. Assistant Front Office Manager
"Great location and hotel"
Pool and jacuzzi were very nice. Excellent omelette at breakfast and a wide range of choices available. Plenty of car parking and great location.Genuine Hotels.com guest review
Response by Embassy Suites Monterey Bay Dear Recent Embassy Suites Guest, Thank you for choosing to stay with us recently. We are glad that you enjoyed our swimming facilities and our delicious cooked-to-order buffet breakfast! We are pleased we had the opportunity to serve you. Sincerely, Ashley V. Assistant Front Office Manager
"Good hotel, convenient location."
Room was very nice and spacious for three travelers. Breakfast buffet was okay but nothing special. One elevator not working during our two-day stay. Plenty of free parking. An easy drive to Monterey and Carmel.Genuine Expedia guest review
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