"Highly recommend Comfort Inn as a budget hotel."
This hotel located close to downtown and the beaches. Denny's is right opposite.Genuine Expedia guest review
The service and employees were really efficient and great...... If ever I go back to Santa Cruz will definitely stay here. The price is worth the stay. Denise and Gigi were very helpful in everything. Great place.Genuine Hotels.com guest review
"Good choice for the price"
The staff, especially the girl who was in charge of check-in and almost everything else, when we were there , was very helpful and friendly. They helped with several issues and aided us in printing some important documents. The WiFi coverage was spotty and intermittant. This should be improved The office could have had more detailed information about […] things to see in the city. Downtown and the main shopping area were very nice but we had to find it ourselves. There were no maps which indicated that area specifically nor were we directed there. The pie was worth a visit, especially the restaurant and seals at the very end. The boardwalk was much less to our tastes as it was really just a midway with games, rides and poor food. It it worth a 20 minute visit if that. All in all we enjoyed Santa Cruz and the accommodation was fine especially considering the girl at the desk who worked very hard and was still friendly and helpful. Read moreGenuine Hotels.com guest review
"Better than Expected!"
Very relaxing!!! the room was so clean, no sign of bed bugs. The service was wonderful-- complimentary WiFi in the rooms with no hidden fees or charges. Continental breakfast had waffles and the orange juice was delicious. Honestly, my overall stay was fantastic.Genuine Hotels.com guest review
The only problem was the garbage truck coming at 5:45 am. That is the only reason I won't be back. You have to do something about that. I am sure I am not the only person that feels that way.Genuine Hotels.com guest review
"Wonderful location and staff!"
I had my first trip with my girlfriend to the beach and stayed here. They really made us feel at home!Genuine Expedia guest review
"Close to boardwalk"
Comfortable beds and loved the pillows would like to have taken one home with me.Genuine Expedia guest review
"Hotel Customer Service needs improvment"
In this day and age if your customer service is lacking you should expect that your customers are going to tweet it, facebook it, or post a review- and that is exactly what I am doing. It is sad that it only takes one rude employee to ruin your entire experience at a hotel. My husband, son, and I checked into our room around 7:00pm. The lady that checked […] us in was very nice and helpful. I asked her for a noon check out and she said no problem and said she would put it into the computer. The next morning I was in the pool at 11am with my son when my husband got a call from the front desk. The lady asked if we were staying another night as it was 11am check out and we hadn't left yet. She then proceeded to tell my husband that we would be charged $25.00 for an additional hour for not being out of our room by 11am. He told her that the front desk lady told us that we could have late check out of noon. She put my husband on hold and called the lady that worked the night before and asked her if she had given us permission to check out at noon. When she came back on the phone she said that we need to be out by noon and was very rude about it.She said if we were not out by 12pm we would be charged $25.00 per hour for every hour or part thereof. We travel a lot and I have never heard of charging $25.00 an hour for late check out, that is ridiculous. The room and breakfast were okay, but with the lack of customer service we won't stay there again nor recommend this hotel. Read moreGenuine Expedia guest review
"Great place to stay"
Very happy with everything. The breakfast was great. Waffle was the big hit with the students.Genuine Hotels.com guest review
"Loved this Hotel"
This was the best place we have stayed in a long time. Breakfast was amazing. The rooms were spacious and the shower pressure was the bestGenuine Hotels.com guest review
"Great customer service"
We arrived at 3am after driving all night and asked if we could have a later check out time, she gave us an hour extra hour with no charge. We actually stayed an hour after that and weren't asked to check out once.Genuine Expedia guest review
"my stay at comfort inm"
Grear pool and jacuzzi. Room was fine for me and my daughter. The breakfast in the morning was horrible. Try to improve that meal serviceGenuine Hotels.com guest review
The rooms have been recently painted and the bathrooms remodeled. The linens on the bed were outstanding. Honestly, when we drove up, I thought the rooms were going to bed a bit shady, but I was pleasantly suprised when we went into our room. If you want a hotel that is within walking distance of the beach, this is not it. But if you have a rental car, […] the beach is a 10 minute drive. Although it is within walking distance of downtown Santa cruz, and the town is cool and funky. Read moreGenuine Expedia guest review
"Comfortable, nice staff and clean room."
The first room we went to was smokey. So we went to the front desk and they immediately gave us another smoke free room. The beds were comfortable and the shower was nice. Location-easy to get to and close to everywhere we wanted to go.Genuine Expedia guest review
Not bad for the $$$. Had a problem checking in because their system was down but they made every effort to get me into my room. I had booked a king size and ended up with two queens. Wasn't a problem because I was traveling without the wife.Genuine Hotels.com guest review
Even tough this was a non smoking room, it smelled strongly of air freshener/deodorant like they were trying to cover up a bad smell. The ac/fan/heater unit was noisy, only hi and lo setting, and blew directly across the bed. A lower fan level and adjustment of air direction would have improved our stay.Genuine Hotels.com guest review
"Great Santa Cruz Hotel"
Affordable, safe, clean, quiet hotels are hard to come by in Santa Cruz, this is the best of all of the above for a very reasonable price.Genuine Hotels.com guest review
"Close to the highways and essential amenities."
Booked this hotel for a work conference so proximity to the beach/boardwalk wasn't necessary for me. Clean. Breakfast available at 7am. Would stay again.Genuine Expedia guest review
terrific stay!!!Genuine Hotels.com guest review
"Decent Place to Stay & Not to expensive"
Staff was very pleasant and hotel was very clean. Would definitely stay there again when we visitGenuine Expedia guest review
"Dive-y and Expensive"
While the room I received wasn't dirty or anything, the hotel itself is pretty run down and, frankly, dive-y. Also, the security lock on the door was completely broken and overall the location was very noisy. For over $200 a night, I think you can do better.Genuine Hotels.com guest review
"Location wasn't great, but okay"
This hotel is not within walking distance to the boardwalk and that was a little disappointing. Other than that it was perfectly adequate.Genuine Hotels.com guest review
"Clean but had that "funny" old hotel smell"
Decent hotel for the price. Really nice staff. Pool was all mine since everyone else goes to the beach (which I loved). Hot tub was nice and warm. Noticed one odd thing: Four tiny pillows on the beds Instead of two regular-sized ones. Cute to look at, but awkward to rest your head upon.Genuine Hotels.com guest review
"Passing thru from sf to la"
Ok service, breakfast was horrible, overcooked cold sausage and undercooked cold potatoes, juice bags instead of fresh juice! Nearby attraction, the wharf is a drug infested place at night time. This place is ok if you are just passing thru Santa Cruz for overnight stay. And don't go to the wharf at night.Genuine Expedia guest review
"Nice & close to beech & boardwalk"
Nice rooms, clean looking & smelling. Good variety on breakfast items. Nice heated pool & spa.Genuine Expedia guest review
"Santa Cruz Sight Seeing"
My only complaint would be the pillows where small and uncomfortable. Otherwise it was a great stay and nice and quiet!Genuine Hotels.com guest review
Updated rooms and waiting area, breakfast was nice, could use a few more towels, we had 3 people and only 2 towels. Thermostat was a little hard to control.Genuine Hotels.com guest review
"Nice hotel, rude staff"
The hotel itself is very nice, updated rooms, very nice pool area and a variety of options for breakfast. Its close to the freeway and there are plenty of resturants near by, close to the beach and boardwalk. However, the staff is rude and the customer service can be improvedGenuine Expedia guest review
"It Was Alright"
The stay was fine everything was clean, the price was a little steep but... They did have a good spread for continential breakfest it is a little far to walk to the boardwalk u r better of driving, but all in all if it wasn't far from the boardwalk I would stay again.Genuine Hotels.com guest review
"Old facility that could use an upgrade."
This is an older motel that has not had any renovations or upgrades. The fan in the bathroom did not work and the control knob for the switch had been removed to ensure it was not used. The beds were very uncomfortable and the small pillow were basically useless.Genuine Expedia guest review
"Drive to town and UC Santa Cruz"
Room was ok and breakfast was typical of this kind of hotel. Kids liked the pool. Could walk to McDonalds and all night diner.Genuine Hotels.com guest review
We were in town for a soccer tournament and Comfort Inn was perfect for what we needed. Price was reasonable and the rooms were nice and clean. The only down fall was the parking, not enough and very tight. The kids enjoyed the pool!!!Genuine Hotels.com guest review
"Everything we did was just a couple miles away"
Easy check in/check out. Pool and jacuzzi were pleasant. Very quiet in the evening which was nice. Wouldn't like the trash truck if I was a late riser. Around 5:45 a.m., very loud. Breakfast was good with the fruits, yogurt, ceral, drinks but the waffles and the gravy for the biscuits could sure use some help with taste.Genuine Expedia guest review
"State of the room"
We checked in went to the room and upon opening the door was confronted with a very strong mildew smell strongest in the bathroom but with no ventilation the whole room was filled with this noxious stench!! We were in a hurry to get to our event, dressed and left only to come back to a room we were unable to sleep in or even stay in for any amount of […] time!! We unfortunately had to drive back to our home in the North Bay without staying in the motel!! I would not recommend this facility to anyone as it feels and smells unclean!! The window lock was broken and the room could not be secured!! Read moreGenuine Expedia guest review
"Perfectly decent and reasonably priced"
I'm not sure if I stayed at the same motel that the folks who are badmouthing it did. The place is a great location, where you can hop on the Hiway 1 in two minutes. It was clean and neat and the person at the desk was courteous and efficient. I've paid a lot more for less. It had microwave, fridge, a decent television and bed. What more can one expect. […] Especially in an expensive resort community where prices for a room seldom are below $150.00. This place was a bargain for the price I paid, and I'd stay there again if I were traveling there. Read moreGenuine Expedia guest review
"Santa Cruz What to Wharf Weekend"
This is the first time we've booked this motel because we were always trying to get close accommodations to the beginning of the Wharf to Wharf race which begins at the Boardwalk in Santa Cruz. However, we will probably continue to book here because the location was within walking distance from the race bus relay system, making it very convenient. The […] motel management accommodated our request for a later check-out. We appreciated that very much. The room was clean, and the bed was comfortable. The only thing missing were more bath towels. There were two of us, and two towels was not enough for taking care of the hair. Read moreGenuine Hotels.com guest review
We have been coming to Santa Cruz for years and always book a different hotel-glad to say we have finally found 1 where we are all comfortable.Genuine Expedia guest review
wish i had more time to enjoy this place. clean rooms, nice little pool, comfy pillows. very enjoyable, except for the parking (not enough)Genuine Expedia guest review
"A very clean inn. Not as close to the broad walk."
Good experience. Modern look. Although the room is a bit stuffy and the bathroom has a unpleasant smell. Breakfast is good. Kids enjoyed the pool.Genuine Expedia guest review
Not a bad location except for the neighborhood. Hotel was clean and staff helpful. Guess the high price is to be expected in Santa Cruz.Genuine Hotels.com guest review
"Expensive for what it is."
This is a cut rate hotel, which is fine and necessary. BUT it was not priced like one. It feels like they are taking advantage of a captive audience due to the proximity of UCSC.Genuine Expedia guest review
"Wonderful room. Close to Hwy 1 & 17, but quiet."
Good breakfast - waffles - cheerios - coffee - etc. USA Today newspaper. Worst experience was the TV. Alot more channels & options than we were familiar with.Genuine Expedia guest review
"good place to stay"
Nice clean well maintained room/facility. Breakfast could use an overhaul but I found something to eat. Staff very helpful.Genuine Hotels.com guest review
"Clean room, free breakfast, close to all"
Hotel was great - very close to all attractions, located on major street - breakfast we simple but nice to have, and free!Genuine Hotels.com guest review
"The hotel in the city 5 min to the center by car"
Old facilities in bathroom. We had a faulty faucet We had to use the bathroom in another room.Genuine Expedia guest review
All in all it was a good experienceGenuine Hotels.com guest review
"Nice but stingy with the towels"
The hotel was recently remodeled which was nice. The breakfast provided had a lot of choices. We enjoyed the pool and hot tub, however they were very small, closed early, and the towel rack was empty the whole time we were there. Only two bath towels in the room when they knew we had four people staying. When we asked for more, they gave us smaller […] towels and said they could'nt give us anything else. The hotel is NOT in walking distance of the beach which made parking difficult and pricey when we wanted to go back and forward. Read moreGenuine Hotels.com guest review
Clean room and great continental breakfast.Genuine Hotels.com guest review
Very helpfulGenuine Hotels.com guest review
"Hotel is ok but..."
This is an average hotel. Cleanliness is good. Everything worked and the staff was friendly. It's main drawback is it's clientele. Since it's one of the cheapest hotels in the area it draws a few people you really don't want around you. My stay was fine until the night came and the people next store started screaming at each other at midnight, then […] the violence started and I asked the staff to call the police. Things quieted down after the police arrived and I finally got some sleep. Read moreGenuine Hotels.com guest review
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