All good except for remodelling.Genuine Hotels.com guest review
Stay was good, but I wish I had known that the hotel was under renovation at the time so was quite dirty at the time, also rooms are quite dated!Genuine Hotels.com guest review
Rooms small but clean and tidy. They were refurbishing the foyer and reception area so it looked very untidy. Staff very friendly tho. Great for an overnighter and it was a great price.Genuine Hotels.com guest review
"Beds weren't as per standards"
There was holes in bed-sheet and blanket. This was a bad experience as compare to last time, when I stayed over there before.Genuine Hotels.com guest review
Great location, walking distance to everywhere and close to the tourist tram. Huge room and bathroom, at front of hotel but outside noise not a bother. Foyer is undergoing renovations, a huge building site but did not put us out. Great value.Genuine Hotels.com guest review
That's what you get for low pricesGenuine Hotels.com guest review
Rooms have been renovated & are ok but the rest of the hotel is still being renovated & isn't great. Location was great for the event we had on.Genuine Hotels.com guest review
"the second time to stay"
room was clean enough space quiet staff were friendly n helpfulGenuine Hotels.com guest review
"Fantastic restaurant next door"
Overall it was good, however I did book 2 single beds and we got the King size this was the only downside to the stay. Considering the amount of renovations going on it was remarkable how little it affected the smooth running of the hotel.Genuine Hotels.com guest review
"Great location and friendly staff"
Hotel is in a great location - close to railway station, bars, shops and restaurants. Staff are friendly and helpfulGenuine Hotels.com guest review
"has improved a lot"
stayed here about 6 months ago and had a dreadful time, surly staff dirty corridors, bout they have and are continuing an upgrade which has improved the enjoyment a lot. we had a street front room and were not disturbed by the traffic noises. it was quiet and comfortable bed even though just a double good sized room so not sure why such a small bed, […] especially for Australians, staff were courteous and check in and out was no issue. actually happy to recommend the hotel, and the central location goes without saying. Read moreGenuine Hotels.com guest review
Well located almost directly opposite Southern Cross Railway station, the Great Southern Hotel provides an inexpensive option for those preferring an inexpensive alternative to a stay in budget backpacker type accommodation. My twin room was smallish but comfortable. It represented fair value at $80 per night. Only shortcomings were a shower but no […] bath, and the apparent inability to tune in on standard TV channels. Only a pay to watch movie package was on offer, apart from some out of date news headlines. Would be ideal for those needing an overnight stay after a night out in the city, when train schedules do not allow a same day return home. Read moreGenuine Hotels.com guest review
We were surprised at size of room,So close to railway. We will be using your services again.Genuine Hotels.com guest review
"nice location only"
Really near with Southern Cross station; room is big and enough area for put down all our baggage. But most of the worst parts I won't stay here again. Very NOISE, perhaps now it is your hotel being renovated, soundproof built prepare very poor, it can not have a night to rest quietly;And there is no HOUSEKEEPING service, there needs to be charged; Rooms […] not receive any communication SIGNALS, even MOBILE; CHECK OUT time is 10am , the earlier time I stayed in so many hotels, it will be charge if delay one hour to check out, well, then we intend to leave the baggage that they then CHECK OUT of it, the staff replied and said that their is AUD2 per hour per piece of luggage!! In the end such a humble request have to charge less than I really can't recommend this hotel to friends and anyone to stay!! Read moreGenuine Hotels.com guest review
The hotel is well located to the Convention Centre and train station and my room was recently renovated and comfortable. My only issue was that the room opened to an open void area and a group of noisy guests woke me in the middle of the night several times. I did mention it to Reception who advised to phone them when it occurred and they would deal […] with it. Read moreGenuine Hotels.com guest review
"good value and good location"
shame about the building site entrance, but reception were excellent with tourist adviceGenuine Hotels.com guest review
"Clean and comfortable but so impersonal"
Being elderly and of another generation I was disappointed that I had to pay to have my luggage stored until the room was ready.. Just a small amount and then $50 deposit for I know not what. It was returned to me on departure. I have decided that I am not up with modern practices. To be fair the entrance to the hotel will improve when the work is finished. […] It doesn't help that I left the charger for my mobile phone in the room when I left. ` Read moreGenuine Hotels.com guest review
good.overall. helpful staff.Genuine Hotels.com guest review
Rooms need a facelift and some maintenance. The lobby was being renovated but they should have started with the rooms. Staff was helpful.Genuine Expedia guest review
When is the upgrade going to be completed? We were here over a year ago and it was being "upgraded" Reception area a shambles! And $2 charge to store small o/n bag for less than 2 hours??Genuine Hotels.com guest review
Toilet seat lid won't stay up because it wasn't installed properly and they couldn't give us another room so we had to tape the lid up ourselves to make it usable. The room had a distinct chemical smell.Genuine Hotels.com guest review
"CONVENIENT LOCATION AND VALUE FOR MONEY"
Very friendly staff. Conveniently located to airport link bus, public transport and the rest of the city.. The hotel is being renovated but I didn't hear any noise at all. My room was in the upper level of the rear part of the hotel and was clean and comfortable. I will stay again.Genuine Hotels.com guest review
Disappointed with a fee to hold your bag per day. Never paid this at other hotels.And the deposit of $50 to hold until they are ready to reimburse is unfair.Genuine Hotels.com guest review
"Great location in Melbourne"
This hotel is currently being refurbished and my stay was in an older room. The room was in desperate need of new pillows and although the housekeeping staff provided new bottles of shampoo/conditioner everyday, we had to ask the reception for replacement toilet paper. Although Wi-Fi is available, it is very expensive.Genuine Expedia guest review
Although there were difficulties with works going on around the building the staff coped well and were friendly and polite. Rooms were clean but some light bulbs needed changing and instructions on how to work the A/C would help as well Other than those couple of minor things I found it a very pleasant place to stay and it suited my needs and i would […] stay there again. Read moreGenuine Hotels.com guest review
"Basic hotel in the city centre, close to transport"
Just an overnight stay, clean and comfortable, lacking comfortable chairsGenuine Expedia guest review
The part of the hotel I stayed in is designed like a prison - a central void surrounded by rooms 8 stories high. Every room's widow looks in on another room's window. Any noise anywhere echoes through the whole hotel. The walkways and stairs are all hard materials - no carpet, this makes it worse. The airconditioner was so loud you couldn't hear the […] TV over it. Worst hotel in a while. Read moreGenuine Hotels.com guest review
Thw hotel was in a great location - shops and transport were close by. The room although well presented was small.Genuine Hotels.com guest review
"Perfect location - very affordable"
Very clean hotel which is very suited to a family of 4 to arrive at Southern Cross Station and easily get to MELBOURNES Dockland Restaurants and Melbourne City's attractionsGenuine Hotels.com guest review
not happy when we were asked to pay $2.00 each for our luggage to be stored till 2 oclock as we have use other hotels in the area and never had to pay.having to pay $10.00 for two hours for wi-fi we think its very expensive,but the main one is . we were travel on business and we needed an invoice for the company and when we came to check out ,we were […] told that we cant have an invoice because we booked it through an agency.we have used agency before and we always get an invoice to show we were staying in a hotel.in total WE WERE NOT HAPPY. Read moreGenuine Hotels.com guest review
"Small but clean & stylish rooms."
Hotel is undergoing a reno at the moment, the room was small but nicely appointed.Genuine Hotels.com guest review
"Convient location BUT...."
Room is quite SMALL The design of the building makes it very NOISY when guests come to their rooms at 3 or 4 am The facilities in the bathroom were LOOSE and falling apart The room telephone clock alarm did not work The best part is locationGenuine Expedia guest review
"Close to everything"
Staff were friendly and efficient, there were a lot of people checking in the same time as me. Room was modern and a good size, bed comfortable and heater worked well (it was a freezing night).Genuine Expedia guest review
"A Good Hotel"
This hotel is well-located near the Great Southern Station. The service is advanced, there were many waiter or waitress who could speak foreign languages. People from all over the world could be satisfied. However, the gate of the hotel was hid in the buildings, it is difficult to find the gate of the hotel.Genuine Hotels.com guest review
"Convenient to Train Station/ Sky Bus depot."
Was only there 2 nites and didn't spend a lot of time in hotel but it more than covered my requirements and was positioned perfectly to download baggage immediately on arrival in Melbourne so that I could get everything done. The staff that I had anything to do with were more than pleasant and quite helpful.Genuine Expedia guest review
"Had a nice stay hotel still under renovations"
Had a nice stay staff were nice and rooms were clean. Currently undergoing massive renovations throughout the hotel but is only going to make the hotel a Much nicer place to stay once completed. Hopefully the affordability of the holt is not effected as a result once the reno's are completed.Genuine Expedia guest review
"My Experience at the Great Southern Hotel"
I was very disappointed in the quality of the room especially for a 3 star hotel. The room felt more like a backpackers motel. The lack of lighting made it feel very gloomy and uninviting. The furniture in the room was very old and a lot of things were broken such as the bedside lamp, the AC switch and handles on the drawer just to name a few. The floor […] in the bathroom was uneven which meant that every time someone had a shower, the bathroom would flood with water. On the 2nd night after room service was completed, I found a pair of old underwear lying near my bed. This definitely did not belong to me and I found it quite disgusting to find that the cleaners had left it there. Apart from this, the experience was ok, but I wouldn't be coming back in a hurry... Read moreGenuine Expedia guest review
we stayed for one night only. we did not know that this hotel is under construction-what a bad experience. No actual lobby, hallway under construction, on the 3rd floor-after using the lift you need to drag all your suitcase to the stairway-very annoying!!. The room was clean though, but no sink, no proper table to make coffee, no coffee table, no microwave […] oven.. and no bits and pieces..Hopefully when the hotel is constructed properly it will improve big time..But for now, do not go there... Read moreGenuine Expedia guest review
"Nice hotel close to Southern Cross Station."
Check in and check out is quick. You need to pay AUD2 to store your luggage. The reception is under renovation but it does not bother us. The standard room is clean including the toilet. The shower's mixer is either too hot or cold and we have to run it for a while. Lots of water wastage. The room is compact with limited space so it's only fairly comfortable […] for 2 people of small - medium built. Felt secured with good lightings on stairs and corridors. Read moreGenuine Expedia guest review
Have stayed here a few times before- good service, comfy beds with extra pillows and blanket in the room. On this occasion we were in a much smaller room than we normally are (not sure if that's because we booked through hotels.com) and the hotel was undergoing renovations. Had trouble with the shower holding water temperature.overall a good place to […] stay- a reasonable budget hotel. Read moreGenuine Hotels.com guest review
"Good place to stay"
Close to every thing .Well priced good place to stayGenuine Expedia guest review
"Cheap and Cheerful"
I wanted somewhere clean and comfortable after a works function, this certainly did that, room was cheaper than other options, but clean and tidy and the bed was great. Renovation's are taking place, but this didn't impact my stay. It was what it said on the website.Genuine Expedia guest review
"Good for business trip not for family"
Great experience if you have a short business tripGenuine Expedia guest review
"Not bad hotel"
It is very hard to find the room due to the decoration. The room is big, but the things in the room are simple. The location near to the sealife, but it is not convenient to find a nice restaurant to have dinner. Anyway, I had a wonderful nite with my partner, it is great!Genuine Hotels.com guest review
"Room at the Hrest Sputhern"
We were given an upgrade presumably due to renovations which we're impacting on the look of the foyer. The room was modern and well appointed. We would have liked at least one comfortable chair in the room. When we were booking out we had to wait for our ride. When I asked for a toilet I was told to go to Spencer Street Station due to the renovations […] . I think there could have been more effort on the part of the hotel. There are a lot of rooms and a restaurant. Surely conveniences could have been made available. Overall we got very good value for the tariff we paid. We ate in the restaurant and were both happy with the meals. Read moreGenuine Hotels.com guest review
"close to railway and trams"
repairs and updating are being carried out.. the reception area etc is a mess.. I will stay again but hope they complete the renovations by next time.Genuine Expedia guest review
"1 star Hotel"
Bathroom light was fused. Three occupants but supplied on two bath towels n insufficient toiletries. On my last day with no prior notice we found 3 men claimed to be from maintainence when we came back to our room. The hot water tap is loose n it dropped of each time when we had a shower. Luckily, the stainless steel" tap did not land on our feet otherwise […] it would be a real issue. Is it a hotel or hostel? Read moreGenuine Expedia guest review
Simple hotel and in great location. Hotel currently under construction with renovations...Genuine Hotels.com guest review
While it was obvious that renovation work was taking place, I found the hotel to be a very comfortable stop over. The staff were very friendly and helpful and my room was great. And loved that I could park my vehicle in the Hotels car park underneath. I have already mentioned the Great Southern Hotel to my friends for a place to stay on any of their […] visits to Melbourne Read moreGenuine Hotels.com guest review
"Reasonably good location good prices"
This is the second time I've stayed at this hotel, was expecting a lot since the first stay was great. However, it did not live up to my expectations. I can say without hesitation that the room was indeed very clean and spacious. We did find that the bathroom flooded EVERY time we took a shower. The TV was a pain to use, and the remote for the AC didn't […] work, so I had to drag the chair to the AC every time. Also, I called down to reception a few times asking for recommendations and they couldn't give us many pointers. Although it was a Tuesday night, we would have liked the staff to know the surroundings a bit better. We came back from a day out once to find that the zipper on one of our suitcases had been moved - neither I nor my other guest had moved it, so we have unfortunately been led to believe that perhaps the hotel staff had searched our luggage. Very disappointed with that. Read moreGenuine Expedia guest review
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