"Great Customer Service"
Every staff was friendly and helpful. I had a problem with the door knob but was quickly fixed when I called. The maintenance person who fixed it was so efficient and professional that made me feel at home.Genuine Hotels.com guest review
Great location and comfortable stay. Love the shower!!Genuine Expedia guest review
Was VERY upset with Pay Parking! Have never had to pay for parking in ANY hotel I was in - Canada or US. Much easier to give guest a parking voucher if they are concerned with non-hotel guest using private parking lot. Also was very upset at NO complimentry Contential breakfast...especially considering this was supposed to be considered a Best Western […] PLUS! We didn't feel any extras unless we paid for it. Had to ask for second set of bath towels first night and when room cleaned they took soiled towels etc and did not replace - thus leaving us with NO face cloths AT ALL. Sorry but the Plus was definately not part of this Best Western experience Read moreGenuine Hotels.com guest review
Frustrated that we had to ask for a second set of bath towels the first night, and ended up the second night with NO face clothes at all.Genuine Hotels.com guest review
"Fine for a night"
Stayed in this hotel between flights. It's downtown location is pretty good. The facility itself is fine, but not as nice as I expected.Genuine Expedia guest review
"No late night or early morning shuttle service."
Hotel room itself was fine. I booked travel and hotel through Expedia. I was led to believe that there would be a shuttle service from airport to hotel and back to airport again the next morning...but the service is only available until 11 p.m. and doesn't start again until 7:30 a.m. My flight didn't arrive to Winnipeg until 11 p.m. and my morning flight […] was at 7:00 a.m. so consequently I spent an additional $40 on taxi cabs. Disappointing! Read moreGenuine Expedia guest review
"No airport connection"
Ice/soda machine outside the room made noise to a point were you wake up every time it turned on or someone used it Advertised shuttle from airport did not run and I ended up paying for taxi both ways. I would have been better of in an airport hotel.Genuine Expedia guest review
We were very disappointed in our recent stay. There were a lot of little things. The lobby and hallways are very updated, however, the rooms could use a little updating. The wallpaper was coming off the walls and the shower didn't drain. The nights were very noisy. I asked if there was security and they said there was but apparently they never came […] to our floor. Kids ran in the hallways until after 3:00 am. We asked for extra coffee and creamer, but didn't get that either. We thought it was very over-priced for what we got. We would not stay there again. Read moreGenuine Expedia guest review
Good hotel convenient to downtown. Restaurant has great baby back ribs.Genuine Expedia guest review
very enjoyable stay! hotel was very clean & well maintained & staff were great, the hotel is centrally located & worked very well as i had shopping to do & visit the ex all of which were easily accessableGenuine Hotels.com guest review
a good stay. rooms very clean and good maid service. a bit noisy from people swearing early in the morning and on one occasion someone knocked on our door...wrong door....my sister felt someone was trying to get in...a lot of young people loitering outside the front door....i think they should allow smoking in a few rooms with balconies if they close […] the door as too many loitering outside, excellent service at the front desk and in the restaurant service was superior. good food and restaurant manager. very accommodating. Read moreGenuine Hotels.com guest review
"Good location, Reasonable price"
I was attending an event in St. Boniface, but also had plans for downtown. The hotel was convenient for both. Parking was easy and the price was reasonable. My second time staying there and I will stay there again next year.Genuine Hotels.com guest review
"Very clean hotel"
The Hotel we felt was the best to find in the nearby downtown location after driving around for half an hour looking for something decent. The service was nice, and we were upgraded without any problem when he asked for a king bed rather than 2 queens that was booked for us. The only thing I can say that we were not the happiest about was the fact that […] we had to pay $13 in parking and it was not validated. Read moreGenuine Hotels.com guest review
Had a great time, it was very clean, the staff were very obliging. For sure we will stay again.Genuine Hotels.com guest review
"The Best Western Charterhouse Winnipeg, Manitoba"
Don't pay at the parking meter when you get there with your vehicle. They will charge you the parking at the front desk and give you a receipt to put the dashboard of your car. You will NOT be refunded if you pay at the meter and then you will have to pay the surcharge at the desk check in.Genuine Hotels.com guest review
"Great customer service - room smelled nasty though"
The service we received from all of the front desk personnel was wonderful. They helped us with every question we had! The lobby and hallways were deceivingly clean and well - kept, though. Our room was shabby in comparison to the conditions of the lobby and halls, and it smelled like a combination of smoke and urine. We propped the balcony door open […] for a couple hours to get rid of the smell, but it wasn't a good first impression. The room was nice, but a little bit dingy. The location was right next to the convention center, which was wonderful. It was also very close to local pubs and bars downtown, as well as a shopping mall. The hotel restaurant was not very good. Our waitress was nice, but wasn't efficient or helpful with our orders, and the food was poor quality for the price. I wrote more negatives than positives here, but we really did enjoy our stay. It was a good hotel for the price we paid, although I would be willing to pay more money for a better hotel on any future trips up to Winnipeg. Read moreGenuine Hotels.com guest review
the hotel is in the heart of the city with the easy access to the important sightseeing places. It is in a safe location.Genuine Hotels.com guest review
We are able to walk to several restaurants in the area. Parked the car and forgot about driving and parking downtown.Genuine Expedia guest review
"could've been better"
The rooms were nice and the staff were friendly. However we were there for three nights and house keeping did not visit our room once. I went to the desk and got a trainee who had no idea what he was doing. I had to ask for new towels and toilet paper. Half of the hotel is still under construction so I cant comment. I won't be going back.Genuine Hotels.com guest review
First off this is the second time i have stayed at this hotel and both time house keeping was not done. And i had to ask for clean towelsGenuine Hotels.com guest review
Second time staying at this location, nice rooms, clean, good staff. Only problem is I don't agree with paying for parking when your already paying a decent amount for the room.Genuine Expedia guest review
"Very close to MTS and convenient shuttle service"
Staff so helpful and friendly and we were very pleased with everything!Genuine Expedia guest review
"Close to meeting venue"
Very satisfied, though I left an item behind and it was not recovered.Genuine Hotels.com guest review
"Good Hotel Downtown"
This is a nice hotel located in downtown Winnipeg.Genuine Expedia guest review
"First time in staying over in Winnipeg"
It was close to Via Rail Station. The shuttle drive on our way back to the train station the next day didn't know the area too well or his driving skill not up to the weather condition we had to tell him where to drop us off and still had to lug our baggage a little ways to get to the main entrance. We didn't gave him a tip.Genuine Hotels.com guest review
It was nice and quietGenuine Expedia guest review
"Nice & quiet"
I enjoyed my stay mostly because it was nice & quiet especially when the downtown area can be so busy this time of year. I was able to relax without worry.Genuine Hotels.com guest review
"close to patch and skywalks to arena re curling tr"
great curling, great party, great location for patch and skywalk to arena, great food and pricing in rib room, nice clean friendly hotel, too bad about renovation, didnt know, cold snap was unfortunate. over-all a very good timeGenuine Hotels.com guest review
"Good Choice to visit Downtown Winnipeg"
Pleasant stay, nice staff and good location. Walk to any interesting point of the city.Genuine Expedia guest review
"Nice and close to MTS Centre."
Air conditioning/heating unit needs to be replaced with a new one. The one in our room not only outdated but very filthy. Also more cleaning needs to be done behind the night table between the 2 beds. Not all of the electrical outlets worked either.Genuine Expedia guest review
"Great location near entertainment centers and buse"
Friendly staff,very helpful in every way. Rooms are quiet and comfortable.Genuine Expedia guest review
"Stay in Winnipeg!"
When we arrived there were quite a few people outside the hotel. It was midnight so being a woman I did not feel safe. Then when I went to check in I had booked two beds and the desk clerk wanted to know if there were two people. I booked two beds because there was 2 of us. Then to check out it took quite awhile. Because I have booked through expedia […] before I did not have to wait at other hotels for them to check the room to wait for my deposit. It took 15 mins. I thought that was too long. Read moreGenuine Expedia guest review
"wanted to be close downtown"
did not spend much time there but was reasonable price for locationGenuine Expedia guest review
It was horrible!Genuine Hotels.com guest review
FantasticGenuine Hotels.com guest review
"Poor hotel upkeep"
My hotel room door would not close properly, all the doors to the rooms were the same. The cleaning was not sufficient for cusotmers to stay in.Genuine Expedia guest review
"Good place to stay"
A good choice for a place to stay in Winnipeg. 5 minutes walk from legislature building with a cafe and sports bar nearby. Almost next to convention center. 10 minute walk to downtown and only 20 min walk to The Forks & riverside attractions. Room had a balcony. Car park is open air and directly outside hotel, always cabs outside too, if you dont have […] transport. Read moreGenuine Hotels.com guest review
Dodgy are of town although right in the heart of the city. Many people standing around front entrance - apparently with nothing to do. Cause for some concern over safetyGenuine Expedia guest review
"Bestwestern Charterhouse Comments"
I enjoy this hotel because it's located Downtown close to my favourite restaurants and shopping venues, quiet comfortable sleep and very easy access to all major routes. The staff are very friendly too.Genuine Expedia guest review
"This hotel enhanced my stay in Winnipeg."
I was very happy with my stay here as I was attending a conference at the Convention Centre. The hotel was clean, the staff were wonderful and it was a very short walk to my sessions. I appreciated having a fridge and microwave oven in my room; many of the downtown hotels lack this amenity. I also liked the convience of the outdoor parking instead of […] negotiating underground levels. Read moreGenuine Expedia guest review
"This place sucks!!"
Among all, this is the worst Place I have ever stayed. I didn't know that BEST WESTERN has this kind of cheap place as well. Great location but everything else there sucks. Staff members there seem to be very impolite, very noisy during night, you will hear shutting door sound 24 hrs a day, you have to pay $10/ night for parking and still hard to find […] it. The whole place stinks. This place more seems like a city housing for native people than a regular inn/motel/hotel!! Read moreGenuine Expedia guest review
The location is great. Staff was friendly. The room was big and comfortableGenuine Expedia guest review
"Cheap & Clean"
I wanted cheap and clean, and that's what we got. Staff were friendly and helpful, room was quiet, downtown is a bit sketchy but I knew that going in, for the 7 hours I slept there it was great, big balcony, free wifi, no bedbugs. I would go again, just making sure I wasn't near the bar area of the hotel.Genuine Expedia guest review
We stayed at this establishment several times, five years ago. We always enjoyed our stay. This visit the room was clean but had a musty smell and was incredibly hot. Too hot to sleep. The appearance of the hotel has declined and we did not feel the price was worth the overall experience. We will not be returning.Genuine Hotels.com guest review
"Internet not usable!"
If you need high speed internet do NOT use this hotel. Both wired and wireless kept disconnecting and were very low speeds and as a business traveler who works out of a baf this is NOT usable!Genuine Expedia guest review
they are not hospitable. Receptionist doesn't know how to become nice to their client. They're rude.Genuine Hotels.com guest review
"ideal location, close to everything , good food,,"
welcoming staff and helpful, room was very warm.Genuine Hotels.com guest review
Good Hotel, shuttle service to airport was a convenient way to save cash. Friendly staff, VLT machines and bar in lobby. Thumbs upGenuine Expedia guest review
Satisfactory but found the bed too hard and uncomfortable. We had to ask for a cot which was provided at no extra cost.Genuine Hotels.com guest review
The hotel staff were friendly .. the only thing I noticed was that the room had not been vacuumed, there were crumbs around the table. Other than that, it was good, beds very comfortable, close to downtown .. greatGenuine Hotels.com guest review
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