"House keeping was terrible!"
Bed wasn't made properly and had to ask for clean towels.Genuine Expedia guest review
I was so tired when I arrived and Baymont made it easy to rest very clean spacious updated best price everGenuine Hotels.com guest review
Baymont hotel is one of the nicest hotels I've ever stayed at in Augusta as a travel nurse. The front desk staff is friendly and the breakfasr is decent.Genuine Hotels.com guest review
"good hotel, but need to be cleanner"
Nice place however room was dirty, fridge was dirty, vent were dirty. Excellent serviceGenuine Hotels.com guest review
"No Attention To Detail"
First room given air didn't work, king non smoking. Second room given, 2 bed room, tub was filthy. I had to clean before use. Stained walls and ceilings. Took pictures of filthiness. Still waiting to hear back from manager!!!Genuine Expedia guest review
"Bring a shower curtain"
I understand that maybe not every hotel room has a shower curtain but when you have to call three times for one, it starts to get a little ridiculous. Not to mention that once they finally stated they had one more me I had to walk to the front desk at 1am and put it up myself. After finally arriving at the front desk I get handed a moldly, paint ridden […] shower curtain. Other than that if you don't mind carpet stains, beer cans cluttering the halls and what used to be white light switches that used to be brown get ready to cozy up because this is the place for you!!! Read moreGenuine Expedia guest review
Awesome loved the room will come for sure the rate was great!Genuine Hotels.com guest review
"great hotel close to business"
great experience great place to stay convenient to my destinationGenuine Expedia guest review
"Not as bad as I thought"
Reading the other reviews of this hotel had me a bit scared to book it. But for the price and location, I feel that it was a decent value. I arrived early (around noon) the day of check in and only waited a few minutes for the front desk to check on the room before allowing me to check in. YES, the carpet is not the best, but I guess I don't feel this […] is a huge concern. The reviews that helped me the most were the ones about the beds! The bed is super comfortable (although they do have the strangest little pillows). I had zero problems with the staff front desk, cleaning, or at breakfast. Fun fact, I spoke to the front desk manager at checkout and she said that she is a new manager and has been making changes to bring the hotel up. Read moreGenuine Hotels.com guest review
the staff member at check in was the only plus in this hotel the carpet was old and there was a nasty smell throughout. i would not stay there again.Genuine Hotels.com guest review
Room was nice except for a moldy shower curtain and heater that was very loud when it kicked on. Breakfast was awesome, and staff working we're helpful.Genuine Hotels.com guest review
"Stay at The Bay"
very clean and good pricing, also hotel members where very friendly and helpful.. The rooms have good space with good amenities. I am and will send more to this hotel.Genuine Hotels.com guest review
"You get what you pay for"
Was rushed by cleaning staff to check out. First room they gave me wasnt clean so I had to get another room, second had food on the floor. Hallway and elevator floor had lots of debris. Wish I wouldve just paid more money to go someplace else. Probably wont stay again. You get what you pay for.Genuine Hotels.com guest review
"Family Wedding with 7 rooms booked."
We had family in 7 different rooms. The location was great for our needs. The rooms were ok but had issues that should have been caught prior to a guests arrival. The carpets in the hallways to the rooms give you a bad impression with the stains and spills so visible.Genuine Expedia guest review
The room and service was great! The bed was so comfortable, would stay there again for sure. Staff was great and went out of their way. Thank you!Genuine Hotels.com guest review
"The friendliest service"
A simple place with outstanding service and exceptionally clean room. Great breakfastGenuine Hotels.com guest review
"Great place to stay"
I needed a place just to spend the night before a business meeting the next morning. This hotel fit the bill perfectly. It was inexpensive, clean, and comfortable. It also provided a simple continental breakfast. It's located right off I-20 on the west side of Augusta. The only problem is you have to kind of wind your way around when you get off the […] interstate in order to get to it. All in all, I would definitely stay here again. Read moreGenuine Hotels.com guest review
I really enjoyed the room. For the rateit was very comfortable and cozy. I really enjoyed my stay, it was also within driving distance from shopping and eating.Genuine Hotels.com guest review
"Ok, but not great"
This hotel was in a bad location right off of the interstate in a back corner. My room was dusty, towels were stained, and the bathroom mirror had smears left on it after cleaning. On a positive note the hotel had nice decor with high and comfortable beds. The staff was friendly.Genuine Hotels.com guest review
"Wouldn't stay again"
First room had a horrible smell. Switched room with no problem. Housekeeping didn't empty trash. We had to go to them for more towels, toilet paper, and tissues. Breakfast was ok.Genuine Hotels.com guest review
"Late night stay"
My party and I checked in quite late (after 11PM), and the hotel was very accommodating and had us checked in without any hassle. just a few minor issues: A stale smell filled the hallway outside my room (I was on the third floor). The pillows were also very small - smaller than a standard pillow. They were square shaped and looked the size of couch […] cushions. also, at breakfast, the eggs were spoiled and very sour. besides that, the room was great, the beds were comfortable, and everything was clean. I slept well. Read moreGenuine Hotels.com guest review
"what a horrible place"
What happened to use is almost unbelievable. When we got to the hotel it was nice like most hotels that are 3-4 stars that I have stayed at. But the first issue was when we saw the toilet paper was not there so we called the front desk and they just said "OK we will bring some" one hour later my daughter started to have the RUNS and we had to use the […] washcloths and we called again no apology just we will get you some. One hour latter and after I used all the washcloths I went up to the front and asked about TP if we had to buy it that was when they first apologized. Then they gave me some the next day we found after they cleaned our room they took the towls left the washcloths and didn't give fresh ones. The food was a good free breakfast for the price you pay. Over all try another place. Read moreGenuine Hotels.com guest review
"Nice but slightly seedy"
My room was updated and comfortable, but not a good location for families. The place gets a little bit rough at night with "ladies of the evening" let's say. Overall, the room was nice along with the hotel services. But not a place that I would return to with other options.Genuine Hotels.com guest review
We were disappointed. The hotel carpet was stained everywhere and there was a foul odor throughout the hotel of smoke, and other odors. There were cigarette butts in the elevators that remained throughout our stay. There were individuals wandering about who looked unkempt and as though they had not slept. I did not see any families. I did encounter […] a group of men who were staying for an extended period working on a job. It did not seem like we (as a family) were the hotel's target market. Read moreGenuine Hotels.com guest review
"Good place for the money."
Very comfortable bed, room clean but customer service can be improved. First call to front desk, no answer after 20 rings.Genuine Hotels.com guest review
"Great Stay and great Staff"
I was pleasantly surprised and the staff was GREAT!! I would totally come back to this hotel next time. Very clearn rooms and great beds.Genuine Hotels.com guest review
The hotel was great for the price . Even tho the women who greeted me wasn't presentable at all . Her hair was wrapped like she just rolled outta bedGenuine Hotels.com guest review
Not complaints... staff was very friendly and even have everything ready before I actually arrived...Genuine Hotels.com guest review
"Checking-in -- so NOT satisfied"
I arrived at Baymont on Sunday around 3:25 pm to check in for my stay. I lived in Augusta for two years and this hotel is difficult to find because it is down a dead end side road. As I parked my car, I was greeted under the portico by about 15 construction workers enjoying their cigarettes hat were waiting to check in also. The outside door area and […] lobby reeked of cigarette smoke. I went up to the desk and told the clerk that I was there to check in. I was rudely informed that there were no rooms ready. And take note that check in time was 3 pm. I was told to have a seat and they would be with me in a little bit. I waited about 15-20 minutes and went to the desk again to check on my room - again, I was told the same thing - the rooms were not ready. I am usually a very patient person but the clerks lacked any customer service skills and did not seem to care about their guests checking in. I told the clerk that I wanted to cancel my reservation and she did nothing to persuade me to stay. I had to beg to get a receipt of proof that I had canceled my reservation. The only excuse I received for the lack of rooms being ready was that there had been a basketball tournament in town that weekend. Needless to say, I would never return to this hotel again. Just be aware that when checking into the Baymont on a Sunday that your room may or may NOT be ready. Read moreGenuine Hotels.com guest review
old stinky run down motel trying to cover up with new paint...don't work...staff was pathetic...were forcing us to pay 25 dollars extra for a roll away bed which they said was free...really ridiculous...do yourself a favour ...stay somewhere elseGenuine Hotels.com guest review
hotel was not up to the advertised standard. two person staff at check in on Friday at 5 pm is not adequate. I paid over $100.00 for a $49.00 room.Genuine Expedia guest review
"Hotel accessible to food and shopping"
I was a little hesitant of booking with Baymont since I was not familiar with the name; however, though not a five star, I was pleasantly comfortable with my stay and would use the hotel againGenuine Expedia guest review
Terrible service.With 3 kids,we ran out of towels at 8:30.Waited until 12:00 to get more and 5hen had to settle for half dried towels out of the dryer.Genuine Hotels.com guest review
The hotel staff was AWFUL outside of housekeeping the lady was really sweet check in was at 3 but they didn't give us a room until 3:45 but once we got upstairs we found that she had just gone into the room to clean it so we had to wait in the hot hallway with all of our bags until the room was clean. The front desk clerk was rude and so was the MOD […] I'll never stay here again Read moreGenuine Hotels.com guest review
This hotel was nothing like what was explained or shown on the listing.Genuine Hotels.com guest review
"Avoid if possible."
The hotel has a security issue. One of the exit doors was propped open during the night which allowed access to the building without the use of a key card. There were cameras present, but they were not trained on the doors. Also, the A/C unit in the room did not work properly. I had to clean the air filter in order to get a little more airflow but the […] fan overall did not produce enough airflow to cool the room properly. The parking area on the side of the hotel was littered with trash. Read moreGenuine Expedia guest review
The location was very good....right by the interstate and very close to shopping and restaurants. We were very impressed by the friendliness of the staff and their welcoming attitude. The hotel is a little hard to find.... and is in the process of renovation. It is a decent budget hotel.Genuine Expedia guest review
The hotel itself was fine. No complaints. Getting there will be your worst experience. Or maybe I just don't understand Augusta.Genuine Hotels.com guest review
"very hospitable experience"
stay overall was good beds were comfortable the only drawback was the breakfast on the second day.Genuine Expedia guest review
"Hmmm who cleaned the pool?"
The bed was so comfy but there it ended. Our room had not been vacuumed or dusted and had to complain twice before anything was done and them there were no towels left. The breakfast did not have enough food for the amount of people and the waffle iron needs to be repaired or replaced. The tiles in the pool were filthy and I spent time cleaning about […] half of them. Read moreGenuine Hotels.com guest review
My family has stayed at this hotels numerous of times. This was a disappointing trip. We check in everything was great get to the 5th floor the air does not work in the hallway. Get into the room turn on the TV the volume was loud and could not be turn it down by remote or on the TV. There were not enough towels. I went down stairs to get an extra towel […] but there were no more towels. I also requested someone to look at the TV. They sent someone but all they did was push the volume down hard and it went down some for them but not for us. Later we found out the buttons on the TV was off. I went into the bathroom later to wash up at the sink never got the hot water to come through. By this time, I was tired and just ready to go to bed so I did not complain about it. The next morning was no better as went to breakfast, there was not as nearly enough food, and breakfast did not stop until 9:30. This experience was not what my family and I was use to when staying at this hotel. Read moreGenuine Hotels.com guest review
"Great rooms for price"
Clean, great rooms. Only thing is the area outside of hotel looked very vacant unkeptGenuine Hotels.com guest review
"Nice hotel for price"
Overall not bad. There was a huge shortage of towels and what seemed like very inefficient house keeping but samantha at the front desk overnight was amazing in dealing with my complaints, as well as others complaints due ro the towel shortage, going over and beyond what she probably needed to do to help solve the issue. Great staff really reflect well […] on a hotel and she was a perfect example. Would absolutely stay here again Read moreGenuine Expedia guest review
A little dated. The staff wouldn't check anyone until 3pm. There were a lot of people waiting to check in.Genuine Expedia guest review
Had an issue with the hot water, was promptly moved to another room.Genuine Hotels.com guest review
"Not worth staying there!"
The cleaning crew is great and the rooms are below average with a smell to them. There is a front office gentleman who could not chew bubblegum and write at the same time. He constantly had you waiting for over 30 minutes just to get your key renewed.Genuine Expedia guest review
This was well worth the $ spent, excellent breakfast and nice breakfast attendant.Genuine Expedia guest review
My wife and I stay was good. The room was very clean and neat, everything was in it's place. The staff was very professional and polite. Yes I would recommend this hotel to a friend, and I will stay again.Genuine Expedia guest review
Changed rooms three times. One was flooded, the other just nasty ( I have pictures). Would never stay in another one again.Genuine Hotels.com guest review
"u get what you pay for"
I would not book another Baymont if the experience is the same. Arrived at the hotel and could not get in a room because the manager was not available to overwrite the the handicap room that they had booked me in. Waited for 30 minutes only to still be in the same room that was book initially. The shower head was broken so I am not sure how someone […] with a wheelchair could even shower. The bed was about 4 feet off the floor so not sure how a handicap person could even get in the bed. I am not handicap so I was able to get into the bed. The room was quiet though. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )