$9/day extra charge to park in front of the hotel.Genuine Hotels.com guest review
"nice place to stay"
I would stay here again. Very central for downtown. Down side we had to pay for parking.Genuine Expedia guest review
"all in all pretty nice"
hotel staff was great and hotel kept in good condition. very accommodating, would recommend to anyoneGenuine Hotels.com guest review
Very comfortable. Enjoyed King size bed. Could improve furniture, some pieces well used. Door needs adjusting, jamming when closing and opening.(room523) Coffee maker just 1 cup, should be 2 or more. Using microwave stand for fridge and coffee maker not suitable. Have to move it to plug fridge in, and with coffee on top cord barely reaches the extension […] outlet. Front desk staff and manager very good. Coffee shop and lounge staff good. Very clean. Would certainly stay there again! ( VIP rates? ) Read moreGenuine Hotels.com guest review
"1 out 10"
Pictures look better than hotel is. Would not refer to anyone ever. Old say the least and out of date not maintained at all.Genuine Expedia guest review
"Free transport to and from the airport."
The staff were very friendly and accommodating. The inclusion of a direct phone at the airport to arrange the free collection by the hotel vehicle was a very grateful surprise as most of the airports in Canada are a long way from the city.. They also returned me to the airport on departureGenuine Hotels.com guest review
"Need More Blankets Available!!!!!!!!!!"
The checkin was good. But having to pay for parking is inconvenient. Also there were only sheets on the bed. They did not have a quilt on top of the bed.Genuine Expedia guest review
The staff were excellent, very helpful! I would stay here again.Genuine Expedia guest review
I was informed it would be a non smoking room as most hotels are now if not all. The rooms still smell like smoke as if someone had been smoking in them and the staff acted surprised when informed by me. Obviously they have not fully cleaned the room and need updating as the rugs and walls still hold the smoke. The maintainence and cleanliness of the […] rooms are obviously an extreme disappointment. The clientel of the hotel are sketchy at best not family friendly. Read moreGenuine Expedia guest review
"Great stay but wifi bad..."
The staff were excellent. The only complaint I have is the wifi was so bad... The login page did say there was a bandwidth restriction, but I couldn't load a YouTube video or download an app on my iPad. Coming from a city where free wifi is everywhere, it's probably a Winnipeg thing... Cause even the wifi at the two local Starbucks was bad (and it wasn't […] just me). Otherwise hotel was great. Restaurant was very enjoyable too. Read moreGenuine Hotels.com guest review
"No Hot Water!! $10 charge for parking!!!"
The room had recently new carpet in the room and hallways (makes me wonder about bedbugs), the trim was not even put back on in parts of our room. The next morning when I tried to get a shower there was no hot water and to top it off when I checked out they charged $10 for parking which they did not inform me about when they gave me a parking pass the […] night before. It really made me mad because I opted to stay here because another hotel charged for parking...big mistake! I won't stay here again. Read moreGenuine Hotels.com guest review
"Charter house downtown winnipeg,mb"
I really didnt mind it.Genuine Hotels.com guest review
I would not recommend this hotel to any family or freinds do to the fact that the beds were small. The rooms still have the smell of smoke in them.Genuine Expedia guest review
I would definately go again.Genuine Hotels.com guest review
It was ok. But room service failed to restock tea and coffee. Bath products limited make sure you take your own soap etc.Genuine Expedia guest review
"Best Western Charterhouse"
Horrible bedding, bottom sheet too short and would come undone, the worst pillows ever. I went out and bought my own pillow. No hot or warm water in the morning. I would not recommend this hotel to anyone. The only thing going for it is its location if you need to be downtown.Genuine Hotels.com guest review
"NOT a good hotel"
Unless you like to be charged for something that you didn't do this is not the hotel to stay at.... customer service is rude and lots of attitudes... was accused of smoking in the room and even though i did not they tried to charge me with 300.00 charge. for one my husband can't sleep in a smoke filled room and yes i smoke but outside even at home... […] the girls noses need to be checked or else they need to have a much better team working at this location... but over all i will never stay at this hotel again and neither will my husband i like to be pampered when i go out special because it was my birthday..... If i had smoked in the room they would have smelt it through the whole room not just where i had hung my jacket and it would have come out to the hallway... this was the worst night of my life....... Read moreGenuine Hotels.com guest review
Une bonne expérience mais il y avait des travaux de rénovation. qui laissait une impression de désordreGenuine Expedia guest review
"don't charge same rate for unrenovated rooms & don't allow smoking"
09/04/14 estherfyk5458 Winnipeg, Canada
I stayed at the Charter House on Monday, Sept. 1, 2014. The 4th floor renovations are not complete, to say the least. The hallway carpet was wrinkled and tattered. The door was difficult to open and close. The back of the bathroom door was cracked and splintered at the bottom. The balcony overlooked the roof of the dining room and I noticed grass, moss and trees growing there. I am not impressed that it was the same price for both renovated and unrenovated rooms. There is a notice by the front desk that smoking is not permitted in any of the hotel's public spaces. On my way to my car, there was a woman smoking while sitting on the rocks in the hotel's front garden. If you are going to SAY no smoking, please enforce it.
"Nice location down town"
08/22/14 Ryan E Toronto, Canada
Quite happy with my stay, nice dt hotel near business and touristy stuff! Museums a few blocks, restaurants galore, small mall a block away! Hotel has restaurants, bar and casino room. Really helpful staffers and priced reasonably except the chicken which was higher than I was going to pay! ROOM was clean, bright, modern, overlooked a large building under construction 2 blocks away.
"Clean, quiet, good location"
08/13/14 camiam001 near winnipeg
Staff are very helpful and courteous. Cafe' was very good. Room discount on breakfast was appreciated. Slowest elevator that I've been in for some time but its only a few floors high. Good location, reasonable price. Would stay here again.
"Great Service, amazing fine dining and very reasonable"
08/12/14 Gladys T Regina, Canada
If you are going to Winnipeg Stay at the Downtown Best Western... Excellent Service, amazing fine dining, all rooms have a balcony, a small games room and very very reasonable... within walking distance from the Man Ledg, The Forks, etc. I give it a 5 STAR rating in all categories, Only down is you have to pay $10 a day for parking... but sooooo worth
"Stay somewhere else!!"
08/10/14 Elise A Winnipeg, Canada
Old and dirty hotel in a bad part of town. Rooms had an odour to them. Washrooms were clean but out-dated. Carpets in hallways were stinky also. Had to pay for parking on top of a hefty nightly charge and NO continental breakfast
"Decent Sleep, Poor Food"
07/16/14 hdeboer New Brunswick, Canada
The BW Charterhouse is located downtown. We expected to pay for extra parking which was no surprise. When we settled in to our spacious, comfortable quiet room, the front reception even called us to confirm every thing was to our satisfaction. We went to the restaurant downstairs for an inexpensive meal. (They have two restaurants on the premises.) My Chicken Roti was so salty I couldn't eat it and my husband's 1/4 chicken leg was stale. The waitress was kind enough to give us another option and offered a serving of chocolate cake. When we arose in the morning, the room coffee seemed very weak. I went down stairs to purchase coffee at the same restaurant we visited the night before. After paying $6 two take outs, it was just as weak as the room coffee. Funny how the small things about an overnight's stay can be a large disappointment.
"A pleasant surprise"
07/03/14 Dennis G Dauphin, Canada
I was just a little disappointed at the appearance of the exterior of the hotel. It looked fairly plain and generic. However, the lobby and the rooms were excellently appointed. We had a comfortable stay in a single-king room with balcony. The only other complaint we had was that our neighbours on the next balcony were rather loud, but that is minor.
"Excellent value in a downtown location"
07/01/14 Marget D Hanoi, Vietnam
My husband and I made plans to overnight in Winnipeg to see the Winnipeg Art Gallery and the Forks Market before continuing our trip. I chose the Best Western for location and because they also provide an airport shuttle. The lobby is nothing to write home about - but the desk staff on duty (Corrie) made us feel right at home, with clear directions for a choice of restaurants within walking distance (including the hotel Rib Room) and our visit to the WAG. The room was welcoming and well appointed - quality bedding, comfortable mattresses and fully supplied with fridge, etc. The a.m. desk staff were also pleasant and accommodating, immediately assisting with our requests (late check-out, storage of baggage, parcel in the fridge) with no sense of "oh, I suppose"... And the hotel channels included the FIFA game! What more could one ask?
06/14/14 chrissargeant35 Winnipeg, Canada
I was actually going to write a pretty decent review until after I checked out and remembered I had left a couple bottles of alcohol in the fridge. I called back to reclaim it and they told me they were almost empty so they dumped it. The housekeeping manager either flat out lied to me or one of her housekeepers lied to her. One of the bottles was almost completely FULL and she tried to convince me it was empty.... uhm no sorry, I know how much was in there. Don't leave anything important behind or the dishonest housekeeping staff may just feel like it is theirs. I'm not one to be mean to get my way but this really pissed me off. While I'm at it I should probably mention that there were a couple really gross looking bugs crawling on the floor also... Didn't really bother me but If you don't like bugs then I should probably let you know about that.
"Grant Prue made my trip GREAT!"
06/06/14 Joanny L Saskatoon, Canada
Ask Grant for anything and he will help you in some way. He has marvelous detailed knowledge of the city of Winnipeg. He will appropriately suggest alternatives if he feels you may be on the wrong track. Believe me, why not take advice from someone who actually lives here? He comes up with special ideas and really, he is a specialist at what he does and because of that, the service he offers is spectacular. Thanks, Grant. You made my stay at the hotel special. Because of your knowledge of the city, I was able to find some great spots to visit when I wasn't working! Cheers!
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