All hotels in London, England, United Kingdom
1 room, 2 adults
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110 Cromwell Rd, Kensington, London, England, SW7 4ES, United Kingdom, ‏‎866-925-8648
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3.7 / 5Good

Score breakdown (from 570 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.0
  • Comfort
    3.4
  • Condition
    3.8
  • Neighborhood
    4.4
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4.0 / 5Excellent
The Hotel is conveniently located around the corner from the Glouster Road Tube (Subway) Station in South Kensington. Not a lot of bars or restaurants in the immediate area but 10 minutes on the tube will put you into almost any London location you want to reach. The Victoria and Albert, Natural History and the Science Museums are 2-3 blocks away. The hotel is on Cromwell Street which is a main city street but was quiet at night even though my room faced the street. The hotel staff was excellent, there is a small 2 seat bar of the lobby and a better than average hot and cold continental breakfast. The room was modern and clean however the size left something to be desired. It was very small with only about 18-24 inches around the double bed which was very comfortable. It included a small desk (18"x36") an 24" wide hanging area with a safe. The bath room looked to be brand new and was very clean. The WC was so tight to the shower you had to sit side saddle. The room was adequate for one person for a short stay if all you intended to do was sleep and shower there. It was much too tight for two people. I stayed there for a total of four nights split by a side trip to Scotland (2nights each stay). The cost was moderate and I would say it was a decent value in that the only downside here was the size of the room (and a TV which didn't work for 2 of the 4 days, service was out).
Genuine Hotels.com guest review
2 night trip with friends Aug 9, 2015
Russell C.
US
3.0 / 5Good
"Escape to london"
The hotel is cramped, and the staff....well I've been in many places that are a lot more friendly
Genuine Hotels.com guest review
3 night romance trip Jul 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Location"
The hotel is in a good part of London for sightseeing. It is very close to the Glouchester tube station, which can connect you with many of the sites. The staff was very friendly and our room was clean. We stayed in the back of the hotel, so it was quiet.
Genuine Hotels.com guest review
3 night romance trip Jul 14, 2015
Steven
US
5.0 / 5Outstanding
Very good location, staff very friendly.
Genuine Hotels.com guest review
2 night family trip Jun 17, 2015
Zoila
US
5.0 / 5Outstanding
"excellent hotel at a decent price"
We arrived at our hotel in London after midnight thanks to delays at the airport. Easy check-in but was a little worried when we were given a room on the 5th floor, but it was great. Small comfortable room with double bed. Very clean bathroom with shower. Good neighborhood with easy access to the places we wanted to visit. Right across the street from a Tube stop and nearby grocery
Genuine Hotels.com guest review
3 night family trip Jun 23, 2015
Christine
US
5.0 / 5Outstanding
"excellent service"
we received excellent help from all staff, super nice and professional at all times. Loved the location.
Genuine Hotels.com guest review
3 night family trip Jun 11, 2015
Lou A
US
4.0 / 5Excellent
"Nice and Cozy Hotel!"
We were just at the hotel for one night. Rooms were very clean and beds comfy. The rooms were on the small side but that was just fine. Our rooms (4) were below ground and were very quiet. Bathrooms were nice sized and had really good water pressure. There is a small bar in the lobby area that has really good happy hour pricing. We also had the breakfast the next morning before our flights back to the states - it was very good and filling - they even feature a full English breakfast with the bonus of egg choices. Bus stop in front of hotel, tube stops near. Close to all kinds of fun locations. I would stay there again.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
Crystal
US
4.0 / 5Excellent
"Don't eat breakfast"
The stay was good. Great location. Breakfast was awful and over priced.. Easy to get to from the airport. Clean.
Genuine Hotels.com guest review
1 night family trip Jun 10, 2015
Mary
US
5.0 / 5Outstanding
"Great location spotlessly clean"
Quick& efficient check in. Pleasant staff. Very convenient location . Close to the underground . Lots of nice shops & restaurants nearby. Would stay there again
Genuine Expedia guest review
Other trip May 23, 2015
cath
US
4.0 / 5Excellent
"Beat jet lag"
Stayed here for one night in transit. Reasonable price. Easy walks for dinner and shopping. Great way to beat jet lag
Genuine Expedia guest review
Other trip May 18, 2015
lvb
US
5.0 / 5Outstanding
Great location, room excelent, every £ worths, even the evan evans tours leave infront the hotel
Genuine Expedia guest review
Other trip May 14, 2015
lu
US
3.0 / 5Good
"broken air conditioner not fixed for the entire st"
The air conditioner in our room was not working after the first day. We were told it would be fixed right away but it wasn't for the next three days. So we had no air conditioning for the rest of our stay. If I have not prepaid for the entire stay, I would refuse to pay the full price. I would appreciate it if you would offer me a partial refund.
Genuine Hotels.com guest review
4 night romance trip Apr 29, 2015
linus
US
3.0 / 5Good
"No WiFi in the room"
Phone didn't work & still wasn't fixed after a workman checked it out. Just a lot of vacant looks and shrugged shoulders when I asked for help. Same with WiFi - DID NOT WORK IN THE ROOM. The front desk clerk checked it in my room and he was baffled as to why it didn't work - and even after he restarted the router. Although my room was less than 5 feet from the lobby, I could not use the internet in my room. Absolutely frustrating and I could only get working WiFi while sitting in the lobby at 1am - HIGHLY inconvenient and frustrating because this was a working trip and I chose this hotel because of WiFi in rooms. The front desk said they would tell management but nothing was said to me when I checked out. I'll be finding a more reliable hotel next time.
Genuine Hotels.com guest review
1 night business trip Apr 27, 2015
A Traveler
US
1.0 / 5Poor
"STAY AWAY from this hotel"
We checked in and found the phone in room not working/ 2 light bulbs by the bed were burnt out and the TV did not work. Staff was great as they immediately changed and gave us a differnt room. Rooms are so small that its impossible for 2 tall people to move . No space to keep your Suitcase or accompanied luggage. Thermos does not work consistantly. The hotel stay ruined our trip. But Staff are very friendly and tried their best to fix things
Genuine Expedia guest review
Other trip Apr 28, 2015
Abrar
US
3.0 / 5Good
"It was close to the Gloucester Rd station."
This hotel was chosen because the Gloucester Road Tube station and thus a direct connection to the Piccadilly Line and Heathrow were across the street. There were also several restaurants, a drug store and a grocery store near. All important to me as a traveler. Also easy to get to other locations from the hotel.
Genuine Expedia guest review
Other trip Apr 6, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect location for exploring london"
This hotel is perfect for exploring London. Right on the underground you have access to 3 lines and can be anywhere in London within 15 minutes. It's within walking distance to Kennsington Palace and the Royal Albert Hall. You can walk to Harrods, the natural history museum, and the Albert and Victoria Museum. The rooms are on the small side but very clean modern and actually really nice. We were on the first floor (second floor for Americans) on the Cromwell road side and did not hear a thing all night. Hotel staff were great and even accepted my bag that was lost by the airline and held it for me at the desk until we came back. Great experience, would recommend and would stay there again.
Genuine Expedia guest review
Other trip Apr 5, 2015
jonathan
US
2.0 / 5Fair
"Meh. I've stayed in better for the price."
The room was clean, and the hotel is right across from Gloucester station, so it had that going for it. Otherwise, it was hot, stuffy, tiny, and altogether uncomfortable. I knew it would be small, which is fine, but it was basically a bed with 1 foot of space between each side of the bed and the wall. The television had 4 channels, 3 of which were fuzzy, and it was very hard to get the tv to turn on at all. Only soap/shampoo combo dispenser is provided in the shower (which was a nice a stand-up with a good shower head); no hand soap for the sink. There is a shelf over the bathroom sink for your toothbrush, water glass, etc., however, the shelf makes it very hard to wash your face or spit out your toothpaste into the tiny sink. The desk staff were not exactly rude, but they were definitely an unfriendly bunch - no hello's, no smiles, no warmth. Housekeeping only made the bed, but didn't bother to take away the dirty tea cups. Even though we were barely in the room (which is why we were ok with the small size), I really didn't want to come back to the room after an exhausting day of sight-seeing.
Genuine Hotels.com guest review
2 night romance trip Mar 31, 2015
Alissa
US
4.0 / 5Excellent
"Good location clean"
Rooms are tiny but the staff is friendly clean, very close to transportation and museums within walking distance
Genuine Expedia guest review
Other trip Mar 30, 2015
Lucia
US
4.0 / 5Excellent
"Nice hotel"
Very convenient to the tube. There's a grocery store right across the street. The room was clean and comfortable just very small. Would definitely stay here again but next time I would get a garden room with a view.
Genuine Expedia guest review
Other trip Mar 17, 2015
Shell
US
4.0 / 5Excellent
"Economical comfort"
Perfectly comfortable hotel. Loved the shower as I am tall and it had a high shower head and good pressure. Even with a desk and small table in the room it wasn't cramped. Liked that the WiFi was free and worked well. Easy walking distance to a number of good places to eat and take city tours from.
Genuine Hotels.com guest review
5 night business trip Jan 28, 2015
A Traveler
US
3.0 / 5Good
Try to find a better one B
Genuine Expedia guest review
Other trip Feb 4, 2015
A Traveler
US
3.0 / 5Good
"Lousy Hotel"
Small rooms with difficulty in accessing them. Hard to move around with luggage. Old building and somewhat noisy at times
Genuine Expedia guest review
Other trip Feb 4, 2015
joseph
US
4.0 / 5Excellent
"Lovely old hotel in convenient location"
We only stayed one night here but found the hotel very satisfactory. It's located in a great neighborhood that is close to shopping, the underground, and many restaurants. Our room on the second floor was not ready when we arrived but we were shown a larger room on the bottom floor which was perfect--no steps and one of the recently renovated rooms. The staff was helpful and friendly, eager to make our stay pleasant.
Genuine Hotels.com guest review
1 night romance trip Jan 28, 2015
Brenda
US
4.0 / 5Excellent
Very nice hotel but rather cramped. Exceptional service and the bathroom is nice. Easy access to busses and underground stations. Grocery store across the street for quick snacks
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
US
3.0 / 5Good
"great location, mediocre service"
The hotel is in a great neighborhood, safe, and right by the tube, which was crucial for us. Howere, we received little to no help on finding transportation to London Southend airport, even though we asked for it. Thankfully, the residents of London are much more friendly and helpful than some of the staff at this hotel.
Genuine Expedia guest review
Other trip Jan 13, 2015
Morgan
US
4.0 / 5Excellent
"Very good location"
Nice hotel with easy access to most of sightseeing. Breakfast is a bit expensive, but there are a lot of eating places near. staff was very helpful.
Genuine Expedia guest review
Other trip Jan 9, 2015
Julia
US
3.0 / 5Good
"good location"
Room was standard, small for american standards, had outdoor balcony, good for warm weather, two minutes from underground, plenty of restaurants near by, grocery store and mini mart across street
Genuine Expedia guest review
Other trip Dec 26, 2014
carlsbadphil
US
4.0 / 5Excellent
"Excellent location."
The location for transportation is excellent. 1 minute to Underground station with 3 lines (Piccadily, District and Circle lines), easy to get to and from Heathrow airport. The room is not that big, beds are comfortable. The only downside is the hotel is on the main street, so it is noisy at night.
Genuine Hotels.com guest review
5 night romance trip Dec 16, 2014
A Traveler
US
4.0 / 5Excellent
"Vacation in London"
This is a nice hotel with an excellent staff located not too far from the sites in London. It is close to the tube and it made seeing the sites easy. There were some good restaurants within walking distance. Room was small, but adequate. If I go back to London, this hotel will be on the list.
Genuine Expedia guest review
Other trip Dec 9, 2014
George
US
5.0 / 5Outstanding
Nice Hotel, amazing staff work, room was perfectly clean every time we got back, close in town, beautiful walk around the city!
Genuine Expedia guest review
Other trip Dec 8, 2014
Cody
US
5.0 / 5Outstanding
"Overall great stay"
Great place to stay if you are visiting some major attractions in town. Clean, convenient to Underground and to Heathrow. Room a bit small comparing to US standards, but that is the norm.
Genuine Hotels.com guest review
1 night trip with friends Nov 30, 2014
Wei
US
4.0 / 5Excellent
"Good value"
My room was exceptional quite. It was a pleasant week's stay
Genuine Expedia guest review
Other trip Nov 30, 2014
jerry
US
3.0 / 5Good
"Beautiful location, small cold room."
Front desk were helpful and flexible. We were early and had just gotten off the "red-eye." At first they told us it would be several hours before we could get in a room but they called housekeeping and had the room ready in an hour. Although they considered it a "larger room" it was very small. Had to move single file in the room. Bathroom was spacious however. Main complaint about the room would be temperature. It was very cold all the time even with the thermostat set at 30 C (86 F). Needed 2 extra blankets which they were happy to provide. Location was ideal very close to many restaurants, Gloucester Road tube station, Hyde Park and museums.
Genuine Hotels.com guest review
9 night romance trip Nov 15, 2014
Kris
US
4.0 / 5Excellent
"London"
Great location, friendly staff. Very small room and shower room, but a lovely little decked terrace in the greenery!
Genuine Hotels.com guest review
2 night romance trip Nov 19, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
The first room I was given was on the main floor. Room was good but up in the ceiling was a vent open to the pipes above for the other rooms sinks and toilets. It made rushing water noise all day and night. It even sounded like there was a leak, dripping water. I called the front desk and requested to be moved. The trainee at the front desk was very courteous, kind and helpful and found another room for me. Right across the street is the Gloucester Station.
Genuine Hotels.com guest review
4 night trip Nov 16, 2014
Lynne Ruby
US
4.0 / 5Excellent
"Good reliable Wi-fi"
Good location. Room small. Bus stop in front. Tube underground transportation across the street. Big grocery store across the street. Lots of eateries around the hotel. Perfect for vacationers who are out all day due to accessibility. Bathroom clean.
Genuine Expedia guest review
Other trip Nov 20, 2014
Tony
US
5.0 / 5Outstanding
"A lot of restaurants cafes around"
Very good location harrods is close by, underground is few meters away.
Genuine Expedia guest review
Other trip Nov 20, 2014
abdul
US
5.0 / 5Outstanding
"Great hotel in a great location."
Clean and functional. Great location and close to tube.
Genuine Hotels.com guest review
9 night romance trip Oct 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Very satisfied."
The hotel was nicely located for the attractions we were interested in seeing. The staff was friendly and helpful. The room was clean and very comfortable. Our room had a lovely terrace which I can imagine would be a great place to relax in warmer weather.
Genuine Hotels.com guest review
3 night romance trip Oct 7, 2014
A Traveler
US
3.0 / 5Good
"Very good location"
Overpriced, like most places in UK. Staff quite friendly and willing to help.
Genuine Expedia guest review
Other trip Oct 25, 2014
Ric
US
4.0 / 5Excellent
"London visit"
Pricey rooms and especially the cost of breakfast. Very disapponting in paying 12.5 pound or $20.00 US dollars per person.
Genuine Hotels.com guest review
4 night romance trip Sep 21, 2014
John
US
5.0 / 5Outstanding
"Great neighborhood"
the Cromwell was wonderful! In a great area andnright next to the underground! We got upgraded since our room wasnt ready which was awesome! When we visit London, we will stay here again
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
James
US
4.0 / 5Excellent
"Very nice location"
I've never before stayed in this part of London, but was looking for something on this side of town to help me get to know a new area. The hotel is right across the street from the Gloucester Road tube stop, which makes it very convenient. The hotel is, like many in this area, a bunch of townhomes that have been consolidated to form one larger property. Due to that, there are lots of tight hallways, stairs and quirky corners which may be a problem if someone in the group has mobility issues. (Also you must climb three tall stairs to enter the hotel, and it didn't seem to have an accessible entrance.) Our room curtains were broken, meaning that we couldn't completely close them, and our bathroom was always incredibly hot. That being said, I would still consider staying there again, as the proximity to the Tube, a Waitrose & Boots, made for a convenient location.
Genuine Hotels.com guest review
3 night family trip Sep 17, 2014
Tammy
US
3.0 / 5Good
"Best Western Cromwell"
As stated rooms are small but no smaller than most you'd find in NYC. It was very nice. Best part is the tube is literally just across the street. Perfect location to everything!! My parents had a great air conditioner in their room. Unfortunately ours didn't work at all. They came up to take a look but agreed it didn't work and offered a fan instead. Not the same as air conditioning at all! All rooms were full so that was the only solution. The staff were somewhat helpful but seemed more annoyed at times than anything. I would absolutely stay here again.
Genuine Hotels.com guest review
3 night trip with friends Sep 16, 2014
Susan
US
4.0 / 5Excellent
"Good Location and Service"
We spent 3 nights there and we were very happy with the hotel. Location is excellent! Rooms are nice and clean, bathrooms seem new and have really nice showers. Our only complaint is that we were on the bottom floor and our small window made the room feel a little dark. Overall it was good!!
Genuine Hotels.com guest review
3 night trip Aug 25, 2014
Carlos
US
5.0 / 5Outstanding
"EXCELLENT END TO A GREAT TRIP"
After touring, visiting friends, shopping and a quick trip to Paris, this hotel was an excellent place to wind down and prepare for the flight home. The room was small, but adequate in size, quiet and comfortable, best we encontered on the trip. The service was outstanding. The location was great, restaurants closeby (within one block), both upscale and family stye. Shopping was in the same distance range. We were surprised when on Sunday the big cycling race came directly past the hotel and we had front row seats. We will definitely begin our stay there next time we go to London.
Genuine Hotels.com guest review
2 night trip Aug 9, 2014
Mary C
US
4.0 / 5Excellent
Thank goodness for AC as it was HOT in London. AC loud and room on street as well. Very convenient location a real plus.
Genuine Hotels.com guest review
4 night family trip Jul 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great room for vacation"
The room was great. Pillows were fluffy feather pillows and very comfortable. I really appreciated the coffee, giant coffee mugs, and coffee accessories. We even got little jam cookies with coffee in our room. Bathroom was a good size, although the room itself was a little small, but for the price, you won't find anything bigger in London. It was just fine for sleeping. We were on vacation so we didn't spend much time in the room anyway. Overall a great place to stay on vacation for the price range. The tube station was literally around the corner. Perfect!!
Genuine Hotels.com guest review
3 night trip Jul 30, 2014
Sara
US
3.0 / 5Good
"hotel close to underground,centrally located"
standard room is small, hard to image two people in it, let alone one.Accommodations fairly basic,very small gym, hallways narrow, elevator small. Had a/c which was a blessing since it was warm and humid. Underground around corner, plenty of food options close to hotel.
Genuine Expedia guest review
Other trip Jul 29, 2014
philip
US
3.0 / 5Good
"Great location"
I stayed at the Best Western Cromwell earlier this month. We requested a room with two single beds as I was traveling with my sister. Our room was in the basement, which wasn't ideal but also was not the huge issue that I thought it would be. Our window provided plenty of light, and noise wasn't an issue at night. The cleaning crew took great care of our room and provided everything we needed. The best part of this hotel is its location. It is perfectly located in Kensington, so you can walk to Kensington Palace/Hyde Park, the Natural History Museum, the V&A museum, as well as great access to the Gloucester Road tube station. There are lots of food options around the neighborhood. There are also two tour bus companies that stop right in front of the Gloucester Road station that provided a great tour for your money.
Genuine Expedia guest review
Other trip Jul 27, 2014
Julie
US
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