This place met my expectations. It is conveniently located near the Santa Cruz Boardwalk, and the room I stayed in was clean, odor-free, and well maintained. My only complaint was the noise-level. Early in the morning, it was a bit noisy due to construction/landscaping near the front entrance of the hotel, and at night, we could hear people's footsteps […] and doors slamming near our room. Overall, I would recommend this Comfort Inn to budget travelers. Read moreGenuine Hotels.com guest review
Hotel was being reno'ed but still a good value.Genuine Hotels.com guest review
"Not a good place to stay"
The shower was not working. It's very inconvenient for us but we didn't call them to fix it, anyway we only stayed one day. Breakfast is not as good as other motels we went before.Genuine Expedia guest review
We have stayed here each visit to Sanat Cruz for the past 12 years. This may be our last visit. Lots of work being done to upgrade the check in and breakfast area. I guess we have never stayed down stairs. Each time the water was turned on it made a screaching noise that woke me out of a sound sleep and didnt stop until they shut off the water. The […] beds were very worn and uncomfortable. They still served a breakfast while trying to remodel. The pool area is great since we travel with children. The homeless have really taken over in this area. Although the hotel is close to shopping and resturants, There were people doing drugs on the street two blocks from our room. I didn't feel safe walking and drove everywhere. Read moreGenuine Hotels.com guest review
"Way below my expectations"
The motel conditions were very disappointing. The main office was under construction, so check-in and the free breakfast were located in small motel rooms. Check in took 30 minutes (which is 25 minutes longer than I expected). The HVAC unit and the hair dryer in our room were both broken when we checked in. Fortunately, the staff fixed the HVAC unit […] the next day. The beds were very uncomfortable and the rooms were tiny. The room was clean and the plumbing and TV both worked. Read moreGenuine Hotels.com guest review
The location was great, the motel was going thru renovations that was nice. Our room was newly remolded but the phone in the room nor the shower handle worked. The room smelled like freshly paint not ok when u have kids. Told manager on duty about these issues did not seem to care nor did he ever go to our room to check it like he said he would. Beds […] were so uncomfortable! Even my kids got no sleep & kids sleep anywhere! Read moreGenuine Hotels.com guest review
"Paint smell was terrible!"
Just painted room looked nice but the smell was awful. Had to run noisy ac fan all night. Otherwise ok for a quick overnightGenuine Hotels.com guest review
"It was ok, but.."
Construction going on . Outside looks old and run down, however the room was really modern on the inside.Genuine Hotels.com guest review
The hotel is currently undergoing renovations and we did stay in one of the recently redone rooms. Not really impressed. Breakfast offered was your typical sugar laden wheat choices. Our biggest complaint would have to be the glass block window in the room with no drapes and bright parking lot light that filled the room all night. Heater was very loud […] as it came on and off all night as well. Read moreGenuine Hotels.com guest review
Very quiet and cofortable hotelGenuine Hotels.com guest review
Very quiet hotel. Helpful staff.Genuine Hotels.com guest review
"Good Hotel for the Price"
Booked this hotel early for a good price. Location was convenient off Hwy 17 and a short drive to Beach Boardwalk. Enjoyed the outdoor hot tub. Breakfast was fine but would have been nice if it included real sausage or eggs instead of the dry mock meat with potatoes.Genuine Expedia guest review
"Very comfort here!"
Good breakfast and very comfort in the room!Genuine Hotels.com guest review
"dark rooms, great service"
do not expect a cheerful resort-style room, this is a traditional motel with dark rooms, old-fashioned air conditioning and "better don't look to closely" bed covers. Having said that, the bathroom was sparkling clean, the TV set and cable service good, and the service was excellent: good coffee and juices, good quality breakfast (did not sample the […] "fat" side of the buffet though), and plenty of complimentary copies of the WSJ Read moreGenuine Hotels.com guest review
"Visit to Son"
Was overall good value and experienceGenuine Hotels.com guest review
Stayed 2 separate nights - both goodGenuine Hotels.com guest review
Very nice. Hotel was quiet and peaceful. Hotel staff was very helpful. I would and I am positively staying there again.Genuine Hotels.com guest review
"Great economy, good service in Santa Cruz"
Geat location, very personable staff, lovely room, heated pool and hot tub. The bathtub drain did not work and the breakfast was a bit short on protein, otherwise a very good value and good service.Genuine Expedia guest review
"My stay in Santa Cruz"
My stay was very enjoyableGenuine Hotels.com guest review
I think it was Randy or maybe Brandy really was great. We were booked in the wrong Comfort Inn but she made sure we were pleased. She assured us that breakfast would be there by 7am and just seemed to have our best on her mind. I had no other interaction but she was awesome for sure. Thanks,Genuine Expedia guest review
"Clean and comfortable."
Have stayed at this place several times over the years. Rooms have little fridge and microwave, and are clean and comfortable. Free wireless internet. Grounds well kept.Genuine Expedia guest review
The worst and bad thing about this hotel is the free breakfast. Stay away from the gravy and sausage, it is NOT good. The only part of the service that was a small pain was the fact that your room keys have to be re-activated every morning. Everything else they served was exactly what it was supposed to be. The pool and spa were great and they king […] bed we had in our room was very comfortable. One of the best nights sleep I have had in a hotel that didn't cost me a small fortune. Read moreGenuine Hotels.com guest review
"Good place for the value"
Stayed here for sister's birthday, it was right off the freeway, not dumpy, and pretty comfortable. Obviously not the ritz, but a good 1 or 2 nighter for sure.Genuine Expedia guest review
"close to Pacific Avenue"
It was a clean place. The beds were hard though. It could have been priced a bit more reasonably. The hotel was very CLEAN and the staff ran the place well.Genuine Hotels.com guest review
Decent hotel. Walls are thin and you can clearly hear people talking downstairs. Good enough for an overnight stay. Breakfast was okay.Genuine Hotels.com guest review
The Comfort Inn in Santa Cruz is adequate. It's one of the cheaper hotels in the area, but it was clean and close to the building I had to go to the next morning. For one night, it was fine. No frills, but the breakfast in the morning was decent. All in all, I would rate it as "satisfactory."Genuine Hotels.com guest review
"very comfortable for its price"
clean and comfortable. A bit far away from downtown but Denny's and one local cafe nearby which is good enough for me. You could find fastfood close enough as well. Good deal considering performance over cost.Genuine Hotels.com guest review
Clean, moderately priced, close to freeway, WONDERFUL con-breakfast, gracious hosts... Why would I pay double to be a little closer to the beach? This place is everything a pair of travelers need. Not the Ritz, but, if that's what you want you're probably not looking at this post anyway. Amenities are standard, but, again, clean and we left happy!Genuine Hotels.com guest review
"heated pool was wonderful a night"
very happyGenuine Hotels.com guest review
We weren't looking for anything fancy when we stayed here; just wanted a clean place to crash for the night. It satisfied that requirement. My one comment would be on the super slow check in we had. Probably waited for about 20-25 min for two people in front of us.Genuine Hotels.com guest review
"Good place for the price"
I like the price of this hotel and the staff. You get what you pay for but for people on a budget it's great. I would stay at this hotel again.Genuine Hotels.com guest review
The stay was nice, they can have a more honest smile. Defenitely the paper work was a mess. They recharge my card for the room after I had paid for it with you.Genuine Hotels.com guest review
"Great place for the price"
My dad and I just took a one day trip to santa cruz to sight see and hang out at the beach. This hotel is just minutes away from shopping, the beach and we were very happy about that. The room was clean and the continental breakfast had a huge selection of things to eat. The staff was friendly and the hotel was quiet during the night. I would stay here […] again for sure. Read moreGenuine Hotels.com guest review
Very friendly staff, pool area was clean and well appointed. Only complaint was the 1/2 size pillows on the beds. Never have had these before and if never have them again would be fine with us. Overall a nice place to stay in a tourist town with lots of people comming and going.Genuine Hotels.com guest review
It was not like the picture. Pool was heated and spa was hot but they we so small. Nowhere near enough parking for the amount of rooms. It's confusing to find. Breakfast was good though. My room when I arrived after 3 was not ready and was a disaster. Phone didn't work and was taped together. Bathtub didn't work and not good with 2 small children.Genuine Hotels.com guest review
"Great hotel for anyone..."
Great place and for the price even better! The lady when I checked in seemed not the nicest but we all have our bad days. The breakfast was pretty good, waffle maker, oatmeal, etc but plenty of choices. The room was nice too. I would definitely stay again.Genuine Expedia guest review
"Comfortable stay not too far from the Boardwalk.."
Great service and a quick drive to the beach-boardwalk. (As expected, lots of traffic near the beach...) Nice clean place at a fairly reasonable price. Would stay here again...Genuine Hotels.com guest review
"card readers stop working"
We occupied 4 rooms and 2 of them the card readers stop working a few times. We had to walk to the front desk and no "sorry" of any kind was expressed to us. No fresh towels by the pool. Again walked to the front desk or bring your own from the room which therems only 2 shower towesl to begin with.Genuine Hotels.com guest review
This was a solid choice for the reduced cost. Very surprise by the continental breakfast, one of the best we've come across. Neighborhood isn't the highest quality but nothing to worry about. Very convenient location with Highway.Genuine Hotels.com guest review
Overall an enjoyable stay. A little far from the boardwalk and the rooms were a little small. The staff was VERY accomodating and friendly. Worst part was the parking. The lot was very full and most spaces were not large enough for an SUV. Literally had to repark three times so that I could open my car door to get out. Still for the money it was fi […] ne. Read moreGenuine Hotels.com guest review
Very well maintained. Full breakfast was well stocked and kept fresh. The only complaint was the door keys reset after 24 hrs and we kept having to go to the office to have them reset .Genuine Hotels.com guest review
"Close to national park"
Nice location, good location if you plan to drive to boardwalk, and national park close by.Genuine Hotels.com guest review
Overall, the hotel was average. I didn't expect a whole lot. Just a clean room and a decent breakfast. My only complaints are: (1) The curtain did not close completely, which is a problem when you're on the 1st floor! We used our potato chip bag clip to close the curtain better; (2) They served veggie sausage with breakfast. Not such a big deal, except […] I think it should be communicated (with a description sign) to guest. Lessons we learned on this trip were to bring extra clips and don't eat anything that looks questionable. Read moreGenuine Hotels.com guest review
"Good value for money"
We needed a location near the freeway and near the beach. This worked well. Room was clean and location was great.Genuine Hotels.com guest review
"Nice hotel, decent price"
Check-in was a little slow, but that seems to be standard at every hotel. The room was very clean, nicely decorated. The breakfast was really good. My only problem was squeezing 2 people onto a full bed, but that wasn't the hotel's fault. I'd definitely stay here again.Genuine Hotels.com guest review
"Comfort Inn Santa Cruz"
Rates are reasonable but had a mix up on the bill between Hotels.com and Comfort Inn. Almost was charged twice. Hotel not easy to find. Lucky we had a GPS. The Complimentary breakfast was very nice.Genuine Hotels.com guest review
"Good Place to stay!!"
We arrived at 3 pm our room was ready. Room was very clean. Had a Frig, Microwave & coffee pot. No coffee so I called the front desk and they immediately (within 3 minutes) were there with the coffee. Excellent service. The BREAKFAST was great. Not continental. I would stay here again and would advise everyone to use this hotel. The price was good and […] the service couldn't be better. Read moreGenuine Hotels.com guest review
I had to get my breakfast from the dining hall and bring it to my room because my child was alone and still sleeping. The front desk guy rudely stopped me and told me that I can't eat inside my room. It's the first time I heard of such nonsense. He argued with me and it was only when I told him he would be liable if something happens to my kid that […] he allowed me to go. He embarrassed and insulted me in front of the other guests at the lobby. I can't believe that such an incident will happen to a place where "we accommodate the guests' requests" is written boldly in the fliers. I was treated rudely and the front desk guy even raised his voice at me. I don't care if he's the manager or the boss, this doesn't make him more of a person than me. I deserved to be treated with respect because I am a paying guest. Read moreGenuine Expedia guest review
"Nice n quiet"
We checking in at about 3am and the front deck Rep Hector was soooo very nice.. Checked me in like 5min that was a plus would be coming back...Genuine Hotels.com guest review
"The Comfort Inn in Santa Cruz was clean, BUT"
I booked the room and paid for it through this site, however when I gave them my credit card to hold for damage and incidentals they charged my credit card for the room AGAIN! It took over a week and several phone calls to even get in touch with a manager and then it was several more days before I got a refund. The customer service at this motel was […] awful! Read moreGenuine Hotels.com guest review
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