"Beautiful facility with excellent service!"
Wow! We spent two nights at the Monterey Plaza and loved it! Every employee was friendly and more than helpful. Large, quiet room with a comfortable bed. The fitness room was a nice bonus, as was the restaurant. Well worth the money! I highly recommend it!!!Genuine Hotels.com guest review
We stayed at the Monterey Plaza before heading further south to Paso Robles for a wedding. The hotel staff was very welcoming upon arrival. They answered any questions we had and were very friendly. The rooms were very spacious and the bed were very comfortable. The iHome was nice to have in the room as well as the refrigerator. Check-out was easy as […] well. The valet was great with both of our cars. One quick call and our cars were ready and waiting for us. I will definitely stay here again if I'm in the area. Read moreGenuine Hotels.com guest review
"Nice hotel for leisure"
We stayed in this hotel while my child slept over with the fishes in the nearby Monterey Bay Aquarium. I had a grand quiet time in the spa. I just wish there are couches in the quiet room where you can nap while having a spa moment. Nice leisure hotel, medium sized spa.Genuine Hotels.com guest review
"Monterey Bay from Cannery Row"
Pleasant but overpriced. Our room was well furnished, clean and quiet. The ocean view is very expensive and there are add-ons such as required valet parking and a charge to use a computer for emails.Genuine Hotels.com guest review
The hotel was really nice and the staff was totally professional.Genuine Hotels.com guest review
"Great hotel experience"
This was one of the most enjoyable hotel stays we have ever had. The service was attentive without being snooty. The room and bed were very comfortable. It was in a great location for seeing Monterey. We were able to walk to many of the places we wanted to see. The staff was also very helpful. The restaurant, Schooners, was excellent.Genuine Expedia guest review
"Full of class!"
we had a wonderful, relaxing stay @ the Plaza. It is a great place to get-a-way. Everything is Great, and everbody was great to us:-). Thank You Monterey Plaza Hotel & Spa, we will be back for more:-).Genuine Hotels.com guest review
"Its a nice hotel"
Its a clean hotel with real citrus trees in halls, smell nice. Parking is free, breakfast was not included. Its a terrace bar seeing up of the Monterey Bay.Genuine Expedia guest review
"How can you make it better?"
Of course a cheaper price, but what a fabulous hotel. From the staff to the room to the view. I find no better compliment than we want to return!Genuine Hotels.com guest review
Very beautiful hire would stay againGenuine Hotels.com guest review
"We will be back!"
Really great place, except our room faced the "historic" cannery next door which was really historic if you catch my drift. Besides that fact, do yourself a favor and say here once in your life.Genuine Hotels.com guest review
"Touring the coast"
Stayed two nights and enjoyed the location and service. This is a top end hotel in this areaGenuine Expedia guest review
"Great views, great service, terriffic hotel!"
Stayed here two nights while attending a wedding in Monterey. Hotel was convenient to many of the area attractions and had great views of Monterey Bay! Enjoyed hearing the waves lapping against the beach at night, and the sealions barking in the distance. Not loud, just right for providing a soothing sleep! Rooms are very comfortable. We had a partial […] ocean view, and was half expecting to have to strain to see the ocean, but in fact, it was an interior corner, so our view was the hotel oceanside on the right, and a great view of Fisherman's Wharf and the bay towards the left. Read moreGenuine Expedia guest review
"Best Hotel in Monterey Bay"
Totally perfect... we were pampered. We needed constant access to our car... maybe 15 times in four days... each time it was available exactly when we asked. We were delivered a food arrangement that was improperly stored and was spoiled. The hotel bought us a replacement and delivered it within one hour. Rooms were quickly "made up" and at night our […] beds were turned down. Read moreGenuine Expedia guest review
The bellman Robbie was especially good. He went out of his way to help us and make sure we were comfortable, even when he was off the clock, truly exceptional.Genuine Hotels.com guest review
"Simply The Best !"
Everything was spot on for an overnight stay in Monterey. Spacious room right on the Bay, great bathroom - well laid out. Quiet, only the requisite sound of the waves to shore. Price commensurate with amenities... Just say YES -Genuine Hotels.com guest review
"Great location, nice view"
The hotel is beautiful, with magical ambience if you have waterfront rooms. We enjoyed the proximity to Canery Room, an easy walk to the shops and resterarunts. Unfortunately the service doesn't equal the setting. Our room wasn't cleaned after being gone all day, when housekeeping was called. They arrived 15 minutes later, just adding new towels and […] making the bed, not taking the trash or cleaning the surfaces. I know the time said breakfast was over at 11, but 11:05 when the hotel isn't bust, should have warranted being able to have a small breakfast, instead we found another place close by. Read moreGenuine Hotels.com guest review
Our second stay and the quality/value remains very high. Ideal location, views and great room.Genuine Hotels.com guest review
This is my second time back to the hotel. Great service, great rooms, and the spa is excellent. It's a must for a romantic getaway!!!Genuine Hotels.com guest review
"It's all in the details"
We've stayed here and quite a few other hotels in Monterey, whenever we want to take a mini vacation. The Plaza has always been consistently the best. The level of detail is unsurpassed. From check-in to check-out, we've never been disappointed. Every staff member will go out of their way to make your stay more enjoyable. The rooms are perfectly maintained […] and of course you can't beat the location. Waterfront with amazing views, close to the aquarium. Read moreGenuine Hotels.com guest review
"Great value for the money"
Excellent location and service. Spa at the top floor is amazing.Genuine Expedia guest review
"Near some great golf courses and attractions"
Very nice hotel. service was exceptional. Schooner's restaurant was also above average and decent value. Lot's to see in the Monterey / Carmel area. Definitely will return and stay here. Hotel is very well situated.Genuine Hotels.com guest review
Enjoyed our family trip with a 6- and a 3-year old. Luxurious hotel, courteous staff, good food. Excellent place for a family vacation: walking distance from the Aquarium and Dennis the Mennace park.Genuine Expedia guest review
I think this my favorite hotel I have ever stayed in. The location is wonderful & the rooms were amazing. I only wish I could have stayed longer.Genuine Hotels.com guest review
"On The water"
Nice enough location and facilities, but you can clearly tell (as with many larger facilities) that it is designed for the conference or large venue type of clientele. OK, but not an intimate or romantic get away.Genuine Expedia guest review
Hotel is a very comfortable well situated in Monterey. restaurants were clean, the food was excellent and I would go back again. I would I recommend anybody who's going to the Monterey area to stay at this hotel.Genuine Expedia guest review
This is probably the nicest hotel in the area and excellent location. The staff is courteous and professional. I would give service and food at Schooners Coastal Kitchen only 2 stars. The waiters don't pay attention and the food is mediocre.Genuine Expedia guest review
"$375 per night ocean view room is not as expected"
I booked an ocean view room with two queen beds. I arrived at the hotel around 2:30pm. The receptionist then tried to convince to upgrade to an ocean view room with a king bed and a queen sofa bed. I said no to her. She did not look happy on my answer. Then I was told my room was not ready yet and there were four rooms ahead of mine to clean which may […] take 2 hours. Then I said OK and decided to go to visit aquarium first, when I packed my packages into car and put my kids in my car, another receptionist called me my room was ready, just a couple minutes from I left the hotel. That is not the worst part. The worst part was that we realized our room was not an ocean view room at all in the common sense.Because you can only see a beach through a window when you stand by the window. When you lay in your bed, you can only see a wall through the window. That is the ocean view room they defined! Will avoid the hotel in the future. Read moreGenuine Expedia guest review
Response by Monterey Plaza Hotel & Spa Thank you for your feedback regarding your recent stay at Monterey Plaza Hotel & Spa. Please accept my sincere apologies that you were left to feel disappointed with your recent visit. There are many points to your review that are certainly not indicative of our service standards. I spoke with the team and we are working proactively to address your concerns. In addition, I’m disappointed to learn the room type you received did not have the ocean view that you had anticipated. I’m sorry for the inconvenience and frustration this caused you and your family. Sincerely, John V. Narigi Vice President & General Manager Monterey Plaza Hotel & Spa
"Great Stay!! Beautiful!!!"
It was fantastic!!! Weather was great and the ocean view from the balcony was great!Genuine Hotels.com guest review
"really nice hotel"
Great hotel, excellent location, walking distance to the aquarium. The hotel's restaurant is amazing with great views and delicious food.Genuine Expedia guest review
"So near to everything don't need a car."
Didn't need a car hassle for anything including going to Carmel by the Sea, or Fishermen's Wharf, even to and from San Jose Airport we we're Carless. And enjoyed more than enough. But anyone wanting to enjoy your patio view make sure you get a room with a full size patio like we did. Most of their patio's are half size and you will not enjoy a half […] size patio. Just for you to know before you book it. Other than that all restaurants, stores, shops, aquarium, etc., is in walking distance. Read moreGenuine Hotels.com guest review
"LOVE this place!"
This is in a great location, the staff is terrific, the hotel is very clean and upscale!Genuine Expedia guest review
"A our favorite Monterey hotel!"
This is our fourth year in a row staying here. As always, the hotel was beautiful, the rooms incredibly comfortable, and the staff friendly and helpful. The best location, we valet the car when we arrive then can walk to everything we do all weekend. Sea kayaking with Adventures by the Sea right across the street, the aquarium just down the block and […] a fantastic beach for kids a short walk away. And, of course, the great shopping and food. Highly recommend it for family vacations, especially with little kids. So much easier with the five year old than having to get in and out of the car all day, find parking, drag around all our stuff for the day, etc. We can't wait for next year! Read moreGenuine Hotels.com guest review
A lovely hotel, lots of room, beautiful location, and really friendly staff!Genuine Hotels.com guest review
"Amazing hotel with a great staff!"
Look for specials! This place is amazing. Don’t make plans, Just plan on hanging out at and near the hotel. Great food! Make sure to stop by the hotel restaurant, and have the farm to table meal. Then, get to the spa. Those people will make you feel so good. Going back for sure and put it on my list of best hotels.Genuine Hotels.com guest review
Great stay. Loved the ocean front walks and view. For sure going back to this hotelGenuine Expedia guest review
I will return to this hotel again and again. The only was to truly enjoy Cannery Row and the aqarium. I can't wait to return! Next time i will book a spa treatment.Genuine Hotels.com guest review
This is a 4 star facility but the service is not. But giving the available hotels in the area, probably this is one of the better onesGenuine Expedia guest review
"too expensive - nice hotel"
too expensive - too non-modern styleGenuine Hotels.com guest review
Magnificent location with beautiful views. Service was excellent - every individual we encountered there seemed to want to go out of tier way to help. We loved it and would go back. Also conveniently close to Everything on Cannery Row while being away from the main hustle, and close to beaches (San Carlos beach) and a 20ish minute walk to Dennis the […] Menace park, which is great for kids. Read moreGenuine Hotels.com guest review
PICTURES WERE VERY NICE, ROOM TO SMALL FOR PRICEGenuine Hotels.com guest review
"Easy to find, centrally located"
Took my boyfriend for the first time to Monterey and the Aquarium. The hotel is placed within walking distance to many places. Weather was perfect and not too crowded on Monday.Genuine Expedia guest review
"Great location. Walking distance to food & shops."
Don't stay here if you want to sleep at night. Guests in the room next to us were drunk, playing loud music & partying until 3:30 in the morning. Numerous guest complaints. Hotel refused to make any compensation to affected guests. We were told that the hotel cannot control the actions of their guests! Won't be back here.Genuine Expedia guest review
"Great Place to stay!"
We were driving the Pacific Coast Highway from LA to San Francisco. Monterey was a night stop. This Hotel was a perfect place for us We had two rooms, 1 with an ocean view-amazing, one witha "garden" view-horrible view. The rooms are large and very clean. Only two negative comments- they need to get rid of the tan "throw" at the end of the bed. I think […] it is to add color, but they are pilled, frayed and really awful looking. Second, it would be really nice to have easier access within the hotel for water and soda. The location is great, we walked to the aquarium there are lots of shope and restaurants along the way. On the way back we rented a surrey, 4 person bike and went as far as we could both ways-really fun! Read moreGenuine Hotels.com guest review
We had a blast. Golf every day, cocktails late afternoon and they the bellmen drove us to a great restaurant every night.....and picked us up. No designated drivers. Schooners was great as well. PittGenuine Expedia guest review
"Nice Weekend Getaway Spot"
We stayed here on a mother's birthday weekend. It was a delightful experience with great service and clean rooms. The jacuzzi was comfortable and the view was gorgeous. Everything was definitely 5 star except for a miscommunication at the restaurant; we originally had arranged for the bill to be covered but they dropped the ball. Overall, I would definitely […] recommend this hotel. Read moreGenuine Hotels.com guest review
"Great room great service"
It was a good location right at the end of cannery row and a quick walk to the aquarium. The restaurant in the hotel is excellent. The service was great.Genuine Hotels.com guest review
We had our 15 year annaversery trip and stayed here for 3nights. This hotel is really nice friendly service and extremely clean. Great location!Genuine Hotels.com guest review
"Great location, high-end experience"
Looking for a great location on a recent one-night stay (to visit the Monterey Bay Aquarium with our two kids, age 9 & 6) plus provide a little "grown-up getaway" feel for the adults, we stumbled upon a deal at the Monterey Plaza. This place is ON the water, walk to Aquarium & restaurants, but very quiet and relaxing. Very down-to earth & warm staff […] (no snobbery here), LARGE room with extra seating gave us enough "personal space" for our bags/belongings, huge plaza/patio overlooking ocean provided a nice place to sit by an outdoor fire place and enjoy our coffee. Quiet spa for grown ups to trade off time watching kids and have a little time alone in luxury They gave us hot towels at check-in to refresh our hands (very nice touch), they did a turn-down service while we walked out to dinner at a nearby brewhouse (kids LOVED coming back to room and seeing stuffed animals tucked in with chocolates on pillow) AND they had alternative pillows available for me to request (I am allergic to feathers). Very comfortable queen beds. Large, clean bathroom, plus nook mirror/vanity suited our family of four. I hate dirty hotel carpets, and am turned off by tacky bedspreads - this hotel is "a cut above". Piano playing in lobby by the fireplace was lovely on our rainy exit as we waited for car. Despite the fact that our window faced the street, room was still very quiet and dark for sleeping in well. What a treat this place was. :) Read moreGenuine Hotels.com guest review
"Must do long weekend!"
My husband and I took a long weekend here and had a fantastic time. The staff both at the hotel and the restaurant were over the top with customer service. We loved it there and can't wait to go back.Genuine Hotels.com guest review
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