Best Western The Cromwell - London 51.49489, -0.18479

The hotel room (a double) was very small, and although adequate for a two day stay would prove to be very claustrophobic if staying there any longer. More than one piece of luggage in the room might prove problematic too. The location of this hotel close to the tube station is excellent. If you plan not to spend too much time in the room during your stay this a good hotel to stay in for a weekend break.

The Best Western Cromwell was a bargain given its location. For those travelling with USDollars, its one of the better deals you can get. Yes the rooms are quite small but they do help create intimacy and warmth. The whole place feels like a house as opposed to a large hotel. For those who want to spend the whole day in the room however, it is not a good idea. Everything is nearby and hotel staff are extremely helpful with accommodating guest requests for extras.

The hotel is in a great location in Kensington. It is easily accessible from the Tube (a stop is across the street). The staff is very friendly and the rooms are nice and clean and modern.

Great location. Very close to the tube station & tour bus stop and quality various eating options all handy. Our room was very compact but adequate, clean & comfortable. No complaints although more tourist information at reception would be an improvement.

The location of the hotel is great - so close to Gloucester Road underground station and within easy walking distance of Kensington High Street ( go and have a look at Whole Foods Market, turn left at the top of Gloucester Road), Kensington Gardens and Hyde Park, the V and A, Harrods etc. The hotel is clean, the beds are very comfortable and the showers fine. Rooms at the back are quiet. The rooms are small but are fine for one person; if you're part of a couple then you'll need to co-ordinate your movements about the room. The breakfast is nothing special but there are plenty of places nearby if you're paying for bed only. There's a great Waitrose just across the road. The window boxes are very attractive and well maintained. The staff are helpful and will look after your luggage for a few hours after you check out.

The hotel is very close to tube stop and there are alot of restaurants in the immediate vacinity. there is also a 24 hour grocery store just a block away. very handy! the room was beautiful and very clean. my room was on the 5th floor and the elevator only goes to the 4th floor so please be aware of that if there are issue with climbing stairs. although for me not a problem. the stairways are narrow so it was a little cumbersome with my bags, but again, only minor. i would definately stay here again.

The location of this hotel was excellent. The Glocester road underground station was just across the street. Provides good service to central London and no stop service to Heathrow airport. The room was small but very comfortable. Furnishings appeared very recent. The room was very clean. The staff were exceptionally friendly and helpful. Several good restaurants within three or four minute walk. Would definitely recommend.

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We were trying to save a little bit of money by staying at the Best Western Cromwell. We really wish we would have spent a little bit more and stayed elsewhere. The only positive to this hotel is that it is close to the Underground. The room was tiny. The room was not cleaned even when they came in to clean it. Go somewhere else!

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Note: the lift (or elevator) only goes to the 5th floor, so be prepared. But our room up there was large by European standards. Location is near Tube and HYDE park. Some of the staff were helpful and others were rather rude. Over all we enjoyed our stay, you just have to remember you are in Europe.

I stayed at this hotel for 3 nights. I stayed in a single room which was extremely small - anyone who was on the heavy side would have difficulty moving around. However the reception staff were helpful and friendly, the room was clean and modern with good facilities. Having said that I think it is a lot to pay for a small room without breakfast. The location was excellent, central with restaurants and tube station not 50m from the hotel. In conclusion, an average, clean, comfortable place to stay, good facilities but very small rooms and there is better available for the price.

The hotel was in an extremely convenient location with an Underground station and grocery store across the street. The room, though small, was clean, modern and functional. Would definitely stay there again!!

I was very surprised at the great price and location. The room was new, and had everything one would need. It was, however, small, but the price, location, and convenience to trains 100 yards away and the bus in front of the hotel were terrific compensation. A large supermarket across the street was convenient and many important sites were a relatively short walk away. The staff in the hotel were friendly and very helpful. I strongly recommend this hotel.

The Best Western The Cromwell was much better than I expected for a 3-star hotel. The hotel was small and simple, but our room was modern, clean, and spacious for London standards. Our room even had its own private patio. The location was okay. It was within walking distance of the Victoria and Albert Museum and some dining areas. However, it was very close to the tube which was very convenient!

Great location near the tube, good value and bright, clean hotel with good service. Only issue was the size of the room. It was on the top floor so not sure if lower levels are better but it was tiny. If you're not too concerned about room size then it's a good reasonably priced hotel.

I've stayed in single rooms at several different hotels in the Kensington area, and the Best Western Cromwell is by far the best I've found so far. The single rooms are small but not cramped, and the shower has nice modern fixtures. The hotel location is extremely convenient - close to the underground and restaurants. I will definitely choose this hotel on my future business trips to London.

Great staff, small room, very clean, perfect wireless internet, will be back!

Very comfortable Executive room, quiet even though facing the main road. Hotel looks to have been refurnished very recently; some work still going on was managed unobtrusively. Friendly staff. Some doubts over security - front desk was occasionally unmanned and we were never asked to show our key card. And one small bar of soap is inadequate for two people for three days! But excellent location and the level of the decor make this one of our better stays in London.

Great location, great price, very clean and new.

We just returned from a six night stay at the Cromwell and overall we were very pleased. The room was small with just a tiny sitting area but aside from that, everything else was fine. The location is very convenient to the tube and several good restaurants including a very good pub only two short blocks away. Dave - Chico, CA

We were EXTREMELY pleased with our recent stay at the Cromwell. The location is ideal for visitors with a "Tube" (Subway) stop one block away. Although small (typical European), the room are impressive and well-decorated (particularly the bathrooms). The staff went above and beyond our expectations to insure we had a pleasant stay. I would strongly recommend the hotel to any travelers without reservation.

Clean room, fast hassle free wireless internet (no passwords), great air conditioning, comfortable bed, a bit small, but a great value. Staff provided outstanding service. Highly recommended, I'll be back...

The usual marks for cleanliness, attentiveness and service but the rooms were unusually small. The architect presumably came from the Ryanair stable of sardine packing where full marks must be given to the planners for getting as many rooms as possible into the least amount of space. Those given towards any degree of claustrophobia should NOT stay here. A word about the bar also-well stocked it is not but I guess with so many places to drink nearby it is not seen as a priority.

My sister and I recently spent a week at this hotel. We would recommend it to others as long as people are aware that they cannot count on the staff for anything. While the staff are very friendly, they were essentially worthless with basic customer service functions. They couldn't give restaurant recommendations (we asked for restaurants near a theater where we were to see a play, and a staffmember said "there are lots of restaurants inside the underground station"--who wants to eat there!?), their idea of helping us book a tour was calling a number on a brochure, then handing the phone to me; asking for help mailing a postcard resulted in being sent to a post office. I actually ended up using the concierge service of one of the nicer hotels in town where a friend was staying (that person gave me his card and gave top notch restaurant recommendations and even helped provide advice for traveling to Heathrow very early in the morning). The hotel facilities are adequate and clean(what you'd expect for the price) and the location is excellent being so near the tube station...however just plan on the hotel being run by the equivalent of college kids and you won't be disappointed.

I couldn’t have asked for a better location. The hotel was near the tube, which made travel easy and inexpensive. The hotel staff was very helpful with restaurant and museum suggestions. I arrived 5 hours before check in and they were nice enough to prepare my room and let me check in early. The size of the room was as expected for London, but for someone traveling alone it was just enough room. The neighborhood was safe and very convenient. I would recommend this hotel, especially for someone traveling alone.

Nothing was excellent at this hotel, but everything was very good. People were friendly and helpful. It is very close to many services and less than a minute walk from a major metro station!

This hotel, which is in an ideal location, is undergoing an extensive refurbishment programme which is being done to a very high standard. However our brief stay in room 403 was marred by the tiny proportions of the actual bedroom. It really is inadeqaute for two people to move around without permanantly being in each others way. It was also very hot indeed during the night and it was impossible to sleep without having the a/c on which was quite noisy. Another consequence of the lack of space is that there is insufficient room for the storage of ones luggage and clothes, so there is a constant shifting around of luggage when one needs a change of clothing and when dressing/undressing. The bathroom is just about adequate in size and is very well appointed and finished to a high standard.

The hotel was under renovation while we were there which was a bit of a negative. Our room was on the 5th floor and the lift only went to the 4th floor. The weather was quite warm when we were there and our room was very uncomfortable. The bed was made in such a way that it was impossible to seperate the sheet from the blanket so it was no covers or a heavy blanket with the sheet. The staff was friendly but gave us the wrong directions regarding the use of the tube. Nice to have a choice of newspapers. Location near the tube station was a plus as you can get right off the Picadilly line from the airport with no changes. In better weather or maybe a room on a lower floor this would have been a much better experience.

Was only there for 2 nights,but enjoyed every bit. The only minor issue was the maintenance work that was being done outside the building was quite noisy, and the room was quite small. However, the staff were great, the location was extremely central and I would definitely go back again!

Room was small (no place for luggage) but comfortable. Not great if you were looking to lounge in the room. Fully functional, free wifi and large safe for computers and things. Great location near Gloucester Road tube stop with a large grocery store across the street. Easy walk to museums and great restaurants. Good value for money!

We found the staff to be very friendly and helpful. They cheerfully held our bags for us and offered to let us check in early as soon as our room was clean. The had great ideas for restaurants and good advice for getting back to Heathrow at the end of our stay. The room was small, but the bed was comfortable, the bathroom was modern, and everything was clean. The location was very close to the Gloucester Road tube station which has the District, Circle, and Piccadilly lines. It felt like we were in a small hotel with friendly and personal attention. We had a room that faced away from the street and it was very quiet. We loved it here and would definitely recommend it to others!

An excellent little hotel in a beautiful area of london. There were works taking place to the facade of the building (nothing you can do there) and the breakfast was overly priced. Apart from that it was a comfortable stay.

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Outside of the hotel undergoing a lot of work. Room was clean and tidy, but small. Bathroom floor a bit problematic. Unable to get the kettle under the tap. Do not like using swipe cards to open doors or get the lights on. At one point the lift did not work.

I stayed in a single room on the second floor and the room was clean and modern with a double bed but very very small (I had to put my suitcase on the bed in order to shut the door). For a solo traveler it was fine, but I'm not sure I would recommend it for a couple. The location is fantastic, with literally everything you need within two blocks. Some staff are very friendly, others are not. Free WiFi and hairdryers in every room were great! This is an excellent hotel for the business traveler, but families/couples may want to look at some of the larger chain hotels on the same street.

good location near tube nice area to walk around BARGIN FOR THE PRICE

Only a flying visit as were in London for a concert so we arrived showered, got ready,left and when we got back went straight to bed but the room and bathroom were fine and the location suited us well. Would consider staying again. It was a reasonbale price for the standard in London - certainly stayed in worst

I stayed one night, the room was small, but well appointed. Bathroom was spotless, water pressure good, and hot. Only downside was that I was on the fifth floor, and the elevator only goes to the fourth.

Like most London hotels the rooms are small, especially compared to hotels in the United States, this however is really the only complaint I can make. Location is extremely convenient with Gloucester Road tube station one block away and the surrounding neighborhood is lively (quiet at night though) with lots of restaurants and cafes near by, there is also a nice grocery store directly across the street. The hotel is in an old housing complex (extremely common in London) that appears to be very recently renovated. The inside is clean and modern. Our room was on the 4th floor and had a great view of the street with windows that opened. The room it's self was very clean and had a contemporary style. The bathroom was excellent, clean, had a nice shower, and well lit. Free WiFi is available in the lobby and the hotel rooms. The service was amazing, the staff was always extremely polite and accommodated all our requests. Our flight didn't leave until 10 at night the day we checked out and the hotel held our bags so we could enjoy London during the day.

Nice clean hotel; close to tube; lots of eating places & supermarkets nearby.

Just returned from here a couple of days ago and had a lovely stay. I was expecting the hotel room to be small but it was TINY (about three foot around the bed). However this didn't detract from our stay as it was very well decorated and the space was well utilised. I do think we got one of the smallest rooms there as the others looked bigger on the fire map on the wall. Our rate didn't include breakfast but there are plenty of places around to have something to eat. The hotel is really well located for all the London sites and if you don't fancy walking the tube is just across the road.

The room was small but that's what I expected. Construction on the hotel woke us up every morning really early. Overall good experience.

The Cromwell is a good hotel with an absolutely excellent location. The Picadilly Line tube station is under a block away and there are a couple of really good restaurants just across the street. It's a smaller hotel though, and that means they don't have many rooms with two beds. If that's a big concern then it may end up being a problem. We reserved a room a couple of months in advance and requested two beds. We arrived very early and were able to leave our bags with no problem and checked in, although no room was assigned at that time. When we returned later in the day, we were assigned a room with one double bed and told there they were fully booked and it was the only room available. We made it work but it wasn't as comfortable as it could have been and did bring down our satisfaction level. Luckily for us, we're friends!

The service at the best western the cromwell was extrememely friendly and hospitable. I had a very pleasant stay and would come back the same hotel if I ever visit London again. I highly recommend this hotel.

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Very nice hotel, although rooms are small. Lobby and lounge area are great, and the overall facility is in very good shape with free wireless internet. Bathroom was very well appointed! For a short stay, this is a very good hotel with a great location (near the Gloucester Road tube stop). Areas to improve - lift only goes to 4th floor (and we were on the 5th floor with 6 bags to carry up) and wireless internet doesn't work on the 5th floor. Also, the rooms on the 5th floor were very hot, and thus we had to run the air almost nonstop to keep it livable.

Både jag och min dotter (7 år) var väldigt nöjda. Rent, prydligt, modernt och utmärkt service. Frukosten helt OK och prisvärd då dottern åt gratis med betalande vuxen. Det enda som saknades var en restaurang, men det fanns flera tvärs över gatan och på samma gata. Några "knasrum" med brant trappa upp till rummet. Rekommenderas och jag kan mycket väl tänka mig detta hotell igen

a nice hotel close to the piccadilly line and heathrow rooms nice and clean but very small bathrooms just renovated free wireless internet