Terrible service.With 3 kids,we ran out of towels at 8:30.Waited until 12:00 to get more and 5hen had to settle for half dried towels out of the dryer.Genuine Hotels.com guest review
The hotel staff was AWFUL outside of housekeeping the lady was really sweet check in was at 3 but they didn't give us a room until 3:45 but once we got upstairs we found that she had just gone into the room to clean it so we had to wait in the hot hallway with all of our bags until the room was clean. The front desk clerk was rude and so was the MOD […] I'll never stay here again Read moreGenuine Hotels.com guest review
This hotel was nothing like what was explained or shown on the listing.Genuine Hotels.com guest review
The hotel itself was fine. No complaints. Getting there will be your worst experience. Or maybe I just don't understand Augusta.Genuine Hotels.com guest review
"Hmmm who cleaned the pool?"
The bed was so comfy but there it ended. Our room had not been vacuumed or dusted and had to complain twice before anything was done and them there were no towels left. The breakfast did not have enough food for the amount of people and the waffle iron needs to be repaired or replaced. The tiles in the pool were filthy and I spent time cleaning about […] half of them. Read moreGenuine Hotels.com guest review
My family has stayed at this hotels numerous of times. This was a disappointing trip. We check in everything was great get to the 5th floor the air does not work in the hallway. Get into the room turn on the TV the volume was loud and could not be turn it down by remote or on the TV. There were not enough towels. I went down stairs to get an extra towel […] but there were no more towels. I also requested someone to look at the TV. They sent someone but all they did was push the volume down hard and it went down some for them but not for us. Later we found out the buttons on the TV was off. I went into the bathroom later to wash up at the sink never got the hot water to come through. By this time, I was tired and just ready to go to bed so I did not complain about it. The next morning was no better as went to breakfast, there was not as nearly enough food, and breakfast did not stop until 9:30. This experience was not what my family and I was use to when staying at this hotel. Read moreGenuine Hotels.com guest review
"Great rooms for price"
Clean, great rooms. Only thing is the area outside of hotel looked very vacant unkeptGenuine Hotels.com guest review
Had an issue with the hot water, was promptly moved to another room.Genuine Hotels.com guest review
Changed rooms three times. One was flooded, the other just nasty ( I have pictures). Would never stay in another one again.Genuine Hotels.com guest review
"u get what you pay for"
I would not book another Baymont if the experience is the same. Arrived at the hotel and could not get in a room because the manager was not available to overwrite the the handicap room that they had booked me in. Waited for 30 minutes only to still be in the same room that was book initially. The shower head was broken so I am not sure how someone […] with a wheelchair could even shower. The bed was about 4 feet off the floor so not sure how a handicap person could even get in the bed. I am not handicap so I was able to get into the bed. The room was quiet though. Read moreGenuine Hotels.com guest review
I prepaid my reservations online which was non-refundable. The price was reasonable and we had a group block of about 10 rooms. I understand it was Master's weekend and perhaps the staff was overwhelmed but they should have been prepared for the high volume. I arrived late about 9pm in the evening, therefore I didn't expect to have any issues with the […] room being ready. Little did I know that quite of few other patrons in our group had already encountered problems. I checked in and was assigned a room. I went to the assigned room open the door and was caught off guard when I saw the bare mattresses of both beds and the linen on the floor. We told the staff about the condition of the room and was assigned another room. We got settled in the room and shortly after went to bed. About 11:30 pm while I was asleep, I heard a knock at the door but wasn't sure they were knocking on our room. After the second knock I went to the door and found I believe the relief desk clerk apologizing for disturbing us so late. She ask did we check in today because she didn't show the room assigned to anyone. I explained the problems and how we were assigned the room. She again apologized and left. Read moreGenuine Expedia guest review
"Better than we expected as we drove up!"
Everything was clean and comfortable and the staff was cheerful, personable and professional. Only thing we might suggest is a small waste basket under the sink.Genuine Hotels.com guest review
"Nice location to where I had to be."
I was without a do not disturb sign and housekeeper kept knocking on my door while tried to sleep. Sleeping during the day and working nights makes it hard to sleep as it is. I mentioned I had no sign to the front desk they told me just let them know next time and they will be sure to get me one.Genuine Expedia guest review
"All I can say is terrible!!"
They did not clean the room for two days. Called down to the front desk everyday for a wake up call and never got one. We never had clean towels in our room so that was another daily call to the front desk.Genuine Expedia guest review
The hotel is nice just you had to wait on someone to open your door all the time and if you leave your room you couldn't close the door because you wasn't sure if someone was at the deskGenuine Expedia guest review
Imagine being woke up at 9:30 AM with constant knocking at the door by the maid. Then, you finally realize someone's coming into your room because your not awake enough yet to answer the door. They were literally coming into my room while I was still in the bed! If this wasn't enough, imagine this next. It's 10 AM, I'm in the shower. Suddenly, I heard […] someone outside once again knocking so hard on the door it sounds like their beating the door down. Finally, I had to literally step out of the shower, still soaking wet, in fear of them letting themselves in. I asked what they wanted this time, while explaining that I was in the shower. A male voice tells me, he needs to come inside and get my linens. Again, I tell him, I AM IN THE SHOWER, NAKED! "oh our maid staff is female, just go ahead and let them in to get your linens." I'm shouting at this guy, "absolutely NOT!" Lastly, 11 AM, this same guy shows up knocking, while I'm getting my luggage zipped up asking if I wanted to extend another night! He was actually going from room to room with a paper and pen to ask people this! On my way out I was greeted by some nice people on the elevator, and asked them if they had a good stay because I was wondering if it was just me.. It was not just me. I can't imagine how this place stays in business. They are lucky they have business from the tree and electrical company's booking up all the local hotels due to the recent ice storm. Never again is all I can say... Read moreGenuine Expedia guest review
Horrible service horrible everything never Goin back to the baymontGenuine Hotels.com guest review
"Nice enough hotel but not for business travelers"
The hotels fixtures and soft goods are above average and when I arrived was pleased. The location is not good, with no restaurants in the imitate area. It gave me the impress of being in a non-retail business area. However access to the interstate and only one exit from restaurants made this a non-issue for me. The plus side is it is quite. The breakfast […] was the average affair with very unenthusiastic help servicing it so expect it to be missing spoons, out of your favorite cereal, not very clean and with no one around in attendance or when they are they are looking bored and wanting to be somewhere else. From a business standpoint if you use VPN to secure your communication DO NOT stay at this hotel. They have a fire wall that will attach VPN communications and will slow you down to crawl with VPN. I called their tech line and they advised they knew of the issue and would look into it. The next day I called back and asked what they had decided and they advised they decided that because it only affects business customers with VPN it was my issue, the real rub was they did not even bother to call me back with this news. The next morning I drove about 1 mile away and continued my stay in Augusta with no internet issue at that hotel. Read moreGenuine Hotels.com guest review
"Not what it used to be."
I stayed at this location before. A year or so ago for several weeks. The location was fine. This time had a very bad experience. There was no Heat in my hotel roomy he first night. They couldn't switch my room. They second night there was no Hot water…. I bring a crew of guys to a hotel for a couple of months at at time. I could be a big customer for […] them. I don' think they really cared.. Read moreGenuine Hotels.com guest review
"Very run down"
Shabby and run down is the best I can say about this hotel. Not a reflection of Hotels.com. SBGenuine Hotels.com guest review
"close to things you will need"
good hotel for the price. Staff is always helpful and will stay there the next time i am in that area.Genuine Hotels.com guest review
The biggest negative was little to no hot water. In the morning the water was lukewarm & quickly turned to ice cold. The reason given was that the hotel cannot accommodate with the hot water when it is at full capacity. Apparently the hotel was full was with contractors after the recent ice storm. It could have just been my room but it was a definite […] negative. The biggest plus was that the front desk was friendly. The bed was also comfortable and it was quiet. Read moreGenuine Hotels.com guest review
Very nice.. I've stayed here more than once.Genuine Hotels.com guest review
"Best stay yet"
We stay here regularly. The3 hotel has completed renovations and upgrades and is now very pleasant. The beds are super comfortable and people very friendly. The breakfast is great. Very clean.Genuine Hotels.com guest review
This hotel have down graded a lot. The hotel smelled awful. I booked expecting two queen beds, my room had two twin beds... also the room was extremely hot, when I went to turn the air on, the unit did not work...the staff could care less about our stay being comfortable... I will never go back. ...Genuine Expedia guest review
"Might want to look elsewhere"
Reminded me of back in the day when I was living on a budgetGenuine Expedia guest review
The room and hotel overall were okay, 3 on a scale of 1-5. The first night wasn't very nice ... the air conditioner wasn't working properly so we were a bit uncomfortable. And, the cable AND internet service were out. The second and subsequent days were better ... cable and internet were restored. The "free breakfast" was a joke ... Waffle House isn't […] far away. Read moreGenuine Expedia guest review
Front desk was awesome. Room keys did not work properly. Shower temperature lukewarm. Ladybugs everywhere. Fire alarm kept going off, not the way you want to be awakened at 3am. sound to television kept going out- solution was to turn t.v. Off then back on again, after 3 or 4 times it was okGenuine Hotels.com guest review
"Great Customer Service"
The staff was really friendly. The room was clean and the bed was really soft.Genuine Hotels.com guest review
"Nice hotel, near I-20"
It was my first time staying here, nice hotel near Washington Rd and I-20. Very convenient.Genuine Expedia guest review
"Not the 4 seasons but still great"
Only complaint was the hair dryer in the bathroom didn't work and my girlfriend had to have wet hair in the cold weather. Tv was great. Room was clean. Microwave and fridge both worked great also.Genuine Hotels.com guest review
"reasonable rates/ good quality"
We like to stay here when we visit family in the area because its affordable, clean and the free breakfast is more than just cereal and bagels. The staff is generally friendly and accommodating. Overall quiet.Genuine Expedia guest review
"Impressive, especially for the price."
I'm not a lengthy review writer, so suffice it to say I enjoyed my brief stay here. The hotel is not brand new, but the upgrades made were good choices. There's nice hard wood on the ground floor, the hotel appears very clean and the bathroom was upgraded nicely. The only thing I noticed was the carpet on my floor (4) was not particularly attractive […] and could use replacement. Besides that, the bed was VERY comfortable, and the free wifi and breakfast were both great. It is the perfect place for budget-friendly folks that don't want to sacrifice comfort, and I would definitely stay again. Read moreGenuine Expedia guest review
"great hotel for price"
We have to go to Augusta GA often for my step children. For the past 4 years, this has been the only hotel we stay in. The friendliness of the employees and the actual breakfast are enough to overlook the neighborhood close by and the condition of the hotel. It is always clean and they have started upgrades.Genuine Hotels.com guest review
"Only lukewarm shower"
This is my second stay at this hotel and location. I was really looking forward to a nice hot shower before I left in the morning, but it was only lukewarm and continued to get cold. I also found it hard to navigate around that area with all the expressways surrounding the hotel. Other than that, it was okay. I come to Augusta often, and will try a […] different hotel next time. Read moreGenuine Hotels.com guest review
The hotel was very nice,clean and the room was great. The bed was comfy and the staff was nice. I had trouble with the internet. It kept kickung me off. I do plan to stay again.Genuine Expedia guest review
"Awesome hotel...great price!"
This is my second stay this year and they didn't let me down. The staff was pleasant and accommodating. The rooms are spacious and clean. We loved or stay and plan on making The Baymont our permanent hotel.Genuine Hotels.com guest review
Fairly new hotel near the highway but had to figure out how to get to the hotel from the highway. Lobby was clean and basic. The carpet in the hallways has some stains, which did concern me as I walked to my room. My key didn't work on my first assigned room, after 2nd attempt I was assigned a different room. I love the room. No stains, big bed, nice […] TV, cable, ironing board, etc. I think that the pillows need to be upgraded, it was like sleeping on little bean bag balls. In some reviews I read that there was no hot water. In my room I thought the same until it dawned on me that the hot and cold water may have been connected backwards, tested my theory and I was right. Also, you must let the hot water run for a while so it can reach its maximum temp. Customer Service was nice and responsive, housekeeping was also nice. 3 stars for the lobby, hallways and elevator. 5 stars for the room. Read moreGenuine Hotels.com guest review
The "fit and finish" of the hotel left much to be desired. The hallways and elevator smelled really bad. However, I'm used to hurting every morning when I sleep in hotel beds. The mattress at this hotel was extremely comfortable and I didn't ache in the morning. That in itself made this a great hotel to me.Genuine Hotels.com guest review
The hotel was ok, but it needed a lot of maintenance. The setting of the hot water was too low and this sometimes meant a cold shower. We had to request bath towels as none were left in our room the first night and the second night no coffee supplies were left in the room.Genuine Hotels.com guest review
"best hotel ever"
love very nice for money and looks like a luxury place i will be backGenuine Expedia guest review
Stayed 3 different nights, had to change rooms because tv wasn't working properly, also found blood stains on a pillow. Other than that stay was ok.Genuine Hotels.com guest review
I booked this hotel sight unseen. The price was very reasonable. The location of the hotel was directly off of the highway and easy to locate, this made it convenient. The staff at checkin were attentive and quick to assist. Though, once we got to our first room, we immediately were overwhelmed by the smell of cigarette smoke. It was so bad that I called […] downstairs and asked for a non-smoking room, to which they told me that they didn't have any. They did immediately offer to change us to another room, which we did. We did not experience the same odor in the second room; though, you could tell that there was something wrong with the door, as it seemed very loose. I think this just spoke to the condition of the hotel. There were small wear and tear issues, but nothing that caused me concern. We stayed the two nights and the room was quite comfortable. The rooms were cleaned the next day before our return, which is always nice. They offered a morning breakfast complete with eggs, sausage, cereals, juices, milk, and waffles. This was nice. The breakfast room was a little small, but it was never filled when we went downstairs to eat. The staff was all friendly and attentive. I would probably stay there again, because of the price. Read moreGenuine Hotels.com guest review
"First and last stay there ever."
When we first arrived to the hotel everything was fine. The problems didn't start until the morning after our check-in. When room service arrived we were still in the bed so at the time we told her nevermind. About 20 mins later while she was still on the floor we asked her could she come back just to change our sheets (since she didn't have to clean […] our room initially she should've been ahead of schedule). Her response was "If I have time I will" we even told her it was ok to just leave the sheets and we would change them. So upon arriving back to the room later the night we saw the sheets weren't changed nor were there any clean sheets left. I figure since we are PAYING guest she could have atleast left some clean sheets (We had no problem changing them ourselves). The next morning before check-out there was a roach crawling on the ceiling of our room and when I brought it to the manager's attention his response was "Oh". So yea next time I decide to get a hotel for the weekend I will just spend the extra money to stay at The Doubletree instead. Read moreGenuine Hotels.com guest review
"Very good for the price."
We checked in late on Friday for a one night stay to visit Augusta on Saturday. Was very satisfied with the room. Well worth what we paid. Breakfast was good the next morning and it was just a short drive to downtown Augusta.Genuine Hotels.com guest review
Spotless room. Super comfy bed. Soft linens. For the price I had very low expectations. I was pleasantly surprised. Just disregard the creepy side entrance to the building. :)Genuine Hotels.com guest review
The hotel was excellent.Genuine Hotels.com guest review
"Better Second Time Around"
I totally enjoyed my stay! Great customer service. Front desk personnel was friendly and helpful. I asked for a different room and one was given immediately with no complaint. Nice simple breakfast and loved the King sized bed. Would most definitely stay again.Genuine Hotels.com guest review
"not worth the discounted $20"
this is by far NOT a suite. The room is average with a nice bed and terrible microwave and fridge. There was little to no hot water. I will NEVER stay here againGenuine Hotels.com guest review
"overall good place"
It was a good stay here. Although the first room I had didn't have hot water and scent on floor was of weed. The second room was well worth it..Genuine Hotels.com guest review
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