I was surprised that I had to pay a parking fee. This information was not available to me when I made the reservation.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your five star review! We’re sorry to hear that you were not aware of the parking fee when you made your reservation, we certainly want our guests to be aware of the fee ahead of arriving. We’re looking forward to hosting you again!
"Very nice hotel for the price."
The breakfast was excellent. Lots of hot and cold options and it varied slightly each of the three days we were there. The room was very clean and comfortable. The pillows were VERY soft. That's the only reason for the 4 on comfort. My husband and I each needed 3 pillows to get comfortable and even then it wasn't really enough. Also, the water out of […] the faucet tasted awful. Probably not a hotel issue as much as it is a city issue. Bring bottled water and put it in the fridge. I would definitely stay here again. Very close to a lot of restaurants and shopping. Nice neighborhood. Read moreGenuine Expedia guest review
Response by Hampton Inn Houston Galleria Thank you for your valuable feedback. I’m glad that you and your husband enjoyed breakfast; we know that it’s the most important meal of the day so we try hard to provide great options. We’ve started to add bottled waters to our rooms so our guests won’t have to drink water from the faucet unless they want to. We hope you come back soon!
"Nice hotel; great location; clean and good service"
Overall, a nice hotel. The only thing that i felt was unnecessary was their parking charges. It is not really a location that requires parking charges. Most people parked outside the gated area.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your feedback. We know that the parking fee can appear to be needless; however, we hope that the secured lot and our competitive guest room rates help add value to it. We hope to see you return soon!
"Great value and hotel"
Excellent. Food was good too at breakfast. Didn't get out to see surrounding area.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your five star review! It’s great to hear that you enjoyed breakfast, we hope that next time you return you’ll have the opportunity to explore the wonderful Galleria Area.
We stayed for the weekend to visit different museums and just have a girls weekend. I honestly expected mediocre due to the price but I was wrong. This was actually really great. They have 24 hour beverage stand. They do have other snacks and drinks for sale at reasonable pricing which makes if convenient and they give out free bottled water. The free […] breakfast is actually really good! If its really busy then you have to wait a bit but the guy that takes care of it is WONDERFUL and he run and runs getting you everything as quickly as possible. They do run out of things like eggs closer to the end of breakfast so get there early and you won't have any problems! Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your review! We appreciate your positive feedback regarding our hotel and our Suite Shop and our Breakfast. It’s certainly not our intention to run out of eggs at the end of breakfast-we’ll definitely be sure that we make more. We’re looking forward to hosting you again!
"Nice hotel but too noisy"
Hotel was very clean and nice. Room was beautiful and bed was super comfortable! The staff was very friendly. Our only complaint was that we had a room near the elevator and it was very noisy. We tried to keep the fan running so we could drown out the noise but it didn't work. So just don't get a room by the elevator and your stay will be GREAT!Genuine Expedia guest review
Response by Hampton Inn Houston Galleria Thank you for taking the time to share your experience with us. I can see how the elevators can be noisy, especially when we’re busy. Please let us know next time you stay with us that you’d like to be away from the elevators, and we’ll do everything else that we can to ensure another great stay!
Extremely convenient I stayed with some girlfriends and it was perfect for our girls trip!Genuine Expedia guest review
Response by Hampton Inn Houston Galleria Thank you for the great review! I’m glad that you and your friends enjoyed a Girls Weekend; Houston is a great town for that. I hope you and your friends visit us again soon!
Hidden in the middle of midtown, very good stay for a very good priceGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your five star review! We’re delighted to hear that you enjoyed your stay with us and found the price to be of great value. We look forward to seeing you again soon!
This hotel was in a great location. The only problem was waking up Saturday morning and the hot breakfast was not prepared. We were told it would be ready at 6:30 but wasn't ready until 8. Smh but overall my stay was good staff good and excellent safety. Oh breakfast was on time Sunday morning and the eggs was the best.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your feedback. We’re so sorry that breakfast was late on Saturday but we’re happy to hear that it was on time on Sunday and you were able to enjoy the eggs! We hope to see you back at the Hampton Inn Houston Near the Galleria very soon!
"clean and comfortable"
Overall it was good. Very clean and bed was comfortable.. Didn't like that had to pay to park, good service thoughGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your feedback. It’s nice to know that you found our hotel clean and the bed comfortable. We hope that the parking fee doesn’t keep you from coming back to stay with us again soon!
"Heart of Down-Town"
Well set up, clean and geared toward business needs. Friendly staff and very accommodating.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your review! We’re pleased that you found our hotel to be a good fit for you and that the staff was accommodating. We hope you’ll stay with us again when you return to Houston.
"Pay for parking?"
That ain't the Texas that I know and love.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your review. We understand that our parking fee may not be ideal for all of our guests; however, we hope that our guests find value in it since we offer a secured lot that requires an active guest room key to enter. Hopefully the parking charge will not prevent you from staying with us again as we would love another opportunity to host you.
"Houston January Trip"
Comfortable, convenient & efficientGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your review. We’re so happy that you had a comfortable stay with us! We look forward to hosting you again soon!
"Hotel near Galleria"
The overall stay was very nice. The bill was not what we were originally quoted by the desk personnel, so therefore we left disappointed in the desk service. The desk clerk should be able to quote a price and honor the price.Genuine Expedia guest review
Response by Hampton Inn Houston Galleria Thank you for taking the time to write a review. I apologize that you were quoted one rate and then charged another, which is certainly not how we want our associates doing business. I hope this will not deter you from staying with us in the future as we’d love to have the opportunity to host you again.
"Great location and excellent staff"
Nice comfortable room with all amenities ! Breakfast is also a big plus. I could do without the $11 parking fee to parkGenuine Hotels.com guest review
"Nice location but lack of maintenance"
Very good location, but some old building and lack of maintenance. Also the breakfast can improve a lot.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your review! We’re sorry to hear that our building wasn’t up to par for you. We hope that you’ll give us another chance next time that you’re in Houston!
they had some difficulty with the final charges. They charged me then credited the money back and repeated that twice before finally posting the charges. Great for the business traveler, I'd say. Comfortable and close to everything but not necessarily all the typical perks a leisure traveler might like.Genuine Hotels.com guest review
My experience was good but I would suggest the following first change for better pillows and second Rates include parking charges and the price of the room. ThanksGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your feedback! We’re happy that you consider our hotel a good choice regardless of our parking fee. By charging the parking fee, we’re able to keep our guest room rate competitive and offer a secured, gated lot for our guests’ safety. We hope that you’ll consider staying with us again when you’re in Houston.
"Nice hotel served purpose. Easy process"
Hotel was clean staff was pretty friendly but I only talked with them when checking in. Only stayed overnight so didn't get to take advantage of breakfast or other amenities.Genuine Expedia guest review
Response by Hampton Inn Houston Galleria We’re grateful for your review! It’s nice to hear that our staff was friendly and you enjoyed your night with us. We hope you get to enjoy our complimentary breakfast buffet next time you stay with us!
We enjoyed our stay. Loved the big dining space. Our family used it for lunch one day, so we could all sit and visit. I liked that it was far for check in area. We also used the lobby area with the Christmas tree for family pictures and gift giving before we went out to dinner. the staff was nice and our room was clean. Our only concern was the loudness […] of the heating unit in one of our rooms. Breakfast was nice. Location was good. Read moreGenuine Expedia guest review
Response by Hampton Inn Houston Galleria Thank you for your review! We’re so glad that you and your family enjoyed your time together over the holidays! I apologize for the noisy heating unit, I know that can be really distracting when you’re trying to sleep-so we will definitely look into that. I hope that we can serve your family again this holiday season, if not sooner!
"Close to business meetings"
Comfortable and convenient as usual.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your review! We’re happy to hear that your stay was comfortable and convenient. We look forward to your return!
"within walking distance of the galleria"
comfortable, clean, outstanding breakfast and serviceGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your great review! It’s great to know that you had a comfortable stay with us and that you enjoyed our complimentary breakfast. We hope to host you again in the near future!
I was very surprised that as big of a chain of hotels that Hampton is it was charging for parking.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate you taking the time to submit a review! While not all Hampton Inn hotels charge for parking, we do based on our location. We hope that our guests find the secured lot to add value to the charge. Next time you’re in town, we hope that you’ll stay with us again!
Excellent hotel and breakfast buffet. Rooms clean and equipped with all the expected. Very pleased and would stay again on this hotelGenuine Expedia guest review
didn't like $9.00 per night parking feeGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your review. We’re sorry that you didn’t like the parking fee, but we hope that you understand why we implemented it; to keep our guests cars safely behind a secured gate. We hope to see you back at the Hampton Inn Houston Near the Galleria!
"Nice hotel for the price"
Staff was really helpful and kind. Beds are clean and absolutely comfortable. The location is really convenient although I think that the parking surcharge is unnecessary. I will recommend this hotel and stay again if I'm in the area!Genuine Expedia guest review
Good location near galleria, clean, quiet, nice staff, great complimentary breakfastGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for taking the time to post such a great review! I am pleased to hear you enjoyed the hotel and location. We look forward to seeing you again soon!
"Nice clean comfortable hotel"
We had a great time in The Hampton Inn! The staff is very pleasant and helpful,the room was clean,the bed was extremely comfortable and the breakfast was good.The hotel is in a great location,easily accessible to restaurants,shopping malls and other fun thingsGenuine Expedia guest review
Response by Hampton Inn Houston Galleria Thank you for taking time to post a great review. I am so happy to hear you had a wonderful experience, and our staff was very pleasant and helpful. We hope to get an opportunity to serve you again in the future.
"Convenient and friendly"
Nice hotel, comfortable, across street from good sandwich place & Starbucks. Friendly/helpful staff. Nice area.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for taking the time to tell others about your experience. I agree that we have an amazing team, and I am pleased to hear they took great care of you. We hope to see you again soon!
I so appreciated the closeness of the hotel to the event I was attending and all of the local stores. Very, very nice accommodations and close to everything.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for the feedback! I agree that we have an excellent location, close to many venues popular leisure spots. Happy holidays and we hope to be your first choice for hotel accommodations next time you visit Houston!
The hotel bedding smelled like body odor. Otherwise room was clean. Hotel lobby smelled of stale cigarette smoke. Front desk clerk very in observant and not helpful or caring. No security. No security cameras to prevent theft. If hotel was responsible for theft on the premises I bet they would have security AND cameras for surveillance. Very unsafe! […] I do not recommend this hotel to anyone Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your feedback. I apologize for the problem with your bedding. We strive to make sure all of our guests have a nice, safe place to rest their head. With that said, I am happy to announce that our hotel has just received orders of brand new bedding. We hope you will stop by again to try out our fresh comforters. Thank you for your business!
"Misses the Mark by a Huge Margin"
What was to have been a weekend get away for us turned out to be a trying week end. Room was very noisy. HVAC was not easily controlled. The unit was either on or off and it kept cycling during the night and waking us up. There was no way to leave the fan on with just the A/C kicking in when needed. They charged a $9.00/day parking charge plus tax that […] was not disclosed on top of the room rate. Staff was very indifferent. We left there tired. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for taking the time to post a review. I apologize for the problem with your air conditioner, as I know that can impact how well you sleep. Our maintenance team will get that addressed. We appreciate your business and hope to have the chance to serve you again.
"very clean and relaxing - great breakfast"
very clean room. very relaxing environment. Great breakfastGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for taking the time to post a review. I apologize for the problem with your air conditioner, as I know that can impact how well you sleep. Our maintenance team will get that addressed. We appreciate your business and hope to have the chance to serve you again .
exceptionally friendly and helpful staff. Very clean room. Large selection of breakfast items. Close to everything we needed to do and see.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for the wonderful feedback. I am happy to hear you were able to take advantage of our great location as well as enjoy our large breakfast buffet and friendly staff. We hope to serve you again in the future. Again, thank you.
The hotel WIFI in the rooms was of very poor quality and kept disconnecting for no reason.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your feedback. I know that is very frustrating when your internet keeps disconnecting. My apologies for any discomfort it caused you. We strive to provide the best guest experience possible. We will troubleshoot ways to improve our internet service. I hope we will be able to serve you in the future.
"Staff were very friendly and rooms were spotless!"
I will definitely be staying there on my next trip!Genuine Hotels.com guest review
"Close to the galleria mall."
We really enjoyed our stay here. While the whole facility is not modern plus, that took nothing away from our enjoyment. Our room felt quite luxurious and very clean. Staff was helpful and friendly. Breakfast and breakfast area was the best i have seen.Genuine Expedia guest review
"Convenience to Houstonian Meeting at 1/3 the Cost"
Very nice facility. Spacious & attractive room and bath with shower stall & no tub--the way all hotels should be equipped, Largest flat screen HD TV I've seen in a hotel. Breakfast: large variety of good breakfast choices. My only complaint is a parking charge.Genuine Hotels.com guest review
Very Quiet rooms, quiet neighborhood but close to areas needed. Definitely a repeat place to stay.Genuine Hotels.com guest review
"Convenient Access to Most Everything"
Nice and extremely quiet stay with comfy bed and decent breakfast. Convenient access to freeways and Chevron station. There are a lot of outstanding restaurants nearby and things to do. Area suited toward the business or single traveler.Genuine Expedia guest review
Very nice room for a Hampton Inn. Flat panel TV was large, and there was a sofa in our King room. I liked the large shower in lieu of the usual bathtub with shower (less likely to have a fall). The A/C unit was rather noisy as it cycled on and off during the night. Note that there is an additional charge for parking in the gated parking lot. Not sure […] how much additional protection this provides, as the fence is not very high. The neighborhood seemed quite safe. Read moreGenuine Hotels.com guest review
Was pleasantly surprised - had never stayed at a Hampton Inn before. Helpful staff, nice rooms, better than average breakfast buffet. Would stay here again.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your review! We’re so happy that you enjoyed your first stay at a Hampton Inn! We’re looking forward to having you return to the Hampton Inn Houston Near the Galleria.
"Convenient to highway"
Quite, clean but the pillows leaved a lot to be desired.Genuine Hotels.com guest review
Response by Hampton Inn Houston Galleria Thank you for your feedback. We’re so sorry that you didn’t like the feather pillows; we do have foam pillows available upon. Next time you’re in town, please let us know that you’d prefer the foam pillows and we’ll be sure they’re in your room prior to your arrival. We hope to see you again soon!
"Hampton Inn Galleria"
My hotel for the price was great. Great and Friendly staff, nice spread for breakfast, and computer accessablitly a plus. I was caught by surprise that the bed and pillows was uncomfortable. Otherwise the room was spacious, modern great TV and bathroom. Pool looked inviting but it was too cold out for me to take a plunge. If there was a spa I would […] have gone in! Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston Galleria We appreciate your feedback. We’re sorry to hear that you found the mattress and pillows to be uncomfortable, but we’re happy to hear that you enjoyed breakfast and found the rooms to be spacious. We hope you’ll return to the Hampton Inn Houston Near the Galleria-and please let us know that you’d like to try our foam pillows on your next visit as we’d like you have the best night’s sleep possible when you stay with us.
"Convenient to Downtown Houston without the hassles"
The Hampton Inn Houston Galleria is an ideal location for getting to different parts of the city: Downtown, the Galleria shopping area, and the museum district. The complimentary breakfast has a wide range of offerings, something to satisfy all morning tastes.Genuine Hotels.com guest review
I will be booking this hotel on my next visit to HoustonGenuine Hotels.com guest review
"Great breakfast, horrible pillows"
My husband and I stayed overnight as a weekend getaway to celebrate our anniversary. The hotel is nice, quiet, well kept. The breakfast was comprehensive and filling. We enjoyed it. The bed pillows were very uncomfortable and I'm not exactly sure what they were filled with. Air? Also, save the money on parking, the free parking out front is suffici […] ent. Read moreGenuine Hotels.com guest review
Great experience .. Would definitely stay again. Room was clean and staff was welcomingGenuine Expedia guest review
Great hotel for the $, close to a lot and friendly, helpful staff. Decent workout room, good parking. Breakfast not gourmet, but gave many choices, so everyone could surely find something and it is quick and easy.Genuine Expedia guest review
"Great location, Bad breakfast, Good conditions"
The hotel itself was clean and fine. The cleaning products they use to clean and freshen the hotel smell very odd and strong, and I didn't like walking around because of it. The smell seemed mostly confined to the lobby, which wouldn't be an issue except that is where they serve the complimentary breakfast. As for the breakfast, it ran the gamut between […] OK and awful. The OK things were ready-made things like cereal, toast, etc. Their "cooked" items we pretty awful--the "omelette" and "bacon" looked and tasted very unappetizing. I would avoid everything that most likely was heated up in a bag, which was everything savory. The complimentary coffee they offer varied in temperature throughout the day. Of the 5 days I was there, only once was the coffee actually hot--every other day it was lukewarm at best. The room was clean and comfortable. The King bed was good, but for some reason we got 4 throw size pillows, instead of regular ones, which is odd. They were comfortable nonetheless but not really enough. Our room was cleaned and towels replaced regularly. All in all the hotel was fine. It's nice enough, nothing special--clearly budget. The location alone was worth the stay, but avoid the breakfast like the plague. Drive 5 minutes up the road to Barnaby's cafe instead. LASTLY, parking costs $9 per day. I think this is really dumb because there really is no shortage of space. Not sure what that's about. Read moreGenuine Hotels.com guest review
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