Comfort Suites Biltmore Square Mall - Asheville

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Enjoyed our stay. Staff very friendly. Great breakfast. Plan to return to the Biltmore at Christmas and will definitely stay at the Comfort Suites again.

Genuine Hotels.com guest review

This hotel more than fit our needs (Two adults, 4 teenagers, one room) which isn't easy. Two minor complaints, neither earth-shattering. #1- They need more than one elevator, especially since the only one they have is quite slow. We were on the second floor and without a convenient staircase nearby we often had to wait several minutes, instead of simply […] walking up a single flight of stairs. #2 - There was not enough room in the kitchen for the morning breakfast. The food and coffee were very good, but we all had to sit in the lobby by the computers along with several other families to eat since all the tables were full. Read more

Genuine Hotels.com guest review

I procrastinated to book and couldn't get what I was looking for, but what I got was even better. We really enjoyed the experience of staying at this hotel. Highly recommended.

Genuine Hotels.com guest review

Asheville is a great adventure location with variety of places to visit. Will travel often to this place.

Genuine Hotels.com guest review

Our stay at the Comfort Suites was nice. Only draw back was there was only one elevator and there was dogs staying there. I'm not a fan of pets in hotels. We could hear dogs barking in other rooms. Other wise it's was a nice hotel with hot breakfast in the morning (from waffles, bagels, eggs & sausage).

Genuine Hotels.com guest review

Only the location would bring me back to this location. Staff was pleasant. There is only one elevator so taking luggage up to the room and back to the car was an annoying process. Breakfast room was over crowded! It needed to be double the size. Pull through in front was blocked off for repairs, making unloading and loading the car that much more  […] annoying. Read more

Genuine Hotels.com guest review

Close to the downtown Asheville area. Great rates and very clean hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very good. It was close to the Biltmore Estates and there was plenty of stores and restaurants close by. The staff was very helpful and the room/hotel was clean. I would recommend this hotel to anyone wanting to stay in Ashville!

Genuine Hotels.com guest review

everything was pretty good. nothing outstanding. only one elevator. people were complaining.

Genuine Hotels.com guest review

Excellent room with a whirlpool. Very clean and staff was attentive to all our needs.

Genuine Hotels.com guest review

While the overall hotel experience was lovely, we had a bathroom sink faucet with no hot water whatsoever - a little hard to shave and wash your face with ice cold mountain water. Also the tub faucet was not attached to the wall of the shower - there was a gap which means water was getting behind the wall. It just needed to be caulked. Maybe the bathroom […] was being worked on and these couple of items were left undone? Unsure, but aside from these things, the hotel was nice. I'm sure these issues were isolated to this room. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice accomadations.

Genuine Hotels.com guest review

The breakfast staff were overworked and were run into the ground trying to wait on customers who had no food to eat and no place to sit when they did get even their coffee or juice. We came down at 8:00 AM on 12-27-12 and were totally unable to get anything to eat other than coffee and the milk dispensers were empty. The poor staff could not keep up […] with the demand. My husband and I went to the Manager at the front desk who was on the phone with a personal call and was totally uninterested. We sat and waited for 45 minutes for the situation to get better and it did not. We finally left after an hour as we had tickets to the Biltmore Estate and could not be late. We suggested the Manger open another room and also get anyone to help out, to which she replied I have no one to send. I asked what about yourself, and she said I can't leave the front desk. I have no sympathy for that. We will not stay here again and will think twice about staying at Comfort Inn. We tipped the poor wait staff as they deserved more than the constant complaints. What is the purpose in hiring a Manager if she doesn't manage. Save yourself the money and hire the wait staff instead, at least they know the problem and tried to solve it are good workers. Read more

Genuine Expedia guest review

Helpful staff providing useful information for visiting Biltmore Estate; Hotel sales discount tickets to Biltmore.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very nice hotel. Good breakfast, Excellent service at the desk. Bed was a bit too hard for us with bad backs and stiff hips.

Genuine Hotels.com guest review

Fold out bed wasn't comfortable & friend felt like they were going to fall through the springs. Had to sleep on it as a couch.

Genuine Hotels.com guest review

We went to visit the Biltmore Estate over Thanksgiving Weekend. The hotel was located less than 200 yards off of I-26. Hotel offered us a great two day deal on the Biltmore tour. (about 7 miles away) Suite was large. Free Breakfast of...only complaint was that there was only one elevator, but it is only a five storie hotel. Also feet from a mall and […] pet friendly Read more

Genuine Hotels.com guest review

The room was great, but the whirlpool tub did not always work correctly. Overall, the experience was great.

Genuine Expedia guest review

Nice hotel for family stay. A little noisy in the morning with lots of guest in dining room but not unexpected for the number of guests. And not at an unreasonable hour (8:00-8:30) for guests to be getting ready to leave.

Genuine Expedia guest review

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Genuine Hotels.com guest review

A quality hotel with great value. Close to shopping and many restaurants. Great location. Convenient to Biltmore Estate.

Genuine Expedia guest review

Very nice hotel and staff. We had our dog with us and the area was good for him also. Free breakfast was very good. It did get a bit crowded, but there was always food available.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

nice hotel, the bed however was like a marshmellow and both my husband and myself had terrible back pain as a result.

Genuine Hotels.com guest review

We love this place.....we stay every trip we take out east. Very comfy beds for bad backs. We drive about 10 hrs the day coming through and always get a hot tub room for extra stiffness relief. We also enjoy the breakfast in the morning before leaving.......great place!

Genuine Hotels.com guest review

Nice clean room, quiet setting, free breakfast & helpful staff all made for an enjoyable stay. Restaurants are nearby.

Genuine Hotels.com guest review

Perfectly okay but nothing special.

Genuine Hotels.com guest review

Very nice

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We booked a suite for 6 adults. We essentially got one room with two double beds and just enough room for a pullout coach. This, in our opinion, is not a suite! This is a hotel room! We had to walk down ourselves to get missing bedding, towels, and pillows because only one person working was working the entire hotel at 7pm (the attendant told us that […] she could not deliver items herself because she could not leave the front desk). The attendant herself was very nice and we felt very bad for her for being all alone in such a large hotel. Extremely poor customer service. Will never recommend this hotel to anyone, especially families. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel was close to the things we wanted to see and do. The staff was very helpful

Genuine Hotels.com guest review

This is still the busy season so we had to pay full price. Room was nice, linens were clean, but....while beds were comfortable, pillows were NOT (bringing your own is always a good idea, but I forgot!) and room, although clean, was so highly perfumed it did not smell clean.. Check-in was very fast. Staff were not unfriendly, but neither were they particularly […] welcoming. Breakfast was nice, pool is VERY small. Just an ok stay, but we did have a place to sleep, so... Read more

Genuine Hotels.com guest review

Our room smelled like dog pee, the maid was still vacuuming at six in the evening, and there were guests drinking alcohol in the pool. They were told by a worker to take it out of the pool, but they just sat at the tables and partied while young children were there. Tacky, to say the least, and we will find a much better hotel next time we visit.

Genuine Expedia guest review

Hotel was very nice. My only complaint is that there is only one elevator to service all the floors and it's very slow; the wait was rustrating at times

Genuine Hotels.com guest review

The hotel only has one elevator for 5 floors! Crazy! We also had very inconsistent room service in terms of new linens and having trash emptied. One day we had someone knock on our door five times to ask if everything was okay. The rest of the time we had to actually set our trash out side of the room to get someone to take it!

Genuine Hotels.com guest review

Stayed here during moving in Mars Hill College Nice to know it is pet friendly Great. Breakfast

Genuine Expedia guest review

Outside of Asheville but close enough to biltmore and downtown

Genuine Hotels.com guest review

I was pleased with everything except the food, breakfast, was not good. The coffee was not good. I went to McDonalds every morning to get coffee I could drink.

Genuine Hotels.com guest review

Disappointed. Renovations substandard for the room price. Only one elevator for the whole building of 5 floors. Room air unit noisy. No exhaust fan in bathroom. Tub drain broken. "Free HOT breakfast" til 9:30? Got there at 9:10, completely packed and they had run out of "Hot food" Skimpy refills were not enough to go around, and food quality sub-st […] andard! Read more

Genuine Hotels.com guest review

We stayed only for a night. The suit was great. It was clean and the breakfast was well managed with very neat and clean layout.We would certainly stay there when we go to Ashville. The location is very good, close to most places and easy to get around.

Genuine Hotels.com guest review

There were 6 of us, 2 adults and 4 kids. The 2 double beds and pull out couch worked perfectly. We didn't spend very much time in the hotel, arriving at 7pm and leaving by 10am but we had no complaints. The complementary breakfast was a huge plus along with free wi-fi so we could check weather, schedules etc.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Place is okay but what is cool if you want a cheap night out is that their is a Cinebarr around the back of the mall which is $3 to watch current movies. You can grab some casual food and have a drink at a reasonable price. We would stay at this place again just for that reason! Hotel was very clean just not lavish!

Genuine Hotels.com guest review