"location and price"
I was hoping there would be a coffee maker and supplies in the room. Other than that, good.Genuine Hotels.com guest review
Great stay in the newer rooms. Front desk was from Minnesota as well! Booked a king bed online but ended up being in the 'old' part of the hotel and front desk offered a nicer room with 2 beds instead. Only downside - smoke was horrible! They need better air exchangesGenuine Hotels.com guest review
"don't do it"
Trash blowing in parking lot. Not where you want to be. Book a hotel on the same road circus/circus is on. They have three casino's connected, so you dont even have to leave the building to change locations.Genuine Hotels.com guest review
It was by far the worst hotel I have stayed in for quite a while. I had to call housekeeping upon our arrival to come and clean the room to a habitable standard. Unfortunately we were captive because of some event that was taking place the weekend we stayed otherwise we would have gladly changed hotels at ANY price. NO coffee pot, NO fitted sheets on […] the bed, NO refrigerator. The dresser drawers were falling apart. Maintenance had to come and fix the WATER, LIGHTS, and AIR CONDITIONING!!!! NEVER AGAIN WILL WE STAY THERE!!!! Read moreGenuine Hotels.com guest review
"Has gone down hill.."
This hotel use to be a real nice place, but over the last few years it has fallen off!!! Between having no air conditioning and no hot water, I should of stayed in my car!!! At least that way I could have a cool nights sleep. When I called and asked about it, the operator had an attitude like I had done something to her!!! This hotel is slightly better […] than sleeping outside!!! Read moreGenuine Hotels.com guest review
The lights by our bed did not work. Stains in carpet. No coffee pot in roomGenuine Hotels.com guest review
"Dregs of Nevada"
Hotels.com customer agent quoted a 90% recommendation from guests for this location. I must be in the 10% as it was atrociously bad. After walking through a haze of smoke to registration desk, I checked in only to return twice with my key card. Friday brought the Pool Party which might have well have been in my room. Until 10PM. Wasn't worth the savings […] to hang out at a hotel where people look like they cannot afford to be dropping their paychecks. Read moreGenuine Hotels.com guest review
"Tired old hotel"
Just needed a room for late night arrival and early morning departure. This was a cheap hotel that I hoped would be better. The promised free shuttle from the airport did not arrive because the driver went home early. Check in was slow with only one of three clerks working. Casino is just dark, smoky, depressing full of odd characters. Room was clean […] but badly in need of refurbishment (carpet was bad, sink faucet corroded and would not shut off). Read moreGenuine Hotels.com guest review
every times i took a shower it was cold .Genuine Hotels.com guest review
"Affordable, nice place to stay on a busy Friday ni"
Picked the Sands because their rates were half price of the bigger casinos. Rooms were nice and clean. The hotel is walking distance to the Aces game which we did. The only compaint I have is the surrounding neighborhood is pretty sketchy but that is just all downtown Reno now days in my opinion.Genuine Hotels.com guest review
"Decent and cheap"
Place was decently cheap for the forth of July weekend. old building, looked like it was built in the 70's. Room was clean with nice decor with an outdated tube tv. Bed was comfortable, a/c worked well and good service. Location was great, right in downtown where all the other casinos were. Ultimately, I enjoyed my stay and would return.Genuine Hotels.com guest review
Room was fine but the property had such a strong odor of cleaning products or perfume trying to mask odors it was overpowering and walking through it caused allergy problems. The area is very run down and the nice restaurant was closed. I would never stay there again. We walked to another casino/hotel a couple blocks away to find a decent place to eat. […] Also took 40 minutes to check in. Only two clerks and very slow. Read moreGenuine Hotels.com guest review
"Old and Grungy"
My wife and I stayed here for a one night get away. Price was right at $26 night but the room was really old. New bedding was a nice attempt to "update" but the bathroom looked like a public restroom at a rest stop and the wall paper was pieced together in chunks. Also, I didn't feel like I wanted to walk on the carpet barefoot.... I think next time […] we will spend a couple more bucks and stay somewhere else. Read moreGenuine Hotels.com guest review
Great quick place to stay rooms need updating but very nice casino inside and outside is not the cleanestGenuine Hotels.com guest review
The elevator was no working properly. The hotel staff too very long time to check outGenuine Hotels.com guest review
Rooms get the job done. Enjoyed taco shopGenuine Hotels.com guest review
Decent stay. Roomservice was slow. Not much to do in the hotel, so we had to walk a couple blocks. Not a big deal considering the price was good.Genuine Hotels.com guest review
it is an average casino as compared to Silver legacy and Circus circus,eldorado. A bit away from the main street especially if you are walking back from the main casinos. Overall Satisfactory i wont say exceeded expectationsGenuine Hotels.com guest review
Loved my stay here... Came for 4th of July and couldn't beat the hotel's price. Short walk to other hotels and casinos, shops and restaurants. Will definitelly book againGenuine Hotels.com guest review
"Perfect stop over"
We stopped hereon the last leg of a road trip around the US and it was perfect. Steam room and sauna with a giant hot tub on the top floor which we had pretty much to ourselves and a nice comfy bed. I have stayed here several times before and will be doing so again.Genuine Hotels.com guest review
"Will never stay there again"
I was completely surprised by how tun down and dirty the entire hotel casino were. I had heard of The Sands many times and thought it was a nice hotel... it is not. We only stayed there 1 night fortunately and will not stay there again.Genuine Hotels.com guest review
"Thanks 4 the help"
All the guys with security were great. They helped us get all our "things" to the room. In the morning we were supervised all way to our truck.Genuine Hotels.com guest review
"the motel 6 of casinos"
Great pool , cheap drinks . Rooms need updated and better air conditioning in the rooms . Good to see they have updated many slot machinesGenuine Hotels.com guest review
Everything was good. I have nothing to complaint, except my room near the elevator, you can hear the noise. It's better to have room far away from the elevatorGenuine Hotels.com guest review
My room was not clean, a/c filter left on the floor, toilet, and sink dirty. Bed was comfortable, tv small and old school. Had to walk outside and some distance to get to small pool. Bought food at Cabana eatery and fruit cup had old discolored fruit in it when I opened it in my room. Seems to cater to really scruffy, hard core people, judging from […] those I saw while walking through the casino. Would not recommend it. Read moreGenuine Hotels.com guest review
The elevators smell foul. The water coming out of the faucet for some reason was ¨hot¨ only at night, cold water was not an option, making taking a shower or brushing teeth (or anything else for that matter) practically impossible. The lobby was dirty. and did we mention the elevators? They were disgusting!Genuine Hotels.com guest review
The most noticeable improvement was made on the casino floor. Portable air units that greatly improved the air of eliminating the cigarette smoke in the air. The beds are always comfortable, and staff is always friendly and helpful.Genuine Hotels.com guest review
"Solid choice for a budget hotel in Reno"
This hotel won't be winning any best of awards, but for what you pay it is pretty good. The check in line is long and slow, staff isn't the best and brightest but they were accommodating and helpful when finding our group rooms. There were nice views of the skyline from the 12th floor and it was an easy walk to the "strip." The pool was good sized and […] the drinks were cheap and plenty strong! Buffet is really cheap there but we didn't try it... Some beds were nice others weren't, water pressure was g Read moreGenuine Hotels.com guest review
Cheap but cleanGenuine Hotels.com guest review
My family lived in Reno and needed a temporary place to stay after moving out of our apartment. The nightly rate made staying at the Sands an attractive option. After checking in, we were given a key to a room that was already occupied by a hotel guest. We returned to the desk and received a new room. Upon arriving at our room, I was horrified to see […] the quality. There were stains all over the floor, the light fixture was titled and the bulbs were barely hanging in, there were spots on the glasses in the bathroom, the beds were uncomfortable, there was an unpleasant odor, and the tube television had four channels (a superficial complaint I will admit). After seeing the condition of the room, I contacted Hotels.com and cancelled our second night. To make matters worse, when I woke in the morning, I killed a bug that was crawling on my leg. I have heard other positive reviews of the Sands, but I cannot agree. I have two small children and I would never stay at this hotel again. I even paid an extra $30 a night to stay at Circus Circus down the street. It was well worth the money for my peace of mind. Read moreGenuine Hotels.com guest review
"just do it"
You get what you pay for....it worked for what we needed it for..most likely wouldnt stay again.Genuine Hotels.com guest review
"Not the best stay"
Although this hotel is priced very reasonable this is not at all a place for a family. We found vomit and beer bottles in the elevator and the carpets, walls and mirror in our room were stained and the smell was almost unbearable. I knew the price point was low and so did not expect this to be a nice room - but I do expect clean. I definitely wish I […] would have paid a few dollars more for a place that was at least clean. The hotel lacked common amenities such as liners for the ice bin. I do not recommend this hotel. Read moreGenuine Hotels.com guest review
"CLOSE TO DOWNTOWN"
STAY WAS COMFORTABLE JUST A LITTLE PRICEY..EXTRA FEES KINDA CRAZY DID NOT UNDERSTAND WHAT THE WERE FOR? BLOW DRYER WAS NOT GOOD AND I THINK ALL ROOMS SHOULD HAVE REFRIGERATOR AND MICROWAVE WITHOUT EXTRA CHG ALSO DID NOT LIKE THE FACT THAT WE HAD NO IRON OR IRONING BOARD.Genuine Hotels.com guest review
Room was comfortable but dark and dated. Cost very reasonable, but in line with the quality of the place. Food was very good and staff did a good job. Ok but will stay elsewhere on my next trip.Genuine Hotels.com guest review
"Room itself was good, everything else not so much"
PROS: Room was spacious and in pretty good condition. CONS: Rest of hotel was not in good shape, very dated, smelled of smoke, casino looked like a casting call for Walking Dead, was checked into a dirty room at first and when I went back to the front desk the reaction was "oh really?" no attempt to apologize or compensate, just gave me another room […] (which thankfully was clean). Would not come back. Read moreGenuine Hotels.com guest review
We stayed there during a baseball tournament for high school age boys, and was not the best of choices to begin with as the whole hotel is filled with smoke from the casino. The price was the draw but out team ended winning and we needed to stay an additional night. They would not offer the additional night at the same rate, in fact it was double the […] price because our original booking was not through the hotel. All of the power outlets in room were worn out and failed to hold the cords of our chargers. The Wifi is unusable throughout the whole place. The TV's are from the stone age and the shower turns itself from hot to cold to off. Other than that it was great. In the end we packed up and left for another hotel without a casino attached and that was the best play of the whole tournament. Read moreGenuine Hotels.com guest review
"This room was a pleasant surprise"
The Bad. As a Casino, this place needs a serious renovation. Outside visuals, poor. Trash everywhere. Casino smells, floors are dirty, cracked, peeling linoleum. Registration was a predictable wait, but the staff uniform is a collarless T-shirt, REALLY! The Good. A friendly staff person checked me into the tower away from the noisy casino. 5th floor […] hallway was a different experience, with new carpeting and a fresh smell. Our room was stunning. This is the largest standard double I have ever seen. Appeared brand new and unused. Obviously a very recent remodel. We arrived late and ordered Room Service from the in-house Mel's Diner. Food delivery was prompt. Food was hot and delicious. Very restful night prior to a long drive. Stay in the hotel but stay away from the casino. Read moreGenuine Hotels.com guest review
"Worse than a Motel 6"
The condition of this hotel was awful. The room was filthy as well as the rest of the hotel. They did not have all of the amenities in the room. And it was pricy. Will not stay at this hotel again.Genuine Hotels.com guest review
It worked, they charged me NV fees, it was mostly inexpensive however I would not stay there again. It just felt dirty for a family or even if it was just me.Genuine Hotels.com guest review
"Great buffet dinner"
It was fine for a last minute deal. Room was clean. Elevators were unusually quick. Little time spent waiting for them.Genuine Hotels.com guest review
"clean and comfortable"
Our room was clean and comfortable. No problems.Genuine Hotels.com guest review
my wife & I stayed 1 night passing through. The hotel was slightly run down and needs some TLC. Our room was not the best. TV didn't work right, carpet stained, and was dirty. Missing towels & wash clothes in the bathroom. The area around the building had other run down buildings. The one good thing was a comfortable bed. Would not stay again but for […] a tight budget works for a quick stay. Read moreGenuine Hotels.com guest review
"Off main strip, very cheao"
Needs renovated, away from everything, pictures do not do the place justice, all smoking, and sketchy placeGenuine Hotels.com guest review
"could of been better"
No towels in the bathroom on arrival. The night stand between the two beds we moved out and found 3 months of garbage and dirt behind their. The carpet was so bad i did not want to go barefoot in the room.Genuine Hotels.com guest review
Hotel is old. That's OK. However there was no help with our luggage. The room looked OK, but it smelled of cigarette smoke. We only stayed one night, so it worked. I wouldn't have wanted to stay 3 or 4 days.Genuine Hotels.com guest review
"Most awful stay...ever!"
It wasn't just that U had to switch rooms twice because of the poor internet connection, which wad spotty at best, I had to contend with a surly bellman who insisted on arguing and berating me. I understand the concept of discount hotels. But that should apply to the age of the property, not the level of service.Genuine Hotels.com guest review
"clean and comfortable"
Not far from the freeway, so close to our route. Room was clean and comfortable.Genuine Hotels.com guest review
"close to gambling"
The room was clean. The bed and pillows were unconfortable. theA/C did not cool room. room was very stuffy. other then that it was OKGenuine Hotels.com guest review
One bath towel for two adults ... dirty, disgusting, half-hour wait to check in and not even a smile when I was finally helped.Genuine Hotels.com guest review
Different clientele than mainstream Reno destination hotels. Rooms OK... good if you just need a place to crash at the end of the day. Room carpets need cleaned/ replaced.Genuine Hotels.com guest review
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