"Good hotel for my needs"
I've stayed here many times over the past 4 years. The hotel is adequate, but shows signs of aging. The AC in my room roared like a Mack truck, the sleep number bed couldn't be adjusted and the shower was hard to adjust. The staff, on the other hand was friendly and responsive, the room was very clean and the upgrade to the harbor view was very nice. […] Unfortunately, the hotel sits in the middle of a construction site that has been virtually unchanged for 4 years. Read moreGenuine Hotels.com guest review
"Modern, clean but noisy hotel"
Hotel is modern and clean. Very noisy. They need to retrofit their windows.Genuine Hotels.com guest review
Tv did not work. Not going to use it enough to warrant the inconvenience of calling maintenance.Genuine Hotels.com guest review
The hotel upgraded our room but the room they upgraded us to had no heat! When i went to front desk they told me they knew it had no heat!!!!!!!Genuine Hotels.com guest review
"Great location, long wait for shuttle."
Excessively long wait for the shuttle, but other than that, the facility was great.Genuine Hotels.com guest review
the front desk staff try hard but: the voicemail light on the phone kept blinking, and went away for a while after I called to report it, but came back on each time (we did not use voicemail); the complementary coffee and tea were never replenished nor were the toiletries; the room keys worked inconsistently and required treks back to the front desk […] to be reset (three times over the course of a two-night stay). I was assured by the front desk that the taxi they called to take me to the airport would be metered; instead it was a "corporate" car that cost much more and was of poorer quality than the taxi we got on the way in. Read moreGenuine Hotels.com guest review
"short stay to visit Brown University"
Convenient location (near Brown University). Clean room. Friendly staff. The breakfast buffet is a bit too pricy.Genuine Hotels.com guest review
"Pleasant, comfortable hotel."
Two nights in an upgraded comfortable room, very comfortable bed. Very pleasant staff. A bit out of the way, but for us this wasn't a problemGenuine Hotels.com guest review
"Not very good"
Adjustable bed was broken on the stiffest setting. The shower put out rusty water. The staff, other than the dinning room, was aloof and standoffish. Wall heater sounded like a Volkswagen without a muffler. Not a good place.Genuine Hotels.com guest review
"Room was great. Food not so much"
Hotel was great. The bed may have been the most comfortable bed I've ever slept in. My only complaint is the restaurant was pretty awful. I recommend patrons eat elsewhere.Genuine Hotels.com guest review
"Love It Here"
Every year I choose this hotel to getaway with my son. He loves it here!! And so do I. We might be coming back sooner than later. I have no complaints about this place and the staff is very friendly.Genuine Hotels.com guest review
"Would not recommend"
This hotel was a disapointment. The entrance to the hotel was poorly plowed, making it dangerous walking into the hotel. I reserved a king bed was given 2 doubles. Another hotel guest used their key and entered my room, the fire alarms went off at 2.00 a.m. The tv would not shut off.Genuine Hotels.com guest review
Staff members very friendly and helpful. The room was very comfortable and we had a view of the waterfront and India Point Park from our room. We had a winter storm the first day of our stay and were not able to enjoy the outdoor things to do in the area. However, the nearby Providence Place mall was a good place to while away the day with lots of shopping, […] a movie and several restaurants. Read moreGenuine Hotels.com guest review
"Nice hotel in a great location"
Location is great; met for a girls weekend. Front desk was friendly, upgraded to a harbor view room, as well as complimentary breakfasts when they found out it was a birthday trip. Minutes from downtown, great restaurants and the RISD museum, free parking.Genuine Expedia guest review
very nice people made the stay enjoyable - we'll come back.Genuine Hotels.com guest review
"Nice hotel but the water in my shower was brown."
The water in my shower was brown. I was so afraid In checked out right away. I think it was room 661. The bed looked fine but one of the sheets was old. Not old as in dirty but old like the quality. It had those little white things that come on material when it had been used and washed too many times.Genuine Expedia guest review
Very nice place to stay on business, clean, easy to get to, convienient parking under building, top it off nice water views.Genuine Hotels.com guest review
"Worn out and dirty"
Run down hotel. Slow check in processes. The comforter was filthy and had stains and hair on it. The hotel was unable to provide a new comforter. I wouldn't stay here again.Genuine Hotels.com guest review
I found the hotel to be worn out, it's not your typical Wyndham. This place needs a update! The hallway was loud late into the night. Our room was next to I-195 and loud traffic noise. The night crowd was a bit sketchy.Genuine Expedia guest review
The staff wasn't very attentive, waited a while to check in. Walls are paper thin, and guests who were loud made it difficult to sleep. It's an okay place if you're staying for just a night.Genuine Expedia guest review
For an overnight getaway, this was a cozy place. The restaurant and bar were convenient and adequate, nothing fancy. There was a lot of road noise, and our view was just of the highway, no water/city view. nice gym in the am though, and the staff were very friendly.Genuine Hotels.com guest review
Good location. However hotel was a little rundown and the girl at the desk was not as friendly. I'd look for other hotels before I stay on this one again.Genuine Hotels.com guest review
Although there was nothing terribly wrong, I would not go back. My complaints are that the heater did not work properly so it was cold,I did have maintenance come and they did make it work, it got too warm so I turned it down and was not able to get it warm again. The sleep number bed didn't seem to work, nor did the alarm clock. The staff was pleasant, […] no complaints there. The restaurant seemed to need more staff since there was a tournament in town, it got busy for 1 person doing it all. Read moreGenuine Hotels.com guest review
"Not so good"
Hotel is ok with good location, but very noisey all night long. Room walls inferior - noise from adjoining rooms very bad - especially when parties seem to go on all night. Hall noise and outside noise bad as well. Good parking, covered and outside. Beds comfortable. Furniture ill-placed for more than one person in room - practically useless.Genuine Expedia guest review
My boyfriend and I stayed on NYE and were pleasantly surprised with the service and room based on the price...we requested rooms next to our friends (2 other couples) and we were able to be accommodated with 3 adjoining rooms..upon check in, we were asked if we wanted a cab at a certain time, and we did not have to wait, as it arrived promply...we didn't […] spend a ton of time in our room, as it was NYE, but we would definitely stay here again! Also, loved the free parking! Read moreGenuine Hotels.com guest review
"Solid hotel in Providence"
Good place to stay for New Year's in Providence. Perfectly pleasant.Genuine Hotels.com guest review
Great time in Providence, we had a beautiful water view. Close to Brown Univ. Close to good food. Very convenient . Would stay there again.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Dear Traveler, Thank you for the wonderful review. We are delighted that you enjoyed the hotel and all that Providence has to offer. We agree that there are some great restaurants in the nearby area and were happy that you were able to experience that. We look forward to having you stay with us again and hope you have a great holiday season! All the best, Socrates Ramirez General Manager Wyndham Garden Providence
;had sleep number beds not easy to figure out the sitting bathroom had a few lose tiles shuttle bus to convention center was niceGenuine Hotels.com guest review
Response by Wyndham Garden Providence Dear Traveler, Thank you for your review! We appreciate your feedback and were glad that you found our shuttle service in to Downtown Providence convenient. We are looking at addressing the issues you mentioned in your comments to ensure that they are not a future inconvenience to anyone else. We hope to see you again! Best wishes, Socrates Ramirez General Manager Wyndham Garden Hotel
The hotel is in a good location, close to my conference and close to the local restaurants. The front desk staff were very nice and friendly. The room was nice and the sleep number beds were very comfortable.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Dear Pamela, Thank you for the great review. We appreciate you taking the time to provide us with feedback on your stay. We were pleased to see that you found our hotel conveniently located near all that Providence has to offer. We hope to see you again soon! Sincerely, Socrates Ramirez General Manager Wyndham Garden Providence
Clean modern narrow room with excellent bed. Heating system extremely noisy. Right off I 95 so you can not walk to any restaurant. Friendly Front Desk gave us clear directions to an excellent Japanese restaurant on Wickenden Street.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Dear traveler, Thank you for taking the time to provide us with feedback about your stay. While we were disappointed to hear you had issues with your heating unit, we were glad to see you found our team to be hospitable and had time while visiting Providence, to go to Wickenden Street. We are looking to see what went wrong with that heating unit to ensure we do not have the issue again. Again thank you for staying with us and we hope to see you again soon!
Hi, Our stay was pleasant. Our room was very dry and we had some trouble regulating the heat. The staff in the restaurant was very friendly and courteous. Our over all stay was good. Thank youGenuine Expedia guest review
Response by Wyndham Garden Providence Dear Anna, Thank you for taking the time to provide us with feedback about your stay. We truly make every effort to improve our product and services based on the voice of our customers. We are delighted you had a good experience with us and apologize that you ran in to issues with your heating unit. We are working on correcting the issue so it does not reoccur. Again, thank you for your feedback and for staying with us when you travel to Providence, RI. Sincerely, Socrates Ramirez General Manager Wyndham Garden Providence
Damp, dated, and distant from activities of providence.Genuine Expedia guest review
Great hotel. A short walk from great food and spirits and away from the crouds of down townGenuine Expedia guest review
Response by Wyndham Garden Providence Dear Traveler, Thank you for the wonderful review! We are always pleased to hear that our guests enjoyed their stay and the local surroundings. You are correct, we are in close proximity to micro-local food and spirits that truly capture Providence RI's culinary flair, such as Thayer and Wickenden Streets. Also being a short distance to downtown you truly have choice on your side. We hope to see you again soon! Best wishes, Socrates Ramirez General Manager Wyndham Garden Providence
Staff was friendly and knowledgeable. Room was basic but clean. With hotel overlooking I 195, traffic noise is loud all night long. Bring earplugs!Genuine Expedia guest review
Response by Wyndham Garden Providence Dear Traveler, Thank you for taking the time to leave us your feedback. We believe that through customer feedback is the only way to improve our business and service. We were sorry to hear that the noise levels from the highway were a disruption to you. We will plan on addressing this during our next hotel refresh. Thanks again for staying with us. Best regards, Socrates Ramirez General Manager Wyndham Garden Providence
"Very nice stay"
I like to stay here when I visit my son in Providence. It is convenient to the Brown campus and an easy walk to many things.Genuine Expedia guest review
Response by Wyndham Garden Providence Dear Traveler, Thank you for the wonderful review. We appreciate your loyalty in returning to our hotel on your visits to Brown University. Our location does offer great proximity to the campus and local surronding areas such as, Wickenden street and Thayer street which offer a lot of great restaurants and shops. We look forward to having you stay with us again! Sincerely, Socrates Ramirez General Manager Wyndham Garden Providence
"It was okay but they could do better"
The staff could have been more attentive. We had an issue with a broken heating system in our room and it took them 24 hours to resolve it by moving us to another room but did not offer help or an incentive to deal with the issue.Genuine Hotels.com guest review
"Comfortable for a quick stay"
Everything was fine, very close to highway. So traveling to Boston was quick.and easy However the food was terrible , i ordered room service and had to send it back !Genuine Hotels.com guest review
Response by Wyndham Garden Providence Dear Sherri, Thank you for taking the time to give us feedback on your recent stay with us. We apologize that the room service food options were not to your liking and can assure you we are looking in to how to improve on our product. We hope you will consider us again, when traveling to Providence, RI in the future. Best regards, Socrates Ramirez General Manager Wyndham Garden Providence
"Nice room and responsive customer service."
Stayed here 3 nights and had a very pleasant stay. The customer service was very accommodating and followed through on every request. Our room on the 5th floor was very clean and comfortable. I feel we got good value for our money, we will stay here again on our next visit.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Dear Will, Thank you for taking the time to provide us with feedback about your stay. We appreciate your kind words and are very glad you had good experience while staying with us. We look forward to having you visit us again the next time you visit Providence, RI. Sincerely, Socrates Ramirez General Manager Wydnham Garden Providence
This is a nice hotel, easy to get to and close drive to mall or dunkin donuts and town. Nice view from the harbor side.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Dear Rita, Thank you for the great review! We are so happy that you found it convenient and easy to access Dunkin Donuts and also the Providence Place Mall while you stayed with us. We feel that Providence, RI has so much to offer our guests and love to hear about it when we can. We also appreciate your feedback about our harbor view which is truly stunning. Thank you again for staying with us and we hope to see you in the future. Sincerely, Socrates Ramirez General Manager Wyndham Garden Providence
We were given a roon on first floor. The view was a dumpster. We woke to loud music from across the hall. A cunsatisfactory stayhurch rented space for their service. We were told that we could not change rooms. Our breakfast was poor. Our sunny side eggs were greasy, egg yokes were broken.Genuine Hotels.com guest review
"Nice harbor side location."
A nice location to walk to and from Brown University to visit your student or down the hill to Providence town! Nice hotel but a bit overpriced for being right next to the Interstate. Be sure and get a "water view" or it will be rather noisy if you like your quiet.Genuine Expedia guest review
Stayed one night as a stop over on the way to Maine. The location is just outside of town, but the view of the harbor was pretty. Check in and out was simple, staff was very pleasant.Genuine Expedia guest review
It was very noisy during our stay! It seems that they overbooked or something. There was alot of teenagers at the hotel and was very crazy. The help was just as noisy!Genuine Hotels.com guest review
The bed skirt was disgusting and filthy. When we returned from dinner there was not one parking spot left. Would not recommend to anyone. The staff was nice.Genuine Expedia guest review
Loud thin walls and on the highway. Probably wouldn't return. Staff was fine and so was the serviceGenuine Expedia guest review
"Wyndham Gardens Providence"
Room was clean. The staff was professional and very helpful.Genuine Hotels.com guest review
"Fair to good, but a whole lot of "yes, but...""
It had a great view of the harbor south of India Point, but there's not much there. (Should rename it Whatsthe Point.) The evening front desk person was excellent, but her morning counterpart somehow couldn't tell a customer from a loiterer. The rooms are very clean, but too small for two beds. The dining area was somewhat nicer than, say, Holiday Inn, […] but the buffet is too expensive for bland, tepid food. (You'll actually miss the free Holiday Inn pancake machine.) The nice down comforter will bake you, but you'll freeze without it. The free parking was the only value proposition on the property. Read moreGenuine Hotels.com guest review
We had a wonderful experience!! The Front Desk gentleman, Brian, greeted us and swiftly checked us in. I had called to alert the hotel we would be a late check-in. This was Columbus Weekend and the Columbus Festival was on Federal Hill. We have stayed here before with another couple when we attended Water Fire, two years ago. The room actually smelled […] clean!!! Read moreGenuine Hotels.com guest review
"Too noisy if you're on the I-195 side."
Nice bed and amenities,but bad cable choices, broken mirror, and poor signage. Nice that they don't rip you off for a snack at the front desk. helpful staff. Just the noise from the highway is so loud that it was impossible to sleep deeply.Genuine Expedia guest review
We only needed to stay one night, everything was great.quick check in, hotel was clean. There was a sleep number bed, room had iron and hair dryer. The only 2 things which aren't really a big deal is our room view was the highway kind of ugly view and the house keeping knocked on our door at 9amGenuine Hotels.com guest review
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