$9/day extra charge to park in front of the hotel.Genuine Hotels.com guest review
"nice place to stay"
I would stay here again. Very central for downtown. Down side we had to pay for parking.Genuine Expedia guest review
"all in all pretty nice"
hotel staff was great and hotel kept in good condition. very accommodating, would recommend to anyoneGenuine Hotels.com guest review
Very comfortable. Enjoyed King size bed. Could improve furniture, some pieces well used. Door needs adjusting, jamming when closing and opening.(room523) Coffee maker just 1 cup, should be 2 or more. Using microwave stand for fridge and coffee maker not suitable. Have to move it to plug fridge in, and with coffee on top cord barely reaches the extension […] outlet. Front desk staff and manager very good. Coffee shop and lounge staff good. Very clean. Would certainly stay there again! ( VIP rates? ) Read moreGenuine Hotels.com guest review
"1 out 10"
Pictures look better than hotel is. Would not refer to anyone ever. Old say the least and out of date not maintained at all.Genuine Expedia guest review
"Free transport to and from the airport."
The staff were very friendly and accommodating. The inclusion of a direct phone at the airport to arrange the free collection by the hotel vehicle was a very grateful surprise as most of the airports in Canada are a long way from the city.. They also returned me to the airport on departureGenuine Hotels.com guest review
"Need More Blankets Available!!!!!!!!!!"
The checkin was good. But having to pay for parking is inconvenient. Also there were only sheets on the bed. They did not have a quilt on top of the bed.Genuine Expedia guest review
The staff were excellent, very helpful! I would stay here again.Genuine Expedia guest review
I was informed it would be a non smoking room as most hotels are now if not all. The rooms still smell like smoke as if someone had been smoking in them and the staff acted surprised when informed by me. Obviously they have not fully cleaned the room and need updating as the rugs and walls still hold the smoke. The maintainence and cleanliness of the […] rooms are obviously an extreme disappointment. The clientel of the hotel are sketchy at best not family friendly. Read moreGenuine Expedia guest review
"Great stay but wifi bad..."
The staff were excellent. The only complaint I have is the wifi was so bad... The login page did say there was a bandwidth restriction, but I couldn't load a YouTube video or download an app on my iPad. Coming from a city where free wifi is everywhere, it's probably a Winnipeg thing... Cause even the wifi at the two local Starbucks was bad (and it wasn't […] just me). Otherwise hotel was great. Restaurant was very enjoyable too. Read moreGenuine Hotels.com guest review
"No Hot Water!! $10 charge for parking!!!"
The room had recently new carpet in the room and hallways (makes me wonder about bedbugs), the trim was not even put back on in parts of our room. The next morning when I tried to get a shower there was no hot water and to top it off when I checked out they charged $10 for parking which they did not inform me about when they gave me a parking pass the […] night before. It really made me mad because I opted to stay here because another hotel charged for parking...big mistake! I won't stay here again. Read moreGenuine Hotels.com guest review
"Charter house downtown winnipeg,mb"
I really didnt mind it.Genuine Hotels.com guest review
I would not recommend this hotel to any family or freinds do to the fact that the beds were small. The rooms still have the smell of smoke in them.Genuine Expedia guest review
I would definately go again.Genuine Hotels.com guest review
It was ok. But room service failed to restock tea and coffee. Bath products limited make sure you take your own soap etc.Genuine Expedia guest review
"Best Western Charterhouse"
Horrible bedding, bottom sheet too short and would come undone, the worst pillows ever. I went out and bought my own pillow. No hot or warm water in the morning. I would not recommend this hotel to anyone. The only thing going for it is its location if you need to be downtown.Genuine Hotels.com guest review
"NOT a good hotel"
Unless you like to be charged for something that you didn't do this is not the hotel to stay at.... customer service is rude and lots of attitudes... was accused of smoking in the room and even though i did not they tried to charge me with 300.00 charge. for one my husband can't sleep in a smoke filled room and yes i smoke but outside even at home... […] the girls noses need to be checked or else they need to have a much better team working at this location... but over all i will never stay at this hotel again and neither will my husband i like to be pampered when i go out special because it was my birthday..... If i had smoked in the room they would have smelt it through the whole room not just where i had hung my jacket and it would have come out to the hallway... this was the worst night of my life....... Read moreGenuine Hotels.com guest review
the room we ordered with 2 beds wasn't available so we had to switch rooms. in this new room there was already an occupant. when i complained they apologized but did nothing to compensate for it until I called the customer service at hotels dot com. she was really friendly and helpful and got me some compensation. all in all not worth the price and […] the service is sub par. Read moreGenuine Hotels.com guest review
Une bonne expérience mais il y avait des travaux de rénovation. qui laissait une impression de désordreGenuine Expedia guest review
"A pleasant surprise"
07/03/14 Dennis G Dauphin, Canada
I was just a little disappointed at the appearance of the exterior of the hotel. It looked fairly plain and generic. However, the lobby and the rooms were excellently appointed. We had a comfortable stay in a single-king room with balcony. The only other complaint we had was that our neighbours on the next balcony were rather loud, but that is minor.
"Excellent value in a downtown location"
07/01/14 Marget D Hanoi, Vietnam
My husband and I made plans to overnight in Winnipeg to see the Winnipeg Art Gallery and the Forks Market before continuing our trip. I chose the Best Western for location and because they also provide an airport shuttle. The lobby is nothing to write home about - but the desk staff on duty (Corrie) made us feel right at home, with clear directions for a choice of restaurants within walking distance (including the hotel Rib Room) and our visit to the WAG. The room was welcoming and well appointed - quality bedding, comfortable mattresses and fully supplied with fridge, etc. The a.m. desk staff were also pleasant and accommodating, immediately assisting with our requests (late check-out, storage of baggage, parcel in the fridge) with no sense of "oh, I suppose"... And the hotel channels included the FIFA game! What more could one ask?
06/14/14 chrissargeant35 Winnipeg, Canada
I was actually going to write a pretty decent review until after I checked out and remembered I had left a couple bottles of alcohol in the fridge. I called back to reclaim it and they told me they were almost empty so they dumped it. The housekeeping manager either flat out lied to me or one of her housekeepers lied to her. One of the bottles was almost completely FULL and she tried to convince me it was empty.... uhm no sorry, I know how much was in there. Don't leave anything important behind or the dishonest housekeeping staff may just feel like it is theirs. I'm not one to be mean to get my way but this really pissed me off. While I'm at it I should probably mention that there were a couple really gross looking bugs crawling on the floor also... Didn't really bother me but If you don't like bugs then I should probably let you know about that.
"Grant Prue made my trip GREAT!"
06/06/14 Joanny L Saskatoon, Canada
Ask Grant for anything and he will help you in some way. He has marvelous detailed knowledge of the city of Winnipeg. He will appropriately suggest alternatives if he feels you may be on the wrong track. Believe me, why not take advice from someone who actually lives here? He comes up with special ideas and really, he is a specialist at what he does and because of that, the service he offers is spectacular. Thanks, Grant. You made my stay at the hotel special. Because of your knowledge of the city, I was able to find some great spots to visit when I wasn't working! Cheers!
06/02/14 Sausan S Toronto, Ontario
Located in downtown Winnipeg. Close to restaurants and transportation. Comfy bed, adequate fitness center and good wifi. What would have made my stay better would have been complimentary breakfast like other locations
"Should not be a Best Western"
05/22/14 sigehaizi Sooke, Canada
Not only does this hotel claim to be a BW they have the audacity to say they belong to the BW Plus family. The only redeeming quality is that it is downtown - sort of. Front desk check in not friendly and certainly not helpful. Fortunately the check out person was much better. I made a request for hangers, they came over an hour later. I also informed the front desk that the bathroom sink was not draining properly - it was never dealt with. The room we had, although on the top floor, overlooked the parking lot where motorcycles were revving engines. To add insult we had to pay for parking and breakfast was not included as it was at every other BW we have stayed at even if we did not always partake of it. The only 'amenity' we used was the laundry facilities which must only be cleaned by guests who bother to check the lint trap in the dryer - like me. No pool but there is a VLT (I had to ask what that was). As for the beds they were alright but only double beds. Yes, that was listed, as was paying for breakfast, but the whole experience was just so unexpected and we were there for two nights. My daughters and I were sorely disappointed with this hotel and I will never recommend it.
"fly with best western"
05/18/14 Paul B carrying place ontario, Canada
if you are going to fly from Toronto this is the hotel to stay at great room , facilities, staff and a morning paper. they pick you up on time and take you to the airport and pick you up on time and take you to your car great service in a time (2014) when it seems to be lacking
"Great Hotel to Stay"
05/08/14 Barbara H Brampton, Canada
The Best Western Charter House Hotel in Winnipeg downtown area, met all my requirements. It was a great location for everything that I wanted to do and also in walking distance of everything as well. The hotel was clean, the staff were friendly and all very helpful. The rooms, restaurant and the bar/lounge were all clean and comfortable. I would not hesitate in any way to stay again at this hotel in Winnipeg..
05/07/14 Kevin P Burlington, Canada
Wow! The check-in was an experience. I asked why there was white out on the reservation print out and a new price had been inked. I asked are the internet reservations more costly and I was told by the manger on duty that if I wanted a better price I should have called the hotel directly. I was flabbergasted! He said that's the way it is. The elevator button on the fifth floor was held by black tape. And when it was fixed it pointed 45 degrees to the right. This elevator now has a new route. The floor numbers inside one elevator did not work. You had to wait for the door to open to confirm what floor you were on. The room hairdryer was spewing something black that made a deposit on the cradle. Not cleaned before I got there and still there when I left. Even after bringing it to the attention of the general manager. The plug in the bathroom was upside down. Therefore the dryer plug would not stay in properly because it is a bulky GFI type plug. The coffee maker looked as if it had soup in it. The GM did provide a new one. There were other issues during my stay not mentioned. I asked if this property was scheduled for demolition and the reason for the state of disrepair. I was told it was scheduled for expansion. Good Luck with that!!! A hotel that is run by a general manager that doesn't give a damn won't be well attended anyway because no one else working there will give a damn either!! I won't be back !!
"What if there was a fire and no one told you"
05/04/14 gottcoke Hemet, California
My wife and I decided to drive up with our adult son from his home in North Dakota to Winnipeg to just visit. We found best western on GPS and figured we couldn't go wrong. As we pulled in driveway we couldn't get around 5 or 6 vans full of carpet dryers and carpet vacs. We noted window blown out in upper floor and TV camera taking pictures of hotel. Asked desk clerk what was going on and he said they had a ISSUE. We were given room on 4th floor and when we arrived on floor, we were meet by a pile of rolled up carpet that we had to hike over. It was not something you want to face after driving 6 hours. We could smell powerful smell of carpet cleaning solution and smell of wetness. Our room was far enough from ISSUE that smells were not a problem in our room. We had not noted what floor blown out window was on so we assumed that problem was on upper floor. Rooms are nice but we had to plug in lamps and tv because they were unplugged. I don't know if it was because of ISSUE or prior guest plugging in devices. Walked down hall and found the ISSUE room is on our floor. After reading local paper the next day, we found that there was a fire and it would have been nice to know this before hand. Assume that fire sprinklers went off and caused water damage and blown out window is still mystery. Saw sign on door that fire system is turned off. Will be contacting Best Western about that. Does any one remember the MGM fire. We all slept ready to get out at anytime. If there was a fire once, why not again? If you stay here, be ready to get out at anytime! Still bugs me about the carpet pile. Don't rent out floor until it is safe to walk through.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )