"This place sucks!!"
Among all, this is the worst Place I have ever stayed. I didn't know that BEST WESTERN has this kind of cheap place as well. Great location but everything else there sucks. Staff members there seem to be very impolite, very noisy during night, you will hear shutting door sound 24 hrs a day, you have to pay $10/ night for parking and still hard to find […] it. The whole place stinks. This place more seems like a city housing for native people than a regular inn/motel/hotel!! Read moreGenuine Expedia guest review
The location is great. Staff was friendly. The room was big and comfortableGenuine Expedia guest review
"Cheap & Clean"
I wanted cheap and clean, and that's what we got. Staff were friendly and helpful, room was quiet, downtown is a bit sketchy but I knew that going in, for the 7 hours I slept there it was great, big balcony, free wifi, no bedbugs. I would go again, just making sure I wasn't near the bar area of the hotel.Genuine Expedia guest review
We stayed at this establishment several times, five years ago. We always enjoyed our stay. This visit the room was clean but had a musty smell and was incredibly hot. Too hot to sleep. The appearance of the hotel has declined and we did not feel the price was worth the overall experience. We will not be returning.Genuine Hotels.com guest review
"Internet not usable!"
If you need high speed internet do NOT use this hotel. Both wired and wireless kept disconnecting and were very low speeds and as a business traveler who works out of a baf this is NOT usable!Genuine Expedia guest review
they are not hospitable. Receptionist doesn't know how to become nice to their client. They're rude.Genuine Hotels.com guest review
"ideal location, close to everything , good food,,"
welcoming staff and helpful, room was very warm.Genuine Hotels.com guest review
Good Hotel, shuttle service to airport was a convenient way to save cash. Friendly staff, VLT machines and bar in lobby. Thumbs upGenuine Expedia guest review
Satisfactory but found the bed too hard and uncomfortable. We had to ask for a cot which was provided at no extra cost.Genuine Hotels.com guest review
The hotel staff were friendly .. the only thing I noticed was that the room had not been vacuumed, there were crumbs around the table. Other than that, it was good, beds very comfortable, close to downtown .. greatGenuine Hotels.com guest review
$9/day extra charge to park in front of the hotel.Genuine Hotels.com guest review
"nice place to stay"
I would stay here again. Very central for downtown. Down side we had to pay for parking.Genuine Expedia guest review
"all in all pretty nice"
hotel staff was great and hotel kept in good condition. very accommodating, would recommend to anyoneGenuine Hotels.com guest review
Very comfortable. Enjoyed King size bed. Could improve furniture, some pieces well used. Door needs adjusting, jamming when closing and opening.(room523) Coffee maker just 1 cup, should be 2 or more. Using microwave stand for fridge and coffee maker not suitable. Have to move it to plug fridge in, and with coffee on top cord barely reaches the extension […] outlet. Front desk staff and manager very good. Coffee shop and lounge staff good. Very clean. Would certainly stay there again! ( VIP rates? ) Read moreGenuine Hotels.com guest review
"1 out 10"
Pictures look better than hotel is. Would not refer to anyone ever. Old say the least and out of date not maintained at all.Genuine Expedia guest review
"Free transport to and from the airport."
The staff were very friendly and accommodating. The inclusion of a direct phone at the airport to arrange the free collection by the hotel vehicle was a very grateful surprise as most of the airports in Canada are a long way from the city.. They also returned me to the airport on departureGenuine Hotels.com guest review
"Need More Blankets Available!!!!!!!!!!"
The checkin was good. But having to pay for parking is inconvenient. Also there were only sheets on the bed. They did not have a quilt on top of the bed.Genuine Expedia guest review
The staff were excellent, very helpful! I would stay here again.Genuine Expedia guest review
I was informed it would be a non smoking room as most hotels are now if not all. The rooms still smell like smoke as if someone had been smoking in them and the staff acted surprised when informed by me. Obviously they have not fully cleaned the room and need updating as the rugs and walls still hold the smoke. The maintainence and cleanliness of the […] rooms are obviously an extreme disappointment. The clientel of the hotel are sketchy at best not family friendly. Read moreGenuine Expedia guest review
"Great stay but wifi bad..."
The staff were excellent. The only complaint I have is the wifi was so bad... The login page did say there was a bandwidth restriction, but I couldn't load a YouTube video or download an app on my iPad. Coming from a city where free wifi is everywhere, it's probably a Winnipeg thing... Cause even the wifi at the two local Starbucks was bad (and it wasn't […] just me). Otherwise hotel was great. Restaurant was very enjoyable too. Read moreGenuine Hotels.com guest review
"No Hot Water!! $10 charge for parking!!!"
The room had recently new carpet in the room and hallways (makes me wonder about bedbugs), the trim was not even put back on in parts of our room. The next morning when I tried to get a shower there was no hot water and to top it off when I checked out they charged $10 for parking which they did not inform me about when they gave me a parking pass the […] night before. It really made me mad because I opted to stay here because another hotel charged for parking...big mistake! I won't stay here again. Read moreGenuine Hotels.com guest review
"Charter house downtown winnipeg,mb"
I really didnt mind it.Genuine Hotels.com guest review
Une bonne expérience mais il y avait des travaux de rénovation. qui laissait une impression de désordreGenuine Expedia guest review
01/29/15 Angela F
I loved staying at the best western. Staff were kind and helpful. The lounge is quiet and enjoyable. The restaurant has a wonderful buffet. The beds are cozy and comfortable. The room was clean. The charter house is conveniently located downtown. I will stay here again.
While recently visiting with a friend in Winnipeg, we stayed here at the Charter House! They are in a convenient location and having the restaurant attached makes it even more appealing! The hotel is currently under some renovation, which was easy to tell, it was muchly needed, but the rooms look great!!! The furniture was a bit dated, but I assume every renovation takes time, and with everything else looking newly updated, I felt like I was in any other well maintained hotel room across Canada! The staff was friendly, along with a few nice gentlemen we met from the renovation crew! And # 1 for me always...are the beds decent?! And, they most certainly are!!
"Decent downtown location."
12/02/14 Ryn0Man Roblin, Canada
Across the street from the convention centre and two blocks from thee MTS centre makes this a clean down town location. No pool but I'm told they plan to expand and put one. The Rib house seemed to be a nice restaurant but was hardly anyone in it, we had supper there and it was tasty though!
"Tired and in need of more than a coat of paint"
11/27/14 travelpg22 Vancouver
The hotel needs work and not just a coat of paint. Lots of mess in the halls and rooms. Not much worked in the 3 rooms that we were in. There for 3 nights and they moved us each night as something was majorly wrong with each room. The staff tried hard to work with us but the hotel needs some major work. Read about foster kids in the hotel and saw them but they were not a concern. They have to stay somewhere so why not here. No problems with this. As for the area being "scary" not a concern but people need to use their brain when traveling. Hotel needs a lot of work. Maybe they are working on it but never saw anything. Great location downtown to the conference centre and MTS
"Good stay with great check in and out times"
11/13/14 seabob Brandon, Canada
Stayed in this hotel recently. The rooms were great on the floor we were on but the hall on our floor was being refurbished but the staff apologized and warned us prior to taking the elevator. Didn't affect our stay. We could have checked in at 2 PM. Check out was at 11 AM which is a little better than most hotels these days. Not a great part of the city to wander around in but we did have a vehicle and parking is located directly in front of the hotel. This hotel offers shuttle service to the airport and railway station.
"We didn't leave hotel at night....."
10/24/14 Stephanie P Duncan, Canada
We didn't leave the hotel at night, wondered about safety in the area even though staff reassured us. My sister and I stayed at the hotel in April while a family member was in the hospital. Staff and restaurants were great. We did not appreciate the "foster" kids hanging around in the lobby, going in and out and really did not appreciate them running in the halls late at night. Why are children staying in hotels anyway??
"Always my first choice in Winnipeg"
10/15/14 Russell F Fargo, United States
I travel to Winnipeg on business 3-4 times per year. I almost always stay at the Best Western Plus Charterhouse. The downtown location is perfect. The staff is friendly and professional. The staff must be treated well because most of them have been there for many years. The Rib Room restaurant on site is outstanding. I especially like the ribs and prime rib. The Charterhouse is my home away from home in Winnipeg. I do not hesitate to recommend it.
"Great downtown stopover hotel"
10/11/14 sheri_connolly Chetwynd, Canada
Well located hotel in downtown Winnipeg. Walking distance to restaurants, The Forks, Legislature, banks and shopping malls. Frequent buses cruise the downtown. An airport shuttle is available during reasonable hours and it's a quick ride to the terminal. Room was comfortable. There is construction being undertaken but I stayed on the weekend and did not experience any of the noises or interruptions as a result of the renovations. Staff were friendly, helpful and addressed my questions about the city. I would stay here again.
10/01/14 SherryD1969_12 Pine Falls, Manitoba
Approached multiple times for money at entrance of hotel. Questionable interactions occurring in the parking lot. Did not see security. Very scary area of Winnipeg. I did not feel safe at all. Also, children that are in care are being fostered in the hotel which is so sad. The front office staff was openly talking about this. Not very professional at all.
"don't charge same rate for unrenovated rooms & don't allow smoking"
09/04/14 estherfyk5458 Winnipeg, Canada
I stayed at the Charter House on Monday, Sept. 1, 2014. The 4th floor renovations are not complete, to say the least. The hallway carpet was wrinkled and tattered. The door was difficult to open and close. The back of the bathroom door was cracked and splintered at the bottom. The balcony overlooked the roof of the dining room and I noticed grass, moss and trees growing there. I am not impressed that it was the same price for both renovated and unrenovated rooms. There is a notice by the front desk that smoking is not permitted in any of the hotel's public spaces. On my way to my car, there was a woman smoking while sitting on the rocks in the hotel's front garden. If you are going to SAY no smoking, please enforce it.
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