"Dirty Room with No Climate Control"
The location was right, and while service wasn't horrible, it wasn't memorable either. I booked the king suite for a romantic getaway. The sheets were stained and the room got incredibly hot. Tried turning on the thermostat and after a few hours there was no difference in the temperature. If it was clean with a smidge better customer service I would […] recommend this hotel. The location is what saved it. Thankfully we didn't spend a whole lot of time in the room, but next time i'm looking elsewhere. Read moreGenuine Hotels.com guest review
"Nice beautiful Victorian hotel by the beach"
My experience was great. Definitely will go back to majestic hotel when I go back to San Francisco. Very nice people too.Genuine Expedia guest review
The service as prompt and efficient. Great location and very nice view of the city. Awesome antique mood that made us feel like we were in another time in San Francisco.Genuine Hotels.com guest review
Response by Hotel Majestic Dear Guest, Thank you for taking your time to rate our property and leaving your comment. We definitely listen to what every guest has to say about our hotel and their stay experience here, and we do highly value your comments. We are working on upgrading our in-room facilities and the hotel amenities in the near future. Once again, thank you very much for choosing to stay at the Hotel Majestic. We really appreciate it. We look forward to having you as our guest again and again in the future. Have a great day!
Dirty. Wifi dont work. Tv barely works. AC dont work, i lt was like sleeping in a sauna. Saw old used syringes n cigarrete butts out the window. Service sucks, receptionist was eating pasta while checking us in. Rather stay in a tent at golden gate park or a homelesss shelter.Genuine Hotels.com guest review
"Unlike Anything Else"
We have stayed several times at the Majestic because it is close to the family members we are visiting in SF. We've never had a bad stay there, though an effort has clearly been made to upgrade the maintenance and cleaning since our last visit. The rooms are small, small, small by modern hotel standards, but you're staying in a early 1900s building, […] so that's part of the charm. We liked the addition of in-room safes and the updated (and softer!) mattress sets. Desk and bell service staff were friendly and efficient once you get them to engage, but not very welcoming. If you want something different than a chain hotel experience, we recommend the Majestic. Read moreGenuine Hotels.com guest review
"good sf price, great central location"
my favorite hotel in sf. good rates,excellent service. be sure to have one of micheal's exotic drinks in the bar. best bartenter in all of sf. i'll be back !Genuine Hotels.com guest review
Response by Hotel Majestic Dear Guest, Thank you for taking your time to rate our property. We are very excited that you found the Hotel Majestic five star overall. We really appreciate it. And I'll be sure to pass on your kind words to Michael, the bartender. We are really proud to have him in our team! Once again, thank you very much for choosing to stay at the Hotel Majestic. We look forward to serving you again and again in the future. Have a great day!
"Charming, old hotel"
Check-in was slick and easy. We had requested a room on an upper floor and were put in a corner room on the 5th floor. It was kind of hot when we arrived but we opened up the three big windows facing Gough Street and soon had a lovely cross-breeze blowing through (IMHO, windows that actually open are a great reason to stay in an old hotel.) The room […] was not particularly large and was a little tatty (small rips on the back of the armchairs, minor stains on the carpet), but it was charming, clean and comfy, so I'm not complaining. We had breakfast both mornings in the hotel restaurant, which has been recently remodeled and is really quite beautiful. Food was totally decent and service was good. All in all, we had a very pleasant stay for an AMAZING price. We travel to San Francisco pretty frequently and rates this low normally come replete with hookers and bedbugs. By contrast, Hotel Majestic was friendly, clean, charming, and centrally located. What's not to like?!? Read moreGenuine Hotels.com guest review
Response by Hotel Majestic Dear Ms. Emily B., Thank you for taking your time to rate our property. We are very excited that you found the Hotel Majestic "charming, clean and comfy". We definitely listen to what every guest has to say about our hotel and their stay experience here, and we do highly value your comments. We are working on upgrading our in-room facilities and the hotel amenities in the near future. We really appreciate it. Once again, thank you very much for choosing to stay at the Hotel Majestic. We look forward to having you as our guest again and again in the future. Have a great day!
"great for the price"
Super close to public transportation to get any where in the city, good price for traveling on a budget, well maintained the building is just old, no AC , but in Feb it was not neededGenuine Hotels.com guest review
The pictures of the hotel were good but when we get, it was different. The place was old and needs a serious renovations.Genuine Hotels.com guest review
"Charming and comfortable"
An old world hotel with attentive staff. Excellent breakfasts.Genuine Expedia guest review
Response by Hotel Majestic Dear Guest, Thank you for taking the time to rate our hotel and leaving your valuable comment. We are very excited that you found our hotel highly satisfactory. It really means a lot to us.We look forward to having you as our guest in the future. Thank you very much! Have a wonderful day.
Had an awesome stay while I was there. I loved the old French look to the hotel, especially the shower! I would definitely go back.Genuine Hotels.com guest review
The room was fantastic. Beautiful decorations and loved the fireplace. Just wish that they had air conditioning. Could be a bit stuffy in the afternoonGenuine Hotels.com guest review
"Hotel on Sutter Street"
Very old hotel with small rooms. No heating or cooling in rooms. Shower/tub was an old cast iron tub with peeling porcelain and very, very small shower head. We would not recommend this hotel.Genuine Expedia guest review
With exception to our room, the overall trip to SF was an amazing weekend getway with my girlfriend. But unfortunately the front desk could tell we were in a rush to get to dinner and (maybe because we are younger then their typical guests) decided we weren't worthy of a decent room. According to the escape route map, they put us in the smallest room […] on the 2nd floor and to make it worse, this was the only room without windows. It felt like a complete dungeon. Aside from their poor attitude to us, the hotel itself was kind of a dump. It looked like it hadent been renovated in 40 years. I will give them credit that the bar/restaurant was nice and the bar tender was very friendly. Read moreGenuine Hotels.com guest review
"Tattered but clean"
Overall, not a bad hotel, and priced about right. Some wear and tear on furniture and fixtures, but clean and well-run.Genuine Hotels.com guest review
"Like staying in a museum"
I enjoyed my stay and would use the Majestic again. Be aware that there is no AC or heat in the room! I stayed in a suite which has four windows and stayed at the hotel in the month of January. I was very comfortable by opening and closing the windows. They do not advertise this lack of AC on the web page. I think that they should.Genuine Hotels.com guest review
The only down side was there was no coffee maker in the room. The setting was Old World European with antiques and collectables brought over from France and other parts of Europe. Employees were friendly and personable.Genuine Expedia guest review
Nice place. Clean, centrally located. $28 parking is sadly par for the course in SF. Unfortunately valet also scratched my wheels against the curb. Not good. 5th floor room facing the street was not overly noisy, but elevator is slow. Courteous, pleasant staff. Note there is no AC, so a warm weather stay is not advised.Genuine Hotels.com guest review
The room was small and had little light. When I told the staff that there was an issue with the water pressure, they blamed it on the age of the hotel then offered me a room that was half the size of the room I booked. Upon check out, when I again mentioned the water issue, they offered no apologies and continued to tell me that was what happens when […] you stay in an older hotel or perhaps I did not know how to work the shower. It was not an antique shower, but a design probably from the early 90s, so I did indeed know how to work it. While the history of the hotel is interesting, that doesn´t excuse the issues the hotel has and that when mentioned the staff was quick to dismiss there was an issue at all. I would not recommend staying here. Read moreGenuine Expedia guest review
"A wonderful trip back in time!"
The hotel is beautiful!!! Our room was clean and comfortable and like being back in time but still with the modern conveniences! The staff was very helpful and the restaurants food is DELICIOUS! We walked all over the city and really enjoyed our stay! We will definitely be back!Genuine Expedia guest review
Response by Hotel Majestic Dear Guest, Thank you for taking your time to rate our property. We are very excited that you found the Hotel Majestic five star overall. We really appreciate it. Once again, thank you very much for choosing to stay at the Hotel Majestic. We look forward to serving you again and again in the future. Have a great day!
"Great location, beautiful historic building"
The staff was absolutely wonderful, everything we asked form any hour of the night or day, right on service. We enjoyed the beauty of the suite. Very luxurious mantle, moldings, marble in bathroom - nice! . However, it was unseasonably warm a couple of days we were there, and other than opening the windows, there was no air conditioning. It DID always […] cool off late in the night, but made for uneasy sleeping for several hours each night. The location was perfect for our needs, walked the neighborhood with no issues. I would stay there again. I DID request handicapped suites but was not able to get them for the entire week, which led to some problems for our party. Read moreGenuine Hotels.com guest review
"Very much in need of cleaning and renovations"
Dusty and dirty room and linens.... What more can we say.Genuine Hotels.com guest review
"This is not a place which you are looking for"
I dont write reviews almost at all, only when I am very satisfied or dissatisfied. I was not satisfied at all. Hotel was quite old and considerably dirty, mold in bathroom and they overchared my credit card.Genuine Hotels.com guest review
"Great Location and Neat Hotel"
Enjoyed the stay there. Only 2 items that need improvement: The safe sits below the TV and isn't secured so anyone could walk out with it. Also the fireplace didn't work in the room which was a bummer.Genuine Hotels.com guest review
Response by Hotel Majestic Dear Penny, Thank you very much for taking your time to rate our hotel and leaving your valuable comments. It has certainly helped us see what areas we are lacking in and need improvement. We will definitely take care of the things you've mentioned here. We look forward to having you as our guest every time you visit the beautiful San Francisco! Thank you and have a wonderful day!
"Nice historic hotel"
Good price for historic hotel. The bartender, Miki made our stay enjoyable. Learning about Lisa the ghost made it interesting.Genuine Hotels.com guest review
"Loud,Dusty,Smoke filled room"
The rooms have no ac. The rooms are very musty so we opened our windows. It was very loud from the traffic below. It is a non smoking hotel, however, patrons and employees smoke right outside of the front door and the second hand smoke went right into our room continuously. I woke with a sore throat an horrible allergies. We had prepaid for 4 nights, […] we left after the first night. They would not give us a refund either. The bar was great! Restaurant had great food. The rooms were not. Read moreGenuine Hotels.com guest review
Hard to sleep. The street is too lound, the neighborhood is fighting all night.Genuine Hotels.com guest review
The hotel majestic was a great stay in San Francisco. In a better neighborhood and right in the middle of a lot of events. Had an extremely friendly staff who appeared really willing to help. I will definately be staying here again!Genuine Hotels.com guest review
Response by Hotel Majestic Dear Pete, Thank you very much for taking the time to rate our property and leaving your valuable comments. We are very excited to know that you had an awesome stay and liked the fact that we are located in a quieter neighborhood and loved the service our staff provided. I will personally relay your kind words to our staff. This is highly rewarding for all of us service staff members here and a matter of pride. We look forward to having you as our guest next time you visit the beautiful San Francisco. Thank you and have a wonderful day!
If you like the Victoria Style, Its GoodGenuine Hotels.com guest review
"Classic and Classy"
A bit of a hike up-hill from all directions, but easy to access many bus lines within a block or two. The Majestic is well cared for, considering its age. The desk clerk was helpful and kind, making my visit easy and pleasant. If you like old school charm and character, the Majestic is perfect. Would definitely stay there again!Genuine Expedia guest review
I loved the decor and style of the this hotel. The room was perfect, bed was really comfortable, everything was clean and as described on website. However it is an old building so some of the floors sloped, which didn't really bother me. My only negative comment would be about the staff. Not as helpful as I would expect them to be, the bell/valet was […] taking a break with another coworker right as we had pulled up, which I knew because I could see him on the sidewalk. The front desk was seemed more interested in the you tube video he was watching on his cell phone than welcoming incoming guests. For as "done up" as the hotel was decorated I guess I was just expecting a more formal service experience. Nobody was rude, just minimally helpful. Read moreGenuine Hotels.com guest review
"Very comfortable and fine for what I needed."
Very nice people, comfortable room, just needed an outlet for a computer. Relegated to the bathroom for the outlet. Otherwise absolutely wonderful experience.Genuine Expedia guest review
"The coziest hotel, with the most helpful staff!"
Staying in this hotel was like being transported back in time to a place where all the extras count. As soon as I saw my room, I was sold. It was a victorian dream house. The bed was comfortable, the staff was friendly and helpful. The only reason I did not give it a perfect score was the sign on the front of the building that stated that they used […] harmful chemicals. I kept my window open a bit, just in case, but I did not feel bad in spite of my very sensitive system. Read moreGenuine Expedia guest review
Response by Hotel Majestic Dear Guest, Thank you for taking your time to rate our property and leaving your valuable comment. We definitely listen to what every guest has to say about our hotel and their stay experience here, and we do highly value your comments. Besides all your kind words to our staff, we are so very excited know that you found the Hotel Majestic to be a "Victorian dream house". As for the sign outside, as you would probably know, it's just there to make aware someone who might be sensitive to certain chemicals used during construction of the building back in time. Once again, thank you very much for choosing to stay at the Hotel Majestic. We really appreciate it.We look forward to having you as our guest again and again in the future. Have a great day!
"Budget hotel, Reasonable location"
I wanted to stay near Union Square for meetings... all hotels very close by were booked; so I picked the Majestic, which was about 1 mile away... a very nice 20-25 minute walk when the weather is good (which it was during my trip)! And there are plenty of cabs around if needed. The hotel itself appears to have had its heydey around 50 years ago... the […] room was a reasonable size and the bed was comfortable, but everything was old and musty... which is why I have to give it a lower rating. Also, there is no AC, so on a warm day- everything feels worse. I would rather have had a cleaner, newer hotel and paid a bit more or be a little farther if I had to make the choice again. But if it's your only option, it will do. Read moreGenuine Hotels.com guest review
On behalf of Monika Stucky from Switzerland it was convenient to visit her aunt in rehab at the Sequoias on Geary Blvd. She liked the hotel very much. John YatesGenuine Hotels.com guest review
Nice old school hotel with a lot if character. Located near to Civic Center, Nob Hill, and Chinatown. If you plan to walk be in shape, have comfortable shoes and make sure your Heath insurance is current because these hills are murder! Seriously, it was a nice place. Only complaint was that the fireplace into room (Wille Brown Suite) did not work nor […] did the thermostat. Oh and of course parking is a crapshoot...;) Read moreGenuine Expedia guest review
"Charm and Value...the Best!"
Have stayed here numerous times and always enjoy it. Of course it's an old mansion turned into a hotel back in the 80's or so...that's it's charm. Old San Francisco with modern conveniences. The staff is always friendly and courteous. We love the restaurant. They've a beautiful dining room with white leather banquets. Dinner is lovely and it's a great […] place for breakfast. Surprised the neighborhood hasn't caught on. It's an especially nice treat when you can get a great rate. Read moreGenuine Hotels.com guest review
"Needs updating/ fixing"
The room was ok for the budget we had..we had a room on the 5th floor which was supposed to be a suite but seemed very small! The shower was the most annoying, it's one of those olden style tubs and the shower curtain sticks all over u while showering lol was gross so we put one side of the curtain out which left a lot of water on the bathroom floor. […] Also, you could hear any noise in the hallway like ppl coming in and out of there rooms which was not too often but if your a light sleeper that may be disturbing..the bed was high up which was no problem but it was also a bit uncomfy, it gave both my husband and I a back ache the next morning..the bathroom door wouldn't stay closed and kept opening. The valet parking is $28 per night which is relatively lower than other places but street parking is usually available during the weekdays. Just be sure to read the signs as to which day is street cleaning. The location is great, it's in the middle of everything and u can get an all day trolley pass at the holiday in 2 blocks down for $15 which takes u all the way up to fisherman's wharf and out to china town and union square and all the other important places. The pass is worth it because otherwise it's $6 every time u get on the trolley. The staff at the hotel was nice. It was an ok hotel for us since we were out all day and would come back late but I think next time we would opt for something a little more mainstream. Read moreGenuine Expedia guest review
"We'll stay again"
My wife and I loved the room and the hotel. The hotel is old but that is part of its charm.Genuine Hotels.com guest review
A CLASSIC sf hotel must have been quite the place in its hey day. One cabbie said that it was Marilyn Monroe's favorite, Nice location for our needs. Easy access to the downtown Union Square shopping, Good restaurants and nice Pacific heights neighborhood. First two nights were in a too small room. Last five nights in a gigantic king suite with great […] bed , Nice staff and bar and restaurant. Read moreGenuine Hotels.com guest review
"Nice classic hotel"
We booked this hotel for 2 days on a trip, ther nighborhood was hiid, excellent lication and a very nice clasic looking hotel. The hotel seems very old but the keep it looking good, the only disadvantages for me where: 1) there is no ramp on front desk so you have to carry your bag trough the stairs, and the carpet at the room got me made my nose allergy […] a little unconfortable, but otherwise, nice hotel and i recomend it. Good value for money Read moreGenuine Hotels.com guest review
It was a bit small but it was good enough for our stay. Rooms were clean and well kept.Genuine Hotels.com guest review
"good look, bad inside"
The chair was broken but no one to fix itGenuine Expedia guest review
"Hotel Not At All Like It Was a Few Years Ago"
I had stayed in this hotel twice before and loved each visit. This time was not so pleasant. For example, the TV in the room was impossible to watch if you were lying in bed since it was positioned so low on the floor. It took 3 or 4 requests from my friend and me to get hotel personnel to replace two of the four bulbs in the ceiling light. The electrical […] outlet in the bathroom did not work. Finally I had enjoyed tremendously the restaurant in the hotel on previous visits. The food this time was so-so and I would never eat there again. I would think twice before scheduling a return stay at this hotel I once so loved. Read moreGenuine Expedia guest review
Historic hotel that has been maintained nicely; however, the room that we had was barely big enough to fit the bed! We did not stay in the room very long so it turned out to not be a big issue. But after leaving we got to see some of the other rooms in the hotel that were beautiful!! I believe it was just because we got the room at a discounted rate […] as a Hotel.com special rate! Read moreGenuine Hotels.com guest review
My stay was comfortable. Rooms and hotel in general was clean and staff were friendly and helpful. I wish the room had a coffee maker, but was not a huge deal that it did not. Parking was relatively easy to find in the vicinity without having to pay for valet. This is a very old hotel so you must appreciate its history and character to really enjoy […] it. Overall my stay was very pleasant. Read moreGenuine Hotels.com guest review
"Don't be fooled....."
There is nothing around this property. Be prepared to walk 8-9 city blocks, Union Square or Van Ness several blocks depending what your looking for. We were in a Queen Suite. Don't bother with the extra. TV hard and confusing to use. Dish network. Bar doesn't open till 5 pm each day and closes at 10pm. NO IN ROOM COFFE!! Busy traffic noise. Gas log […] Fireplace in room when we called down they said oh they don't work. It was always too warm in room which meant we had to open a window which meant LOUD TRAFFIC noise. Would not recommend and would not stay again. Read moreGenuine Hotels.com guest review
"Nice Romantic hotel but a few issues.."
From Entry to room, the hotel appears old and in need of a remodel. The cleanliness at the Front Desk, The carpets all are out of shape. The 1 elevator is very slow and very dirty old carpets. The hallways to the room a little narrow but it is an older building, so I understand. My keys did not work the first time, so I had to take the slow elevator […] down again to get new keys.I checked in around 2pm, when I was walking to my room I passed by a room being cleaned with uniformed male talking inside. The room was very hot and I did not find an AC inside. The room was very nicely decorated with a small selection of amenities for sale. I prepared my room for a romantic evening and left the room around 2:30pm...The same room was still being cleaned and the same male was still inside talking. I returned to the room around 3:30 and again the same room was being cleaned and STILL the same male was inside talking.....What a waste of labor.. Overall the room was very nicely decorated but no AC, The lobby and elevator carpets really need to be cleaned and perhaps add a scent machine and or music in the lobby. I would stay here again !!!! Read moreGenuine Expedia guest review
"Hotel disappoints despite cheaper advertised rates"
I am sure that this hotel does not meet their stated star ratings. There were some basic amenities missing from the room that I know three star hotels are required to have. The hotel also needs some tender love and care. The staff were not friendly and didn't even greet us once during our four night stay. Be careful when booking, as this hotel excluded […] basically everything from their advertised room rate and after some coincidental comparisons, we even booked our airport transfer from the Holiday Inn on Van Ness street two blocks away, as their transfer rate was cheaper despite using the same service! Yes really. Some advice, do some comparisons before booking here. We worked out that if we booked at the Comfort Inn or Best Western, it would've been cheaper for us overall. Read moreGenuine Expedia guest review
Nice employees at the desk and in the dining room. Room was dark and noisy. Room felt very safe.Genuine Hotels.com guest review
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