Manager's special was the same thing every nite. Maid service left only one wash cloth for 2 people one time and didn't take dirty dishes out of sink and replace glasses with clean ones. Front desk staff was very friendly and helpful. Breakfast was very good.Genuine Expedia guest review
The staff at this hotel were excellent. Check in and transportation to the airport were flawless. They even picked us up from the airport so we could drop off our rental car the evening before our morning flight. There was a very talented and entertaining trio playing in the lobby during the happy hour reception. The room was comfortable and clean. […] The only negative is a common complaint I have among hotels, especially Hilton. They use air conditioning units that have a noisy fan. The controls have high and low settings but there's only one speed - that's high and noisy. You have to change the volume of the TV when it comes on, and it's especially annoying at night if you're a light sleeper. Read moreGenuine Hotels.com guest review
"Next to the Airport very convenient to downtown"
Very helpful staff ,hotel is very clean and comfortableGenuine Expedia guest review
"Great room for the price!"
Having a manager's reception each night and a cook to order breakfast every morning was the highlight of our stay! The hot tub was a welcome relaxation evening event after walking the streets of Portland during the day. The room was clean, comfortable and we loved the suite and having a living area to relax in.Genuine Expedia guest review
"next to airport with wonderful breakfast"
Always pleasant and comfortable. Enjoyed Manager's happy hour with cocktails and snacks. Good nights sleep and great breakfast. Very clean with friendly staff.Genuine Hotels.com guest review
"Unexpectedly pleasant for a near airport hotel."
We had two rooms for the four of us. Both had a comfortable bedroom with a decent sized seating area with couch and desk. In spite of the proximity to the airport, there was no airline noise. My wife said she heard one plane after 6:30, but I did not. The room was very clean with an extremely comfortable bed. Complimentary breakfast had quite a bit […] of choice and included an omelet station that was outstanding. They had a to go area with fresh coffee and free USA Todays. Well done! Read moreGenuine Expedia guest review
"Nice hotel but..."
We were greeted at check in with a lobby full of screaming kids, which carried into listening to kids run up and down the hallway for hours. The following morning we couldn't get near the restaurant, packed with screaming kids. There obviously was some sort of "group event" because all the parents knew each other. We should have been told, or our room […] should have been discounted. BTW, television stopped working after dinner when we returned and didn't come back on until we were about to check out. I realize this was an isolated event, the hotel was nice and the room (suite) was great. Too bad we didn't really get to enjoy it. I told the front desk and was answered with a shoulder shrug, they would not offer any sort of compensation. For that I will not go back. Read moreGenuine Expedia guest review
"More than worth the money!"
I cannot say enough about how impressed I was with my stay at Embassy suites. I like large, clean and comfortable rooms. This room exceeded my expectations in every category. I'm a big bathroom guy and the towels were super plush along with their avocado line of soaps and lotions. I usually use my own body wash but this soap was incredible. Combine […] all this with a complimentary FULL breakfast buffet and evening snack hour... it's more than worth the buck. I joined Hilton Honors Club after this experience and look forward to future Embassy stays! Read moreGenuine Expedia guest review
"Over night stay"
Hard to find, because their address is 1050 Westbrook St, when they are located on Jetport Plaza. No one knows why. Inadequate parking. Restaurant and bar close early. Indifferent buffet breakfast.Genuine Expedia guest review
Our hotel stay was extremely pleasant. The staff was very courteous and quick to meet your needs. It was clean and I loved the extra roo,m that the suites gave you. My ONLY complaint would be the pillows. They were not supportive at all as they were tooooooo soft. Other than that I can only give them a high recommendation.Genuine Expedia guest review
"Nice hotel for family"
Embassy Suites was a good choice. Room was spacious enough for 2 adults and 2 teens. Sofa bed was comfy but only a double size so it fit only 1 boy comfortably. My other son slept on the sofa extension (like a chaise lounge) with a rolling ottoman at the foot. Both who are around 110-125 lbs, slept well. The bed in the BR was not comfy, a bit too soft […] as both my husband and I woke up with back aches. Pillows were too soft and unsupportive. Blanket was warm. AC units were a little too noisy. The bath was clean. However we got the wheelchair accessible room which was fine. I don't know how different this room compares with a regular 1 bedroom. There was garbage in the wastebasket when we arrived but it wasn't a big deal. The pool, though a little small, was warm and clean. I guess satisfactory enough for kids who need a pool but can get easily crowded if more than a few people join in. Breakfast looked good. There was a cook to order omelette station. We are on restricted diets so could not partake. Hot and cold breakfast foods. It was a very busy weekend, but the staff did their best to accommodate our requests. We requested an air mattress so one of my sons could use it. However the air kept leaking out of the first one. We requested a replacement which wasn't much better (which is why he wound up on the sofa) and too large to fit in the room. Then we called for more sheets and towels. All came within a reasonable amount of time considering. Read moreGenuine Expedia guest review
"close to the airport"
always top notch the nightly managers reception is the best and the restaurtant is a 5 starGenuine Expedia guest review
We stayed a full week. And would stay there again.Genuine Expedia guest review
Due to our plane being 10 hours late, we needed a hotel by the airport. Previously we had stayed at the Hilton on site but as this hotel was closer to the airport, offered breakfast and shuttle service we went with this hotel. VERY happy that we did. Very nice stay. Quiet room and easy to get to from airport. I will stay here again if I need a Portland […] airport hotel. Read moreGenuine Expedia guest review
"Very good, or very bad, no middle ground."
Bed, food, internet service, facilities, staff at desk, were all excellent. The room wasn't cleaned, and when we complained, the person who was sent did a terrible job. The air-conditioning blew so hard, we were freezing, and there was no way to adjust the blower. Suited for business men, not women, no place to put makeup on, or a mirror that could […] be used properly for a woman. Read moreGenuine Expedia guest review
"Great place near Portland"
Nice rooms, great service, great staff. It's right by the airport, and a bus stops right outside the hotel to get you into downtown.Genuine Hotels.com guest review
Usually when I go away on vacation the best part is the places I visit during the day but this trip it was the Hotel. All of the staff were helpful, attentive and went out of their way to make us feel special. I casually mentioned it was our wedding anniversary and in a few hours a chilled complimentary bottle of champagne was delivered to our suite. […] The food was delicious, the room was clean and very comfortable and a great location close to all to do in Portland. Read moreGenuine Expedia guest review
"Great room and wonderful hotel!"
Very clean and big room! Easy to check in and out and wonderful layout and breakfast!Genuine Expedia guest review
"Nice place great rate!"
Above averageGenuine Hotels.com guest review
"Wonderful Trip to Portland"
Professional service and clean. King suite was large and very quiet. The breakfast and manager's reception were excellent. No complaints.Genuine Expedia guest review
"It was convenient to what we were going to"
The breakfast buffet was excellent. The hotel was close to most of the activities we were there for. The staff were all very pleasant. I would recommend its highly to anyone.Genuine Expedia guest review
"Living like a Rock Star"
Living like a Rock Star. We were asked that the Presidental Suite was available if we wanted to upgrade. It was worth every cent. What a view of both falls. We did not need to go down to the falls--the falls were right there in our very own living room. Beautiful. I loved the bed. Comfortable, clean and that room was spacious. My husband did not want […] to leave the jazzuzi. He was so relaxed after driving over 400+ miles that day. If you want the taste of living like a Rock Star and treat yourself to a beautiful room with the view of both falls, I would suggest you go for it. All the way from Honolulu, Hawaii. :o) Read moreGenuine Hotels.com guest review
"convienent location to destination"
The staff were professional and courteous and the amenities were great. I would book with Embassy again.Genuine Hotels.com guest review
"At Airport, typical Embassy Suits"
I didn't like the layout of the small one bedroom suite. There was no door between the bedroom and sink area making it difficult to shower and shave without waking others. The living room was a nice size, bedroom a bit cramped, very small bathroom and separate sink area. Good in room coffee. Service was excellent, breakfast good for a hotel chain, had […] a custom omelet station and excellent coffee. The hotel is far from the active down town Portland night life, out in the boonies but right next to the airport. But its quiet, there is plenty of free parking, and an airport shuttle is provided. All the staff seemed to go out of their way to be friendly and helpful. Read moreGenuine Hotels.com guest review
Hotel staff were very attentive. Hotel offered a nice spread for happy hour and the breakfast was very good. Clean and an excellent value.Genuine Hotels.com guest review
Very pleaded with the room. Got the king suite Loved the having a sitting room plus a bedroom. Thought the pull outnbed was pretty comfy. Will plan on staying here again.Genuine Hotels.com guest review
"Great Hotel with nice rooms!"
It was extremely easy to check in. The Lobby was nice and clean. The manager cocktail hour and breakfast is GREAT.Genuine Expedia guest review
"Great king-size suite for an excellent price."
This is an excellent hotel, despite the out-of-the-way location.Genuine Expedia guest review
It was wonderful! Donna and Juanita of the Housekeeping staff went above and beyond to make us comfortable. We needed an extra table for our computer and Donna immediately got us set up. She was friendly, efficient and made us feel like we were her number one priority. We will deffinately stay there again if we go back to that area for vacation or […] business!!! Read moreGenuine Hotels.com guest review
"quiet setting, convenient to airport and highway"
Best hotel for a quick get away. Everything needed is on premises. Full Breakfast and manager's gathering are a plus and are included in the rates. Excellent and friendly staff. Great place to take a walk. No noise from airport!Genuine Hotels.com guest review
"Great hotel stay!"
Great hotel experience all around! The breakfast buffet and managers cocktail reception were a very nice added bonus!Genuine Expedia guest review
"Great family hotel."
We had a great relaxing weekend, which was just what we needed. All the necessary comforts were available.Genuine Hotels.com guest review
LOVED this hotel! The staff was very friendly, helpful and courteous! My husband and I stayed here with our four children and we all had a fabulous time! We are looking forward to staying here again!Genuine Expedia guest review
"Best Hotel Breakfast hands down"
The hotel breakfast was the Best I've seen anywhere. The omelette chef was great and made my omelette right to my specifications. The breakfast had more choices especially on the healthy side and the coffee was absolutely wonderful.Genuine Hotels.com guest review
Never having stayed at an Embassy Suites before I was very impressed. The only issue I had was I had my 2 children with me and it was left up to me to make-up the sofa bed each night-it would have been nice to have some sort of turn down service. Overall I was very impressed and would stay there again. The staff was very accomodating to our team-very, […] very nice employees!!! Read moreGenuine Hotels.com guest review
"Very nice hotel!"
I found this hotel to be very nice. Clean comfortable room, very reasonable price, the food was amazing, and they have sauna which I loved.Genuine Expedia guest review
"A great place to stay."
Great place. Clean, spacious, with friendly staff.Genuine Expedia guest review
"Great, with one exception"
This was my second stay at Embassy Suites in Portland, the first was over the summer. The 2-room suites, complimentary breakfast and manager's reception make this a great value and that's why I came back. My only issue this time was with the heat in the rooms. The heaters are very noisy when they kick on, enough to wake me up throughout the night. No […] matter what setting I chose on the thermostat (off, heat, cool and different temps), it was difficult to get to a comfortable temperature. I didn't sleep well during my 3 night stay and I normally sleep better in hotels than at home! Read moreGenuine Hotels.com guest review
"Nice Manager Reception"
The suite and cost were very reasonable. The Manager Reception was very nice. My request for a late check out was readily approved...very nice!Genuine Hotels.com guest review
"Not what we expected"
Our room was smaller than we expected for a 'suite'. The sofa bed was worn and dirty looking. We ordered room service one night, and the food was terrible and overpriced. On the positive side, the kids enjoyed the pool and the breakfast buffet, but I don't think we would choose this hotel again.Genuine Hotels.com guest review
"great all around hotel"
The hotel staff was great and room with the breakfast made it a pleasant stayGenuine Expedia guest review
"Great Breakfast included! Complete with Omelettes!"
Beautifully decorated- roaring fire in lobby lounge- really comfortable beds & pillows! Delicious made to order Omlettes and breakfast buffet included! Even though it is right next to the Airport we never heard a thing! I highly recommend this Hotel!Genuine Hotels.com guest review
This hotel was affordable and extremely clean: two things I want in any chain hotel. The service was attentive and the location is quiet, despite being next to an airport! If you're in Portland, you should try it out!Genuine Hotels.com guest review
Overall, we really liked the hotel. Breakfast was great and room is clean and quiet. The only thing we didn't like was the couch in our suite. It was kind of old, uncomfortable and dirty. Since it was a suite, it would also be nice if the rooms were more equipped with cups, a few utensils and plates. Otherwise, we liked it and would come back.Genuine Hotels.com guest review
"Great value for an extended stay"
Loved the hotel, staff and breakfast every morning. The only downside was that our room was very musty smelling and being located on a pet friendly floor, had to listen to dogs bark. Would stay at this hotel again.Genuine Hotels.com guest review
We enjoyed our stay completely! We had a room on the 6th floor overlooking part of the Airport with a view of Portland. We had dinner in the Hotel and the food was excellent It was just a short drive to the Merril Auditorium in Portland for a show. The next morning, I was able to take some beautiful pictures of the Sunrise on New Years Day from my hotel […] window and then the complimentary breakfast was beyond my expectations! I would recomend this hotel to anyone traveling to Portland, ME. Read moreGenuine Hotels.com guest review
"10 minutes to downtown,"
great location, quiet rooms,Genuine Hotels.com guest review
"Great deal A+"
Stayed over New Years...was able to get a great rate...room was clean and very comfortable...despite being at the airport, I never heard a plane take-off or land (the windows must be quite good) The breakfast was great, people were friendly...this will be my first choice for return trips to PortlandGenuine Hotels.com guest review
"Great hotel but out of the way"
Nice hotel for the money but very far out of the way. Hotel was great but having to get on highway to get to and from hotel was draining and unnecessary. Next time ill stay one of the many hotels in the old port areaGenuine Expedia guest review
"Great hotel at Portland Airport"
Great place to stay. Clean and comfortable. 500 yards from Airport and less than two miles from lots of shopping and places to eat. Only issue was DO NOT TRUST wake up call system. I asked for two calls at check in, called back before I fell asleep to confirm them, but never got a call. Luckily, I woke up on time for our 0630 flight.Genuine Hotels.com guest review
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