"Maybe 2 stars"
The hotel was in cosmetically poor shape. Dirty carpet, broken and worn furniture, damaged walls. All our other 3 star hotels booked through hotels.com were lovely.Genuine Hotels.com guest review
"Valentine's Day stay **THE WORST!"
First, there was no parking, we ended up parking at the next door building which didn't look safe. Once we checked in we proceeded to our ocean view room which wasn't.. it was parking lot view very disappointing! then we noticed there was evidence that someone had been in the room partying before we got there.. we found a patron bottle wrapper, a clogged […] toilet (horrible!!) and dirt on the bed. We ended up going to the front desk which changed our room to a handicap one :/ not what I hoped for on Valentine's Day... The worst hotel stay ever!! Read moreGenuine Hotels.com guest review
"hotel was so disgusting.. had to leave.."
cou.ld not stay.. the hotel was falling apart.. the wall paper falling off the walls, the chair in the room falling apart.. the bed was not made neatly.. the faucet in the bathroom was not connected properly.. there was bird droppings all over the windows.. the stench was so bad.. i called hotels.com .. they were able to get me a refund and i left. […] . Read moreGenuine Hotels.com guest review
"Close to I 95"
All hotel staff was happy, polite and extremely helpful.Genuine Hotels.com guest review
Very large rooms and a nice friendly place to stayGenuine Hotels.com guest review
"Would do it differently next time."
The hotel was great! The staff was so nice and the shuttle service was amazing. The only issue I had was that my room was on the highway side of the hotel and it was SO loud. All we could hear all night was the traffic. It sounded like the windows were open but they weren't. I would probably stay again but would make sure my room was on the OTHER side […] of the building. Read moreGenuine Hotels.com guest review
"You get what you pay for, almost."
Don't think you are getting a deal. You are not getting a $120 room for $80, you're getting a $60 room for $80. The best thing I can say is the bed was mostly clean. Stained, but they tried to get the stain out, and then still used the bedding. In general, the hotel was dirty, dated, run down and there was no customer service. The three staff people […] I interacted with were unfriendly, unpleasant and unhelpful. Read moreGenuine Hotels.com guest review
"Avoid it like the plague"
This is one of the worst hotels in Providence. Let's start with the the things that the hotel could change. Service: I called to ask if they had a vacant room on the side of the hotel away from Interstate 195. The receptionist said that she would look into it and call me back. Never happened. I went to the gym to work out. The elliptical didn't work […] properly, the water cooler was empty, there were no towels, there was no remote, the exercise mat had no padding. A maintenance person came in and identified that there were no towels or water. 15 minutes later when I left, he was wandering around the lobby with no intention of fixing the things that he could address. The things that are more difficult for management to change are the location which is horrible - I 195 and industrial area. Having said that, they built a hotel with no sound insulation so the trucks race through your room constantly. If there were a minus rating available, i would give this hotel a minus 4> Read moreGenuine Hotels.com guest review
"Chosen for location"
I chose this hotel based on location; I wanted to be close to family living in the area. Check in was a problem when they told us our reservation had been cancelled 10 days before and did not seem interested in working this out. We contacted hotels.com who straightened it out for us. Drawer broken in dresser, some days towels not replaced and liner […] for ice bucket never replaced. Beds very comfortable (not Sleep Number). Would not stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel, close to Brown campus and Downtown."
My here was a problem when I checked in, but it was very quickly sorted out by the hotel night receptionist David. He was very helpful and knowledgeable. All the staff were very helpful. The room was clean and tidy every day. Breakfast was good. I would definitely stay there again.Genuine Expedia guest review
It was very cold in the lobby, room and restaurant. I had to wait each time I went to the front desk for someone to show up. They were helpful with directions however. Given that the hotel was not full, I think they could have given us a room overlooking the river instead of a view of the dumpsters and highway which were very close if they wanted our […] return business. Read moreGenuine Hotels.com guest review
"This what you call "City View"?"
I purchased a room with a city view. What I got was a view overlooking a noisy highway, and when I looked below there was a trash dumpster below me. To make matters worse, I am a light sleeper. So it did not help that the heating and ac combo unit for the room, was housed underneath the bay window, forcing me to listen to a busy highway. It felt like […] staying in an a room with an open window that you could not close...Aside from that the bathroom was ok, Sleep number bed was a nice touch, couch and room furniture were a bit outdated. Read moreGenuine Hotels.com guest review
The room smelled like stale cigarettes. One of the drinking glasses was chipped. Three of six ice machines broken. Inconvenient to bring luggage up. We will stay elsewhere next time!Genuine Hotels.com guest review
"Would stay here again"
I enjoyed my stay. The room was comfortable and clean. However, the website I booked the hotel through listed continental breakfast as one of the amenities. This was not actually the case. While they do offer a breakfast you can purchase, there was no continental breakfast.Genuine Expedia guest review
"Great value clean and comfy"
I like how close it is to Brown. It is well maintained and linens are very nice. Wish there was an ice machine on each floor.Genuine Expedia guest review
"Was so easy to get on and off the highway."
It is only 3 minutes from Womans and Infants Hospital. It totally worked for my 5 am appt.Genuine Expedia guest review
Didn't like mattresses.Genuine Expedia guest review
For the price I wouldn't recommend. I won't be going back. The bed wasn't comfortable. The room wasn't welcoming.Genuine Expedia guest review
Good location, Providence was so busy has to wait for the shuttle to come & go 3 trips.so consider a taxi $7 from the city. Staff was very nice. Restaurant has odd hours . But the free parking is so worth it and the shuttle if its not a super busy night in the city. For what i pAid overall good choiceGenuine Expedia guest review
There's nothing particularly wrong with the hotel, but I just found it a little run down, outdated and "blah" While getting ready for bed I decided to turn the heat unit on but the smell of burning dust was really strong. Being in November, I can't believe that was the first time the heat had been turned on this season. I turned it off and decided to […] use an extra blanket, which was fine. Read moreGenuine Expedia guest review
"Not what we expected"
Rhode Island is a beautiful state. This hotel was located in an industrial area on the water. Kind of deserted area. The hotel itself was old... not in a good way. Tub filled up with water as you showered, towels where tiny and thin, and heater/air unit would kick on and off all day/night and was so loud you couldn't hear the tv over it. The tv was […] very nice...flat screen and large. Beds were tiny...two doubles...instead of queen beds. Mattresses we lumpy. Bathroom was old...needed to be redone...had a 'bathmat' on the floor of tub...hate to know what was under there...calking needed to be replaced. Toilet was flimsy and vanity was too small to put my make up case on it. Read moreGenuine Expedia guest review
"On route 95"
Just make sure you request a room overlooking the water and NOT on the highway side.Genuine Hotels.com guest review
"Great location, right next to the highway!"
Staff was friendly and courteous. The food was very good and fair pricing. The room I was in had a broken mirror and some other minor cosmetic issues that I noticed. The biggest problem was that my room was right on the highway. Very busy highway! Parking is also very limited.Genuine Hotels.com guest review
"Very nice hotel"
Good stayGenuine Hotels.com guest review
"nice clean ok hotel"
arrived late; a lot of college or hs kids hanging around. hotel a bit noisy but mostly ok, no bath towels in the room had to ask in the am from the staff. very comfortable bedding. price kind of high in my opinion. nice view of waterGenuine Expedia guest review
"Getting a little run-down"
Have stayed at this hotel many times, but the maintenance seems to be going down hill. In the past the bathrooms have been a bit ragged. This time we had a ceiling leak in the bathroom and were told twice someone would be coming right up. Finally, and thankfully, we were able to just switch rooms. Staff remains friendly.Genuine Hotels.com guest review
"Not my first choice in Providence"
While the stay met my needs for one night, the hotel shows its age and could use some upgrades, particularly in the bathrooms and hallways. If you can, pay for the harbor view. The other rooms are right over the highway and I had to use a sound machine app on my phone to sleep. My bed was also hard as a rock, as I couldn't get the sleep number remote […] to work. While it's not far from Wichendon Street, with some nice cafes and shops, it's pretty isolated and in a strange location. Read moreGenuine Hotels.com guest review
"Helpful staff offsets problem rooms"
Hotel staff was very helpful - which was the saving grace. They changed our room at our request twice. The first time because they assigned us a room on the wrong side of the hotel (we had paid extra for a view of the water) and the 2nd time because of a funny odor in the room. They were very nice both times - and our third room was good. The location […] is excellent - a short walk from a very nice college-type neighborhood with lots of shops and restaurants. Read moreGenuine Hotels.com guest review
The hotel is right by a noisy highway and is isolated from shops. The hotel is in need of renovation as well.Genuine Hotels.com guest review
"a little hard to find"
The hotel was excellent, it was just very difficult to find the facility, even the GPS could not get us there, the entire city is torn up with road construction and roads are closed which made it impossible to get around.Genuine Hotels.com guest review
"What a nice stay"
I stayed here Oct 2013 (Columbus Day weekend). The hotel is nice. I traveled by myself and the room very confortable. The bed was super comfortable. It was one of those that you can control the feel by remote control. There is free parking and the hotel is in front of India Point park. The scenery is beautiful with beautiful trees and scenic waterfront. […] It is locatedclose to the highway so travel to hotel was simple. Read moreGenuine Expedia guest review
Good location and you don't have to pay for parking! The beds are super comfy. It pays to get a harbor view room as rooms overlooking the highway are noisy.Genuine Hotels.com guest review
This hotel is located in a not so safe neighborhood. Room cleanliness was ok but feared for safety. Booking was made via Expedia and upon leaving 2 days earlier than the expected checkout date, the Front Desk clerk did not know what the procedure was in returning the advance purchased stay. He said that if we (the guest) did not call Expedia to cancel […] the rest of the stay before 4PM the day we checked out the hotel had to charge the rest of their stay. Really? In my dealings with Expedia, the hotel only had to show the guest folio which will show the day of departure. Therefore Expedia can return the guest's money. While we understand that he's a new employee according to Expedia when they called the hotel directly, certainly there is a management/supervisor on duty for the clerk to ask information from? Read moreGenuine Expedia guest review
"Adequate but not very accommodating."
While the hotel was clean and adequate, the staff was not helpful. Upon arrival, we discovered that the king room that was to accommodate 4 comprised of a single king bed, we asked for a cot. We were told that none was available. We then were moved to a double room because they only offered king and double rooms. The hotel lay out is very unusual in […] that parking is at the lowest level and you must take one elevator to the lobby and then another to the rooms...the location of the hotel is in an run down area with an abandoned building next door. Read moreGenuine Expedia guest review
The heater did not work in the room. It was set to 90 degrees so obviously the heater has not been working before arrival. I was offered a new room and extra blankets, which was appreciated. Also the remote control buttons were sticking. I left the information with the front desk. Otherwise room was fine.Genuine Hotels.com guest review
Hotel getting tired. Garden is a misnomer. Bar service terrible. Needs to include breakfast. Too far from town. Have to pay for a shuttle.Genuine Hotels.com guest review
"Convenient to brown"
Great location for visiting a student at Brown, within walking distance.Genuine Expedia guest review
"Not worth the money."
Staff was pleasant but room didn't look clean at all! During the night a lot of noise from other guests, even the police came to remove them. I'm glad I only stayed one night, for the price and location, I was expecting a better experience. It was located by the highway and the furthest hotel from downtown Providence but the price being high, I was […] expecting better conditions Not coming back!!!!! Read moreGenuine Expedia guest review
Opened water bottle in room; coffee maker dirty, not cleaned from previous use; sat in bar for 15 minutes, ignored by bartender/waitress. Very poor customer service. Will not return or recommend.Genuine Hotels.com guest review
"Rooms facing the harbor very nice"
Staffs are very nice, Rooms are nice clean and up to date.Genuine Expedia guest review
"A little bit noisy on the freeway side."
We were on the I-195 side of the building. The air conditioner was loud enough to provide the white noise we needed to sleep. The staff at the front desk was friendly and helpful. The restaurant was ok, breakfast service was a bit slow as we did not want to order the buffet.Genuine Expedia guest review
Hotel is close to all the places we wanted to visit and the staff were all very nice. The restaurant however, was not good at all. Very poor quality.Genuine Hotels.com guest review
I booked this hotel because it was convenient to my business appointment, and it looked nice on the web site. My experience was not that great. The night I stayed, the hotel seemed a bit understaffed. It wasn't obvious to me from the map, but the hotel is actually right next to the highway, and the stream of traffic was continuous. I doubt I slept more […] than 3 hours. I also experienced an incident that resulted from gross negligence on the part of the housekeeping staff. The hotel manager was appropriately appalled and went above and beyond in rectifying the situation, which was the high point of my stay. If you are looking for a basic hotel, economy priced, and you are not a light sleeper, this hotel would be a good deal for you. I will not ever stay here again. Read moreGenuine Hotels.com guest review
"Poor Hotel Choice"
The hotel states the river front as a great feature, but the neighborhood takes any positive away entirely. It's run down. The hotel smalls like an old casino, definitely used to be a smoking allowed hotel, that's since trying to be non smoking. There's no way the smell will come out. The bed in my room is so old that the mattress had a sink hole! The […] shower was cracked and puddied up for a quick fix. Horrible.The parking situation is strange. The restaurant and bar are highly over priced for the area, and the food terrible. Wyndham has nice hotels across the country, this one should be sold to Motel 8! Horrible. Read moreGenuine Hotels.com guest review
"Nice hotel, nothing special, nothing bad"
There is a parking garage with extremely narrow spaces. Additional ample parking outside. The place was clean, well staffed, and the only issue I had was trying to get wireless internet service in Room 207. The only server I was allowed to log on to had a week signal. There was a stronger signal from the conference room, but the staff would not allow […] me to use it. I had to carry my laptop to the lobby and sit and work there to get anything done. Read moreGenuine Expedia guest review
"Convenient to docks/freeway - best thing I can say"
This has to be one of the worst hotels I have stayed in. The desk staff tried, but were not very helpful. The restaurant was a disaster, despite the efforts of the few personnel employed there -- the food was well below average, and the service was not very good, in spite of the fact that we were among the very few customers there. Shuttle "service" […] was not free. I really can think of little good to say about the property. Read moreGenuine Expedia guest review
Minus the loud room keepers that were in our hallway at 9 am everything was pretty good - wicked nice place lobby is fancy rooms are kind of small but big enough for 4 people.Genuine Expedia guest review
"Looks nice in the picture"
Not at all what we expected from a Wyndham establishmentGenuine Expedia guest review
"Close to Brown at a reasonable price"
It was good but there is a lot of road noiseGenuine Hotels.com guest review
"Not to be fooled by the cover photo"
The room is comfortable and clean and staff helpful. But the cover photo of the hotel was very deceiving. The hotel was located next to highway I195 which separates the hotel from the water -convenient no doubt but noisy. The neighborhood is not great either.Genuine Hotels.com guest review
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