All hotels in Indianapolis, Indiana, United States of America
1 room, 2 adults
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2311 N Shadeland Ave, Indianapolis, IN, 46219, United States of America, ‏‎855-238-1591
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3.7 / 5Good

Score breakdown (from 147 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    3.9
  • Condition
    3.7
  • Neighborhood
    3.5
3.0 / 5Good
"An average hotel"
We were given room 101, the heater/AC was very loud and noisy, making sleeping hard. The furniture did not fit the room, the computer table was jammed up against the bed side table. The TV screen was not opposite the bed making it hard to watch. This room needs attention. The staff was told of the loud heater on departure.
Genuine Expedia guest review
Other trip Apr 19, 2014
Mike
US
5.0 / 5Outstanding
"Indy cher concert"
So good! Bed was so comfy we couldn't get up! They were nice enough to let us have a later checkout time! Very clean, super friendly staff, and breakfast was great!
Genuine Expedia guest review
Other trip Apr 13, 2014
stewart
US
5.0 / 5Outstanding
"Different style room Very nice"
Noticed light out in bathroom at 9 PM maintenance came right up to fix it. Loved the Roman shades
Genuine Expedia guest review
Other trip Apr 5, 2014
jan
US
4.0 / 5Excellent
"Business Trip - One Night"
We had three adults on our trip and three rooms. The hotel was clean, all the needs for business travel. Great WIFI. Only issue was that one bed mattress was in very bad shape. We got in late so we didn't bother to complain.
Genuine Hotels.com guest review
1 night business trip Mar 26, 2014
John L
US
1.0 / 5Poor
"NOT what I expected from a Hilton owned property"
At first all looked good. Got into my room, toiulet was wabbly and it appeared thebe a new toilet by the ring of silicone on the floor. Next day when I flushed the toilet it leaked at the bottom of the base. I went tot he desk and asked for a repair. Also to flush the toilet you had to hold the handle down. If you ever worked on a toilet you know this is a simple adjustment of the chain on the lever. That night came back from hard day of work wanted to clean up, used the toilet. When done toilet water on the floor. Chain was not adjusted either. I went back to the dest demaned a new room. I got a new room but a cheaper room then I had. As I had booked through Hotels.com, they could not give me a refund of the difference. Clearly the maintenance crew is underskilled. Question before booking this location. I will be returning to this area again but I will stay elsewhere.
Genuine Hotels.com guest review
4 night business trip Mar 9, 2014
Gary S.
US
2.0 / 5Fair
"Very disappointed"
The hallway smelled like cat urine and this hotel just didn't seem clean at all.
Genuine Hotels.com guest review
2 night trip Feb 28, 2014
A Traveler
US
3.0 / 5Good
Room was nice. Service good. We stayed on the 3rd floor and the whole floor smelled bad! Smelled of cat urine. Not good. Thankful the room didn't smell too. Other people noticed and said the same thing.
Genuine Hotels.com guest review
2 night business trip Feb 24, 2014
Bryan
US
4.0 / 5Excellent
"nice"
Close to restaurants n shopping. ..close to hwy...nice front desk clerk...place was clean...hot tub was out of order n pool area was freezing. ...
Genuine Hotels.com guest review
1 night family trip Jan 17, 2014
nikki
US
1.0 / 5Poor
"Worst Hampton EVER!"
The people that run this hotel should not be working there... Customer service was awful... The pool was closed the whole time I was there and this was the reason I picked this hotel to begin with... You can imagine the looks on my children's faces when we were informed by the front desk the pool is closed indefinitely. I had a 2 night stay and the maids never came in and replenished the towels or made the beds... The food at the breakfast buffet was terrible. The food is usually exceptional when I stay at a Hampton.
Genuine Hotels.com guest review
2 night trip Nov 22, 2013
Chris
US
5.0 / 5Outstanding
"great place to stay in Indy!"
The hotel was clean and the hallway outside our room smelled fresh and clean. Our room was clean and comfortable. The decor was cozy and inviting. Our bathroom was clean and roomy. The morning breakfast buffet included hot food items, as well. The staff maintaining the breakfast area did an excellent job of replenishing items and tidying up. All the staff we encountered were pleasant. We will definitely stay here again on our next visit to Indy.
Genuine Hotels.com guest review
2 night trip Nov 15, 2013
traveler
US
3.0 / 5Good
"Close to Highway Exit"
We have stayed in several Hampton Inns on this 3 week vacation. This one was not as nice as the others. We had no ice on our floor....the first floor....and no kleenex in our room...they brought it later. In the morning for breakfast they were out of pastries....bread....milk.. and the orange juice machine was broke...only water was coming out. Breakfast was served from 6:30 am to 10 am and we were there before 9 am. A large group of guest came in after we did and didn't have much to pick from. Everyone can have a bad day....so we did not say anything to anyone....just left. We would not stay here again.
Genuine Hotels.com guest review
1 night trip Oct 20, 2013
Wideman
US
5.0 / 5Outstanding
Hotel was clean, staff very friendly and breakfast was good.
Genuine Hotels.com guest review
1 night trip with friends Oct 12, 2013
Mrs Holmes
US
3.0 / 5Good
"Easy access from highway 70"
The staff upon arrival were very nice. Hallway to room had a large leak area that was covered with a towel and smelled sour. I was in a handicapped room with a larger bathroom. The room had been fitted with new cabinetry which was a nice start to upgrading. Bed was comfy with various pillows to choose from. Unfortunately, the shower leaked all over floor even after several attempts to keep curtain closed. May have been partly due to lower placement of shower head for handicapp access. Toilet required extra time to keep lever down in order to flush. Breakfast was usual fair. Overall feel was that the staff were great but the hotel was a mix of new and old ( in some cases dirty furnishings and carpet).
Genuine Hotels.com guest review
1 night trip Oct 8, 2013
Lisa
US
3.0 / 5Good
"review"
It was average; similar quality in the area is achieved at a lower price. Thusly, I am not looking at Hampton Inn as my first choice for this area.
Genuine Hotels.com guest review
2 night trip Oct 9, 2013
drew bo
US
3.0 / 5Good
"Good hotel, but..."
The hotel was fine, but there were people constantly roaming the hallways through the night. There was also a very weird smell that was quite sickening. The smell was not there the whole time, but started sometime during the evening.
Genuine Hotels.com guest review
1 night business trip Oct 10, 2013
A Traveler
US
3.0 / 5Good
"Only Hotel in range with a Hot tub!!!"
Upon arrival Hit Tub Notice on Desk Out of service. ( was the only reason for booking a stay here) NO fan in Bathroom ( very humid and unpleasant for mirror use)
Genuine Expedia guest review
Other trip Oct 9, 2013
A Traveler
US
1.0 / 5Poor
"Bad Management, don't stay there"
really bad experience, treat guest differently if you booked from Hotels.com. very disappointed at this hotel, which carried Hampton Inn 100% guarantee promise, total lie!!
Genuine Hotels.com guest review
1 night trip Jun 21, 2013
wendy
US
5.0 / 5Outstanding
"Wonderful !"
Our stay was great , only 2 complaints 1) we were charged a extra $50 when we checked in ( for movies or damages ) which we understood that , but it was no where stated in our paperwork. 2 ) the pool was closed our entire trip ( we already knew hot tub was being renovated ) was opened Sunday when everyone checking out . other than those 2 things trip was great... very clean ,very friendly.
Genuine Hotels.com guest review
3 night family trip Sep 19, 2013
A Traveler
US
3.0 / 5Good
"Convenient to I 70E in Indy"
Very handy location. We had business between Shadeland and Rural St but didn't want to stay downtown. This location was great for us.
Genuine Expedia guest review
Other trip Aug 30, 2013
Etiwanda
US
3.0 / 5Good
"Hampton Inn East in Indianapolis"
Facility is nice and clean and pleaseant. Desk clerk Kaia at check in was super. Called a couple of nearby restaurants to see how late they were open because we checked in at 10p. Also gave us a 2 pg list of local restaurants. Staff at breakfast buffet was proactive and helpful and did a good job of keeping up cleaning after people and replenishing food. Parking was good. Everything was super except for the beds. Tiny square pillows that were like having no pillow at all once youl lie your head on them. Mattresses were really uncomfortable. When I sat on the bed the mattress slide sideways about a foot. Despite everything else being excellant the quality of the bed would keep me from staying there again. Also makes me wonder if the same beds would be at other Hampton Inns.
Genuine Expedia guest review
Other trip Aug 25, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel...if you have four people in the room"
The room we booked said it had occupancy for 5 people and rollaway beds were available on the hotels.com site. The hotel did not have such rooms. We asked at the front desk, but they said the hotel didn't even have rooms that could accommodate 5 people. One of our guests had to sleep on the floor. The hotel itself was nice, but don't expect five people to be able to share a room comfortably.
Genuine Hotels.com guest review
1 night trip with friends Aug 14, 2013
A Traveler
US
2.0 / 5Fair
"Race Fan"
Hot Tub in-op.. Hall had a bad smell. Grounds dirty. Staff unfriendly. NOT AT ALL UP TO HAMPTION INN STANDARDS.
Genuine Expedia guest review
Other trip Aug 20, 2013
Greg
US
4.0 / 5Excellent
"Good food"
Had a good breakfast buffet. Also a very friendly staff.
Genuine Hotels.com guest review
2 night family trip Aug 7, 2013
A Traveler
US
4.0 / 5Excellent
"Decent place to stay good value"
We stayed here as a stop on our way to another destination. The room was quite nice, the bathroom was outdated, but other than that, a nice room. The free continental breakfast was a nice bonus. Overall a decent place to stay right off the highway. I would stay again.
Genuine Hotels.com guest review
1 night trip Aug 9, 2013
A Traveler
US
4.0 / 5Excellent
"nice place -"
its a very nice hotel and right off the expressway too. Places to eat and about 12-15min from downtown drive time
Genuine Hotels.com guest review
1 night business trip Jul 26, 2013
A Traveler
US
3.0 / 5Good
"Close to Indy"
The hotel was ok. It was close to Indy and our room was fine but the rest of the hotel was just ok.
Genuine Hotels.com guest review
1 night family trip Jul 23, 2013
Pam
US
3.0 / 5Good
"Bad"
It took us like 30 min because our room wasnt ready. Then we did get to our room the beds lookedlike the jst threw the bed together smh! The whirl pool didnt work and when we went for breakfast at 9 nuthin was left and they didnt refill amd breafast was supposed to be untill 10
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
US
2.0 / 5Fair
"Police Activity -Panhandled in Parking Lot"
We have stayed at this Hampton Inn many times while visiting relatives on the east side of Indianapolis. Our arrival surprise at the hotel this visit was a police car at the entrance with 4 or 5 gentlemen being questioned by a police officer. The following morning I drove to Starbucks on Shadeland only to be startled by a panhandler when I returned and exited my vehicle. I was told other guests had been approached as well. We will not return to this hotel.
Genuine Expedia guest review
Other trip Jul 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Great overnight stay"
Room was very clean. Hotel was clean and staff were very friendly. Breakfast was a good value.
Genuine Expedia guest review
Other trip Jun 29, 2013
A Traveler
US
3.0 / 5Good
"Almost"
The rooms were nicely remodeled, although we were wrongly told by hotels.com that the sleeper sofa in the king suite was separated from tjr rest of the room by a door (we explicitly asked this), and we had to purchase an extra room because it wasn't. Breakfast also was nice. The pool area, however, was in desperate need of attention, and had even turned green and slimy by our second day. Additionally, there were no pool towels available, and we had to run to the desk dripping wet to make a second request after waiting about 40 minutes. The hot tub was out of order (green and slimy) our entire stay. Additionally, we had no hot water for showers our 2nd afternoon, and maintenance never came even after 2 requests. I found the poor service particularly disappointing since we paid for 3 rooms for 3 nights.
Genuine Hotels.com guest review
3 night business trip Jun 19, 2013
KB
US
2.0 / 5Fair
The hot tub was out of service by order of the health department. It looked like a cess pool and it appeared as though management was not in a hurry to get it fixed. I wiil ot use this hotel again.
Genuine Hotels.com guest review
2 night trip Jun 18, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel room size great, staff friendly."
We needed a place to sleep for the night so our expectations were low - cleanliness and a good bed were the necessities. We were quite pleased with the room size, the bed, the staff and the little extras in the room - hair dryer, ironing board and iron, number of pillows, quality of towels, lotions and shampoos. Just great.
Genuine Expedia guest review
Other trip Jun 16, 2013
sally
US
4.0 / 5Excellent
"recent stay"
Overall good stay, location was sketchy.
Genuine Hotels.com guest review
2 night trip May 3, 2013
Chris
US
3.0 / 5Good
room needed lots of maintenance. Walls were dirty and needed paint, light dint work, toilet ran constantly, shower curtain was to short and flooded the room, bathtub had a big chip in it.
Genuine Hotels.com guest review
1 night business trip Apr 23, 2013
greentween
US
4.0 / 5Excellent
"Hampton Inn - Indy East"
Nice hotel right off highway. Very comfortable bed, and clean & updated bath. Only suggestion would be tv stations - need Disney Channel & TBN or Daystar. Most stations not appropriate for kids.
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
Rose
US
5.0 / 5Outstanding
"Nice place"
The place was clean, staff was friendly, and the breakfast was good.The location was very convienent to our purpose. The only problem was that there were no side walks. I like to walk around the area, which appeared to be safe, but there were no side walks or even road shoulders so it would be hard to walk to your destination.
Genuine Hotels.com guest review
1 night trip Apr 20, 2013
V A
US
4.0 / 5Excellent
Our stay was ok. The room was supposed to suit 5 (2 adults 3 children) comfortably but it was very small. The first day we stayed overnight there was no one who cleaned our room. When we left that morning housekeeping was on our floor. We returned about 5-6pm that evening and our room was just the way we left it. We told the front desk and asked for clean towels but no one sent them to us. My husband returned about 11:30 pm and on his way up to the room he had to ask for clean towels again. I was VERY disappointed in this one area.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Very satisfied - would definitely stay again"
Stayed here during a night in Indy with my family. Everything was great - my kids loved the pool, staff was friendly, room was comfortable. Felt overall it was a great value.
Genuine Hotels.com guest review
1 night family trip Mar 29, 2013
Kristi
US
3.0 / 5Good
"Nice room, but small, and noisy"
The staff were friendly, and it was a nice clean room. However, the rooms are too small for a family and as far as I know they only offer double beds, which for two normal sized adults can be a tight squeeze. The place was also noisy- you could hear everything next door and in the hallway. There wasn't enough seating at the breakfast nor did they seem to provide high chairs.
Genuine Expedia guest review
Other trip Mar 25, 2013
Stacy
US
1.0 / 5Poor
"never again!!!"
this was the worst experience i have ever had in a hotel! first they did not have the type of room we booked so they put us in a different room with a rollaway bed we said we were going to need some extra blankets for the rollaway and the pull out and we were told they were in the wash and would be brought up when dry. later when we got back to the room there were no blankets so we asked for them again and were told they were out of them, but if we needed some they could get us extra towels instead. SERIOUSLY what kind of hotel doesnt have enough blankets.
Genuine Hotels.com guest review
1 night trip Mar 22, 2013
ashley
US
5.0 / 5Outstanding
"Great place to stay"
This was a very nice hotel. The room was very clean and the breakfast was wonderful.
Genuine Expedia guest review
Other trip Feb 25, 2013
David
US
4.0 / 5Excellent
"Very Nice"
We were not at the hotel long, but it suited our needs just fine. Comfy bed, room size was good, decent breakfast although the warm things were a little cold, and convenient location.
Genuine Hotels.com guest review
1 night business trip Feb 1, 2013
A Traveler
US
2.0 / 5Fair
"close to destination of family"
I called the property directly requesting a handicapped room with 2 beds. I was informed that my request would be put with my reservation. Upon checking in I was informed that the only handicapped rooms the property had were a king bed and none were available. At 10 in the evening there was not much to do but deal with the situtation. I spoke with the mgr in the am and he didn't seem to be too concerned with the situation and offered nothing to remede the problem. A school bus parking lot is directly behind the property and the beeping of school busses backing up after returning form their route was quite annoying. I doubt I will stay at a Hampton Inn again if I have another choice.
Genuine Hotels.com guest review
1 night trip Jan 15, 2013
tom
US
4.0 / 5Excellent
"A surprising Gem"
The reservation was made on line through my office - the location was a little bit out of the way from my business destination but local expessways made it very easy to connect. The hotel is newly decorated - clean - and the staff could not have been more pleasant and accomidating. The location was not that great - but I found a Texas Road House nearby and had a great meal to end my day. The bed was comfortable - had internet access and great space to get some work done in my room. I was pleasantly surprised. Plus got to use Hilton Honors for additional points.
Genuine Hotels.com guest review
1 night business trip Jan 9, 2013
A Traveler
US
3.0 / 5Good
"Okay but not fantastic"
We tried to enjoy the lobby for a late night discussion with colleagues but the loud noise from a portable DVD player used by another person in the room made this nearly impossible. The hotel clerk was friendly but did nothing to discourage this loud noise. The room was small but clean. Okay for a brief stay. Not a destination I would want to rebook.
Genuine Hotels.com guest review
1 night business trip Oct 9, 2012
Mike
US
4.0 / 5Excellent
"Nice room"
Very nice room. Very quiet. Friendly staff. Only issue I had was that the outlet in the bathroom wasn't working right. Would definitely recommend."
Genuine Hotels.com guest review
Business trip Oct 5, 2012
Andy W.
US
2.0 / 5Fair
"disappointed"
I went by the pictures of the motel and the room on the website , we were totally disappointed on the size of the room , the beds were uncomfortable,the exhaust fan in the bathroom did not work and the hot tub was roped off , they told us not in working condition
Genuine Hotels.com guest review
Family trip Oct 3, 2012
mike
US
5.0 / 5Outstanding
"Immaculate!!!"
The hotel rooms, lobby, pool area and hotel grounds were exceptionally clean. We enjoyed the accommodations as well as the hotel staff.
Genuine Hotels.com guest review
1 night family trip Sep 22, 2012
Marilyn
US
5.0 / 5Outstanding
"SUPER GREAT EXPERIENCE"
truly superb in every aspect, super comfortable and CLEAN room, staff was so helpful, they even gave me a bottle of water with my keys and printed directions to where I needed to go, could not be better!! Thank you !!
Genuine Expedia guest review
Other trip Sep 22, 2012
e.
US
3.0 / 5Good
"Not good enough."
I have stayed at another Hampton refresh hotel. I thought I knew what to expect. I was wrong. Why put flat panel TVs in your rooms if you don't offer HD programming? Waste. I chose this hotel because it was one of very few hotels in Indy with a whirlpool at this price level. It was broken. Really? I also chose because of the hot breakfast. I had eggs and two kinds of sausages in Sandusky OH. In Indy, a capital city, I had out-of-a-can sausage and gravy and fried potatoes. The seating area next to breakfast was not big enough. Not enough tables. There was a large party there and even after they were done they just sat around and took up space. The hotel crew did nothing to push them out. The fan in the bathroom didn't work so it fogged up when showering. Needs new management.
Genuine Hotels.com guest review
1 night trip Sep 8, 2012
Nick
US
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