Fairly new hotel near the highway but had to figure out how to get to the hotel from the highway. Lobby was clean and basic. The carpet in the hallways has some stains, which did concern me as I walked to my room. My key didn't work on my first assigned room, after 2nd attempt I was assigned a different room. I love the room. No stains, big bed, nice […] TV, cable, ironing board, etc. I think that the pillows need to be upgraded, it was like sleeping on little bean bag balls. In some reviews I read that there was no hot water. In my room I thought the same until it dawned on me that the hot and cold water may have been connected backwards, tested my theory and I was right. Also, you must let the hot water run for a while so it can reach its maximum temp. Customer Service was nice and responsive, housekeeping was also nice. 3 stars for the lobby, hallways and elevator. 5 stars for the room. Read moreGenuine Hotels.com guest review
The "fit and finish" of the hotel left much to be desired. The hallways and elevator smelled really bad. However, I'm used to hurting every morning when I sleep in hotel beds. The mattress at this hotel was extremely comfortable and I didn't ache in the morning. That in itself made this a great hotel to me.Genuine Hotels.com guest review
The hotel was ok, but it needed a lot of maintenance. The setting of the hot water was too low and this sometimes meant a cold shower. We had to request bath towels as none were left in our room the first night and the second night no coffee supplies were left in the room.Genuine Hotels.com guest review
"best hotel ever"
love very nice for money and looks like a luxury place i will be backGenuine Expedia guest review
Stayed 3 different nights, had to change rooms because tv wasn't working properly, also found blood stains on a pillow. Other than that stay was ok.Genuine Hotels.com guest review
I booked this hotel sight unseen. The price was very reasonable. The location of the hotel was directly off of the highway and easy to locate, this made it convenient. The staff at checkin were attentive and quick to assist. Though, once we got to our first room, we immediately were overwhelmed by the smell of cigarette smoke. It was so bad that I called […] downstairs and asked for a non-smoking room, to which they told me that they didn't have any. They did immediately offer to change us to another room, which we did. We did not experience the same odor in the second room; though, you could tell that there was something wrong with the door, as it seemed very loose. I think this just spoke to the condition of the hotel. There were small wear and tear issues, but nothing that caused me concern. We stayed the two nights and the room was quite comfortable. The rooms were cleaned the next day before our return, which is always nice. They offered a morning breakfast complete with eggs, sausage, cereals, juices, milk, and waffles. This was nice. The breakfast room was a little small, but it was never filled when we went downstairs to eat. The staff was all friendly and attentive. I would probably stay there again, because of the price. Read moreGenuine Hotels.com guest review
"First and last stay there ever."
When we first arrived to the hotel everything was fine. The problems didn't start until the morning after our check-in. When room service arrived we were still in the bed so at the time we told her nevermind. About 20 mins later while she was still on the floor we asked her could she come back just to change our sheets (since she didn't have to clean […] our room initially she should've been ahead of schedule). Her response was "If I have time I will" we even told her it was ok to just leave the sheets and we would change them. So upon arriving back to the room later the night we saw the sheets weren't changed nor were there any clean sheets left. I figure since we are PAYING guest she could have atleast left some clean sheets (We had no problem changing them ourselves). The next morning before check-out there was a roach crawling on the ceiling of our room and when I brought it to the manager's attention his response was "Oh". So yea next time I decide to get a hotel for the weekend I will just spend the extra money to stay at The Doubletree instead. Read moreGenuine Hotels.com guest review
"Very good for the price."
We checked in late on Friday for a one night stay to visit Augusta on Saturday. Was very satisfied with the room. Well worth what we paid. Breakfast was good the next morning and it was just a short drive to downtown Augusta.Genuine Hotels.com guest review
Spotless room. Super comfy bed. Soft linens. For the price I had very low expectations. I was pleasantly surprised. Just disregard the creepy side entrance to the building. :)Genuine Hotels.com guest review
The hotel was excellent.Genuine Hotels.com guest review
"Better Second Time Around"
I totally enjoyed my stay! Great customer service. Front desk personnel was friendly and helpful. I asked for a different room and one was given immediately with no complaint. Nice simple breakfast and loved the King sized bed. Would most definitely stay again.Genuine Hotels.com guest review
"not worth the discounted $20"
this is by far NOT a suite. The room is average with a nice bed and terrible microwave and fridge. There was little to no hot water. I will NEVER stay here againGenuine Hotels.com guest review
"overall good place"
It was a good stay here. Although the first room I had didn't have hot water and scent on floor was of weed. The second room was well worth it..Genuine Hotels.com guest review
"Secluded from main roadways"
Weekend stay for business. Room had a musty odor when first walking in. No hot water in the sink. Beds were comfortable. Easy access to I-20.Genuine Expedia guest review
"nice place 2 stay."
I enjoyed my stay. No problems whatsoever. Very clean room & friendly employees. Food O.kGenuine Hotels.com guest review
I enjoyed myself while I was thereGenuine Hotels.com guest review
First the man that checked us in was rude...the side door that you can enter to be closer to the elevator stays open which is very dangerous its supposed 2 be locked for security reason because anyone from the outside can come in with out being noticed so no i didnt sleep well....if you have kids the beds are to high up off the floor....the a/c works […] when it wants to....the whole vibe of the hotel gives you an weird feeling esp. If you watch scary movies....SO NO I WOULDNT RECOMMEND THIS HOTEL TO ANYBODY Read moreGenuine Hotels.com guest review
"Not the best maintenance."
It was reasonably clean and the breakfast was good with helpful staff. However, the curved shower curtain rod sagged so that the curtain didn't close, and the coffee maker was broken: it made a fraction of a pot and leaked, and the housekeeping staff just left it. When we arrived there was just one bath towel. The hall carpet was worn and dirty. This […] place really needs refurbishing. The desk staff was helpful and nice. Read moreGenuine Expedia guest review
"Bang for your buck"
The only issue with our room was the fridge door wouldn't close. The room was nice and clean. The tv didn't have great reception, but I honestly thought if the tv was a little staticky for $56 for the room that was ok with me. The staff was very friendly and the breakfast was good. The hotel is literally right next to the interstate but they did a good […] job building it because I couldn't hear a thing! Read moreGenuine Hotels.com guest review
"nice and professional"
friendly associate direct me to the hotel my GPS got me lost.Genuine Expedia guest review
The stay is nice,clean, staff is friendly great breakfast over all good place to stay, highly recommendedGenuine Expedia guest review
"Decent but not great"
The hotel staff were friendly and helpful. The room was clean and comfortable. We had trouble with the A/C unit at arrival, the front desk said to wait 30 mins to see if it cooled but it did not. We requested and were given a different room. The hallway carpet needed to be shampooed and vacuumed but other than that and the A/C it was ok.Genuine Hotels.com guest review
Not bad, but not great either. You get what you pay for. Our room was missing a remote for the TV, and there was a rather large void in the room, possibly due to missing furniture. It got the job done though.Genuine Hotels.com guest review
"Everything great except housekeeping"
Great breakfast array, compared to most. Friendly staff at front desk. Good prices. Clean. Great location. Over a 5-night stay, housekeeping at some time did not replenish coffee supplies, soap, toilet paper, or Kleenex. If you leave anything on the bed they won't make it up. Tell the front desk what you're missing & they will bring it to you.Genuine Hotels.com guest review
"Nice and quiet."
Quick check in and check out. Room a lot nicer than expected for the price. Real quiet. No complaints.Genuine Expedia guest review
I enjoy the 2 days I was there. I was center of everywhere I had to goGenuine Hotels.com guest review
"close to bowling center"
Everything was okay and the employees were great. Will stay again on my next visit to Augusta.Genuine Hotels.com guest review
"just what we needed"
super friendly staff, clean rooms, convenient location and reasonable rates...plus a great breakfastGenuine Hotels.com guest review
"Nice stay for the Value"
My overall stay was very good. The Air Conditioner stopped working later in the night. I made the gentleman aware of the problem in the morning and he said they would look into it. The breakfast hostess was very friendly. She was sweeping as a bunch of construction workers came through. As I said it was worth the price!Genuine Expedia guest review
"Nice place for a reasonable price"
Great place to stay in Augusta, GA. Newly remodeled hotel close to various restaurants and stores.Genuine Expedia guest review
Nice clean room with modern bathrooms with granite counters. it was a very comfortable stay. Staff was extremely friendly and courteous. Would stay again.Genuine Hotels.com guest review
I had trouble finding the place and had to call the hotel in order to get to the right location because the address from Expedia did not get me there. When I first entered there was a smell of mildew throughout the hotel. The wallpaper downstairs was peeling off the wall and the elevator looked rustic. The door in my first room was banged up, there […] were mysterious fluid marks on my sofa and a cigarette burn on my bed sheet. So I asked for another room and decided to get a "suite." The suite was a minor improvement and had better features like the living room area and the bathroom was more spacious but it still needed work. My room number wasn't visible, there were hairs in the bathtub, the walls had black marks on them, the bed sheets weren't clean and the remote for the TVs weren't working so I had to get up whenever I wanted to change the channel. The overall cleanliness and my experience in this hotel was TERRIBLE. I had to stay the 2 nights I paid for because it was non-refundable and I did not want to come out of pocket more than I already have. This is not a place I would stay a second time. Read moreGenuine Expedia guest review
"not so bad"
there are 2 baymont inns in the area. the other one is more updated and is more appealing to the eye. this one has older looking rooms. the breakfast was ok. tbe eggs were overcooked. if ur looking for a fitness room then I'd just get a trial membership at a local gym. the machines are rusty and questionable. the area is nice. its only a short distance […] from the riverwalk and other major restaurants and attractions. tbe people were very nice and pleasant. Read moreGenuine Hotels.com guest review
"Worst Stay Ever"
Grew up in the service industry, so I tend to cut a lot of slack to hotels and restaurants for honest mistakes and the occasional bad experience. But I was appalled by so much I had to write this review. The "neighborhood" question in the survey is a misnomer, the hotel is situated in a run down part of West Augusta and even as a somewhat savvy and […] street wise male, I was uncomfortable walking to my car. There were groups of people seemingly loitering in the parking lot that didn't look like guests. My room was so bad the first night I finally made them move me to a different floor. The room had food in the mini fridge from a previous guest, the towels in the bathroom were folded nicely, but when I went to use one it was filthy, not stained, but freshly soiled. The carpet smelled so bad I caught myself holding my breath, and the AC never did cool the room down enough to be remotely comfortable. The hallway carpets must have been recently shampooed, you could smell the chemicals and in my new room, the carpet was damp. The place lacks management and the night shift crew is poorly trained and abrupt when speaking. There are few choices in this part of Augusta, but if you have any other option, I'd advise you to pass this one up. Read moreGenuine Hotels.com guest review
"Nice Room but..."
First thing no one was at the desk. Second thing was an odor when I got off the elevator. Smelled like old water. Third thing was water had leaked on the carpet by the air conditioner. The carpet by the window was soak and wet. Even with all that the room was still nice. Big bed, big flat screen t.v. and everything inside the room to be comfortable. […] The breakfast was simple but good. Read moreGenuine Hotels.com guest review
Great place and the price is right! Very good breakfast for the price. Carolyn is a gem!Genuine Hotels.com guest review
the room was nice, tastefully decorated, clean, breakfast was good, people at front desk were nice,Genuine Expedia guest review
Just hope is not a "special " treatment for hotels.com client...... Tub did not drain and could not take shower. Air conditioner was too loud could not sleep.Genuine Hotels.com guest review
"I come here every month"
Very nice. Room clean and service good. Missing smoke detector replaced.Genuine Hotels.com guest review
"Pleasant stay in Augusta, GA"
The hotel was very nice. The staff was pleasant and helpful. The rooms were nice and clean and the breakfast was sufficient. The surrounding area around the hotel seems secluded however when you drive a very short distance there are many shops and restaurants even a movie theatre. The hallways were warm and stuffy but the rooms were cool.Genuine Hotels.com guest review
Mostly everything was okay. Staff was friendly and very accommodating. Breakfast was very good. One problem ... our room seemed as if someone had been in there the day we arrived. The TV was on and there was food garbage in the can and we didn't discover until late (midnight) that there was no phone in the room and we had asked for a wake up call. They […] delivered a phone that night. Other than that, everything was fine. Read moreGenuine Hotels.com guest review
For the price it was well worth the visit. We will stay there again when we are needed in the area. Close to almost everything that we needed.Genuine Hotels.com guest review
as soon as I entered the room a was met with a mildew smell which made me pull the sheets off the bed and check with a flashlight. I found nothing and decided to stay because I was so tired and dif not want to have to find another hotel. The sheets and bathroom did appear clean, I was just very disappointed with the smell. Clean that up and your rating […] will increase. Read moreGenuine Expedia guest review
"it was ok, i would stay again"
good for the price, breakfast ok, the one in columbia, sc is waaaaayy better.Genuine Hotels.com guest review
"Long day, looking for a clean comfortable place"
My experience there was very pleasant. I slept well. There were some minor damage near the ceiling in the hall before the elevator. It looked like water damage. Overall things were very clean and in order.Genuine Expedia guest review
Not a bad place for a clean room and comfortable sleep. Not much good past that.Genuine Hotels.com guest review
"Nice place adjacent to I20 and I520"
Needed a place to stay to break up a trip and this was just the spot,Genuine Expedia guest review
Quality hotel and great staff at a great value!!!Genuine Hotels.com guest review
My family and I really enjoyed our stay, we did not have one complaint, nice breakfast, nice looking room, and a great amenity was the free washer.Genuine Hotels.com guest review
It's an older hotel, but the room was beautiful and beds comfortable. I would stay here again if I am ever in town.Genuine Hotels.com guest review
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