Great overall experience with gorgeous harbor view. Our daughter decided to stay with us at the last minute and the concierge kindly supplied the room with a comfy cot.Genuine Hotels.com guest review
Response by Wyndham Garden Providence I am so glad you enjoyed the hotel and also that we were able to meet all of your expectations. Providence is truly a wonderful place to visit. Thank you for your review.
SatisfactoryGenuine Hotels.com guest review
The man at the front desk was very kind. Once we got to the room we found the room the room to be old, run down and dated, The sleep number bed was broken and was stuck in a very firm setting. The tub had black stains in it. The ceiling had stains and was poorly patched were there was water damage. There were cigarette burns on the lamp shade. We were […] really disappointed! I thought it would be good to find a hotel that was less expensive from the ones we had stayed at in the past....bad idea!! Take it from me when you need to stay at a hotel spend a little more and be pleased with your stay!! Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for the review and for recognizing our staff. I do apologize that our room was not up to standard and we have already sent the team up to make things right. We use your reviews as a tool and truly appreciate the time you take in completing it. Again thank you!
"Don't do it!"
The hotel is situated conveniently just off the highway. It i s, but outdated. I read a review that said the food was good in their restaurant, and since there is NOTHING else nearby, I took my family to eat there. The food was satisfactory, but EXPENSIVE! Our dinner (2 adults, 2 kids) ended up COSTING MORE THAN MY ROOM fee! Unbelievable! over heard […] a woman come down for coffee and they charged her 3$!! NEVER AGAIN! Hotel was ok, but with nothing around, only stay if you've packed a cooler from which to eat! Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Providence I am glad that you enjoyed our hotel and I apologize that your felt our restaurant was pricy. All of our food is made here at the hotel and we only order the freshest and best quality we can get. We are priced reasonable lower than many of the Providence hotels. Again thank you for comments and we hope to see you here again.
"Sweet staff can't make up for it"
Though the staff was wonderful, the facility is VERY overpriced for its cleanliness, amenities and the "on demand" (extra charge) shuttle to downtown for which I waited as long as 45 minutes at one point. Can't recommend it. Such friendly and efficient staff -- it's a shame.Genuine Hotels.com guest review
Response by Wyndham Garden Providence I apologize you had to wait for the shuttle, we do our best to meet everyone's needs. I am happy that you enjoyed our staff and that they did a good job. Thank you for taking the time to complete the comment. I will share with my staff!
MAJOR plumbing problem at 2:30 am with maintenance man breaking in to our room indicating we had a flood in our bathroom. Fllipping on all overhead lights while we were sleeping. Half hour needed to mop up and then no use of the toilet for us thereafter. An obvious emergency which could not be helped. HOWEVER, the hotel refused to adjust our bill upon […] checkout, with the excuse that we had paid on the "internet." Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Providence I truly apologize for the emergency plumping incident! We do our best to make sure all of our guest leave happy and very satisfied with their stay. I will be reaching out to our team and sharing your comments and concerns with them, making sure that it does not happen again. Thank you for taking the time out to fill out this survey!
"Good place for the price"
Came here with some friends from out of town for a birthday party. Good place near our party spot (Whisky Republic). Rooms were clean and ready when we arrived. checkout was a breeze. Surrounding area is a bit sketchy i don't suggest walking around after the sun goes down but overall very safe. Would recommend/use againGenuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for sharing your experience with us. I am happy to hear that you enjoyed your stay! Thank you for mentioning our cleanliness and location. We hope to see you again soon!
"Hotel and Location"
The hotel that was pictured was misleading, Route 95 on one side, and the front of the building was construction. There was no trees that was portrayed on the website.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for your feedback. Please know that we have I-195 to the north of our building and the beautiful India Point Park to the South. The trees that you see are from an aerial view from the park itself.
Type of hotel poor college students party in. Ask for a room in the front because there is a lot of highway noise in the back.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Please accept our apologies for where we fell short of meeting your expectations. We will continue to work hard to bring you the service and accommodations that you deserve. Thank you.
"Not A Great Hotel"
Many of us were running the Providence Marathon the next day. All night there were loud parties raging on - a sweet 16, a bachelorette party and kids who were there for a cheer competition. No one was able to sleep. Also, our room smelled horribly like sour milk, but since we had not paid the hotel directly, they could not do anything for us. Lastly, […] there was a lot of construction around the area and it was very hard to get to the hotel. Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for taking the time to share your experience with us. Please accept our apologies for the noise that you experienced while you were with us. The function in our meeting room ended at 10pm promptly as we had all of our guests in mind; especially with the marathon the next day. There is 1 lane closing outside of our hotel but we are accessible normally through I-195 from either direction. Again, thank you for your feedback.
Nice clean Hotel.They can give free coffee in the morningGenuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for taking the time to share your experience with the Expedia community. I am glad to hear that you enjoyed your stay with us and thank you for mentioning our cleanliness. Hope to see you again soon!
Great!Genuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for your 4 star review. We will continue to work hard to bring you the service and accommodations that you deserve.
"Decent for the price"
The staff was very friendly and accomodating. There were random strands of hair in the bathroom, on the carpet, and one on the bed. The room was a little dusty as well.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for taking the time to review our property. Please accept our apologies for the cleanliness issues that you experienced. I will personally follow up with our housekeeping staff to ensure that something like this does not happen again. Please know that we're taking your feedback to heart and will work hard to improve. We hope that our commitment to our guests has earned your business in the future. Thank you.
"Convenient, quiet, nice water view"
Very nice, helpful staff. Free shuttle to downtown. Stayed there before and came back due to the combination of convenience, comfort, and price.Genuine Expedia guest review
Response by Wyndham Garden Providence Thank you for taking the time to review our property. I appreciate you mentioning our staff service, shuttle, comfort and value. We hope to see you again soon!
"Nice hotel bad staff"
Rude night time Manager cursing at guests and when asked to speak with corporate or a corporate phone number was told there was none.Genuine Expedia guest review
Response by Wyndham Garden Providence Thank you for your review. Please accept our sincere apologies for not meeting your expectations. We will fully investigate the alleged incident as we have never had such an incident in the past. We will continue to work hard to bring you the service and accommodations that you deserve. Thank you.
Great location, clean, comfortable and affordableGenuine Expedia guest review
Response by Wyndham Garden Providence Thank you for sharing your experience with us. I am happy to hear that you found our hotel clean, comfortable and at a great value. We hope to see you again soon!
Very convenientGenuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you kindly for your 5-star review! We will continue to work hard to bring you the service and accommodations that you deserve. Thanks again!
The beds were excellent,you can adjust the firmness by remote control very soft or firm. The breakfast was very good alsoGenuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you kindly for your 5 star review! I am happy to hear that you enjoyed our Sleep Number Bedding and our breakfast. We hope to see you again soon!
We could not get reliable wifi service even though we chose this hotel for free wifi. We had work that we needed to do over the weekend and were counting on the service. No offer of adjustment of room rate when we checked out.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for sharing your experience with us. I am very sorry to hear that you had issues with our Wifi service. I have contacted our provider and they informed me that our system did not experience any downtime during your stay with us. In the future, please let us know you are experiencing Wifi issues and we will connect you to our provider for troubleshooting as the issue could be with your connecting device. Please know that we will continue to work hard to bring you the service and accommodations that you deserve. Thank you.
"Good place to sleep"
Just needed a clean room with bed. It did the jobGenuine Expedia guest review
Response by Wyndham Garden Providence Thank you for your review of our property. We will continue to work hard to provide comfortable and clean accommodations. We hope to see you again soon.
The bed was completely uncomfortable and the t.v. remote did not workGenuine Expedia guest review
Response by Wyndham Garden Providence Thank you for sharing your experience with us. Please accept my apologies for the bedding discomfort and the tv remote. I will ensure that our maintenance staff is checking all remotes daily upon checkout and that all of our sleep number beds are functioning properly. We hope for another opportunity to serve you.
"Maybe 2 stars"
The hotel was in cosmetically poor shape. Dirty carpet, broken and worn furniture, damaged walls. All our other 3 star hotels booked through hotels.com were lovely.Genuine Hotels.com guest review
Response by Wyndham Garden Providence Thank you for sharing your experience with us. Please accept our sincere apologies for where we fell short of meeting your expectations. The issues that you stated on your review are not typical of our property but will be thoroughly investigated by our department managers. We continually strive to provide all of our guests with superior customer service and first rate cleanliness.
Older building, many unfortunate smells, (cigars? Pizza, gasoline, ...) Bed was hardGenuine Expedia guest review
Response by Wyndham Garden Providence I apologize that you did not enjoy your experience at the property. Our beds are sleep number beds and maybe it was set at a firm setting. Please let us know in the future and we will show you how to set the bed for your personal setting. Thank you!
"Valentine's Day stay **THE WORST!"
First, there was no parking, we ended up parking at the next door building which didn't look safe. Once we checked in we proceeded to our ocean view room which wasn't.. it was parking lot view very disappointing! then we noticed there was evidence that someone had been in the room partying before we got there.. we found a patron bottle wrapper, a clogged […] toilet (horrible!!) and dirt on the bed. We ended up going to the front desk which changed our room to a handicap one :/ not what I hoped for on Valentine's Day... The worst hotel stay ever!! Read moreGenuine Hotels.com guest review
"hotel was so disgusting.. had to leave.."
cou.ld not stay.. the hotel was falling apart.. the wall paper falling off the walls, the chair in the room falling apart.. the bed was not made neatly.. the faucet in the bathroom was not connected properly.. there was bird droppings all over the windows.. the stench was so bad.. i called hotels.com .. they were able to get me a refund and i left. […] . Read moreGenuine Hotels.com guest review
"not easily walk-able to downtown but great hotel"
The hotel was great. Very pleasant and has a great deck that will be beautiful when open in the warmer weatherGenuine Expedia guest review
Made a request for a refrigerator which wasn't in the room. The heat was broken and one side of the bed broke within minutes of lying down. We did get a new room but we were very disappointed with whole visit. We would not stay here again.Genuine Expedia guest review
"Close to I 95"
All hotel staff was happy, polite and extremely helpful.Genuine Hotels.com guest review
"Wydham Hotel - Providence, Rhode Island"
The staff was nice and the room was very bright and clean.Genuine Expedia guest review
"New Years Eve Stay"
We stayed here on New Years Eve and the staff was very fast with check in, allowed a late check out, and accommodated having 3 rooms together in a row. Also this hotel offers a shuttle services throughout Providence until 10pm for 5 dollars per person for the night, which is far cheaper than any taxi service.Genuine Expedia guest review
Very large rooms and a nice friendly place to stayGenuine Hotels.com guest review
"Just spent the night"
I came in by Amtrak, and had to take taxi to the hotel, costed about USD12. not that bad for a 10 minute ride. I got into the hotel and all the paperwork was done, just gave them my credit card and in about 5 minutes I was in my room. They kept my suitcases after I checked out for the rest of the day and I collected it in the afternoon. The food, is […] a bit expensive for what I got in the cafeteria, But all in all a very good experience Read moreGenuine Expedia guest review
The accommodations were great however upon arriving to check in they were unable to find the room reservation, I had to call customer service and have them fax the confirmation. The point of me doing this online is to avoid any delays in check in which it did not get accomplishedGenuine Expedia guest review
"Good for quick, "on the road" stay"
Bed very comfortable. Hotel itself somewhat shabby ,but clean. Food at breakfast, not complimentary, was good.Genuine Expedia guest review
"Would do it differently next time."
The hotel was great! The staff was so nice and the shuttle service was amazing. The only issue I had was that my room was on the highway side of the hotel and it was SO loud. All we could hear all night was the traffic. It sounded like the windows were open but they weren't. I would probably stay again but would make sure my room was on the OTHER side […] of the building. Read moreGenuine Hotels.com guest review
"Good area, nice stay"
It's a decent hotel, nothing too remarkable but nice and comfortable. The beds are sleep number mattresses which have sort of goofy remotes. Hold down a button to turn it on, and then up is harder, down is softer. Breakfast was not included in the price so we drove to a Whole Foods down the road.Genuine Expedia guest review
"You get what you pay for, almost."
Don't think you are getting a deal. You are not getting a $120 room for $80, you're getting a $60 room for $80. The best thing I can say is the bed was mostly clean. Stained, but they tried to get the stain out, and then still used the bedding. In general, the hotel was dirty, dated, run down and there was no customer service. The three staff people […] I interacted with were unfriendly, unpleasant and unhelpful. Read moreGenuine Hotels.com guest review
"Avoid it like the plague"
This is one of the worst hotels in Providence. Let's start with the the things that the hotel could change. Service: I called to ask if they had a vacant room on the side of the hotel away from Interstate 195. The receptionist said that she would look into it and call me back. Never happened. I went to the gym to work out. The elliptical didn't work […] properly, the water cooler was empty, there were no towels, there was no remote, the exercise mat had no padding. A maintenance person came in and identified that there were no towels or water. 15 minutes later when I left, he was wandering around the lobby with no intention of fixing the things that he could address. The things that are more difficult for management to change are the location which is horrible - I 195 and industrial area. Having said that, they built a hotel with no sound insulation so the trucks race through your room constantly. If there were a minus rating available, i would give this hotel a minus 4> Read moreGenuine Hotels.com guest review
"Chosen for location"
I chose this hotel based on location; I wanted to be close to family living in the area. Check in was a problem when they told us our reservation had been cancelled 10 days before and did not seem interested in working this out. We contacted hotels.com who straightened it out for us. Drawer broken in dresser, some days towels not replaced and liner […] for ice bucket never replaced. Beds very comfortable (not Sleep Number). Would not stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel, close to Brown campus and Downtown."
My here was a problem when I checked in, but it was very quickly sorted out by the hotel night receptionist David. He was very helpful and knowledgeable. All the staff were very helpful. The room was clean and tidy every day. Breakfast was good. I would definitely stay there again.Genuine Expedia guest review
It was very cold in the lobby, room and restaurant. I had to wait each time I went to the front desk for someone to show up. They were helpful with directions however. Given that the hotel was not full, I think they could have given us a room overlooking the river instead of a view of the dumpsters and highway which were very close if they wanted our […] return business. Read moreGenuine Hotels.com guest review
"This what you call "City View"?"
I purchased a room with a city view. What I got was a view overlooking a noisy highway, and when I looked below there was a trash dumpster below me. To make matters worse, I am a light sleeper. So it did not help that the heating and ac combo unit for the room, was housed underneath the bay window, forcing me to listen to a busy highway. It felt like […] staying in an a room with an open window that you could not close...Aside from that the bathroom was ok, Sleep number bed was a nice touch, couch and room furniture were a bit outdated. Read moreGenuine Hotels.com guest review
The room smelled like stale cigarettes. One of the drinking glasses was chipped. Three of six ice machines broken. Inconvenient to bring luggage up. We will stay elsewhere next time!Genuine Hotels.com guest review
"Would stay here again"
I enjoyed my stay. The room was comfortable and clean. However, the website I booked the hotel through listed continental breakfast as one of the amenities. This was not actually the case. While they do offer a breakfast you can purchase, there was no continental breakfast.Genuine Expedia guest review
"Great value clean and comfy"
I like how close it is to Brown. It is well maintained and linens are very nice. Wish there was an ice machine on each floor.Genuine Expedia guest review
"Was so easy to get on and off the highway."
It is only 3 minutes from Womans and Infants Hospital. It totally worked for my 5 am appt.Genuine Expedia guest review
Didn't like mattresses.Genuine Expedia guest review
For the price I wouldn't recommend. I won't be going back. The bed wasn't comfortable. The room wasn't welcoming.Genuine Expedia guest review
Good location, Providence was so busy has to wait for the shuttle to come & go 3 trips.so consider a taxi $7 from the city. Staff was very nice. Restaurant has odd hours . But the free parking is so worth it and the shuttle if its not a super busy night in the city. For what i pAid overall good choiceGenuine Expedia guest review
There's nothing particularly wrong with the hotel, but I just found it a little run down, outdated and "blah" While getting ready for bed I decided to turn the heat unit on but the smell of burning dust was really strong. Being in November, I can't believe that was the first time the heat had been turned on this season. I turned it off and decided to […] use an extra blanket, which was fine. Read moreGenuine Expedia guest review
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