very goodGenuine Hotels.com guest review
"Short stay decent hotel"
Last minute get away was a decent hotel better than circus circusGenuine Hotels.com guest review
"Great place for short notice stay"
We had a family emergency, needed a place to stay that was reasonable priced due to not knowing how long we would be there, the hotel was very understandjng and did very well understanding the circumstances, room was nice, lacked towels but we called and got more. Hallways a little nosy but overall we had a good stay.Genuine Hotels.com guest review
Lots of peopleGenuine Hotels.com guest review
All tv channels were static.Genuine Hotels.com guest review
"Not as glam as the pics make it appear"
I expected non-smoking but didn't get it. I was too tired to argue. The bed was nice but every time I moved I got a blast of cigarette smell that woke me up.Genuine Hotels.com guest review
The hotel looked nothing like the pictures the rooms we not inviting it smelled like alcohol as soon as we got out of the car, the hotel was dirty and old looked pretty ran down. It was me and my 3kids and I decided to leave and let the front desk know I was checking out,there supervisor was rude and ridiculous,while I was trying to figure out where […] we were going to stay he told me he was not refunding my money.. He was very loud and disrespectful I wasn't expecting a refund but after the way he talked to me I deserved a whole refund plus more. I will never recommend this hotel to anyone Read moreGenuine Hotels.com guest review
Hotel is run down and not close enough to strip with a smokey casino. Website also stated that they have $3 blackjack and they do not.only good restaurant was closed for three day private party.Genuine Hotels.com guest review
"3rd time is a charn"
The stay was good but the customer service I received from 2 employees was terrible. They both were very rude and dismissive of my concern. But then I spoke with Dana at the front desk (check-in) and she made me feel better about my stay at the hotel. Dana service was amazing I appreciate her willing to help and her professionalism. Thank you Dana.Genuine Hotels.com guest review
"Hour and a half wait to check in!"
Was not able to get my room until 4:30. That alone is unacceptable to me. I used to stay at The Sands all the time, but they lost my business for good now. I would rather spend the extra $20 and stay in the center of town now.Genuine Hotels.com guest review
"will do it again"
the staff were wonderful, the establishment was great, I had children with me and we had a very nice, and enjoyable stay. well worth it.Genuine Hotels.com guest review
What can I say, other than I only stayed over note, which I sleeper for maybe three hours and checked out, so the only thing is you shower, the water was cold, other than that it served its purpose.Genuine Hotels.com guest review
"Had a great stay!"
We had a great time. The room was clean and just as the photo looked. The bed was actually comfortable! We didn't stay in the rooms too much, but when we were in the room, we were comfortable. It was a lot quieter than Silver Legacy and ElDorado, which is exactly what we wanted. It was close to the busy areas that we could just walk. The jaccuzi was […] not being used at all, so we had a nice relaxing Valentine's day alone after a long day of snowboarding in Truckee. Overall, we had a great time! Read moreGenuine Hotels.com guest review
"Friendly people hotel"
The hotel rooms aré good, steak buffet is good, friendly crew all over, Mel's diner is good to have for breakfast, The garage parking Is Very low for an SUV, elevator is too slow and small, no breakfast buffet, poor vent on casino area too much smoke, you need more of the old style slot machines from $1 to .25$ slot machines.Genuine Hotels.com guest review
Very nice trip but everything smelled of cigarette smoke. YuckGenuine Hotels.com guest review
"You get what you pay for!!!"
The room was ok...I guess you get what you pay for! The bed only had a sheet and a thin blanket and it was extremely cold. On a positive note when I called housekeeping for more blankets they arrived within 10 minutes.Genuine Hotels.com guest review
"Great for the Price"
Stayed here for a concert. Great hotel, cheap, totally worth the price. The beds were a little small and lumpy. Definitely could've used a heavier blanket. Only a couple of sheets.Genuine Hotels.com guest review
"Stay at Sands."
About average. Not a bad place..Close to all the action downtown.Genuine Hotels.com guest review
"sleepless at the sands"
miserable, we were placed in a room next to the elevator shaft. we were void of a good night sleep. had to listen to the elevator go up and down all night. plus we were subjected to cigarette some on the floor which you could smell in the room. very dissatisfied. rooms are extremely outdated and need immediate upgrading. i've stayed at this facility […] before only in a jam when i cannot get one of the other nicer hotels. Read moreGenuine Hotels.com guest review
"Good for the price"
The rooms were older but in good shape, very clean.Genuine Hotels.com guest review
"Enjoyed my stay at the Sands!"
Being that the hotel is old I enjoyed my stay. Look all I used the room for was too sleep. Watched the Super Bowl I had a great time. And won a bit of money. Stay was great, staff was very helpful. I'd stay here again for the price you can't beat it. Room was clean, and so was bathroom.Thanks Sands!Genuine Hotels.com guest review
"Third time, the charm"
I reserved a smoking room with a king size bed. We checked in and went to the room, it was a non smoking room. I had to walk all the way back to the front desk, with bags down stairs and though the casino. Ok, got my new room, now to start the journey back up. It's a smoking room but it's NOT CLEAN.(towels,beer bottles and mess every where). Back down […] stairs, I go. darnnnnn!! Third times the charm Read moreGenuine Hotels.com guest review
Run down and broken. Vomit by the elevator. Dirty bathtub with a plugged drain.Genuine Hotels.com guest review
"WE WILL NO LONGER STAY AT THE SANDS"
We stayed at the Sands and when we got to our rooms the hallways were dark. There were dogs barking all night and someone kept banging on a door causing the dogs to bark even more. The walls were thin and we could hear almost everyone's conversation through the walls. We called to complain to the front desk and the manager was rude and disregarding. […] I'm sorry we even chose this place to stay! We will never stay at this location! EVER!!! Read moreGenuine Hotels.com guest review
"New Years Getaway"
The Hotel was OK, we checked in and went to our room to find out the heater was not working, and it was cold!!!! we waited and waited to see if it was going to work but it was blowing cold air. We went to the front desk and reported the issue and they sent a technician to the room, and after trying to fix it for about an hour, it had to be replaced […] for a new one, wasted about 2-3 hours. Read moreGenuine Hotels.com guest review
It's always nice to stay at the sands... it's nice, clean and great rate... every employee was nice and kind.. I will definitely go back...Genuine Hotels.com guest review
I stayed in a non smoking floor (11th Fl) but from the elevator on, it was smokey. Room was dated but anyhow, this was expected. We had noisy neighbors and people who liked to talk in lobby, which room was adjacent to and so it made sleeping in nearly impossible. Check in was slow since it was a holiday weekend. However, staff is always attentive and […] ready to assist with resolving any issues in my experience. Read moreGenuine Hotels.com guest review
"You won't like it...."
The hotel needs to be updated and there awkward smells. The walls of the rooms are so thin you can hear people around you, the decor is completely off, our bathroom was stained. Indoor jacuzzi was not working properly the only good thing was the view (at night) and even then the windows were dirty. The room was super cold when we got in (52 degrees), […] turned on the heater and it worked fine, but you would think they would keep room tempeture at a comfortable level for when people came in. Anyway I don't recommend this place. I paid $2 more and stayed at Atlantis which is waaaay better! The only good thing about this one is the location. Parking sucked too and the casino sucks. Read moreGenuine Hotels.com guest review
"Ok for the money"
You get what you pay for. It was quiet and comfortable for the $$. I wpuld prefer to be the the big 3 if roaming around at night.Genuine Hotels.com guest review
the Sands Regency was a good hotel with an excellent price. we came up to snowboard and needed a place to stay in Reno after. the Sands isn't the most glamorous hotel but it is clean and centrally located. the hotel staff was friendly and helpful. one of the rooms my friends stayed in was smelled like smoke even though they requested non-smoking when […] reserving. we made one phone call and the staff quickly changed the room for them. again, this isn't the Ritz but if you just need a place to sleep that is clean and centrally located then the Sands is great! Read moreGenuine Hotels.com guest review
"I love the casino."
It was so good I stayed anther night... go to Mel·s Diner While there it was fantastic.Genuine Hotels.com guest review
"A cheap hotel"
Overall, it's good for travel.Genuine Hotels.com guest review
"The highlight of my stay was the digital thermosat"
Booked on Hotels.com a NON-smoking room. Was put in a room that had been smoked I very recently. One pillow was full of smoke smell, could not get near the bath with out smelling smoke and there were cig burns on the carpet. Had a very bad night. Then next day was put into a true non smoking room. If you have any sway with The Sands, ask them if they […] intend to do anything to win me back? ^Trip advisor will hear about this also. Read moreGenuine Hotels.com guest review
We stayed here for a ski trip. The room rate was great and worth the money.Genuine Hotels.com guest review
Your Staff was great, the Food Fantastic, the Price Fantablious!Genuine Hotels.com guest review
"not the best"
Hotel was old buffet was more like a salad bar with a few hot items casino was dark and smokey even the non smoking room smelled like smoke the housekeeper threw away my travel cup they said they thought it was trash . we will not be staying there againGenuine Hotels.com guest review
They should put back ir give coffe pots at least have it available to the guestGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
"worth the money"
The room was worth the price. There was plenty of places to eat and live music at the bar.Genuine Hotels.com guest review
"A fine get-away!"
Came in for a night away from everything... Got lost for the night. It was fantastic.Genuine Hotels.com guest review
"Great room for the money"
We got a great deal on the room ( $39 ) and it was well worth the price. The casino is large, the diner has good food. It was a one night stay on the way to Jackson Wyoming, it was just fine. Avoid the IHOP in Reno, its the nastiest IHOP in the USAGenuine Hotels.com guest review
"worst place to stay"
Probably one of the worst hotels I've stayed in. It was so smoke filled that one could barely breath just walking to the elevators. Our rooms were not cleaned and when I told the front desk when I was checking out she made it sound like it was my responsibility. She says: so you didn't give room service a chance to come to clean the room? We got to […] the room at 9 pm and I should not have to then call room service and wait. They also had floor to ceiling pile of dirty laundry almost blocking our room. It was still there when we woke up next morning. Room also smelled really bad since it was above the vents for the restaurant and it felt like the smell of grease was being pumped into the room. I suppose I should have expected this since it was so cheap. Read moreGenuine Hotels.com guest review
clean comfortable room really good for its priceGenuine Hotels.com guest review
"Grear for the price I paid"
It was a great hotel for how much I paid for it. The room was big and clean. Only thing we didn't like is the tv was older,so was a little fuzzy. We were close to the elevator which you could here all night; I didn't mind it however my boyfriend couldn't sleep because of it.Genuine Hotels.com guest review
"Ok for short stay"
Hotel is ok. Service can be better.Genuine Hotels.com guest review
This place stunk! It literally smelt! There was a bunch of trashy people. The shampoo and soap were terrible. The rooms had two flat sheets and a small blanket there were no fitted sheets on the bed.Genuine Hotels.com guest review
good, close to activities...Genuine Hotels.com guest review
We stayed one night and had a great time. It absolutely is a doggie friendly hotel. We were able to gamble with our 3lb Chihuahua in our arms and all hotel staff were wonderful. The drinks were complimentary while we were playing and were delicious. Thank you Sands Regency staff for a wonderful stay.Genuine Hotels.com guest review
"Last minute trip"
Went with my husband, was a last minute trip. Was clean and a friendly place.Genuine Hotels.com guest review
Good budget place to live in RenoGenuine Hotels.com guest review
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