No coffee maker, no iron & board, no mini-barGenuine Hotels.com guest review
"Love this hotel"
Love this hotel the only thing is you should change your shower head trying to take a shower was hard the shower head was not goodGenuine Hotels.com guest review
we had a great room with a nice view of Reno. great price, spacious room and comfy beds. pick up trucks abd vans don't fit in thecm garage but there is still free outside partaking.Genuine Hotels.com guest review
It was a quick trip but I would stay there again.Genuine Hotels.com guest review
Some aspects the room is not good for example the baseborder is loost,the remote control is not wor.Genuine Hotels.com guest review
I felt the room was not worth almost $90 for one night. But it was conviently located to where I needed to go...Genuine Hotels.com guest review
When I registered I asked for a receipt and they said it would come from you, Hotels.com and I have no receipt as of this date. The $8.50 service charge was a regretable charge and completely not necessary. I feel we were overcharged and the room was dated. The carpet was ripped. Dirty didn't want to even shower for the day. For having such a famous […] prior reputation we were disappointed. Read moreGenuine Hotels.com guest review
Beds were very comfortable and the room was very quiteGenuine Hotels.com guest review
"A comfortable place to stay"
The hotel staff was very polite, helpful and overall accommodating to ensure our stay was comfortable. I would recommend staying at the sands for the ease of our transaction with the hotel staff and the comfort of their rooms.Genuine Hotels.com guest review
Casino is dirty and the homeless seem to run the the place. The rooms look nice but the sound from the street and the air rushing in the closed windows made it hard to sleep.Genuine Hotels.com guest review
"No Longer Price Competitive"
Another good stay, but price is getting where it is not competitive anymore. Adding a Resort Fee and eliminating the senior discounts at the snack bar was a bad idea. Make me look at other hotels...Genuine Hotels.com guest review
"not worth it"
Dirty, waited 25 minutes in line to check in.Genuine Hotels.com guest review
"The Sands Review"
First room had an air quality problem so we got another room which was fine. Requested 2 blankets which made our sleeping comfort fine. Buffet was a bit pricey for what we got.Genuine Hotels.com guest review
Room was dirty, ice bucket was also dirty I wouldn't let my dog drink out of itGenuine Hotels.com guest review
"weekend get away"
The service was very nice and tentative to our needs.. We had allot of fun. Good weekend getaway...Genuine Hotels.com guest review
"Only good thing is the health club"
This was our second time staying here. The only reason we went back was because of the hot tub, sauna and steam room. The rooms are well used. Its the same decor as it was back in the 80s it seems. The service was bland, the front desk lead manager didnt know the hours of operation for the fitness center, or honor a coupon that was from them.Genuine Hotels.com guest review
My stay was good the hotel was nice for the pric. The only concern I had was spent pretty good amount of money on slots and the cocktail waitress's didn't come around very oftenGenuine Hotels.com guest review
"Recent Stay in Reno"
Other than some updates such as carpet and decor we enjoyed our stay at The Sands.Genuine Hotels.com guest review
"Sands of time"
Room was next to one of their high speed elevators, not much sleep for our next day 600 mile trip.Genuine Hotels.com guest review
Not impressed. This will be our last stay here. Not kid friendly at all & the buffet was horrible at best. There's no way to get to your room or to check in without walking through the incredibly smoke filled atmosphere! Seemed to me the ventilation was extremely poor!Genuine Hotels.com guest review
"under-rated Sands Regency"
It's a good hotel. They all look the same with your eyes closed. Quiet. Comfortable. A good hotel for very little $Genuine Hotels.com guest review
very goodGenuine Hotels.com guest review
"Short stay decent hotel"
Last minute get away was a decent hotel better than circus circusGenuine Hotels.com guest review
"Great place for short notice stay"
We had a family emergency, needed a place to stay that was reasonable priced due to not knowing how long we would be there, the hotel was very understandjng and did very well understanding the circumstances, room was nice, lacked towels but we called and got more. Hallways a little nosy but overall we had a good stay.Genuine Hotels.com guest review
Lots of peopleGenuine Hotels.com guest review
All tv channels were static.Genuine Hotels.com guest review
"Not as glam as the pics make it appear"
I expected non-smoking but didn't get it. I was too tired to argue. The bed was nice but every time I moved I got a blast of cigarette smell that woke me up.Genuine Hotels.com guest review
The hotel looked nothing like the pictures the rooms we not inviting it smelled like alcohol as soon as we got out of the car, the hotel was dirty and old looked pretty ran down. It was me and my 3kids and I decided to leave and let the front desk know I was checking out,there supervisor was rude and ridiculous,while I was trying to figure out where […] we were going to stay he told me he was not refunding my money.. He was very loud and disrespectful I wasn't expecting a refund but after the way he talked to me I deserved a whole refund plus more. I will never recommend this hotel to anyone Read moreGenuine Hotels.com guest review
Hotel is run down and not close enough to strip with a smokey casino. Website also stated that they have $3 blackjack and they do not.only good restaurant was closed for three day private party.Genuine Hotels.com guest review
"3rd time is a charn"
The stay was good but the customer service I received from 2 employees was terrible. They both were very rude and dismissive of my concern. But then I spoke with Dana at the front desk (check-in) and she made me feel better about my stay at the hotel. Dana service was amazing I appreciate her willing to help and her professionalism. Thank you Dana.Genuine Hotels.com guest review
"Hour and a half wait to check in!"
Was not able to get my room until 4:30. That alone is unacceptable to me. I used to stay at The Sands all the time, but they lost my business for good now. I would rather spend the extra $20 and stay in the center of town now.Genuine Hotels.com guest review
"will do it again"
the staff were wonderful, the establishment was great, I had children with me and we had a very nice, and enjoyable stay. well worth it.Genuine Hotels.com guest review
What can I say, other than I only stayed over note, which I sleeper for maybe three hours and checked out, so the only thing is you shower, the water was cold, other than that it served its purpose.Genuine Hotels.com guest review
"Had a great stay!"
We had a great time. The room was clean and just as the photo looked. The bed was actually comfortable! We didn't stay in the rooms too much, but when we were in the room, we were comfortable. It was a lot quieter than Silver Legacy and ElDorado, which is exactly what we wanted. It was close to the busy areas that we could just walk. The jaccuzi was […] not being used at all, so we had a nice relaxing Valentine's day alone after a long day of snowboarding in Truckee. Overall, we had a great time! Read moreGenuine Hotels.com guest review
"Friendly people hotel"
The hotel rooms aré good, steak buffet is good, friendly crew all over, Mel's diner is good to have for breakfast, The garage parking Is Very low for an SUV, elevator is too slow and small, no breakfast buffet, poor vent on casino area too much smoke, you need more of the old style slot machines from $1 to .25$ slot machines.Genuine Hotels.com guest review
Very nice trip but everything smelled of cigarette smoke. YuckGenuine Hotels.com guest review
"You get what you pay for!!!"
The room was ok...I guess you get what you pay for! The bed only had a sheet and a thin blanket and it was extremely cold. On a positive note when I called housekeeping for more blankets they arrived within 10 minutes.Genuine Hotels.com guest review
"Great for the Price"
Stayed here for a concert. Great hotel, cheap, totally worth the price. The beds were a little small and lumpy. Definitely could've used a heavier blanket. Only a couple of sheets.Genuine Hotels.com guest review
"Stay at Sands."
About average. Not a bad place..Close to all the action downtown.Genuine Hotels.com guest review
"sleepless at the sands"
miserable, we were placed in a room next to the elevator shaft. we were void of a good night sleep. had to listen to the elevator go up and down all night. plus we were subjected to cigarette some on the floor which you could smell in the room. very dissatisfied. rooms are extremely outdated and need immediate upgrading. i've stayed at this facility […] before only in a jam when i cannot get one of the other nicer hotels. Read moreGenuine Hotels.com guest review
"Good for the price"
The rooms were older but in good shape, very clean.Genuine Hotels.com guest review
"Enjoyed my stay at the Sands!"
Being that the hotel is old I enjoyed my stay. Look all I used the room for was too sleep. Watched the Super Bowl I had a great time. And won a bit of money. Stay was great, staff was very helpful. I'd stay here again for the price you can't beat it. Room was clean, and so was bathroom.Thanks Sands!Genuine Hotels.com guest review
"Third time, the charm"
I reserved a smoking room with a king size bed. We checked in and went to the room, it was a non smoking room. I had to walk all the way back to the front desk, with bags down stairs and though the casino. Ok, got my new room, now to start the journey back up. It's a smoking room but it's NOT CLEAN.(towels,beer bottles and mess every where). Back down […] stairs, I go. darnnnnn!! Third times the charm Read moreGenuine Hotels.com guest review
Run down and broken. Vomit by the elevator. Dirty bathtub with a plugged drain.Genuine Hotels.com guest review
"WE WILL NO LONGER STAY AT THE SANDS"
We stayed at the Sands and when we got to our rooms the hallways were dark. There were dogs barking all night and someone kept banging on a door causing the dogs to bark even more. The walls were thin and we could hear almost everyone's conversation through the walls. We called to complain to the front desk and the manager was rude and disregarding. […] I'm sorry we even chose this place to stay! We will never stay at this location! EVER!!! Read moreGenuine Hotels.com guest review
"New Years Getaway"
The Hotel was OK, we checked in and went to our room to find out the heater was not working, and it was cold!!!! we waited and waited to see if it was going to work but it was blowing cold air. We went to the front desk and reported the issue and they sent a technician to the room, and after trying to fix it for about an hour, it had to be replaced […] for a new one, wasted about 2-3 hours. Read moreGenuine Hotels.com guest review
It's always nice to stay at the sands... it's nice, clean and great rate... every employee was nice and kind.. I will definitely go back...Genuine Hotels.com guest review
I stayed in a non smoking floor (11th Fl) but from the elevator on, it was smokey. Room was dated but anyhow, this was expected. We had noisy neighbors and people who liked to talk in lobby, which room was adjacent to and so it made sleeping in nearly impossible. Check in was slow since it was a holiday weekend. However, staff is always attentive and […] ready to assist with resolving any issues in my experience. Read moreGenuine Hotels.com guest review
"You won't like it...."
The hotel needs to be updated and there awkward smells. The walls of the rooms are so thin you can hear people around you, the decor is completely off, our bathroom was stained. Indoor jacuzzi was not working properly the only good thing was the view (at night) and even then the windows were dirty. The room was super cold when we got in (52 degrees), […] turned on the heater and it worked fine, but you would think they would keep room tempeture at a comfortable level for when people came in. Anyway I don't recommend this place. I paid $2 more and stayed at Atlantis which is waaaay better! The only good thing about this one is the location. Parking sucked too and the casino sucks. Read moreGenuine Hotels.com guest review
"Ok for the money"
You get what you pay for. It was quiet and comfortable for the $$. I wpuld prefer to be the the big 3 if roaming around at night.Genuine Hotels.com guest review
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