This hotel was the location for a wedding we were attending. From the moment we arrived we were being taken care of. The bell hop not only unloaded our vehicle but proceeded to take everything to our room and placed all the bags inside the room. The staff at the front desk were very friendly and helpful. The bartenders in the lounge were excellent as […] well. The hotel catered the wedding and there is not one bad thing I can say. Everyone from the bartenders to the servers were on point and the food was very good. As far as hotels and traveling go, this hotel is a definite must. Probably one of my best hotel experiences in a very long time! Read moreGenuine Hotels.com guest review
The toliet was broken and made noise all night. I had a huge meeting the following day and was exhausted from no sleep due to the constant leaking and running of the toliet all night. I was offered another room but who wants to change their room at midnight.Genuine Expedia guest review
Response by Renaissance Charlotte SouthPark We apologize for the disruptions of your night with us. We have shared this review with our engineer team and will be working on fixing the running toilet. We can understand the inconvenience of moving rooms in the middle of the night but appreciate you reporting the incident to our team.
"Best we've stayed in this city."
Will stay here the next time we need a hotel in Charlotte.The staff were extremely friendly and helpful and the hotel itself, clean and luxurious enough.The only things not perfect; the thick mattress pad bunched up under us while we were trying to sleep, and the marble bathroom vanity had a long crack that had been repaired, but was no longer in great […] shape. Read moreGenuine Hotels.com guest review
Beautiful hotel, located in a calm area.'Genuine Hotels.com guest review
We had a great stay there. Comfortable beds, nice pool, friendly staff and a clean room.Genuine Hotels.com guest review
Overall it was a pleasant experience. I would definitely stay there again, great location.Genuine Expedia guest review
"Very nice hotel and convenient location"
It was a very good experience. Hotel staff was very nice. Room was comfortable and slept well on bed. Bathroom was a standard hotel bathroom. No view from window. Ice machine on our floor did not work until late Saturday afternoon. Not sure what the problem was, called the front desk and they offered to bring ice to room. Made hot tea at night in room, […] water leaked from unit and was unsteady to use but it worked. Read moreGenuine Expedia guest review
Everything was good, needs better service on the cable channels, certain channels where not playing.Genuine Expedia guest review
hotel as clean as any we have stayed at in the last yearGenuine Hotels.com guest review
This property was in a great location, within walking distance from Piedmont Town Center and fabulous dining. The hotel staff was attentive, we enjoyed a daily treat in the lobby.Genuine Expedia guest review
Always a great place to stayGenuine Hotels.com guest review
Hotel and service was great except for the extremely cold indoor pool. Many visitors were complaining about the pool. Didn't get new towels on our second day. Had to share with my kids.Genuine Hotels.com guest review
"Super nice, super clean, staff superb!!"
Our recent stay at the Renissance Hotel Southpark was amazing the staff was so friendly and attentive from the moment we arrived. The girls at the desk gave my son a treat or small toy every time we walked by. The hotel feels new, and is super clean. Food from the restaurant was always very good, the steak salad was amazing. I really can't say enough […] to do the Renissance justice. We had a great stay! Read moreGenuine Hotels.com guest review
Everyone was friendly and the beds feel so great! I would definitely recommend this hotel to anyone I know.Genuine Hotels.com guest review
room smelled old musty and not used, had to burn a candle all nite the refrigerator smelled also was very surprised there was a charge for breakfast considering the price of the rooms, I don t think we have ever had to pay for breakfast when staying in a room everGenuine Hotels.com guest review
Response by Renaissance Charlotte SouthPark We appreciate you taking the time to review our hotel after your stay with us. I do apologize for the smell you experienced with your room and will pass your comments along to our housekeeping and engineering department to ensure this is not a continuous issue. While your room rate did not include breakfast during this visit, we do have rates that offer breakfast in our concierge lounge that we encourage you to look for when next booking with us. Thank you again for sharing your feedback with our hotel so we may improve upon your comments.
"The Best Hotel I have ever stayed"
Very chic, very elegant. Attentive staff.Genuine Hotels.com guest review
great location right across from major shopping...also, a very professional and helpful staff.Genuine Hotels.com guest review
"Before the wedding"
The bridesmaids and Bride stayed here the night before the wedding and loved it!! They gave them rooms together, the breakfast the next morning was fab, and checkout was a breeze! Thanks for the memorable night!Genuine Hotels.com guest review
"Outstanding Service Must be Experienced"
The service was excellent and far exceeded my expectations. I felt genuinely welcome when I was greeted and my needs were anticipated before I asked! The room was bright and well appointed. The bath area was very clean and in excellent condition. And the neighborhood was outstanding and across the street from a mall. A wonderful experience all arou […] nd. Read moreGenuine Hotels.com guest review
Helpful in everyway and a great breakfast!Genuine Hotels.com guest review
"Great Experience in South Park"
The staff was friendly and very helpful throughout the visit. From the moment I arrived to the moment I left the next day any staff I met was friendly, helpful and very upbeat. The room was clean and very modern.Genuine Expedia guest review
The room met my expectations based on the reviews that I read prior to booking. The room was clean and nicely decorated. The beds were very comfortable and the bed and bath linens were nice and soft. I would consider staying here again.Genuine Hotels.com guest review
"Wonderful Choice, center of it all"
This hotel was very accomodating and convienient. It is right next to the mall and surrounded by restaturants. The room was very well taken care of and comfortable. I would definitely stay here again.Genuine Hotels.com guest review
"Very pleasant stay!"
Attentive front desk staff, assisted me with an early check-in after a day of driving in terrible weather.Genuine Expedia guest review
"Bad mattress not good. Window treatment"
Bad bed, window treatments supposed to be light out a joke morning like daylight . Tell them to go in the room in the morning and see if it's a light out room. Don't think soGenuine Expedia guest review
Response by Renaissance Charlotte SouthPark In each of our rooms we have blackout draperies installed along with sheer curtains just behind them. We apologize if they did not help keep the light out of your room during the early morning. We appreciate you notifying us of your experience and will work towards an adjustment in our next renovations.
"Best Hotel Stay!"
This hotel is absolutely beautiful! The staff was incredibly accommodating and our beautiful room had a nice balcony that opened up to the inside of the hotel where I could listen to the waterfall. I have never had such a great experience anywhere and I travel a lot. The food was excellent and the bartender was so nice! The room price was great and […] the the room was spotless evey night I returned. I will only be staying here when I come to Charlotte from now on! Read moreGenuine Hotels.com guest review
The rooms are carpet and smell wet and damp, and the AC worstens the smellsGenuine Expedia guest review
Response by Renaissance Charlotte SouthPark We appreciate you informing us of the issue you experienced in your room. This is an unusual circumstance and I will pass along your comment to our Housekeeping Manager to ensure we work towards correcting it. We hope you enjoyed your time in Charlotte!
I was surprised that you had to pay for wifi in your room.Genuine Hotels.com guest review
Response by Renaissance Charlotte SouthPark I apologize the rate you booked did not include free wi-fi but for future reservations you should look into joining our Marriott Rewards program at no extra cost; benefits include free wi-fi during your stay.
The best weekend of my life. The service was excellent and they went above and beyond to make this visit special. Offered to help us with our luggage, gave us free internet even though it usually costs 12-15$ per day. Happily took my boyfriend and I's picture before dinner in the lovely lobby, gave us free breakfast the next morning since it was about […] to close at 12 and that usually costs $15 per person. Also, were very happy for us as we had just gotten engaged the night we checked in. Received all of these benefits and they didn't even know we had just gotten engaged. Loved the ambiance and style of the building. Will never forget the weekend I got engaged and this hotel made it all the more special. Read moreGenuine Hotels.com guest review
"Close to my Charlotte, North Carolina office"
The staff was overly nice. The furniture (chairs) in the middle lobby need to be removed. I saw several guest, leave the bar, next to the middle lobby, get in the chair and fall out of it. It is trendy but not kid friendly or adult friendly after a guest leaves the bar. The staff seemed alot less friendlier in the later hours in the day. The maids to […] clean the rooms have very little English skills and need to be able to communicate with the guest. I asked for something several times and eventually just gave up on the request. I did not like the lack of communication during the check in process but notifying guest of the possible hold for incidentials. I had a hold on the card for 10 days and it took approximately 5 calls to the Accounting department to ensure they faxed a letter to my credit union to release the funds. It felt like Maria/Marie purposely did not fax the request until I had my customer service representative from the credit union on the phone with her. After telling me it was faxed 4 times, between 9:00 to 4:20 PM. I conferenced in the Accounting department with my credit union and finally the fax came through with no problem. I live in Atlanta and will visit Charlotte every month for 3 to 4 nights for 8 months due opening a new office. I am not sure if the Renaissance Charlotte will be my choice next time and the times afterwards. Sincerely Dr. Diedre Riley Read moreGenuine Expedia guest review
Response by Renaissance Charlotte SouthPark Dr. Riley, We appreciate your positive overview of our hotel and have taken in account your suggestions to update some décor. I apologize for the billing issues you experienced, last week’s winter storm complicated a few things but I’m glad we were able to get everything sorted out. We hope you enjoy your future trips to the Charlotte area over the next few months!
The staff and service at this hotel were phenomenal. The location is in an area of high-end shopping, eating and business districts, and very safe and clean. Traffic in this area is very heavy though -- so allow extra time to get around by car. There were amazing restaurants (recommended by the staff) and wine bars just a short, pretty walk away, with […] visible security. Read moreGenuine Hotels.com guest review
"Great hotel adjacent to SouthPark Mall"
Not a single complaint. Front desk staff is exceptional.Genuine Hotels.com guest review
"Great hotel & extra helpful staff"
Although we live locally, I put my mom up in the hotel for her 70th birthday and she loved it. The ambience and decor was tranquil and chic. The beds were very comfortable also..The staff were incredibly friendly and ready to help, especially the guys outside at the entrance. I highly recommend this hotel. It is located near South Park Mall and a lot […] of nice restaurants. Read moreGenuine Hotels.com guest review
I will definitely stay here again. The room was exactly as pictured. I love it when that happens and your expectations were met. The staff were all friendly and helpful and room service was also great. Hip and trendyGenuine Expedia guest review
"Worth it if ...."
The hotel lobby is very attractive. They have a restaurant, breakfast buffet, exercise equipment, etc. The hotel is in a very good location for practically anything you'd want. The room was a normal sized Marriott room. It smelled a little musty. Wireless was not free. Hotel had a snack room and soda machines with ridiculously high prices. We went to […] Charlotte to shop at the mall, so the hotel met our needs. We got a great ($99) rate through Hotels.com. I was worth that - but probably not worth much more $ than that. Read moreGenuine Hotels.com guest review
Response by Renaissance Charlotte SouthPark Thank you for your compliments on our lobby and I’m happy to hear we had the ideal location for your special trip to Charlotte. I’m sorry to hear about the musty smell you experienced and will be following up with our housekeeping department to find a solution to that issue. We hope you had a wonderful time while in our city.
Very clean and informative staffGenuine Hotels.com guest review
great customer service but no complimentary wi fiGenuine Hotels.com guest review
"Very close to mall"
My stay waswonderful! The Executive Suite was spacious and very clean! I definitely recommend this hotel for travelersthat arelooking to stay in a central location. I gave the Renaissance at South Park 5 stars!!!!!! Wonderful staff also.Genuine Hotels.com guest review
I thought the hotel was very nice, clean, and convenient. It was located near many nice restaurants and a nearby mall (I didn't go there but saw it). It was < 10 minutes to downtown by car. Parking was free and plentiful. There was an indoor pool but unfortunately it was not heated. There was a sauna that was clean. Everything was clean and well-maintained. […] I would stay here again. Read moreGenuine Hotels.com guest review
"Great location awesome staff !"
Not many negatives to mention about the hotel nor our stay. Just a couple of minor things I would like to mention to possible guests. The club lounge breakfast is a little pricy for what is included, it is simply the very basics such as cereals , breads, eggs and bacon. Now this was included in our stay through expedia for 253$ after the fact found […] same stay at hotels.com for 63$ cheaper yet I think it costs around 21$ per person so save your money and eat with in the hotels standard restaurant or eat out. I will say the staff are very pleasant calling you by name and the room service was excellent. The food with in the hotel is awesome and not terribly overpriced. Would stay here again but would value the rooms at the 180$ a night at best . Thanks Read moreGenuine Expedia guest review
Satisfactory except that we didn't have cold water in the sink. Nice to be close to the train (within a few miles of the hotel). We parked at the train and took it back and forth from the Bank of America stadium to see the playoffs...that was a great convenience.Genuine Hotels.com guest review
This is a really nice hotel! It's located in a great area with lots of shopping and restaurant options. We really enjoyed our stay and will definitely stay there again!Genuine Expedia guest review
We have a very clean room, great service and wonderful location. We stayed and did holiday shopping and plan to stay again next year too!Genuine Hotels.com guest review
"my new favorite hotel in Charlotte"
We just needed a hotel room before a very early flight .. what we got was a mini overnight vacation!! From the moment we walked through the door, the staff was there to make sure we had everything we needed. room serivce delivery, early moring coffee before the airport, great breakfast options .. But the rooms, linens, beds .. all neat, clean and comfortable. […] Yes, we could have stayed by the airport, but do you really want to hear jets taking off and landing all night long? This hotel was a convenient 20 minutes away! A great way to spend the first night of the new year!! Read moreGenuine Hotels.com guest review
Excellent stay! We were greeted with a glass of champagne. Friwndly staff and very helpful on places to dine. Comfotable bed and the room was very spacious. We'll definitely be back!Genuine Expedia guest review
Very nice hotel in a great location. Stayed in a corner room which was quiet. Bed placement resulted in air vent blowing directly on head of bed. Mattress had never been turned, and one side felt as if an elephant had regularly slept there, while the other was supremely comfortable.Genuine Expedia guest review
Our stay was great with the exception of the $15 charge for valet parking that was not credited. We parked in the forst space of the valet area by mistake. DId not see the signs. When asked if the charge would be credited, the answer was a firm "no". We stayed for 3 nights and only parked in the space on the first night by mistake.Genuine Hotels.com guest review
The value was exceptional. The staff went out of their way to make our stay enjoyable. I don't think you can beat the location--next to the upscale mall and within walking distance of many good restaurants.Genuine Hotels.com guest review
The hotel is in a very nice part of town. Hotel staff was very helpful and polite.Genuine Hotels.com guest review
"Excellent hotel in upscale (South park) Charlotte"
A very pleasant stay in a completely refurbished hotel that is very convenient to upscale shopping and excellent restaurants. Many are within walking distance. From arrival to departure we were treated with utmost courtesy and respect. They appeared to really appreciate our business. Our room (one king) was immaculate, well decorated and with all amenities […] that were needed. Bed very comfortable, carpet clean, bathroom spotless. Very good shower. No plumbing or electrical problems. No hall noise or noise from adjacent rooms. AC and heat, room specific, easy to use and personalize and worked well. In room safe. Our room was on the second floor so there was some mild background noise (music) from the lobby. Unfortunately, In room Wi-Fi was an option that had to be purchased (we declined). The staff from the doorman on up were quite pleasant and very helpful. Breakfast in the hotel restaurant was included in our pkg. and was quite good. Apparently the standard rate does not include bkfst. Be sure to ask about this. Many excellent restaurants, bakeries and cafes are in the South Park area. Parking is convenient and plentiful around the hotel and in an adjacent garage. All areas around the hotel are well lit and we were assured were safe. We had no problems and walked to area restaurants. Would I stay there again, absolutely, highly recommended. Read moreGenuine Expedia guest review
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