"Charged twice, but otherwise nice"
The hotel was nice but our room was a handicapped room with little space and a huge bathroom. When we checked in, we were assured that our reservation was paid for and that a credit card was needed for incidentals. We were charged again for the room and $100 extra on top of that. That meant calling the hotel and the credit card company to straighten […] things out. The additional charge has been removed, but it should never have been put on my account in the first place. Read moreGenuine Hotels.com guest review
The hotel is nicely furnished and updated, great value but had some issues with housekeeping cleaning my room and the coffee pot didn't work in the room for the second time now that I have stayed. Went to mention upon checkout and the customer service person was not interested in my feedback about my stay. The rest of the staff was courteous.Genuine Hotels.com guest review
"Next Level service!"
Thanks for making it feel like I never left home! Your staff was so accommodating in assistance, travel, and meals! I'll be back everytime.Genuine Hotels.com guest review
The hotel was nice. Workout equipment needed some maintenance, but overal was a nice stay.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Shelley, Thank you for the review. We have been renovating our fitness center and did experience some equipment challenges during that time.
"near where we were goig"
goodGenuine Hotels.com guest review
Everything was fine. We enjoyed the pool and fire pit at night.Genuine Hotels.com guest review
"Fine facility but short on customer service"
Hotel room was very nice and overall was well-maintained and clean. Morning breakfast buffet was very good but expensive. However hotel management sensitivity to customer needs was sorely lacking. At nearly midnight on the evening of arrival, loud music was still playing throughout the central court yard. When asked if they could get it turned down, […] front desk manager(s) initially said it was 'not a problem.' They also had not translated the requirements correctly from third party hotel booking agency. When politely asked to address several issues, hotel agents were non-responsive and even dismissive of (customer) needs. Overall a clean, comfortable and good-looking hotel, but way short on customer service and attitude. Read moreGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Mr. Bond, We have taken your feedback very seriously. The courtyard music shuts off at 10pm and the patio closes at 11pm. We have a new manager in charge now and he ensures this standard is adhered to. I am sorry that you had to be disrupted and encountered a lack of responsiveness from the front desk. Responsiveness from our staff is on of our most important core training values, I regret that you did not find the staff practicing what they have been trained on, re-training has taken place.
The hotel was perfect - good locationGenuine Hotels.com guest review
Everything was wonderful. The only reason I did not give it the highest rating is that I had asked in advance if all three of our rooms could be next to each other or at least on the same floor. This request was not honored even though the woman I spoke with on the phone prior assured me that it would be. This was problematic for my stay.Genuine Hotels.com guest review
Everything about our stay was good but the receptionist told us to park out back because our room was on the fourth floor. We walked down two very long hallways before finding our room only to learn that the elevator near the front desk brought us much closer. There must have been a party at your hotel because there were some very noisy guests roaming […] the corridors after midnight...I realize that is not the fault of the hotel. Read moreGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest: Thank you for your feedback, especially regarding your arrival experience. We have a lot of new associates in the front office and it appears this front desk agent confused the order of our guest rooms. I have confirmed that our current staff have been retrained and all new associates are trained immediately on the easiest access, front or back elevators, to our guest rooms.
"Close to destimation"
Positive feedback - The staff was wonderful. Always helpful. Constructive feedback - the mattresses were terrible (very uncomfortable). Also, at the Sports Bar (on a Friday night), there was only one server. She did great, but meant for long waits.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, I apologize for the wait in the bar, we have since filled our open positions and are well staffed in Vanderbilt's. We often receive compliments on the comfort of our beds. As your feedback is anonymous we were unable to confirm the guest room you stayed in. However, we believe we did find the problem bed, the box springs were the issue and we replaced them We hope you think of Wyndham Hamilton Park the next time you are in our area.
This is a really nice property near Morristown. Although we were only there for one night, it felt more like a mini resort rather than a hotel. Sports bar, restaurant, coffee bar, huge gym w the same quality equipment you will find in a real gym, indoor pool and racquetball courts, modern updated rooms even though it is an older property. The one exception […] to this was my room air conditioner - it is actually above the foyer and you have to walk under it everytime you exit the room or go to the bathroom. Sometime during the night, the coil froze up and I awoke to loud noises coming from the unit. I turned it off and water and eventually ice chunks began to drip/fall from the unit down to the carpet. I notified the desk, and they seemed very responsive, as I was checking out. In spite of this, I would stay here again. They have gone to great efforts to update the hotel and the staff was very friendly. Read moreGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Gene, We appreciate your detailed review, we are glad you had the opportunity to enjoy our amenities. I remember learning about the issue with your A/C unit, I'm sorry that you had to experience that, our internal HVAC mechanics were able to repair the issue. Unfortunately, you were unable to benefit from this but we appreciate you informing the desk as we were able to make the necessary repairs for the next guest checking in. Thank you.
Comfortable, clean and quite room.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Hope to see you when you travel again to New Jersey!
Great location for the family wedding we attended Easter weekend. Very friendly and accommodating staff, good food (GREAT HAPPY HOUR!) and amenities were wonderful. could not ask for better!Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Tim and Sally, We are so glad you enjoyed your stay and decided to spend the holiday weekend with us! Thank you.
The room was nice we've been there several times but there was a dingy smell this time. Very disappointed about that.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Ms. Williams, Thank you for your feedback, we were able to identify the guest room you stayed in. We are sincerely sorry that you encountered an issue with this stay as we value your business and we hope to see you back again soon.
"Good location to get around morris county area."
The hotel conference center is located in a good location, close to shopping, dinning and major roadways to new York and pa.Genuine Hotels.com guest review
"needs a mini fridge"
Great, updated modern and contemporary room. Nice spa feel in the bathroom. TV and tv choices are great. Good bar and restaurant, had also full gym, pool and spa. Few negatives: There is no reason NOT to have a mini fridge in the room. This is the reason I didn't extend my stay and decided to change hotels. Windows themselves are good but have a gap […] in seal and leak cold, not to bad thought. Also the Water RESTRICTOR in the shower was horrible, must have been partly clogged because it let only a trickle of water, spoiled the whole spa look of the bathroom. Read moreGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Steve, Thank you for your detailed feedback, I am happy that you were able to enjoy a lot of our amenities. We will be installing new windows in every guest room this year! I am very sorry about your poor shower experience, we usually hear that we have great water pressure. All reviews are anonymous, therefore I do not know what room you were in, our Director of Housekeeping is in the process of checking every room to ensure the shower heads are all functioning property.
Perfect location to visit my son at FDUGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest: We are very happy that you choose Wyndham Hamilton Park when you visited your son next door at FDU. Hope to see you back soon!
"New Jersey Morristown"
It was good but overpriced.Genuine Hotels.com guest review
I was working in the area and decided to stay here because of its location. Once inside I was pleasantly surprised the rooms where very nice and clean. The staff was exceptional even the lady who delivered my breakfast talked me into eating my breakfast before running out to my job site. I would absolutely recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, Thank you for your kind words and feedback on our room service attendant, we are identifying who served you so we can share your comment her. We hope you think of Wyndham Hamilton Park the next time you are in the Morristown area for business.
The good: Very clean room. Beds were super comfortable. AC/heater worked well. Clean bathroom. The bad: They lost Expedia reservation. Gave us two faulty room keys. Big price for small room. Heard neighbors, staff in hallway and planes landing at airport. Very poor noise control, or none at all. Bar closed way too early. I'd recommend the Madison […] Hotel or a Morristown hotel for next time. I don't think we'll stay here again. Read moreGenuine Expedia guest review
"Close to Family Stay"
I came in on a Friday afternoon on Super Bowl Weekend. My son and I were going to MSG on Saturday for a DH Basketball Game. The Hotel was 2.5 miles from his Apartment and moderately priced, so I booked it for one night. I was very happy with my stay and the hot-tub was an added bonus !!!Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Rocco, Thank you for your detailed comment, we hope to see you back again the next time you visit your son!
"Where is the front desk? Cranky meets cranky."
This hotel has a front and a rear parking lot. The rear parking lot is on a higher floor than reception. I parked in the rear of the hotel and walked into what looked like a huge reception area with a desk but no employees. The reception area was one floor down. There were no signs to indicate location of reception. It is 8 pm on a Sunday night and […] I am cranky from traveling a long way and now carrying my bags trying to find where to check in. I ran in to a guest that pointed the way and went to the front desk. Well, I was greeted by a cranky young lady who minimized my bad experience. When cranky meets cranky it leaves a very bad impression of the hotel with the customer. Read moreGenuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, I am sorry that you had encountered such difficulty upon your arrival. We do have signage in our parking lot directing guests to the Registration, obviously it was not good enough. Already on order are new interior and exterior signs for this property that will be installed in approx. 30-60 days. In addition to replacing existing signage there will be additional signage to direct our guests to where they need to be. In regards to the young lady at the desk, I have forwarded your comment on to our Guest Services Manager as additional training is in order, I am certain Gregg will take care of this immediately. Please note that your feedback has been taken seriously, we appreciate you taking the time to write.
"Not where a Wyndham should be at!!!"
I just stayed at another Wyndham in near by the Florham Park, which was MUCH nicer and a completely different experience. This hotel needs massive updating- the style of the hotel, the room, all look dated and ugly. The king sized bed was nice, but the room smelled like smoke. The bar staff and the front desk staff were very nice and accommodating. […] In fact, they gave me an easy, early check in at 1:00pm on the day of the snow storm to their credit. The issue is the place needs massive updating, but the staff was very nice. Read moreGenuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, Thank you for your response, as we have been a Wyndham property only since August I'm glad you enjoyed are staff and appreciated their "Count of Me" hospitality style of service. Our property will soon be renovating certain areas of the hotel, it will be done during non-peak periods. Our goal is it to provide excellent customer service and a comfortable stay. We hope that you will return soon to re-evaluate the property.
Everything was great except there was an alarm in the middle of the night that scared me.. about an emergency being reported in the building.. I didn't hear anything after it was shut off.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Katie, We are so sorry about the alarm, it was pulled by a guest, we had to identify the area was clear before shutting it off. We are glad that the rest of your stay was enjoyable and happy that you decided to spend your New Year with us!
"Room size could be bigger"
The hotel was very nice over all. def worth the money however the size of the room was very very small. I was hoping for a bigger room and more space for personal belongings.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, I do not know what guest room type you were in. Our rooms with two beds have closet organizers that many travelers appreciate when sharing space. Our Signature King rooms and Deluxe Double Queen rooms are more spacious. We hope to see you back at Wyndham Hamilton Park.
My stay was wonderful. The only problem I had was a food item I had ordered. I ordered a vegetable platter to go. When I opened it, some of the vegies were soft and slimy (like they had been sitting for a while). When I reported the problem, the manager contacted me and reversed the charge for what I had. It would have been nice if they sent up a replacement […] of something fresh in it's place. However, they were very pleasant and handled it well. Read moreGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, Thank you for your feedback. You make a good suggestion, I have passed it along to our Director of F&B. We are glad the rest of your stay was wonderful and hope to see you again.
"got a good last-minute deal"
Was in town for a funeral with a last-minute reservation. Reasonable price and was happy with hotel and room.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Thank you.
"Great New Year's Eve getaway"
The hotel was great. It was perfect for a quick getaway for New Year's Eve.Genuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Thank you for your comment. This is only the second year we have been open on New Year's Eve, it was a great evening and we are glad you choose Wyndham Hamilton Park.
Staff very accommodating, warm and friendly. However, room very disappointingand SMALL. Only one night stand so no place for bedside items at night on other side. That side close to wall making in/out of bed difficult. Bedding was bulky and "all or none" single sheet or full bedding. Bathroom shower no pressure - difficult getting soap off and out of […] hair. Closet door and bathroom door could not be opened at same time as would bang into one another. Other facilities include fridge but had to request one. Continental breakfast not included though many other hotels offer some type of morning and other refreshment. Again, front desk staff, especially, VERY cordial, professional and helpful. Read moreGenuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest: The room that you stayed in used to accommodate a queen size bed. We wanted to meet the increasing demand for king size beds and converted these rooms, unfortunately, we had to eliminate one night stand in order for the bed to fit nicely in the room. We take your feedback seriously and will re-visit the layout of that room type. Unfortunately, your comment is anonymous so I am unable to determine what room you were in, we always hear that our water pressure is excellent, we will work hard to identify your room through our housekeeping staff and regular preventative maintenance as there is likely an issue with this shower head or valve. Thank you for your feedback.
It was a very nice hotel.Genuine Hotels.com guest review
"Great access to NYC/NJ attractions"
This hotel was pleasant surprise. It is inexpensive, but you'd never know it. Plenty of room with a quaint town nearby for food, shopping, etc. I'd go back there in a second.Genuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Thank you for taking the time to comment. Morristown, Madison and Chatham are beautiful walking towns very close by. Next time you return, keep in mind that our hotel shuttle provides complimentary transportation to these towns!
"CHRISTMAS DAY STAY !"
I stayed only one day 3 miles from my son's apartment to celebrate CHRISTMAS - perfect price - perfect distance - great experience!Genuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Thank you for taking the time to comment on your stay. We are in very close proximity to Madison, Chatham and Morristown. Hope to see you again next time you visit your son!
Satisfied visitors. For 2 nights, we booked an accessible room through hotels.com than through the wedding room block route, which turned out to be more affordable. Only concerns were leaking airconditioner/heater or window that made the carpet damp & a bathtub that kept clogging up to our knees. Bathroom was huge, whIch occupied half the size of the […] room. Staff were friendly, but no one assisted us with our luggages. It would have been helpful, as one guest is handicapped. Regardless, we managed. On the plus side, large bar/lounge/game room, which was nice considering the neighborhood is very suburban & there is a shuttle service to the wedding venue itself although we still drove as it isn't wheelchair accessible. Read moreGenuine Hotels.com guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest, Thank you for taking the time to write about your experience. I am glad our handicap accessible room worked out for your stay but I am sorry that our bellman where not there to assist you upon your arrival, a front office associate should have acknowledged this as he/she would have been able to find assistance for you and your guest.
"Nice hotel in suburban NJ"
Extremely comfortable hotel for trip to visit family in NJ. Hotel staff was unvaryingly gracious. Rooms were spacious and comfortable. View of courtyard was very nice; grounds also seemed pretty. Exercise room was large and well-equipped. Restaurant served very good buffet breakfast. Hotel was also convenient base for trip to New York City. Complimentary […] shuttle took us to train station 5 minutes away and NJ Transit was easy round trip. Read moreGenuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Andrew Thank you for taking time to write a review. We are glad you enjoyed your stay. It was nice of you to mention how easy it is to get into NYC from Florham Park. One 60 minute train ride from Convent Station is the easiest and most relaxing way to get into the city! We hope to see you again soon.
the check-in experience was not great until a very nice manager got involved.Genuine Expedia guest review
The room assigned was a room across the hallway from the elevator- you could hear the elevator engine(motor)- due to a wedding after midnight, people chanting - not happy with the room assigned, y perhaps if it was in a different section of the building may have been a nice stayed.Genuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Dear Guest: I am very sorry that your had disruptions from the location of your room. All feedback on this website is Anonymous; unfortunately, I do not know what room you stayed in when you were here. We do not usually receive complaints about having a loud elevator however; we did have an issue with one of our elevators over the weekend that you were here and it has since been repaired. We sincerely hope to see you back at Wyndham Hamilton Park for a comfortable night’s stay.
When I entered the hotel check in was easy, the check in person was very pleasant and called me by my name and not mam. Room service was excellent, dinning facilities both had wonderful staff. Everyone was accommodating and friendly.Genuine Expedia guest review
Response by Wyndham Hamilton Park Hotel & Conference Center Thank you for the 5 Star Review! Since this property transitioned to a Wyndham last summer "Count on Me” Training has been in full swing amongst all of our associates. We are so glad you noticed the genuine desire our associates have to make our guests feel welcomed. We look forward to having you back at Wyndham Hamilton Park.
"Decent hotel, close to Park Avenue Club"
No problems at all except extremely old-fashioned and loud air conditioning unit. It did not seem at all concordant with the rest of the hotel and the image they were trying to put forth.Genuine Expedia guest review
THE STAFF AT FRONT DESK, SHUTTLE DRIVERS WERE GREAT!! tHANKS.Genuine Hotels.com guest review
We enjoyed our stay. We would recommend they provide complimentary coffee in the lobby area and a more affordable continental breakfast. $26 per person is too much when you just want a bagel and coffee. So we ran out to a nearby Dunkin Donuts.The rooms were a little small but clean and comfortable.Genuine Expedia guest review
I had a wonderful stay. This was my third trip to this hotel. The only issue was on Monday we were turned away for breakfast at 10:15am because the waiter indicated that breakfast buffet ended at 10:00am. Just the day before we went to breakfast at 11:00 am. Not sure what happen. The funny part was we thought we were early for breakfast. We didn/t make […] a big deal. We just when to the front desk and checked out. Read moreGenuine Hotels.com guest review
"Great place for a wedding"
Went for a wedding. Food was great, service fantastic. Rooms were beautiful, clean and functional.Genuine Hotels.com guest review
"Too Noisy Hotel!"
While the amenities were nice, I wasn't there for a business conference, wedding or social event. I was there for a personal trip in the area. I was extremely disappointed that when I arrived they had me booked for the wrong dates and blamed this error on Expedia. Luckily, they had an available room over the July 4th weekend! However, I was placed in […] a room across from a very loud family that was up at all hours - slamming doors, screaming at one another down the hallway, young children running around with no parents or adults in sight. At no time did the hotel staff attempt to address this issue with the guests of those rooms. I was also awakened in the middle of the night by a bunch of young people yelling at each other directly outside my door - at 3am! I believe they were there (ironically) for a Youth Bible Study group. I would not recommend this hotel for these reasons, although the front desk staff was very courteous and the rooms were clean. Read moreGenuine Expedia guest review
"Business stay at the HPH"
Liz at the front desk and the rest of the HPH team do a great job. Thanks for the awesome service and always knowing me by name! See you soon, ScottGenuine Hotels.com guest review
"Very nice place to stay,but!"
Food and service at the sports bar restaurant was excellent.. All windows need to be addressed, they need to be washed. Could barely see out our room widow, and this goes for most windows in the hotel. Facilities were great (pool gym equip locker rooms). Lunch was also great, wish we had more time to enjoy it all. Conference timing limited our lunch […] break otherwise we would have stayed longer to sample the very larger variety of food. Read moreGenuine Hotels.com guest review
It was very comfortable the bedding was incredible. One minor dissatisfaction was the remote on the television was difficult - unable to function with ease - but other than that everything was wonderful!!Genuine Hotels.com guest review
Lobby and conf areas nice. Rooms very basic and worn. Liked the bath products. Quiet.Genuine Hotels.com guest review
"Close to Drew University and Train Station"
Very nice, would stay there again.Genuine Hotels.com guest review
"Very nice and comfy"
Rooms were spacious and beds very comfortable. It had all the amenities. Buffet breakfast was a little expensive, but had a nice variety and food was excellent.Genuine Expedia guest review
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