"good value and good location"
shame about the building site entrance, but reception were excellent with tourist adviceGenuine Hotels.com guest review
"Clean and comfortable but so impersonal"
Being elderly and of another generation I was disappointed that I had to pay to have my luggage stored until the room was ready.. Just a small amount and then $50 deposit for I know not what. It was returned to me on departure. I have decided that I am not up with modern practices. To be fair the entrance to the hotel will improve when the work is finished. […] It doesn't help that I left the charger for my mobile phone in the room when I left. ` Read moreGenuine Hotels.com guest review
good.overall. helpful staff.Genuine Hotels.com guest review
When is the upgrade going to be completed? We were here over a year ago and it was being "upgraded" Reception area a shambles! And $2 charge to store small o/n bag for less than 2 hours??Genuine Hotels.com guest review
Toilet seat lid won't stay up because it wasn't installed properly and they couldn't give us another room so we had to tape the lid up ourselves to make it usable. The room had a distinct chemical smell.Genuine Hotels.com guest review
"CONVENIENT LOCATION AND VALUE FOR MONEY"
Very friendly staff. Conveniently located to airport link bus, public transport and the rest of the city.. The hotel is being renovated but I didn't hear any noise at all. My room was in the upper level of the rear part of the hotel and was clean and comfortable. I will stay again.Genuine Hotels.com guest review
Disappointed with a fee to hold your bag per day. Never paid this at other hotels.And the deposit of $50 to hold until they are ready to reimburse is unfair.Genuine Hotels.com guest review
Although there were difficulties with works going on around the building the staff coped well and were friendly and polite. Rooms were clean but some light bulbs needed changing and instructions on how to work the A/C would help as well Other than those couple of minor things I found it a very pleasant place to stay and it suited my needs and i would […] stay there again. Read moreGenuine Hotels.com guest review
The part of the hotel I stayed in is designed like a prison - a central void surrounded by rooms 8 stories high. Every room's widow looks in on another room's window. Any noise anywhere echoes through the whole hotel. The walkways and stairs are all hard materials - no carpet, this makes it worse. The airconditioner was so loud you couldn't hear the […] TV over it. Worst hotel in a while. Read moreGenuine Hotels.com guest review
Thw hotel was in a great location - shops and transport were close by. The room although well presented was small.Genuine Hotels.com guest review
"Perfect location - very affordable"
Very clean hotel which is very suited to a family of 4 to arrive at Southern Cross Station and easily get to MELBOURNES Dockland Restaurants and Melbourne City's attractionsGenuine Hotels.com guest review
not happy when we were asked to pay $2.00 each for our luggage to be stored till 2 oclock as we have use other hotels in the area and never had to pay.having to pay $10.00 for two hours for wi-fi we think its very expensive,but the main one is . we were travel on business and we needed an invoice for the company and when we came to check out ,we were […] told that we cant have an invoice because we booked it through an agency.we have used agency before and we always get an invoice to show we were staying in a hotel.in total WE WERE NOT HAPPY. Read moreGenuine Hotels.com guest review
"Small but clean & stylish rooms."
Hotel is undergoing a reno at the moment, the room was small but nicely appointed.Genuine Hotels.com guest review
"A Good Hotel"
This hotel is well-located near the Great Southern Station. The service is advanced, there were many waiter or waitress who could speak foreign languages. People from all over the world could be satisfied. However, the gate of the hotel was hid in the buildings, it is difficult to find the gate of the hotel.Genuine Hotels.com guest review
we stayed for one night only. we did not know that this hotel is under construction-what a bad experience. No actual lobby, hallway under construction, on the 3rd floor-after using the lift you need to drag all your suitcase to the stairway-very annoying!!. The room was clean though, but no sink, no proper table to make coffee, no coffee table, no microwave […] oven.. and no bits and pieces..Hopefully when the hotel is constructed properly it will improve big time..But for now, do not go there... Read moreGenuine Expedia guest review
Have stayed here a few times before- good service, comfy beds with extra pillows and blanket in the room. On this occasion we were in a much smaller room than we normally are (not sure if that's because we booked through hotels.com) and the hotel was undergoing renovations. Had trouble with the shower holding water temperature.overall a good place to […] stay- a reasonable budget hotel. Read moreGenuine Hotels.com guest review
"Good place to stay"
Close to every thing .Well priced good place to stayGenuine Expedia guest review
"Cheap and Cheerful"
I wanted somewhere clean and comfortable after a works function, this certainly did that, room was cheaper than other options, but clean and tidy and the bed was great. Renovation's are taking place, but this didn't impact my stay. It was what it said on the website.Genuine Expedia guest review
"Good for business trip not for family"
Great experience if you have a short business tripGenuine Expedia guest review
"Not bad hotel"
It is very hard to find the room due to the decoration. The room is big, but the things in the room are simple. The location near to the sealife, but it is not convenient to find a nice restaurant to have dinner. Anyway, I had a wonderful nite with my partner, it is great!Genuine Hotels.com guest review
"Room at the Hrest Sputhern"
We were given an upgrade presumably due to renovations which we're impacting on the look of the foyer. The room was modern and well appointed. We would have liked at least one comfortable chair in the room. When we were booking out we had to wait for our ride. When I asked for a toilet I was told to go to Spencer Street Station due to the renovations […] . I think there could have been more effort on the part of the hotel. There are a lot of rooms and a restaurant. Surely conveniences could have been made available. Overall we got very good value for the tariff we paid. We ate in the restaurant and were both happy with the meals. Read moreGenuine Hotels.com guest review
"close to railway and trams"
repairs and updating are being carried out.. the reception area etc is a mess.. I will stay again but hope they complete the renovations by next time.Genuine Expedia guest review
"1 star Hotel"
Bathroom light was fused. Three occupants but supplied on two bath towels n insufficient toiletries. On my last day with no prior notice we found 3 men claimed to be from maintainence when we came back to our room. The hot water tap is loose n it dropped of each time when we had a shower. Luckily, the stainless steel" tap did not land on our feet otherwise […] it would be a real issue. Is it a hotel or hostel? Read moreGenuine Expedia guest review
Simple hotel and in great location. Hotel currently under construction with renovations...Genuine Hotels.com guest review
While it was obvious that renovation work was taking place, I found the hotel to be a very comfortable stop over. The staff were very friendly and helpful and my room was great. And loved that I could park my vehicle in the Hotels car park underneath. I have already mentioned the Great Southern Hotel to my friends for a place to stay on any of their […] visits to Melbourne Read moreGenuine Hotels.com guest review
"Reasonably good location good prices"
This is the second time I've stayed at this hotel, was expecting a lot since the first stay was great. However, it did not live up to my expectations. I can say without hesitation that the room was indeed very clean and spacious. We did find that the bathroom flooded EVERY time we took a shower. The TV was a pain to use, and the remote for the AC didn't […] work, so I had to drag the chair to the AC every time. Also, I called down to reception a few times asking for recommendations and they couldn't give us many pointers. Although it was a Tuesday night, we would have liked the staff to know the surroundings a bit better. We came back from a day out once to find that the zipper on one of our suitcases had been moved - neither I nor my other guest had moved it, so we have unfortunately been led to believe that perhaps the hotel staff had searched our luggage. Very disappointed with that. Read moreGenuine Expedia guest review
"Short walk to Southern Cross Station."
Great location for those wanting to get to the airport via the Skybus, just minutes away from Southern Cross Station. Short walk to Ethiad Stadium. This place had bad reviews but I think they have been working hard to improve the hotel.Genuine Expedia guest review
Noisy hotel,as people coming in early hours of the morning, banging doors,generally making to much noise,had booked for 3 nights,only stayed 2Genuine Hotels.com guest review
"Was a perfect location for our planned activities"
Our airconditioner (for heating) in the room didn't work and they couldn't move us to a different room. However, they supplied us with extra blankets. Our room was right next to the stairs so we could hear people coming and going during the night, the security in the lobby were good at keeping people quiet but you can't muffle footsteps. Renovations […] currently happening. Read moreGenuine Expedia guest review
"Close to everything"
The service was great, considering the hotel is doing renos on the lobby. The staff were very helpful and patient, especially with my two children waiting for our quick check-in. We will be back.Genuine Hotels.com guest review
Perfect location for all activities, large comfy room - reasonable rates. Nothing fancy but more than adequate for a short stay.Genuine Hotels.com guest review
This hotel is nice and modern in what appeared to be the new section. The rooms are nice, the bathroom was small and don't stay in the shower too long or you will flood your room. The window blinds are see thought when the light is on so try not to walk around naked. We didn't have mobile phone reception in the room either!Genuine Hotels.com guest review
"Room is like a Cell"
If you need a box to sleep in its the hotel for you.Genuine Hotels.com guest review
"Old hotel inder going renovations"
The pictures fooled me, the hotel lobby was under going construction so the lobby and walk way were all blocked off and tiny. The walls of the hotel looked dirty and need a paintjob right away. The carpet was damp, musky and dark. I honestly had to lay a towel on the floor to sit and do my hair and make up. The bathroom top was the only new thing in […] the room, the furniture was old and looked like it was from the late 90s. The shower tap was split so water sprayed everywhere and I had to stand up on the bath tub to make sure the water hit me as you couldnt adjust the tap. The cleanliness was poor and service was so so. I would have paid extra for better my stay but now I know.. I will never let my bf pick a hotel ever, if youre on a budget then this will do but everything is compromised for price. Read moreGenuine Expedia guest review
"OK hotel close to rail station."
Hotel was close to train station and skybus depot. Good location to catch sky bus to airport for early morning flight.Genuine Expedia guest review
"GREAT LOCATION, SERVICE AND CLEANLINESS"
WE HAD A GREAT STAY AT SOUTHERN. GREAT LOCATION, LOVELY ROOM LOOKING OUT TO SPENCER STREET AND VERY QUIET. THE STAFF WERE VERY NICE. FULLY RECOMMENDED.Genuine Hotels.com guest review
Hotel is being renovated so it's a total mess. Room and hallway smelled like fresh cigarettes (not old smells from years ago) and staff ignored my complaint saying it was probably coming from the courtyard.Genuine Hotels.com guest review
"Great location for country train travellers"
Building works at entrance do not give the best first impression. Rooms are clean and comfortable but in need of a makeoverGenuine Hotels.com guest review
"Central to everything."
Mostly a good stay, just not liking not having windows.Genuine Expedia guest review
Conveniently located close to Southern Cross Station. Reasonably priced rooms which were basic but clean and modern. Check in staff were a bit disorganised and hotel lobby in middle of renovation. Definitely works well for a transit or short inner city stay.Genuine Expedia guest review
"Never return - a construction site"
In really bad condition; a construction site, rather a motel to be precise. The 2 reception ladies are extremely rude and unfriendly. Never come back. Worst hotel ever stayed.Genuine Hotels.com guest review
"So nice for the price"
Happy had a great sleep nice room quiet close to the stationGenuine Expedia guest review
"Very close to southern Cross station"
All good except we had to drag our cases up stairs to get to room after alighting from lift. Not easy for the elderly.Genuine Hotels.com guest review
"Excellent accommodation for the price"
Great. Only there overnight from 10pm until 7am but met all our needs for a comfortable shower and nights sleep.Genuine Expedia guest review
"will never stay here again"
we checked out 30 minutes after we checked in. The hallway of our floor and room reeked of cigarette smoke. We were offered an alternate room (a downgrade) which also smelled of smoke and had mold in the bathroom. I said to the man at reception that we would not be staying there and stated my reasons. He said we would get a refund - and so we checked […] out. The following week we followed up on our refund only to be told by the duty manager that we would not receive one as there was 'nothing wrong with the room' - I had to eventually threaten to go to consumer affairs before the hotel agreed to give me my refund. Between the hotel and the booking site 'expedia' I had to wait 28 days before receiving my refund. Terrible hotel, terrible customer service. Read moreGenuine Expedia guest review
"Good hotel near the railway station and city."
Very quiet room because no traffic noise, but the courtyard echoed with banging doors and voices. Excellent position for downtown visit.Genuine Expedia guest review
"convinent close to everything"
cheap overnight stay we only needed a bed for the night. Everything we needed. A little run down but you get what you pay for. Staff friendly and helpful. 24 hour reception. surcure.Genuine Expedia guest review
"clean and nice but cold in winter"
When I looked at the building from outside it looked rather old and dark but room itself was very clean and modern. the staff are very kind and helpful. But in cold weather like today can be a bit chilly inside maybe because the room was facing right outside, door was the only wall to outside air. All in all I was happy with my stayGenuine Expedia guest review
"Nice hotel and easy moving around the city."
Good quality room. Staff were helpful. Hotel is undergoing renovation work currently (June 2014) and there is some renovation related noise during the day. Location is good as it is located on Spencer Street a few minutes away from the Spencer Street Station where the Airport SkyBus drops you off. Convenient location and comfortable room. I will recommend […] friends to stay here. Read moreGenuine Expedia guest review
"Nice and close to Southern Cross"
Friendly service good room. Dinner in restaurant was over priced and disappointing. Other wise very happy.Genuine Expedia guest review
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