"Wonderful business getaway!"
Absolutely loved the location of the hotel! It was so nice to be walking distance from a wonderful mall and another shopping center! The hotel was clean, staff was friendly and was really pleased with my stay! I can't wait to stay here again and I would highly recommend this hotel to anyone!Genuine Hotels.com guest review
Everything about this hotel was perfect. The staff was very nice and helpful with everything. I highly recommend this hotel.Genuine Expedia guest review
We booked this hotel for our Anniversary, close to shopping, a movie Theater & restaurants, Breakfast was included & was great. Very Clean. We will be booking this hotel again in the future.Genuine Expedia guest review
The front desk was friendly and super helpful. A+Genuine Hotels.com guest review
"Nice hotel close to shopping and n"
It was a lovely modern hotel, with an excellent front staff, and the room was first rate. However they charge a lot for internet services that are free at far less expensive places, and the complimentary breakfast was one of the worst ever.Genuine Expedia guest review
"When you find a perfect facility you are surprised"
The most courteous staff i have seen in any hotel in the US. The facility is very nice, but you almost forget that because you are overwhelmed by the quality of the staff. Ive only seen this type of personal sincere helpfulness and courtesy in a few very exclusive hotels.Genuine Expedia guest review
"If you have allergies stay away"
The Renaissance is in a great location and comfortable hotel. We enjoyed a complimentary glass of champagne and the staff was very attentive. The primary issue is the fragrance that is pumped through the ventilation system. Since I work with pulmonary patients I am very aware of the issues such fragrances can cause. When I brought it to a staff members […] attention and stated that someone with pulmonary issues could not stay there his comment was "I know". He did say that the fragrance can be blocked from a room, but a person could face major issues before they got to their room. If you have no allergies or pulmonary issues, it will be great. If you do...stay away! Read moreGenuine Expedia guest review
"convenient hotel with wonderful staff"
loved their doormen, they were so warm, welcoming and always had a special attention that makes you feel a special guest.Genuine Expedia guest review
The staff was wonderful friendly courteous !! Just amazingGenuine Expedia guest review
"Very nice hotel"
Beautiful lobby, helpful and attentive staff. Renovation looks great overall- though the bathroom in the room didn't feel as modern as the rest. Very convenient location for me, lovely area of CLT. One bad note- I am annoyed at Renaissance's continued insistence on charging $13/day for WiFi. This is a dated and inconsiderate policy towards guests.Genuine Hotels.com guest review
Stayed here for a weekend and was impressed from the moment I arrived to the day I pulled off in my car. They offered champagne and mini desserts to guess when they arrive. They are located in the nice part of Charlotte and provided detailed instructions on how to get most common places. The room was spectacular. Hardwood floors in the entry way, ribbed […] towels and wash clothes. My only complaint is that they did not have my favorite channels on the TV (A&E, Lifetime). I would definitely stay here again. Read moreGenuine Expedia guest review
"Near two town centers for restaurants and shopping"
We loved the movie night across the hotel street and the restaurant choices where terrific! Excellent Location and the hotel took great care of us in our room choice for a larger setting to accommodate a family of 5!Genuine Hotels.com guest review
"great location. very nice hotel"
Great location. We were able to walk to dinner as there were many dining options within walkind distance. Didnt go but the mall was also walking distance.Genuine Expedia guest review
"Very Nice Accommodations and service"
My only problem was it was not made clear if your room rate qualified for the free breakfast or not. The employees in the restaurant said it was free but when I received the bill, they said that my rate did not qualify. This should have been made clear at registration. Excellent hotel and staff though.Genuine Hotels.com guest review
Wonderful decor, excellent customer service, made sure I was well taken care ofGenuine Hotels.com guest review
the hotel is close to park,shops and lots of places close to eat. all in walk'n distant.Nice staffGenuine Expedia guest review
"Local Beer On Tap!"
Great hotel in which I have stayed numerous times. This time around I got an incredible deal , which made it all the better. Hotel staff is extremely nice and helpful. I had a friend from a few hours away come stay with me for a day. There was a pull-out bed in the room, and they sent housekeeping up there to make up the pull-out while we were gone. […] Very nice touch. I was expecting to have to make the bed myself. There is also great local beer on tap in the lobby bar. Read moreGenuine Hotels.com guest review
The staff were fantastic. The bartender was super. The valet guys were tremendous.Genuine Expedia guest review
My husband and I stayed here just for one night and I didn't want to leave! Very nice hotel with a great staff. I can't wait to go back!Genuine Hotels.com guest review
"Very friendly staff"
Staff more than made up for what the room lacked. King concierge room was comfortable and clean, but nothing special. Room service was prompt, food was hot. Lounge area and bartender were very welcoming. Front desk and doormen were outstanding.Genuine Hotels.com guest review
"Perfect for my family of 4!"
We loveeeed it. I have a 5 and 2yo. Our room was perfect. We had king bed on one side with a pullout couch on the other. The staff was great! They gave my daughter a crown and wand, and gave my son a car and cool sunglasses. The breakfast was awesome. The bar and courtyard were very chic. I loved it. Will definitely stay there again and start checking […] out other Renaissance hotels around the world. Awesome stay!A Disney jr or sprout channel would've been nice. Read moreGenuine Hotels.com guest review
"Walking distance to shopping & great restaurants"
Everything about this hotel was exceptional from the moment you pulled up to the front door. Cannot wait to have an opportunity to stay here again. I was with my daughter & grandson & granddaughter for two days and it was the perfect place for us to stay.Genuine Expedia guest review
The employees of the Renaissance Southpark could not have been nicer or more accomodating. Smiles everywhere.Genuine Hotels.com guest review
We really enjoyed our stay. The people at the hotel were extremely nice and very helpful especially the doormen.Genuine Hotels.com guest review
"Retro rooms !"
Hotel and staff were amazing . There was fresh water every morning loaded with fresh fruit ...delish . Rooms were clean and beds were very comfortable you just snuggled into them .Genuine Hotels.com guest review
This hotel was the location for a wedding we were attending. From the moment we arrived we were being taken care of. The bell hop not only unloaded our vehicle but proceeded to take everything to our room and placed all the bags inside the room. The staff at the front desk were very friendly and helpful. The bartenders in the lounge were excellent as […] well. The hotel catered the wedding and there is not one bad thing I can say. Everyone from the bartenders to the servers were on point and the food was very good. As far as hotels and traveling go, this hotel is a definite must. Probably one of my best hotel experiences in a very long time! Read moreGenuine Hotels.com guest review
The toliet was broken and made noise all night. I had a huge meeting the following day and was exhausted from no sleep due to the constant leaking and running of the toliet all night. I was offered another room but who wants to change their room at midnight.Genuine Expedia guest review
Response by Renaissance Charlotte SouthPark We apologize for the disruptions of your night with us. We have shared this review with our engineer team and will be working on fixing the running toilet. We can understand the inconvenience of moving rooms in the middle of the night but appreciate you reporting the incident to our team.
"Best we've stayed in this city."
Will stay here the next time we need a hotel in Charlotte.The staff were extremely friendly and helpful and the hotel itself, clean and luxurious enough.The only things not perfect; the thick mattress pad bunched up under us while we were trying to sleep, and the marble bathroom vanity had a long crack that had been repaired, but was no longer in great […] shape. Read moreGenuine Hotels.com guest review
Beautiful hotel, located in a calm area.'Genuine Hotels.com guest review
We had a great stay there. Comfortable beds, nice pool, friendly staff and a clean room.Genuine Hotels.com guest review
Overall it was a pleasant experience. I would definitely stay there again, great location.Genuine Expedia guest review
"Very nice hotel and convenient location"
It was a very good experience. Hotel staff was very nice. Room was comfortable and slept well on bed. Bathroom was a standard hotel bathroom. No view from window. Ice machine on our floor did not work until late Saturday afternoon. Not sure what the problem was, called the front desk and they offered to bring ice to room. Made hot tea at night in room, […] water leaked from unit and was unsteady to use but it worked. Read moreGenuine Expedia guest review
Everything was good, needs better service on the cable channels, certain channels where not playing.Genuine Expedia guest review
hotel as clean as any we have stayed at in the last yearGenuine Hotels.com guest review
This property was in a great location, within walking distance from Piedmont Town Center and fabulous dining. The hotel staff was attentive, we enjoyed a daily treat in the lobby.Genuine Expedia guest review
Always a great place to stayGenuine Hotels.com guest review
Hotel and service was great except for the extremely cold indoor pool. Many visitors were complaining about the pool. Didn't get new towels on our second day. Had to share with my kids.Genuine Hotels.com guest review
"Super nice, super clean, staff superb!!"
Our recent stay at the Renissance Hotel Southpark was amazing the staff was so friendly and attentive from the moment we arrived. The girls at the desk gave my son a treat or small toy every time we walked by. The hotel feels new, and is super clean. Food from the restaurant was always very good, the steak salad was amazing. I really can't say enough […] to do the Renissance justice. We had a great stay! Read moreGenuine Hotels.com guest review
Everyone was friendly and the beds feel so great! I would definitely recommend this hotel to anyone I know.Genuine Hotels.com guest review
room smelled old musty and not used, had to burn a candle all nite the refrigerator smelled also was very surprised there was a charge for breakfast considering the price of the rooms, I don t think we have ever had to pay for breakfast when staying in a room everGenuine Hotels.com guest review
Response by Renaissance Charlotte SouthPark We appreciate you taking the time to review our hotel after your stay with us. I do apologize for the smell you experienced with your room and will pass your comments along to our housekeeping and engineering department to ensure this is not a continuous issue. While your room rate did not include breakfast during this visit, we do have rates that offer breakfast in our concierge lounge that we encourage you to look for when next booking with us. Thank you again for sharing your feedback with our hotel so we may improve upon your comments.
"The Best Hotel I have ever stayed"
Very chic, very elegant. Attentive staff.Genuine Hotels.com guest review
great location right across from major shopping...also, a very professional and helpful staff.Genuine Hotels.com guest review
"Before the wedding"
The bridesmaids and Bride stayed here the night before the wedding and loved it!! They gave them rooms together, the breakfast the next morning was fab, and checkout was a breeze! Thanks for the memorable night!Genuine Hotels.com guest review
"Outstanding Service Must be Experienced"
The service was excellent and far exceeded my expectations. I felt genuinely welcome when I was greeted and my needs were anticipated before I asked! The room was bright and well appointed. The bath area was very clean and in excellent condition. And the neighborhood was outstanding and across the street from a mall. A wonderful experience all arou […] nd. Read moreGenuine Hotels.com guest review
Helpful in everyway and a great breakfast!Genuine Hotels.com guest review
"Great Experience in South Park"
The staff was friendly and very helpful throughout the visit. From the moment I arrived to the moment I left the next day any staff I met was friendly, helpful and very upbeat. The room was clean and very modern.Genuine Expedia guest review
The room met my expectations based on the reviews that I read prior to booking. The room was clean and nicely decorated. The beds were very comfortable and the bed and bath linens were nice and soft. I would consider staying here again.Genuine Hotels.com guest review
"Wonderful Choice, center of it all"
This hotel was very accomodating and convienient. It is right next to the mall and surrounded by restaturants. The room was very well taken care of and comfortable. I would definitely stay here again.Genuine Hotels.com guest review
"Very pleasant stay!"
Attentive front desk staff, assisted me with an early check-in after a day of driving in terrible weather.Genuine Expedia guest review
"Bad mattress not good. Window treatment"
Bad bed, window treatments supposed to be light out a joke morning like daylight . Tell them to go in the room in the morning and see if it's a light out room. Don't think soGenuine Expedia guest review
Response by Renaissance Charlotte SouthPark In each of our rooms we have blackout draperies installed along with sheer curtains just behind them. We apologize if they did not help keep the light out of your room during the early morning. We appreciate you notifying us of your experience and will work towards an adjustment in our next renovations.
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