All hotels in Birmingham, England, United Kingdom
1 room, 2 adults
You can collect Welcome Rewards® nights here2 Bridge Street, Birmingham, England, B1 2JZ, United Kingdom, ‏‎866-539-8122
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4.4 / 5Excellent

Score breakdown (from 426 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"What you'd expect from a quality business hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed for one night for a work trip. Lovely views over the Christmas market square and a fabulous pool helped perk up the usual drag of work trips. My only slight complaint was an overdone poached egg - but that's pedantry!
Genuine Hotels.com guest review
1 night business trip Dec 11, 2014
Barbara
GB
5.0 / 5Outstanding
"Hyatt great stay for Symphony Hall."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location for Symphony Hall with the bridge connection.Would recommend and would stay again.
Genuine Hotels.com guest review
1 night trip with friends Dec 9, 2014
Lorraine
GB
5.0 / 5Outstanding
"excellent, standard spa"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
lovely, spa was standard though.
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2014
Demileigh
GB
5.0 / 5Outstanding
"A room with a view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were given a lovely room on the 19th floor overlooking the ice rink and wheel as well as the new library. It was spacious with a large comfortable bed, tea and coffee facilities and even dressing gowns and slippers. All in all, an excellent room
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"When in Birmingham and you want a treat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just an overnight stopover in the city. Great location, and lovely hotel. Breakfast a bit pricey, but excellent. Car park is 5 minutes walk away - this is the only downer.
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
Tony
GB
5.0 / 5Outstanding
"Best hotel in Birmingham"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Always a pleasure to stay in this lovely hotel.
Genuine Hotels.com guest review
2 night trip Nov 27, 2014
SHEILA
IE
5.0 / 5Outstanding
"Nice hotel with walking distance to restaurants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed at the Hyatt for our wedding anniversary.lovely hotel, staff very polite excellent location.
Genuine Expedia guest review
Other trip Dec 7, 2014
couple
GB
5.0 / 5Outstanding
"Anniversary Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding Hotel if you are going to stay make sure you stay Club class it is well worth it !!!
Genuine Hotels.com guest review
1 night romance trip Dec 2, 2014
Richard
GB
4.0 / 5Excellent
"good centrallocation to the NIA"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Best reception service ever received, was given option regarding room position and personal requirements.
Genuine Expedia guest review
Other trip Dec 6, 2014
A Traveler
GB
5.0 / 5Outstanding
"First class hotel,centrally positioned."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
High quality hotel.Well trained,attentive,customer focussed staff.Spotlessly clean hotel.Modern and a first class advertisement for Hyatt and Birmingham.
Genuine Expedia guest review
Other trip Dec 4, 2014
Tony
GB
5.0 / 5Outstanding
"Great weekend."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, great weekend break
Genuine Hotels.com guest review
2 night trip with friends Nov 28, 2014
Miss V
GB
5.0 / 5Outstanding
"Good experience - would highly recommend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fantastic hotel. Clean and welcoming, although check-in was a little slow. Lovely pool and spa, and friendly, helpful staff. Extremely good location for Symphony Hall and NIA. I requested a room on a low floor because I have an issue with heights, and all rooms have floor to ceiling windows. I was on the 8th floor, which was plenty high enough ! Great views of the ferris wheel and skating rink. My friend didn't arrive until the second day, so first night I ordered room service - a very expensive, quite average, burger, fries and salad (+£3 delivery). Come on now guys, if you're going to charge big for it at least make it a top class one. I got a great deal at this hotel with Welcome Rewards from Hotels.com, and hope I can do so again. Thoroughly recommend, as long as you don't mind digging deep in your pockets for food and drink in the hotel.
Genuine Hotels.com guest review
2 night trip with friends Nov 28, 2014
A Traveler
GB
4.0 / 5Excellent
"A decent large City-centre hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
For a Hyatt and for a hotel in central Birmingam, it lives up to expectation . But that's it. Not, in my world, a place for a romantic weekend for a couple.
Genuine Expedia guest review
Other trip Nov 26, 2014
Simon
GB
4.0 / 5Excellent
"Quality hotel in heart of clubland and NIA"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A very enjoyable stay. Good range of breakfast food of high quality Disappointed about minibar prices very high Wi fi charged at extortionate rate .should be freein 2014! Car park very high cost Swimming pool pleasant but 1.80 m exclludes many shorter and poor swimmers Didnt try the restaurant, but looked high prices. Can recommend the Pickled Pig which is quite close and reasonable prices
Genuine Expedia guest review
Other trip Nov 25, 2014
Phil
GB
4.0 / 5Excellent
"Xmas shopping family get together"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good location in Birmingham. Great views from 20th floor. Breakfast all good and service too. Bar a little over priced. Overall would stay again.
Genuine Expedia guest review
Other trip Nov 24, 2014
the slodgers
GB
4.0 / 5Excellent
"Lovely stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location good. Car parking charges (not used) extortionate especially as cars seemingly parked on hotel front. Would query whether these cars had paid to park there. Reception impressive and staff helpful. Room spacious and bed very comfy. Blackout curtains very good. Stayed on fifth floor but due to location this was a little noisy around midnight. However, if you're tired this won't affect you. Underneath bed side table not vacuumed so appeared dirty noticed following morning. none of the negatives would hinder a future stay and would recommend.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
GB
4.0 / 5Excellent
"Great hotel, excellent value, poor breakfast"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good - to excellent rooms - great value for money, great location, and good service. Only downside - don't take the British breakfast - it's terrible. The non-British (e.g. continental, muesli, fruit) is very good, but scrambled eggs were inedible, sausages burnt, bacon like leather. Wifi is not very good at least on the 7th floor. Would definitely book there again, taking breakfast somewhere else.
Genuine Expedia guest review
Other trip Nov 20, 2014
Professor Patri
GB
4.0 / 5Excellent
"Five star hotel with bridge link to Symphony Hall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Best location in Birmingham. Comfortable quiet room with reasonable but not very powerful shower. Great views. Breakfast is expensive: suggest going across the square to Wetherspoons.
Genuine Expedia guest review
Other trip Nov 20, 2014
Keith
GB
5.0 / 5Outstanding
"Perfect for a city break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location with Christmas market stalls starting right outside front door. Friendly staff and lovely rooms. Great views fr the upper floor rooms
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
Joel
GB
5.0 / 5Outstanding
"Hyatt Stay 14/11"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
As expected. Great service and a relaxing stay
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
Andrew
GB
4.0 / 5Excellent
"October 2014"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, Mattress had seen better days and the sausages were cold at breakfast but other than that the spa areae in particualr was very nice.
Genuine Expedia guest review
Other trip Nov 16, 2014
Colin
GB
5.0 / 5Outstanding
"50th birthday stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
we went there because it was my partners 50th birthday , she had a spa treatment which was really appreciated . We went out and about into the town center shopping and in the evening went out in the local area , to eat. Breakfast was excellent lots of choice and well worth the money . overall we had a great stay , all stay were very pleasant and friendly and helpful .
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2014
mark
GB
4.0 / 5Excellent
"Business hotel in Birmingham"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Classic, business-class hotel
Genuine Hotels.com guest review
1 night business trip Nov 5, 2014
Duncan
GB
1.0 / 5Poor
"A short business traveller"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Lack of attention to details. Impersonal service. I used a club room & the quality of service poor. Hate to think what it would be on other floors. Only reason for using this hotel is the location.
Genuine Hotels.com guest review
1 night business trip Nov 5, 2014
A Traveler
GB
4.0 / 5Excellent
"stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
apart from an alarm clock going off continuously next to my room most of the time the stay was good and all my colleagues couldn't fault their stay
Genuine Hotels.com guest review
2 night business trip Nov 3, 2014
Maurreen
GB
4.0 / 5Excellent
"Good hotel with a friendly professional service"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall the hotel is good especially now the rooms have been updated. Reception desk staff are very helpful and professional and the hotel facilities are excellent. Dropped an ear ring on the floor in searching for this it was apparent that under the bed and corners needed a good clean. Also plug hole in bathroom sink dirty,though rest of bathroom appeared clean.
Genuine Hotels.com guest review
1 night romance trip Oct 29, 2014
Belinda
GB
5.0 / 5Outstanding
"Fabulous staff, comfortable, classy hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 4 nights recently with young children and extended family. The hotel team went out if their way for us to enjoy the stay. Junior suite is lovely , great bath to soak in. Room service was prompt , fresh and tasty and reasonably priced. Great pool and jacuzzi. Loved the Hammam Ritual massage, expensive but worth it as a treat. Excellent central location. Expect some noise on a weekend and go early to the Regency Club if you want canapés as they run out.
Genuine Expedia guest review
Other trip Nov 3, 2014
lisa
GB
5.0 / 5Outstanding
"Excellent hotel with pleasing club facilities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very well appointed hotel in every aspect except that the show is disappointing. The room views (we were 23rd floor) are fabulous. The club lounge facilities are a really nice touch for a pre-dinner drink and leisurely breakfast.
Genuine Expedia guest review
Other trip Oct 29, 2014
Morse
GB
5.0 / 5Outstanding
"Classy hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed recently over the weekend with our 2 children. Staff were very helpful. Lovely hotel. Excellent location, close to restaurants and Nia. Only downfall for us was the pool didn't have a shallow end for the little ones.
Genuine Expedia guest review
Other trip Oct 27, 2014
roni
GB
5.0 / 5Outstanding
"Graduation Luxury!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Myself and 4 other friends stayed at the Hyatt for our graduation celebrations(ideal as there is a walkway straight to the symphony hall). Staff were very friendly and helpful and the room was delightful with all the trimmings. We also treated ourselves to a spa day which was revitalising and provided a lovely break from the busy city outside! Highly recommended :)
Genuine Hotels.com guest review
2 night trip with friends Oct 20, 2014
Charlotte
GB
5.0 / 5Outstanding
"Lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel just a stones throw away from the NIA, would definately stay again!
Genuine Hotels.com guest review
1 night family trip Oct 15, 2014
A Traveler
GB
5.0 / 5Outstanding
"Close to Resturaunts and clubs (5 min walk)."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel staff. club floor lounge ok but not as good as many hiltons
Genuine Expedia guest review
Other trip Oct 16, 2014
dan
CA
5.0 / 5Outstanding
"1 night stay in Birmingham"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Super comfortable & stylish rooms.
Genuine Expedia guest review
Other trip Oct 16, 2014
A Traveler
IE
5.0 / 5Outstanding
"Great place to stay in Birmingham"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
A night in birmingham with friends-every staff member we met was charming and helpful especially the concierge/ valet .Room was lovely - comfortable and warm. Location really convenient for shops and nightlife.
Genuine Hotels.com guest review
1 night trip with friends Oct 12, 2014
George
GB
3.0 / 5Good
"Nice hotel but would not recommend"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Upon arriving we checked in and only then did I learn the car park was not on site and the cost for 1 night was £13.50. There was no offer to park the car and having arthritis found the walk back from the car park a bit difficult. The car park was dimly lit and looked like it had seen better days. Expected a lot more from the Hyatt and the extortionate fee. Even the Premier Inn, which is just down the road, has a car park. Ordered two small glasses of wine and some sandwiches which, in my opinion, were overpriced. The room was clean but this was overshadowed by the other things. Would not recommend the hotel.
Genuine Expedia guest review
Other trip Oct 13, 2014
A
GB
3.0 / 5Good
"lacks atmosphere"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was presented to a high but boring standard. Prices of food/ mini bar are ridiculous. E.G £3 for a standard packet of crisps. The fact they still charge for wifi left me wondering if they would charge for air, if they could. The swimming pool and leisure was of good standard apart from the broken control on the whirl pool. Ive stayed at all the nearby hotel and sorry to say this is my least favourite
Genuine Expedia guest review
Other trip Oct 13, 2014
paul
GB
3.0 / 5Good
"All mouth and no trousers"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
No tea facilities No plug in bathroom basin Very poor water pressure
Genuine Hotels.com guest review
1 night romance trip Oct 8, 2014
Henry
GB
5.0 / 5Outstanding
"Overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We are local mid landers and always wanted to stay at this hotel..... It far exceeded our expectations. The room and facilities were first class
Genuine Expedia guest review
Other trip Oct 11, 2014
James
GB
4.0 / 5Excellent
"weekend break"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay but felt that restaurant prices were higher than the quality of the food especially for breakfast, which was very mediocre with self service and dry bacon.paid £17 extra for breakfast!
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
JM
GB
5.0 / 5Outstanding
"Excellent value for money!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Used hotel as a base during recent conference attendance at the ICC. Couldn't have asked for a better location. Hotel facilties excellent. Will definitely use again.
Genuine Expedia guest review
Other trip Oct 6, 2014
Amy
GB
5.0 / 5Outstanding
"Lovely modern hotel close to the icc"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed at the hotel because it was so close to the ICC, it even had its own bridge across which was fantastic when it was raining! The room decor was a little tired and old, could do with a spuce up considering we paid £180 per night. Breakfast and canapés were good. Overall we would stay again.
Genuine Expedia guest review
Other trip Oct 5, 2014
conference goer
GB
5.0 / 5Outstanding
"Great Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Please was very busy with the Conservative party and they couldn't do enough to make the stay go without interruption.
Genuine Hotels.com guest review
1 night business trip Sep 23, 2014
applelad
GB
4.0 / 5Excellent
"good hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
All very good, however little things bothered like they forgot to set alarm call and consequently almost missed flight.. Also they did not replace earbuds and ibkeot emptying the contents of the tub to show them. Otherwise excellent location and service and cleanliness.
Genuine Hotels.com guest review
3 night business trip Sep 20, 2014
chris
GB
5.0 / 5Outstanding
"Worth the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Right next door to the ICC, couldn't be faulted, with excellent service. One minor problem in room fixed straight away. No biscuits available on the tea tray though.
Genuine Hotels.com guest review
2 night business trip Sep 20, 2014
SarahB
GB
5.0 / 5Outstanding
"Overall excellent."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Extremely helpful staff , great location , lovely spa / swim facilities.
Genuine Hotels.com guest review
1 night romance trip Sep 20, 2014
Frank
GB
3.0 / 5Good
"Great facility but service patchy"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A super venue in city centre, walking distance to main sights, shops, dining, etc. Clean room and proper Hyatt quality of facility. Operationally lacking, such as no room service book in room, incorrect room service order, two misunderstandings of refill request for basic toiletries, etc. But credit to the parking concierges and front desk staff who were excellent. If management sorts out the fundamental operating issues, it will rise to Hyatt standards of quality. Would return but also planning to try other hotels.
Genuine Expedia guest review
Other trip Sep 23, 2014
AZ
GB
4.0 / 5Excellent
"comfy beds"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
overall great hotel but did not have breakfast as it is way too pricey.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2014
PD
IE
5.0 / 5Outstanding
"Lovely hotel and Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Staff of the hotel were lovely and could not do enough to help you out.The room was very comfortable and clean. They were changing some lights in the main lobby area and I have to say they were safe and quiet doing this on a big scaffolding tower and it was done within the first 30 mins of us being there.They were updating other areas as well but again it was all done very discreetly. A lovely hotel stay and would recommend it to anyone
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
donnamac74
GB
3.0 / 5Good
"Make my bed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
I paid £200 for 2 nights and they didn't even make the bed
Genuine Hotels.com guest review
2 night trip Sep 14, 2014
Captain Matt
GB
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay, plenty of bars and resturants nearby. £13.50 for a glass of wine and a pint of cider was too dear though
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
Paul Stevens
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews