"Great location in Hilo and rest of island"
Uncle Billy's staff were very nice. 2nd floor room had nice view of bay. Beds comfortable. Daily room cleanup was fine, but one day no new glasses provided and coffee maker not cleaned or coffee refreshed. Continental Breakfast was okay: papaya, toast, coffee. Rooms were clean, but new rugs, or tile is needed. Hall rugs need replacement. This hotel […] was easy to find from the airport on Banyan Road, lined with a Banyan tree canopy with easy access to trips around the southern and northern side of the island. Read moreGenuine Hotels.com guest review
"Had a great view for the price"
I absolutely loved my room! It had a great view, was comfortable, and the price was way more affordable than the place next door. I will definitely stay there again, as well as referr to others.Genuine Expedia guest review
Annoying frogs all over Hilo will add a special flavor to your stay here (though the hotel provides earplugs). The night person, Greg, is super nice, hotel serves a complementary breakfast, has spacious rooms with fridge & nice surrounding landscaping. Also, you are right by Hilo airport and downtown.Genuine Hotels.com guest review
Substandard. Dirty. Disgusting. Low price... But you get what you pay for. Spend a little more money.. You'll be glad you did. Don't stay at here.Genuine Hotels.com guest review
This hotel is traditional Hawaii at it's finest. Nice hotel and staff. This hotel feels the way Hawaii used to feel before the big Mega Hotels.Genuine Hotels.com guest review
"Older hotel, scenic location"
I did not have high expectations for this hotel, but have revised my thoughts . Staff was very welcoming and informative, room was large and had a great view. Great to have a balcony. However, the hotel shows its age; I would class it as cheap and cheerful.Genuine Hotels.com guest review
"Better than I expected"
I booked at this hotel only because there wasn't much else available at the time. My expectations were low based on many of the reviews I read. However, I ended up being pleasantly surprised. Pros: Helpful staff Clean room Plenty of hot water and good water pressure Air conditioning worked No bugs View of Hilo Bay from my window Quiet (the frogs didn't […] bother me, but earplugs are provided in case it's a problem for someone) Beautiful grounds around the hotel; the pool wasn't operational but that didn't matter to me Nice location since it's just off the bay. Right down the street is Liliuokalani Gardens, which are beautiful. Cons Limited parking in the lot. Had to find a spot on the street, but it was close by. Dingy lobby and hallways I was on the 2nd floor and had to carry my luggage up a few stairs. There's an elevator for the higher floors. Room felt a little musty (but it was clean!) The bed wasn't comfortable, but that didn't surprise me. Staying at Uncle Billy's is all about managing your expectations going in. Don't expect it to be comparable to a Westin, Marriott or Hilton. I was happy with no bugs, cleanliness, and quiet -- and considered the nice location to be a plus. Read moreGenuine Expedia guest review
"Should have been better."
Good staff, bathrooms were not very clean. Breakfast was mostly bread products. Overpriced for what we recievedGenuine Expedia guest review
"1 night business stay"
I stayed here last year, and it has gone down hill since then. The sound of the insects coming from the interior court is impossible to drown out with the old-fashioned slat-windows and the single window fan. There is a restaurant/bar next door, and you share a parking lot with a gift-store and deli, which is convenient. It's ok when you're traveling […] on a budget, but I'll probably try somewhere else next time. Read moreGenuine Hotels.com guest review
"Just one night"
We stayed for one night to take a volcano tour for the day. We drove over from Kona. The front desk was kind and informative. The elevator was shaky so we took the stairs after that. There was a large dead cockroach in the hallway. Some rooms had no numbers so it was difficult to find our room. The room was standard, two beds. The bathroom needs updating. […] The carpet looked like it was from the 60s and needs replacing. The free breakfast was really sad; toast, English muffins, a mini muffin, lots of papaya, juice and coffee. Not really a breakfast to me. If you need a place just for the night, Uncle Billy's is ok, but for the week, not worth it. Invest a little more for a updated place. I payed over a hundred for this night! Read moreGenuine Hotels.com guest review
"Don't expect much and you won't be disappointed."
Very outdated hotel lacking in charm and comfort. Hotel staff were all gloomy and acted like they hated their jobs. Rooms are simple, haven't been updated except maybe the mattresses. Japanese Garden out back looked like no one had tended it in decades. About the only "plus" is the locale and adjoining Banyan Restaurant. Hotel "breakfast" is a joke; […] instead go next door for Baker Tom's Malasadas. They are phenomenal!!! Read moreGenuine Expedia guest review
The facility needs a makeover.Everything serviceable but about used up,The hideabed/couch sunk to the floor when used.The linens and towels were so thin you could almost see through them.The grounds were well maintained and looked very nice.Genuine Hotels.com guest review
"great job uncle billy"
Wonderful, just one clerk at the desk was having a bad day. Every thing and every one else was super.Genuine Expedia guest review
"scary looking rooms"
old hotel .needs total remodeling. this hotel is more like a cheap motel (scary looking) dirty thru out. it looks like a tsunami hit it and they never fix it.Genuine Hotels.com guest review
"Why Uncle Billy's"
Inexpensive, near the ocean, and Ken's restaurant. Who spends time at the hotel when in Hawaii? So for a place to crash and start new daily adventures it was perfect.Genuine Expedia guest review
"Old hotel needs remodeling, noisy frogs"
Great staff, but old hotel. needs remodeling. bathroom tiles, sink, old; grout between tiles all black. a/c works well. old tv's. lots of frogs croaking at night, but part of the rainforest experience. they provide complementary earplugs.Genuine Expedia guest review
"The hotel with the nice garden"
Overall experience good friendly staff Room was okay for a three star hotel However if u rent a car hard to find a car spaceGenuine Expedia guest review
"Volcanoes at night"
It is an older hotel, the staff were very nice, the breakfast was spartan, but the rate was reasonable considering we booked it the night before and it included breakfast ($105 and we are family of 5). We booked it for one night so we did not have to return to Kona when driving around the island and we wanted to see the volcanoes at night. The bathroom […] was not cleaned on the floor and a they left a dirty towel hanging on the back of the door, so that grossed us out - but everything else was just fine. Read moreGenuine Hotels.com guest review
"Unlce Billys stay"
Uncle Billy's is clearly a reasonably priced hotel but it is noticeably dated and in need of updating. The hotel is right on the beach in Hilo and central on banyan Drive. because we are so active we really only slept here. The garden is beautiful and the pool is great for the kids.Genuine Expedia guest review
"Uncle Billy's Hilo"
In general, Uncle Billy's is still a nice place to stay if you come over from the KONA side and need a night to extend your visit to the Volcano. The rooms are spacious, if dated, and have everything you need, fridge, hairdryer, free wi-fi, etc.Genuine Hotels.com guest review
The room had a musty smell. I did not mind the frogs and waves. Very limited parking, we had to park on the street across from another hotel. Breakfast had limited selections. I should have paid $20 more to stay next door.Genuine Hotels.com guest review
At night frogs are too noisy. Service is okay with the breakfast complimentary that's was great. Thanks.Genuine Hotels.com guest review
"Old Hawaii comfort and service"
Have stayed at uncle Billy's many times. Will definitely stay there again when we visit Hilo. Hotel has old Hawaii charm and guests are treated like family. The location is perfect. The views of Hilo Bay outstanding. Spent 4th of July Bay side watching the firework display. The best ice cream ever at Uncle Billy's general store. The downside, the elevator […] was down our whole visit (six days). I am handicapped and cannot do stairs, staff quickly accommodated by putting my family and I in ground floor rooms. My son and his family were moved when a leak in room above them caused water problem. They were upgraded to a larger room. Definitely could use some minor up grades but overall the best place to stay. Not flashly or modern like other big resort hotels but very comfortable and beautiful. Read moreGenuine Hotels.com guest review
"A place to spend the night"
A place to spend the night, reasonable price that includes a breakfast.Genuine Hotels.com guest review
Dirty, worn out and continental breakfast was very limited choice.Genuine Hotels.com guest review
"No frills. Good location."
If you need a place to stay for a night or two and would be okay with motel like accommodations, then this is a good choice. The place definitely shows its age but it has an old school charm.Genuine Hotels.com guest review
"OK for 1 night"
price & location were good for 1 night in Hilo.hotel needs more parking & rooms need up dating....windows would not close completely.Staff was friendlyGenuine Expedia guest review
"Oldish but clean and cheap"
Old style hotel, not a fancy one for sure. Walls are thin, but I don't mind using earplugs (and anyway the frogs outside are much louder) so not a big issue for me. For such low price the rooms are clean ans spacious, the view is ok and all rooms have a Lanai. The free breakfast is simple but efficient. The hotel is near the airport so conveniently […] located, and has several on-site amenities (restaurant, grocery store) that make it a good compromise. Read moreGenuine Hotels.com guest review
"Small Hotel in Hilo"
This is a small hotel in Hilo. The free breakfast was fruit (papaya), mini muffins or toast, juice and coffee. The parking area is not adequate for the number of cars/rooms. There is street parking but that is also limited. The beds and pillows were comfortable.Housekeeping forgot to leave Kleenex when the box was empty but I asked at the front desk […] and they had some brought up before we returned to our room from dinner. The wireless internet in the room was hard to connect to but we were told it was better in the lobby. Read moreGenuine Expedia guest review
"Very basic choice for business travelers"
the facility is old and in need of some major repair. I experienced some termites in my room. basically some major remodeling of the guest rooms would be money will spent. I suppose that the occupancy rate is up because it's a less expensive place to stay. Ok for business and a place to sleep. The staff was nice enough, but I generally don't require […] much assistance. The internet connection in the guest rooms in less than dependable. Read moreGenuine Expedia guest review
"Like staying with your Uncle, in his damp basement"
Location was nice, easy access to parks beaches and dining. Only a 40 minute drive to Volcanos National park. Not enough parking for all guests so you may have to park out on street across from hotel. Room was very smelly, musty/moldy damp smelling, others we checked were the same. Was kind of loud at night with open courtyard between rooms. Walls were […] thin could here all of our neighbors conversations. But the tree frogs barking at night was nice and helped drown out the sounds of people. If you want something inexpensive on the Hilo side of the Big Island, its OK don't have any others to compare to in the area. Read moreGenuine Expedia guest review
"Noisy, very noisy."
Ideal location with a very nice view, the staff is welcoming, all this being predictable in Hawaii. The building is in urgent need of repairs, chipping concrete, rotting wood, rust are visible everywhere. However, the real problem is the noise level. My room was facing the courtyard and the accumulative noise from the window air conditioners reached […] the lower 80 dB which is the sound level of a busy street or your alarm clock. Even the countless koki frogs couldn't cover it. Closing the louver windows did not help much. To make things worse, the communicating door between the rooms seems to be made of paper, you can follow your neighbors' conversations and TV programs. In my case my neighbor turned on her TV at 4:15 am... I also experienced the snoring tenor and the jet lag young kids. I ended up sleeping OK the last night after moving my bed and barricading the communicating door with the couch plus the chairs pillows. Read moreGenuine Expedia guest review
Building is older but well maintained with a very friendly staff.Genuine Hotels.com guest review
A last minute pick. View was great, after u got out of the room! No screen door on slider! Stuffy!Genuine Hotels.com guest review
"really great value and friendly"
The staff and hotel location were super. The place is old, and for their prices you can't expect 4 star resort. But room was clean and comfortable, and we loved it. You could easily use this place to visit volcano national park which is only 40 min drive away.Genuine Expedia guest review
the hotel had nice location. The room was clean and equiped with stove and refrigerator, but carpet and fixtures were old. Elevator was only available to some rooms. It was dificult to walk up stair with luggage. Only two computers were in the lobby. But, they were not free, a little expensive to use.Genuine Hotels.com guest review
"Not for Everyone"
This hotel is a mixed bag. It is poorly maintained and dingy, more because of age and abuse rather than failure to clean. Breakfast is limited and never changing. It is in need of a serious makeover. However, the location is quite nice with a very good view of Hilo Harbor and attractive grounds. It is just minutes from downtown Hilo. The rooms are spacious, […] with balconies and comfortable beds, but they should have a microwave. In the end, you get what you pay for-it is one of the least expensive. If you are one that likes a little glitz and shine to your hotel than stay away. If you like it earthy and inexpensive, this place is for you. By the way, they offer free parking, but their lot is so small that it is best to expect to park in the street (not a big problem, just a little extra walking). Read moreGenuine Expedia guest review
"birds were a nightmare"
the birds squaking all night long was horrible!! they never shut up. never have experienced anything like this in my life. this was supposed to be a "superior" room and for what we paid for it, it should have been even a little better. moldy smelly room and a bathroom fan that sounded like an airplane, anyway, never againGenuine Hotels.com guest review
"good deal and very cordial staff"
I was pleased with Uncle Billy"s. It was reasonably priced, with very pleasant hotel staff, and set in a lovely area a short walk from a gorgeous park. Yes, the hotel could use some renovation in places, but again, for the price and locale, it was perfectly adequate. The front desk lady reccomended a nearby Thai restaurant that was superb!Genuine Hotels.com guest review
""An aged beauty""
Hotel appears to be from the 50's, and would need a lot of TLC before I would be a proud owner. It is in a beautiful setting. Room was adequate.Genuine Expedia guest review
"Affordable hotel, get what you pay for"
We booked late and this was the last affordable hotel available. Nothing in the room was broken, but the hotel left a lot to be desired. The biggest problem was the thinness of the walls. The first night the neighbors were talking all night and it was like they were in the same room. The second and third nights, the neighboring room's alarm clock went […] off at 5AM and there was no one in those rooms. You would think after the first night we called the front desk, they would have turned the alarm clock off. The hotel does have an Aloha breakfast of muffins, english muffins, and papaya halves which was a plus since there is very little in the way of dining options in the area. In a pinch, this hotel is fine. Otherwise, I would look elsewhere. Read moreGenuine Hotels.com guest review
"comfortable cheap reasonable stay"
The hotel we stay was pleasant the room service was great,and what I really like about it was the garden area. They also had complimery breakfast of papaya ,muffins, English muffins, wheat bread. and drinks for the morning. The stay along with the birds chipping at 5 p.m after that the koki frog making the noise.. But you get use to it. uGenuine Expedia guest review
"Cheap for a Reason"
The rooms were really run down and there were uninvited critters in our room. You get what you pay for.Genuine Hotels.com guest review
"Great for family reunions"
Hotel personal acted like they were family. Beds were very comfortable. Hotel was clean and breakfast was just right. I look forward to staying there again at the next family reunion.Genuine Hotels.com guest review
"very basic and dated"
If you want a very basic room and plan to spend your money exploring the island, this hotel is fine. It does need to be renovated...there are cracks in the wall and the carpet us shabby. But it was clean. The location is good. The parking is limited. The 2nd floor and above are quiet.Genuine Expedia guest review
"A place to sleep at night."
Old hotel. Needs remodeling. Staff friendly and helpful. Nice location on the water. Good place to sleep at night and morning free continental breakfast before heading out for the day.Genuine Expedia guest review
"Uncle Billy's Hilo Hotel"
Good location to airport. Very good front desk service and the hotel is fairly clean. The hotel and rooms are little run down/outdated and needs refreshed and updated. Average hotel and included Wi-Fi is a nice benefit. Missed the included breakfast and can't comment on it.Genuine Hotels.com guest review
Great location, great service. The hotel is very close to downtown and right off the shore. Besides the fact that the hotel is a little old, everything else was great.Genuine Hotels.com guest review
"Has charm, but needs much updating"
Could use updating, general clean up, painting, bathrooms.Genuine Expedia guest review
"Relatively inexpensive family hotel."
The hotel could use remodeling. The service was fine. The carpet could've used shampooing, but so could the rooms of an upscale condominium we stayed in. The continental breakfast was a disappointment. They really should provide dry cereal at least.Genuine Expedia guest review
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