Updated rooms and waiting area, breakfast was nice, could use a few more towels, we had 3 people and only 2 towels. Thermostat was a little hard to control.Genuine Hotels.com guest review
"Nice hotel, rude staff"
The hotel itself is very nice, updated rooms, very nice pool area and a variety of options for breakfast. Its close to the freeway and there are plenty of resturants near by, close to the beach and boardwalk. However, the staff is rude and the customer service can be improvedGenuine Expedia guest review
"It Was Alright"
The stay was fine everything was clean, the price was a little steep but... They did have a good spread for continential breakfest it is a little far to walk to the boardwalk u r better of driving, but all in all if it wasn't far from the boardwalk I would stay again.Genuine Hotels.com guest review
"Old facility that could use an upgrade."
This is an older motel that has not had any renovations or upgrades. The fan in the bathroom did not work and the control knob for the switch had been removed to ensure it was not used. The beds were very uncomfortable and the small pillow were basically useless.Genuine Expedia guest review
"Drive to town and UC Santa Cruz"
Room was ok and breakfast was typical of this kind of hotel. Kids liked the pool. Could walk to McDonalds and all night diner.Genuine Hotels.com guest review
We were in town for a soccer tournament and Comfort Inn was perfect for what we needed. Price was reasonable and the rooms were nice and clean. The only down fall was the parking, not enough and very tight. The kids enjoyed the pool!!!Genuine Hotels.com guest review
"Everything we did was just a couple miles away"
Easy check in/check out. Pool and jacuzzi were pleasant. Very quiet in the evening which was nice. Wouldn't like the trash truck if I was a late riser. Around 5:45 a.m., very loud. Breakfast was good with the fruits, yogurt, ceral, drinks but the waffles and the gravy for the biscuits could sure use some help with taste.Genuine Expedia guest review
"State of the room"
We checked in went to the room and upon opening the door was confronted with a very strong mildew smell strongest in the bathroom but with no ventilation the whole room was filled with this noxious stench!! We were in a hurry to get to our event, dressed and left only to come back to a room we were unable to sleep in or even stay in for any amount of […] time!! We unfortunately had to drive back to our home in the North Bay without staying in the motel!! I would not recommend this facility to anyone as it feels and smells unclean!! The window lock was broken and the room could not be secured!! Read moreGenuine Expedia guest review
"Perfectly decent and reasonably priced"
I'm not sure if I stayed at the same motel that the folks who are badmouthing it did. The place is a great location, where you can hop on the Hiway 1 in two minutes. It was clean and neat and the person at the desk was courteous and efficient. I've paid a lot more for less. It had microwave, fridge, a decent television and bed. What more can one expect. […] Especially in an expensive resort community where prices for a room seldom are below $150.00. This place was a bargain for the price I paid, and I'd stay there again if I were traveling there. Read moreGenuine Expedia guest review
"Santa Cruz What to Wharf Weekend"
This is the first time we've booked this motel because we were always trying to get close accommodations to the beginning of the Wharf to Wharf race which begins at the Boardwalk in Santa Cruz. However, we will probably continue to book here because the location was within walking distance from the race bus relay system, making it very convenient. The […] motel management accommodated our request for a later check-out. We appreciated that very much. The room was clean, and the bed was comfortable. The only thing missing were more bath towels. There were two of us, and two towels was not enough for taking care of the hair. Read moreGenuine Hotels.com guest review
We have been coming to Santa Cruz for years and always book a different hotel-glad to say we have finally found 1 where we are all comfortable.Genuine Expedia guest review
wish i had more time to enjoy this place. clean rooms, nice little pool, comfy pillows. very enjoyable, except for the parking (not enough)Genuine Expedia guest review
"A very clean inn. Not as close to the broad walk."
Good experience. Modern look. Although the room is a bit stuffy and the bathroom has a unpleasant smell. Breakfast is good. Kids enjoyed the pool.Genuine Expedia guest review
Not a bad location except for the neighborhood. Hotel was clean and staff helpful. Guess the high price is to be expected in Santa Cruz.Genuine Hotels.com guest review
"Expensive for what it is."
This is a cut rate hotel, which is fine and necessary. BUT it was not priced like one. It feels like they are taking advantage of a captive audience due to the proximity of UCSC.Genuine Expedia guest review
"Wonderful room. Close to Hwy 1 & 17, but quiet."
Good breakfast - waffles - cheerios - coffee - etc. USA Today newspaper. Worst experience was the TV. Alot more channels & options than we were familiar with.Genuine Expedia guest review
"good place to stay"
Nice clean well maintained room/facility. Breakfast could use an overhaul but I found something to eat. Staff very helpful.Genuine Hotels.com guest review
"Clean room, free breakfast, close to all"
Hotel was great - very close to all attractions, located on major street - breakfast we simple but nice to have, and free!Genuine Hotels.com guest review
"The hotel in the city 5 min to the center by car"
Old facilities in bathroom. We had a faulty faucet We had to use the bathroom in another room.Genuine Expedia guest review
All in all it was a good experienceGenuine Hotels.com guest review
"Nice but stingy with the towels"
The hotel was recently remodeled which was nice. The breakfast provided had a lot of choices. We enjoyed the pool and hot tub, however they were very small, closed early, and the towel rack was empty the whole time we were there. Only two bath towels in the room when they knew we had four people staying. When we asked for more, they gave us smaller […] towels and said they could'nt give us anything else. The hotel is NOT in walking distance of the beach which made parking difficult and pricey when we wanted to go back and forward. Read moreGenuine Hotels.com guest review
Clean room and great continental breakfast.Genuine Hotels.com guest review
Very helpfulGenuine Hotels.com guest review
"Hotel is ok but..."
This is an average hotel. Cleanliness is good. Everything worked and the staff was friendly. It's main drawback is it's clientele. Since it's one of the cheapest hotels in the area it draws a few people you really don't want around you. My stay was fine until the night came and the people next store started screaming at each other at midnight, then […] the violence started and I asked the staff to call the police. Things quieted down after the police arrived and I finally got some sleep. Read moreGenuine Hotels.com guest review
"Noisy and Smelly"
This hotel is in a very noisy location close to the highway. There is a table and chairs outside upstairs not far from the room we were in (and many other rooms), and there were people sitting out there smoking and talking. I called the front desk around 9:45 pm to ask if this is permitted, and he said, "oh, yes." When I told him I wasn't going to be […] able to sleep with people talking outside my door, he said, "let's give them about 10 mins." After about a half-hour, I got up and explained to them that I wasn't going to be able to sleep, and they were very apologetic and quieted down. I don't understand why the hotel would have a table and chairs set up right next to several rooms. I can understand having one down by the pool, but not next to the rooms. The bathroom had a very strong mildew odor. Read moreGenuine Expedia guest review
"Ok for 1 night"
This is an older motel. You can tell it has been renovated. The location is great for visiting downtown or the boardwalk. Our room was small and smelled musty. The breakfast was Ok. They ran out of a lot of the food when we arrived at 8:30. If I were staying for more than 1 night I would pay more for a nicer place closer to the beach.Genuine Hotels.com guest review
"Ok for an overnight stay only"
I found the place ok, in an ok location and the service was poor. I don't think I would stay here if I could avoid it.Genuine Hotels.com guest review
My daughter and I were put on the ground floor, whereas many hotels will allow their female patrons a 2nd floor, (or higher), room for safety factors. Our room was located several rooms away from the pool and people in the pool enclosure were screaming and yelling until close to midnight. This noise from the pool area wasn't the only noise problem, […] because the people in the room above ours were making an unbelievable amount of noise. I finally fell asleep out of sheer exhaustion sometime after 2:30 AM, although the noise continued up until I fell asleep... and I don't know how long afterwards. The facilities were not clean, the bed had soiled sheets, the tub was dirty, and there was no drinking water provided in the room. The hotel and the inside of our room looked old and a little run down. Read moreGenuine Expedia guest review
"Used room and have empty bottle of whiskey!"
Horrible, wouldn't stay again. Given a room that when we entered noticed, TV on, bed used and yes, a half empty of bottle on night stand with paper cup, thought we'd see someone coming out of the bathroom. The rate was average, expected a lot more, night manager offered to tidy up room, no house keeping staff was available!Genuine Hotels.com guest review
"Tiny, Comfortable, Front Desk Staff sketchy"
This place is older but has had a little remodel and the room was tiny, but plenty of room for one night. Clean and convenient location. We really enjoyed the pool, it was warm and perfect for the little ones. The shower was a mystery to work, and there was instructions in the lobby instead of the rooms..weird. we didnt see them until we left, of course. […] We could not check in until 3:00pm because the weekend was so busy that the staff couldn't keep up. We had one main issue which i don't know if it is fair to blame on the hotel or not. We had a scammer call us at 11:30pm and woke my two babies under two years old. She pretended to be the front desk needing my information again and claiming to give me a refund for the inconvenience. When i refused to give her my credit card info, she hung up. My husband went to investigate this at the front desk and the man there was absolutely no help whatsoever. The call was either from another guest in the hotel, or an outside call patched through the front desk . He wouldn't give us any information to help us. I was furious at the whole situation. I am a little skeptical of some of the staff members. Also, the garbage man crashed into the dumpster at 5am waking us all up again. We had a rough visit, but again, i'm not sure how much the hotel is or isn't to blame for this. Read moreGenuine Hotels.com guest review
"Nice place, but call before you book."
I'm writing this review several weeks after we stayed here, so some of my information may not be up to date. The office was being remodeled, so we checked in at one of the rooms that had been converted to a temporary office. A room next door had been turned into the breakfast area. Our room was in a funky location on the second floor with a window that […] looked out at a dark hallway. We were above the office being remodeled. On Friday the construction noise was very loud . On Saturday I spent some time out by the pool, but they were pouring concrete, and the cement mixer was very loud. The pool was heated and very nice. The control for the tiny hot tub was hidden behind bushes next to the door to the sauna. The "hot" breakfast was non existent, and I was surprised that even on a weekday it didn't start until 7:00. There was cold cereal, Capri Sun juice, yogurt, fruit. and instant oatmeal. There was nowhere to sit. On Saturday I chose to walk across the street to Denny's. All the employees were very nice. The room was clean with a large bathroom. The fan light was noisy, but there was a light over the sink/mirror so I just used that one. The location was close to several places to eat. It was also about a 15-20 minute walk to the downtown area. We would stay there again, but only if I confirmed that all the construction was done, breakfast was truly hot, and I had a different room. Read moreGenuine Hotels.com guest review
"Very nice rooms and accommodations for the price."
Staff was so-so. Very inattentive and unsure of what they should be doing; I had my room keys deactivated twice during my stay which made me have to sit in the lobby behind the 15 other people who also had their room keys deactivated.The hotel itself was lovely and only 2/3 minutes from the beach.Genuine Expedia guest review
"Couldn't figure out the hotels.com booking"
The woman at the front desk seemed confused, took about 15 minutes, and finally gave me my keys. Turns out she couldn't find the hotels.com booking, and instead of telling me that, just rebooked the room. I was charged by hotels.com and the hotel. I had to catch the double billing on my bank statement.Genuine Hotels.com guest review
Hotel was under construction. Didn't like waking up to power saws and sanders was no happy with the hotel at allGenuine Hotels.com guest review
"a good family place low rates"
they were going thru a remodeling period. there were trucks and workers starting there day at 5 amGenuine Expedia guest review
This place met my expectations. It is conveniently located near the Santa Cruz Boardwalk, and the room I stayed in was clean, odor-free, and well maintained. My only complaint was the noise-level. Early in the morning, it was a bit noisy due to construction/landscaping near the front entrance of the hotel, and at night, we could hear people's footsteps […] and doors slamming near our room. Overall, I would recommend this Comfort Inn to budget travelers. Read moreGenuine Hotels.com guest review
Hotel was being reno'ed but still a good value.Genuine Hotels.com guest review
"Not a good place to stay"
The shower was not working. It's very inconvenient for us but we didn't call them to fix it, anyway we only stayed one day. Breakfast is not as good as other motels we went before.Genuine Expedia guest review
We have stayed here each visit to Sanat Cruz for the past 12 years. This may be our last visit. Lots of work being done to upgrade the check in and breakfast area. I guess we have never stayed down stairs. Each time the water was turned on it made a screaching noise that woke me out of a sound sleep and didnt stop until they shut off the water. The […] beds were very worn and uncomfortable. They still served a breakfast while trying to remodel. The pool area is great since we travel with children. The homeless have really taken over in this area. Although the hotel is close to shopping and resturants, There were people doing drugs on the street two blocks from our room. I didn't feel safe walking and drove everywhere. Read moreGenuine Hotels.com guest review
"Way below my expectations"
The motel conditions were very disappointing. The main office was under construction, so check-in and the free breakfast were located in small motel rooms. Check in took 30 minutes (which is 25 minutes longer than I expected). The HVAC unit and the hair dryer in our room were both broken when we checked in. Fortunately, the staff fixed the HVAC unit […] the next day. The beds were very uncomfortable and the rooms were tiny. The room was clean and the plumbing and TV both worked. Read moreGenuine Hotels.com guest review
The location was great, the motel was going thru renovations that was nice. Our room was newly remolded but the phone in the room nor the shower handle worked. The room smelled like freshly paint not ok when u have kids. Told manager on duty about these issues did not seem to care nor did he ever go to our room to check it like he said he would. Beds […] were so uncomfortable! Even my kids got no sleep & kids sleep anywhere! Read moreGenuine Hotels.com guest review
"Paint smell was terrible!"
Just painted room looked nice but the smell was awful. Had to run noisy ac fan all night. Otherwise ok for a quick overnightGenuine Hotels.com guest review
"It was ok, but.."
Construction going on . Outside looks old and run down, however the room was really modern on the inside.Genuine Hotels.com guest review
The hotel is currently undergoing renovations and we did stay in one of the recently redone rooms. Not really impressed. Breakfast offered was your typical sugar laden wheat choices. Our biggest complaint would have to be the glass block window in the room with no drapes and bright parking lot light that filled the room all night. Heater was very loud […] as it came on and off all night as well. Read moreGenuine Hotels.com guest review
Very quiet and cofortable hotelGenuine Hotels.com guest review
Very quiet hotel. Helpful staff.Genuine Hotels.com guest review
"Good Hotel for the Price"
Booked this hotel early for a good price. Location was convenient off Hwy 17 and a short drive to Beach Boardwalk. Enjoyed the outdoor hot tub. Breakfast was fine but would have been nice if it included real sausage or eggs instead of the dry mock meat with potatoes.Genuine Expedia guest review
"Very comfort here!"
Good breakfast and very comfort in the room!Genuine Hotels.com guest review
"dark rooms, great service"
do not expect a cheerful resort-style room, this is a traditional motel with dark rooms, old-fashioned air conditioning and "better don't look to closely" bed covers. Having said that, the bathroom was sparkling clean, the TV set and cable service good, and the service was excellent: good coffee and juices, good quality breakfast (did not sample the […] "fat" side of the buffet though), and plenty of complimentary copies of the WSJ Read moreGenuine Hotels.com guest review
"Visit to Son"
Was overall good value and experienceGenuine Hotels.com guest review
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